Airtel Complaints & Reviews

I have taken wifi connection but nobody is coming to connect it we have paid Rs1650 to a man of airtel but he has given us a default wifi modem.We have applied on installation of wifi at our residence C-151 A Tagore nagar and asked to connect it.As told by the connecting official.The money receipt is also not original given by the official simply given us a photocopied receipt. Complainer name: Prakash Rajput Address:C-151 A Tagore Nagar Raipur [Chattisgarh]

Hello sir, This is ameer from madurai. I recharge rs 50 in today evening. I operate my internet to my mobile phone. Suddenly one vedio account was acctivated. They charge full of my recharge amt. I deactivate those account also. It was deactivated also. But my amount was not repay. Kindly take the action to repay my amount immediately as early as possible. Thanks and regards Ameer [protected]

i have not received my bill since last two months. also my name is listed as reena bansal in ur account inspite of giving the correct id proof. i hv also asked ur representative to do the needful. now airtel has disconnected my number though i hav deposited the bill.

The speed is slowest in my area. Customer Care people just fool around and extend the dates. They keep case open for some days and when customers stop complaining they close the case without doing anything. There will be no response from them until you poke them.

I joined as a new employee in my company and was approached by the Airtel representatives present there to sell us a new postpaid sim under there corporate plan. I was told about the plan and the schemes by the sales people and was told that the process would be hassle free and we have tom submit a photocopy of an identity proof which I did along with my passport size photograph. After some days I received a call from a representative saying that they want to verify my address, as I told them while buying that I wont be posted at my home location I asked them to go at my home and verify whatever they wanted to. a sales representative came to my house and was showed an ID proof of the whole family, mine, my fathers my mothers along with the proof of address. after that the representative asked for a photocopy of an ID proof to which my mother again agreed but after cutting and writing on it the purpose for which it was submitted. he then asked to take a photo of my ID, my mothers ID, and my fathers ID to which my mother denied because it can be misused in several ways and in past years we have heard about so many different cases where IDs of people were used for obtaining SIM cards Credit cards which were further used for doing unlawful things onus of which eventually fell on owner of the ID. he refused to take the physical proof and left. I brought the Sim on 19th dec 14 and it was 30th dec 14 and the Airtel representative left without activating my SIM. in the evening I received a call from a representative saying that your mom is not co operating and showing your ID proof. ( Which was not so as she did offer to show her the ID proof and also provide with a photocopy) Next day which is 31st of December I received a call from a representative saying that they will send a representative for verification as according to them my mother did not cooperate with them earlier, I agreed and clarified that my mother did agree to show but can not allow them to take and store a picture of and ID proof in there mobile phone as it can be misused sometimes and its better to be safe. after this his tone tenor changed completely and he started saying that he has 100 of customers I am not special and he will cancel my sim registration and disconnected the call. After thirteen days of waiting the company the sales man who himself approached for the sim behaves in a unruly, uncivilised and rude manner which just not acceptable and is neither expected out of an employee of such a big and reputed matter also the process was not as 'Hassle free' as portrayed and at the end I was not given any connection and was rather misbehaved with.

Dear sir Please note, we have done the online ercharge but money has been deducted from our account but Payment not credited for your airtel prepaid mobile [protected], Txn ID 478668. Earlier also in our last transaction we have deducted Rs.500/- from our account but Payment not credited for your airtel prepaid mobile [protected], Txn ID 528237 dt:26/11/14. Still we have not recd. the payment. We want our payment back .we are feeling bad. Pls chk and reverse money urgently . Call us . Regards S B LONI SRINIDHI ENGINEERS PUNE

I am G.Adinarayana Reddy from KADAPA from ANDHRA PRADESH. I have taken a sim card from a shop at the name of G.ADINARAYANA REDDY in 2006. When i went to AIRTEL office, they told me that my sim card is in the name of K.ANAND MOHAN. How can i know whether the card is in the name of mine or else?

Hello Airtel Technical Support Team, My name is Sridhar Pongaluru from Bangalore, I have taken Airtel 4G with dongle. I have taken it on Dec 20-Dec and started using it from DEC 20, from the day i started using it i am getting an error NO SIM CARD even though SIM is valid and working in mobile phone. From 3 days i am facing the same problem, i have called couple of times to customer care and raised a ticket (number :[protected] but this ticket is not resolved till today (i.e. 27th Dec i have raised this ticket). Every day i use to call customer care they say the same thing that we are prioritizing the ticket it will get resolved in 24 hours, but nothing happened. I am facing the issue daily, please look into this. Issue i am facing daily after starting the Dongle is " No SIM CARD" 10 Digit DONGLE Number is : [protected] AS you technical team promised to solve the issue within time, but it has been crossed and called to couple of time to technical engineer mobile numbers, those people are really worst they put the calls on divert mode. Is this your airtel customer support behavior. When we missed one day payment you people keep on bugging us to pay the amount with late charges. In that what should be your support to customer, it’s a ridicules job doing by Airtel If my issue did not solve shortly, then i am going to file a case on Airtel and will meet in consumer court, do not see the patience of customer. Thanks & Regards, Sridhar P

I have taken a new SIM from Mr. Manohar & Mrs Rao – Bangalore on 20th dec . When after all documents & data being provided, the number did not start till yesterday – 30th Dec . I have been in touch with Mr Manohar & Mrs Rao last 10 days. They are not at all responding to my requests . since last 10 days . Mainly Mrs Rao, have been avoiding my phone calls . When I do got in touch with Her, she told me the documents I gave were not clear . When I re-sent her the documents, they informed issued me a new SIM & told me It will get activated by 30th Night / 31st morning . Till now, the new number is not activated . And Worst part is – they DO NOT PICK UP THE CALLS AT THE FIRST ATTEMPTS ! ! Why is it it that I only have to call Airtel again & again for my grievances ?? debika roy ·

Hi I tried recharging my mobile no [protected] using my Kotak Mahindra bank debit card. However the recharge failed and amount of Rs.153 has been deducted please can this be refunded asap. Please note this is the second time I had this issue. Please confirm once done. The recharge was successful for the second try. But amount deducted twice. [protected] Archana Kumari

My home broadband connection 41620306, which I took from Airtel 10 years ago is behaving intermittently. I have escalated with Airtel, in spite of many visits and their explanation that the line cable had an issue and then getting resolved, the line is still intermittent.

Dear Sir, I have been wrongly charged in bill since the beginning of my connection. 1) As when I took the plan I was informed that you will be given 2000 (local + std) minutes in rs 499. But you have charged me in all the bills as if it is only 2000 local minutes. This has led me to high bill amount and service tax thereon. 2) Also due to issue I have paid a few bills late and you have charged me late payment charges on that. 3) Now when you still don't make corrections to my plan in your system I switched over to my plan. And you have charged in Rs 562 for internet. Due to this I have not paid the bill, which has lead to service discontinuation on my number and my outstanding is Rs 4021 as per you which is highly due wrong charges in last 4-5 months. I request you to make necessary corrections in my bills since beginning and send me revised bill. Else without paying the bill I will have to seek redresal through legal way. Because it has been your mistake as you informed me about wring plan and you are making me to suffer.

I am farooq and my mobile number is [protected] which belongs to bharti airtel but on 30/12/14 i want to perform MNP(mobile number portibality) and i generated the MNP code after 2 hours of code generation i started getting calls from this number [protected]. This fellow executive's saying iam from airtel want to conform your number n ol and asking why i want to port from airtel to aircel i said them the reason but after 5 mins i again got the call and i explained them the same this process was repeated for 10 to 12 times then i started irritating as they are unwantedly disturbing me for nearly 50 to 60 times immediatly i made a call to 198 to raise a complaint and spoken to CCE and he transferred my call to his superior whose name is SHIVA i explained him all the situation but he refused to accept anything and blindly said iam not getting any calls from airtel i would like to request the concern team to look in my matter or else i will reach to a nearest police station to take the help of them...

28/12/2014 I sent to airtel money 3 times 100 (total Rs300) through ANDHRA BANK Debit Card Mobile no [protected].One time I get Rs 100. But I did not get Rs 200 till now. 2nd and 3rd time transaction show me Transaction Fail But bank inform me Total Rs 300(100+100+100) debit through POS transaction . Please return my Rupees. Otherwise I must another step against You (AIRTEL). Thanking you. - Chiranjit Samanta

Hello, Its been 4 months that i have converted my airtel sim to nano sim. Since then my outgoing SMS service is not working. Can you please get back to me as soon as possible? Let me know in case you need further information from my side. Thanks, Siddhi

Airtel is a up service provider, i really did not know how people can easily access and get customer details or call logs without the customers knowledge. Airtel has to be more organized and work on securing the customers privacy and only accesable by them. Hence i want my details to be completely white washed from airtel and i will recommend people not to use airtel.

Dear sir,

Our concern is related with post paid landline no[protected]. Kindly arrange ro resolve the matter soon to apprise our higher authorities.

Regards,?

(Vimal kumar)

Chief manager

Rbo, bhopal[protected], 32, 33
Fax[protected]

"action is the foundational key to success" — dear mr. Kumar,

This is in reference to your e-mail dated 19 december 2014 regarding airtel service.

Airtel regrets the inconvenience you have experienced.

Please be informed that your concern is related to prepaid/postpaid/ land line account so we would request you to mark your queries/request/complaints at [protected]@in. Airtel.com.

Note: we would like to inform you that please do not entertain any call claiming for incentive, offer and bonus point or directing you to initiate transaction for availing the benefits. Airtel money does not run any such activity over call

Airtel appreciates your business and always welcomes your suggestions/feedback.

Warm regards,
Ishant goel
Airtel m commerce services limited — forwarded by 121/support/india/airtel on 12/20/2014 11:53 am — from: rbo bhopal <rbo. [protected]@bankofbaroda.com>
To: "appellate. [protected]@in. Airtel.com" <appellate. [protected]@in. Airtel.com>, "mukta. [protected]@airtel.In" <mukta. [protected]@airtel.In>, "vishwan. [protected]@telesonic.In" <vishwan. [protected]@telesonic.In>, "[protected]@in. Airtel.com" <[protected]@in. Airtel.com>, "abts. [protected]@cambist.In" <abts. [protected]@cambist.In>, "[protected]@airtel.com" <[protected]@airtel.com>, "[protected]@airtelmoney.In" <[protected]@airtelmoney.In>, "grievance. [protected]@airtelmoney.In" <grievance. [protected]@airtelmoney.In>
Date: 12/19/2014 05:39 pm
Subject: fw: tel no 4002433 is not traceble

From: rbo bhopal
Sent: friday, december 19, 2014 5:39 pm
To: appellate. [protected]@in. Airtel.com; mukta. [protected]@airtel.In; vishwan. [protected]@telesonic.In; [protected]@in. Airtel.com; abts. [protected]@cambist.In; [protected]@airtel.com; [protected]@airtelmoney.In; grievance. [protected]@airtelmoney.In
Subject: fw: tel no 4002433 is not traceble

Dear sir,

Reminderiii

We are surprised to note that at one side your organization is accepting their mistake and offering to refund rs 1000/-

And on other side it is refusing to provide us waiver.

We therefore once again request you to go through the trailing e mails as well as in your record about the related

Phone no[protected] which was not provided by you.

After installing the same on 10.11.2014 the related services is being used by us. Hence it is advisable to refund our entire amount for unused period asap falling which we will compel to take suitable action in the matter on your cost and charges.

Regards,?

(Vimal kumar)

Chief manager

Rbo, bhopal[protected], 32, 33
Fax[protected]

"action is the foundational key to success"
From: rbo bhopal
Sent: friday, december 19, 2014 5:31 pm
Subject: fw: tel no 4002433 is not traceble

From: rbo bhopal
Sent: thursday, december 18, 2014 3:19 pm
To: appellate. [protected]@in. Airtel.com; mukta. [protected]@airtel.In; vishwan. [protected]@telesonic.In; [protected]@in. Airtel.com; abts. [protected]@cainbist.In; [protected]@airtel.com
Subject: fw: tel no 4002433 is not traceble

Dear sir, reminderii

We are surprised to note that at one side your organization is accepting their mistake and offering to refund rs 1000/-

And on other side it is refusing to provide us waiver.

We therefore once again request you to go through the trailing e mails as well as in your record about the related

Phone no[protected] which was not provided by you.

After installing the same on 10.11.2014 the related services is being used by us. Hence it is advisable to refund our entire amount for unused period asap falling which we will compel to take suitable action in the matter on your cost and charges.

Regards,?

(Vimal kumar)

Chief manager

Rbo, bhopal[protected], 32, 33
Fax[protected]

"action is the foundational key to success"
From: rbo bhopal
Sent: wednesday, december 17, 2014 12:36 pm
To: appellate. [protected]@in. Airtel.com; mukta. [protected]@airtel.In; vishwan. [protected]@telesonic.In; [protected]@in. Airtel.com; abts. [protected]@cainbist.In; [protected]@airtel.com
Subject: fw: tel no 4002433 is not traceble

Dear sir, reminder

It is surprised to note that at one side your organization is accepting their mistake and offering to refund rs 1000/-

And on other side it is refusing to provide us waiver.

We therefore once again request you to go through the trailing e mails as well as in your record about the related

Phone no[protected] which was not provided by you.

After installing the same on 10.11.2014 the related services is being used by us. Hence it is advisable to refund our entire amount for unused period asap falling which we will compel to take suitable action in the matter on your cost and charges.

Regards,?

(Vimal kumar)

Chief manager

Rbo, bhopal[protected], 32, 33
Fax[protected]

"action is the foundational key to success"
From: rbo bhopal
Sent: tuesday, december 16, 2014 3:35 pm
To: appellate. [protected]@in. Airtel.com; mukta. [protected]@airtel.In; vishwan. [protected]@telesonic.In
Cc: [protected]@in. Airtel.com; abts. [protected]@cainbist.In; [protected]@airtel.com
Subject: fw: tel no 4002433 is not traceble

Dear sir,

It is surprised to note that at one side your organization is accepting their mistake and offering to refund rs 1000/-

And on other side it is refusing to provide us waiver.

We therefore once again request you to go through the trailing e mails as well as in your record about the related

Phone no[protected] which was not provided by you.

After installing the same on 10.11.2014 the related services is being used by us. Hence it is advisable to refund our entire amount for unused period asap falling which we will compel to take suitable action in the matter on your cost and charges.

Regards,?

(Vimal kumar)

Chief manager

Rbo, bhopal[protected], 32, 33
Fax[protected]

"action is the foundational key to success" — dear vimal kumar,

This is with reference to your email dated 16-dec-2014, regarding billing issuer on your airtel account number 15812929.

Airtel regrets the inconvenience you have experienced.

We would like to inform you that we tried reaching you on your landline number [protected]. However, we were unable to establish a contact.

We would like to inform you that the complaint has been resolved on 05-dec-2014 and your reference number for the same was 51854610. Further, as per the resolution update waiver is not applicable as the charges have been charged correctly and the waiver is not applicable for the same.

Furthermore, we would like to inform you that the connection is active in status due to which the bill are generated.

Thank you so much for choosing to continue with airtel. We welcome your feedback.

Best regards
Raquib adnan
Service specialist
Airtel business

"if you are not satisfied with the resolution of your complaint, you may contact appellate authority with the sr number. Please click on http://airtel.In/applications/xm/mobileappellateauth. Jsp for appellate authority details."

From: rbo bhopal
Sent: tuesday, december 16, 2014 1:45 pm
To: appellate. [protected]@in. Airtel.com
Cc: [protected]@in. Airtel.com; abts. [protected]@cainbist.In; [protected]@airtel.com
Subject: fw: tel no 4002433 is not traceble

Dear sir,

In reference to the trailing e mails and despite of our long lasting requests/communication we were not yet provided resolution of our complaint. We therefore once again escalate the matter to you for speedy resolution of the same.

Regards,?

(Vimal kumar)

Chief manager

Rbo, bhopal[protected], 32, 33
Fax[protected]

"action is the foundational key to success"
From: rbo bhopal
Sent: tuesday, december 16, 2014 1:07 pm
To: appelate. [protected]@in. Airtel.com
Cc: [protected]@in. Airtel.com; abts. [protected]@cainbist.In; [protected]@airtel.com
Subject: fw: tel no 4002433 is not traceble

Dear sir,

We have not yet received any reply from you. Kindly arrange resolve the matter soon.

Regards,?

(Vimal kumar)

Chief manager

Rbo, bhopal[protected], 32, 33
Fax[protected]

"action is the foundational key to success"
From: rbo bhopal
Sent: monday, december 15, 2014 4:38 pm
To: appelate. [protected]@in. Airtel.com
Cc: [protected]@in. Airtel.com; abts. [protected]@cainbist.In; [protected]@airtel.com
Subject: fw: tel no 4002433 is not traceble

Dear sir,

We regret to inform you that we have not yet received any reply in the matter in connection with the trailing e mail. We are totally dissatisfied with, how our query is being handled by airtel. Kindly resolve the issue soon...

Regards,?

(Vimal kumar)

Chief manager

Rbo, bhopal[protected], 32, 33
Fax[protected]

"action is the foundational key to success" — dear vimal kumar,

This is with reference to your email dated 11-dec-2014, regarding billing issue on your airtel account number 15812929.

We have registered your complaint. Your reference number is 51989652. Our team will update you the resolution by 13-dec-2014, 01:59 pm.

Thank you so much for choosing to continue with airtel. We welcome your feedback.

Best regards
Ashwini ss
Service specialist
Airtel business

"if you are not satisfied with the resolution of your complaint, you may contact appellate authority with the sr number. Please click on http://airtel.In/applications/xm/mobileappellateauth. Jsp for appellate authority details."

From: rbo bhopal
Sent: thursday, december 11, 2014 1:05 pm
To: appelate. [protected]@in. Airtel.com
Cc: [protected]@in. Airtel.com; abts. [protected]@cainbist.In; [protected]@airtel.com
Subject: fw: tel no 4002433 is not traceble

Dear sir,

The contents of earlier e mail sent by you as below are not clear...

We again would like to request you to please go through our entire correspondence and inform us
About considering our request to refund entire amount for the number[protected]. Please do not mix other tel nos of our office in the matter...

Regards,?

(Vimal kumar)

Chief manager

Rbo, bhopal[protected], 32, 33
Fax[protected]

"action is the foundational key to success" — from: [protected]@in. Airtel.com [[protected]@in. Airtel.com]
Sent: tuesday, december 09, 2014 7:08 pm
To: rbo bhopal
Cc: abts. [protected]@cainbist.In; appelate. [protected]@in. Airtel.com
Subject: re: [|bal|ref10566301|] tel no 4002433 is not traceble

Dear vimal kumar,

This is with reference to your email dated 09-dec-2014, regarding billing issuer on your airtel account number 15812929.

Airtel regrets the inconvenience you have experienced.

We would like to inform you that the complaint has been resolved on 05-dec-2014 and your reference number for the same was 51854610. Further, we would like to inform you that as per

Resolution updated totally 06 fixed line connections with monthly rental of rs. 350 is active under gng facility.

Furthermore, we would like to inform you that totally 350 * 5 equals 1750/- has been charged in the invoice number[protected] along with call and vas charged rs. 1426.05/- as well as got discount of rs.136605/-.

Moreover, we would like to inform you that hello tunes got activated for fixed line numbers [protected] and [protected] charged rs. 30/-. Hence communicated on same no error in the bill and same agreed.

Thank you so much for choosing to continue with airtel. We welcome your feedback.

Best regards
Yugendra r
Service specialist
Airtel business

"if you are not satisfied with the resolution of your complaint, you may contact appellate authority with the sr number. Please click on http://airtel.In/applications/xm/mobileappellateauth. Jsp for appellate authority details."

From: rbo bhopal
Sent: tuesday, december 09, 2014 6:23 pm
To: appelate. [protected]@in. Airtel.com
Cc: [protected]@in. Airtel.com; abts. [protected]@cainbist.In; [protected]@airtel.com
Subject: fw: tel no 4002433 is not traceble

Dear sir,

Dear sir,

Till time we have not received any communication/satisfactory reply from you.

Again requesting to send the same soon to apprise our higher authorities in the matter...

Regards,?

(Vimal kumar)

Chief manager

Rbo, bhopal[protected], 32, 33
Fax[protected]

"action is the foundational key to success"
From: rbo bhopal
Sent: friday, december 05, 2014 6:42 pm
Subject: fw: tel no 4002433 is not traceble — from: [protected]@in. Airtel.com [[protected]@in. Airtel.com]
Sent: friday, december 05, 2014 5:33 pm
To: rbo bhopal
Subject: re: [|bal|ref10467448|] tel no 4002433 is not traceble

Dear vimal kumar,

This is with reference to your email dated 05-dec-2014, regarding billing discrepancy on your airtel account number 15812929.

We have registered your complaint. Your reference number is 51854610. Our team will update you the resolution by 07-dec-2014, 06:00 pm.

Thank you so much for choosing to continue with airtel. We welcome your feedback.

Best regards
Dibyajyoti patgiri
Service specialist
Airtel business

"if you are not satisfied with the resolution of your complaint, you may contact appellate authority with the sr number. Please click on http://airtel.In/applications/xm/mobileappellateauth. Jsp for appellate authority details."

From: rbo bhopal
Sent: friday, december 05, 2014 5:17 pm
To: appelate. [protected]@in. Airtel.com
Cc: [protected]@in. Airtel.com; abts. [protected]@cainbist.In; [protected]@airtel.com
Subject: fw: tel no 4002433 is not traceble

Dear sir, topmost urgent

In reference to our long lasting telephonic requests we are still awaiting for the suitable reply from your end.

We therefore request you all again for refund the whole amount and escalate the matter to appelate authorities so as to provide us justified solution in the matter. Please treat the matter as most urgent as we are also answerable to our higher authorities.

Regards,?

(Vimal kumar)

Chief manager

Rbo, bhopal[protected], 32, 33
Fax[protected]

"action is the foundational key to success" cid:image002. [protected]@01cbc78b. De3d1e00
From: rbo bhopal
Sent: tuesday, november 25, 2014 4:54 pm
To: [protected]@in. Airtel.com; abts. [protected]@cainbist.In; [protected]@airtel.com
Cc: appelate. [protected]@in. Airtel.com
Subject: fw: [|bal|ref10175986|] tel no 4002433 is not traceble

Dear sir,

It should not be the matter of bargaining as it comes under corporate issue (Related to bank of baroda).

It is the matter of a serious fault of airtel which was brought into our notice by auditors and reported it to

Our higher authorities. Hence we again request you to please refund us the entire amount, since beginning,

Pertaining to the said telephone number immediately so as to close the matter.

Regards,?

(Vimal kumar)

Chief manager

Rbo, bhopal[protected], 32, 33
Fax[protected]

"action is the foundational key to success"
From: [protected]@in. Airtel.com [[protected]@in. Airtel.com]
Sent: tuesday, november 25, 2014 3:52 pm
To: rbo bhopal
Subject: re: [|bal|ref10175986|] tel no 4002433 is not traceble

Dear vimal kumar,

You wrote in on[protected] regarding billing adjustment for your airtel account number 15812929.

As discussed with you on your fixedline number [protected], we would be glad to provide rs. 1000/- billing adjustment. Hence, we request you to write back to us with the confirmation on the same to process further.

Thank you for choosing airtel.

Best regards
Dineshkumar s
Service specialist
Airtel

From: rbo bhopal
Sent: tuesday, november 25, 2014 10:05 am
To: [protected]@in. Airtel.com
Subject: fw: tel no 4002433 is not traceble

Dear sir,

You may contact over the following nos.

[protected]

[protected]

[protected], 31, 32, 33, 34

Regards,?

(Vimal kumar)

Chief manager

Rbo, bhopal[protected], 32, 33
Fax[protected]

"action is the foundational key to success" — dear vimal kumar,

You wrote in on[protected], regarding billing adjustment for your airtel account number 15812929.

We tried reaching you at [protected], to resolve your concern. However, were unable to get in touch with you.

Also, please provide an alternate number on which we can contact you and try to resolve your concern.

Airtel appreciates your business and always welcomes your suggestions/feedback.

Best regards
Karthikeyan renganathan
Service specialist
Airtel — original message — from: rbo. [protected]@bankofbaroda.com
To: [protected]@in. Airtel.com
Cc:
Sent: 24/11/2014 06:44:56 pm
Subject: fw: tel no 4002433 is not traceble
From: rbo bhopal
Sent: monday, november 24, 2014 6:44 pm
To: [protected]@in. Airtel.com; abts. [protected]@cainbist.In; appelate. [protected]@in. Airtel.com; [protected]@in. Airtel.com
Subject: fw: tel no 4002433 is not traceble

Dear sir,

This is for your kind information that

1) the telephone bills for the captioned no which you are sending to us since begining are containing fixed charges only i. E. Scheme charges, service tax etc.. As the telephone line was not installed upto the floor of our office premises (Iind floor) and the telephone was not under service.

2) we again would like to bring the fact into your kind notice that the said telephone line was installed to our office by your attender on 10.11.2014.

3) we have not used the said telephone no upto 10.11.2014 (Upto the date of installation).

The above fact was also communicated by us over telephone to your service specilist.

But it is surprising that inspite of the above clear facts you are still not in position to refund the all the charges paid by us for the captioned telephone no upto 10.11.2014.

The above facts may also be confirmed by your attender who has installed the above tel no on 10.11.2014.

The mobile no [protected] which you have mentioned in your trailing e mail does not pertain to us.

We therefore request you again to refund us whole amount which we have paid till 10.11.2014 to you soon.

Awaiting for your quick response in the matter...

Regards,?

(Vimal kumar)

Chief manager

Rbo, bhopal[protected], 32, 33
Fax[protected]

"action is the foundational key to success"

Dear vimal kumar,

You wrote in on[protected], concern regarding billing adjustment for non usage period for your airtel fixed line number [protected].

As discussed with you on your mobile number [protected], we regret to inform you that, we are unable to provide you the billing adjustment for above mentioned number from 2010.

We would like to inform you that, the usage are reflecting in your bill. Hence billing adjustment is not applicable.

Further, we have already provided billing adjustment of rs. 561.80/- and the same has been credited for bill date[protected].

The current pending amount after deducting the waiver, is rs. 1469.29/-. Please pay by[protected].

Avoid late payment fees! Pay through any of the convenient and secure modes listed below:

* subscribe to ecs/si facility.

* logon to www.airtel.in and click on `easy pay¿ to pay through net banking or credit/debit card.

* you can opt for airtel money service, by dialing *400# to pay the bill through your airtel mobile.

Thank you for choosing airtel.

Best regards
Jashanavi s
Service specialist
Airtel business

"if you are not satisfied with the resolution of your complaint, you may contact appellate authority with the sr number. Please click on http://airtel.In/applications/xm/mobileappellateauth. Jsp for appellate authority details."

From: rbo bhopal
Sent: monday, november 24, 2014 5:11 pm
To: [protected]@in. Airtel.com
Cc: abts. [protected]@cainbist.In
Subject: fw: tel no 4002433 is not traceble

Reminder

Dear sir,

In reference to our trailing e mail we have still not received any reply from you...

Again requesting to please inform us the reason for not refunding our previous paid amount from

2010 without having any connection for the tel no 4002433 so that we can takeup the matter

With suitable platform...

Regards,?

(Vimal kumar)

Chief manager

Rbo, bhopal[protected], 32, 33
Fax[protected]

"action is the foundational key to success"
From: rbo bhopal
Sent: friday, november 14, 2014 4:33 pm
To: [protected]@in. Airtel.com
Cc: abts. [protected]@cainbist.In
Subject: fw: tel no 4002433 is not traceble

Dear sir,

Please inform us the reason for not refunding our previous paid amount from 2010

Without having any connection for the tel no 4002433 so that we can takeup the matter

With suitable platform.

Regards,?

(Vimal kumar)

Chief manager

Rbo, bhopal[protected], 32, 33
Fax[protected]

"action is the foundational key to success"

Dear vimal kumar,

You wrote in on[protected], concern regarding billing adjustment for non usage period for your airtel fixedline number [protected].

We regret to inform you that, we are unable to provide you the billing adjustment for above mentioned number from 2010.

Further, we have already provided billing adjustment of rs. 561.80/- and the same has been credited for bill date[protected].

The current pending amount after deducting the waiver, is rs. 1469.29/-. Please pay by[protected].

Avoid late payment fees! Pay through any of the convenient and secure modes listed below:

* subscribe to ecs/si facility.

* logon to www.airtel.in and click on `easy pay¿ to pay through net banking or credit/debit card.

* you can opt for airtel money service, by dialing *400# to pay the bill through your airtel mobile.

Thank you for choosing airtel.

Best regards
Jashanavi s
Service specialist
Airtel business

"if you are not satisfied with the resolution of your complaint, you may contact appellate authority with the sr number. Please click on http://airtel.In/applications/xm/mobileappellateauth. Jsp for appellate authority details."

From: rbo bhopal
Sent: friday, november 14, 2014 1:49 pm
To: [protected]@in. Airtel.com
Cc: abts. [protected]@cainbist.In
Subject: fw: tel no 4002433 is not traceble

Dear sir,

We are paying the bill for the captioned tel no since 2010.

Then on what basis you have revered rs 561.80?

Please reverse entire amount paid by us since begining as the said tele number

Was not made available by you to us till 10.11.2014 and was not in use upto 10.11.2014

From the year 2010..

Regards,?

(Vimal kumar)

Chief manager

Rbo, bhopal[protected], 32, 33
Fax[protected]

"action is the foundational key to success"

Dear vimal kumar,

You wrote in on[protected], concern regarding billing adjustment for non usage period for your airtel fixedline number [protected].

Rs. 561.80/- (With service tax) has been credited to your account. This will reflect in your next bill dated[protected]. The current pending amount after deducting the waiver, is rs. 1469.29/-. Please pay by[protected].

Avoid late payment fees! Pay through any of the convenient and secure modes listed below:
* subscribe to ecs/si facility.
* logon to www.airtel.in and click on `easy pay¿ to pay through net banking or credit/debit card.
* you can opt for airtel money service, by dialing *400# to pay the bill through your airtel mobile.

Thank you for choosing airtel.

Best regards
Pankaj kr singh
Service specialist
Airtel business

"if you are not satisfied with the resolution of your complaint, you may contact appellate authority with the sr number. Please click on http://airtel.In/applications/xm/mobileappellateauth. Jsp for appellate authority details."

From: rbo bhopal
Sent: thursday, november 13, 2014 5:04 pm
To: [protected]@in. Airtel.com
Cc: abts. [protected]@cainbist.In
Subject: fw: tel no 4002433 is not traceble

Dear sir,

The tel no 4002433 installed on 11.11.2014.

Now it is requested to refund the amount paid by us till now since begining asap.

Regards,?

(Vimal kumar)

Chief manager

Rbo, bhopal[protected], 32, 33
Fax[protected]

"action is the foundational key to success"
From: rbo bhopal
Sent: thursday, november 13, 2014 1:19 pm
To: abts. [protected]@cainbist.In
Subject: fw: tel no 4002433 is not traceble

Dear sir,

As per telephonic discussion we are forwarding the mail. Please go through our trailing mail and arrange to credit the entire amount of above phone no. 4002433 which is installed on 11.11.2014 by your technician after a long conversation/discussion/complaint

Regards,?

(Vimal kumar)

Chief manager

Rbo, bhopal[protected], 32
Fax[protected]

"action is the foundational key to success"
From: rbo bhopal
Sent: monday, november 10, 2014 12:30 pm
To: [protected]@in. Airtel.com
Subject: fw: tel no 4002433 is not traceble

Dear sir,

It seems, you have not gone through our entire correspondence properly and repeating regarding sending the bill of no 4002433 again and again in spite of the fact that the related bill has already been received by us but you have not provided the said tel no.In our office. Please go through the entire correspondence taken place between us and reply us after understanding the same.

We once again would like to inform you that we will not be in the position to pay the bill of tel no 4002433 as tel line is not provided by you to our office which is not under use. Secondly we recall entire charges paid by us till now against tel no 4002433 which you may pay by means of demand draft asap.

Regards,?

(Vimal kumar)

Chief manager

Rbo, bhopal[protected], 32
Fax[protected]

"action is the foundational key to success"

Dear vimal kumar,

This is in reference to your email regarding non-functioning of landline related services and non receipt of bill copy for your airtel landline number [protected].

We understand the inconvenience caused to you in this regard.

Our effort has always been to provide enhanced customer experience. Your valuable feedback is noted and sincere apology for any lapses from our end.

1) regarding landline related issue:

We are registering a complaint with regard to the issue faced by you. Your reference number is 51188764 and the same will be resolved by 10-nov-2014 04:00 pm.

2) regarding non receipt of bill copy:

As per your concern, we have emailed you the bill dated 03-nov-2014 to your profile registered mail id rbo. [protected]@benkofbaroda.Co.In. Please input your account number 15812929 as your password to open the bill. You can view your bills for the last 10 months from your selfcare account https://airtel.In/121 as well.

The current pending amount is rs. 2031.09/-. Please do pay by 22-nov-2014 through any of the convenient modes of payment.

1. Pay at http://airtel.In/
2. Login to https://airtel.In/121 and make the payment
3.Net banking - you can also pay your bill online through your bank's net banking service or third party web sites (Like billjunction.com if you are registered).

Payments made through airtel.In would be updated to your account within 1 working day and in case made through third party web sites, would be updated within 2 working days. You can view your payment status through your selfcare account at https://airtel.In/121 — select view bill <> my payments <> payment history.

Thank you for choosing airtel.¿

Best regards
Tharageswari baskaran
Service specialist
Airtel business

"if you are not satisfied with the resolution of your complaint, you may contact appellate authority with the sr number. Please click on http://airtel.In/applications/xm/mobileappellateauth. Jsp for appellate authority details."

From: rbo bhopal
Sent: monday, november 10, 2014 10:20 am
To: [protected]@in. Airtel.com
Subject: fw: tel no 4002433 is not traceble

Dear sir,

Please refer to our earlier communications wherein we have been allotted reference no of our call as 50027792 which is still pending i. E. Not yet resolved. On the other hand a surprising fact is that, we are again in receipt of the bill for our tel no 4002433 which has not yet been provided into our office hence not in use.

We regret to inform you that in spite of our regular & long lasting requests, reminders /follow up, no fruitful solution is provided to our office in reference to the telephone no 4002433 and your reference no 50027792.

We therefore are not in position to pay the telephone bill against the telephone no 4002433 from this month and recall our all payments paid by us till now for the captioned tel no which please arrange to pay immediately by means of demand draft.

Regards,?

(Vimal kumar)

Chief manager

Rbo, bhopal[protected], 32
Fax[protected]

"action is the foundational key to success"
From: rbo bhopal
Sent: monday, october 13, 2014 12:37 pm
To: [protected]@in. Airtel.com
Subject: fw: tel no 4002433 is not traceble

Dear sir,

Your current reply is surprising as: based upon our long lasting telephonic conversation you were agreed upon resolution of the issue soon assuming/appolozising with the the fact that the problem is in part of airtel.

Your trailing mail recd from mr. Manoj kumar service specialist airtel business reading as under:

"this is with reference to your email dated 25-sep-2014, regarding non functionality for your airtel fixed line number [protected].

Please accept our sincere apologies for the inconvenience you might have faced. We value the relationship built with you and trust that one unfortunate incident will not come in the way of this association. We would like to reiterate that we share your anguish and have taken adequate measures to ensure the non-occurrence of the same in future.

We would like to inform you that the complaint registered has been re-opened and the reference number is 50027792. This issue will be resolved at the earliest.

Thank you so much for choosing to continue with airtel. We welcome your feedback."

Further we have dicussed the matter to your techincian (Line man) who have informed that there is a cable having 10- lines and all are connected but no pair is available to connect the line no. [protected].

In this connection we would like to inform you that our all telephone line were installed at the same time of all phone no. I. E. [protected] to 34. On the same day. How it is possible at that time no pair was available for the in between tel no 4002433, as the cable having 10 pair line. Hence please check your record immediately that the telephone line [protected] was installed with telephone apratus and who have acknowledged the same from your office that all line is working.

Further you are also requested to please let us know how many connections were given to another offices after installation of our above 5 lines, in same premises with full details.

Regards,?

(Vimal kumar)

Chief manager

Rbo, bhopal[protected], 32
Fax[protected]

"action is the foundational key to success" — dear vimal kumar,

You wrote in on[protected], with a concern regarding non functioning of landline services for your airtel landline number [protected].

As verified in our records, as per the sr number 50027792 registered on 25-sep-2014 we would like to inform you that, the issue faced by you is due to your own internal wiring fault. We kindly request you to contact your local technician in this regard.

We seek your kind coperation in this regard. Thank you for choosing airtel.

Best regards
Pratap m
Service specialist
Airtel business

"if you are not satisfied with the resolution of your complaint, you may contact appellate authority with the sr number. Please click on http://airtel.In/applications/xm/mobileappellateauth. Jsp for appellate authority details."

From: rbo bhopal
Sent: monday, october 13, 2014 11:15 am
To: [protected]@in. Airtel.com
Subject: fw: tel no 4002433 is not traceble

Dear sir,

The problem is still pending kindly arrange to resolve the problem soon...

Regards,?

(Vimal kumar)

Chief manager

Rbo, bhopal[protected], 32
Fax[protected]

"action is the foundational key to success" — dear vimal kumar,
This is with reference to your email dated 25-sep-2014, regarding non functionality for your airtel fixed line number [protected].
Please accept our sincere apologies for the inconvenience you might have faced. We value the relationship built with you and trust that one unfortunate incident will not come in the way of this association. We would like to reiterate that we share your anguish and have taken adequate measures to ensure the non-occurrence of the same in future.
We would like to inform you that as per our telephonic conversation with mr. Vimal kumar on your mobile number [protected], regarding non functionality for your airtel fixed line number [protected].
We would like to inform you that the complaint registered has been re-opened and the reference number is 50027792. This issue will be resolved at the earliest.
Thank you so much for choosing to continue with airtel. We welcome your feedback. — dear vimal kumar,
This is with reference to your email dated 25-sep-2014, regarding non functionality for your airtel fixed line number [protected].
Please accept our sincere apologies for the inconvenience you might have faced. We value the relationship built with you and trust that one unfortunate incident will not come in the way of this association. We would like to reiterate that we share your anguish and have taken adequate measures to ensure the non-occurrence of the same in future.
We would like to inform you that as per our telephonic conversation with mr. Vimal kumar on your mobile number [protected], regarding non functionality for your airtel fixed line number [protected].
We would like to inform you that the complaint registered has been re-opened and the reference number is 50027792. This issue will be resolved at the earliest.
Thank you so much for choosing to continue with airtel. We welcome your feedback. — dear vimal kumar,

This is with reference to your email dated 25-sep-2014, regarding non functionality for your airtel fixed line number [protected].

Please accept our sincere apologies for the inconvenience you might have faced. We value the relationship built with you and trust that one unfortunate incident will not come in the way of this association. We would like to reiterate that we share your anguish and have taken adequate measures to ensure the non-occurrence of the same in future.

We would like to inform you that the complaint registered has been re-opened and the reference number is 50027792. This issue will be resolved at the earliest.

Thank you so much for choosing to continue with airtel. We welcome your feedback.

Best regards
Manoj kumar
Service specialist
Airtel business

"if you are not satisfied with the resolution of your complaint, you may contact appellate authority with the sr number. Please click on http://airtel.In/applications/xm/mobileappellateauth. Jsp for appellate authority details." — original message — from: rbo. [protected]@bankofbaroda.com
To: [protected]@in. Airtel.com
Cc:
Sent: 25/09/2014 04:46:54 pm
Subject: fw: [|bal|ref08362653|] tel no 4002433 is not traceble

Dear sir,

Please let us know the details which we have to provide to you.

We have not received any phone call from you over our no 4002430.

However you may also contact over my mobile no [protected]

Regards,?

(Vimal kumar)

Chief manager

Rbo, bhopal
[protected], 32
Fax[protected]

"action is the foundational key to success"
[image]please don¿t print this e-mail unless you really need to!

From: [protected]@in. Airtel.com [[protected]@in. Airtel.com]
Sent: thursday, september 25, 2014 4:12 pm
To: rbo bhopal
Subject: re: [|bal|ref08362653|] tel no 4002433 is not traceble

Dear vimal kumar,

This is with reference to your email dated 25-sep-2014, regarding concern of
Your airtel fixed line number [protected].

We would like to inform you that we tried to contact you on landline number
[protected], however we were unable to establish a contact.

Sorry! We cannot process your request/complaint as the details you have
Provided are insufficient. Please write back to us with more details to enable
Us to provide a resolution.

Thank you so much for choosing to continue with airtel. We welcome your
Feedback.

Best regards
Rajesh
Service specialist
Airtel business

"if you are not satisfied with the resolution of your complaint, you may
Contact appellate authority with the sr number. Please click on
http://airtel.In/applications/xm/mobileappellateauth. Jsp for appellate
Authority details." — original message — from: rbo. [protected]@bankofbaroda.com
To: [protected]@in. Airtel.com
Cc:
Sent: 25/09/2014 03:53:18 pm
Subject: re: [|bal|ref08356264|] tel no 4002433 is not traceble

Dear sir,

Mr anil verma, your service engineer visited today at our office and informed
That the cabel of said tel no has been

Traced out which is left upto the ground floor of our office. Our office is
Ituated on 2nd floor of minal shopping complex. We therefore request you to
Arrange to extend the above cable upto the destination (Our office) and arrange
To attach with the instrument available with us at your end so that we can use
The same as we are already having telephone nos 4002430, 31, 32, 34. We do not
Understand that the tel no 4002433 is not installed in our premises whereas
Bills of all nos are being raised by you since begining.

Meanwhile please arrange to send the details of bills paid by us since begining
For our perusal.

Please do not close the call untill it is resolved.

Regards,?

(Vimal kumar)

Chief manager

Rbo, bhopal
[protected], 32
Fax[protected]

"action is the foundational key to success"
[image] please don¿t print this e-mail unless you really need to!

From: [protected]@in. Airtel.com [[protected]@in. Airtel.com]
Sent: thursday, september 25, 2014 1:38 pm
To: rbo bhopal
Subject: re: [|bal|ref08356264|] tel no 4002433 is not traceble

Dear vimal kumar,

This is with reference to your email dated 25-sep-2014, regarding non
Functionality of your airtel fixed line number [protected].

We have registered your complaint. Your reference number is 50027792. Our team
Will update you the resolution by 25-sep-2014, 06:01 pm.

Thank you so much for choosing to continue with airtel. We welcome your
Feedback.

Best regards
Monica n

This e-mail and any files transmitted with it are for the sole use of the intended recipient (S) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that bharti airtel limited or its subsidiaries and associated companies (Collectively "bharti airtel limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of bharti airtel limited. Before opening any attachments please check them for viruses and defects.
From: rbo bhopal
Sent: thursday, september 25, 2014 1:16 pm
To: [protected]@in. Airtel.com
Subject: fw: tel no 4002433 is not traceble

Dear sir,

Please refer to the tailing mail, the problem is still not solved.

Kindly arrange to solve the problem.

Regards,?

(Vimal kumar)

Chief manager

Rbo, bhopal
[protected], 32
Fax[protected]

"action is the foundational key to success"
Please don’t print this e-mail unless you really need to!

From: rbo bhopal
Sent: friday, september 19, 2014 2:22 pm
To: [protected]@in. Airtel.com
Subject: fw: tel no 4002433 is not traceble

Dear sir,

Please refer to the trailing mail.

The related person visited to the site but problem is still pending.

Kindly arrange to send again the service engineer who can solve our problem and can provide service report.

Regards,?

(Vimal kumar)

Chief manager

Rbo, bhopal
[protected], 32
Fax[protected]

"action is the foundational key to success"
Please don’t print this e-mail unless you really need to!

From: rbo bhopal
Sent: tuesday, september 16, 2014 12:11 pm
To: [protected]@in. Airtel.com
Subject: tel no 4002433 is not traceble

Dear sir,

We are in receipt of your bill for our telephone no 4002433 which is not under function in our office.

Kindly send your service engineer to trace out the no in our office.

Regards,?

(Amit dubey)

Manager

Rbo, bhopal
[protected], 32
Fax[protected]
Mob [protected]

"action is the foundational key to success"
Please don’t print this e-mail unless you really need to!

Yesterday, on 29th Dec. 2014, I got my phone recharged with 79 rs, which offers incoming roaming free and outgoing at 1.5 p/sec, but still I'm not getting the benefit of this recharge. and I am paying extra amount. I am facing this problem 3rd or 4th time and I just want my money back.

On 29/12/2014 i received an SMS in my mobile ([protected]), saying More than Full talktime offer Rs.91=Rs.100 talktime, 4 days on airtel. Then i recharged for Rs.91 and checked for balance, but i found only Rs.12.58 .And i received an SMS saying validity : 4 days Where as in the SMS it looks that offer is available for 4 days. There is no ward about validity in the Marketing or publicity or trikey SMS . Immediately i called customer care and said the SMS dos-not say about validity (there is no word as validity). Then i asked for at-least convert that special talk-time into some 2G Data PLAN, because i can not use Rs.25 talk time in a day (approximately Rs.750 per month), he said it cannot be possible .Ref.no.is CBNRV[protected] registered on 29/12/2014. Then after few minutes again i called the customer care and spoke to madam Rajashree and to her senior madam Mahalakshmi and said the SMS does not mentioned about validity directly, and asked for converting it to full talktime without validity, she said NO it cannot be done, then i asked for atlest conver it to Rs.75 full talk time without validity.She said NO.Then i said i will go for consumer court, then she said ok i can proceed. After that call i did not get any ticket number or reference number. But being a long time customer with you (many many years) i am writing this mail to you. I am 55 years old and find this being embarrassed.Business should be mutual and you should listen to your customer base for any marketing strategies. With my daily tight schedule balancing work and family time, stress etc.., i am sending this mail. Now it is up to you to decide about the compensation.

check bill, no discount given not even commited discount and this is following by you on my number of bills, I'll not pay the bill and dare to disconnect the connection. You guys are fraud . I have taken this corporate number wid all discounts details but no discount given. Check and rectify than only I'll pay you the bill. I am using this contact number from last 2 years without fail to pay bill but you guys are fraud and taking extra charges from my every bill transaction.