Airtel Complaints & Reviews

About a month ago I recharged my Airtel number [protected] using free charge. I received a confirmation for the same from Airtel, but the recharge is yet to complete. And when I try calling Airtel the simply hear the problem and then hang up.

Dear concerned, I am Rahul Chitale. I want to port from Airtel to Tata Docomo for number [protected]. I submitted MNP form and all required documents at Tata Docomo outlet on 15th December 2014. On 16th December I got call from Airtel CC asking to cancel MNP and avail offers. But I confirmed that I am not interested in any offers and still want to port out. Now after 8 days there is no update on MNP. When I contacted Tata Docomo CC over chat, I got very irritating answer that they never received any MNP request for my number. So I contacted the Docomo office where I submitted my documents and MNP form and they said they have forwarded my request from their side and problem should be from Airtel side. I contacted Airtel CC and asked about this and got reply that there is no problem from their side. I again contacted Tata Docomo CC this time on MNP helpline [protected] the first time a lady told that my MNP request is accepted but they didn't got any confirmation from Airtel. Now again whenever I contact Airtel they keep telling there is no problem from there side and Tata Docomo CC says they never got my MNP request. In this chaos I really very frustrated and don't know what to do. Last time also my MNP request for Airtel to Tata Docomo was failed for consecutive 4 times. In this I only wasted lot of money and time but never got desired results. I request TRAI and DOT to take strong action against Airtel for MNP issues.

I have raised a complaint with Airtel customer service that the network connection is very bad and I would like to disconnect it. Even after repeated requests, I was told to visit a branch and fill some form.. I already tolf them I would not be able to do that and told an representative to collect it from my place... But no response from them... Now its been 3 months and I am getting bills, though I have not used and being asked to pay the bill... I am asking why should I pay when I am not happy and stopped using it. Is it not their responsibility to work on the request in the first place. Airtel treats the customer only until they get a new connection, but if we want to disconnect, they want to pull as much money as possible.. bloody traits...

I had bought Airedale sim from my office. Plan of 275 as 1500 minutes (25 hours) i can call local and std with some sms also free. i called for 221 hours and i got a bill of 475 and when i checked with the dealer who gave me the card he saying me that he is not responsible its all Airedale do . they have 30 bill cycle . He also inform that they only charged me half of the rent not 275 and i can use only half of the minutes, . This they do without prior notice.. Clear cheating of customer.

Sir, We are using a prepaid number [protected]. There was a deduction of Rs. 405 in five minutes from our account. On asking the customer support they said that it ie because of Internet usage although we already had Internet plan with balance MB even after deduction of Rupee balance. The customer support executive was very rude and she had no courtesy even to listen to what we wanted to say. She just said one thing repeatedly and then disconnected the call even without resolving the problem. Please look into the matter as it is harassment on the face and airtel customer support should be penalised for this and our balance should refunded immediately.

Dear sir/madam, I, Moumita De wants to inform you that amount deducted from my cellphone([protected]) pre paid account. Airtel deducted Rs.21 and Rs.25 from my balance respectively in two days. I want to get back my amount immediately. Airtel have software to deduct the above mentioned amount by their way and I want to get return my amount. Please do it from your end. Do not deduct our balances from our account. This is not the good practise. Thank you-Moumita Dey, Arjunpur, Baguihati, Kolkata

sir, I have recieved calls as description below- [protected] at 09:18AM 23/12/2014 [protected] at 09:24AM & 09:28AM 23/12/2014 the person/s want to know my ATM details telling that the card was blocked & to unblock card these informations are urgent !!!

Hi, I have a corporate plan in Airtel. Every month they charged for calling my CUG numbers and activate a 3G packs without my notification. Every month they charged about 450 instead of my 125 rupee plan. every time i called them they are giving some wavier about of 150 rs and cheating me. this is the third month they are doing the same. Anyone please suggest, how to raise a legal complaint for this?

I purchased airtel postpaid data card connection from rajnagar ghaziabad. i told them i need an unlimited plans so they can show me airtel brochures if they got any unlimited schemes, I wanted unlimited data card pack . but there was no more than 8 GB unlimited plans available at that time. so i asked them if they got anything more than that for unlimited plans . they told me sir presently airtel had launced 10 gb unlimited plan for 1500 rs per month but we are providing that connection to only postpaid costumers. I told them ok i will get that postpaid connection, They didnot charged me any price for sim or connection . Fot the first month the bill was around 450 rs I paid that bill next month it was 2012 rs i paid that too but for the another next month bill was 5500 +. now when i complaint about the bill they told me sir you have to pay that bill or we will go to court. I do not know what to do now i told them i will pay 1500 + taxes or late fees whatever and terminate this connection. but they are not terminating my connection nor they are reducing my bill. Kindly guide me further as i am thinking to file an FIR against Airtel and that airtel customer service shop at RDC ghaziabad. I am not a fraud but i wont pay the bill thats so unfair. I wasnt expecting this out of airtel. My email ID : [protected]@gmail.com my data card number: [protected] mobile number: [protected] Thanks and Regards! Gaurav Chauhan [protected]

My cell no. is [protected]. I have recently ported to airtel and need to topup my account. I tried using the topup recharge card, but the reply I get is 'Error code 11 99 main menu 44 back'. Please check and let me know where I went wrong in topping up. You can send msg/sms to my above no.. Thanks in advance.

I am using air el post paid mobile No [protected]. The connection has no sms facility from past three days.In spite of numerous complaints, the company has failed to solve the problem. So much so after 3 days of constant checking up, the helpline tells me to log the complaint again. Hope air el does something about it...

Hi, This is Neeraj Lad from Pune, took an Corporate plan from the Airtel agent Atul Kulkarni and Summet. Now while i took the sim for postpaid, i have submitted them Rs 250/- cash, on the same which summet told it will get adjusted in the first bill. But now it been 3 month over, every time i call this Atul kulkarni and Summet, they assure me to pay within the day. Now its been 3 month, these guys are neglecting my calls and messages. I am disclosing their numbers to you. PLease request to take actions against them, else i need to move further ahead with file complain against Airtel Atul Kulkarni: +91 [protected] Sumeet: +91 [protected]

Dear sir/madam, I have made attempting loading cash to my airtel money account through net banking. It as been unfortunate that i have been debited from my net banking but it as not been credited to my airtel money cash. Also i have experienced failed attempts many time loading cash to my number [protected]. PLEASE resolve my problem, and credit my sum back to my net banking as soon as possible. Anticipating your kind response to refund my money back. Thanking You,

On[protected], my balance got deducted by Rs.47. I haven't activated any plan or services. When I called customer care they said the balance was deducted due to use of Internet after Internet balance got finished, but my Internet plan still has validity till Jan 4 2015 with 1.5 Mb remaining. Please help me get my money!!!. Thanks in anticipation.

i have received a computerised voice message call from the number [protected], the voice message told me press 1 for atm registration, i pressed 1 immediately the voice message told me thanks for registration, then i cut the number.the problems i really dont know who called me, so i am confussed verymuch is it a scam. so please take necessory action.

Hi, This is Sanjeev Singla from Panchkula, Haryana. I have an airtel postpaid connection with 2G pack activated for 6 months. I called airtel customer care on Oct 14, 2014 to enquire about 3G pack in Panchkula and they told me its available there so I asked them to discontinue my 2G pack and activate 3G pack. They did it. But from then I have never been able to access 3G on my phone, it always show 2G connection. But in the bill, they have charged me for both 2G and 3G. When I called them again they said 3G is not available in Panchkula. I felt cheated and annoyed. They only sms me complaint numbers rather than solving my issue. I expect someone more responsible from Airtel team would look into this issue and try to resolve it rather than making false promises. Regards, Sanjeev Singla [protected] [protected]@gmail.com

1.. Nov 4, 2014: I think I have the worst experience with any service provider like this after reliance communications. Your company sucks and complete staff. You have greedy and highly clever staff. When I applied for Airtel TV, Ms Soumya - the online chat executive wrongly promised me that my airtel tv will be installed in 4-6 hours though i repetitively asked her about same. She was just after transaction Id to en-cash incentives. Later, I came to know, it takes 24-48 hours. She ran away with transaction Id and I am arguing and fighting on phone with customer care executives and local dealers for almost hours on the chargeable customer care number, and all are shameless fellows with repeated false promises and my installation is still pending. I have been waiting and taking early off from office to get Airtel DTH installed. I already have Tata Sky at hometown (pretty happy with that), but just wanted to experience Airtel services and yes I can very confidently say, worst Company to buy products, and I also agree to the fact that I made a big mistake by doing advance payment online. I feel I am begging for the services just because I already made payment rather availing paid services. 2. Dec 14, 2014: I am again facing this stupid thing now. I cannot bear this crap anymore. As per my online chat with Ms Soumya (customer executive with Airtel), before buying Airtel Digital TV, I was told by her that I can take subscription of non-HD channels on a HD set top box and hence she asked me to buy HD set top box and I can buy Rs 370 Mega Pack later. Today (Dec 14, 2014), while interacting with another customer executive Mr. Hitesh, I was told that my Mega Pack is now costing Rs 420 and I compulsorily have to take 2 HD channels because my set top box is HD. Its not even 1 month since I have bought Airtel Digital TV, and so many "wordings" have been changed by this company and its executives. I am seriously very irritated, frustrated and annoyed with the crap I am hearing from your company second time. Its my second complaint within 2 months of buying DTH connection from your fraud company. Added to that, the call centre numbers are chargeable, hence I have wasted almost Rs 100 on calling the call centre. I never ever came across such situation with Tata Sky at my parents place, but i definitely feel I made a mistake my choosing Airtel for first time. 3. Dec 20, 2014: Mr. Ammar Ibn Khurshid - customer executive from Airtel assures me telephonically that I will have to pay only Rs 390 and and the 2 HD channels will not be added to my Mega Pack, but still my Mega Pack is activated with Rs 420. Complete company. All my relatives and friends know about this Airtel company and advised me to withdraw their services permanently.

My Mobile no is [protected], From last one week i am unable to use Internet. I am in roaming at Rajasthan state Barmer location. From last 4 days I am contacting your customer care people but of no use the al last today have booked complaint with CGPSC [protected] and after half hour i received SMS that your problem solved switch off and on. I did same thing. But my problem remains same. I checked with local sim it is working fine. With my own sim i am unable to do any Internet use, web browsing, download nothing from any sites. Without using pop ups are coming you have consumed this much MB. Please tell me whether my problem can be resolved or not. I am using this same your service with same no from 2005onwards. You can check my records. As per my profession i have to be 21 days in roaming and 21days in home place. If my problem can’t be resolved i am ready to quit your services. Let me know.

I am using airtel prepaid mobile No [protected]. The connection has no sms facility since six months. In spite of numerous complaints, the company has failed to solve the problem. So much so after 3 days of constant checking up, the helpline tells me to log the complaint again. I cannot even seek MNP since SMS facility is not there. It's tough to change number so frequently. Hope airtel does something about it.

Hi, This is Divya Gopalakrishnan using your service via mobile no- [protected]. I have recently ported my number to Airtel looking forward for a better service as heard from other people. But, I am very upset with your services especially internet. I was promised while porting by your executive that I will be getting 3 months of free 3G internet. Later I came to know that its not activated unless I call your customer care. On 14th Dec 2014, I called your customer care to activate the service for 3G & raised the request no – [protected] by your customer care executive Mr Rakesh. He confirmed me that the service will be activated after 72 hrs with a sms of activation. After waiting for 72 hrs, I again approached your customer care where Mr Siraj spoke to me confirmed that I will have to wait further 24 hrs more. But, nothing happened post that. Now, the worst part was on 18th Dec 2014 got a call from Ms Pratiksha who was asking me if my request is fulfilled ! on which I confirmed her that activation is still pending and she must check properly & revert me. I am still waiting for her response. Apart from that she was telling me to talk to customer care again & tell them to give a ETA or leave Airtel service. Today 20th Dec 2014, again I called your customer care and spoke to Mr Aman who promised me that my number will sent to his seniors for immediate activation of 3G internet and I can enjoy the service in next 45 minutes. So, its almost 2 hrs and no action till now from your side. Now, as a rational customer in a metro city, I got a very bad experience with Airtel on above issues. It’s the age of high competition and Airtel is taking the customer so lightly and treating them like a beggar. I heard lot from people and switched but after seeing the response from your people, now I am very much upset and going to spread this in my whole contacts maximum. If, you really want a customer to be with Airtel then improve your promises given by your customer care. Please note that because of all above issues and false promises made by your customer care, I am not interested to be with Airtel & might be switching to some other mobile service provider immediately without paying your any bill. Its all what I can suggest that be honest and try to fulfill the commitments what you promise to customers or one day Airtel will also be crash. Good luck..