| Address: Jamnagar, Gujarat |
From,
Pranab Kumar Bisai,
[protected]@yahoo.com
Sub: Recharge not credited to regular account but credited to dedicate account.
Dear customer care,
I have recharged my Airtel no. [protected] (West Bengal) on[protected] at Jamnagar, Gujarat, with Rs 251/-. But this sum is getting credited to an account called "Dedicated account".When i called airtel customer care they told they have nothing to do regarding that case. This Dedicated account is not working while roaming, as I am on roaming so, total recharge goes to Airtel by cheating me. Why this type of service activated??? This is nothing but cheating customers. Please transfer the balance from dedicated account to regular account as earliest.
Aug 14, 2020
Complaint marked as Resolved
Airtel customer support has been notified about the posted complaint.
This is with reference to your post dated 06 Jan. 2015. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively.
You can also get in touch with us at airtel.[protected]@airtel.com
Regards
Saurav Ahlawat
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com
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