Airtel Complaints & Reviews

Unfortunately, I am a Airtel costumer using their prepaid mobile services for past 8 years. Yesterday shockingly my mobile phone was barred from receiving incoming and outgoing calls, thinking it to be some temporary issue on the part of Airtel I ignored it till today morning (i.e. 31st January, 2015). However when the services did not resume till the evening, i got slightly anxious and made a call to the airtel customer care and was shocked to know that the number has been barred by them and the reason given by the service provider was that they are re verifying customer details/documents. However, I was never intimated or given an opportunity to submit any documents for verification before disconnecting my number which is about 8 years old now. When i requested the customer care executive to reinstate the connection he informed me that its not in their hand and we would need to submit documents. As I had already re-submitted the documents to their vaipar kender airtel shop about a week or 10 days back for getting a micro sim, I asked the customer care executive to kindly look into the matter. Upon request, my call was transferred to a senior executive, who promised to resolve the issue and give a call in few minutes but he never called back. At around 8.10pm i made another call to the customer care number and after talking for a minute the customer care executive suddenly disappeared and came back after a few minutes, upon telling him that before putting a call on hold at least he should inform he started misbehaving and talked in a very bad way and disconnected the call. I am very perturbed with the way airtel is behaving with its customers and disconnecting the number of its loyal customers without even caring to intimate them about the re-verification process in advance. Since all this has resulted in a great loss to me due to the sudden disconnection of my number and has caused mental harassment due to the same and the misbehaviour of airtel executives, I would request airtel to kindly look into this matter on urgent basis.

I am residing at Ekkattuthangal in chennai.In our area from 26th January 2015 we airtel customers are not able to get and make any incoming and outgoing calls and messages.So see to this problem and take corrective measures to overcome this disputes.

Mr. Manish (Sales men ) is such a lier ... and boss of this airtel company is damn rude .. dont know how to talk to clients .. I would suggest everyone ... Not to trust these airtel ppl .. Super Bekaaar .. Vahiyaadddd Companyyy Pagal banane me number oneeee AIRTELLL

I BOOKED AIRTEL DTH NEW CONNECTION ON 26.1.2015 THROUGH AIRTEL ONLINE SHOPING AND MY MONEY WAS DEDUCTED AND CREDITED TO BHARATI TELIMEDIA LTD, BUT I DIDN'T GET ANY MESSAGE FROM AIRTEL REGARDING BOOKING. AIRTEL CUSTOMER CARE SAYING WE ARE NOT RESPONSABLE FOR THE ONLINE BOOKING SO PLEASE HELP ME OUT ON THIS

Date ; 31-Jan-2015 On the date, I performed the online transaction for the recharge of my Airtel mobile (number could not be disclosed on this open forum) with an amount of Rs 330. In doing so, the sum of Rs 330 was debited from my HDFC bank account, however the said prepaid Airtel a/c was not recharged. No communication whatsoever from Airtel, was updated.

Yesterday when i checked my data usage it showed 0 mb data avaialable.night 3g available @49.To activate call 129.I called 129 and thn selected night 3g pack and the call took 3 minutes and you know what my balance was reduced from 55 to rs 6. I was never informed in all these about any call chargesI was very cleverly used here and charged by airtel.Moreover I have been charged this outrageous call rate of rs 15 per minute.I think everybody should get informed of such cheap tricks by airtel and your balance is lost and they earna lot by emplying such cheap tricks. I am dissattisfied and cheated customer. Airtel can cheat you and eat your money. Mu mobile number is [protected]

Dear Sir, I have recharged my mobile no [protected] with 3G net pack for 60 days which costs Rs, 1298. My transaction id is[protected]. The amount got debited from my bank also. But, till now i did not receive the recharge. Kindly, I request you to recharge my no with that net pack or either credit the amount to my account back asap. Thanks, Shyam Sundar. R

I have raised an issue with Airtel on 06-JAN-2015 ( Reference no.[protected] regarding very limited or no network service in our company campus at "Fiserv India, DLF NOIDA TOWERS, Tower - C and D, A-44/45 Sector-62, NOIDA). This issue is experienced by many colleagues using AIRTEL service in both outgoing and incoming calls as well as 3G data. Due to this I have to make 4-5 calls whenever I try calling someone as the calls keep on disconnecting, similarly I have to call back when someone calls me as they can't hear me. This is not a hadset problem as it is experienced by most of my colleagues for the past one month. Even after repeated queries and complaints to AIRTEL they did not send the NETWORK team as promised to resolve issue. But they keep on charging the same rental bill and above call bill to us. This is unjustified as the number of calls made are because of poor network and similarly the 3G service cannot be used properly but we are charged. I hereby ask for a resolution and compensation from airtel. Please help.

I recharged my Airtel no. [protected] with Rs. 198 for 2Gb data on 29.01.15. But even after everything is shown as completed and my money debited from my account, 2 GB is yet to be credited to my data account. Pls rectify it as soon as possible. Thanks Zalen

I purchased a data card from shapeinn marketing before 1 week of post paid plans but the dident provided connection by saying that we dont provide the connection to chawl costumers n when i xonverted it to prepaid plan they promised me to stast it by evening an still its not done n even toll free customer care no. Is not getting connected which is [protected].

Dear Sir, I hold 2 Airtel Postpaid Corporate Connections bearing the numbers [protected] & [protected] under the SAME Corporate 299 Rate plan since over 6 years. Recently I opted for a migration to the new myPlan Corp 599 for both numbers. Surprisingly [protected] was migrated to myPlan Corp 599 plan with 22 Freebies while [protected] was migrated to the usual myPlan Family 599 plan with only 20 Freebies. When I contacted customer care through phone & e-mail, they never accept the mistake and keep on asking for re-submission of documents which is quite ridiculous. They totally ignore the fact that [protected] was already under Corporate 299 rate plan. In this regard, I request you to help to resolve the issue at the earliest. Thanks & regards, Dr. Harish Bangalore.

Hi, I hold 2 Postpaid Corporate Connections bearing the nos [protected] & [protected] under Corporate 299 Rate Plan since 6 years. I opted for a change to the new myPlan Corp 599 plan for both numbers. Surprisingly, they have made only [protected] as myPlan Corp 599 with 22 Freebies and converted [protected] to the usual myPlan 599 with only 20 Freebies. Whenever I call/mail Customer care, they ask me for re-submission of documents without providing me a valid reason. They totally ignore the fact that [protected] was ALREADY under Corporate 299 plan . Moreover the SAME documents hold good for [protected] & [protected]. I am quite frustrated with the worst service of Airtel in this regard & look forward in obtaining immediate resolution. Thanks & regards, Dr Harish, Bangalore.

I travelled from Delhi to SaoPaulo (Brazil) via AbuDhabi on 24th Jan 2015. I had a balance of ~1000+ in my airtel prepaid number [protected] at the time leaving India. During transit at AbuDhabi, i used data service for ~10mins (i only did some text message from Whatsapp and did no downloads/uploads) Later upon reaching SaoPaulo i checked my balance and found out that my remaining balance was ~200 only. I opened complaint on Airtel website #PR[protected] but instead of getting a proper resolution, i just got an sms saying that the request has been resolved to my satisfaction !! Kindly take this through proper channel and get me a satisfactory explanation as per what charging system has this amount been deducted from my balance?

I Had activated 3g plan on my mobile [protected] after calling at customer care. I received a message from airtel at 3.48 pm on 26.01.2015 that plan will be activated after 30 minutes. I started using internet on my mobile after 1 to 1.30 hr and even using the internet no message for deduction of my balance came to me. After using internet for 2 to 3 days i receive the message that balance in my mobile which is more than Rs 300 at the time o[censored]sing internet was less than Re. 1. After contacting with customer care what i came to know that first we have to check whether we receive any mb or not which was not told to me by any customer care person and how anybody dream that any person not knowing anything about this will know that we have to check mb. Also attitude of the persons sitting at customer care were more than rude.

Hi Team, I was recharging my mobile no:[protected] on 15 jan 2015 for full talktime of Rs 200.It was unsuccessful on transaction page.As i sent mail already.My money has still not received to my account.Please revert my money back.Its been 10 days now.I was trying to recharge from your site. www.airtel.in Attaching screen shot of my bank statement, which shows clearly its has been debited 200 rs but not credited yet. 15Jan TXN id: 667150 Regards Gurpreet

Dear sir, without any information airtel change my plan from 1 paisa per second to 2 paisa per second.while my sim is 6-7 year old and starting with this plan 1 paisa per second.now please rectify the matter, if you could not then tell me to port in idea connection with this number.
Your vip customer. .
Email address is avneeshsh.[protected]@gmail.com

On Jan 13th 2015, I had received a mail with attachment from Airtel service specialist that I will be getting 1gb free 3g data, But when the bill came, they refused my complaint saying that there was no such 1gb plan activated in your no. Can somebody help me lodging a complaint against airtel, when their service specialist are even misguiding and befooling customers.

I have been registered for DND in the fully blocked category vide reference no. [protected] on 23.12.2014 but SMS have not stopped as yet. So I had called Customer Care on no. of times & even visited Ranipur, Haridwar Centre four times but all in vain. I lodged complaint on 1.01.2015 vide SMS. Again on 14.01.2015 I lodged complaint vide reference no. 59836690.
These are CB Messages- appear on screen reading Rani Garden. These messages at 12:06 PM
300 SMS receive in no. per day. It’s a big nuisance which I am facing for the last more than one & half month. Today again complaint lodged vide reference no. 60047018. I request you to accord top priority to this matter and have this nuisance stopped failing which we will surrender all the 15 connection in the name of the company.

Awaiting quickly response

Yours Faithfully

Sailesh Kumar Gupta
Director
Lotus Infra Projects (P) Ltd

i want to convert my prepaid number [protected] to postpaid and took a new new sim [protected] . Airtel is very bad at verification . people are very lazy to work that is to do verification . They will lie so much like your number is not reachable and they will cut the call if we do call means

I do have a fixed broad band land line no.[protected] Account No. being 15723780. Now a days Bills are being mailed in my e-mail id [protected]@yahoo.com. In the month of Nov. 2014, a bill of Rs. 824.72 was emailed to me and accordingly I have paid the amount vide Axis Bank Cheque no. 244800 which has duly been encashed by the company on 25.11.2014. In the month of Dec. 2014, company sent a bill of Rs. 1704.72 clubbing there with the bill amount for Nov. 2014 again as if it has not been paid by me . I thought that there may be some departmental communication gap at Airtel which would be adjusted in Jan. 2015, and I paid the bill vide Axis Bank Cheque No. 255680 which has been encashed by Airtel on 30.12.2014. But in Jan. 2015 again a bill is drawn for Rs. 824.72 without caring for the excess amount already taken . Hence, it is not desirable that a company like Airtel will resort to such anomaly at the cost of it's consumer. Please arrange to rectify the anomaly.