Airtel Complaints & Reviews

Hi,
One month back I got a call from an Airtel representative about some exciting Post Paid Plans from Airtel.Considering my current consumption of the services with my existing service provider it looks cool to me and I fall pray to the same.
Within a few days an executive([protected]) came and he did all the formalities, provided a new sim and it was being told that the new services will be active by 14 days max.But it was almost one month nothing has happened .What is more disappointing is the representatives behaviour towards the customer as if you have been taken for granted.They didn't asnwer my call and even if they answer they don't have any idea of the connection status.I called AIRTEL helpline they too were unable to give a satisfactory answer why the new connection has not started since all the verifications and everything is ok according to them.Instead they were assuming that my existing Service Provider might have rejected my post paid plan transfer request.Again I called my Existing Customer Care helpline and came to know this is not the case.Frustated and disappointed I fed up and choose to stay with my Existing Servie Provider.Atleast they are able to provide satisfactory resolution to all the problem raised.
This is really a very bad impression for the new customer base and it should be taken care of .A service might take some time to get activated but the attitude of the representatives should be changed they should not make assumptions and delegating the issue to one another.

Dear sir, Please resolve my problem, i m in Saudi Arabia and having Airtel Prepaid Sim card. normally air tell network becomes available in tie up with local suppliers but my sim card in not recieving any network signals. please help me my mob no. is. [protected]

Respected Sir / Madam, I undersign Harishchandra Patil having sim card converted from BPL LOOP MOBILE (Mobile no. [protected]). I had received 1st bill Rs. 265.11 apart from that Rs. 200 is charge about Internet charges. After complaining it is deducted from Rs. 265.11. I paid the same. During the first bill they promised me they would not charge again but they didn't, again in second bill I faced the same issue in next bill. I received a bill no.[protected] dtd. 06.12.14 of Rs.343.82 including Internet charges (which is not used by me) Several times I requested them again and again regd. the not uses of internet & request to deduct the internet charge, I will pay entire balance amount of the bill Rs. 143.82. Then without any informing me they closed/cut off my mobile network, which very disappointed me. I was having your 3 nos. of Airtel. Yesterday I received email for payment of Rs. 592.09/-(showing outstanding amount). Kindly let me know what should I do? Kindly deduct my charges (which is not used by me) from the bill. I want an earliest reply from your end and my issue should be solved, waiting for your earliest reply. Regards, Harish Patil

On 8th/ 9th Jan 2015, I received call from Airtel only (two days continuously received call by that Executive only), Airtel Executive offered me a plan As mentioned below: 1000 Min's STD 200 Min's Local 80 Min's Roaming 500 MB Data 30 Paise Local Call on all network incl. Landline 40 Paise Local Call on all network incl. Landline 40 Paise for Call Making on all network incl. Landline in Roaming 50 Paise for Call Receiving in Roaming It seems to be a good offer so I Port my Vodafone no. [protected] to Airtel. Its now 10 days gone & today a different plan activated as follow: 200 Local Calls 750 STD Calls, 0 (Zero) MB Data 50 Paise Local 60 Paise STD Before activating my SIM, I had words with a Executive name Diksha reg. plan she had given me assurance that "only the offered plan to me will be activate on my SIM". In evening, I had words with CCE and a Senior @ Airtel Rahul Agnihotri and he denied to activate the plan that offer to me. After this I called once again in Airtel and when I requested to Executive to forward the call to Senior and put the receiver on side and not forwarded my call to senior. Also that CCE and Rahul Agnihotri behavior was very Rude. Whenever I called in AIRTEL some Executive told me that only the offered plan will be activate after SIM activation and some Executive are denying. Afer few mails, a senior person Shiv has committed to me to provide the below plan 399 monthly rental 300 local min 675 std min 270 mb data 30 paise local call (only for 4 Months as the Executive paid 4 months Pack charges) 40 paise std (only for 4 Months as the Executive paid 4 months Pack charges) Now when I enquire, I came to know that again a different plan is activated on my no. as: 399 monthly rent 100 local min 600 std min 200 sms + 200 local mins 269 mb And today when I have words with executive amrita, she had given a new turn and included if I want anything else other than activated on my no., she cant provide to me as this for corporate.In last 20 days, none of the executive told this that this plan is a corporate plan

Your looting representative Anandan ([protected]) visited my home and sold 3G Dongle device for Rs.2300/- with airtel 3G SIM Card. The service got activated, but I couldn't get the internet speed as offered by airtel since there is poor connectivity in my home. I immediately escalated the same to airtel and Anandan to cancel the services. But he hasn't cancelled my services. Now Anandan is afraid to answer my phone calls / SMS since he has to refund my money as promised by him. So, if you are planning to buy broadband dongle from airtel, please be aware of fraud services, and looting representatives. I have made several request to cancel my services and get refund for the dongle, but this guy is not picking up my phone calls and not responding to my SMS. Thanks Babu

Now and then Airtel keeps charging its innocent customers hapazardly, and deduct high amounts from customer balances. May be it is their strategy to loot innocent customers. I recharged for special discounted tariff with Rs.98/- each to my Airtel Numbers [protected] & [protected] on 18/01/2015. Today for my local call to another Airtel number [protected] at 8.57 am for 19 minutes and odd, deducted /charged Rs.19.24, and second call to Airtel No.[protected] at 9.48 am for 7 minutes deducted Rs.8.57, which are abnormal. When I checked with *121*13#, it is showing that Rs.1.02 per minute call charges scheme is operative on our numbers. If it is technical error, request them to reverse the charges immediately and take necessary care not to loot customers this way. Thanking you, Karunkumar K [protected]

I am Sanjoy Saha.Some customer care person from Airtel Tv.has been called two times and used so many slang languages to me.After that I blocked that no. and I have find out that the no.is from Jamshedpur.Tata Docomo Land line no..[protected].

Team, I was trying reach you about Airtel bill payment issue.
Please call me back as soon as possible.

Reach me at [protected]

Dear sir.
My Airtel SIM problem plz sir do you on My airtel sim servic.. My No.[protected]

name: vibhor jund StanChart Card No XX6741, airtel number: [protected] transaction details: On Wed, Feb 11, 2015 at 2:31 AM, alerts.[protected]@sc.com wrote: Alerts February 11, 2015, 01:01 PM Dear Valued Customer, Transaction Alert Primary / Supplementary Card Thank you for using StanChart Card No XX6741 on 11/02/15 for INR 575.00 mail received from airtel: On Wed, Feb 11, 2015 at 3:12 AM, wrote: Dear Customer, Greetings From airtel ! This is in reference to your email regarding Payment not posted of your airtel mobile number [protected]. As per our record, payment of Rs. 600/- has been received as on 11/02/2015. We have not received the payment of Rs. 575/-. I request you to revert with the details below details, depending upon the mode of payment. 3. Credit/Debit Card i. Payment amount ii. Date of payment iii. Credit card/Bank statement showing the debit iv. Location of payment Request you to respond with the relevant details, providing the breakup of the amount to be posted against each of the numbers. I will further action on the email. For further queries, please do email. I would be delighted to assist you. Best Regards Kilaru Surendra Service Specialist airtel business[protected]Original Message[protected] From: [protected]@gmail.com To: [protected]@in.airtel.com Cc: Sent: 11/02/2015 01:15:17 PM Subject: [protected] PAYMENT ISSUE after doing payment from my standard chart card no. XX6741 ON 11/02/15 FOR INR 575.00, i got message on my mobile from stan chart card that amount has been deducted, however the page got stuck on blank page on airtel.in ( i got sms from airtel transaction id[protected] portal, i checked and payment was not updated in airtel.in system, then i again made payment of INR 600 (got airtel sms[protected] using same credit card and payment was successfully updated on airtel.in Please return INR 575 to my stan chart credit card. let me know on [protected] if you need anything.

Dear sir I have the postpaid AIRTEL number- [protected] since 2005. There is always a big problem of I m not getting my call details on hard copy. but I always make payment according to sms on mobile due to fear of late fine. But this time I have not got my bill and call details since 1 Year. And sms is showing so much huge amount for payment. For the same reason I have paid for for time to time. Because its my right to know that what is my call details so that so much amount of bill is showing. i am not understand thats why i m facing your AIRTEL problem otherwise i will cut this number. So i request you to please make me available my due bill and call details for further bill. I do not understand why arise my bill so high, before my bill average 250 to 300 Rs. But today 500 above. Please check and correct. I high obiliged VINOD KUMAR [protected]

I am an Airtek 4g customer ( [protected]) and I would like to register my strong displeasure and a complaint against Airtel's operating policies. In December I had requested a downgrade in plan from 80gb for INR 5500/month (now a legacy plan) to a 45GB for INR 3500/month. I called them on the 20th of December to make the request and the Airtel support executive who I had spoken with assured me that the plan would come into effect in the next billing cycle and the new plan would go into effect on the 26th. - I received an sms on the 27th saying the plan was changed, my account showed the new plan too. however my bill reflected the old billing of INR 5500. - On seeking an explanation from Airtel over the discrepancy I noticed, the person I spoke with just apologized but offered no real explanations beyond that. A month late, now I find myself in a situation where their collections teams are demanding the payment for the undelivered services (which I have refused and contested.) Furthermore, they have gone on to bar my 4g services but, the interesting thing is that their system is configured so that it will continue to accrue the significant line rental charges that apply AND as part of their policy they will refuse to cancel the service until "all dues are paid" This is grossly unfair that I have to pay for their mistakes and continue to be held to ransom as well. Please advise on how to deal with this.

Dear sir I have the postpaid AIRTEL number- [protected] since 2005. There is always a big problem of I m not getting my call details on hard copy. but I always make payment according to sms on mobile due to fear of late fine. But this time I have not got my bill and call details since 1 Year. And sms is showing so much huge amount for payment. For the same reason I have paid for for time to time. Because its my right to know that what is my call details so that so much amount of bill is showing. I try to get my duplicateprocess, but there were so much lenthy process and time for wait. since i am not understand thats why i m facing your vodafone problem otherwise i will cut this number. So i request you to please make me available my due bill and call details for further bill. I do not understand why arise my bill so high, before my bill average 250 to 300 Rs. But today 500 above. Please check and correct. I high obiliged VINOD KUMAR [protected]

Since i had network problems with my number, i contacted your airtel office in my nearby vicinity. They asked me to get a new sim for my existing no. But even after doing that, the problem still persists. Even after several complaints to your customer care centre, no prompt action is taken from the company's side. I am left with no option but to surrender my connection and opt for some other company unless my problem is responded. My airtel mobile no. is [protected]. A quick response will be well appreciated.

Hii, My email id is [protected]@gmail.com, I had taken your Airtel postpaid connection in the month of October 2014 no. [protected]. After 3 months of my bill payment, I want to shift my plan to prepaid but when I went to my nearest Airtel gallery in vasai, I was told that my no. Comes in Bombay circle n I need to go to borivali Airtel gallery for the change of my postpaid to prepaid. I am highly disappointed with the way you guys are treating your customers, if I am trusting your service that doesn't mean I don't have other options, I am doing so because I have used your service before and found it satisfactory. If in case you can't help me online with my issue, I will definately port my no. To. Vodafone because it makes no sense for me to travel just for the change of postpaid to prepaid. If you can help me please mail me the due amount and deduct my deposite of 300. I will immediately pay and can even mail you the documents I had submitted at Airtel. Will appreciate your quick response. Thank you, Shraddha Agnihotri

Sir/Maam, It has been one month since I had got airtel dth installed with customer Id no. [protected] but my customer id is yet to be upgraded to your records as I am not being able to make online recharge as services to my Tv have been stopped. This is ridiculous what is my mistake if you have not upgraded your records. Airtel is worst of them all it was my mistake that I got a Airtel dth installed. Thanks Vikram Mob. [protected]

Hi, I had taked a postpaid connection in Nov 2014 on the insistence of the airtel employee at the Infosys Chandigarh branch, even though I was supposed to be there for only 3 months. I am back in the US now and would like my connection terminated. My number is [protected]. Please let me know if there are any dues and deactivate the number. Thanks, Abhirup PS: I paid around 1200 just before leaving so there shouldn't be any dues.

Since One week whenever I receive call from some number its saved in my phone book or not it come as UNKNOWN number and I was thinking there is some problem with my I Phone so I went to Apple I Store and speaking to there call center also wasting my time and Money and last option they suggested to me to change my SIM which I did yesterday, But then also the problem was not solved so I put some other Mobile No SIM in I Phon Handset then number were flashing and when I put my sim in other Hand set again same problem I have been calling Airtel premium Customer care but they are just putting the phone on hold and giving assurance it will be resolved in half hour but not providing solution they are my interaction my first interaction ID is [protected] and last ID [protected] dated 10/2/15

I recently converted my pre paid number to post paid w e f 18 th of dec 2014 .I am being charged for data usage every month which I am not using, also I was charged an activation fee of Rs.250 which i was told would be deducted from the first bill but actually it has not been done.Regarding my problem I went to Airtel office at NIBM road Pune several times .I also told the manager Mr Sam ph no [protected] about my problem and one of the employ Mr Alim ph no. [protected] but so far nothing has been done by them. My no is being barred many times and past one week my outgoing calls have been barred on my no [protected] which is causing great inconvenience to me .Ihave even given written complaint in their office but no action has been taken by them .I have wasted a lot of time visited their office again and again waiting their for the settlement of my bill but have the problem still remains unsolved, it has been two months now and I am highly disappointed .I request you to kindly look into the matter and do the needful.

sir, i had lost my phone in the month of january, so i had lost my airtel sim which is inside it my number is [protected] . now i had purchased same sim with that number. but i want the call list of january month . very urgent sir.. becoz i had lost my bag inside a auto that auto driver called me on tht day but i was in train. i want my bag.. i dont hve his no number now. so plzz give me my call list details sir .. very urgent sir..