Airtel Complaints & Reviews

Hello All, Please see the chain email below. I am using Airtel Broadband and Landline connection and every 3 months I face similar kind of issue of no internet either during 5~6 hours or complete blackouts. The following emails have been sent since I had no internet and telephone services for complete 5 days. And everytime such things happen it takes months to recognize and to get the bills waived off for no service. However, this time its a completely different story I have asked them some questions which they are not acknowledging and answering despite the fact I have sent out the emails in english and hindi. I am collating all the data at the moment i.e. all the email exchanges happened in past 3 years wherein Airtel has promised time and again for the non occurrence of issue but it keeps on repeating every 3~4 months. Need your help in getting my answers. On Fri, Jan 16, 2015 at 4:03 PM, Rajnish Goswami <rajnish.[protected]@gmail.com> wrote: I am still waiting for response after sending you the mails in English and hindi let me know. On Wednesday, January 14, 2015, Rajnish Goswami <rajnish.[protected]@gmail.com> wrote: महोदय सचिन जी, आप लोगों को अंग्रेजी समझ नहीं आती इसलिए यह पत्र व्यवहार मैं हिंदी में कर रहा हूँ ताकि आप समझ सकें मैंने आप लोगों से कुछ सवाल पूछे हैं जिनका मुझे जवाब चाहिए उसके अलावा आप कृपया यह बताने का कष्ट करें की बाकी लोग क्यों इस पत्र व्यवहार से गायब हो गए ज़मीन खा गयी या आसमान निगल गया कोई बात नहीं मैंने दोबारा उन्हें सम्मिलित कर लिया है महोदय सीईओ जी, मेरे पुराने पत्र व्यवहार में मैंने आपको कुछ सुझाव दिए थे उनमे से एक था की अंग्रेजी भाषा की समझ आपके कर्मचारियों द्वारा मैंने क्या लिखा है और यह क्या जवाब दे रहे हैं में आपको एक दिन का और समय दे रहा हूँ अपने कर्मचारियों से कहिये की वह ध्यान से पढ़ें एवं जवाब दें मुझे लगता है अब आप सभी लोग की समझ में आ गया होगा की मैं क्या चाहता हूँ. महोदय सचिन जी मुझे नहीं पता की आप क्या पता लगाने की कोशिश कर रहे हैं पर जो मैंने पत्र व्यवहार किया है उसे पढ़ें और समझे हवा में कुछ न लिखें धन्यवाद रजनीश On Wed, Jan 14, 2015 at 7:03 PM, Net <[protected]@airtel.com> wrote: Dear Mr. Goswami, This is with reference to your communication dated 12th January 2015 wherein you raised the complaint regarding billing discrepancy due to charges levied for non functioning period against the airtel landline number [protected]. We apologize for the inconvenience caused to you. Your concern is being addressed and we are still working toward the resolution, we will share the status of progression by 15th January 2015. If you have any further queries/concerns, please contact us at [protected]@airtel.com. We will make every effort to revert with a resolution as soon as possible. Regards, Sachin Rajput Customer Services bharti airtel limited From: Rajnish Goswami [mailto:rajnish.[protected]@gmail.com] Sent: Monday, January 12, 2015 11:05 AM To: NET; Appellate Ncr; [protected]@bharti.com; CEO direct; Gopal Vittal; e support Cc: Nodelofficer Del; nodal Pb; ccfeedback upw; Nodal Officer; Nodal Officer Haryana; nodalofficer hp; Nodalofficer Jk; Nodalofficer Mumbai; Nodalofficer Gujarat; Nodal Officer MPCG; NodalOfficer Raj; Nodal Officer KK; Nodal Ap; Nodalofficer TN; Nodal Kerala; Nodalofficer WB; Nodalofficer Bih; Nodal officer NESA; Nodalofficer Orissa Subject: Re: Delivery Status Notification (Delay) Here are the things very politely written once again - 1) Called up customer care on 23rd Dec 2014 to know the status of internet and landline connections which were not down - Told by customer care that it will be up and running by 24th Dec by 08:00 PM 2) 24th Dec 2014 - Same status same response. Got a call from Nodal Office who assured me that he will ensure that all the updates will be provided its been 16 days now no update has been provided by the Nodal officer 3) 25th and 26th Dec 2014 - Same status no internet no landline same response from the customer care 4) 26th Dec 2014 - During night time I called up customer care who confirmed that everything is up and running. 5) 27th Dec 2014 - Engineer visit premises and corrected the issue 6) 11-Jan-2015 - Internet went down at 03:36 AM and came back at around 01:00 PM total 10 hrs blackout. Here are a couple of question I hope you will be able to answer within next 48 hours and NO CALLS WRITTEN RESPONSES ONLY - 1) Why the customer care was giving a standard response? 2) It took 5 days to rectify the issue with my landline and internet down why? 3) Why their is never a notification on such issues through SMS or email however, in case of billings we start receiving the notifications prior to 3 days of due date? 4) I was supposed to send out 10, 000 emailers during christmas to the leads which I have with me and was not able to do so leading to potential loss of business in the month of January? Who is going to compensate for that? 5) Why Nodal officer did not provided with the updates? 6) Why the charges have been raised for no services I have lost on potential revenue because of the blackout you must also bear the brunt for the same? 7) Why I havent received any response till date on my last email? You have 48 hours to respond and a plan to compensate me in lieu of the potential clients which I have lost. I have had enough and cannot accept any such thing in future. Just in case I dont receive a suitable response I will take the next course of action. Wish you all the luck in responding to my email and queries. Thank You R.

My Mobile Tel #[protected] Please do not send un authorized automatic messages using your filthy indiscipline English languages. My friend has called me and I have not responded to the call. Then, I HAVE GOT A MESSAGE SAYING THAT - From my friends mobile # [protected] ""can't talk now, Call me later?"" Then I went personally to my friend and asked him -Have you sent message like this- He was surprised and stated that he will never make such type of FILLTHY LANGUAGE. Will you stop such unwanted and un-warranted messages without our authorization ??????????? If you continue with this type of messages _ We will take legal actions against your AIRTEL.

I have not activated airtel nexgtv they are charged 125 rs today. I have spoken with Sumathi airtel senior executives bbut I did get proper response and they are not taking compliant also please check and refund my mount. Thank for doing needful. Thanks Moovendan

Hi, My Airtel No [protected] is temporarily out of service and I wish to reactivate it. I am currently in London and will be returning to India next month. I need the no as this is my official no. Please advice. Hope to get a positive response. Many Thanks, Rohan

Dear Team. I am Lakshminarayana Yuvraj, I am writing this to inform that I have a very very poor and pathetic service from airtel as well as your customer care representatives, Here is my short and unfair story. I am using the above number since 2012 September that is [protected], with individual plan, then on January 13th 2015 I decided to change to corporate plan, I work for Infosys since September 2013 and now I thought just to change apart from this my wife also use airtel prepaid and I wanted to opt for corporate plan, I submitted all the documents on 13th at airtel office in Infosys, some one came to verify at my office around 4pm on14 th which was all fine and the network collapsed on 15 the Thursday, I called airtel and they asked me to confirm my present address and it is. 17/1 Anjaneya temple street cubbonpet Bangalore- 56002. Later on Friday my friend called and informed some one called to verify my address and shred the number who called he had very strong kannada accent, which I am sure he was fit for nothing but absolute crap and dumb. The above address is my in-law's address where I am living at the moment, and later a lady called me from [protected] and trust me she has a very strong accent and spoke to me in HITLERS tone, which I understood that was her cheap standard but felt pit how Airtel like a company hire people like that? She informed that they were not able to find my place, and asked me to stay in home and will send some one I informed that I was at a work and I will not be able to make it during day time and she disconnected, if I was airtel I would slap that lady and kick her out of the company, that is not customer service and that is absolute bull . Now the actual problem started my wife line did not got connected when I called airtel they informed that it will take seven working days? Every one gives me different dates as they wish. On Friday 16 th night Round 11:40 pm I got TXT to say that my outgoing will be disconnected that was crook, well I called support people on Saturday early morning at 5am and the guy informed me to ignore the sms and will have some one call me, no one called I called again at 8 am and spoke to Noor she gave some ref no and informed that she will have some manager will call me within 4 hours and again no one called, this morning Sunday I try to call my line and was gone Please explain who is responsible for this???? I called again with no hopes to your support group and spoke to bunches of dumb people give me all false promise for call back and no one is ready to take action against to resolve the issue. At last I called with full frustration and spoke with advisor to put it through manager and spoke to some one from North Indian, he informed that he will take care and again same 4 hours false promise, Basically my fone is cut, I can immediately switch over but it's Sunday again and I am travelling from Mysore to Bangalore and busy with my audit work, please tell me who should I come and slap for first, weather, how, how much, will u as a company the whole will compensate my time, values frustration, High BP, I can't request any more, all I want some one to slap on my behalf to all of them who involved in not getting my issue resolved and have some genuine persons call me and get things sorted, I will definitely not leave it here, will also have my solicitor involved. If possible I wish to have this sent to topest level escalation. Sent from my iPad

I wanted to do an online 3G internet recharge of Rs.249 on [protected](airtel), but by mistake I entered wrong number and the recharge was done on [protected]. I have the reciept mail. Details are as follows: Transaction ID - 830011 Amount (Rs.) - 249.0 Recharge date and time: 16th Jan '15, 8:20pm. I called the Airtel Prepaid customer care, the agent said, they cannot help me in this situation and I should call the person and request him to recharge back for me. I called the person on number [protected], he said, he don't use internet and he doesn't even have a smart phone so that he can use it.. Please do the needful and resolve the issue ASAP. Please contact: Aarti Dhiman [protected] aarti.[protected]@gmail.com

Sir/Mam This is bag to you that I Deepak Gupta taken 5 nos of Airtel net pack Data connection from your Dhanbad, Jharkhand Airtel store. I just visited your Dhanbad Store for surrender my all numbers but Mr. Satish Dey not cooperate me and misbehave with me. So, Requesting to you plz resolve my issue and process for surrender my data pack numbers asap. After that i m not responsible for monthly bill. Numbers details are given below 1.[protected] 2.[protected] 3.[protected] 4.[protected] 5.[protected]

This is the second time I am writing this and 5th time I am going to explain all over together. It has been now 6 days that I have recharged my blackberry with 401 INR but I am still without the Internet services. I have got a message that Airtel will get back to me in 2 days but I have not heard anything. I had to explain this thrice over the phone at Airtel no 7070 where I got to speak with manager name Megha who cold transfer me to another department. Now I have no doubt that you guys don't communicate with each other. What a pathetic customer service has delivered by Airtel . And I am failed to understand that what in this world will take to start the bloody internet service on my blackberry handset. I have sent several messages as well to 121 to get the services activated but again no response. On the top of my blackberry headset I still see a message that 'Activation is required'. This is ridicules, totally disgraceful. I will take it further now if I don't hear anything by day end tomorrow. [protected] Vineet Kashyap

Hello, My mob. no is [protected], I recently submitted application to convert prepaid to postpaid on 6th-Jan. By 13th-Jan I did successful verification of address and card should have been up and running with postpaid service thereafter, but instead of that Airtel blocked my prepaid and postpaid service altogether. In-fact i am not able to receive any signal on my cellphone. I did couple of restarts sim inserts/removals but nothing helped. After talking to ARC I came to know that this is a technical issue ! on Airtel side, seriously ?. and on top of that I got response from ARC that since system is down the technical issue can not be resolved. Nothing could be pathetic than this, a major service provider in India cries for system-down. I know its a lame excuse to hide inefficiency of system but almost week of blocked service totally puts big question mark on customer-care service and technical reliability of Airtel network. One thing I am thinking of doing is port my number to better service provider. If Airtel feels like its worth to retain customer who has been on same network for past 6 years, do respond immediately. Thanks.

dear sir, my number is [protected] on 09.1.15 i was recharged my number through online recharge amount is 30 . this amount was taken from my account, but the recharge process was not done my account number is [protected] standard chartered bank coimbatore branch take the immidiate action for solve this problem

I got call from Name Rana Pratap Singh [protected] he told me that you have won 25lac lottry congo You will get your 25lac in your bank account but for that you must pay 25000 as a tax on that and i spend my 25000 on that but no money i got from him he is telling i will send you on mon 20 jan 2015 but i dont think so its true plz dont give ur money plz any 1 help me i am crying for my money back take some action on him he is oprating from Pakistan

RESPECTED SIR/MADAM WE WOULD LIKE TO DRAW YOUR ATTENTION TOWARDS YOUR FRANCHISEE/DISTRIBUTOR WHO MADE WRONG COMMITMMENTS AGAINST THE CONNECTIONS ISSUED BY HIM TO US OF 4G...WE HAVE TAKEN 4 DONGLES WITH 4G CONNECTIONS WITH AN ADVANCE PAYMENT OF 6MONTHS RENTAL WITH A COMMITMENT THAT HE WILL PROVIDE US THE BOOSTERS FOR SMOOTH FUNCTIONING OF THE DEVICES. WE WOULD AGAIN LIKE TO DRAW YOUR ATTENTION TOWARDS THE FRAUD FRANCHISEE/DISTRIBUTOR OF YOUR SO GOOD CONNECTION...PLS TAKE IMMEDIATE ACTION AGAINST THEM.DETAILS OF FRANCHISEE IS MUSKARAS VYAPAA PVT LTD 17 BALMUKUND MAKKAR ROAD KOLKATA-7, DEVESH MUSKARA [protected]...THE PERSON DEVESH MUSKARA USED SLANG LANGUAGES IN TELEPHONIC CONVERSATION AND THE PERSON VISITED TO THE SITE HAS ALSO NOT REPORTED ANY POSITIVITY REGARDING THE MATTER... WE WOULD REQUEST YOU TAKE IMMEDIATE ACTION ON ALL SUCH PERSON AND FRANCHISEE WHO ARE DISTRIBUTING CONNECTION WITH FRAUD COMMITMENTS AND PROVIDE US THE BOOSTER IN OUR OFFICE AREA FOR SMOOTH FUNCTIONING OF CONNECTIONS... PLEASE FIND ATTACHMENT OF ID CARD FOR THE PERSON VISITED TO OUR OFFICE AND VISITING CARD OF THE FRANCHISEE... Thanks & Regards PURUSHOTTAM AGRAWAL 7/A BROJUDULAL STREET KOLKATA--700006 C/O APLAYA FASHIONS LTD MY 4G NO. ARE 1)[protected], 2)[protected], 3)[protected], 4)[protected] my alternate contact no. [protected], [protected]

Dear Sir, My prepaid mobile number is [protected] /Sanjaykumar Mistry, I had recharged 3G pack of 275 MB on 16-01-14/11:30 Am, at Paradip, and paid Rs.96 as per your AIRTEL launching offer leaflet displayed in the shop, After 24 hours, I did not received any SMS or not included in main balance. henec upon inquiry at the vendor/retailer, he advised me to check balance, but my money is transferred for Air tell local packs, which I did not asked. Please arrange to reverse the transaction for my 3G pack immediately Please note that In the leaflet Rs 45 for 7 days 3G/150MB pack was activated by me last week. I am using other number as post paid, hence this additional amount of Rs.96 shall be wasted without use.

Respected sir, I am Rahul rajak, a airtel subscriber. Complaints regarding [protected]. This no. Is registered on my name. My number stopped working on 26th December, 2014. I approached your customer care center and they asked me to provide documents. I did the same and the issue was fixed for a few days. However, my SIM is now barred again. I already have provided all the documents you previously requested. I request you to please look into the issue and get my number active again as soon as possible. It is very inconvenient to carry on my work without a functional number. I hope you understand my concern. My alternate no is [protected] Thanking you, Rahul Rajak.

iam thirumalegowda Tmy mobile number is [protected] and iam using for 3g data plan dongal for Dlink modem connect to the computer system and iam native place is budihal at post nelamangala taluk bangalore rural dist for the last few days 3g network connection is not working and most of the time working only 2g data service and so many times i will calling to the custemer care service center but that working person irresponbile for the answer for me please verify to this number and providing for good responsible for me and please take the action for the laziness person.and correct to the 3g net work. my mail id - thirumalegowdat.[protected]@gmail.com phone number - [protected]

I purchased MOTO G 2ND GEN on 1st week of December and activated the 2 month 3g HBO offer 15th December. It was mentioned that the data pack is valid for 2 months with 1gb per month but after 1st month the pack got over and the charges were deducted from my main balance Rs.400. Upon calling the Airtel customer care service, I was told that we have to go again on the site after 1 month and renew it again but my pack was valid for 2 months and it was nowhere mentioned that we have to renew it like that. Even when I tried to renew the pack again by that method, I got the error that the offer has already been availed on15th Dec that means he was lying.The pack should have been renewed after 1 month but it didn't and amount from my main balance was deducted. RS 400 is a huge amount for me and I want the Refund. My mobile number is: +91 [protected] I have attached the of screen shot of the error and the offer page.

I subscribed for 2gb corporate plan (I still regret that day). Soon I realise this plan is not serving my purpose. So I requested for 4gb plan. I contacted the airtel rep, he denied n said it is not possible (reason best known to him) then I suggested to get this plan cancelled. I informed that your rep - CANCEL MY PLAN. No action taken there. The story doesnt end here. Then I got a bill with hidden charges. I requested again to cancel. No heeds paid. Emails sent yet no response. Now the scene is thousands of rupees bill printed without the connection. Are you serious about your business or is it open to loot ppeople

Hi there, My Airtel Prepaid Mobile no. [protected], I am really Feed up with Airtel service. Today unknowly my mobile data connection option was enabled and after thtat i am not used my mobile for ~5 hrs, after that i taken mobile and service msg displaying my balance is Rs 0.083/-, balance fully debited from 123 Rs, and noted Data option is enabled, immediately I disabled the data option, not No use Now balance is ZERO. Even Monthly 2G data plan itself 125 Rs = ~500 MB. but bcoz of worst options in Airtel service I lost money. Airtel atleat Activate 125 Rs 2G Internet for my no. after verifying details i said. Pl make data plan to Enable on only Request. Thank you!

I have been receiving unwanted service messages on my airtel number. I have received over 300 messages in just 24 hours and all from airtel related to 3G plans, ringtones, talktime etc. due to which i have to keep my phone on flight mode all the time. I registered for DND but the situation is still the same. Then I called the customer care to resolve this issue and they said that you have to wait for 7 more days.. What the hell is this.. They are not ready to help their customers. Please take actions against them.

sbought Airtel sim4Yrs back i lost it in november and got neW replacement sim on dec It was working fine for few days and when i was in roaming It says airtel service not avail cant connect to network. I compliant for this tHrough call and mail but all waste No proper respone from airtel yEt