Airtel Complaints & Reviews

My no. [protected] which i am using in 4g hotspot dongle. I am getting 3g speed and if i put my other no. [protected] in dongle i get 4g speed . So my device is working properly but my connection is not getting 4g . I called customer care 4 times 1.1st time after liatening to the peoblem they hung up on me.
2. 2nd time that is just after 10 min. Or so they said system ia under maintainace .
3. 3rd time they said complaint has been lodged and you will receive complaint no. through sms which is atill pending . I wonder if a complaint was lodged.
4. This time when i called after listening to my problem she said arrongantly that we have some system issue i cant help you. If you had system issue why did you waste my time you should havw said it at the begining itself.
I have been using airtel for 15 years now and i am very much disappointed wirh this behavior . You people are telling lies that complaint has been lodged and it will resolve in 24 hours. Where is the complaint no. Please resolve my issue as i am not able to get 4g speed. Thank you.

Hi, I and my wife are not receiving any SMS from any network, further I am not getting messages from various banks, IRCTC, makemytrip etc. This problem started from 19th Dec 2016 after reactivate our both number. and I have contacted customer care atleast 20 times since then, everytime they tell me that the complaint has been logged and will be resolved by such and such date and time and I never get any response. This is really frustrating as I am unable to do online banking at the moment and this is impacting my work big time. Our numbers are [protected] and [protected], please resolve immediately. Rgds, Pratap K. Sahoo

Dear Team,

We being Airtel customers (account number [protected] and fixed line number –[protected] since last two years feel very unfortunate because for last 20 days we are not able to access internet at home. On 25-NOV-2016, we have raised a request for shifting our Broadband connection (Request No[protected] within the same society (Prateek Laurel, Sector-120, Noida, UP-201301). After raising the request we got a call from an Airtel person (Ph No- [protected] ) informing that shifting broadband connection won’t be possible and a new connection will be given and for that we will be charged Rs.1000. We didn’t agree with the person and immediately my husband raised a complaint with Airtel regarding the call.

We shifted our house on 3rd Dec 2016 and from that time we are not having internet connection at our home. One person visited on 6-Dec-2016 and he just fixed our phone and old Airtel router and informed us that our connection will be given from the next day i.e. 07th Dec 2016. But the connection was not given till today. Even after repeated follow ups and mails no body actually turned up. I have attached the screenshots of all the mail communication with Airtel. Whenever we raised a complaint we are being assured by Airtel that the issue will be resolved with highest priority and confirms that we will get a call from Airtel in next 48 hours. My husband received a call yesterday (20th Dec-2016) from Airtel person called Santosh who informed that someone will visit to start the connection but no one turned up. And this not just happened once but twice. We have recorded all these voice calls.

Today (21st Dec 2016) when my husband spoke to Airtel Appellate authority ( voice call has been recorded), then they informed us that there is no port available to provide the connection. So here comes our two questions,
Firstly if no port is available to provide the broadband connection within the same society then why Airtel persons are calling us telling they will visit to activate the connection?
Secondly if there is an issue with port availability then upon providing Rs.1000 how we will get a new connection ?

We are giving a bill of Rs.1722 per month for broadband connection to Airtel and this is the kind of service we are getting in return. We really wanted to escalate this matter. We hope if any kind of action could be taken on Airtel which might stop them to harass the customers unnecessarily.

Unhappily,
Sukanya Kar
[protected]/[protected]

Firstly airtel created wrong bills which were not in line with the offers informed at the time of connection than they agreed to revert the charges but till date they haven't credited the same on top of that they have added late payment charges and than disconnected my number. Now their recovery agents are harassing using abusive language but they are not resolving the issue.

Reactivate my postpaid number [protected]
Sim card is with me
Andhra Pradesh number
Kindly reactivate my deactivated number
I deactivated it one month before as I shifted to karnataka
But now again we shifted to Andhra and I liked Airtel postpaid offers which suited me the best
So I want that previous mobile number back which is linked to many accounts

I Received 643 INR in my Airtel Money Wallet: [removed] on 3rd December 2016 (Proof is Attached below)
I only used Rs10 from it for recharge. (Proof is Attached below)
Then i didn't used my airtel money wallet.Now On 16th December 2016 i tried logging in into my airtel money wallet and i got Error "User Not Registered".So i register again my account on airtel money and to my surprise my balance is now showing 0rs
I had 633 INR in my Airtel Money Wallet: [removed] but now it's showing 0.0 INR
So i contacted Airtel Money Customer Care by calling 400 on 16th December, the guy told me to wait for 48 hours for the issue to be resolved and money to be back but i did not get my money back.So i contacted customer care again on 18th December, and i got again same response to wait for another 48 hours and still after 48 hours my money is not back.
Today(20th December 2016) again i called airtel money customer care and again got same response to wait for at least 48 hours.
I did not expected that Airtel will steal my money and they do not give satisfactory response.
I even emailed airtel money cust. care to [protected]@airtelmoney.com twice but i got no response.
I also wrote my complaint on there twitter page here is the link: https://twitter.com/anmol31291588/status/[protected]?lang=en
See yourself what copy paste response Airtel always give.
I just want my money back that Airtel Money deducted for no reason.

I have applied for portable from Airtel Chhattisgarh to Odisha Airtel.
After taking more than 15 days, the No.[protected] out of service last 4 days.
This no. service since Oct-2007 at Chhattisgarh Circle.
i have facing Lots of Problem personel cum official, .
This is noticed to Airtel service centre last 4 days but they are not taking seriously.if not solved at urgent basic.

I have lodged complaint at consumer court.

Immediate action

Dear sir/madam,

I (Mohd shuab) would like to inform you that this airtel no - [protected] is used by another person in my name (Mohd. Shuab), i have

Blocked this number ([protected]) two times. But again active by this number again and again by you. If any thing happened in future with this number, i will not responsible any kind of misused of this airtel number= [protected].

I request you please blocked this number permanent basis.

Regards
Mohd shuab

[protected]

Dear airtel team & mr. Ceo,

I am writing this mail with high level of disappointment & frustrataion to such a big giants of internet service providers, who claims to be the best in their sector. But unfortunately it’s not at all like that.
My experience to your company is horrible, disgusting, pitiable & pathetic.

You have trained your customer care executives so well to humiliate, & irritate the customer to such an extent that customer can go sick.

I have gone mad receiving the repetative phone calls from your customer care service and asking for the solution to my problem again and again. The same has been repeated more than 30-40 times or even more than that.

It’s a torture to me.

I paid the bill for 11th sep - 10th oct on 7th nov 2016 (Amt:1378.86). Please find the attached bank statement (1-nov to as of today) of my account through which i paid the bill. Also nothing has been credited back to my account.

Still your team is regularly calling me and asking me to pay the amount & when i am telling them that i have already paid they are not looking into it & ignoring the same. They are again calling me regarding the same & i am explaining the same thing again and again. But no one is ready to listen.

I used the net services from 11th oct to 10th nov and again a bill was generated for this time period. Okay no issues in this bill. But still the customer care was following up for the same old bill & again i was explaining the same story to them but got no response from the side.

I was about to pay the bill of the tenure 11th oct to 10th nov but my services was barred unnecessarily, as i had already paid the bill, but because it’s not updated at your end i am suffering.

No response from airtel again & over and above they are arguing & humiliating us a customer

After so many repetitive calls & monotonous explanations to airtel team what i got from your side was that my internet services were barred & cherry on top-my bill for the period 11th nov to 10th dec is generated, where i have not used a single bit of your service.

I want solution to this my dear friends & if you cannot resolve the issue please let me know, i will drag this to consumer court.

Thanks & regards:
Shubhav singh
Ref-ff distribution planner
Scm-dept
[protected]

Sir please help to apply my pf my orcle id ;38838.i worked bharthi airtelservieses limited (south) hyderabad please send my pf number so please pls mail to my mail id ismailjabiyulla.[protected]@gmail.com ismail jabiyulla orachle id 38838 my mobile number [protected] pls do needful sir my father heaith is in problem i[censored] provide my pf number I will with draw my pf numer it will be help my fathers heaith pls sir am honourable requesting u provide my pf number 1-7-2007 iam joing in bharti airtel servieses ltd 8-7-2015 am resained

On 3rd Dec 2016 I had requested to Airtel Gallery at koparkharne near HDFC bank to change my circle that is Karnataka to mumbai also provided all required documents miss Monika was attending me. After completing the procedure she told within 7 days your circle will get change. You will receive one sms after that your old sim will get disconnected, then you need to insert new sim which will get activated with in few hrs. I waited for 10day I haven't received any sms when I crossed check with Same Gallery I found all my documents where laying on their desk. When I asked them they replied sorry sir due system error your process is pending. After that again all the process was done again the same answer that to change the circle it will take 7 day and now this time it will get done 100%. Yesterday I received one sms saying that your old sim will get disconnected then you need to insert new sim which will get activated within few hrs. Now it is more than 20 hrs but new sim is still not activated. Again I went to Airtel Gallery then I found that my old sim is disconnected but new sim is still in process which will take time. I asked Monica how much time it will take she said sir I had drop the mail to our team they will reply.
My question is Airtel have authority to disconnect the customer sim for more then 20hrs without informing customer.
Second question if Airtel Gallery don't know how much time it will take then what they are doing their in Gallery.
And how they are irresponsible to keep my documents on hold for 10days without informing me.

Sorry to say but Airtel is one off pathetic service provider

I am an airtel user for more than 6 years, for the last 2 years i have had the same complaint. From certain areas, i cannot make calls and when people call my phone shows unavailable. This is a big issue as i have clients calling all the time. I have been patient with them and now its getting out of hand.

If someone can connect with me from airtel's end in the next few days great, or else someone else is getting my business for sure.

I have Airtel subscription mobile no.[protected]. I applied many time on airtel official website for activation of DND ( Do not disturb) . But everytime, thee is msg, it will be activated, but no action still. I feel headache due to this stupid service. I am receiving lot of SMS from marketing companies, every minutes mostly i receives. I request to note my complaint against Airtel Mobile services and ask company to deactivate of sending such kind of Promotional offer, Marketing SMS.

Hi,

Service for my prepaid mobile - [protected] is stopped on one day notice that i have not submitted document. i am using this number since last 11 years.

there is no response from Airtel customer care.

I have submitted all my document again on 17 December 2016 to Global Enterprices, Sasane Nagar, Hadapsar, Pune but till now no service is started.

this was my primary number and coudnt do any online banking transaction.

Yesterday i have paid my postpaid bill 228.86 rupees from my corporation internet banking for my mobile no.[protected].for this i have paid two times 228.86 rupees within transanction id[protected] &[protected] on date 19/12/2016 time 01:58 PM & 02:17 PM .please return my one amount 228.86 rupees in my corporation bank account no.[protected] as soon as

Sir it is very urgent to know my last SMS of my number [protected] which unfortunately remove during restore process. Please help me in which my important contacts &emails are present and important topics of study and banks related and phone numbers are present and love wishes are present I want to know my SMS from December till 20 December. To my email id. [protected]@gmail.com

My bearing account no. [protected] & telephone no. [protected].

After complaint in consumer helpline One of airtel executive call me on my number and ask for my bank details from last three months I am continuously giving bank details reciept details.

This fraud company closed my issue for refund but have not resolve it from last three months.
Airtel company is very big fraud companies and their employees are also very big fraud persons. they promise me in call that they release my payment with in 7 days but now 3 months passed and they have closed my issue and update status that issue has been resolved.

This is totally wrong thing I advice you all dont trust this fraud peoples company. Now I will go for consumer court and file case against them and their employees which misguide me always.

I have not recieve payment in my account. they update wrong status, .

I am an airtel customer. On 18/12/2016 I surfed the internet using my internet balance. Suddenly I was notified that my remaining main account balance a sum of 48 rupees had been deducted. But my internet balance was still remaining. We all know that main account balance is deducted only when there is no internet balance left and one still goes on to use the internet. This is highly objectionable. When I talked to the customer care office he was unable to provide a satisfactory explanation. I urge you to look into the matter.
Thanks and Regards,
Sarani Roy.

At the last when I did not get help from anywhere I am writing about my concern.

So from last one quarter or so I am facing some financial difficulties and I just did not want to end my relationship with Airtel on a bad note so I chose to contact you guys and inform about my situation asking what best can be done as help from Airtel's end.

The help they offered me was of no use and they clearly mentioned that they can’t do anything about it, i clearly mentioned that the phase i am going through is very hard and also asked to escalate the matter as I wanted to close it with someone's help but that did not happen and every time I was told that there is nothing we can do.

I have still paid my bill and i have just got a new job, i decided to port my number and suddenly Airtel called me asking why am I doing so, I started telling and before I could finish my first sentence the call was disconnected on my face with last word from last lady's mouth as ' Sorry for the inconvenience, Goodbye!'

Isn't this strange, a customer is calling you upfront seeking for some help so that the situation can be dealt in the most possible manner but an organization working at this level behaves as such a customer doesn't mean anything for them and disregards every call of mine.. Their service left me distressed and they were the only ones who did not even address my situation.

I am very unhappy with the level of service I have got and they almost helped me to go to a depression stage. Their people of the phones are fearless, whenever they want to cut the phone they do, they promise call backs but they never do.

A depressed customer.

Bharat Harwani
[protected]

I applied for Airtel broadband connection 8Mbps speed and unlimited landline calls. I was also insisted that if I pay 5 months advance rental, there will not be any installation charges and a month free internet. So, I paid 5 months rental in advance with tax amounting to 4800 in cash to the Agent Mr Ashok (91 [protected]) from DR Enterprises. On 30th of August 2016 cabling and installation was done. However, in the first week of Sept I noticed that the paid 4800 in cash did not reflect in the MyAirtel Portal and was suspicious as the agent has first come gave an enrollment form(HYD402638) and collected the cheque on Aug 25th. Later he came up saying the process is delayed due to some technical reasons from their end and returned the cheque and tried to collect cash instead. I have insisted for cash receipt for which he said they do not provide any such and showed me a copy of the enrollment form(HYD402639) on his mobile device. I was little suspicious and said I would pay the amount only after the installation of broadband connection and which I did so by collecting the cheque that I have issued earlier after the router was setup.

His details below:
Agent Name : Ashok
Dealer : DR Enterprises
Phone: [protected]

Also the installation is not complete as the promised fixed landline is still pending. They said its out of stock and would get back in 2-3 days and its more than a week and still there is no communication from any one on its status.

On Sept 4th I raised the service ticket (Ref[protected] with 121 through email and MyAirtel portal - "CURRENT PAYMENT NOT POSTED : I HAVE MADE THE PAYMENT BUT IT IS NOT REFLECTING IN MY AIRTEL BILL".

Have made a follow up with the agent and he said it could a technical issue and would get reflected by September 25th billing date which did not happen and the bill was generated for the full amount (4210.42) that I have already paid with taxes and this followed every month with late payment charges being added to the bill each month.

Fixed line services have been barred, Broadband speed downgraded to 256kbps as against 8Mbps that was promised and its very unfortunate that a company like Airtel is showing such casual attitude towards complaints raised through 121. During our constant follow up emails they are giving assurances & providing new dates for resolving the issue and the responses are very generic and is always as below or something very similar and I do not think one would need to have call center support through email if the response for everything is just the same copy paste thing.

Dear Bobbili Satyavathi,

Greetings from airtel!

This is in reference to your email expressing concern over payment not posted on your airtel fixedline connection, bearing account no. [protected].

With regard to your issue, I am following up with the concerned team for an early resolution. We will contact you within 72 hours with an update.

I appreciate your cooperation in this regard.

After serveral follow ups Mr Ashok one day has come to meet me and has said that one of his colleagues is absconding with all the cash payments and there are several other around 10 + customer like me and requested for a weeks time to resolve the issue and in the meantime if I get any calls from Airtel or his higher authorities he insisted me to convey them that my issue is resolved to which I have denied.

Have reported the same to Airtel and escalated the issue to both "nodal.[protected]@in.airtel.com" and "appellate.[protected]@in.airtel.com" on Dec 7th. Got an email and all giving assurance that it will be sorted out in the next 72 hours but all in vain. They just keep making false promises and commit wrong dates to which Airtel service reps never stick.

Not sure if its due to immense pressure from higher authorities Ashok himself has called and came to meet me on Dec 8th and this time has promised to provide a new connection free of cost for 3 months and will help close the existing connection asap and I would not need to pay anything extra from my pocket. However, I asked if the same fixed line number will be active to which he said a new one would be allotted and I denied the offer (I believe this could be the GET Unlimited Internet FREE for 3 months plan from Airtel by paying just 1 month). So, its very evident that DR Enterprises (agents or its employees) have some way of activating Airtel services without making payments to Airtel and then cause inconvenience and panic to customers. I was just suspicious about it all these days but its now evident and can say with confirmation. Whats strange is that Airtel has failed to take an action and resolve the issue since 3 months creates more doubts and involvement of their employees / executives in the fraud.