Airtel Complaints & Reviews

Unable to use sim as the message comes as Incorrect SIM

I got a call from Airtel providing services of free calls/roaming services and 13GB data pack per month- Rs. 499 plan. I posted from Vodafone to Airtel and not they are telling this plan is not available and currently they can provide only 3 GB. Customer care team tells that this plan is active only till April 10 but i received the call with this plan on 21st April.

Recharged for 500rs instead of 50rs. Please that much money is not something so easy for me. Can you please help me out?

STB # [protected]

We had purchased a new HD recording DTH from Airtel in 2015. After 3 months of recording, we saw that the Set Top Box (STB) was not recording most of the set channels, and we launched an official complaint with the Airtel Customer service. When the local field officer contacted us he said that the STB is not available and we have to wait for our replacement. After repeated follow ups and after 8 months of waiting, we were given a replacement by the allocated field officers near our area.

The problem with the second STB was that Airtel failed to issue us a new STB in replacement of our defective one which was still under the warranty period. So after 11 months of waiting on the 12th month the 2nd replaced STB started having software update issues. (attached picture for reference)

We registered a complaint once and it was told that since the warranty had expired we needed to buy a new STB. This was an absolute shocker. We ignored the same and continued with the faulty temporary software update STB since we didn't want to pay another hefty amount.

Now, on 14th April 2017, our STB has stopped working completely and the screen is stuck at zero percent software update. (attached is the picture as of today 25th April 2017.)

We launched a complaint with Airtel customer service agents and I have spoken to so many of them and the names are as below:
Mr. Hari
Mr. Rahul
Mr. Sudarshan
Ms. Priyanka (Twice)
Mr. Arun (Twice)
Mr. Satish
Mr. JayGanesh

Escalation Managers: Mr. AnanthRaj & Ms. Shruthi (Twice)

I have never felt so helpless and disappointed at the customer service agents who kept me on wait for an average of 20 mins each person. I have made non-stop calls from 15th April 2017 till today 25th April 2017 and not even one person has come one to check or rectify the STB issue.

We were given Local field officers name & numbers (Mr. Vishwanath & Mr. Lokesh) and both of them had the audacity to tell us that there is no stock available hence they will not come to our place to even check. The STB needs to be changed and there is no stock, so no use to visit our place. The words they spoke was even more shocking.

Finally on 21st April 2017, I called the customer case and spoke with Mr. JayGanesh to take a cancellation request. After 2 days on the 23rd April 2017, I received a call from Ms. Niveditha stating that since I have asked for a cancellation, the amount paid as an advance to Airtel will not be refunded. I was shocked beyond words at the attitude of this young lady who had no clue why we were cancelling and blaming us for the cancellation.

Immediately we called customer care once again and we spoke with Ms. Priyanka & Escalation manager Ms Shruthi once again to take up this matter seriously and to cancel our Airtel subscription since we had no connection or TV from 14th April 2017 and no one attended us till date - 25th April 2017.

And I have also informed them that we are leaving on a holiday on 26th April 2017 and will return only on 22 May 2017. So the disconnection of the STB has to be done immediately.

Till date (25th April 2017) no one has come to take up the matter. Or we have not even received one call from any person from the Airtel team.

Simply amazed at how Airtel is fleecing its customers and holding them at ransom with defective STB and pathetic customer service.

I need my money back for all the torture we had to go through with Airtel DTH services.

I need payment for the months from 12/2016 to 2/2017. My Mobile No. is [protected]. May be sent to my Mail-Id.

Airtel company chutya ahe. Tyachya md kon ahe he tyanchya kontyahi mansala ma hit nay laj vayala pahije tya md la chutya call kar mala [protected]

Dear sir,
My dish tv subscriber no. [protected].
It was informed me through sms, on 24-04-17 that validity of my service will expire on 27-04-17. Prior to pay i found that my account balance was rs 56.35. Immediately after payment of rs 399, on 24-04-17, my balance was rs. 398.86 and validity up to 22-05-17. I got 28 days balance, and the earlier balance was not carry forwarded. My question is what is the use of prior notification? Is it only due to making the running balance 'zero'? Please give me feedback, as this is happened first time, till installation of my dish tv.
Subir bhattacharyya

Hi, so i just ported my number from vodafone to airtel because of network issues... And now, i am not receiving messages for recharges. Like if i did a talktime recharge, i haven't received any message from airtel that the recharge has been done. Same goes for data recharges. I have to manually dial *123# to check if the talktime recharge has been done or the data pack has been activated or not. Can anyone help?...

Hi team,

I have recharged for 399 free calls and 70days 70Gb. But only 1 gb is credited in my account for one day.

This offer was visible in my my airtel app so i clicked on it and it redirected to recharge and i have paid 399.
Please make my daily data 1gb credited.

Thank you

Dear Concern,

We are 2 time porting request generating of our 8 corporate connection that current operator is airtel, but all time that rejected by airtel and this message we received from donor operator. So kindly look into the matter & help us.

Thanks & Regards
Debjit Mukherjee
[protected]

I can't make any calls since the network has been down kindly take an immediate action or sent my port confirmation number assp
I have ported just reacently and this is how you treat a new costumer please do take action immeidealy, lot of common people are affected due to the network issue it's been 2 days can't you take an immediate action in a developing country like india

Thank you

Totally disappointed with airtel no internet speed my no is [protected] slow Internet speed is this 4g no proper working i raise a complaint and take action if your network problems then refund my 399 recharge rupees i am totally frustrated with the speed airtel does not care his customers i tried many times but no internet speed if my problem no solve i do legal action against your company

I am using this sim for more 3-4 years. Now i am not getting any sms for the past 5 days and *121# is also not working. It is really very difficult. I am not able to recharge too. Not able to receive Otp also. Kindly resolve this asap. I cant even change my number. Please look into this.
My number : [protected]

Iam arun prakash from karur tamilnadu i have space for tower installation if intrest call me [protected]

I have done a recharge of 44rs on april 25th for my mobile number [protected]. when i googled for airtel 3g recharge. Hence it was not mobile friendly website i was unable to see the area name. I recharged amount of 44rs which comes under delhi region not as i thought Andhra or Telangana. I asked them to credit my amount back or recharge alternate 3g data even it less than 44rs. But they refused to do so and saying that 44rs comes under special recharge for talktime, but i was in monthly unlimited plan. Please solve the issue even i am not getting any use for that 44rs but they are charging it without customer satisfaction or non usage of their service for that price..
please go through below information.

Thank you for contacting us.Hope the concern related to your airtel mobile [protected] has been resolved to your satisfaction.Your Ref.no.is CBNRD[protected] registered on 25-apr-2017 15:59

Dear sir,
I have been paying my bills regularly. The bill for rs 1, 378 was received on 26 mar 2017. This time today i have received a message that due amount is - rs1, 35, 142.56 due date 13 may 2017. It defies the imagination. Please correct your records & resend the correct bill.

Brigadier vinod kumar mahajan, vsm (Retd)
Flat — a-2/001, world spa east, sector 30
Gurgaon (Haryana)
122001
Cell — [protected]
Email — [protected]@gmail.com

Around 2 colleges r suffering from network quality in this location 531162 ...calls r very poor and not connecting and data speed is very low ...we want u to tske action against airtel immediately ...

Hi team, on 25th April I recharged 349 through airtel app via net banking. The amount has been deducted from my bank account, but plan has not been activated and confirmation message not recieved. Ref: transaction ID[protected] mob no [protected]

I have lost my airtel sim ineed my contacts recovery to contact them for an emergency please send my contacts my lost mobile number is [protected] send the contacts from this number and send to [protected]@gmail.com to this email please it's an emergency please send me the contact as soon as possible it's an emergency I need my contacts please help me by sending my contacts

Hi,

This is Srikanth Harish and I am using the Airtel Number: [protected].
I have made 2 transactions on 10th of April to activate International Roaming pack on my mobile each of Rs.1199 with the below transaction ID's, both of which went failed.
1.[protected]
2.[protected]

One of the transactions in reversed, but the other is not yet reversed till date, whereas according to your policies it had to be credited back within 5-7 working days.

I am tired calling up customer care and i have raised 2 complaints for the same but still there is no action taken from your end. If this is the service provided, I would move ahead to port from your network, if this issue isn't resolved within tomorrow.

I have the Bank statement as well, which clearly shows 2 debits for 1199 through airtel, wherein only 1 is credited back to my account.

Expecting an early response for this issue, else I would go ahead about deactivating this number asap for providing worst service for all my requests from last so many days.