Airtel Complaints & Reviews

I am Harish rawat, residing in New Delhi and specially I am a student, my delhi prepaid airtel mobile no is [protected]. The complaint is regarding balance deduction of Rs 480 for using 3G internet. As per the details of my balance, it was 481 Rs on 15th jan 2014 till 1400hrs (appro) and after using 3G internet for half an hour, my balance was reduced to Re 1, though my internet 3G balance is still showing 16Mb till date 16th jan 1800 hrs. That means Airtel service provider deducted the sum of Rs 480 first from my main balance as 3G internet usage and then left 16Mb condition, and the main shock is even customer care I had a talk to on the very first time accepted that the money deduction was wrong and will be refunded back by evening, but now later customer care excutives are not accepting the wrong balance deduction and are not providing the help for this matter to their so called Platinum Customers (airtel voice statement).

I have been calling 198 from14th jan 2015. Airtel had cut my main balance.
While my Net plan was activated on my number, they cut my main balance from Rs.297 to Rs.16
And also my Mb was still remaining.
I called to 198, senior executive said to me was wrong deduction n the money will b refund.
But still there is no response.

Please take my complain seriously, otherwise Airtel will not be trustworthy to their customers. And i will port my number into some other network if the actions will not take seriously

I have ordered for new airtel post paid connection a week ago and i had submitted all my documents. Airtel representative has gave me a sim card lase Saturday(3-Jan) he committed me that verification has been complete and sim will be activate within 24 hrs, but 6 days gone as of now. verification has made and sim not activated. Mbl No :[protected] Every day when at all i contact 121 they told me that verification has been complete today. Really feeling bad about airtel service.

To summarize the issue - I bought a wi-fi data card on six months advance rental scheme (by registering at Airtel website). Unfortunately, when my plan was activated it was not captured properly and I'm receiving the bill for monthly bill payment. I've already furnished the receipt (no:550-257) of advance payment for verification via e-mail earlier as well as at Airtel Relationship Center. I've been chasing it for over 3 months now but despite multiple assurance for quick resolution (refer below); issue stands as-is. Apart from this email trail (refer below); I've logged complaints 3 times; listing the complaints for reference:[protected],[protected], and[protected]. *********************************************************************** On 14 November 2014 at 14:07, Sahaj wrote: Hello, Thank you for your response. Though, not very sure if I can trust what is mentioned in your emails. Sharing the receipt for 3rd time now. Hope it helps in reaching to quick resolution this time. Thanks & Regards, Sahaj Gupta On 14 November 2014 13:55, <[protected]@in.airtel.com> wrote: Dear Sahaj Gupta, Greetings from airtel! This is in reference to your email with a concern regarding bill charges for your airtel datacard number [protected]. I would like to inform you that already your concern has been escalated to the respective department on top priority. Our team is working on the same, I would respond to you very shortly with the updated status of your concern. I request your kind cooperation till such time. Further, to process your request kindly provide us the scan copy of payment receipt of advance rental, enabling us to do the needful. Thank you for choosing airtel. Best Regards Meera B Service Specialist airtel - the smart phone network "If you are not satisfied with the resolution of your complaint, you may contact Appellate Authority with the SR number. Please click on http://airtel.in/applications/xm/MobileAppellateAuth.jsp for Appellate Authority details."[protected]Original Message[protected] From: sahaj.[protected]@gmail.com To: [protected]@in.airtel.com Cc: Sent: 14/11/2014 12:56:51 PM Subject: Re: [|BAL|Ref09354992|] COMPLAINT: UNWANTED BILL RECEIVED (NUMBER:[protected] Hi, Is there any update to my complaint? I reckon multiple 72 hours have passed since I received the last update i.e. 'we'll revert with-in 72 hours'. It is over 1 month since I logged my complaint but no resolution yet. Moreover I keep getting reminder for payment. Thanks & Regards, Sahaj Gupta On 28 October 2014 19:14, <[protected]@in.airtel.com> wrote: Dear Customer, This is in reference to your email with a concern regarding bill charges for your airtel datacard number [protected]. I would like to inform you that your complaint has been forwarded to the respective team on hiThis e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.

I had 80 rupees balance til yesterday.now its 0.Unnecessarily some FULLTRACK IPLAYER_5 had been activated which even I have never heard of. And my data plan also valid til yesterday and after that I have been using my wifi.So no data cost could be charged.I want my deducted money back. Also Customer Care representative(Some girl named- 'Neelu') who talked very very rudely when I called, that she was neither told be the complete reason not she tried to understand my problem.She was just trying to disconnect the phone.She was very mean and rude.I called up twice to 198 and both the times some girl received and talked very rudely.She was misbehaving all the time.She was just not interested to resolve my issue.It was a pathetic customer support one could get from any telecom service provider.

It's 2 month old issue now, I almost exchanged 35 mails so far but no result... I tried reaching everyone 121, nodal, appllets authority but all in vain, they don't even respond back. It's clear they don't want to refund my money. This is how you run business. Airtel... Shame on you.

Called up 121 five times and the so-called customer care executives were unable to resolve the problem of activating 3G service for my 3G enabled handset, since I am unable to activate 3G from my end. It gives the error code 536. Another thing, THIS IS NOT SOME POLITICAL RALLY that the executives HAVE to converse in Hindi even after we choose English as our preferred language. These executives can hardly comprehend what issues we are facing because THEY DO NOT LISTEN & their English vocabulary is awful enough beyond words/expression. How they got employed to a world renowned telecom company astounds and leave me speechless. The next day I called up 198 (6 times)to file a complaint regarding the activation for 3G service. They were also unable to activate 3G service for my number [protected]. I wish to make it clear that I am smoothly using Aircel 3G service from this same handset. Since 198 is supposed to be for lodging complaints, I was under the impression that they would 'go the extra mile' to help resolve this issue but... Hehyeho... They hung up the call at all the 6 times while I was explaining the situation. It would be understandable if the line got cut midway while conversing but... 6 TIMES??? Dream on... Unlikely situation for the line to get cut at all the 6 times midway in conversation. Also, where the BLOODY HELL are the cursed supervisors and the higher ups even after we ask to speak to them? It's always... Sorry but the supervisor is not available. Where are they gallivanting about? Airtel customer care service is so frustratingly crappy that words fail me when their ignorance, poor English vocabulary, puffed up stiff necked attitude and cowardice to face situations have become a symbol, motto and logo to represent the company. I pity you Airtel for such unforgettable customer care service experience.

My name is Shrikrishna tiwari. My Airtel mobile no is [protected]. I am fed up with Airtel. They are doing cheating. On 07 Jan, 2015 I was notified via sms that “LAILA has been activated” and they charged me Rs. 35/- for the service which I never want. I immediately deactivated the service. Now, on 14 Jan, 2015 I was re-notified via sms that “LAILA service has been renewed” and they charged Rs. 35/- again for the unwanted service. I don't know why Airtel is doing such type of cheap things. Till 15th Jan 2015 they charged me a total sum of Rs. 70/- for an unwanted service. I never want this service. I want my 70/- rupees mobile balance back. Please refund the deducted amount as soon as possible. Thank you! Encl: Deduction proof.

I bought a duplicate sim from Airtel store at my office, Infosys Limited, Chandigarh on 23/12/2014. Earlier my sim was prepaid and I wanted a postpaid connection now on the same number. I submitted all my documents which included copy of FIR for the lost number, my Infosys ID and a photograph along with form submitted to get a number. After few days I was told that they need another ID which gave my address verification. The lady at the store told that a letter from HR will suffice. After again a couple of days, I was told that the HR letter got rejected and I need to give another proof. This time I submitted my Driving License. Again after few days of no response when I checked, I was told my documents have been misplaced and that I need to submit all of those again. I submitted everything again and my documents got submitted at the office on 10 Jan as was told to me by a customer care executive. And now on 16 Jan when I check with customer care guys, they tell me that only tele verification is left. I have gotten this message that network signals are available on my sim since 13 Jan and still I could not locate any signals/towers when I insert sim into my phone. These guys have wasted my time a lot. Now I am planning to buy another sim from some other store but I would seriously like an explanation for all the trouble I have got.

Hi, I am having a prepaid number +91 [protected]. I got the recharge of 997 international roaming pack but still 99/min was deducted unnecessarily and when I made a international call to reach customer care to enquire about the same issue they listen to the query and after keeping the call on hold by saying "Transferring your call to senior". Post more than 10 minutes of hold, they do disconnect the call very smartly. It was repeated 5-6 times. And my last cal was most pathetic as by committing that charge was by mistake and he is goanna refund my charges he put me n hold for 11 mins and after that another executive came on the same call and asked for the enquiry again. This is really pathetic.. For getting my 99 rs back in m y account I was charged 180 rs or my international cal to customer care. Really bad experience with Airtel and such a pathetic service by customer care executives.

I have been using the Airtel Broadband and Landline connection for past 5 years and now I requested the airtel to cancel my Broadband line and keep the land-line alone active and I have enquired with the Customer care representative regarding the prices for the land-line connection alone.. At the first instance, a lady representative spoke to me and informed me that the plan of INR 250 / month excluding taxes.. The Next day, i called again the Customer care to confirm the same but this time, they were telling me the different plan as there is no plan of INR 250, there is a plan of only INR 350 excluding taxes.. After a long discussion with the customer care representative, I confirmed to go-ahead with the 350 plan and they have made a request too (request #: 52476178 &[protected] and informed me that within 4 working days, a verification call will be done.. But here the problem continues as I got a call after 4 working days from backend people of airtel and they informed me that there is no plan of INR 350 and the plan starts only of INR 400 excluding taxes. This is hectic, irritating and a worst behaviour they showed on me. how can i trust the service provider if they are telling the wrong information every-time. Pls advice and assist on the above

To The AIRTEL Customer care My AIRTEL let 4G number is [protected] and alternate number is [protected] Previous month my data limit was 40 GB which automatically turn into 30 GB Without any information. I have spoken to customer care and they informed me that After 30GB is chargeable . My usage was finished within 10 days which I feel was inappropriate. .I feel it was false . I would like to discontinue with AIRTEL service.? Please contact me ASAP GGAURAV SARAOGI Block CF 169 Salt Lake City KOLKATA 700064 Sent from Samsung tablet

I had an Airtel mobile connection - [protected]. Airtel revised my bill plan without any intimation or permission. I sent multiple emails to customer care to restore my bill plan back to the original plan, but it was of no use. I stopped paying the bills since they charged exhorbidant amounts on my bill without reason and therefore airtel disconnected my number. Airtel executives started to call me for payment of bill dues. I explained each and every executive who called me my issues and reasons for not setting the bill, however, nobody understood (you see airtel has employed very dumb executives). I received a final mail from their officer regarding my bill settlement and i replied to the officer to call me to discuss this matter. I didnt mind paying legitimate dues. But changing the bill plan without intimation and my permission is uncalled for. Today, i received a call from [protected]. They claimed to be calling an advocate of airtel from Delhi High Court and asking me to settle the dues withtin the next hour or else i will have to face penalty of Rs. 20, 000 (for a bill amount of Rs. 875) and appear in Delhi High Court the next day. I came upon this site and knew this number was fake. Shame on Airtel for stooping so low and sharing customer information with third-party agencies. Further, please emlpoy proper staff who can help the customers and not harass them with repeated calls.

Took a new connection from Airtel store in Galleria market, Gurgaon. Submitted all documents but the connection did not get activated even in 10 days, even after numerous calls to the store (and every time they guaranteed would resolve it in 2 hours). I even went to deposit the same documents once again and a new SIM card was given, but even that did not work. Frustrated, I decided to surrender the SIM and take my money back. Unfortunately, the store people were more than happy to do so! What a shame, especially when its by such an old telecom player in India. Customer service at its lowest!!!

Since, 9th of January 2015 my mobile no.[protected] was not getting any signal. Whenever, i try to contact this number from my alternative no.[protected] and others, it used to connect some other person of Hyderbad. Subsequently it is learnt that my SIM was exchanged without my consent. On making repeated/several complaints to the customer care of Airtel, finally said that it was done by MISTAKE at some of the Airtel store. Instead rectifying the same immediately, now the staff of Airtel is insisting me to go to the nearest store and submit some documents for further activation. It is not understood why should a customer be penalised for their internal mistake?

I am a journalist by profession and already an airtel consumer. My existing number is [protected].. However due to my professional reason i wanted to opt for another parallel number. I had approached customer care and subsequently an agent named javed approached me on 6.01.2015 and on the same day a sim card was deliered at my residence in Delhi. And i paid the salesman an amount of 350/- .The number i was alloted was [protected]. however even after almost 10 days, connection has not been restored. Neither customer care not the dealer is responding. i want my money back as i want to opt for a new connection. i feel very dissapointed with the behavior that Airtel has shown. i would like to mention the numberof the dealer as well, He is Javed [protected]. kindly help me to find a solution. regards, Tapas Kumar Sengupta [protected]

I am using Airtel prepaid number. Since last 3 days, I am unable to make an outgoing call, instead I get a voice message "There is a temporary suspension on the outgoing calls facility of this number. Please call customer care for more details". I hold enough balance. I raised a complaint regarding this before 3 days and the issue is still open. I speak to customer care 3 to 4 times a days, still none of the highly educated executives in the customer care is able to give a proper response. I checked this sim card with other handsets as well. It doesn;t work; any other sim cards in my handset, it works. There is no damage to the sim card as well. The complaint reference number is : COGCL[protected]. I am really fed up with Airtel service and the way they handle complaints.

Hello Sir/Madam I am Nikhil Dubey, behalf of Grenland Shelters Pvt. Ltd., We have Ported some numbers from reliance on the name of Greenland Shelters Pvt.Ltd. to Airtel in CUG Plan.At the time of porting those number i have communicated one of Airtel executive Mr. Ranjeet Thakur ([protected]), they committed us for plan of Rs 199.In this plan he committed 1000Mins (Local + National) + 100 SMS per day and also committed for calling will be charged according to seconds.But when i had called to customer care to confirm my plan they told me that my plan was Rs 199 but only 400 min(local + national) will provided to us. I have also doubt about he didnt create CUG yet because my no was ported on 27th Nov, 2014 & i got bill of Rs 204 for no [protected]. RelationShip number of our no is also different for Example: [protected]- [protected] [protected]- [protected] [protected]- [protected] Please look in to this matter, provide me proper solution as earliest..

PERSON CALLING FROM mobile no. [protected] say he is calling from airtel koltata and wants credit card details to pay my airtel bill and provide offer for free 1000 calls. this is fraud person dont tell any details. Neelam Gupta : [protected]

Dear Service provider, I have registered my complaint about constantly balance deductions to your complaint centre (198). they reply me always the same that is we cant help you out this problem is related to your handset. As per your CCE i am sending the messages to this no. [protected] but that's completely false. This is my new connection problem occurring from toady's morning still going on.([protected]) If i did so why should i have need to talk our CCE. i don't have much time call again and again Hope my complaints will solve on immediate basis. Regards. Bhagwat Mehra [protected]