Airtel Complaints & Reviews

Dear Airtel Team, My Name is M.Srinivasarao, My BSNL NO.[protected] recently i applied (last month[protected] postpaid connection in Online. that time i get a call from customer care.executive came into my house and taken all documents and amount of 1000/-, He's given a new sim card. That time Onwards Executive drag the time in day by day and last 3-4 days onwards he's Not responding my call Can you Please resolve the issue as early as possible Executive name:MADHU Number:[protected] Team leader name:Manikanta Number:[protected]

Dear Airtel Team, This is to inform you that I own a airtel number [protected], to convert [protected] from post paid to prepaid, I have been walking for your showroom since 5 days and no positive revert yet. And i have been wrongly highly charged for some consecutive months and they said they will waive off rs 250 in my rental for next 3 months bills and they will send a revised invoice but for 6 months none of the Airtel team gave me a feedback and i paid ending the penalty of Rs 300. And when i enquired about the feedback Mr.Purushoth from your Nungambakkam branch, has told me it will get converted in next 4 hours and the four houys didnt get from 30th December till 2 jan 2015 and when i asked why was this issue, he stated you need to ask Airtel head office and shouted as if i am a layman, a very very poor customer service i have experienced in my life time. The Bouncers in the bar is 1000 times polite than your so called customer service executives. Please let me know either you could convert that into prepaid or should i change to any other network. Regards Balaji [protected]

I am Dr Dhirendra singh and using services of airtel for more than 10 years. My mobile no is [protected] and I stay in Ghaziabad. I used to get my bill on my address but to save paper i got registered for E bill facility. I also got myself registered for 3 G/2G plan of airtel in INR 100 with 500mb of 3g and 500mb of 2g. Since I am a doctor with busy schedule and never cared to see my monthly bill, I thought if bill amount is less than INR1000 then it is routine and kept on paying. Suddenly my last month bill was more than INR1800 and I got suspicious and checked the E Bill, which cleared my apprehension that i was being charged for 3G services without getting any SMS for last one year as I was exceeding 500mb quota of 3 G . I have an I phone 5 which does not have facility of 2G so my plan of 500 mb free 2G is going waste for last one year. I get unwanted phone calls and sms for bill and many more services from Airtel but DID NOT GET A SINGLE SMS/PHONE CALL THAT YOUR FREE QOUTA OF 3 G IS OVER, , I TALKED TO CUSTOMER CARE and the politely noted my complaint, they politely said we can discount your bill with INR400. Failing to convince I asked for portability. To me this is fraudulent mean and I will pursue this matter with consumer protection till i get the solution. I also know Dr Ashok K Gupta resident of Ghaziabad mob no, [protected], who has similar complaint with Vodaphone I got this email id from TRAI and will follow it to the end. Warm wishes Dr Dhirendra Singh A19 sector 23 HIG Sanjay Nagar Ghaziabad [protected]

For 2 months, I have called AIRTEL 121 Helpline atleast 15 times, and written 7 emails as Below .I am a AIRTEL SUBSRCIBER for 6 years, and I have always paid my bills on time, barring few times ( Late by maybe 10-15 days ) .AIRTEL says I am a Platinum SUbscriber . Have a look at the mail below, to see the level of CUSTOMER SUpport by a BIG, CASH - RICH, CUSTOMER frendly Business Conglomerate "Dear AIRTEL Team My Connection has been disconnected, and I have been getting calls and EMAILS, ONLY regarding Payment of Bills, BUT Nothing has been done regarding Resolving the OVERCHARGING Issues. Please find in quotes the mail from your end, and then, the details of calls I got from you, and the calls I made to 121 Helpline ...This has been going ONE for More than a month, and NOW, I am going to COurt, unless you dont Resolve the BILLING issue in 24 Hours and Restore my COnnection in Next 3 Hours, as this is my Business and Personal Phone, and I am totally disconnected right now Please ALSO refer the following mail ...and Yes, The AIRTEL Customer Service is SUPER - PATHETIC, even for Platinum SERVICE !! 1. AIRTEL SERVICE DISCONNECTION Mail airtel payment assistance <airtel.[protected]@in.airtel.com> 12/30/14 (3 days ago) to me  Dear Customer, This is in continuation to our various attempts to contact you for clearance of the overdue amount for your airtel mobile [protected]. It is reiterated that the total due amount as on date in your account is Rs 6832.31 for 2 invoices. Do pay this amount immediately to avoid interruption of services. Please ignore if already paid. For any support, please feel free to write in to us at [protected]@in.airtel.com Please ignore this email if the payment has already been made. airtel appreciates your business and welcomes your feedback/suggestions. Warm Regards, bharti airtel limited 2. CALL DETAILS with AIRTEL representatives 121 - Date 8.12.14 (11.39AM) - 9 min, 50 seconds (duration of call) [protected] - 10.12.14 (4.54 PM) - 3.11 min [protected] - 11.12.14 - 7 min [protected] - 15.12.14(5.03 PM) - 1.51 min [protected] - 19.12.14 (11.32 AM - 121 - 21.12.14 (1.45 PM) - 5.14 min [protected] - 23.12.14 (2.33 PM) - 4.33 min [protected] - 25.12.14 (5.58 pm) - 2.41 min 3.For My Call to 121, on 21.11.14 and 26.11.14, I have been given Reference No .F[protected] and F[protected] respectively, But I have not recieved any Refernce Number for my Call to 121 dtd 8.12.14 and 21.12.14 . On Sat, Nov 29, 2014 at 9:15 AM, <[protected]@in.airtel.com> wrote: Dear Customer, Greetings from airtel! This is in reference to your email regarding charges levied on internet service, ebill password and expressing concern about account details being shared of your airtel mobile number [protected]. Your request has been escalated to the concern department and they will get back to within 72 hours with a status on your above request. I request your kind understanding and cooperation in this regard. Thank you for choosing airtel. Best Regards FASEEH Service Specialist airtel - the smart phone network "If you are not satisfied with the resolution of your complaint, you may contact Appellate Authority with the SR number. Please click on http://airtel.in/applications/xm/MobileAppellateAuth.jsp for Appellate Authority details." [protected]Original Message[protected] From: d.funct.[protected]@gmail.com To: [protected]@in.airtel.com Cc: Sent: 29/11/2014 08:27:06 AM Subject: Re: [|BAL|Ref10227038|] ISSUES - BILL FOR ACCOUNT: [protected] (PHONE NO [protected]) Totally useless If you could not see the screenshot that I attached with my very First Email. After 5 correspondence, do I still have to say, " PLEASE READ MY FIRST EMAIL" My choices are 1. I want to speak to your Customer Relations Head 2. Drop Airtel 3. Port my number Its getting utterly useless On Nov 26, 2014 6:51 PM, <[protected]@in.airtel.com> wrote: Dear Customer, Greetings from airtel! This is in reference to your email regarding data charges for the airtel mobile number [protected] I understand your discontent on charges levied towards data usage and hereby wish to address your concerns I would like to inform you that as per our records we have sent SMS on 28/10/2014, 30/10/2014 and 31/10/2014 about Internet usage alerts. However, you can also track your data usage, please dial *121*114# or send an SMS DATA USE to 121. For further queries, do email us. I would be delighted to assist you. Best Regards Mithun Service Specialist airtel - the smart phone network "If you are not satisfied with the resolution of your complaint, you may contact Appellate Authority with the SR number. Please click on http://airtel.in/applications/xm/MobileAppellateAuth.jsp for Appellate Authority details." [protected]Original Message[protected] From: d.funct.[protected]@gmail.com To: [protected]@in.airtel.com Cc: Sent: 26/11/2014 05:12:50 PM Subject: Re: [|BAL|Ref10099781|] ISSUES - BILL FOR ACCOUNT: [protected] (PHONE NO [protected]) ISsue Still unresolved I got a call from AIRTEL Rep, who said he will speak to his manager and get back to me Now its already 5 days Great Customer Service AN di keep on getting reminders for BILL Payment ... Well, when the bill is not justified, and case not settled, why do I get reminders ?! On Fri, Nov 21, 2014 at 7:45 PM, <[protected]@in.airtel.com> wrote: Dear Customer, Greetings from airtel! This is in reference to your email regarding data charges for the airtel mobile number [protected]. I apologize for the delay in call back. I would like to inform you that as per your request I have arranged the call back on high priority from the concerned team and you will be receiving at the earliest. I request your kind understanding and cooperation in this regard. Thank you for choosing airtel. Best Regards KISHORE Service Specialist airtel - the smart phone network "If you are not satisfied with the resolution of your complaint, you may contact Appellate Authority with the SR number. Please click on http://airtel.in/applications/xm/MobileAppellateAuth.jsp for Appellate Authority details." [protected]Original Message[protected] From: d.funct.[protected]@gmail.com To: [protected]@in.airtel.com Cc: Sent: 21/11/2014 06:45:11 PM Subject: Re: [|BAL|Ref10096294|] ISSUES - BILL FOR ACCOUNT: [protected] (PHONE NO [protected]) I read the mail, my friend ANd I have the usual sign of disbelief, as I expected 1) I sent you a screenshot, which shows the Date on which I recieved it ... I dont care if you sent the SMS on 28 Oct ...what matters is that I recieved it on Nov 4 ... Second ... I dont want to check Data is exceeding usage ... I have a busy life, and a busy phone ... I should get info automatically, and your system need correction here

It has been a more than a month since I have been chasing for this now and I do not understand what will be the best way to articulate my problem so that you put an end to my agony. I have been using this ADSL line from you since last year and moved bases from one society to another. As a part of the society practice, I required an intercom facility on my line as well. I ardently followed your instruction and did as required. Now, after having done this, I have been waiting since last one month for you to get the landline and intercom facility to become available. I have made a change of plan as instructed by your agent (causing higher tariff with lower broadband speed) and also paid a cheque of Rs. 500 for the same, again as instructed by your agent. Though this cheque got encashed immediately, no work has been done so far despite numerous follow ups. What should have been a 5 minutes job, is creating so many hassles. For an old customer to airtel, this leaves no way but to end the story by switching to different service provider. Yours trulyUser of broadband id:[protected]_dsl

I have paid Rs. 426/ through online payment. my transaction id is[protected] dated 02.01.2015. the amount is already deducted from my a/c but i have not received any confirmation through SMs. please look into the matter and oblige. Thanking you BARIN ROY [protected]

I had a balance of 90 or 100 in no. [protected]. And i didnt used my no. For approx 3 months. But when l checked balance it was only 20. i want my balance back. I am trying to call customer care no. Bt my call is not getting connected. worst customer service. Refund my balance immediately.

My company name is: Manoj P Kanuga & Assosicates I am the manager of this company. We had applied for a Airtel Corporate plan for 2 Numbers on 29th November 2014: Number 1: [protected] Number 2: [protected] Through the Airtel Agent (Name: Vivek). His Contact Number is [protected] in Baroda, Gujarat. First of all they had given us the plan of Rs. 299 in which we will get the following benefits: 1500 Local & National Minutes 1GB 2G Internet 250 Local & National SMS But actully it is not the given plan. As I can see in my bill that there is 399 Hero Rental plan is activated and also confirmed with Airtel customer care executive. They said there is no 299 plan is available in Airte. So We have been fraud by a wrong plan. Now, On 01st January 2015, we received our bill. And we saw that there is 5 extra numbers are also added in our account. We have only registered 2 numbers i.e. [protected] & [protected]. The following numbers are not of our company. [protected] [protected] [protected] [protected] [protected] We have not applied as well as we have not received those SIM Cards of above given numbers. So how & why this number is added into our company's name?. And most importantly if someone from them did a criminal activities from that numbers who will be the responsible?. And Who is liable to pay their bills?. We need proper resolution on this matter. I am continuously trying to call the Airtel Agent Vivek (Through whom we have registered on Airtel) since 20 days. But his number is out of reach ([protected]). I have also sent an email to [protected]@in.airtel.com regarding this matter, But still not found any reply from them. Please co-operate on this, and give us the proper resolution.

Dear Sir/Mam. My self Mr. Ratnakar Parida. Mob.[protected] was face balance deduction problem on 01.01.2015 new year. My account balance 64.37 on that day but your company was deducted Rs.54 with out any information. I have complain in your help line but no body was refund my deducted balance do not respond any thing else me satisfied. So i have change my phone no. to other network and tell to my friend and family also to change their phone no. other network. Thanks

Phone no. 0124.4375782 ; request for shifting made on December 3. One month is over. Nothing has happened Previous location - B/254E Florence Marvel, Sushant Lok Phase 3, Sector 57, Gurgaon 122002 Current Location - 183, Tatvam Villa, Sohna Road, Sector 48, Gurgaon 122018 Distance between both locations 7 km Atleast 20 calls have been made and assurances received everytime, including two visits to our new residence Please pinpoint out who all are responsble for this this pathetic state of affairs. December rent is to be waived also Kaveri Mukherji

SIR I am B Ravisankar ([protected]) using Airtel Broadband[protected] for Past 6 Months, Recently we Shifted our House From Choolaimedu To Kodambakkam.I kindly Request You to Change My address and Send the Bill To My New address and aiso see the attachment for identity and address proof. MY NEW ADDRESS B RAVISANKAR OLD NO 18/1, NEW NO 54/1 SIVAN KOVIL CROSS STREET, KODAMBAKKAM CHENNAI -600024. Mail ID : [protected]@gmail.com

I have a broadband connection with the relationship no of [protected]. I filed a complaint on 24/12/2014, complain no: 52329738, due to frequent disconnections of internet, engineers came and fixed the problem and closed it. I faced the similar problem (frequent disconnection of internet) from 31/12/2014 and again filed a complaint, no. 52487772, on 01/01/2015. A person came, checked and told that the problem is in modem, so I would have to buy a new modem, and closed the complaint. There was no problem in modem a week back and suddenly it appeared, so funny!!! The problem is on and I checked that there is no problem in modem, so how the engineer said so? .. Anjan Ghosh ([protected])

I have taken wifi connection but nobody is coming to connect it we have paid Rs1650 to a man of airtel but he has given us a default wifi modem.We have applied on installation of wifi at our residence C-151 A Tagore nagar and asked to connect it.As told by the connecting official.The money receipt is also not original given by the official simply given us a photocopied receipt. Complainer name: Prakash Rajput Address:C-151 A Tagore Nagar Raipur [Chattisgarh]

Hello sir, This is ameer from madurai. I recharge rs 50 in today evening. I operate my internet to my mobile phone. Suddenly one vedio account was acctivated. They charge full of my recharge amt. I deactivate those account also. It was deactivated also. But my amount was not repay. Kindly take the action to repay my amount immediately as early as possible. Thanks and regards Ameer [protected]

i have not received my bill since last two months. also my name is listed as reena bansal in ur account inspite of giving the correct id proof. i hv also asked ur representative to do the needful. now airtel has disconnected my number though i hav deposited the bill.

The speed is slowest in my area. Customer Care people just fool around and extend the dates. They keep case open for some days and when customers stop complaining they close the case without doing anything. There will be no response from them until you poke them.

I joined as a new employee in my company and was approached by the Airtel representatives present there to sell us a new postpaid sim under there corporate plan. I was told about the plan and the schemes by the sales people and was told that the process would be hassle free and we have tom submit a photocopy of an identity proof which I did along with my passport size photograph. After some days I received a call from a representative saying that they want to verify my address, as I told them while buying that I wont be posted at my home location I asked them to go at my home and verify whatever they wanted to. a sales representative came to my house and was showed an ID proof of the whole family, mine, my fathers my mothers along with the proof of address. after that the representative asked for a photocopy of an ID proof to which my mother again agreed but after cutting and writing on it the purpose for which it was submitted. he then asked to take a photo of my ID, my mothers ID, and my fathers ID to which my mother denied because it can be misused in several ways and in past years we have heard about so many different cases where IDs of people were used for obtaining SIM cards Credit cards which were further used for doing unlawful things onus of which eventually fell on owner of the ID. he refused to take the physical proof and left. I brought the Sim on 19th dec 14 and it was 30th dec 14 and the Airtel representative left without activating my SIM. in the evening I received a call from a representative saying that your mom is not co operating and showing your ID proof. ( Which was not so as she did offer to show her the ID proof and also provide with a photocopy) Next day which is 31st of December I received a call from a representative saying that they will send a representative for verification as according to them my mother did not cooperate with them earlier, I agreed and clarified that my mother did agree to show but can not allow them to take and store a picture of and ID proof in there mobile phone as it can be misused sometimes and its better to be safe. after this his tone tenor changed completely and he started saying that he has 100 of customers I am not special and he will cancel my sim registration and disconnected the call. After thirteen days of waiting the company the sales man who himself approached for the sim behaves in a unruly, uncivilised and rude manner which just not acceptable and is neither expected out of an employee of such a big and reputed matter also the process was not as 'Hassle free' as portrayed and at the end I was not given any connection and was rather misbehaved with.

Dear sir Please note, we have done the online ercharge but money has been deducted from our account but Payment not credited for your airtel prepaid mobile [protected], Txn ID 478668. Earlier also in our last transaction we have deducted Rs.500/- from our account but Payment not credited for your airtel prepaid mobile [protected], Txn ID 528237 dt:26/11/14. Still we have not recd. the payment. We want our payment back .we are feeling bad. Pls chk and reverse money urgently . Call us . Regards S B LONI SRINIDHI ENGINEERS PUNE

I am G.Adinarayana Reddy from KADAPA from ANDHRA PRADESH. I have taken a sim card from a shop at the name of G.ADINARAYANA REDDY in 2006. When i went to AIRTEL office, they told me that my sim card is in the name of K.ANAND MOHAN. How can i know whether the card is in the name of mine or else?

Hello Airtel Technical Support Team, My name is Sridhar Pongaluru from Bangalore, I have taken Airtel 4G with dongle. I have taken it on Dec 20-Dec and started using it from DEC 20, from the day i started using it i am getting an error NO SIM CARD even though SIM is valid and working in mobile phone. From 3 days i am facing the same problem, i have called couple of times to customer care and raised a ticket (number :[protected] but this ticket is not resolved till today (i.e. 27th Dec i have raised this ticket). Every day i use to call customer care they say the same thing that we are prioritizing the ticket it will get resolved in 24 hours, but nothing happened. I am facing the issue daily, please look into this. Issue i am facing daily after starting the Dongle is " No SIM CARD" 10 Digit DONGLE Number is : [protected] AS you technical team promised to solve the issue within time, but it has been crossed and called to couple of time to technical engineer mobile numbers, those people are really worst they put the calls on divert mode. Is this your airtel customer support behavior. When we missed one day payment you people keep on bugging us to pay the amount with late charges. In that what should be your support to customer, it’s a ridicules job doing by Airtel If my issue did not solve shortly, then i am going to file a case on Airtel and will meet in consumer court, do not see the patience of customer. Thanks & Regards, Sridhar P