Airtel Complaints & Reviews

Reminder 4 - two months & counting

Dear team,

Yesterday i received the invoice for the last month as per the bill cycle. It is amazing to know that no action has been taken on the disputed amount till date. As it is still reflecting in the invoice along with lpc.

No one from airtel has contacted me till date on email or call despite me writing to you.

Heights of incompetence.

Please resolve asap.

Regards / jagman
[protected]

On mon, sep 14, 2015 at 4:16 pm, jagman wrote:

Dear team,

This is reminder 3!! No action has been taken till date.

No one from airtel has contacted me till date.

Regards / jagman
[protected]

On tue, sep 1, 2015 at 12:41 pm, jagman wrote:
Dear team,

With ref to the mail below. I'm yet to receive a resolution on my complaint.

A lady from airtel called me 2 week back, assuring to resolve the issue but till date nothing has happened.

How long will this take? I can't keep waiting endlessly.

Please advice

Regards / jagman
Vp, business [protected]@prototyze
+[protected]

On wed, jul 22, 2015 at 2:02 pm, jagman wrote:

Dear mr. Deepak mehta,

With ref to airtel landline no[protected] in the name of 'jagmandeep singh'.

This is to bring to your notice that rs 1530 / - have been wrongly billed against some premium number service (1752).

Please note, this number is installed at my parents residence (Brigadier sukhwindar singh) in noida and is primarily used only for broadband services. We have had a relationship with airtel for the almost 10 years now, and never in the past such a thing has happened. If you check our history the bill has never crossed rs 1500 per month and all payments are made timely barring a few, in case, we are travelling.

Furthermore, we have done our internal investigation, and concluded that no one i. E., me and / or any member of the family has availed this service. It is extremely shocking that the time stamped mentioned on the bill is the day when no one was available to access the phone lines.

I called 121 in the morning, thinking they will help in taking corrective measures. Unfortunately, they are the most inadequate and unhelpful bunch of customer support executives. I spoke with ms. Geeta who conveniently transferred the call to mr. Pushpendra (So - called escalation manager). Upon explaining him the entire matter, rather than being helpful mr. Pushpendra was rude and extremely non - cooperative. He was more interested in putting his point across rather than listening to me or resolving the matter. I understand, you have outsourced this service to a third party call - center but they need to be at least equipped and should have wherewithal of basic customer service etiquette's, leave alone keeping the airtel brand values or standards. Since, all calls are recorded for training & quality purpose, i suggest you listen into the call and ask your service quality team to do a dipstick. The calls time stamp is 22nd jul 2015, 10:17 (12 mins call) from my registered mobile no.

I'm extremely disappointed and sad after all these years airtel behaves so inappropriately. The point is not that i can't pay this amount but i would pay for services that have been rightly used. At no stage, i will pay against wrong billing. However, i'll pay for the monthly rent and broadband usage charges, which is the remainder amount.

I have taken the liberty to mark the consumer protection court and dot under cc in this mail.

Request you to help resolve the matter.

Looking forward to hearing from you.

Regards / jagman
Vp, business [protected]@ prototyze
+91 [protected]

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Dear Sir, Myself Gouri banerjee & i live in vidyasagar coloiny, Kolkata-700047. On 22.08.15 Airtel Company offer me to get a postpaid connection in Airtel with 299 plan - 360 mins local call, 300 sms L/N & 500 mb 4G net pack. For this connection i have to pay 300 Rs on that day for & this 300 will be deducted in next 3 months. But in 299 Plan i only get the 360 min call But no sms pack are given in my no, ichecked it from the Airtel customer care. & where the plan is with 500 mb net pack i only have 480mb in my plan. they are cheated me. After getting the bill I observed that where the bill period is 11th Aug to 10th Sept.- Rs.694.53 where my sim started on last week of August, probably 28-30th august. I was complaining again & again but no reply from their side. The number where I complain Before is - [protected] (Executive - Remo Banerjee). Please rescue me from this connection, I have the money receipt on-22.08.15. They continuously charging me till today. My last bill date is- 01.10.15. After that day i have to pay 794.53. so please give me a suggestion what should i do? I'm waiting for your response.

I port my number from idea (MPCG) to Airtel (Haryana, Gurgaon). After 2 months also i'm not able to recharge it online. Can help me? So coz eveytime i tried to recharge online it shows location MPCG. PLEASE DO HELP AND SOLVE MY PROBLEM ASAP AS LOCAL CUSTOMER CARE NOT HELPING. SUCH A BAD EXPERIENCE

Hi, First of all, I would like to express my dissatisfaction towards AIRTEL. I am a new customer for Airtel and I have taken a new prepaid connection last month (Number- [protected]). My internet package was valid till 28th Sept; however, my balance kept on deducting. I recharged my account for Rs 500 today and in just an hour, my balance went to Rs 321. To this, I called the customer care department on 20-Sept-2015 and had a word with Ritika (executive) who was very very rude and without my permission she transferred the call to Sandeep (Senior as per him from Chandigarh office). I explained entire detail to him once again but in vain. He did not understand what I want to explain (though I spoke in Hindi) and I asked him to transfer the call to his manager, He clearly said he cannot transfer the call to manager and gave me this email ID. CONCERN: I did not get any message when my Internet pack was about to expire, I did not even get any message when money kept on deducting. Top of that, a brand like Airtel hiring such useless people who are not even properly trained and they give silly excuses, they are rude. I ANYHOW WANT THIS TO BE SORTED. I HAVE BEEN A CUSTOMER WITH VODAFONE FOR LAST 8 YEARS AND EXTREMELY HAPPY WITH THEM. THOUGHT OF GIVING A TRY WITH AIRTEL BUT USELESS. WOULD NOT SUGGEST AIRTEL TO ANYONE. I would also try to highlight this to everyone possible. People should not only be aware about airtel just launching 4G, they should also know how unprofessional and incompetent they are. Top of that, they deduct amount from account with any notification or usage. Regards, Shyama Nair +91-[protected] +91-[protected]

My Number is [protected] from Airtel Maharashtra and Goa. I made a recharge of 3G on 14th September 2015. My 3G Service is not activated since I ported my number to Airtel. I have called customer care 30 to 40 times. They have no answer. My complaints got closed automatically without any solution. I have called to Nodal Officer. They are unable to respond properly. I have called Appellate Authority. They are not having control on their technical team.Always they demand one week time and so on.Still I am unable to use 3G service. I request all of you if you are reading this message be aware of these problems.

I had a number [protected] and it is disabled now with an excess amount of 195 rs. For the refund, I have visited airtel gallery and they told me that they would do NEFT as my address is changed now. So I submitted cancelled cheque 2 times to airtel gallery. first at Naupada gallery and second at Powai gallery. And it was raised in the month of may. details for my SR: 1. SR number:63092464 2. ARC name and address. Airtel gallery shop no 54, 55 galleria, hiranandani gardens, powai Mumbai 4000076 3. Executive name and number. Soyal and +[protected] From that time, it's around 5 month, and airtel couldn't process my request . for this I have visited airtel gallery 4 times which itself gave me a mental pain plus wastage of around 400 rs. Now my request went for an escalation to airtel gallery powai manager(I dont know his name). He is not at all educated as he doesn't know how to behave with customer. He called me with these statement. 1.why are you creating so much noise for just 195 rs. 2.If you really want these money back, then I'll give this from my pocket. His number is: [protected] he was saying that he is the manager of Airtel gallery shop no 54, 55 galleria, hiranandani gardens, powai I'm mentally harassed by his words, is he rich enough to pay me?????? Is AIRTEL rich enough to pay for all the harassment and stress???

Dear airtel customer care India This is to regard you that the subscriber wellness celebrity mall, which is renewing automatically.so please unsubscribe it and deactivate permanently. My no. [protected]. Thank you if you doit early Vinod .s

Last night i have 11 mb data in my phone ... And i have recharged of rupees 90 and balnce cut by you... I called ur customer care and he said my 90 rupees has been deducted because i used much net but at tht same time i checkrd my net data is showing 11 mb ... Now i want to knw the reason y u deduct my 90 rupees or mere pass deciding bhi he jo baat hui he

National Portability i.e MNP given and taken back after number working properly for 45 days. Changed SIM thrice and still not activated. It has been more than 10 days. The case is of Airtel Kolkata. Nodal Office team does not reply. Store Manager of Airtel Walk-in store Gariahat Mr. Abhishek Singh does not reply to mails. Went to store several times and they say they are helpless as Network Engineer is not responding. What is this? Does it take so much time to activate an already existing number.

I am the airtel customer since 14 years. i have been using this network as postpaid since 2012 and facing problem with excess billing. most of the time i switch off mobile data and use my office as well residence wifi. but still i cant understand i will get message saying that u have reached maximum limit of 3g (1gb), which is ridiculous. my plan is 399/- where as i got bill last month i.e august 2015 is rs 1625/- please solve my problem

My airtel no. [protected].my name is deepak gupta. i live in sirsa (haryana).airtel give me scheme of 3g data 1gb for 30 days.i done this recharge on 18/09/2015 and for amount Rs 123.but i can use 2g data only.but i cannot use this 3g data because there are no 3g network here.there are no 3g airtel tower in sirsa district. so, why airtel company give me 3g recharge. kindly take immediate action . Thanks

Hi,
I'm want to tell you that Airtel customer service representative have cheated me and they are not solving my problem. First they gave me wrong information regarding recharge of Rs 297 and then after that day they are giving false promises that they have never completed.
I have two airtel number on my name first one is [protected] and second one is [protected]; my second number is in roaming.
I contacted their customer service representative from my mobile number [protected] on 4th of Sept at 5 :10 am regarding recharge of Rs 297. I had query that whether this recharge of 297 works in roaming or not at that time I have told that Its works but first I have to recharge my number with Rs 11 most importantly customer service representative confirmed it thrice . As customer service representative has told me I did recharge of Rs 297 on same day but when I tried to recharge with Rs 11, I was not able to do that and my transaction was getting failed again and again when I called customer service representative in the afternoon at that time they told me that no it do not work in roaming. When I said but one of customer service representative told me in the morning that it works with recharge of Rs 11 so I got reply that they will call me after 4 hour because first they want to listen that conversation I said okay no problem you can. And after that afternoon every day I'm calling them but every time I'm getting same response sorry sir sorry for inconvenience and I'll call you after few hours but no body ever called me back. One of customer service representative gave me mobile number of area manager (Prema Pai ) I tried contacting him/her but could not reached.
Since I had received wrong information from customer service representative and It was not my fault so I had demand that either make that plan work in roaming for this month or return my money to my bank by canceling my transaction or transfer that benefits to my first number which is in Mumbai or Return that 297 in to my main balance but in my first number which is [protected].
I just had asked them and it was my demand because they had made mistake and it was my right to ask whatever convenience was for me but they could have called me back and could have given their own suggestion but no body ever called me back always I had to call them and explain everyday that this happen with me because your customer service representative gave me wrong information and same story will continue every day that is sorry sir sorry for inconvenience and I'll call you after 4 or 6 or 8 or 24 hour.
Now I'm deeply hurt and feels tortured.
First they made mistake instead of correcting that mistake they are giving false promises that never gonna work.
Even I went to airtel gallery but they also refuse to listen to me by saying that this problem will be handle by customer service representative only because they only have audio tape or recording of that conversation.

Thanking You

Hi Sir/Ma'am I Pragati Kumar customer of airtel prepaid services, airtel mobile No - [protected] (MNP). I have submitted my document more than three times but till now mobile services barred from last two month. Please Resolve my problem. This number is linked from my official data. Please Help Me. thank you with humble request

Dear sir / ma'am,
My complaint is regarding for cheatness on mobile recharges by bharti airtel ( up - west) mobile company.
I am recharge my sim in 17 / 09 / 2015 at 11:50 am the customer care person says that the recharge is no done at my sim card. I have all proof of recharge done on my sim card.
Plz see my complaint and do suaitable action against telecom sector in india.

I am using Airtel Sim for last two years no, [protected] which was converted from BSNL and necessary documents were produced and enquiry was done from Airtel company before activation. However, during first week of Septeember, 2015, recharge was made for Rs, 200/- and was successful against Airtel no. [protected]. But during 2nd week the SIM became inactive and shows "REGISTRATION FAILED". On enquiry from Airtel Point in our locality i.e. Naihati-743165, it is learnt that New registration can be made by paying Rs.150/- and the same number can be possessed but the balance amount cannot be refunded.But it was not clear to me why Airtel company could not not intimated me before de-activation/"REGISTRATION FAILED. So I called up the customer care of Airtel yesterday and requested to do the needful i.e.to activate my registration in the same no. [protected] and return my balance. But from the customer care apologized for the inconvenience and informed me that they can do nothing in this regard not even to return my balance amount. It seems that they are not willing to esquire about this case or willingly doing this i.e. harassing an old customer. Even I have mailed to Airtel [protected]@in.airtel.com on 17.09.2015 but only received computer generated auto response. So i want to intimate Airtel customer whose registration have failed recently like me to approach Airtel Customer Care and raise voice for such unethical activity of AIRTEL COMPANY.

I got a Airtel 4G modem in the month of January 26 th 2015 i was told by the sales person that initially it will be a 999 pm plan and I was told I need to only pay 999 exactly but their bill was very high and next month onwards 230pm i was told wen that was not true i called the customer care of airtel and they said no such plans for now. They disconnected the service still wer sendin me bills after bills. It is a clear case of cheat. I cannot pay for the services i never used. Please help me in the fight for justice I got the device only for 2900 rs that was only useless and now a hefty amount for permonth. They also told I Change postpaid to prepaid anytime but it was a lie too. I never get postpaid that sales guy who came to house the very moment I enquired abt the connection din give prepaid he literally forced me to gat postpaid and convert later and trapped me in their airtel cheating business.

I am getting unwanted call from this unknown No.[protected]. I want to block this no. My service provider is Airtel

We started using Aritel 4G LTE since its inception at Kolkata. Recently we changed our sim to platinum 4G sim selling near by our home - Jyangra Ghosh Para, near Arati cinema hall, Bagui hati - Kol 700059. Surajit is the sales person. He assured me of improved bandwidth and satisfactory connectivity with this new 4G sim. However from the first day of its usage, we are getting undesired low bandwidth - around 100KBps, and i even showed him the same with screenshot and with my laptop. They did not help us at all. We surprised whether we are using 4G or 2G!!! Now I am drawing your immediate attention to solve this issue as we need faster internet speed to do most of our communication activities such as skype etc. Our new mobile no is [protected] Contact me through this email id - mousom.[protected]@gmail.com