Airtel Complaints & Reviews

Dear Sir,
I have an Airtel connection, No. [protected], relationship no. [protected]. used in Airtel router from 27.07.15 when we on the router it could not connected with this router. last 03.08.15 I have went to airtel care near M.G.Road metro station(Kolkata)they have lodge a complaint, complaint no 63715276.dated:03.08.15.and told me that service engineer will go to my address and solve the problem. but till now no body came to my flat for solve like this problem.
Today when i again went to the airtel care near M.G.Road metro station(Kolkata) repeatedly told me they have again forward this complaint .Asper care for solving this problem I have to change my bill plan.
So, I don't want new bill plan and I want to surrender my airtel connection.

Thanks & Regards,

Shyam Khemka

My airtel network is totally down from sunday[protected] morning, when I called for the customer care they have mentioned me that the sim card number was mis-entered as my proposal from prepaid to postpaid migration is in process. As I need my number for banking purposes. I don't have any Airtel Retail Centre near my place as I need to travel long. The customer representative who assisted me asked to visit the nearest ARC as this is the only option for me. The only question is why should go and resolve my problem with Airtel Relationship Centre when I did all my process through online services. Really I did not expect this kind of reluctant reply from the airtel customer service. The representative name is jagadeesh. Please note this is the issue from the airtel end when they try to migrate my prepaid to postpaid proposal they wrongly entered my sim number detail. Please note the proof details which I sent through mail and the email id - Airtel Myplan

We had filed a request - online - for the disconnection of our fixed mobile phone no. [protected] on[protected], and had submitted scanned copies of the documents required by Airtel. We paid a bill on 22-6-15 for Rs. 360. We received a bill for the period 2- June to 1 st July 2015 for which we contacted Airtel at kalkaji, New Delhi and informed them that the request for disconnection has been filed. We have received yet another bill now for the period 2nd July to 1st Aug 2015 along with arrears. I can see that Airtel has made it a practice to keep piling up bills even after disconnection and finally handover the "case" to a lawyer who threatens the party to extract money. Through this forum I wish to bring it to the notice of Airtel that our request for disconnection has been filed and we will not be submitting to any kind of blackmail. A K Bhatia SANTONI ELECTRIC CO. P. LTD. B-276, C R Park, New Delhi-110019 M) - [protected]

Airtel 3G internet is not working during the evening periods, where i ought to be, I am not satisfied with the service. Same as in my mobile and as well as with the wifi connection(Airtel). When I switch on the internet service, it takes more than 30 minutes and that too, the connection is not stable after 30 minutes.

I had a number with airtel from last 2-3 years but few days back they just disconnected my number due to non-usage. I called them to re-activate the number and i went to the nearest store as well even i am ready to pay for that number also but they are denying to help me. A representative of airtel told me that this number was disconnected on 29th of july and when i called again in artel they said that this number is already issued to anyone else. I am calling them from last 3-4 days regarding the same and everyone is giving me different-2 excuses. I want to reactivate that number as that number is attached to my several accounts.

Respected Sir,
I did online recharge of Rs.91 for my mobile no.[protected] from my airtel app on 27th July, 2015 through my SBI credit card. The payment was succesful to them but my recharge eventually failed. I made the company aware by loadging complaint no. BAL|Ref18664993| and they intimated me that they will refund me the said money within 10 days (i.e., by 6th August, 2015). But till now i have not received my said amount back.
Kindly help me

Regards,
Mandeep Singh Walia

Signal are blocked and I m unable to make and receive a call . This no. [protected] of airtel is unable to make or receive calls so please help me .. and render me a good service.. on the time of selling sim card you people make such a big-big promises and are unable to fulfil the basic requirements . This shows how much irresponsible you are towards your subject...

Before 25 days i ported my number [protected] to airtel. After activation of sim its incoming SMS service is not working. I raised many complaints against the issue to customer care, nodal officer, appellete officer and airtel store. They did help me and i am still facing these problems.

Hi, I am facing problem with my mobile network ( with Airtel ), It has been more than 15 days that I have reported the problem but the response is almost nothing. I have contacted them via various medium but still they couldn't fix the problem. My problem is with drop calls, Low signals, and Always not ready to make a call. These problem are being occurred since last days but only at my home address. Could you please help me in this . Regards, Mohd Nouman [protected]

Airtel: One of the worst and fake service providers … cheating on existing customers.. not sure how they will treat their new customers… Me and my husband shifted to UK with an Airtel Number having international roaming activated on it. We were told that to continue the services, you need to have either an Outgoing Call or at least an SMS, to continue this Airtel Number. In case, there is no outgoing call/sms for continuous 3 months, the number will be disconnected. There was a monthly fee associated with this international roaming service too. I checked my phone yesterday and there was no network in it. I tried every method to make it select the network (Automatic or Manual), but it was not selecting the network at all. I recharged it with Rs 200 to make it working as suggested by customer care, but that also didn’t work. Then I sent an email to the customer care who in reply told me that the number is been allotted to someone else last month... WTF… how is this possible…. I couldn’t believe them as I sent an SMS through that number on 19th May 2015. But Airtel simply allocated the number to someone else even before the completion of 3 months. 3 months from 19th May should be 18th Aug but the number was allocated to someone else on 20th July only. This is really unfortunate that being the number 1 subscriber in India, you are still cheating people. All my One Time Passwords were related to that number and I was receiving them till last month. What will i do now? They are saying that they can’t help and you need to come to India to submit the documents and you will be given a new number. I am helpless now… what to do… I can’t do any transaction online… I have been cheated and given this kind of treatment without any fault…. I will certainly take this matter up.. and won’t let Airtel cheat on customers further like that…

As per Airtel refund on money of failed transaction should be credited within 11 days. My son M.Harsh made 2 internet transaction of Rs. 995 for his mobile number [protected] . the transaction are 939543 and 940171. both trasactions failed and airtel has still not credited the money to my account even after 40 days.The matter has been escalated to nodal officer and appelate level. in spite of their assurance and promises the money has still not been credited to my account.

Call divert not working for my chennai airtel mobile. I tried to call customer care, they are not taking complaint regarding this. Your customer care is unskilled enough to handle customer complaints. WHen I register call divert on mobile using **21* mobile no#, it is successful, but when I call my airtel, IVRS says "Number you are trying to call does not exist".But when I deactivate my call divert service, I start receiving calls on my airtel number. Take this as my complaint and please resolve this issue

From: Sidharth Saraff 11/1 Sunny Park Kolkata 700019 Phone[protected] To: Mr Gopal Vittal, Managing Director and CEO (India & South Asia) Mr Rajendra Chopra, Co. Secty & Compliance Officer Mr Srinivasan Gopalan, Director Consumer Business Mr Raghunath Mandava, Director Consumer Experience Mr Ajai Puri, Director Market Operations The Ombudsperson Bharti Airtel Ltd. Regd. & Corporate Office: Bharti Crescent, 1 Nelson Mandela Road Vasant Kunj, Phase II New Delhi 110 070 May 31, 2015 Dear Sirs Sub: Serious Service Deficiency & Selling of Telcom Product under False Representation and Assurances by BHARTI AIRTEL LTD. 4G LTE phone no. [protected] Your Chairman states that Bharti Airtel Ltd. has always practiced and maintained certain core values of ethical behaviour and appropriate conduct, that it lives by strong values of respect for customers, builds and maintains the group’s values and reputation by adhering to the code in letter and spirit; that its principles remain constant and that there is no room for improper conduct or unethical behavior; it has a strong commitment to live by principles. Your guidelines in dealing with Customers state that you are committed to providing high and consistent levels of service to customers, that you subscribe to the philosophy that the customer is the reason you exist, that you treat customers with utmost respect and courtesy; you encourage responsiveness, you wish to represent fair and correct information, you do not exaggerate the quality, features and availability of a product or service; you even go as far as to say that you endeavour to understand the issue from the customer’s perspective and try to provide solutions and would never provide misleading or false assurances or information at any time. So you say (but not practice, not always). Almost each and every assurance and commitment of yours goes for a toss. Please read on: I had applied for an Airtel 4G broadband internet connection on from 11/1 Sunny Park, Kolkata 700019, Police Station Ballygunge on 14.01.2013. You insisted that I must pay INR 4800 to be approved for the connection i.e. you made it mandatory that I need to pay the sum to purchase a 4G wifi router from Airtel only. I was advised in clear terms that the 4G service at 11/1 Sunny Park would be perfect and Airtel would offer lightning-fast speeds of communication. I paid vide cheque no. 000524 drawn on Kotak Mahindra Bank and dated 14/1/13. You provided the 4G router with IMIE [protected], SIM[protected]. As I was in urgent need for a fast connection, I did as you advised, in good faith. However, you/Airtel failed to provide me with a 4G connection at Sunny Park. In this connection, you may refer to my innumerable complaints, made since 2013, both verbal as well as in writing. The complaints of not being provided any 4G service at 11/1 Sunny Park have continued until recently. Upon Airtel not being able to find a solution nor being able to provide a working 4G connection, I have asked you – more than once – that the wifi router be taken back by you and full refund be made to me as it was not working as promised by you. You have refused to do so even though you are guilty of forcing a sale of a telcom product stating that the connection would be provided only if I purchased the router only from Airtel. After sale, you are unable to provide me any 4G connectivity. In fact, I am given to understand that – without my consent, approval, even knowledge, you have tampered with the router and/or connection and converted the original plan from 4G to 3G/4G!!! Therefore, by this letter, sent under registered post, I make my final demand of being compensated for the losses incurred by me owing to an inexcusable service deficiency of non-performance despite promises. I demand refund of: INR 4800 together with interest from date of purchase, until paid being cost of a product which has not worked at 11/1 Sunny Park, Kolkata 700019, Police Station Ballygunge; Entire rental for the entire period charged by you together with interest from date of invoicing, until paid being rental charged for no-usage at 11/1 Sunny Park, Kolkata 700019, Police Station Ballygunge; I demand that the aforesaid sums be paid to me within 21 days from date of this notice, failing which I shall have no other recourse but to petition Honourable Courts for justice. I also shall be claiming, in due course, compensation for mental harassment, extreme mental harassment, and agony, and other losses caused by your non-working product and Airtel’s failure to offer promised service at all at 11/1 Sunny Park, Kolkata 700019 Police Station Ballygunge. Your response within 7 days from date of letter is requested. In any event, I reserve my rights to proceed with legal action within 21 days of this letter. Yours truly, Sidharth Saraff c.c. [protected]@trai.gov.in; http://www.nationalconsumerhelpline.in/ComplaintFile.aspx; c.c. [protected]@bharti.in; c.c. appellate.[protected]@in.airtel.com; c.c. Nodal Officer, Bharti Airtel Ltd., Infinity Bldg., Salt Lake Electronics Complex, Kolkata 700091 c.c. Bharti Airtel Ltd., Unitech World Cyber Park, Sector-39, Tower A, 4th Floor, Gurgaon 122001 c.c. Regional Office, Bharti Airtel Ltd., 6-Hungerford Street, Regency Bldg., Kolkata 700017 Board Members, you say, only say: “The board members possess requisite skills, experience and expertise required to take decisions, which are in the best interest of the company.” Mr. Sunil Bharti Mittal Mr. Shishir Priyadarshi Mr. Bernardus Verwaayen Ms. Chua Sock Koong Mr. Craig Ehrlich Mr. Dinesh Kumar Mittal Mr. Manish Kejriwal Ms. Obiageli Oby Ezekwesili Mr. Rajan Bharti Mittal Sheikh Faisal Thani Al-Thani Ms. Tan Yong Choo Mr. V. K. Viswanathan Mr. Gopal Vittal I am sure the Board does. BUT…does the Board do the right thing insofar as its customer is concerned?? Is it fair that you should compel a non-suspecting customer to buy a wifi router (sold by you) and then find that there is no 4G service accessible from the place for which you provided the connection?? Is this your sense of fair-play and integrity??

Hello.its my request to return my money. By mistake I hv recharged postpaid no. Recharge site:;recharge it now.com Through Indian overseas bank debit card. order idAIM[protected]transaction id[protected]subscriber id recharged[protected]operatorAIRTELcircleMP & Chattisgarhpurchased value (mrp)298date & time[protected]:27:

Dear Sir, I have Rs.102.00 balance in my number [protected] i.e. Odisha circle Airtel number on last week i have recharged.But airtel making fraud now i have Rs.2.74 in my main balance.When i called to airtel customer care servoce about my money deduction the customer care senior executive told me that i had activated a wap service on internet i.e. Top online doctor service on april 2015 and when my balance will more than 50 rupees on july month 2 times they have deducted Rs.49 i.e. on 24 july 2015 & 31 july 2015 Now my main balance is Rs.2.74 also i have never activated any services.They are making fraud.This is totally disgusting. I can't tolerated any more.I want my Rs.100 rupees back.Please consider my issue.So many times i have facing this same.Previously also they have activated service from there side & when i had complained only they have stopped the service but my money was deducted. This is cheating. I want justice by refund of my money otherwise i will go further to take severe action on this brand.We are recharging money with our earned money & these peoples are deducting it on their choice. This is totally not fair.I want quick action from you.

I have requested for the transfer of my existing vodafone number to airtel network. Filled up the form by myself in my HSBC office (Bangalore) and also requested for the new number with the bill plan of 199/- that is also filled by the executive. However, when the activation process began it happened for the alternate number which provided in the form for porting and that is not the only mistake also they have changed the plan from 199 to 399 for new connection. I do not understand, how come one can do such mistake if customer has filled the form with all the details and also selected the plan in the form. Need an explanation on this otherwise will escalate to our HR department to restricted th permission of airtel.

Dear service team, Hi, this is Mr.Masthanali swaraj from mumbai (Thane)having airtel prepaid connection no.[protected] this is my personal prepaid number and [protected] this is my company Sim company name Flowmore limited lost my mobile yesterday night, hence, I want to request the Airtel team to please BLOCK this Sim card Please guide me through the process of issuing a duplicate prepaid SIM card (if possible, with the balance amount from my previous SIM). I expect a quick solution to my problem with further knowledge of the procedure. Thanks, Masthanali swaraj Kausa mumbra thane mumbra mumbai 400613

Hello, I was using airtel SIM prepaid card(from hyderabad) since 7 years. I moved USA 6 months back and had the sim working with some balance in it. I tried recharging the SIM with further balance but everytime, the amount used to get debited from my bank account but it never recharged my SIM with any amount, hence i could never successfully recharge it while in roaming. And now all my bank accounts rely on the same mobile number which got deactivated. Updating the number in bank accounts from USA is again a lengthy process, which means till then i cant make any online transactions. Unfortunately, cant send rakhi to my brother this month on time, as the bank account doesnt have updated number. Tried calling customer care to explain how important it is for me to get back or retain the same mobile number but they arent helping anyways. Please suggest as i am stuck up with many pending transactions.

Pratik here and my no. [protected]...i was request on airtel cust. care that plz deactivate my 100 rs plan on 7 august 2015 and ur executive vikram said i deactivate ur plan but when i call again another executive said ur plan still active and 100 rs generate in ur next bill...What the hell is this...I want that u take action for this...Thank U..

Airtel has one of the worst customer care services. Its pathetic. especially the executives at the Airtel gallery in Kalyan West. They ridicule and abuse the customers. Its disgusting that Airtel being such a big corporate has such poor customer service. I was a postpaid customer but I switched to prepaid for one of my mobile number. The procedure was time consuming and despite providing all the documents and clearing all the dues, it took more than 6 days to activate my prepaid no. Worst still, the executive named Kirti Jadhav charged Rs.50/- from all customers for new cards instead of the standard Rs.25/-. And now afer all this mess, I tried to recharge my no. online but I am unable to do so.The customer care executive failed to provide any solution. Its irritating that Bharti Airtel is looting the customers and taking advantage of their ignorance.