Airtel Complaints & Reviews

Just about an hour back I made payment for Rs. 200/- full talk time online recharge through your i.e. airtel website on my ICICI Bank account. Error was reported but all the same money deposited to their account and my ICICI bank sent me a message that Rs. 200/-debited from my balance. But no recharge benefits have been given to me. Why? What is the fun in taking Rs. 200/- into their account, but reporting error and not giving recharge benefit? They should immediately give me recharge benefit of Rs. 200/- full talktime together with suitable compensation for their fraud in taking my money into their account, but reporting error and not giving me the recharge benefits. Earlier also they got debited from my account two amounts or Rs. 18/- and Rs. 35/- for their concession plans but did not give me these benefits, and since the amounts were small I did not bother to complaint here. But when I asked an Airtel employee in an office here, he just laughed away sarcastically!

Hi, I had taken the broadband online and paid the initial fee of Rs.1000/- Since there it showed the feasibility was present in my area. Later the airtel officials said there was no feasibility i asked for the refund it has been more than a month since i have raised the concern with [protected]@airtel.in. The guy whom i interacted(i have given all the details related to the transaction and he has confirmed that transaction status) promises it will be done in a week but still no one responded on the status. Please let me know how to proceed. Regards.

ON TUESDAY AT 7..P.M. I HAD RECHARGED MY 3G PLAN THROUGH NET BANKING OF RS. 249.00 BUT SORRY TO SAY THAT IT WAS NOT DONE.TOMORROW I HAD ENQUIRED BY CUSTOMER EXECUTIVE WHAT IS THE MATTER, SHE TOLD ME THAT YOUR IS NOT SUFFICIENT FOR PLAN. KINDLY ACTIVATE MY PLAN OR ELSE REVERT MY AMOUNT.

Issue on Airtel ****************** 1. Request date: Aug 23rd, 2014. 2. Area / Location of the airtel Relationship Centre: Adyar, Chennai, Silverline Network, Near Adyar Bus stand. 3. SIM number:[protected] 4. Alternate contact number: [protected] Kindly review my issue briefly. I changed my postpaid plan of another number [protected] to prepaid on Aug23rd, 2014 @ Siverline Network Airtel Show room, Adyar, Chennai, Tamil Nadu. I infrom them that I am not getting bill details to my email-id, they told to fill the application form to update my email id ([protected]@gmail.com). And after that I paid 460/- balance amt and they provide prepaid SIM card and said that it will activate in 3 days and the postpaid will deactivate in 3 days, this what they said to me and I never get my itemized bill details to my email id as well as my postal address. Few days later they call me again and told me to pay 740/- for the balanced amt, I asked for bill details and I changed that number to prepaid. So, later I paid that amt on Sep-13th, 2014 too. and 10 days before I paid Rs.23/-. So, totally, I paid 460 + 740 + 23= 1, 223/- Still now I didn't get any bill details, I call the customer car 198 and 121 many times, Later All the CARED people told me to meet the Siverline Network airtel showroom and ask the query. So, Again I went there, He checked my bill details and ask me to pay Rs.600/- blindly he is not ready to hear my query and he told "ONCE YOU PAY THEN ONLY IT WILL WORK UNTIL UNLESS WHERE EVER YOU GO NOTHING WILL HAPPEN TO YOU". Even yesterday I talk to 121 CUSTOMER CARED people around 30 mins. At last A person called SUPERVISOR talk to me (Promised me) to activate the prepaid card on Monday 13th-Oct, 2014. but still it is not yet happened. I changed the postpaid to prepaid on Aug 23rd, And the billing period is on 25th of every month. I paid 460/- at that time, then how they charged me 740 for September month and not yet send the bill details. I informed to the so many CARED PEOPLE on THE GREAT AIRTEL, but they have not yet updated and I am still receiving the mail to pay the amt. Last week 16th Oct, they told me it is cleared and you can get new preapid sim in the showroom, So, I went there and again they told me to pay 297/-, which is the rental amt, Still same headache, I tried 121 there and now new story they have started. Later I didn't pay the money and I came back from there. At least I have hope on you, Kindly solve my problem. Still I am facing the same issue. Please contact me on [protected].

My SIM card stopped working all of a sudden and a message was displayed as 'SIM Card not registered..Error Code #MM2' on Monday, 8th dec, 2014 . After one day, I was able to talk to customer care executive(as they never pick phone) and they asked me to get a duplicate SIM as the sim card has been corrupted. Same day i.e Tuesday, I got the duplicate SIM from Airtel Store located as Good Earth City Centre. Till Wednesday, it did not worked. Again on talking with the guys at this store, they asked for some more docs. I provided the same. Today, its 4 days and my SIM is still not working and no one at AIRTEL STORE at GOOD EARTH CITY CENTRE, SECTOR-50, GURGAON is picking up phone. I have never faced this much harassment and frustration before. Thanks to awfully bad services from AIRTEL.

Dear Airtel, I was using Air Tel Broad band having account no[protected]. Due to shifting my residence I had made a request on 9th of Oct for disconnection. But from your side the disconnection was made on 23rd after my mail request. Mail as written below: [protected] Forwarded message[protected] From: BIMAL KUMAR KARAN <[protected]@googlemail.com> Date: Thu, Oct 23, 2014 at 2:08 PM Subject: Reference No[protected] To: "[protected]@in.airtel.com" <[protected]@in.airtel.com> Dear Airtel, I have made a request against the reference no: 50392290 Dt 09/10/2014 (Fixed land line no[protected] for shifting the connection to Crossing republic Ghaziabad. But from your side I have received confirmation that you can't provide the connection in my new location. Then I have told you to disconnect the connection. But still it is working. I am not gong to pay anything from tomorrow. You are requested to disconnect. From tomorrow onwards its the responsibility of airtel if there is any misuse as I have to vacant my flat by tomorrow. On Sunday I have received a call for paying Rs 347/- for broad band connection. Till that date I have not received phone bill. I am ready to pay that but plz let me know first when my final account will be settled with how much amount. In which address you will settle the account. Please confirm my final balance and nest day I will pay the account.. Again I have applied for a new post paid connection on Saturday detail mail attached: [protected]Original Message[protected] From: [protected]@googlemail.com To: [protected]@in.airtel.com Cc: Sent: 10/12/2014 09:26:49 AM Subject: Post Paid No activated Dear Airtel, I have applied for a new postpaid connection having Mob no- [protected]. SIM NO[protected] IMSI No- [protected] For activation I have paid to your representative 1- Rs 250 /- cash 2- DL for ID proof 3- ICICI bank statement for address proof 4- Company ID card for CUG addition. Will you plz let me know the status of Activation. The person who have contacted me regarding the plan and every thing is -- [protected] The person who have collected the document, Mob No- [protected] Yesterday I have received one call regarding the verification, His Mob no is - [protected]. Today I receive a sms that we are unable to meet in your address and it is written to contact in a given no i.e [protected], but since one hour it is in engage mode. My complete family is staying in address and how is it possible that you are not unable to meet. I think the verification guy telling the lay. You people are not serious enough, then how should I be confirmed that you will pay my balance for my previous broad band connection. So fist you clear my dues then I will pay your rest amount I.e Rs 347/-

my no misplace and plz disconnect my airtel mob no- [protected] My name is Shyam Panday, Father Name - Rama Shankar, Age as on 1.1.2009 - 46 Years, Gender - Male, Address. - 663 Block-B, Chandan Vihar, Nihal Vihar Phase -II, Nangloi Jat . Delhi

Dear sir, With the deep dissatisfaction, i am registering a complaint another time of fake offers. No body is listening to me. The complaint has not been resolved till now. Last complaint reference no. is CBNRD[protected]. I WILL GO TO HIGHER AUTHORITIES IF I WILL NOT GOT ANY SUPPORT. MIND IT . My complaint is of fake offers provided by bloody airtel .

Dear, we using postpaid connection of airtel Mo [protected] since last 4 years.Before 8 days ago we convert it in prepaid at same mo No.but till date it is not activated from your site. so many time we call to customer care but than can not given proper reply. During the convert the prepaid your customer officer said on any charges given for new SIM card but Your Naroda (Ahmedabad)Mini store officer taken 50 Rs/- charges for new card. So we request to you please conclude such matter and activate by card as soon as possible.

I purchased a moto g2 phone and the airtel promised me the following offer. ""1 GB 3G/2G data per month for 2 months in 3G/2G circles for Airtel prepaid and Bill discounts of INR 250 and INR 155 per month for 2 months on subscription of 3G and 2G data boosters of 1 GB and above in 3G and 2G circles respectively Airtel postpaid."" but it is not been activated and also the customer care people are saying that they cant provide the offer they promised.

Myself B.Yagnanarayanan did a ''whatsapp booster for Rs.41 with 1month validity and 200MB data pack. Even after that booster pack my main balance has been deducted and till now I have lost alomst close to Rs.100. Pleae solve this issue as soon as possible. Regards B.Yagnanarayanan

I have applied for migration from postpaid to prepaid connection on 2nd dec2014. I have been told it will be done within 5 days. Now, its been more than 5 days and still migration didnt happened. For this i went to airtel store and asked the reason for this, they are saying you are having more than 5 connections and as per trai rule we cannot migrate since u are having more than 5 connections. I asked them to show where this thing is mentioned and they are unanswerable. Also, just 6 month back i applied for migration from prepaid to postpaid (for the same number) and i didnt faced any issue, it means my document is misused to give 5 connections to someone else. Because all the migration related application are done in the same airtel store and if this is the case then i have to file FIR against this. And also show me where this is mentioned that if i am having five connections, migration will not happen and if this is the case the how come prepaid was migrated to postpaid. My airtel number- [protected] Airtel store detail: Vijayanagar 2nd stage, Mysore, Landmark: Opposite to petrol pump. Store manager: Mr. Aswath Please help me in this regard

I had a Balance of Rs. 160 - Rs. 180 (Talktime) on 8/12/2014. My Internet service of 1GB 3G ends on 8/12/2014, and even after end usage the remaining i had was about 25 MB to 15 MB. But on 10/12/2014 afternoon i found my balance is only Rs 36.92 ( talktime). I called the Airtel Customer Care and explained all the incident about my deduction from my balance. They explained that i have used my net even after the available MB were finished and that's the reason for the deduction. I argued with the Customer care that i had not over used the net and had a remaining net of 23 MBs at the end of the day ( 08/12/2014 ). I request you to check and refund the Amount Deducted from my balance.

I have taken a broad band connection and paid a sum of rs 3150/- for 6 months collected by area sales manager Mr chandra shekar with no [protected] on 24 th of November till now no one has responded, and when contacted chandra shekar he wants the info as to whom we had give the said amount Now what do you people want me to do approch the poloce or will solve my problem immidiatly I am available on [protected] or my dept No [protected] Raymond here

My phone rings. I will be busy with my work or driving vehicle. I stops every thing and attend to the call. A recorded message from Air tel co., to select a ring tone. I can not speak to the caller. I can also not call back on the number. Hence please provide the personal mobile number that is used by Sri. subrahmanya Bharathi for replying to him about my opinion regarding ring tone. If the number can not be provided to me, please give the reasons. I wish to know the special Constitutional Right that the Chairman had for disturbing others through his company and not to be disturbed by his customers. Vijayakumar mobile No. [protected]

Dear sir/mam, I am getting everyday messeges regarding 3g internet offer of Rs.198 and 650 mb data, but yesterday when I recharge against it then i have got 1250 local minutes only. What the hell is this. If you cannot provide the given offers to customers then why are u giving messeges to customers. I want my money refund or I will go to higher authoritites. I will really take strict actions against it. MAIL ID- [protected]@gmail.com PHONE NO-[protected]

Hi, I had done recharge for 260 minutes but after a single call of duration roughly 4-5 minutes all my credit goes nil, then i had a word with customer care Prabhat Kumar &amp; raised a complaint, complaint no: cwrch[protected] &amp; cexcl[protected], I just want to know why my number got barred &amp; which hampered my work too. I need an explanation Pls.

Hi, I had done recharge for 260 minutes but after a single call of duration roughly 4-5 minutes all my credit goes nil, then i had a word with customer care PRABHAT Kumar & raised a complaint, complaint no: cwrch[protected] & cexcl[protected], I just want to know why my number got barred & which hampered my work too. I need an explanation Pls.

The prepaid mobile number [protected] is in my name G S Shashidhara and the connection is existing for about 10 years. On 06/12/2014, all of a sudden the connection went off and the mobile showed 'sim card registration failed'. To check what the problem is I dialled the number [protected] from another mobile. To my surprise the call was received by a gentleman. Upon enquiry, he told that he is residing in Bangalore and has taken the mobile number in the name of his mother. He applied on 4th Dec 2014 and got activated on 6th Dec 2014. I called customer care Airtel and explained the problem. They checked the name of the person and address which belonged to mobile number [protected] and confirmed that it is in my name only. When I explained the scenario which has happened, they told that they have not transferred my mobile number to any person. Notably they did not record any complaint saying that the records are fine. I even explained that this is unlawful activity on part of airtel to allot a number belonging to one person to another person when it is still a running number. If the person who at present using my number involves in any unlawful activities, all the blame comes on my head. But airtel customer care did not initiate any action. I am hereby pleading with you to take action against airtel for doing such unlawful activity which amounts to punishment and provide compensation for whatever the mental agony I am going through and also restore my connection.

I had taken two post paid no of airtel and mailed you for connected converted into CUG of my company and provided document as per you and after submission of document they told me that my number is connected into CUG before 5th dec but still it was not connected and when i called your customer care they always told me that it will take 24 hr bt it was 9th dec but still it was pending. pls look in this matter else i surrendered my no.