Airtel Complaints & Reviews

Sir mera airtle broad band hai [protected].. Jo ki 4 months band pada hai lakin ab tak mujhe pareshan kar rahe apna bill paid karo lekin maine bill paid kr diya sir agra ka local airtle executive 4 month pehele aaya aur bola ki 2000 de do aur apka jo bhi bill hai usko clear karwata hu aur mail krwata hu bt mera connection to band ho gaya lekin 2000 dene baad.. Maine koi use bhi nhi kiya hai but abhi tak mujhe call krke abuses language se baat karte hai.. Bolte hai consumercourt jao ya kahi bhi jao paisa dena padhega.. Nhi to court me milenge!! Mera jo airtle mob number [protected] wo bhi band kar diya hai sir plz meri help karo aur is matter ko clear karaye sir mujhe sap logo me umid hai ki matter clear hoga..

I am using the mobile number [protected] as airtel prepaid connection for the last 8 years. On feb 15, 2017 i was travelling india to denmark for a stay of about 5 months. I contacted airtel customer care to know if i need to activate safe custody while i am on travel. I was told that this option is available only for postpaid connection and they confirmed there will be no issues for prepaid connection. I was actively using the mobile phone even while i am in denmark. On 24 april i received an sms that i have made a request for migration of prepaid to postpaid and on 25 april my sim got disconnected. My number is now currently used by another person who got a new postpaid sim from airtel salem hasthampatti branch office. All my banking details and emails are linked to registered mobile number and airtel is not taking action to prevent my personal information being shared to another airtel customer. It was security breach from airtel. I request you please take action against this issue.

Sir,
Basically myself and my spouse using airtel mobiles. My mobile is post paid and my spouse one is prepaid. My no. is [protected] and my spouse one is [protected]. Most of the time we made oniine payment for both the mobiles.

Yesterday between 6.00 pm too 6.30 pm I made four online payments online payments, one for BSNL landline broadband, one for my mobile [protected], one for my spouse [protected](prepaid) and one for Vodaphone mobile . Out of four payment three are Ok. But money deducted for all payments from my account thro' net banking ( Axis Bank) and one of the mobile no. [protected] of my spouse is not updated with payment. Kindly check; the details of the tranjection are as follows;

INB/[protected]/CCAVENUE.COM/charge/airtel prepaid

Order No;[protected]
TXn NO. IUTI[protected]
date and time: 26/4/2017 time 06:16:35 PM
Bank Axis Bank

I hold airtel account [protected] for the past 10 years. I have the post paid connection for 4 years. I changed to 549 in december 2016 for my infinity plan. Now the same plan has been reduced to rs 499, but my billing was rs 549. Though the cost of the plan has been reduced but still billed as per old rates only.
No information from the company but we have keep on asking for the offer every day.

Hi,

I have been using a aritel # 99892 xxxxx for the past 7 + years. All of a sudden the number stopped working since yesterday and when i went to the customer care center, they said i am not the owner of the number and someone else owns the number. How is this possible?
This number of mine is the official # for all my banks/mutual funds/and other important alerts. How can airtel do such a thing and sound so negligent.

My friend bought airtel 4G Prepaid SIM card from the AIRTEL Store based at MMDA Colony during last week after Rs 300/- paid by cash. Activation process completed immediately and got remaining balance of Rs 135/-. Also got the message as " 3G remaining data is as around 890 MB". My friend tried to find out the best offer like 1GB of 4G data per day for 1 or 2 months with unlimited local and STD calls. My friend didn't find any offer.
On the other hand, other many friends bought the SIM Card (4G) after few days of the above said friend and got good benefits (1GB per day 70 days or 56 days, unlimited Local and STD calls).
This is not good for keeping the customer happy and many customers will do MNP (into other service such as JIO, IDEA, VODAFONE) or go for new SIM Card from other subscribers.
Final statements to public people is : Please do not buy AIRTEL product because of such cheating. Go for Jio or Vodafone or Idea.

I lost my phone i don't have my imei number how i will get my imei number and i lost my airtel sim which is in that phone only, son how i will get back my phone can you help. You can give my imei number for finding my phone which is lost by me 4 days back. So, can you give any details which are useful for me to get back my phone. You can contact me with this mailid "[protected]@gmail.com

Dear Airtel,

I filed a complain just a week ago and I'm very thankful to you for looking into the matter and talking immediate action. But, the same problem still continues.

Unwanted services keep on activating itself on very "Talktime" recharge. Which is why i have only been recharging for Airtel "data services" and haven't been able to enjoy Airtel calling facilities which i have been using persistently using for years.

I wold be ever grateful if you look deeper into this matter and refund my money as well. Because regardless, if the problem is sloved i would love to remain an Airtel costumer if my problems are solved.

Thank you.

Few months back, in response of Airtel offer for recharge at Rs. 345 for unlimited calls and 4G data, I made recharge accordingly and since beginning I never got 4g service. Yesterday, I tried to contact their customer call executive at 121 and got reply that since I have 0 balance in my account hence call can't be continued. What ridiculous this approach was? I have made recharge for unlimited calls than only to talk to their customer care executive I have to recharge separately?

Even, yesterday on dated 26.04.17 I have made recharge of Rs. 399 for unlimited calls and data and despite that still at my phone (MI 4I) in operator icon its being displaying as Airtel H instead of Airtel 4G or LTE. Regarding this, I have already mailed complaint to Airtel, however, not received any reply for so far.

I request to Airtel, please look into the matter and provide your promised services of 4G for which I have already paid and despite that getting inferior service.
Navneet
[protected]

I am using Airtel prepaid number for years. I am currently residing in US and today i have been charged Rs 99 towards international roaming rental. I am not sure why this is being deducted when my number is a prepaid one.
In that case what will be my current plan, incoming and outgoing calls tariff?

I went on a international trip between 25th to 28th March 2017 to Srilanka. Before going to trip, I activated the RS 149 international roaming pack from the myAirtel app. After that it never mentioned that i have to activate additional packs. On 25th evening i get a sms on my mobile that I have to pay RS 420 for voice and RS 727 for data. I sent an email to Airtel regarding this and the response i got is that all the discounts will be calculated when bill is generated so i should write mail on 13th April to get it fixed. Nowhere they mentioned that i need to activate another pack on top of roaming pack to get the benefits. This must be a ploy they teach to all Customer Care executives so that customer keeps on using the services unaware of the facts and then charge customer ridiculous amount of money and then harass. That is what happened.
They generated a bill of Rs 9079 on 13th April. And now when i wrote them an email regarding this, they had the list of all the plans which i could have activated and they are telling me because of this the bill is so much. Why wasnt i made aware of this when i first wrote them an email on my first day of international travel? If they had told me, I would have activated any of those packs, why would i use it like a fool. Now they are not listening to anything and harassing me with calls 2 times a day since then to pay this bill. I need to know how can i file a case against them in consumer court for the fraud.

Reference ID for first mail i sent on 26th March 2017 - [|BAL|Ref44008391|]
Reference ID for the mails they are responding to after bill generation - [|BAL|Ref45133731|]

I had seen your advertisement on electronic media etc about Rs 349 charges which promised me free local and STD calls to any network and a daily data of 1 GB for 4G mobiles. Based on this I advertisement I have recharged by prepaid number twice with the same amount for the past 2 months. The first time I found I was not being given this 1 GB daily, I assumed it was some error and so I recharged for 53 Rs and got my 1 GB data. Now again after my second recharge I fnd the same problem i.e: Im not being given my 1 GB data.

When I called help desk they informed me that I m not eligible for this recharge.

Received the same answer from AIRTEL appellate / nodal officer as well ! Thy have asked Marketing dept to contact me !

I have recharged with 349 pack but i did not get 2 gb daily data instread i got only 1 gb data only for one time not for daily. I contacted customer care they said the offer is not for your number but why all are getting the offer why not me.please activate the offer or refund my money.

I was using airtel broadband connection from last 4 years with ontime payment. Many time had issue with the connection and raised complaints but poor response and issue will not be resolved untill i followup and it used to take atleast 5 working days every time. Even though have continued the service as i don`t want loose the relation since i`m using mobile, DTH from the same service provider.

Recently have applied for connection transfer with in the same which is just 200 to 300 mts away (next lane) but i didn`t get any proper response until i chase them. They keep on saying additional new cabeling and DP box setup up done due to huge demand and only connection fix required.

I have waited for more than 2 weeks and followed up with them on almost for 10 times but still it was not solved nor issue fixed.

My father was defrauded of Rs 21, 000 by a fraudster using SIM swap. He uses an Airtel post-paid connection. Someone called him and manipulated him to raise a request for SIM swap under the pretext o[censored]pgrading SIM from 3G to 4G.

We realized something was wrong when suddenly his phone lost connectivity. We ran to the Airtel customer care center and raised a request to block the new SIM asap. We received zero co-operation and...

Dear team

I have tried to recharge my account through ur airtel app.. And a txn id is initiated and send to me through message.. But my account is still not recharged.. Its a recharge of rs 399..It's really urgent. I will be thankful i[censored] would resolve the problem soon.. Please response fast

Txn id[protected]

Yours faithfully
Sharf

Worst network i ever seen yet!!
Please stop making fool by advertising such a wrong ad.

If you can't maintain your existing customer and even if you guys are not even able to provide service to existing customer - how you can looking forward to ad more customers.

I always uses 4g data of airtel but for few days 4g network lost again and again!! Even 3g data is not working!!! Please check the network issues of 4g data otherwise i have to port this ([protected]) number to other good network like idea and vodafone!!!

We have Airtel Network related issues for quite long time.
Making a call we have to go ground or stand on the road. And you can understand the Internet Dongel conditions . Kindly look urgently into it.

Hi,

Myself : kirit a patel

Moblie : [protected]

Let me mention i always thought airtel is driven by professionals and they treat their customer nicely,
But they had proved me wrong in every sense during last one month.

All started when saw a bill of almost 1118, by sms on my moblie and thought that was a joke.

My bill plan is myplan infinity 349_r
Bill plan rental : rs 349 packs
1) 100mb 4g/3g data free, capping of 500, post data stop
2) 1gb 4g/3g data free_4g handset
3) 1gb 4g/3g data_6 months_mnp (Ret)
4) rs.200 rental discount_6 months_mnp_ret

So i call customer care and ask them for what i have been charge, they said i have been charge for value added
Which i have not use, one early morning i think on 9th or 10th march all the suddenly 4 to 5 sms came on my mobile
Howing that some types of value added service are actived on my mobile, as i show the sms i call the customer care and
Told them i have not demand any value service, i think that their will be recored with you when i have call, i told pls
Top all the service which was worngly actived, they said me that it is deactived sir and it will not been charge.
But when i recieved the bill they have charge me. All service which are added or charge are not eligible to me, this all
Ervice are bojpuri song, etc. I am guj so i think this service are not for me.
I am business man and i use this number for my business. You can see my all past bills it have not gone above rs.700,
O i have call customer care many time regarding this, but they are not answering properly, the say that i have to pay
The bill, but i said them i am ready to pay what i have use, i am not going to pay the value added service which i have
Not use, they have charge me some rs.700 more. Which they are forcing me to pay, so unfortunate i have decied to go for
Other company provider.
O pls kindly settle my bill as soon as posible, and pls don't forcse me to go consumer court for legal againts airtel.
And i am clear that i am not going to pay which i have not use.

[protected]