| Address: Chennai, Tamil Nadu |
I took connection from Ascends Airtel showroom last month. When I took connection, the agent explained the package and advised me to take 499 plan with add-on 250 for DAta. He told that the data is 1 GB with 4G, after 1GB the speed with reduce. However, I got huge bill, for extra DATA. When I inquired about this, the showroom told that they will revert the extra charges and spoke with backend office. Till yesterday, they maintained that it was disputed amount and advised not to pay. Now, they got clarification from backend office and telling me to speak with customer support and the bill amount is correct. Since this mistake is from agent and I did not get clarification on my plan from customer support at the time of taking connection, why should I pay extra amount.
Airtel customer support has been notified about the posted complaint.
This is with reference to your post dated 10 July 2015.
We would like to acknowledge that we are working to address your concern as soon as possible.
We will connect with you to get additional details, if required, to resolve the concern effectively.
You can also get in touch with us at airtel.[protected]@airtel.com
Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
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