Airtel Complaints & Reviews

dear Sir/Mam, the dogs in our area are creating problem in our area. there are around 10 dogs that are bothering us everytime during walking and whenever we are around our street.. these dogs are found troubling people walking through our street...they always bark, not only bark but creat noise during fighting amongst themselves... and disturb us at night. request you to kindly send the dog catchers to take these dogs away from our street. thanks and regard Manoj kumar Dlf phase 4, near galariya market

To whomsoever this may concern, This is to inform you about an ongoing issue with my mother's airtel number (will disclose number if a representative asks). The issue is as follows - Every month an anonymous balance deduction happens all of a sudden without our notice. Initially 69 rupees was deducted in the month of October 2014. The following two months, i.e. November and December 2014, 139 rupess was deducted in each month. In all three occasions I had lodged a complaint with the Airtel customer care about this issue and each time I was guaranteed it wouldn't repeat. The reason for balance deduction on all three occasions was internet usage. And every time the call was escalated to a senior executive who would only give empty promises that the problem would not reoccur. Nevertheless, the amounts were refunded to the number. For the kind information of whoever is reading this, my mother uses Nokia's 100 handset, and all people have the general knowledge that these kinds of handsets have nothing to do with internet. It is not possible to note unknown balance deductions unless one is keeping a keen check on the balance amount after each call. It has gone to an extent that my mother, who is quite aged, has to personally write down balance deductions after each call or SMS to keep a check on anonymous balance deductions. And when such a thing happens she needs to depend on me to make the complaint with the ever-esteemed and so responsible Airtel Customer Care, who give empty promises of the problem to never reoccur. All in vain, as expected, in January 2015 too the same thing has happened. My mother noticed a sudden decrease in her balance. I called the 121 customer care and as usual inquired about balance deductions for the past 2 days, and the executive told me strictly that there were only deductions for calls. Even after I repeatedly asked the executive whether there were any internet usage deductions, she sternly replied negatively and didn't even disclose the last 2 days balance deductions properly, and ended the call. As I wasn't satisfied with this customer 'care' service, I made a call again to 121 to inquire about the same thing. This time another executive answers and gives details of balance deductions including a 69 rupees for internet usage. As I was not surprised, I simply asked her to connect to a senior executive. I repeated the whole story of how this issue has been happening for the past three months, and again I was given the assurance that this would not happen again, which I know are just empty words, with a refund to the number as usual. Now I have come to a conclusion that Airtel is just not trustworthy. And so I have decided to change my mother's service provider from Airtel to any other service in case this happens again, which I am 100% sure will happen. Not only will I change hers but also mine and other relatives' numbers too. As I see no other means to put my problem across I am posting this as a complaint here, of course I know it will not be resolved. Why and how this kind of a lapse can happen from the service of Airtel, is something beyond my comprehension and I simply just don't care. One thing I would like to ask is why people claim to be 'service' providers when their so-called service can't even correct a silly error. From, A super irritated helpless Airtel Customer.

My airtel connectivity was very poor and signals are very weak in the night. I asked service provider to check it because we are paying for all channel and utilising a few. During the day time engineer was visited and found the all channel are working. But he start doing something with set top box and cables. Finally set top box stopped working and he said pl pay Rs 500/- and get new one. I said you have damaged so why I should pay. In this regards 2-3 times customer care people called and enforced me to pay Rs 500/- for new set top box. I said I do not going to pay a single Rs. Because this problem is arose by your engineer. Request you to kindly replace my set top box immediately. Because dailly fees are debiting from my pre-paid account. Thanks Samresh Customer ID : [protected]

With regards to my complaint no 52154674, I had applied for a new broadband connection and paid rupees 1100 as the amount. Despite Airtel refusing a connection stating several problems, they are yet to refund my amount. I have complained to all customer care division in Airtel including their Appellate center, but no response. Please help me. It has been 27 days since they refused the connection, still no Refund

Hi, I am Sandeep Kumar Garg, my mobile no. is [protected](Karnataka). I was having 180 Rs./ balance yesterday night. But today morning whokle balance was 0.0. My mobile data was off. and also I recharged 3G data of 103 Rs. before 3 days back. I was having Same compaint begore 3 months ago. Airtel is always a worst telecom service provides. Except network, they have nothing. So always they foll people to get corrupted money...Corrupted airtel guys who always do corrupt like that. I kindly request to prime minister to stop Airtel service provider from India.

Hi, I took 4G dongle from a Airtel Store on December 25th, 2014. Till now its not activated. No customer care is helping. Customer care people say, they havent received my documents, so i need to contact airtel store. When i ask Airtel store person, they say nothing to do from their side and i need to contact customer care only. I am fed up with Airtel services. When i ask for my money back, airtel store person say my account is already activated. Please help me to solve this issue.

Hello Sir, We are facing issue of low signal at my home area, 124-c, behind Jain Mandir, Mayur Vihar Phase 1, delhi, it has become very difficult to use the mobile phone for calling while at home, about 90% of the people living in the same locality and using the same service provider would be suffering from the same problem. Kindly look at this issue asap. -- Thanks & Regards Manoj Agarwal (mob-+91-[protected])

Dear Concern, I am getting the phone calls from this number : [protected] . he is using abusing language and unethical speaks over the phone. he is having my all family members number. i have already blocked 2 of my airtle numbers because of this person's activities. please let me know the name & address on whihc this number is registered. please Regards Sagar [protected]

Hi Team, I called Airtel today to check the internet usage and to add a Smart Byte of re. 300 for 1 GB of data. When I spoke to your employee he told me I have already exceeded my usage and I have to pay 425 rupees for 138 MB of data. So edu I haven't received a reminder text from Airtel which I usually get from you. I asked him to put through a supervisor as I would go ahead and port of the services from Airtel. He transfered me to Anuj Gupta from retention's. He listened to my query and told he has understood everything and would make up for the mistake. He said he will provide me 300 mins apart from 200 mins I'm getting till month of March. Also I would get 400 MB data extra till I stay with Airtel apart from 1350 MB that I'm getting till month of march. He verified by telling that the 260 MB would remain lifetime instead of 3 months which was previously told to me..I was about to agree and call got disconnected. I called again and got put through the detentions and spoke to Aisha who was useless as she said that there is no such offer and she can give me only 300 mins of calling for 1 month..I wasn't satisfied and asked for her supervisor and she put me through the worst supervisor I have come through my life by name of Praveen..he was just hopeless and was just rude and blunt on a call..Being a supervisor he was talking to me like I m a servant for Airtel and I need to obey what he has to say..Getting rid of him was the best possible way out as he said what Aisha said..I told him your rep Anuj caused all the problem and you need to take ownership for that..but in return I just got shrugged off badly..i[censored] have supervisor like him Airtel will have customers leaving your company everyday..I would need to know will I get a help fron Airtel..or will I get shrugged off just like ur supervisor Praveen did. Its my humble request if I get a strict action against Rep Anuj and A big complaint against Praveen from Retentions team. I'm hoping I get a call from Airtel and this gets resolved on a good note. Extremely unsatisfied customer. Kunal Bhojani [protected]

Dear Team, I have made payment of Rs. 1000/- to Airtel on 4th December, 2014 for a new broadband connection. (Details below). Their website shows 3 days time-frame for providing a new connection. I have been following up with them for past one month, but they have neither refunded my money nor providing me new connection. (Complaint details registered are listed below). I have sent 10+ mails to airtel on various ids, but no resolution till date. Please help. Details of payment made, complaints registered & mails id's communicated are enclosed below. Payment details - Broadband: Registered at: http://www.airtel.in/broadband-and-fixed-line/broadband Plan requested: Transonic plus 60 GB 1399 - Airtel/KT/FL/13 Payment made: Rs. 1000/- Registration date: 4th December, 2014 Payment transaction reference no.: IIN/Bharti Airt/[protected]/0 (thorugh ICICI net banking - bank statement attached) Complaints made: Online complaint registered: LB[protected] dated: 26th December, 2014 Call Centre complaint registered: 52442230 dated: 30th December, 2014 Call Centre complaint registered: 52696354 dated: 9th January, 2014 Mails sent to: nodal.[protected]@in.airtel.com [protected]@bharti.in [protected]@in.airtel.com Regards, Sheel Jaitley Mob. [protected]

Hi, I have two airtel postpaid connections. The numbers are [protected] and [protected]. For both the connections I have opted for paper bill (ordinary). The bill period ends by 23rd of every month. No month I am receiving the bill properly. Their records say it is delivered. I feel their courier is not doing the job properly. But airtel is not bothered to know whether the bills are delivered or not. They talk as if it is not their responsibility if the courier does not deliver the bill. Every month I have to wait for 12days (till 5th of next month) and then ask for duplicate bill. After repeated calling the customer care I get the bill by last date of payment or even afer that. I am not getting sufficient time for the payment. Today is the last day for payment, but till now I have not received the bill. They insist me to pay the fine. Is it my problem if I do not get the bill from them? When they give the option of paper bill, it is their responsibility to deliver the the bill ontime. I am fed up of calling airtel and sending emails for the bill every month. The managers are also ineffective in addressing this issue, simply they give false promises saying it will not repeat. Airtel is troubling me in this regard. They are not giving me the proper service what they are supposed to. The alternate mobile number to contact is [protected] Regards, Subbalakshmi Chandramouli

We want to port my existing m. No. [protected] from bsnl to airtel around 10 months back. Accordingly your co's agent mr. Pankaj came to me and received rs. 300/- from me against receipt no. 1057. But as informed by your office situated at patrakar puram chauraha, above liberty show room, gomti nagar, lucknow that bsnl is not giving noc for portability. Ultimately we told mr. Pankaj to return my rs. 300/-, which were deposited by me but he always giving me bluff and not returned me the said amount. Later he informed me that i had left the airtel co. So please go to the above office situated at gomti nagar and from there you will get your money back. Ultimately i went to said office and after scruitiny my receipt office bearer told that very soon you will get your money back. After 15 days i again call to your said office and one of your office bearer mrs. Pooja misbehaved me very badly and told me whatever you want to do you can do and we will not refund you money and you collect the money to whom you have paid. Hence you are requested to intervene in the matter and refund my deposited amount immediately and also take the action against you mrs. Pooja otherwise the day is not far when you co. Will go downwards and nobody will beleive on your co.

WE CALLED ON 198 TO KNOW ABOUT AVAIALBILTY OF MICRO SIM CARD IN PARTICUAR CUSTOMER CENTRE IN BANGALORE BUT THEY ARE GUIDING US TO SEND A SMS.SEND A E MAIL REQUEST INSTATE OF GIVING THE LOCATION OF OUTLET. AND WE WANTED A MAKE COMPLAINT FOR CONNECTIVITY /SIGNAL PROBLEM IN OUR AREA SADAR PATRAPPA ROAD BANGALORE-1 WITHOUT TAKING OUR COMPLAIN THEY KEPT THE PHONE. SHUCH TYPE OF SERVICE WE HAVE NOT EXPECTED FROM AIR TEL. PLEASE TAKE A ACTION AND CONFIRM. MY CELL NO IS [protected]/[protected].

At the outset, I'm not the airtel customer and I'm living in Bangalore. I'm receiving one of your airtel customer's (He seems living in Chennai & his airtel customer used ID : [protected] / [protected]) broadband notification, bill details, etc.in my e-mail address ([protected]@gmail.com) since four months. Which is nuisance for me and it showing the pathetic customer service of the Airtel company. At any cost you people should not disturb the non airtel customer like me for any reason. Your airtel customer used ID : [protected] / [protected] find out the customer details through your database and rectify the issue. In future, I don't want such a kind of nuisance notifications to my emails which is not at all related to me. If still continued further action to be taken.

On 10th January I received a call from airtel customer care. They said me that I get unlimited high speed 3g Internet at 655. I asked will it reduce after 3gb usage. They said I get upto 21mbps even after 3gb usage. After confirming the speed I told the officer to activate the offer. But I did not get more than 10kb/s speed. I call customer care even nodal officer but they did not solved my probelem. My mobile number [protected]

Hai, I am writing this complaint to inform you that i have done an online net pack recharge for the mobile number-[protected] on Jan 10 2015 for an amount of Rs249. The amount has been debited from bank account but still not got recharged. As I am going to get it recharged through airtel store today, I kind request you to refund the amount back. I also request to please revert back through mail-jai.[protected]@gmail.com Thank you.

Dear sir, This vinay Kumar from jagaram village, Jami Mandal, VIZIANAGRAM district. Pin code 535250 Sir actually here Airtel signals available from 6-7years but till now problem u'r team not clearing that is u can visit village area that the house inside single signal point also u can't see this from last 6years. Till now no one given any complaints but now why I am complaining because I can't to my parents also when they are inside the house so please clear this problem. If any emergency also we contact the person's

I had availed of the Rs. 75 roaming pack around 4/5 September 2014. I had requested for the same to be stopped in October before the end date of billing cycle. But when I received the bill for the month of November (Billing cycle OCt-Nov) it still carried 75 Rs roaming charges amount. I was advised by your customer care executives to pay the balance amount which I did. The next bill again carried the 75Rs roaming amount and again you executive told me that she has reversed the charge and the same will reflect in amount due. But the same has not been done till now.. I have made the balance payment of Rs. 447 Kindly look into the matter and address the issue soon Thanks, Karan Khanna

I have bought new airtel prepaid simcard "[protected]ECH-4" (Mobile number is :- "[protected]").I gave my friend number for reference and he got call.But neither i got network nor call in my given phone number for verification yet.

ARJUN FROM AIRTEL CUSTOMER TEAM CALLED EM ON STATUS OF REQUEST GIVEN FOR CANECLLATION AND BELOW QUERY..BUT HE IS YET TO GET BACK TO ME WITH DETAILS.. On 16th May: Regarding Airtel Dongle No: [protected]; YOUR CUSTOMER REPRESENTATIVE NISHA CALLED ME ON MY REGISTERED NO FOR MY ACCOUNT; TO GIEV EM Ref no:56250126, WHEER SHE GAEM ME 2 MONTHS FO FREE EXTENSION AT A LOWER PLAN ON MY DONGLE...WHICH I HAD GIVEN REQUEST TO DISCONNECT.. KINDLY LET EM KNOW THE VALIDITY DATE AND MY PLAN... I WILL NOT BE PAYING ANY BILL DURING ENXT 2 MONTSH ON THIS NO AS PER MY CONVERSATION... As per conversation, I was to receive 1 GB unlimited plan where I was t receive a bill of 250/- plus taxes equal to 280.90/- every month for 1 GB data plan, This went on correctly for last 4-5 months but I received a wrong bill of more than 1100/-, which is inethical and cheat by Airtel, I WILL NOT PAY THIS BILL, UNLESS U CORRECT THIS PER OUR DICSUSION WHERE I HAD STATED MY WISH TO CLOSE TH AIRTEL CONNECTION PER Ref no: 56250126; Please close this connection if you want to behave in this in ethical manner to us..