Airtel Complaints & Reviews

I Mrs. Laxmi vaidh, i recently ported my reliance number([protected]) to airtel prepaid. my new sim got network after about a week than i proceed through tele-verification. the tele-verification was done successfully. they said that my service will start within 15 minute. But today its 15 days still my services are not started. i went to nearest airtel store but i didn't get ant solution.

Respected Sir,

I would like to brief you below my grievances which is being faced due to AIRTEL connection/network for [protected]

1.I had approached to Airtel Branch at Bidadi, Karnataka 562 109 recently to check out the best feasibility o[censored]p-grading my connection for my residence.

1.At the time of discussion they suggested me to opt for CUG 99 plan ( 400 minutes local calls & 200 mb data costing Rs99/-) for which I accepted the same.

2.When the plan was activated, I could find out that they have installed a different plan (Costing Rs.299/-) which was quite exorbitant to me. When again I went back to clarification, they could not convenience me and without my knowledge once again they have installed a different plan (CUG Rs.149/-) which is also beyond my limit. Moreover they did not inform, if they have only used the required plan.

3.On the above, I have complained to the necessary officer’s in-charge at Airtel, Karnataka for which they have not taken any action on this nor responding back to me.

As such I am not able to switch on to other networks and bound to pay high charges for no reason and also I am not comfortable to pay huge amount to Airtel for which I have not committed to them.

Initially my number was under Airtel lifetime prepaid scheme for which I had paid Rs.1, 000/- during that time.

Please NOTE: I have not signed the applications, for the above Plans which Airtel have installed. Probably they have forged my signature and blindly running the unwanted Plan to my connection.

On the above circumstances, I request your goodself to please intervene with Airtel and sort out the above issue and they are to re-fund the life time amount (Rs.1, 000/-) Plus Rs.300/- activation charges Plus the Bill paid of Rs.60/- totalling to Rs.1, 360/-.

Thanks & Best regards

Raghunatha.s.

On 16 october 2016 i did recharge from www. Airtel.in for prepaid topup recharge at 3:28 pm of rs. 205, and as per airtel senior supervisor mithilesh shende, whithin 2 hours consumer get the topup money but did't receive and not message from airtel saying that your transaction is successful or not. So i thought it is unsuccessful because i did't receive top up amount in my mobile. Because of this i did again recharge of rs. 205 at 6:30 pm but same happened i didn't receive any sms from service provider and i did't receive money in my account within 2 hours. So same procedure followed by me for next third time recharge of rs. 205 at 8:56 pm, but this time successful. Now i receive money rs. 615 in my account but this amount of recharge is for special recharge package which is not mentioned on their front webpage. So i thought it is under full talk time package. I have to use this money within 14 days otherwise it is waste. And same happened and i tried to call costumer care of airtel and told me that they can't refund the money of rs 400 the reason is i have to take care before recharge. But mine question is anybody illiterate person don't understand their policy so it is totally cheating from airtel.
Airtel senior supervisor mr. Mithilesh shnde suggest me go to consumer forum and complaint about airtel and let's see what happened.

Dear sir,

I would like to acknowledge you that my postpaid number [protected] have an outstanding due balance of rs.1609.22. And my number has been temporarily deactivated since 0ne month. However today i have paid an total amount of rs.1050 against the due bill amount in the airtel gallery shop. They told me that my number will be activated within 30 mins after switching off the sim.. But till now my number has been reactivated. Kindly sort out this issue at the earliest.

Thanking you for your prompt reply.

Dear
Sir /medan
I have a airtel prepaid sim no [protected] this sim used by my friend last 3 month, and i feel he use the illegal activity now i returned my sim from him for my safe side that i want to know about last two month call and sms details please help me to know about this.

Thanking ypu
Abdul shamim
S/o abdul saheed
(M) [protected]

Hello,
The is Srinivasa Reddy L, Today(6 Oct 2016) morning have made below 3 transactions in betweem 6:00 AM 7:00 AM through my airtel app and reconized that first 2 transactions went fine bet not thrird one Rs. 150.00 recharge to +91 [protected].

I was experienced same kind transaction failures earlear also, but not deposited the amout back to my bank account. It seems to be a big disgusting from the airtel and other gateway transactions. Even I had a bad experice with response from customer care HYPERLINK "tel:[protected]"+91 [protected].
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Hello,
I have made the recharged transaction on 06 Oct 2016 with the amount of Rs.150.00 but the amount is deducted from my account and but not credited into my Airtel account HYPERLINK "tel:%2B91%[protected]"+91 [protected] on 6 Oct 2016.
same day (6th Oct 2016 )I have communicated with the Airtel customer care and come to know the deducted amount Rs. 150.00 will be reverted back with in 5 to 6 working days, but still today amount is not credited into my bank account.

Today morning I have called the Airtel customer care +91 HYPERLINK "tel:[protected]"[protected] and spoken with Purnima Uyuri then she confirmed the amount Rs.150.00 will be credited in into my account on/before 24 Oct 2016 at 7:30 PM.

So, I hope you can understad the issue and resolved the issue ASAP to credit the amount Rs. 150.00 ASAP in my back account.
Thanks and Regards,
Srinivasa Reddy Lakkireddy.
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Please find the details from HDFC bank and investigate the issues ASAP as requested in below mail chain.
Dear Mr. Reddy,
Thank you for your patience and co-operation.
At the outset we sincerely regret the inconvenience caused to you.

As we have checked the details, the amount has been successfully updated at billers end. We would request you please laise with merchant for further clarification
The Reference Number for your query is[protected].
For any further assistance and for all your Banking needs, you may please contact your relationship Manager Shanthini R on [protected]

In line with our focus and commitment to Customer Service, we trust the issue has been resolved to your satisfaction. If you are not satisfied with the resolution, you may write to us through our website -
Warm Regards,

Supriya Londhe

Customer Service Officer

Customer Support Team

HDFC Bank Ltd.
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Dear Customer,

Greetings from airtel!

This is in reference to your email regarding online recharge benefit not received for your airtel mobile number [protected].

As discussed, your concern regarding online recharge benefit not received for your airtel mobile number has been explained.

We have verified our records and found that, there is no transaction for recharge of Rs. 150/- on[protected] for your airtel mobile number.

Further, we have already credited Rs. 150/- to your main account balance on[protected] on your airtel mobile number.

Dial *121*2# (Toll free) to check your mobile balance and validity.

Thanks for reaching out to us.

Delighted to assist you.

Best Regards,
Sowmya Akula
Service Specialist
airtel

Pavan Kumar V/Ravikumar S has also confirmed that transaction has not received the Airtel.

you can refer the attached screenshot file for the transactions list from my bank AC and Airtel.

Regards,
Srinivasa Reddy,

Hello,

Currently i am using 499 plan for my airtel post paid connection. I am getting a bill of more than 1000 rupees for my current set up of the packs provided in this plan. I am not able to reset the packs online as mine is a corporate plan.

I want to reset the packs you are providing in 499 plan. Please help me resolving this issue asap.

Thanks

On 1st November 2016 I m dial *121*1# show recharge with 96 get 1gb 3g data for 28 days. I got this offer after recharge I got a message...
Thanks for recharging with Rs.96, your validity has been extended to 28 days. To check balance dial *121*2#. But today my data pack was expired. Who? And debits my A/C Balance. Resolved your problem and refund my Balance & data.

My mobile no [protected]

On 23 rd all of sudden my sim card incoming outgoing barred without intimation. Customer care asked to resubmit proof i did at srivari enterprises palamaner. They told today tomorrow issue will solve. Now talk with customer care we are doing service we will not update status. Need to wait weeks months. Blaming trai. Im loosing lot of calls please respond regarding this and solve my issue.

I have been trying to activate my 4g sim since last week...whenever I send 1 to confirm the swap it says unable to process request...please tell whats wrong...I want the 4g packs...
Also.in the rs 1497 pack...we get 6gb immediately and for 1 year we get packs for low rate...So I want to ask can we recharge with those packs any number of timrein that 1 year...please respond...
Thank you...

Dear sir
This is to inform you i lost my mobile - htc desire-826, imei no - [protected].

Can you please track my mobile no - [protected].

I have not block my airtel card i have lodge and fir no - 1046/16 dated 02.11.2016.

I lost my mobile in thane district, town - shreenagar, wagle estate, maharashtra

Please do the needful help.

When somebody calls me my phone doesn't ring and appeared to be switched off. Sometimes while 1st attempt it may ring but maximum time it says switched off.Since I have ported my number from Hyd. to Pune I am facing this issue subscriber was the Airtel only.
Complaint no: 72168409 automatically resolved without any call/assisstance no help at all.
Facing serious issue as I don't know whosoever is calling me. Hampering
my job profile

On 28-oct-16 i make complaint on my broadband connection 40mbps speed not connect in stable.my reference number is 74824834.i told to call back by back end team but past four days your team never called me till now

today[protected] i called to your customer care at 1.41 pm first customer care not connecting to senior manager and they cut my call.And second customer care talking harsh to me and not even connect my call i wait more than 30 min. so i need to file a case on both customer care

Already i file case on your customer care on 28-oct-16 reference number is 74824918.you people waste not response to customer care.

your people not even whatcustomer telling my modem 40mbps is connecting only.
but when i on wifi 40mbps it not connecting it only coming 16-25mbps your customer care noted that network is not working these is how your people noted in notes

And this issue will sure go to media and reflect your air-tel ... i already file a case on your team i have all the proof like mail and recording and reference number

Every month i am complaint only for this time i am going make this issues to media...

very worst services...your people not arrange call back also then why are telling best services in telecom operator...

And this issues not clear
Be the part i have referred my two relatives for new connection so i have inform to my relatives also i disconnect the new connection you people never give best solution to me and not ref-feral benefits also to me and offer

finally i lost everything because of your air-tel i dont need your connection very worst service u cheating customer care.

These i last mail from me we face your legal adviser in air-tel and we see in consumer court

thank you
good bye to worst cheating no 1 company in telecom network

Regards
vignesh

My airtel account number is [protected].

I've raised a new request for airtel broadband 45 days back and they have checked and told there is a feasibility for connection in my area. they have collected rs 1000 for the new connection, but when the technician checked, he had reported that connection is not feasible in my location and had told that my amount of rs 1000 will be refunded.

I got a cheque for this amount, but my name has been printed wrongly in it. so, i have called appalette authority for this issue a month back and i've sent them the soft copy of my aadhar card, cancelled cheque, their incorrect cheque soft copy etc. they raised a complaint # 73643612 for this issue and told me that within 1 week my issue will be resolved. i've called the appellete authority 3 times after this issue. but the issue hasn't been resolved till now. when i try to contact them now, the system says my account number is not valid. i don't know, whom to contact and get my problem resolved. please help me with this issue.

I have received company call 1 month before for reconnection of broad brand service of 450/ — plan to my name sumant dave and after excepting reconnection plan 2 week after airtel employee came to me and received id photocopy and 2 passport size photo. After completing 1 month no one come from airtel for connection and i also now dot want airtel broad brand connection kindly return my documents and any miss use of my document responsibility belongs to airtel.

Dear airtel,

On 28th sept i opt for national mnp of my vodafone number [protected] (Delhi ncr circle) to airtel assam circle. I got a message that by 15th oct my mnp will be done. But till date my airtel number is not yet activated. It shows a message that that sim card registration is failed. Please note that vodafone have already disconnected my number. I have visited airtel office so many times but every time they says the number will be activated by that day. But to my surprise the number is not yet activated.
Request you to please look into matter and resolve the issue at the earliest as my vodafone number is already deactivated.

Chand
[protected]

This is my 2nd complaint and the last one as well. I have purchased a Samsung TV 3 weeks ago and I was supposed to receive 2 month of Airtel DTH service free. I registered a complaint a week ago and spoke with Naman from Airtel and he told me it will be done within 24 hours. It has been a week since then and no response from them. In such competitive industry very poor customer service. I will contact videocon DTH as I have heard better reviews of them.

I do not get 4g network. on 7th of October i made a recharge of 1495 for unlimited 4g data pack. Since then i do not get 4g signal for all apps. no network.
I have complained repeatedly on 121 and they are giving me false assurances.
I am fed up now. Please return me my money of 1485 rupees.

Till now, they are only telling they will solve it. They are sending me complaints id always and then ignoring my problems.
My data is going wrongly. My data validy is also expiring.
Now it has been more than a month.

Airtel is cheating customers.

For last two recharge on my dth connection [protected] of Rs 710/- they have not given the bonus of 40/- as per their bonus scheme giving different untrue and lame excuses every time you ask them for the same and no one from top to bottom is cared about the customer's problem from CEO level to the front desk they seems so irresponsible and uncaring towards the customer.

Sir/ ma'am,
I had raise a broadband request and paid the amount offline ₹600 on august 23 2016. Later they told me that the broad band service was not feasible in my area for broadband connection. Now i am requesting them to refund my amount but i am unable to get any positive response. I tried to lodge complaint with customer care and still didn't get anything expect transferring my call from one executive to another. Then i submitted a refund request to www.airtelonlinerefund.com with ticket number aor9e22f2. Then i complained here on consumercomplaints.in. This worked for some time and after receiving many calls from airtel customer care and sending (Mailing) my account number and account details million times, i still i haven't got my refund and even now i don't get any proper response from anyone.
Kindly consider my request for refund.
I really am disappointed.
Regards, anand mishra
Broadband fixedline account number - [protected]
Broadband order number[protected]
Alternate contact no.- [protected]