Airtel Complaints & Reviews

Hi, We have recently subscribed for Airtel Digital TV, with the package consisting of 25 HD channels and other standard channels, but we aren't getting the service as mentioned in Airtel website. Only 2-3 HD channels are working and other channels are also having low performance. Even after registering complaint Airtel isn't solving this. Kindly help

Dear Airtel,

In last 2 months, I have visited Airtel centre in Chembur, Mumbai 'n' number of times and I had once escalated my issue to higher govt. authorities and copied CEO of Airtel and thats when the issues was resolved. I seriously want to understand what is the quality standards you follow? have you ever checked how your staff is working at the customer care centre? Have you ever looked at the feedback given by the customers in the feedback book? I doubt it. There are so many complaints against the staff of Chembur Airtel Centre but I don't see anything happening from the company to improve the quality. In the era of Information and technology, where things are getting resolved online and remotely but for any airtel related service we always have to visit your store. WHY ALWAYS?????? I am traveling most of the time but to get update on my request or application, I have to drive to your place just to get update on my request.. WHY???? Why can't your people give us update on our application? Why can't your people behave properly and provide required information? Why for every service request we have to go through this painful process?

On 6th of Aug, I applied for prepaid to postpaid and always paid Rs 300 charges, even after a week there was no update from Airtel, then as usual when I was back to the town I visited the store on 16 Aug then they told me that as I recently ported my number from AP to Mumbai, there are some issues but mostly it will get resolved and they will get back to me on 17th but till now there is no response from you. It is very frustrating to write such mail all the time. For God sake improve your quality and train your people on store to provide proper information and behave properly.

Please treat this email as formal complaint for the Relationship Number - [protected] vide Bill #[protected]. This is the second occurrence of a inflated bill in last three months. I have a postpaid plan with 1000 MB quota of 3G per month, and according to the bill I consumed 1300 MB of data. Due to the excess usage of 300 MB of data I have received 4X times the normal bill. I am not denying that I have not consumed the excess amount of data but the problem is that I didn't received even one alert SMS or an email from airtel regarding the crossing of the limit. If airtel can send tens of promotional SMS's per day, why was it not able to send one alert SMS to its loyal customer. I understand that there is a stiff competition among telecom companies with low profit margin, but I don't expect Airtel to resort to these unethical practises. This is the second time the bill is inflated and this time I am not going sit mute for this day light robbery. Please do the needful.

Dear sir This is Vijay .I recharged my airtel mobile by 60 Rs only . Out of which Rs 49 deducted from the account without any information for vedio stores which i did not subscribed. I spoke with the customer care executive for this deduction . he did not given any positive response and said that I requested for this service on 2nd August of this month. This is very wrong .

Hi, I am Stephen Samuel from chennai, I used Aircel I change to airtel because of network after I switched to airtel I have signal issues I can't get proper signal in my area I compliant to coustoner care but no use. It's showing no signal if some one call me it's going to not reachable or switch off ...

Rspctd Sir/mam, I been found my call barring was off and been to ARC for assistance and I got my number ON and when I had been to ROAMING networks the same problem occured and I couldnt use my cell and all important calls which I missed my oppurunity ;(, my barring is still kept off in roaming network. Its very difficult to call ccare n explain them, just they tell ok and no respond they do nothing they have no knowledge.i am doing MNP so no issues of mine but Please take appropriate actions. So customers should not have problem. Thank you. M- [protected](for verification).

Really a bad service of airtel...m not satisfied with your billing status...according to ur unbilled my bill woluld be around 330 but airtel have generated 480...its not our fault that your upgradation is not gping on time...we managed our services accordingvto our unbilled details...u r looting the customers...no good response from ur customer care...i vl definitelt go to consumser id for this...u all have made a joke out of all this...

Hello, I am Mohammad Zuhaib fron Ghaziabad(ncr), i used an airtel number [protected] since more than 7 years and i submit my voter i.d card and photo for i.d proof. now i am in mumbai from 6 month and i lost my moblie there. i submit a FIR in MHB police station borivali Mumbai. i was send my brother to airtel outlet in Ghaziabad for issue new sim but your executive says its number not register with Mohammad zuhaib, its registerd with mahender how its possible sir, i submit my i.d and photo and in past i issue new sim when im lost in past i submit all documents with myself. your executive says if you want this number than postpaid will be issue for your name. i have registerd everything with this number my bank account, my fb account, my mail i.d, my passport detail, my train pass, my bus pass, and everything. Please Help me and issue [protected] for my name and id..if registerd name is wrong its not my fault its your mistake. My proof detail proof- voter I.d card card no- FVX8827602 name Mohammad zuhaib father name Muqeem Ahmad address E-394, Sector-23 Sanjay Nagar Rajnagar Ghazabad Thank You M.Zuhaib [protected] [protected]

I received a message that Recharge your mob. no. [protected] with RS 296 unlimited 2G internet valid 28 days. Then i recharge with RS296 validity till 30 August 2015. But now i cannot browsing due to my DATA balance is 00 MB.Then i call to airtel they said me that you have 00MB data balance. Thus i cheated by Airtel offer.

I had taken airtel postpaid connection, as I was not satisfied with the service, I requested to close the postpaid connection but even though every month they are sending the bills. this is ridiculous. this is very annoying. I am not using the number but I am getting bills. please close the postpaid connection.

I have ported to airtel with [protected] no for better service. But it was a very bad experience. From last 15 days when i call to any number i have to listen a 30 sec offer which says that get 1 gb 3g for 28 dyas in 169 rs. I requested to stop that to customer care but they told me that this is a offer and i recharged with 169 but i got only 200mb. Still i have to listen this offer before any call. I called to customer care but they told me that this is not for you and they are not able to stop this also. Very pathetic. For example i have to make 20 calls a day then i have to listen 30*20 means 6 minutes to that offer and customer care told me that it is not for u???????????????? what is rubbish with airtel. Airtel first give me 1 gb data balance and stop that announcement thing. Stop try to fool people.

I had a subscription of free music download and streaming . And then i was unable to download any song. i rated the app in google play, they replied after 23 hrs Meanwhile I opted for Wynk plus subscription, still the problem persists. I had mailed to [protected]@wynk.in with the attachments. I have also spoke to Customer executives of Airtel. Moreover they say they will connect to the supervisor and they hang the call. i mean what is this? They just don't respond and i have wasted my one week. Now when i had last conversation with their executives, they were unable to solve the issue. I asked for money back. That also they cannot provide.

I have submitted 3 screenshots. I have also the screenshots of phone call with customer service, google play app reply. i have also complained i airtel website. but i havent been allocated any SR.

I had got a new airtel 4g dongle on 16th of august and it was activated on 18th. I got a 4g postpaid plan of 999 rs which tells i am supposed to get 4g speed till usage of 10 gb and from thereon till end of the month i will get 2g speed. i just used for 2 days and did not watch lot of videos, just surfing Facebook, Gmail and some education stuffs and i got message that my 100% usage is complete . But then when i tried to browse websites, i coudn't and i was taken to airtel129 store site(http://one.airtel.in/as/otp/details.html?rd=http%3A%2F%2Fone.airtel.in%2Fup...⇄ asked me to enter my dongle number and then there was a confirm button so i entered my number and then tried to click on confirm button which was not responding at all.i tried contacting customer care but those people told me that 2g speed is given but it wasnt enough for loading website. I tried inserting that sim to my mobile and then when i went to airtel 129 store website it responded there and i was able to use for 1 day . Then they got to know about that and again stopped me from using it. They are trying to cheat the customers. please take action against airtel 4g asap.
Thankyou
Vignesh

After upgradation from 3g to 4g.my mobile no [protected] is barred.??? Airtel customer support at level 1/2/3 are unable to resolve it... Its been 12 years with this no.and now 4g made my life miserable.. No incoming/outgoing/no data/no sms plans are working after i moved onto 4g. I have travelled with this no.on 70% of earth water and 60% of land of the world.

My airtel no.[protected] is inopwrative from past 10 days as i upgraded it to 4g. Already complaint till level 1/level2/lwvel 3. Its a pathetic 4g thing.as well as customer support of above said company. Holding this no from last 12 years.

I have taken Airtel 4G dongle 3 months back and till last month it was working fine. I was very happy with the speed. But this my dongle speed reduced to some KBpS.

Now the story begins ...

Dongle # [protected].
1. Called customer care people regarding the issue. They created a ticket #63597422 and told me it will be resolved in 3-4 Working Days. Meanwhile they send one person to my home to check the issue. All went fine till now. Suddenly I can see my ticket was closed with a comment "Coverage Issue".

2. Called customer care 2nd time. They have created another ticket (They are very efficient creating tickets :)) #63746489. After 2 days they called and informed me that the issue is resolved now. I was very happy and they closed the ticket. LOL. Nothing happened when I checked my dongle. same poor speed approx. 100 KBpS

3. Called customer care 3rd time. Again a new ticket has been gifted to me #63828822 . I told you they are very efficient creating tickets :). Till now ticket status is reopen. Now they close and reopen same ticket.

4. Got frustrated with CC people and their arrogant attitude. Looks like they are doing favor to me. So sent email to '[protected]@in.airtel.com ', explaining all the history and nice story along with screen shots. Got a quick reply that I have sufficient internet balance and all is working fine.

5. It is just a copy message from their regular template. So send an email to Nodal Officer, Karnataka 'nodalofficer.[protected]@in.airtel.com'. Again explaining the story. Got a copied reply from Nodal officer that it is a "Coverage Issue."

I also tested my dongle in nearest Airtel 4G store to check coverage issue if any. My dongle was giving same poor performance in their office also. Changed the SIM as they suggested, may be some issue in SIM. But no luck.

Last 3 weeks I am doing all the nonsense job and was expecting a service from them. But this AIRTEL people are really good for nothing.

Please think twice before you take Airtel's service.

Thanks,
Sanjoy

Hello Sir/Madam My [protected] I Swap My Old sim and submit my documents at Dealer Almost 10days Ago but Today 21/08/2015 My Incoming & Outgoing Call Barred By Airtel And When i Asked customer care About this Issue they Are totally wrost and couldn't help me and say me to again submit my documents .who the hell is that? How many times i submit docume ts for one sim my alternet contect number is [protected] And [protected] Resume my services as soon as possible thankx

Me apna airtel digital TV ka use nahi Kar raha tha kuchh month se to company se call aaya k recharge nahi karenge to I'd band ho jayegi unhone jaankari di k 160 ka rec.kara k a/c sustain karane se I'd band nahi hogi aur balance bhi kam nahi hoga a/c sustain ho jayega Ab balance bhi kaat liya aur aisi kisi service ka mana kar rahe h

Sir,

I thomas ezekiel samuel, resident of nagpur, would like to inform you, that my airtel prepaid sim (Both) is lost, number [protected], and [protected] and kindly request you to block both these sims (Airtel prepaid) immideatly - as early as possible. I am posted in mouda - nagpur

I am a dy supdt in ntpc mouda. Ramtek road. Nagpur.

Kindly treat this as urgent. , and inform me accordingly. Add me up in gmail as [protected]@gmail.com or on my landline no[protected]

Regards

Thomas ezekiel samuel
B - 63 ntpc township
Ramtek road
Mouda
Distt - - nagpur pin - 441104

Sir I am Praveen my numbers are [protected], [protected], [protected].due to my financial problems I am not able to pay Mobil bills total due 4500 for three numbers .they stopped services.two days back I went airtel store to pay the bill but they said I have to pay 15000 extra for three numbers to reactivate as they are fancy numbers to Airtel .they catagarised their numbers as fancy, premium etc. They are literally blackmailing the postpaid owners who got deactivated want to reactivate the number.because we need that number n they have it.is it legal to auction n catagarise the numbers n do sales the numbers.does trai given permission to do so.help me sir