Airtel Complaints & Reviews

HI, I had recharged my Data card for 14/10/2014 for 5GB/Rs/750 ...But later i came to know that the card has not used for couple of months hence that no has been sent out for resale. When i contacted the Airtel customer care they said they can transfer the amount to the working no hence i had given my other no which is [protected] and they said it will be done in 2 days and again i had called the customer care on 16/10/2014 and my call was attended by the airtel representative again i had to Explain the story and then that person said the no has already been sold out hence it is not possible to transfer and they asked me to talk to their senior officer i was waiting on call for more than half an hour but no one has attended it and the call got dropped off.. Again the next day i haw d called and had to explain the same story they gave me one Complaint reference no and asked me to check after 3 days nothing had happened ..Each and every time i had to call and explain the same story to every person again and again for getting my money back ...I have never seen such a worst response from any other network ..I personally feel airtel is having a very worst and poor customer s support and response which i got from your representatives OMG !! only god knows !! So for i had got more than 8 complaint numbers and the sad part is nothing has happended so far. I am begging them like a dog to get to my money back ...During this pregnancy stage i am struggling like a dog to get things done... My mobile got filled with only complaint no's nothing else. PR[protected] this is a complaint no i had registered yest erday but simply they had closed with out any solution ..Please call me on my mobile for further details [protected] ...Let me see how many years you people going to take to get it done!!! Recharged no : [protected] on : 14/10/2014 amount : 750 Plan : 3G - 5GB . I want the 3G amount should be transferred to my alternate no [protected] or transfer it as talk value . I did EC recharge .

sir, i applied for new Sim with CUG PLAN from BAPS.allotted no [protected].i complete all documentary procedure.still no any response from your nodal officer or consultant person.last three months three to four times this type of complain arise and face the difficulty from my devotees.most off time the no of nodal officer Mr prashant Makwana ([protected]) getting Switch off.so pl take immediate action for activate the my sim .from:ASHOK JADAV12/ A, SAHYOG PARKOPP .DEPALA VADINR, ANDH VIDHYALAYASURENDRANAGAR.363001Contect no:[protected] 1) SIM number.[protected]-60499) 2) Complete address of the air-tel relationship center.NR, Hand-loom House .New junction Road. Surendranagar.363001contact No [protected] (3) Date of the submission of the documents.on dtd.[protected] now i hope that pl activate the my SIM as early as possible Thanks to you for good and better reply.Jay swaminarayan

Dear sir, I have Airtel prepaid connection and i recharge my connection with 3G plan (1 [protected]@ 251) on my number [protected] on dated 27/10/2014, but i can't access my 3G net i access only 2G but i paid for 3G plan .I also complaint to your custmer care many times but there is no solution even i register complaint for regarding this but my complaint confirmation reference number also not given by your side .Your executive told that i get an message after some time but i can't get any message regarding complaint number .There is no solution at all .Please resolve my problem as soon as possible.

Respected sir, I have submitted a complaint on my Airtel mobile number with reference no. 58478893 dated on 14 oct 2014 and reference no. 58548494 dated on 20 oct 2014. these complaint were regarding poor 2g GPRS services on 2g network in my home network on given address of : Trilok puri, GMS Road opposite Dron puri, Dehradun Uttarakhand. Since 15 days, my problem is still not solved. I have again made a 3rd complaint on 27 october 2014, but still my problem is not solved. I am a postpaid user and subcribed to 2g plan thus i am not able to get 3g signals according to you impartial rules which restrict a postpaid user to latch on 3g signals while it is allowed to prepaid user. This is also a problem of concern why this kind of discrimination is done with postpaid users only? Rules should be same for both postpaid and prepaid users. If your engineers are not able to solve slow 2g gprs problem on 2g signals in my area then kindly provide me 2g gprs on 3g signals which is running quite well in my area which i have checked on my brother 2g prepaid plan. kindly provide me either good 2g gprs speed on present 2g signal or allow us to latch on airtel 3g signals with capped speed as per your tarrif speeds. Thank you. Sanjay Negi

My Airtel Digital TV customer id is: [protected]. I booked a customer an additional HD settop box on 24th Oct'14 through Airtel the phone (12150) from my Airtel mobile. They told me that the cost is Rs.1815 and I get one month free subscription on by box (and subsequently Rs.250 per month). On 25th Oct'14 - they came and installed the box and the line man collected Rs.1815 and went away. I got a call subsequently from your customer care to confirm the amount and plan. I was told that I'll get one month free service on it. On 23rd Oct'14 - the balance in my account was Rs.320+ However today (28th Oct'14) I find that my airtel connection is disabled b'coz of 'no balance' in my account. I was SHOCKED to find out that you have deducted Rs.310 additional for "BOX NRC" from my account without any intimation or reason. I called up your customer care and registered complaints[protected]Name: Sujith) and 40814645. The executive told me that they'll listen to the recorded conversation of me booking the settop box and refund the money. Some one from finance called me back and said that he cannot refund the money at all. He told me that I was given wrong information - clearly Airtel's mistake. I argued with him on the fault on Airtel's part - but he was RUDE and kept saying that nothing can be done. After a while he just bluntly CUT THE CALL. Airtel has not only wrongfully took my money without any notification, they are also refusing to correct their mistake by providing me a refund and also they are behaving in a very rude manner with the customer. This is clearly a case of deficient service and fraud.

This is furtherance to my following mails chain to Airtel regarding bill discrepancy. There has not been any solution to the issue however my outgoing calls are barred which is causing additional inconvenience, harassment, and loses to me. Kindly look into the issue, Sharada Prasad [protected] ///////////////////////////////////// From: sharada prasad ([protected]@hotmail.com) Sent: 06 October 2014 16:30PM To: appellate.[protected]@in.airtel.com (appellate.[protected]@in.airtel.com); appellate.[protected]@in.airtel.com (appellate.[protected]@in.airtel.com) Dear Mr. Ronit, Thank you for the mail. However, I respectfully disagree with the following resolution regarding the bill discrepancy in my 07-AUG-2014 bill. I again reiterate that I can not pay any data usage charges on this number because this number is used only for mobile calls. Lastly, I am feeling harassed because of the mails and alerts from airtel, moreover my number porting request has been rejected all these all against the law of India. Please let me know my legitimate mobile call usage charges I will pay it happily. I can not pay any thing which is illegitimate. Best Regards, Sharada Prasad ////////////////////////////////////////////// From: sharada prasad ([protected]@hotmail.com) Sent: 17 September 2014 13:11PM To: appellate.[protected]@in.airtel.com (appellate.[protected]@in.airtel.com) Hi, This is furtherance to my mail dated 16/8/2014 below, my plan is for Rs. 249/m and my monthly bill averages between Rs 400 to Rs. 700 per month. I did not request any other services yet I have got this shocking bill, Further I have made several calls to Airtel regarding this but all in vain, as this number is for calls I do not use it for internet because I have a WiFi connection (7GB for Rs. 650 in a month) with me. So I can not pay for any data usage on airtel number because I have never requested for that. Kindly look into the bill and correct it, regards, sharada prasad ////////////////////////////////////////////////////////////////////////////////...⇄ From: sharada prasad ([protected]@hotmail.com) Sent: 16 August 2014 10:23AM To: [protected]@in.airtel.com ([protected]@in.airtel.com) Cc: [protected]@in.airtel.com ([protected]@in.airtel.com) Hi, My plan is for Rs. 249/m and my monthly bill averages between Rs 400 to Rs. 700 per month. I did not request any other services yet I have got this shocking bill, Kindly look into the bill and correct it. regards, sharada prasad

I HAD PAID FOR A NEW CONNECTION THROUGH TELECONNECT OUTSOURSING AUTHORISED PARTNER FOR BHARATI AIRTEL LTD.THEY COLLECTED RS.300.00 (BILL NO.60092)AND SUPPLIED A SIM[protected] WITH MOBILE NUMBER[protected] AND ACTIVATION DIAL NO 59059.ITB WAS FOUND THAT THIS MOBILE NO IS ALLOCATED 2 YEARS BACK TO SOMEBODY.THIS IS A CLEAR CASE OF CHEATING AND BHARATI AIRTEL LTD IS RESPONSIBLE FOR THIS SINCE THEY ARE THE AUTHORISED PARTNERS.THE RESPONSE FROM AIRTEL HELPLINE NO 198 WAS NOT ENCOURAGING.REQUEST IMMIDIETE REFUND, DR.ASHOK NAYAK NAYAK HOSPITAL BANGALORE [protected]

Hi Team, Hope Doing good. Need your help and assistance. Actually I have to raise a complaint on there is no network in my Hometown(Selambagoundanpalayam, Chennimalai town, erode district). There is frequency tower near to my hometown (Pudhupalayam) eventhough we are not getting any network. Not even a single point. So Please have a look and do the needful..It will be helpful if it is done as soon as possible. Right now i am in bangalore. My home town people are moving to other networks because of this issue.Please soleve this as soon as possible. Thanks and Regards, P.Arun Kumar

I have been trying desperatrely to get the portability code for my number [protected] from two days through my phone . But there is no response from your side. Why? Most of the time there is no net work of Airtel on my dual sim android phone and I am fed up of complaining. CAN YOU SMS MY PORTABILITY CODE/

Last month I had bought an Airtel SIM from Satish([protected]) with ‘Unlimited 950’ corporate 3G dongle plan. Yesterday[protected] morning at 5 AM, I received a message on my dongle that I have consumed 100% data and my speed will be reduced now, even though I had used only about 2.5 GB out of my 6 GB. I called up Airtel customer care ([protected]) around 12.50 PM and the customer care executive confirmed that he could see that I have consumed only 2613 MB data and he will correct the issue in half an hour. Interaction Id - [protected] But the issue was not resolved, I again called up Airtel customer care at 11 PM at night. After many calls and transfers to different people, a technical support officer from Amritsar told me that there is some mismatch in the backend for my user id and he raised a request for technical team (SR[protected]. By this time, my data usage was showing 3544MB. How did it reach 3544MB from 2613MB within a span of few hours, even without connecting the dongle to my laptop, I have no clue. I waited the night and expected resolution by morning, but the issues were still there. I called up Airtel customer care again to check status of my complaint and they told me that it would be addressed by 31st October. Why should it take so much time? Airtel reduces the speed the moment they THINK that a user has consumed all data but when it is confirmed that I have not consumed my free data till now, why can’t you restore normal speed instantly? Why do you need 4 days do restore the correct service? And my woes don’t end here. Today morning[protected], my data consumption is displayed as 4.5GB. How the hell did I consume almost 1 GB data over night on a 128kbps connection? Moreover, when I bought the SIM from Satish, he told me that under ‘Unlimited 950’ plan, I will get 6GB + unlimited in 3G after 6GB. It says so on the pamphlet too that I also have a copy of. Now, I am being told that after 6GB, the speed will be reduced to 128kbps. Airtel has given incorrect information to me. And even on 128kbps dongle speed, for video streaming and downloading the speed is only coming as 1-2 kbps. Why is that so? When I talked to Satish, he said on my face that their job is to sell the sim only and after that they are least bothered if the consumer gets proper service or not. So, in summary, my issues are – 1. Incorrect information given about plan while selling SIM. 2. Speed reduced even though I have not consumed whole of my free data. 3. Data usage is increasing even without connecting dongle to computer and even without proper speed. 4. At reduced speed, videos and downloads are not running at all as actual speed is 1-2 kbps I am fed up of airtel, request them to take their dongle back and refund my money.

Hi Team, I didn't receive any message when my data usage reached 1024 MB. You are suppose to message me while reaching the maximum data usage. Details: Received message on Saturday 04-OCT, that You have used approx 879.68MB of 1024 MB Later, I received the message after crossing the maximum limit. Monday 06-OCT: that you have used 1107.66MB of 1024 MB. Why there was more delay in sending the message alert that I have reached the 100% usage of data plan. You want to charge the customer, by not informing them. I won't pay for the extra usage money. Need this to be resolved ASAP. The bill has been generated for the Mobile connection and amount is 1450... :-( My Bill Plan is 275 + 155 (2G Internet) . Regards, Sreenivasula Reddy [protected]

Dear Sir, Installation not done even after 20 days booking. Highly irresponsible services. Local Delaer phone always switched off. Customer care people and their escalation team not helping. What should i do. Whom to complaint. When my DTH will be installed. So many times i have complained to customer care/forum/escalation team, still no response. Plz take immediate action Regards Satish.K Mob: [protected]

Dear All, My Details are as under. I have already lodged my complaint with your Customer Care many times regarding the Over Billing from August'14. But nothing has happened yet and I am receiving the bills with over billed amount (as per attachment). I have already changed my Data plan since Aug'14 for Rs. 250/- but my previous Data plan for Rs. 750/- is still not been changed and I am getting sum of both plan in my billing amount. How can it possible and why it is happening again and again every month and why you people are not taking interest in my case when already informed your cc representative. Now onward I am not going to pay a single penny until the issue is getting resolve. Airtel number : [protected] Relationship number : [protected] Bill period: 08-Apr-2014 to 07-May-2014 Thanks, Sanjay Kumar

Sir, i have purchase an airtel data card Internet plan for 21 days, which i have received 500 MB.downloading. but after the plan which i have choosed, my service of internet has stoped within the stipulated period, that is totally embracing and harassing me, my purposse of complaint is that, i am a regular consumer of Airtel services, but if the company treat me like this i cant stand and regular with this services. Khen sing Thakur Advocate H.P.

Hi While surfing on web, I was asked to click on a fake link to move ahead. I clicked on that and I was automatically redirected to airtel.in homepage and 99 Rs were deducted from my Airtel main account for no reason. When I called Airtel customer servie they replied like I used some service so money was deducted but I havent used any of the service. I have already paid airtel for the data pack I am using and the only thing i did was clicked on the link which I was [censored]ely asked to clik on to mov ahead. This is a fraud by Airtel. Plea se help me take a serious action against this fraud committed by Airtel. Thanks A illegally looted Airtel customer.

Hi, I am using Airtel prepaid sim (+91-[protected]). At present I am using it in roaming. 2 days ago on 26 Oct 2014, I had around 140/- Rs. balanced in my account, but all of sudden whole amount deducted and I just got 1/- Rs. balanced. Then yesterday again I recharged for 200/- Rs and I could see the amount 201/- in the main balance. Now today it deducted again around 100/- from the account and current balance is 111.41/-. I am sure I have not activated any services, but its automatically deducting huge balance from my main account balance.I had activated 3G plan which also i requested for STOP due to this automated deduction problem. Could you please advice on the amount deduction charges and how to avoid this? As I have not activated any VAS service, please advice and arrange for refunding of auto deducted balance. Thanks for understanding.

I had two DTH connections from Airtel, which I deactivated in July 14 due to poor customer service. Customer ID is [protected]. At the time of deactivation there was a balance of Rs.2708/- on my account. After regular follow up since July 14, I have not yet received refund of the same. I have provided Airtel with the details of receipt of equipment. Though at the time of equipment recovery their person said that they don't provide any receipt for the equipment recovery. When I refused to hand over equipment without receipt, next day they arrived with receipt and collected the equipment. Please help me to get my money refund from Airtel. Thanks Rushikesh Panse

Dear Sir/Mam, I am a customer of Airtel since last 4 years . Today I have queried about the rate cutter to customer care executive. But i have not got the correct information from the Executive . At that time i have told that if you not given the information so i will get the information from any other executives from the customer care . After all this, today evening i have received a threatening call from the executive on his personal no. i.e [protected], that he will be block my device and deduction my balance every time . So i like to request you kindly do the need full, hence the the customer will get the proper faith with your best services . Thanks & Regards Sujit Ku Rout Mob.: [protected]

called from this number ( [protected]) and said i win the airtel lucky draw bumper prize and said give them 15000(fifteen thousand rupees) and after that more 12000(twelve thousand rupees) i only gave 15000 rupees, but no response after that

Consumers are asked to pay bill (basic call and data). On data, Airtel has been over charging on data to customers (including my no [protected]) based on flat basic data plan in full + on data used on pro rata basis on new plan changed. Instead, it should have been either pro rata based on usage in both old and new plan in 30 days or pro rata basis based on no of days the old and new data plan remained active. On the top of it, the customer care does not highlight clearly on data plan change request that full monthly rental plan will be charged on old active plan plus addition new charges on new plan on pro rata basis will be levied irrespective o[censored]sage in both the plans in those 30 days. Two question: if a customer has not used fully data limit in old plan in a month, why should he pay full monthly amount to Aritel. If he ought to pay as it is fixed rental plan, than on change of new plan, the data usage on new data plan starts from the day of change in new data plan despite positive data pack avaiable in the old data plan for that month. Example: Sept month data plan taken 650 rupees for 3GB ( bill cycle 8 Sept to 7 Oct), Usage of 1.29GB until Sept 16 On Sept 16, data plan changed to 799 (5GB) by customer in view of expected rising usage for that month. Total Data billed = 650 + 610 (21 days pro rata for 799 month rental) This is unfair for customer to pay 1270 for using a total of less than 5GB data in that month, with max 5GB limit. The airtel executives despite understanding the facts, misguides customers on new data plan change request and do not highlight the consequence of paying higher amount for specific usage. They highlight that you will have to pay bill on new data plan on prorata basis, but do not talk about old plan fixed payment nor give any additional data usage facility for new plan taken. I have been using Airtel for last five years, three years in bangalore, but this kind of instances is running for last 1 year, inflating my bills more than 500-1000 each month. Please compensate.