Airtel Complaints & Reviews

I have disconnected the broadband service on Oct 13th. The team told me the refund of my balance amount will take 7 to 10 days but it has been more than 60 days now. No one is replying. The refund amount is 4505/- and I still didnt receive the amount. I am calling the airtel team everyday. The agent is transferring the call to a supervisor but I am on hold for 50 mins and 1 hour even then the supervisor is not taking the call so I had to disconnect the call. Now also I am on hold for 45mins while typing this complaint. I am mailed the team so many times but no response on refund. If I stop the agent from putting me on hold then they are scheduling a callback but I never received the call from the supervisor. Please help me what to do with this. It has been 3 months and the after-service is worst, they are not even giving respect. Literally everyday I will be on call or on hold for 2 hrs..

Airtel account number - [protected]

Details as provided by Airtel support person
Interaction ID - 31-[protected]
Senior Advisor - Nadia
Floor Manager - Umaira (1st day) and Imtiyaz (2nd day)

As per request from the Airtel team, I personally visited the post paid center which is 60 kms away from my location (Gadag, has only prepaid centers) for which I had to personally, invest time (almost half of my day) and money to go to the store and get the formalities done.

The concerned took the original Aadhar card and the photograph and to my shock, next day the sim change request was cancelled. And the reason initially mentioned was document mismatch, later when I escalated the issue saying when the document is same which is provided while taking the original sim and also the re-issue, how can there be a mismatch. On this arguement, they promised me to check with the backend and get back to me. No one got back to me and when cald again they said it was a Photo mismatch. I was shocked to hear this since I had similar issue with other two sims on my name, which got processed easily (at Mumbai and Bangalore post paid centers).

On enquiring for alternative solutions, I was only repeatedly said to visit the stores, which is really worst solution as in a person from a management level is forced to waste half a day, money for a silly mistake of some person in the post paid center. I even requested to make arrangements of getting this process done at their prepaid center or send someone from their post paid center, as it was their mistake. But the support person, advisor and the floor manager did not help and kept repeating the same thing on visiting the store.

I would request consumer court to take up this issue, as in no customer would like to waste his time, energy and money in going to store, checking on reason for cancellation and revisiting the store and also raising a complaint.

I'm facing this issue with AIRTEL and I want to shift to another. Waste of paying around 300-400 for 2 sims, wrost part is now a days we need to pay even for incoming calls
Location 500090

Hello team, My name is Deepak Gupta.
I am having a debit freeze issue in my airtel payment bank account. Its been more than 2 weeks. I have sent my documents but still the restrictions are not lifted. When I call them, the support executive keep telling me that wait for 48 hours, after 48 hours wait again for more 48 hours. I have sent the documents self attested in in mail also and in app also 4-5 times but still i got no solution. I hope I will get resolution by your team.

I'm not able to claim the Airtel prime membership on my plan through Airtel thanks app also, as it is showing the coupon but not able to claim it.

Shyam sundar K

അറ്റാച്ചുമെന്റുകള്:ജനു 5, ബുധൻ 8:02 PM (18 മണിക്കൂർ മുമ്പ്)


Sir,
I have recharged on 1st january 2022 with Rs455/- MOBILE NUMBER [protected] (ORDER ID[protected] to renew my existing plan .. My Plan expired on 3.1.22 recharge done on 1.1.2022 is not reflected the screen shot is attached please renew my plan urgently

sincerly
SHYAM
MOBILE NUMBER [protected]

I booked a airtel fiber broadband connection and i pay Rs 3534 but due to some reason my connection cancelled by company but my money not refund

Dear Airtel Team

I have a Airtel SIM which is associated with me last 10 years.
I have recharged with International Roaming from the day I have recharge it is not showing Network. Currently my location is Dubai.
I have called number of time to customer care and even they raised SR no. CCNOR3WST[protected] and CCNOR3WST[protected] respectively. But without giving resolution they closed the SR.

Hello,

My name is Magalakshmi V and I hold an Airtel number which is postpaid. For the past 2 weeks the sim is not working properly and am not able to access data on it. I want a new sim for my number.

While trying to connect with customer service center, the ivr options are not available immediately to speak to a representative and on top of it, i tried raising request for new sim card, the ivr asked me to enter the sim number, my question is, will we roam around with the sim number always; asking for phone number is reasonable, each phone number would be tagged to its respective sim number in ur database definitely. Please ask for a phone number.

The main complaint i want to raise is regarding the doorstep delivery of sim card, given the current situation in the world, i do not want to get unnecessarily come out of home due to covid. You can ask ur Airtel representative to do the verification as used to be done in the Airtel store, because stores are unsafe according to me it's a public area and I seriously do not prefer going to the Airtel store.

When the world is speaking of digitalization, being in the communication industry, Airtel had to actively participate and contribute to the change.

I raise this as a very serious issue with Airtel and very much unsatisfied with the services of the company. I need to access my data incase my wifi has an issue, for official purposes, how could I rely on Airtel if the services you provide to a customer are this bad and unreliable.

Airtel needs to be competitive and faithful customers are more important for any business to grow and stand up in the industry. So increase the number of faithful customers to hold the market.

I request Airtel to take it up as a very serious issue; ivr properly working and necessary services to customers keeping in mind the situation.

Best regards,
Magalakshmi V [protected]@gmail.com

I decided to recharge my plan using Airtel wallet and thus added money to it . As I proceeded to recharge it tells me to reset my mpin, which iam unable to do so. Please solve this issue!!

Hai sir my self sachin I am getting lot of calls from different nu from airtel dth and they are abusing me every day the agent name amar ([protected]) from the date of[protected] he is calling me from defrent numbers and scolding me and my family and asking money two stop the calls and he is calling in time of midnight also, i try to reach police station also but no use now he is abusing me becose of him i going to comiit suside, and i dont have any dth network also

Dear Team,

My Airtel number is not working in UAE. Showing not registered despite having sufficient balance.
Kind request to activate my SIM, so I can use the number.

Thanks & Regards,
Rosh

I am getting lot of calls from different banks where I have no account.
Different NGOs are calling me for donations I don't know how they got my mobile number.
Different insurance call centre people are calling me day and night from whom I have never purchased any insurance.
I have doubts that my mobile company operators (airtel) is selling my mobile number and private data to these people. I don't know whom to contact to stop this nonsense.

I recharged my Airtel Broadband with 589 transaction was successful, money deducted but recharge was unsuccessful i talked to customer care he said that the payment is failed at our end and the amount will be refunded to your account within several days, till then you can do one more recharge.
Then I recharged and same happened
I waited for some days, didn't get any refund or recharge. I have sent a bunch of emails and contact to customer but my problem is still not solved
Therefore it is kind request please solve this issue ASAP.

I am mentioning my details below kindly look into this matter

Contact email- [protected]@gmail.com
Contact no. [protected]
Airtel broadband no. [protected]

First recharged date: 19 DEC 2021
Second recharged date: 21 DEC 2021

Other important information like transaction od and order id are in the photos please check that also

Hello,
Airtel has erected a pole with cement basement infront of my land in Plot # 17 A, Abinandan Nagar, Nanmangalam, Chennai without my permission. This pole is right infront of my compound wall. I'm planning to construct my house in this land starting in the next 1 month, so need this pole to be removed from the current place and moved elsewhere.

Treat this as urgent and move this immediately as this is interupting my construction plan.

The network speed is so bad in my region i had recently switched to airtel but i m totally disappointed coz of network issues low speed. Rest all companies are providing very good speed but Airtel is not so pls solve this. In future i will not suggest anybody to switch to airtel.

Dear sir,

I have been using airtel prepaid number[protected] The number was purchased my father(PeddaVeeranna P). Kindly help me how can I change the documents of that sim on my own documents.now sim card is not working.but I am recharge every month above mentioned number.

sivannarayanapadala

Hi

Was in need of ewallet/small savings account and had airtel ewallet account but later opted out due to uncertain reason. This turned the account to dormat condition. So opened another airtel account associated with another number linked to aadhar but only after fully creating the a/c the app say that the number is already linked to another ewallet account (Earlier a/c) thus blocking both the accounts from usage. When approached airtel outlet they asked to mail wecare email that is dragging without deleting/closing the accounts for month longtime. Seems they are not interested in providing any ewallet service and why then holding the ewallet accounts without deleting. These days online financial frauds and misuse are high and could not interpret their intentions behind this act. Their support team 24 hours time frame to take up and further resolve the issue is no real.

Arulmanian

Dear sir/madam,
I recharged a wrong number on google pay. Please reverse the transaction and do the needful. I am attaching the details of transaction.

Wrong number — [protected]
Amount — 719
Correct number — [protected]
Operator transaction id — CICAgOCRx-C4RQ
Upi id — [protected]@okicici

Regards,
Jayant

Airtel is always cross connecting my call. Every time I try to call someone then it connects someone else for a few times then I have to retry till i get the right one. Please try to fix the issue as soon as possible as this is happening for a long time and if it is not resolved soon then I will move my number over to a different company.
Thanks
Sangita Kumari
[protected]