Airtel Complaints & Reviews

Had the worst customer service experience ever. The agent and the supervisor do not realize that they are working for salary and their work is to at least “try” to help customers. Both the agent and the supervisor gave me an impression that they are working for charity so they can talk in whatever tone they like and make loud breathing sound to show they are more frustrated than me. If the two employee don’t want to support/help customers they shouldn’t even be working in such a role. I hope the management take some responsibility. To get a clear picture of what I am refereeing to please listen to the call recording from account number [protected] on 9/30/2015 12:12 AM. If you have difficulties to locate the recording please let me know I can email it to you.

Had the worst customer service experience ever. The agent and the supervisor do not realize that they are working for salary and their work is to at least “try” to help customers. Both the agent and the supervisor gave me an impression that they are working for charity so they can talk in whatever tone they like and make loud breathing sound to show they are more frustrated than me. If the two employee don’t want to support/help customers they shouldn’t even be working in such a role. I hope the management take some responsibility. To get a clear picture of what I am refereeing to please listen to the call recording from account number [protected] on 9/30/2015 12:12 AM. If you have difficulties to locate the recording please let me know I can email it to you.

Dear Airtel, COMPLAINT NO.CBNRD[protected] There is no body to take responsibility to check this complaint, its a worst behavior your side. Shame on you Airtel. One side you given the offer 2GB data at 209 Rs if I recharge this offer then I receive only 1 GB data why? I have prove with IVR voice recording so many times I give you voice recording on [protected]@in.Airtel.com but no take to responsibility. Airtel its frod company fake commitment to people its a cheap company. It's a worst feeling. Regards Kamalpreet Singh

I sent PORT message to 1900 to port my number [protected] on 2nd sept 2015. But AirTel activated some plan to my number without any information and didn't released my number to port it. It happened twice with me. Please help me to port my number .

I have got new 3G broadband and fixed line service requested and installed at my home in Pune. Airtel was very proactive in chasing me as a prospect and the moment they got hold on all valid documents required from me, it took them eternity to get the service enabled (more than 2 hrs.) The respite of having the connection finally in place was short lived for 2-3 days post which I started experiencing performance issues. The connection was completely dead after 2 days and since then I have been chasing Airtel to get it fixed...all I get to hear is that my problem is being addressed on priority and will be fixed in a day...it has been more than a week that the service is still down and being addressed on priority... I have never been connected to any supervisor whenever I was not satisfied with the agent response...my service request number is 59979980 In parallel I have also received cold calls from Airtel people who were attempting to tell me that broadband service is not active in my area (fact it was already enabled for me) and hence I should consider opting for 4G...maybe it was a hard try from them to sell me 4 G by capitalizing on my current situation...am sure there is a better way to retain and delight your existing customer and cross sell other products to them...minimal expectation is sensitivity to customer needs and prioritization of issue resolution and most of all an honest try to have the issue fixed.

Today i lost my airtel prepaid number [protected]. i immediately went to the near by airtel store and as soon as i entered the store the executive sitting over there, without even asking why i had visited the store, very rudely said that the store is closed and we cannot help you. i tried to explain her the situation.what i wanted was to know the details of my id proof i had provided at the time of purchasing that number so that i could get the number blocked, but the executive started shouting at me that the office is closed system is closed etc etc. i just want to know why these companies hire such rude customer care executives???? are we not paying bills on time?? i am really upset with the behaviour of this executive . the airtel store is located in lal bunglow, N2 road. kanpur .

I have received a sms from AO-650015 on 27/09/15 at 03:45 pm regarding offer of full talk time of rupees 85=85 accordingly I recharged my airtel sim mobile no-[protected], on 27/09/2015 at 7:59 pm I availed 10.44 paise talk time instead of 85.but I have given 71.56 paise vide transction id[protected] which validity is for1 day, but in sms it was not mentioned, How can you deduct my money, hope it will be returned imidiately.

Dear Friends, Airtel 4G customer service and customer care is pathetic. These people have no ethics and are out to cheat people of their hard earned money with such pathetic service. I took an Airtel 4G connection with number, [protected]. From the first day itself connection was pathetic. The dongle used to disconnect once in a while saying "Not Registered". I had ti bear it for few months as connection was unreliable. It may or may not connect to the network, if not, NOT REGISTERED message. Speeds were pathetic, not even close to 3G, let alone 4G. For the price i had to pay, i was getting 2G services from Airtel. Finally by Early August, date - 5th(last time i used the dongle), the dongle became completely dead and was always displaying, "Not registered" message. I called up the customer care in September first week as i was busy with my marriage in August. They registered a complaint, as i remember on September 7th or 8th, either, 6426715 or 64655005. I didn't hear back anything after that. They had closed it without even informing me. I called up the customer care again on 21st September after being fed up to disconnect the dongle connection for number, [protected]. The person who took the call said the previous ticket to fix the dongle has been closed. I asked him to disconnect the dongle number. 65020189 was the ticket number. After 3 days on 24th September, i get a call from customer care saying i need to pay the bill amount 1411 for the 4G dongle. I asked them the status of my request to disconnect and they said the previous in the service request number, 65020189, the support person had mentioned to disconnect the 4G services on my postpaid mobile number, (used for calling)rather than dongle number, [protected]. Please note i have not even availed 4g services on my phone. The previous customer support person did not even care to listen the original complaint i had. They raised a new request for disconnection of my dongle number, [protected]. Now another service request number, 65113834 was raised for disconnection and said somebody will contact me. I paid the due amount of 1411 till 25th August. Remember last time i used the dongle on August 5th. After paying the bill, i called the customer service person again who told me, They would bill me till August 25th to September 24th(The date my second request to disconnect dongle was raised). I had to argue with them to mention that it was not my fault that the customer care person mistakenly(i believe purposly) wrote the disconnection of 4g services for my postpaid mobile number than dongle when i did not even have the services availed on phone. They said they will generate a bill till Sept 24th and then waiver 3 days from it, so that the bill reflects till Sept 21st. After couple of days disconnection team called me and tried to convince me saying they will fix my issue by sending a person. I said i do not need their pathetic service anymore. when i asked her how could customer care close a request without even confirming with the cusotmer, she said thats the reality and i was supposed to call another number. I asked her if you people yourselves know that the customer care is so pathetic why should us consumers stick with Airtel with such pathetic customer service. Few days later on 27th September my Airtel postpaid mobile number, (used for calling) was suspended for no reason. I could not even call anyone. I went to their relationship center where they mentioned they had suspended the service on my request(which i didn't even do). I could not even imagine how low these services could stoop to. Today i got the bill for Airtel 4g which dates till September 25th(I was promised bill till 24th and then waivered till 21st). I called up customer care and as usual those people are clueless about anything. The person told me currently, 4g number, [protected] is suspended and disconnection date is supposed to be, October 7th and i will have to pay the bill until then. I have no idea whether this is going to ever disconnect or not and i will have to keep paying the bill over and over again. My advice to people considering any of Airtel's offerings is to stay away else bear the brunt of their pathetic service. Regards, Pradeesh

I am using *121*114# to get 2G data balance and I checked On 25th Sep, the usages were showing 496MB, But When I got the bill details and I have calculated the data usages upto 24th Sep, the usages balance is near 535MB it should be near 496 because when I check balance on 25th sep it was 496Mb.So These two should be matched.

Name - Santosh Ladkat Number - [protected] This is to bring into notice to Airtel to stop sending sms / mails / calls for the service which Airtel has not even started from the date of receiving my sim. I don't know if you people are out of your brains to keep on billing me for thing which you never provided and that too even after continuous complains. I even gave up complaining as it really was getting useless and unsolved. Infact I want to demand back my deposit amount paid of Rs. 1000 by check and Cost of Hot-spot as you guys failed to start my net service giving all type of different reasons every time I call. Bye Santosh Ladkat ([protected])

Writing this mail after total disappointment from your services and repeated escalation at your call center regarding my number [protected] . Being a part of Reliance which is one of large account for Airtel, surprise and shocked to see the services Airtel offering. • I am having server data connectivity issue for which SRs have been raised vide no . 65044846 dated 21 Sep’15, 65138626 dated 25 Sep’15 closed without giving me resolution. • SLAs seems to be a real joke with customers – 5 days … Don’t know why it need 5 days to address the issue? • Got the SMS that case is closed since Airtel has not been able to contact me. After inquiring at call center the number from which I was called – Have never received call from number told ? Seems that SR is closed with fake remarks just to close the complaint within TAT. • Do Airtel has any mechanism to inform the customer and ask to call back in case customer is not contactable and team really want to close loop the customer complaint? • Again I called today at 121 from my number [protected] at 12:03, call center agent was not having information about my previous issue as no history available. My issue was of Data and agent told me that I was having issue of voice. Funny when I asked to check the detailed agent put me on hold for about 4 minutes and disconnected the call. Requesting to please get the same checked, if required I do have call recording please let me know will share. As a customer I believe I have right to raise my issue on social media against the campaign run of 4G which seems to be just fooling around people where even basics are not even at place.

Sir

There is no coverage for AIRTEL in our area. There is a tower for BSNL near by my house (ULLANOOR FOR BSNL (Tiruvalla) kerala state) Ground Based interior Tower and last week IDEA AND RELIANCE has shared with BSNL Tower and Installed).


I like to take a connection from AIRTEL and there is no coverage. I came to know that you have tie up agreement with sharing of towers with BSNL and if you can utilize this tower for AIRTEL also then coverage for AIRTEL also we will get...

My relatives and friends from town area comming for vacation for the visit or stay in my house they are not getting coverage for Airtel

My mobile No: [protected] (Saji)

Please reply for this and to whom i want to contact.

Thanks and Regards

LAST WEEK FROM CUSTOMER CARE CENTER CALLED ME AND THEY TOLD IT WILL
BE SOLVING THIS COVERAGE... JUST REMINDER... BUT STILL PENDING

This Airtel walk - in is playing with my number as well as with my mind. They are switching on my number for 7 days and again taking off the network/incoming/outgoing calls and mentally harassing me saying come to store and re - submit the documents. They have taken my documents thrice and still doing the same. And Store Manager does not bother - Mr Abhishek Singh

Respected Sir, I am regret to inform you to share my personal experience with Airtel Services (A worldwide fame company), whereas I am associated with you about last 2-3 years vide my earlier 2 nos. sims. But at this time the latest sim handover by your Mundra office on dt. 22.09.15 is still awaiting to function till 29.09.15 11.50 AM. For further details I am also enclosing earlier mail for your ready reference. I am sorry to say & hope that if Airtel is not interested to promote their business, requested to stop misguiding the customers. Your response regarding the matter will be highly appreciated by me. Shrikant Sharma [protected]

Hello Everybody

After exercising an tremendous amount of patience and effort from my end to clear the issue - I have no other way but to write to you people.

Here is what i have experienced since February 14 / 2015

I made a call to your call centre for a change in plan on Feb 14- Doc no[protected] / feb 14. i requested to change my plan from existing Rs 1100 to Rs 575 (i guess). My request was taken and i was told that the plan has been changed. The same month i received a bill where it did not reflect change. Following month also it was not changed. I expressed my disappointment about the same.
I called the call centre three times to talk with as many supervisors. I specifically requested to speak with supervisors. All of them - each one of them told me that the issue will be escalated and sorted within 24 hours and that i would receive a call from the supervisor themselves. Till date i have not received any calls.

My data card connection was disconnected. I started getting calls from the Bill collection representatives. I need to say that each one of them is poke with - either didnt know how to communicate or they were outright rude. It was quite shocking.

I received a call from the Airtel Legal team (ph no - [protected]) I explained the situation. I was told that the legal team will revert it back to the administration. (actually nice of him)

On the 10th of the august (if i am right) - I was in an emergency situation at hospital. I received a call from[protected] telling me that a complaint has been filed at the Chamrajpet police station, claiming that it was the sub-inspector speaking to me. he referred me a case number PLC 198062/2015. I was told that i will need to get a bail from the court.
When i called Airtel / and after speaking to my lawyers I realised this was hoax call from Airtel collections department. I called the Airtel legal team and they put me onto Mr Hanumanthappa (ph no- [protected]). Mr Hanumanthappa heard me out and told me that he would call me before 4 hours. i wanted to report this call to the police station.

I called the call centre and i was transferred to the Escalation department who heard me out and all i got was - pls pay up the bill and that the issue will be closed. I remind you the problem is from your side - not mine.

I received a call from Mr Hanumanthappa team - One Mr Raghu ( ph no [protected]) - from the Relationship team. I was told that the issue will be sorted and i would receive an apology mail from the collections department the next day. This was on 10th of August / 2015. I was also told that most people with pending bills are cheats and therefore collection team uses such techniques.

I have not received any communication from any of the numbers post that. Looks like it is conveniently forgotten. Two days ago i received a call from airtel from the escalation team asking me if the issue is sorted.

Pls let me know how to sort this out. I would like to visit the Chamrajpet police station to file a complaint on the number from which i received a call claiming that it was SI of the Police Station to start with.

I look forward to hear from you. Its a pity that a company like Airtel is so inefficient and irresponsible.

My mobile number is [protected](ncr region). My mobile balance has been deducted by 73 rupees on 27 sep 2015. When i complained about it in customer care.they said that i had been in the international roaming. I have just travelled from delhi to jhansi via train on that day. I just dont understand where did i cross the international border. When i asked customer care to tell me about my locations.they denied it and suggested me to mail to airtel complaint dept... Most important, , on that day, i kept checking my balance again and again while using internet it was all there...they deducted the whole balance in one go with these unjustified reasons...leaving me without balance on my travel way, , , , Thanks...

On 28sept2015 at 7:31pm i called up on 121 customer care to know about my deduction of balance .he told me that that u subscribe a service i told him to refund i dont subscribe anything then he told me from crores of our customer why we deduct only yours balance are you saharuk khan his language is (kia tu sharuk khan hai) then i told him to unsubscribe that whateves that was then he told me (nhi krta jaa ) and started abusing even he dont told me his name. after that we both started abusing eath other after 6 to 7 mins he tranfered my call to other person toh wo admi khta ki yeh airtel ka customer care hai hi nhiiii and hanged up then after 10mins i called on 121 again to know the name of that person then they asked me to visit ther store to resolve my problem they told me that they have no information regarding this visit our store.. MY Mobile no' is [protected]

My bill has been excessively charged for my net uses rather 5han I haven't crossed the limit of the uses. The amount charged for it is Rs 1500 rather than I have used only Rs 80 200mb 2 packs ... My bill limit is only 200 and having not getting any sms about my bill charges it is exceeded to 2000... I am in a state to Change my sim operator within 48 h...

Hello to the concern people, Am a middle class person, for whom rs.100 is a big thing. i credited my airtel sim with rs.100INR at 4.30 p.m on 24.09.2015 and without any notice they debited my talktime and am left with Rs.0.05 INR at 12.30 A.M. i immediately called the airtel customer service and after many recorded voices, one of the recorded voice asked me to press a certain number, so it can connect me to a actual person.after a beep another recorded voice told me there is maintenance problem and hung up. though they attend the call, i very well know what they would have answered "sir ur mobile data package was over and u were still using your internet and that's why we debited your 100, thanks for calling airtel HAVE A NICE DAY " so if am allowed i have few questions in my mind 1. why we should waste our time, holding our phone next to our ear, waiting for the recorded voice to tell us what number we should press, so it will connect us to tech guy? 2. why the recorded voice wants advertise the brand which we already bought? why it is telling our phone number we already know? with a big pause between each number? 3.yes i used my internet pack after the validity period, but why i was not notified about that ? yes they warned us with that discard message we barley read in our busy hours and they will of course send advertisements like " want to see sunny Leon latest pic ? click the link below", " you heard sheila ke jawani, do set this has your ringtone, call 12345" in text messages 4.Am receiving at least 5 messages from airtel which will not make sense but why not that my internet pack will expire...? my last question... can i get that 100 rupees back ? if no... which network provider will send me more information about my net pack and other booster validity and not a link to sunny Leon photo-shoot? because i like to change my network provider. thank you. niranjan [protected]

Dear sir / madam, i want to inform you that i have purchased airtel dth card no[protected] and sn -stb000003bt[protected] since jun 2015 from bhadrak in orissa . I am very much surprised so far neither i have received any mobile message nor my perfect regd id even after 100 times request vendor from bhdrak . Last 4 months i am unable to watch tv . They are telling my regd id - [protected] but while checking it shows other name . There is no use of airtel thus i request you kindly resolve my matter for betterment . Thanking you name-ajaya kumar panigrahi, mob-[protected]