Dec 04, 2014
Updated by Pankti Shah -------- Original Message --------
Subject: Re: ACCESS BILL - MOBILE NO - [protected]
Date: Tue, 2 Dec 2014 15:59:16 +0530
From: <appellate.[protected]@in.airtel.com>
To: <[protected]@zyduscadila.com>
Dear Mr. shah,
This is with reference to your email dated 2nd December 2014 regarding billing discrepancy for your airtel mobile number [protected].
Basis on our discussion, we would like to inform you that we validate our records and established that all the charges are valid and correct and as your number is under company owned company paid connection so we cannot share any information subsequently, we are unable to process any adjustment we request you to make the payments accordingly.
Thank you for choosing airtel.
Airtel regrets inconvenience caused.
Please do write in for any further assistance.
Customers touch points:
Level 1: Customer care: 121/198 & [protected]@in.airtel.com, working Hours - 24/7
Level 2: Nodal Team: nodalofficer.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM: Monday to Friday.
Level 3: Appellate Authority: appellate.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM. Monday to Friday.
Please visit our website www.airtel.in for a range of products and services.
Your's Sincerely,
Manisha Taluja
bharti airtel limited
[protected]Original Message[protected]
From: [protected]@zyduscadila.com
To: appellate.[protected]@in.airtel.com
Cc: [protected]@zyduscadila.com
Sent: 02/12/2014 10:59:16 AM
Subject: Re: ACCESS BILL - MOBILE NO - [protected]
Hello,
It looks like, at all the level people are just interested in forwarding mails
and not really validate the data.
Also with your own data, that proves that Zydus Tower is facing poor
connectivity since a long time... and that too your people have to implant the
omni on particular floors.
The replies I have received are shocking..I am copying the entire communication
to Appellate for consideration.
Pasting all the images on the mail, which shows that a user who has not crossed
even Rs. 1000/- or even 1GB of data All of a sudden crossed 3GB of data
The excuses of this is customer's genuine billing and we already have
communicated on access usage proves to be invalid as the Usage massages also
have been delivered all at once on 4th November'14
[IMAGE]
[IMAGE]
[IMAGE]
[IMAGE]
This is my last attempt to get it resolved Through Airtel, now will be going to
the TRAI and Consumer Protection cell
--
Regards,
Pankti shah
On 11/26/2014 5:47 PM, nodalofficer.[protected]@in.airtel.com wrote:
Dear Mr. shah,
This is with reference to your email dated 20th November 2014 regarding billing
discrepancy for your airtel mobile number [protected].
As per the telephonic conversation, we would like to inform you that we have
validated our records and established that all the charges are levied on your
bill are valid and correct according to the usage and after calculating we
request you to make the payment accordingly.
We hope that we addressed your concern suitably.
Kindly write us for any further assistance.
Customers touch points:
Level 1: Customer care: 121/198 & [protected]@in.airtel.com, working Hours - 24/7
Level 2: Nodal Team: nodalofficer.[protected]@in.airtel.com & ([protected]), working
hours: 9:30 AM to 6:30 PM: Monday to Friday.
Level 3: Appellate Authority: appellate.[protected]@in.airtel.com & ([protected]),
working hours: 9:30 AM to 6:30 PM. Monday to Friday.
Please visit our website www.airtel.in for a range of products and services.
Your's Sincerely,
Manisha Taluja
bharti airtel limited
[protected]Original Message[protected]
From: [protected]@zyduscadila.com
To: nodalofficer.[protected]@in.airtel.com
Cc: panktishah.[protected]@gmail.com;[protected]@zyduscadila.com
Sent: 20/11/2014 12:54:54 PM
Subject: Re: ACCESS BILL - MOBILE NO - [protected]
Dear Ms. Rupinderjeet
Thanks for your prompt response on the same.
I understand that you have checked the bill plan and also the usage according
to the what the bill is showing... my concern is that the usage shown is not
mine.
Also please note that, I have already attached an image (attaching again for
your referral) that the Usage alert Massages were delivered to me on (4th
Nov'14), Only after I have raised the query.
Also, Furnish me with the upload, Download pack details if you are establishing
that this the genuine and correct bill
Hence, based on the above facts I wish to state that the usage charged to the
account is not correct.
Also you can always contact me on my mobile number mentioned on the subject
line, I am available on that number.
--
Regards,
Pankti shah
On 11/20/2014 12:05 PM, nodalofficer.[protected]@in.airtel.com wrote:
Dear Mr. Shah,
Greeting from Airtel!
This is in reference to your email dated 20/11/2
This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.
No proper transparency with the data shown or given by Airtel to customer before and after bill