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Airtel Complaints & Reviews

2.1
Updated: Jan 6, 2026
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S
Srinu Kuram
from Mugma, Jharkhand
Apr 30, 2017
Resolved
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Resolved

Address: Jagatsinghpur, Odisha, 754142
Website: www.consumercomplaints.in

My self srinu kuram. I am using airtel (Odisha) ph. No-[protected] from last 8mnth. Before this i used this number as airtel andhrapradesh around 3yrs.
Recently my number was deactivated without proper reason and i went to airtel office for the reason of reactivation and the reason given by airtel executive is zero usage. But i was continuously using and recharging this number. For evidences plz see attachements. Then how they can deactivate my number without intimation and proper reason.
I have contacted airtel andhra & odisha customer care several times but they simply said we don't have any details about your prepaid number so we cannot do anything like that. But i have submitted all kyc documents while taking simcard. Please take corrective action on it.
+12 photos
Jun 5, 2017
Complaint marked as Resolved 
Airtel customer support has been notified about the posted complaint.
Verified Support
May 01, 2017
Airtel Customer Care's response
Dear Srinu Kuram,

This is with reference to your post, dated 30 April 2017.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Verified Support
May 01, 2017
Airtel Customer Care's response
Dear Srinu Kuram,

This is with reference to your post, dated 30 April 2017.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Verified Support
May 05, 2017
Airtel Customer Care's response
Dear Srinu Kuram,

This is with reference to your post dated 30 April 2017.

We tried calling you multiple times to get additional details to enable us to address your
concern.

However, there was no response;we will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively.

Regards,
Rakesh Kumar
airtel presence (airtel Customer service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
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    M
    Muhammed Shariff
    from Mumbai, Maharashtra
    Apr 30, 2017
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    Address: 600012

    Hi All,

    There is no signal in my area Perumbur Jamalia, my house address is as below

    no 2/1 Perumbur high road, 1st street, Chennai 600012

    Mobile number [protected]

    Rgds
    Shariff
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      T
      Teesta
      from Noida, Uttar Pradesh
      Apr 30, 2017
      Resolved
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      Resolved

      Address: New Delhi, Delhi, 110019
      Website: airtel.com

      For the last week my calls have been dropping, often I can't make calls, and whoever tries to call me is told I am unreachable. I have put my SIM in various different phones but the problem persists.
      I have complained to Airtel but nothing has been done. How can such a huge company not be able to keep up their most basic service??!!! Such cheats.
      They have caused me major inconvenience, and I am now ready to change services. But I will not go down without a fight.
      Fix this problem Airtel or stop claiming you're the biggest and the best. Such a shame. My name is Teesta Guha Sarkar. Do your research, find my number and solve the problem.
      Jun 7, 2017
      Complaint marked as Resolved 
      Airtel customer support has been notified about the posted complaint.
      Verified Support
      May 05, 2017
      Airtel Customer Care's response
      Dear Customer,

      This is with reference to your post dated 30 April 2017.

      We would like to confirm that we have shared the resolution details with you.

      Should you require further information, please feel free to write to us at [protected]@in.airtel.com

      Regards,
      Rakesh Kumar
      airtel presence (airtel Customer, service team)
      bhartiairtel ltd

      Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

      Twitter - www.twitter.com/airtel_presence
      Facebook - www.facebook.com/bhartiairtelltd
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        R
        Rohit Bajal
        from Kanpur, Uttar Pradesh
        Apr 30, 2017
        Resolved
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        Resolved

        Address: 131029

        In rai industrial area plot no 573 sonipat the airtel netwok is very week
        The network is very week when we call to another no the call disconnect automatically and the call sound is also not lissson or hear to me please soon the network problem be short out

        I also port my no. Few days after this type of camplaint not to be short out i will change my airtel no. To another campany after 100 days.

        Orry to says airtel is also not so good campany as the adversisement ask

        Please short out my problem as soon as possible
        Jun 5, 2017
        Complaint marked as Resolved 
        Airtel customer support has been notified about the posted complaint.
        Verified Support
        Apr 30, 2017
        Airtel Customer Care's response
        Dear Rohit,

        This is with reference to your post, dated 30 April 2017.

        We would like to acknowledge that we are working to address your concern as soon as possible.

        We will connect with you to get additional details, if required, to resolve the concern effectively.

        You can also get in touch with us at [protected]@in.airtel.com

        Regards,
        Anil S.
        airtel presence (airtel Customer, service team)
        bharti airtel ltd

        Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

        Twitter - www.twitter.com/airtel_presence
        Facebook - www.facebook.com/bhartiairtelltd
        Verified Support
        May 04, 2017
        Airtel Customer Care's response
        Dear Rohit,

        This is with reference to your post dated 30 April 2017.

        We tried calling you multiple times to get additional details to enable us to address your
        concern.

        However, there was no response;we will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively.

        Regards,
        Rakesh Kumar
        airtel presence (airtel Customer service team)
        bhartiairtel ltd

        Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

        Twitter - www.twitter.com/airtel_presence
        Facebook - www.facebook.com/bhartiairtelltd
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          A
          artisunilv
          from Mayang Imphal, Manipur
          Apr 30, 2017
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          Address: Ranchi, Jharkhand, 834001
          Website: airtel.in

          Dear,
          sir/madam

          i would be highly greatful to you if provide me the details of sms incoming & outgoing calls for my airtel prepaid no [protected], on my email ([protected]@gmail.com)id.

          thanking you
          arti kumari
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            P
            Pranay gopalka
            from Aluva, Kerala
            Apr 30, 2017
            Resolved
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            Resolved

            Address: Dhanbad, Jharkhand, 826001
            Website: www.airtel.in

            Airtel was cheating everyone in india before jio lunched and now also airtel is cheating by not keeping their promises.

            On 24-april-2017, airtel has lunched 399 plan which has validity of 70 days. Today i recharged my airtel i.e [protected]for 399 and the validity i got is only 28days??

            How can they change the plan without any prior notice to the consumers??

            But in the airtel home page still it is showing 56 days for 399 plan which i have not got this also??

            What should i do, i have recharged for 399 plan thinking i don't have to spend any money for next 70 days, how can airtel do like this to their consumer??

            Please do take an action because the promos which airtel made and breaking their promises without any notice?

            If 10% of people in india has recharged for 399 and airtel doing such a fraud things, they have have earned a huge money, and then it will be converted as black money because airtel will show that they give such options facilities to the people but it is not.

            I think they have earned hundreds of corer with this fraud cases and by their advertisement many people has ported to airtel network.

            See how they are cheating people and making people to come behind airtel network..

            How can this be justified??

            Thank you.

            Regards,
            PRANAY GOPALKA
            +5 photos
            Jun 5, 2017
            Complaint marked as Resolved 
            Airtel customer support has been notified about the posted complaint.
            Verified Support
            May 01, 2017
            Airtel Customer Care's response
            Dear Ms. Gopalka,

            This is with reference to your post, dated 30 April 2017.

            We would like to acknowledge that we are working to address your concern as soon as possible.

            We will connect with you to get additional details, if required, to resolve the concern effectively.

            You can also get in touch with us at [protected]@in.airtel.com

            Regards,
            Rakesh Kumar
            airtel presence (airtel Customer, service team)
            bhartiairtel ltd

            Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

            Twitter - www.twitter.com/airtel_presence
            Facebook - www.facebook.com/bhartiairtelltd
            Verified Support
            May 05, 2017
            Airtel Customer Care's response
            Dear Ms. Gopalka,

            This is with reference to your post dated 30 April 2017.

            We tried calling you multiple times to get additional details to enable us to address your
            concern.

            However, there was no response;we will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively.

            Regards,
            Rakesh Kumar
            airtel presence (airtel Customer service team)
            bhartiairtel ltd

            Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

            Twitter - www.twitter.com/airtel_presence
            Facebook - www.facebook.com/bhartiairtelltd
            Helllo...I HV same complaint against airtel regarding 399 plan..first dey HV given it for 70 days and suddenly plan WS ovr in 28 days...so I went to airtel store and tlkd wid der representative some how dey explained me it is just for 28 days and hence forth 399 RS for 70 days vl b activated for me..again I did tht recharge and scheme got activated for 28 days...I calld to customer care and dey told dey vl extend it till 70 days...airtel is cheating upon people

            My self dr.Hardik
            [protected]
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              S
              Sydney Osmen Robert
              from Jodhpur, Rajasthan
              Apr 30, 2017
              Resolved
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              Resolved

              Address: Jodhpur, Rajasthan, 342005

              I am not getting 4G network on my number I have recharged my number on 21 April 2017 of rupees 244 for 70GB 70 days 1GB parday at that time i called airtel costumer they told me to upgrade my 4G SIM again and I got a new SIM but after some time for last friday night 28, April 2017 i called airtel costumer care then I went to airtel store they told me to clean up the SIM and try but still problem was the still there after that I again called airtel costumer care he told me that you have used your 1Gb so you are unable to used 4G on 29 April 2017 they are telling thet airtel 4G is working in your location and it is in good condition but on 30 April 2017 morning they are telling that there is no 4G network in my area it is clear that airtel Tellicom company is doing fake tv add thet shows that airtel 4G network is better than else
              Please resolve my problem as soon as possible
              John Roberts
              Jun 4, 2017
              Complaint marked as Resolved 
              Airtel customer support has been notified about the posted complaint.
              Verified Support
              Apr 30, 2017
              Airtel Customer Care's response
              Dear Customer,

              This is with reference to your post, dated 30 April 2017.

              We would like to acknowledge that we are working to address your concern as soon as possible.

              We will connect with you to get additional details, if required, to resolve the concern effectively.

              You can also get in touch with us at [protected]@in.airtel.com

              Regards,
              Anil S.
              airtel presence (airtel Customer, service team)
              bharti airtel ltd

              Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

              Twitter - www.twitter.com/airtel_presence
              Facebook - www.facebook.com/bhartiairtelltd
              May 02, 2017
              Updated by Sydney Osmen Robert
              Yesterday 1/5/17 i got a call from airtel number [protected], he told me to switch off my handset after 30min and and then start it and you will get the 4g network but after getting 4g network it again stopped at 11:30 pm from that time till 11:30am i was unable to receive 4g network
              May 03, 2017
              Updated by Sydney Osmen Robert
              There is still no 4G network coverage nobody is supporting costumer care is not accept any problem from their side sim is not supporting 4G network in any 4g handset AIRTEL is cheated me showing that his 4g network is the best and 4g coverage is every were I want to say that this company is a froad don't believe in it
              Verified Support
              May 04, 2017
              Airtel Customer Care's response
              Dear Customer,

              This is with reference to your post dated 30 April 2017.

              We would like to confirm that we have shared the resolution details with you.

              Should you require further information, please feel free to write to us at [protected]@in.airtel.com

              Regards,
              Rakesh Kumar
              airtel presence (airtel Customer, service team)
              bhartiairtel ltd

              Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

              Twitter - www.twitter.com/airtel_presence
              Facebook - www.facebook.com/bhartiairtelltd
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                A
                ankos
                from Lala, Assam
                Apr 30, 2017
                Resolved
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                Resolved

                Address: Dibrugarh, Assam, 786001

                I have recharged 349 for [protected] which gave me 1gb/ day for 28 days with unlimited calling. This was exclusively for 1 year. Validity expired on 29/4/17 and when I tried to recharge again it was not showing. Secondly, app offered 4gb for 28 days on recharge of 147 and when I recharged it though it deducted and showed successfull recharge, data was showing as only 1gb for 7 days. Thirdly, on recharge of 97 exclusively on the app which gave 400 local minutes for 28 days, on recharge it is showing just for 7 days. It this some kind of joke. Kindly resolve.
                +2 photos
                Jun 5, 2017
                Complaint marked as Resolved 
                Airtel customer support has been notified about the posted complaint.
                Verified Support
                May 05, 2017
                Airtel Customer Care's response
                Dear Customer,

                This is with reference to your post dated 30 April 2017.

                We would like to confirm that we have shared the resolution details with you.

                Should you require further information, please feel free to write to us at [protected]@in.airtel.com

                Regards,
                Rakesh Kumar
                airtel presence (airtel Customer, service team)
                bhartiairtel ltd

                Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

                Twitter - www.twitter.com/airtel_presence
                Facebook - www.facebook.com/bhartiairtelltd
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                  R
                  rakesh sisodia
                  from Mumbai, Maharashtra
                  Apr 30, 2017
                  Resolved
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                  Resolved

                  Address: Jaipur, Rajasthan, 302020

                  Dear sir

                  Few days back i have applied for portability from vodafone to airtel. On the same day i got call from vodafone and the executive was insisting me to cancel the port request and offered me rs 549 plan. I agreed with him and asked him to activate the plan and cancelling porting request. And same plan has been activated on my number. Still i was getting frequent call from airtel. I told airtel customer executive several time that i don't want to port and cancel my request. The same i had informed to vodafone customer executive (I also have the copy of email) and they told me that they have cancelled the porting request. Now today my vodafone network was suddenly gone and got the message from airtel that my airtel sim got activated. What kind of fraud from airtel is this. How can they forcefully port my number when i already denied for same.
                  Jun 4, 2017
                  Complaint marked as Resolved 
                  Airtel customer support has been notified about the posted complaint.
                  Verified Support
                  Apr 30, 2017
                  Airtel Customer Care's response
                  Dear Mr. Sisodia,

                  This is with reference to your post, dated 30 April 2017.

                  We would like to acknowledge that we are working to address your concern as soon as possible.

                  We will connect with you to get additional details, if required, to resolve the concern effectively.

                  You can also get in touch with us at [protected]@in.airtel.com

                  Regards,
                  Anil S.
                  airtel presence (airtel Customer, service team)
                  bharti airtel ltd

                  Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

                  Twitter - www.twitter.com/airtel_presence
                  Facebook - www.facebook.com/bhartiairtelltd
                  May 02, 2017
                  Updated by rakesh sisodia
                  No response from Airtel
                  May 03, 2017
                  Updated by rakesh sisodia
                  Can you please solve my issue
                  Verified Support
                  May 04, 2017
                  Airtel Customer Care's response
                  Dear Mr. Sisodia,

                  This is with reference to your post dated 30 April 2017.

                  We would like to confirm that we have shared the resolution details with you.

                  Should you require further information, please feel free to write to us at [protected]@in.airtel.com

                  Regards,
                  Rakesh Kumar
                  airtel presence (airtel Customer, service team)
                  bhartiairtel ltd

                  Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

                  Twitter - www.twitter.com/airtel_presence
                  Facebook - www.facebook.com/bhartiairtelltd
                  Hi requested for porting my number to Airtel from Vodafone. According to the message from Airtel the SIM was supposed to be activated last night (March 14) at 11:30 PM.

                  Around 10:30 the network on my Vodafone SIM went off & I inserted the Airtel SIM. The network appeared for a min & disappeared. I have called customer care twice - once they said wait for 3 hours. The second time they said change your handset. I tried putting the SIM into another phone but that didn’t work either.
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                    N
                    N Ramasamy
                    from Hubli, Karnataka
                    Apr 30, 2017
                    Resolved
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                    Resolved

                    Hi my no [protected]

                    Ince last month ive been receiving messages of vas automatically

                    Every day i spend 20 mins to deactivate all these.. But all these vas automatically deducted which is day light robbery and lots of torture

                    Pls pls do something

                    Called customer care no useeeee
                    Jun 4, 2017
                    Complaint marked as Resolved 
                    Airtel customer support has been notified about the posted complaint.
                    Apr 30, 2017
                    Updated by N Ramasamy
                    now 25 rs removed automaticallyyyy...
                    Apr 30, 2017
                    Updated by N Ramasamy
                    got a sms playbox sevice renewed for 25 ..
                    Apr 30, 2017
                    Updated by N Ramasamy
                    called d 121 customer service ...pp;l disconnecting...pls sosssssssss
                    Apr 30, 2017
                    Updated by N Ramasamy
                    and airtel charging re 1.50 for calling customer service
                    Apr 30, 2017
                    Updated by N Ramasamy
                    My no [protected]

                    when i called customer care 121 for their fraud for auto deduction on VAs

                    they are cutting rhe call//and chargin money for the same ...
                    Verified Support
                    Apr 30, 2017
                    Airtel Customer Care's response
                    Dear Mr.Ramasamy, ,

                    This is with reference to your post, dated 30 April 2017.

                    We would like to acknowledge that we are working to address your concern as soon as possible.

                    We will connect with you to get additional details, if required, to resolve the concern effectively.

                    You can also get in touch with us at [protected]@in.airtel.com

                    Regards,
                    Anil S.
                    airtel presence (airtel Customer, service team)
                    bharti airtel ltd

                    Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

                    Twitter - www.twitter.com/airtel_presence
                    Facebook - www.facebook.com/bhartiairtelltd
                    Verified Support
                    May 04, 2017
                    Airtel Customer Care's response
                    Dear Mr. Ramasamy, ,

                    This is with reference to your post dated 30 April 2017.

                    We would like to confirm that we have shared the resolution details with you.

                    Should you require further information, please feel free to write to us at [protected]@in.airtel.com

                    Regards,
                    Rakesh Kumar
                    airtel presence (airtel Customer, service team)
                    bhartiairtel ltd

                    Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

                    Twitter - www.twitter.com/airtel_presence
                    Facebook - www.facebook.com/bhartiairtelltd
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                      P
                      Prabu01112002
                      from Delhi, Delhi
                      Apr 30, 2017
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                      Address: 623707
                      Website: www.airtel.in

                      I've a Airtel 4g sim but the sim is not working.it says out of service.the number backside of the sim is[protected]U.please help me ...I'm worrying about it...I can't even place a call...I'm living in India, Tamil Nadu, ramanathapuram, paramakudi.i will hope to see you will resolve this problem. .
                      Apr 30, 2017
                      Updated by Prabu01112002
                      I'm Tamil...so call me Tamil known person.
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                        S
                        Saba Khan 1990
                        from Delhi, Delhi
                        Apr 29, 2017
                        Resolved
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                        Resolved

                        Address: 831001
                        Website: www.airtel.in

                        My mother always uses to recharge for the next month's data pack before the previous months data pack would get over so that the left over data can be carry forwarded. She did the same thing yesterday but airtel didn't do so and she lost 1.5 GB data worth Rs.300 and after calling customer care they said they cannot do anything about it. No wonder Airtel is falling down. So not customer friendly.
                        Jun 4, 2017
                        Complaint marked as Resolved 
                        Airtel customer support has been notified about the posted complaint.
                        Verified Support
                        Apr 30, 2017
                        Airtel Customer Care's response
                        Dear Saba,

                        This is with reference to your post, dated 29 April 2017.

                        We would like to acknowledge that we are working to address your concern as soon as possible.

                        We will connect with you to get additional details, if required, to resolve the concern effectively.

                        You can also get in touch with us at [protected]@in.airtel.com

                        Regards,
                        Anil S.
                        airtel presence (airtel Customer, service team)
                        bharti airtel ltd

                        Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

                        Twitter - www.twitter.com/airtel_presence
                        Facebook - www.facebook.com/bhartiairtelltd
                        Verified Support
                        May 04, 2017
                        Airtel Customer Care's response
                        Dear Saba,

                        This is with reference to your post dated 29 April 2017.

                        We would like to confirm that we have shared the resolution details with you.

                        Should you require further information, please feel free to write to us at [protected]@in.airtel.com

                        Regards,
                        Rakesh Kumar
                        airtel presence (airtel Customer, service team)
                        bhartiairtel ltd

                        Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

                        Twitter - www.twitter.com/airtel_presence
                        Facebook - www.facebook.com/bhartiairtelltd
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                          M
                          mayankh
                          from Gurgaon, Haryana
                          Apr 29, 2017
                          Report
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                          Address: 122002

                          Hello sir,

                          A mobile no. registered on WhatsApp [protected] is disturbing my family members and chat with them by telling a fake identity of my family members and chats vulgarly. He copies the details and chats with another in such a way that he is one of our family members and gives a fake identity of one of family member and shares information. He is a threat to my whole family. Please check the phone number and kindly find who is this person. It can be a threat to nation too. Someone is intruding into our personal lives, please check the number as soon as possible.

                          Thank you!
                          Airtel customer support has been notified about the posted complaint.
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                            A
                            Arunkumar Pandit
                            from Delhi, Delhi
                            Apr 29, 2017
                            Resolved
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                            Resolved

                            I am arunkmar g pandit using airtel sim [protected] from almost 5 years, recently i opted for unlimited calls plan of rs 349, it worked for 3 days and again started to charge normal rates, i once talked to costumer executive but he gave wrong number to enquire.
                            I want justice to my money so i request you to continue the plan service to prescribed period, or else stop giving adds about the plan and i will quite airtel very happily for its worst service and money making stratagy.
                            Jun 4, 2017
                            Complaint marked as Resolved 
                            Airtel customer support has been notified about the posted complaint.
                            Verified Support
                            Apr 30, 2017
                            Airtel Customer Care's response
                            Dear Mr. Pandit,

                            This is with reference to your post, dated 29 April 2017.

                            We would like to acknowledge that we are working to address your concern as soon as possible.

                            We will connect with you to get additional details, if required, to resolve the concern effectively.

                            You can also get in touch with us at [protected]@in.airtel.com

                            Regards,
                            Anil S.
                            airtel presence (airtel Customer, service team)
                            bharti airtel ltd

                            Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

                            Twitter - www.twitter.com/airtel_presence
                            Facebook - www.facebook.com/bhartiairtelltd
                            Verified Support
                            May 04, 2017
                            Airtel Customer Care's response
                            Dear Mr. Pandit,

                            This is with reference to your post dated 29 April 2017.

                            We tried calling you multiple times to get additional details to enable us to address your
                            concern.

                            However, there was no response;we will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively.

                            Regards,
                            Rakesh Kumar
                            airtel presence (airtel Customer service team)
                            bhartiairtel ltd

                            Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

                            Twitter - www.twitter.com/airtel_presence
                            Facebook - www.facebook.com/bhartiairtelltd
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                              M
                              MoolchandSinghal
                              from Mumbai, Maharashtra
                              Apr 29, 2017
                              Resolved
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                              Resolved

                              Address: Gautam Buddh Nagar, Uttar Pradesh, 201303
                              Website: www.airtel.in

                              Account details:-
                              Account no. - [protected]
                              Landline no.[protected]

                              Airtel service person no.-
                              Sales team: - shankar - [protected]
                              Installation team: - gaurav[protected]

                              Complaint id:[protected]

                              Internet plan-
                              899 16mbps 60gb

                              Airtel customer care,

                              On 14th april 2017, i've applied for my new broadband connection at my house.
                              The salesman (Shankar) assured me that i will get a connection within 24hours (But i got after 4days).
                              He took installation charges of rs 500. (Cheque on the name of bharati airtel). He assured me that i will get a landline phone along with my connection.
                              On 18th april 2017, your men (Gaurav) from installation department came to install connection at my house.

                              To my utter surprise, i was informed by him that: -

                              1. I won't get my landline phone since the sales team hasn't passed the
                              Request.
                              2. I will get a speed of 2mbps instead of getting 16mbps since the
                              Sales team has directed to do so. (That also only when i enquired
                              After running a speed test on my mobile).

                              The very next day i dialled 121 from my no. And i was assured that the problem will be fixed by 22nd april 2017.

                              Even on 28th april, it wasn't resolved, and it kept on showing that my complaint was open.

                              I called shankar several times, and he also kept on saying that i will receive my phone on next day (Every time).

                              For the speed, he said that only 2mbps was feasible in my area.
                              That"s not true! My freind is getting a speed of around 8-10mbps!!!

                              You have published false advertisements claiming of providing 16mbps speed at my locality. You haven't informed even during the time of registration that i will get only 2mbps!

                              Either you provide me
                              -with the instruments (Landline phone) within a fixed date
                              -and install a speed of 16mbps (Because i am paying you for that!
                              There is no excuse of feasibility, you are charging me, so it's
                              Your duty to make it feasible), and if you can't then don't charge me
                              Full amount
                              Or have me a disconnection with full refund.

                              Airtel is the costliest service provider in my area, still, i chose it because of its service they provide, which they yet failed to provide!
                              Even my previous service provider was providing me with a better service!
                              +1 photos
                              Jun 11, 2017
                              Complaint marked as Resolved 
                              Airtel customer support has been notified about the posted complaint.
                              Verified Support
                              May 02, 2017
                              Airtel Customer Care's response
                              Dear Mr. Singhal,

                              This is with reference to your post dated 29 April 2017.

                              We are working on your concern and would require some more time to resolve it. We shall keep you updated of the progress.

                              You can also get in touch with us at [protected]@in.airtel.com

                              Regards,
                              Rakesh Kumar
                              airtel presence (airtel Customer, service team)
                              bhartiairtel ltd

                              Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

                              Twitter - www.twitter.com/airtel_presence
                              Facebook - www.facebook.com/bhartiairtelltd
                              Verified Support
                              May 09, 2017
                              Airtel Customer Care's response
                              Dear Mr. Singhal,

                              This is with reference to your post dated 29 April 2017.

                              We would like to confirm that we have shared the resolution details with you.

                              Should you require further information, please feel free to write to us at [protected]@in.airtel.com

                              Regards,
                              Rakesh Kumar
                              airtel presence (airtel Customer, service team)
                              bhartiairtel ltd

                              Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

                              Twitter - www.twitter.com/airtel_presence
                              Facebook - www.facebook.com/bhartiairtelltd
                              May 20, 2017
                              Updated by MoolchandSinghal
                              Airtel

                              I've received your call on 9th May 2017, stating that I will receive my instruments within one week.

                              May I inform you, that it has been more than 10 days but I have still not received my instruments. Plus, I haven't received any notification about the same.

                              Kindly look into the matter and take strict actions against the sales team, which was responsible for providing me the necessities.

                              Kindly assure me a fixed time by which I will receive my gadget. Or otherwise make me a refund of my Rs. 500 which you took as installation charges.

                              Moolchand
                              May 24, 2017
                              Updated by MoolchandSinghal
                              It's been more than a month since I've had a connection from Airtel. Still I haven't received any instruments.
                              Even my speed plan hasn't been changed. I am still getting a speed of 2Mbps instead of 16Mbps.
                              I've even tried to contact ​through Airtel presence, but still didn't received any replies.
                              This is pathetic! It looks that airtel even don't take complaints seriously.
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                                B
                                Bakshi Prashant Shrivastava
                                from Mumbai, Maharashtra
                                Apr 29, 2017
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                                Address: Katni, Madhya Pradesh, 483501
                                Website: [email protected]

                                Please 4g network available karaye villages and post deogaon tahsil rithi disstric katni madadya Pradesh m.n.[protected]
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                                  L
                                  Lic Nilesh Bharti Prajapati
                                  from Ahmedabad, Gujarat
                                  Apr 29, 2017
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                                  Address: Gandhinagar, Gujarat, 382620
                                  Website: www.airtel.in

                                  They are saying they are providing unlimited calls n data but they didnt give data n calls, they only provide 1 gb data only one time
                                  +1 photos
                                  Apr 29, 2017
                                  Updated by Lic Nilesh Bharti Prajapati
                                  My airtel number is [protected]
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                                    N
                                    Narendra Srivastav
                                    from Allahabad, Uttar Pradesh
                                    Apr 29, 2017
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                                    Address: Gorakhpur, Uttar Pradesh, 273001

                                    Dear Sir/madam

                                    I want to change our airtel prepaid number to postpaid but your executive can't help to do this prosses.
                                    Please solve the problem

                                    Regards
                                    Narendra Mohan Srivastava
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                                      P
                                      Pardeep Sharma 1957
                                      from Pune, Maharashtra
                                      Apr 29, 2017
                                      Resolved
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                                      Resolved

                                      Address: Chandigarh, Punjab, 160036

                                      I had applied for the change of ownership. Address verification was carried out sucessfully on 25th April, 2017 for which a text mes was recieved by me. I had been visiting AIRTEL Store, Sector 35, Chandigarh for the updates and being attended by Ms. Shikha. She without refereing or checking the status used to inform that the ORDER has not been generated. I contacted customer service number, who was very cooperative in checking through the problem that child numbers were attached though not in use.

                                      Today was my 4th visit to the store for this purpose when I was surprised to note that Ms. Shikha could't recollect that I had been visiting her for many days.

                                      The Manager informed that Ms. Shikha did't follow, however, she was supposed to update the status and had been negligent.The proceedure have been restarted today with getting my documents again without giving any time line for accomplishing the work.

                                      If the customers have to call the customer service number and every time required to spend 20-30 minutes for resolving the issues, WHAT IS THE NEED OF RUNNING OFFICE/STORES LIKE SECTOR 35, CHANDIGARH.
                                      Jun 2, 2017
                                      Complaint marked as Resolved 
                                      Airtel customer support has been notified about the posted complaint.
                                      Verified Support
                                      Apr 29, 2017
                                      Airtel Customer Care's response
                                      Dear Mr. Sharma,

                                      This is with reference to your post, dated 29 April 2017.

                                      We would like to acknowledge that we are working to address your concern as soon as possible.

                                      We will connect with you to get additional details, if required, to resolve the concern effectively.

                                      You can also get in touch with us at [protected]@in.airtel.com

                                      Regards,
                                      Rakesh Kumar
                                      airtel presence (airtel Customer, service team)
                                      bhartiairtel ltd

                                      Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

                                      Twitter - www.twitter.com/airtel_presence
                                      Facebook - www.facebook.com/bhartiairtelltd
                                      Verified Support
                                      May 02, 2017
                                      Airtel Customer Care's response
                                      Dear Mr. Sharma,

                                      This is with reference to your post dated 29 April 2017.

                                      We tried calling you multiple times to get additional details to enable us to address your
                                      concern.

                                      However, there was no response;we will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively.

                                      Regards,
                                      Rakesh Kumar
                                      airtel presence (airtel Customer service team)
                                      bhartiairtel ltd

                                      Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

                                      Twitter - www.twitter.com/airtel_presence
                                      Facebook - www.facebook.com/bhartiairtelltd
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                                        Prakash Nagabathula
                                        from Ron, Karnataka
                                        Apr 29, 2017
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                                        Address: Karimnagar, Andhra Pradesh, 505184

                                        I recharged for 110 local and national sms pack with rs 11 on 28.04.2017. But each sms is charging airtel rs 1. Even though i recharged sms pack. Customer Care is not responding. Pls its urgent for me sms pack. Resolve my provlem prioritybase.
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