| Address: Bangalore, Karnataka |
Hi Sir/Madam,
I have been customer for the service provider since January 2013, not actually confirmed if I am your valuable customer.
The scenario will take you through the mental harassment journey that I have been from last one year.
No one in the dept. ever bothered to take care of these.
1. Almost one year back when I was offered 15 days rental discount /month on 999 plan with lifetime validity with a condition that I have to continue this plan without ever changing the plan or this discount will be waived off.
2. Issues started from the very next month when I had to call customer regarding the exceeded bill and they were very GENEROUS to give me discount as PROMISED.
3. This scenario continued till previous month.
4. Now a days i am getting the problems with very worst network issues. Even for this case also i have given a no. of times complain to your 121 and 198. But they are unable to short out except unsatisfactory dialogs.
5. So, from both( Billing issues & Network issues) of the cases, i got mentally harassed.
6. So my request to you guys that you have to go through my call conversation with your 121, 198, and SPECIALLY 1ST CONVERSION BETWEEN ME AND YOUR BACK END TEAM DEPARTMENT.
7.So what i got the experience with airtel that inspite for getting a good service, I GOT MENTALLY HARASSED,
the way you guys are handling your business is the CASE OF FORGERY.
8. So, please give me your response sir/ madam.
9.Please help me out sir/madam.
Aug 14, 2020
Complaint marked as Resolved
Airtel customer support has been notified about the posted complaint.
This is with reference to your post dated 30 Sep. 2014. We would like to confirm that we have shared the resolution details with you.
Should you require further information, please feel free to write to us at airtel.[protected]@in.airtel.com
Regards,
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com
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