Airtel Complaints & Reviews

Hi.i recharge my mobile ([protected]) for 200 through debit card from airtel website on[protected]. My 200 ₹ deducted but recharge not done. I complained on[protected] and gave txn#[protected] to customer care. Customer care promise to refund balance in 7 days. He gave me reference number CONRC[protected]. I WAIT 7 daysfor refund. Today[protected] I call customer care. He could not solve my problem and transfer call to senior executive but he also not solve my problem. Please help to refund.

I just port my prepaid idea sim into airtel 3day ago. From first day 4g is not working. When i select only lte network mode it's going in emergency call only no network in network bar.. When i manually searching networks airtel4g coming in list but when i tried to select the network it's showing the network currently not available. Please help me. Customer care isn't solving my problem. 4-5 time i complained. 3g also too weak. Maximum download speed in 3g mode is 120kbps.

मेने 2 घंटे पहले सिम 3जी से 4जी मे convert करवाई थी लेकिन अभी तक शुरू नही हुई please मेरी सिम जल्दी से शुरू करवाए
Thanq
My phone no. Is [protected]
Name Kailash Kumar
Jalore, Rajasthan, India

I would not able to use 4g network. i was go to airtel store and do many calls to customer care but problem not resolve. i have done recharge of Rs 399 and 145 also and i fulfilled all requirement to enable 4g but still facing problem. whenever i call to customer care they had not gave satisfactory replay .

I purchased Samsung smart TV almost a year ago which had the privilege of Airtel dth hd connection free for two months. However, the Airtel dth didn't function properly and I had to repeatedly complain; nobody in Airtel really bothered.

However, after the expiry of 2 months free connection, the local Airtel in-charge told me that I may recharge the connection and he would work-out how Airtel could help me extend the 2 months free connection (which they could not provide satisfactorily). Although I renewed it by topping up 2-3 times, Airtel didn't bother to provide me the promised 2 months free hd dth service. So, I did not recharge further.

But, Airtel call center has been pestering me to recharge and bothering me constantly and consistently by telephoning me at odd hours. Earlier to Airtel, I had Tata DTH connection; but when I discontinued it, they didn't pester me to continue. Whereas the Airtel DTH call center has been making unsolicited calls, at odd hours, sometimes 2-3 times a day and bothering me and my family members. Annoyed by this, I cancelled Airtel mobile connections of 3 of my family members.

Please help me to get rid o[censored]nsolicited calls of Airtel DTH

I.am unable to connect to 4g but I have a 4g Internet pack ur customer care is not responding properly

I am iftikhar alam my mobile no is [protected]. I have complaints again my bill but not resolve so after i said to closed my no and i destroy my sim.in evening i got call from airtel given me discount on my bill and commit to deliver duplicate sim card delivered on my address. But sim card not till 4th may after i call 198 and request to closed my no than same reply from air tel wait 48hrs we provide duplicate sim same process till 13th may but not received duplicate sim. I have 4 time complain to airtel permanent close my no and airtel given me surety to deliver duplicate sim on my address. I want to justice if airtel not provide duplicate sim so why commit.
Some people from airtel surety to delivered sim card on my address mr. Arvind, and ranveer.
Please stricly action for this to airtel.
Thanks
Regards;-
Iftikhar alam
[protected]
[protected]@gmail.com

Hello,

I had opted for Airtel broadband connection on 23 Apr 2017, a representative from Airtel visited my apartment in Kudlu Gate, asked me to choose the plan and make payment. He promised me that the connection will be activated in a weeks time. I made a online payment of 3, 447.00 INR for three months.

I waited for a week and there was no progress, the representative was not responding to my calls. Finally I called Airtel customer care and was surprised to here them saying that my location was not feasible.

Then I requested for a refund, I have reached out to Airtel support and also emailed them but my amount is not refunded yet.

CAF number - RTBLR7348270 is the proof that I have for the payment made. Its going to a month now since I made payment, I want the refund to be processed ASAP.

Kindly do the needful.

Regards,
Arun.R

I am subhankar fadikar from kolkata. I used to get an airtel connection ([protected]). I have been facing a problem for a long time. Voice call is not clear. Talks are cut off. The internet is not open. I've called the customer care multiple times. But they all say the same thing. (I take the complaint, all problems will be resolved within the next 72 hours.) but the problem is not resolved. Please help me to resolve my problem quickly. I'll be grateful to you.

Hi Team,

This is sreenath and i was using airtel number: [protected] and now i am not using, could you please close/cancel connection and let me know and you can reach me @[protected] for further information.

Thanks & Regards,
Sreenath Yadav M
[protected]

I have applied for airtel broadband connection 20 days ago. i have done the payment and everything. first i submitted them my documents, but then again they asked for my documents and i resubmitted it. whenever i ask how much time will it take to establish connection they keep on saying by tomorrow we will do and next day they call and say some technical issues are there.
i am fed up of the service of the airtel and never recommend anyone to opt for airtel. till now they haven't done my connection.

I had requested for the new Connection on 16th May and i had made the payments for 3 months advance.but after the Payment is made, your executives are Calling and telling that the connection is not feasible due to some technical issues.and now your executives are telling me to apply for the cancellation of connection request.and the refund will be done in 7 days.

I asked Airtel on if i could recharge of 347 which would give me 1gB of every day data or not. The helpline called and told me to to recharge as i would get the same.
However i got only 28 days of 1 GB data. I tweeted to them showed them the screenshots of the offer available on my mobile.
Then on the third day after I tweeted my complaints of not getting the recharge done and the privileges surrounding it. They called me on a MONDAY morning from a amateur called Ojasvita. She told me that she cant do anything as the recharge was not available on my mobile number. Then I requested to make the higher authorities call and not the new people hired.

I am attaching the screenshots of the issues i have faced. Please look into it.

And get me my recharge done. I have been using Airtel since 12 years

I have uses airtel braodband dor Many years and at last due to their unbarable bills i decided to cut my connection and put a request theyimediately taken action and disconnected my comnection.
App is showing zero bill
Now after 4 months airtel people calling me dircetly and saying legal case has been filed against me
They even not sent any remainder nor cal atleast email
I have humiliated with their words and i need a brief dicussion on this

I had recharged my airtel number [protected] with Rs 399 on 19th April 2017. This plan was offered by airtel in my number when I did recharge (picked for circles in airtel site). This plan for 70 days calls and 1GB per day data plan. Yesterday (17/05/2017) onwards calls are not going out. When I discuss with customer care executive he said Rs 399 is only for 28 day not for 70 days. This is completely cheating the customer. Whom to contact to resolve this issue. If did not see resolution then I will plan to move another provider through number porting. Also I will share my experience to my friend for airtel.

I recharged for 600 into main balance then tried to activate the 549 offer through *121*1# and choosing the offer, I got a message offer will be activated and the 549 was deducted from my main balance on 11/05/2017.
I called customer care and lodged a complaint - ref no CBNRV[protected], update was supposed to be provided by 16th. I did not receive any feedback.

Called up the customer care again on 17th - ref no CBNRD[protected]. A guy picked up the call and was very rude and told me it was my mistake and money will not be credited back. He told me offer was not valid for my SIM, since it is a 3g sim and offer is for 4g sim. If the offer was not valid I should have received a straight message that offer is not valid and hence cannot be activated. Instead I received a message saying offer will be activated within 24 hours. So the solution provided by this guy was to upgrade to 4g sim, if I want to use that recharge which is activated for my number although not valid.

Again gave a second call on the day 17th - ref no cbnrv[protected]. a lady picked up and she told me she cant credit the entire balance at once so she will provide 300 on 17th and rest 249 on 18th automatically. I agreed to it and 300 was credited.

Now it is 18th I have not received the credit.

Its pretty unprofessional behavior, how many times should a person call the customer care? Complaint should be taken serious at once and resolved properly.

3 Executives responded with 3 different solutions. What will a poor uneducated person would understand if this is the kind of response we get from customer care.

1)When will the rest of 249 credited to my balance?
2)

They automatically subscribed any one of the plan and suddenly reduced by balance amount to zero.

If I recharged the amount Rs.50 or Rs.20 or Rs.10. they deducted money instantly and activated any one of the plan.

I am using 6 years of Airtel service.

This is one of the very very worst network in India.

Airtel is Fraud than all other netowrks... Totally irritating...

My number [protected].

Hello,
My Airtel postpaid No is [protected] (Karnataka), I have been on roaming since 02 april 2017.
In Jammu and Kashmir, roaming since 20 Apr 2017.
My No. Was working till afternoon 16 may 217 but now it shows no network ever since.
Spoken to customer care several times but to no avail. They say my No. Is active that means I would be charged till it is inactive. I have tried the sim on other phone, there also it doesn't show any Network.
Spoken to bissma jan at customer care Srinagar (J&K) yesterday with complaint no 76274680 and insha at same customer care with complaint no [protected]. The No. I called Airtel customer care was my colleague's [protected].
You are requested to
Firstly, waive the charges that I have been paying without having any network while other Airtel phones are working
Secondly, if there has developed any prob in the sim then please arrange its replacement at nearest Airtel postpaid office at Ramban, Jammu (J&K) my current address is : Major Heera Singh, Army Camp Cheril, Cheril, Banihal, Ramban, J&K (my contact No. Is [protected])
Thirdly, being deployed in military mission in J&K it is not feasible for me to go back to Karnataka to change the postpaid sim for new replacement nor I can arrange it currently.
Fourthly, if at your level you are not able to do anything, I would request you to raise the matter to highest level. On failing, I would prefer to change the service provider and pay till 16 may 2017 only. Also, I would like to share my inconveniences and unprofessionalism of customer care, who suggested me to buy a prepaid sim of the state as fait accompli without raising the matter with higher up.
Warm regards
Major Heera Singh

I'm already have a 3g sim. On last saturday i bought a 4g to upgrade my sim. Still it not active. When i called costumer care they told me we don't know about that just contact where you are bought that sim card. When i contact the retailer they told me it will activate just wait. I'm​ waiting more than six days​. I have done that the upgrading procedures​ like sim. But it says your request is processing for passed previous 6 days. I just want to upgrade it immediately. What can i do. Please help me...

I made two recharges (One for rupees 159 and one for rupees 20) on my bsnl number on 2nd may 2017 but the recharges not done that day, so i raise a complaint to the airtel payment bank helpline number... They told me to wait for 2 days to get my refund but i didn't get any refund, then i again complaint to the senior person of airtel they again told me to wait for 4 days but still i didn't get any refund and till now i have complained them 4 to 5 times... Each time they replies to wait for 2 or 4 days but do not take any action... And always i am receiving a message from the airtel that your complain has been solved and for 48 hours to reflect the refund in your bank account... But i cant see any refund there... So i request you to please take an action against airtel and please help me in getting my refund