My self srinu kuram. I am using airtel (Odisha) ph. No-[protected] from last 8mnth. Before this i used this number as airtel andhrapradesh around 3yrs.
Recently my number was deactivated without proper reason and i went to airtel office for the reason of reactivation and the reason given by airtel executive is zero usage. But i was continuously using and recharging this number. For evidences plz see attachements. Then how they can deactivate my number without intimation and proper reason.
I have contacted airtel andhra & odisha customer care several times but they simply said we don't have any details about your prepaid number so we cannot do anything like that. But i have submitted all kyc documents while taking simcard. Please take corrective action on it.
Airtel customer support has been notified about the posted complaint.
Verified Support
May 01, 2017
Airtel Customer Care's response Dear Srinu Kuram,
This is with reference to your post, dated 30 April 2017.
We would like to acknowledge that we are working to address your concern as soon as possible.
We will connect with you to get additional details, if required, to resolve the concern effectively.
You can also get in touch with us at [protected]@in.airtel.com
Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Verified Support
May 01, 2017
Airtel Customer Care's response Dear Srinu Kuram,
This is with reference to your post, dated 30 April 2017.
We would like to acknowledge that we are working to address your concern as soon as possible.
We will connect with you to get additional details, if required, to resolve the concern effectively.
You can also get in touch with us at [protected]@in.airtel.com
Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Verified Support
May 05, 2017
Airtel Customer Care's response Dear Srinu Kuram,
This is with reference to your post dated 30 April 2017.
We tried calling you multiple times to get additional details to enable us to address your
concern.
However, there was no response;we will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively.
Regards,
Rakesh Kumar
airtel presence (airtel Customer service team)
bhartiairtel ltd
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
My self dr.Hardik
[protected]