Airtel Complaints & Reviews

I did an online recharge to a wrong number via EasyMobileRecharge site. Details: Amount: 200 Correct number: [protected] Wrong number: [protected] Order id: 46954544 Airtel customer care couldn't able to refund the amount. Kindly help me in getting my amount rp 200 back. Thanks.

I bought one Airtel post paid connection on 12/09/2014.from your Cuddalore local store R.B. Mobile 7/I PR Complex Bharathi Road, Near Hotel Woodlands, Cuddalore -607 001 .I was allotted a moblle no as [protected].I got a message on 16th Sep my address verification was unsuccessful.Then I produced a new ration card xerox for my address.Inmy address proff my pincode no is 607 006 for Chavadi, Cuddalore which is allotted by Post office, Govt of India.But the people who is in your local outlet cuddalore says that in Airtel record the Chavadi pincode is 607 002 which was changed f or more than 2 years by Govt.I request you to kindly correct it and my SIM may please be activated as earlier, if it is not posible to me I request you to refund my amount Rs 300/- which was paid by me for the new post paid so that I can g o for another operator who is customer friendly. Thanking you. P.Senthilkumaran, MTech 88 Ohm sakthi nagar, III rd cross street, Chavadi, Cuddalore 607006 [protected]

I was using an airtel postpaid connection since 2008. My billing cycle was 27th to 26th. Recently I activated international roaming as I was moving to UK on 4th july. As I am in UK I sent my father to Airtel office to deactivate this int. roaming service and convert the number to prepaid on 7th july. There was an outstanding amount pending of around Rs 1325 but my father was made to pay Rs 1900. Airtel has not yet given a reason for doing so.They only said Sorry. Now I have been told that my bill is Rs 10, 614 for 27 june to 8 july of which Rs 9268 is for international Internet usage of just four days 4th July to 8th July. I have been asking for the Internet usage details since more than a month. Airtel has never given me clear details. Initially I was told that the data usage was 12.868 GB Now I am being told that the data usage was 12.868 MB The Airtel bill displays the data usage as 1324 bytes. I have asked few questions for clarifications but they have not been answered. Airtel is doing a fraud by giving wrong details. I expect people at the nodal level to understand the difference between MB and GB. I have been asking details of what are the URLs/application accessed but I am not getting this data from Airtel. As per the latest mail the data usage is 12.868MB at the rate of Rs5.5 per 10KB. I do not understand how this amounts to Rs 9268. Even though I am communicating with Airtel, Airtel picked up some phone numbers from my call statements and some of my contacts recieved calls from recovery team and the member from Airtel spoke in bad language. To add to it, some of my contacts are receiving call from lawyers threatening to pay the bill or a court case will be filed. As per my knowledge I have not used my Airtel sim so much while in international roaming as I had another UK sim with me. I am not willing to pay this amount now as I do not trust Airtel now.. I am willing to pay the bill excluding the internet charge if this number can be activated again.

Dear sir, My name is rozeara khatun, my no., is [protected]. For past 1 month I am enjoying 1.3 gb 3g prepaid data when recharging with 255. The additional 300 mb data were given free after 2 hours of recharging. But suddenly it's discontinued though I am called by airtel promo number stating I was given the free data. When asked the customer care executive, she told me that i was never given any free data. I was stunned to hear it. Your fast action is needed in this matter. Thank you.

Because of a very poor service of the the network of Airtel, i decided to port out to Idea Celular which happened on 23rd Sept. I had paid all the bills till the last billing cycle and am ready to pay the the bill amount which got generated from 9th sept to 23 rd sept provided i get a copy of that. I have repeated called the customer care and as per their suggestion, visited the nearby airtel gallery 2 times during my working hours but was highly disappointed and frustrated because of the false promises of the staff. Somebody is saying to send a mail to some id to get the copy and somebody else is saying we have taken a request and you will get the hard copy within 5 days. As such the bill amount is very high which is just not possible. Because of this copy of the bill, my entire travel expense of 80k is stuck now and i am going through a real financial crunch. If i wont pay the credit card bill of my business travel within the time, they will also charge a penalty which will be very high. Over and above everything, the frustration and the irritation cause by the different version of the staff of the same company is beyond all description. Need a copy soft copy of my last bill and compensation of Rs.10000 for all these trauma which i have gone through and definitely some punishment to airtel for harassing the customers like this.

We acknowledge receipt of your complaint, your reference no. is PR[protected] .We shall get back to you within 2 hrs.We thank you for your patience. Above is message i get after number of complaints. No one is bothered, Your service is very very poor.

Airtel Main kai baar apne document submit kar chuka hu. Lekin kabhi bhi mera new address change nahi karte. Baar baar kehte hain ki date 1 ke baad form bhariye toh ho jaayega. But abhi tak address change nahi kiya.main apna ebill hataana chahta hu aur paper bill start karana hai.

Dear Sir, I have booked a request through 198 service for send the 3G setting in my mobile [protected] as per advise of Customer Care Execute you will receive the setting within 30 mints but after gone 1 hour he is be not sending the setting. Hence i request to take strength action errant customer care executor who is attend me. Thanking Sir, Your faithfully, MD MUJAHED ALI [protected]

After going through all the 3G plans from other networks, I thought to activate 3G on my Airtel mobile number [protected]. But the confusion and frustration that I have been gripped in after my decision is literally exhausting and still no 3G or 2G internet on my phone. I have gone through all the channels of Customer Care, before mailing you. Below are the steps of action I have taken till now: 1. On Sept 22, 2014 @ 8:13 PM my request to change plan from Combo 2G 199 CUG to Super Executive 199 Plan was done. This change request was guided by customer care executive, who said that since I have 2G based plan on my phone I need to have a base plan on which 3G can be activated. The SMS received @ 8:13 PM on Sept 22, 2014 says: “Effective 22-SEP-2014, bill plan for your airtel mobile has been changed from Combo 2G 199 CUG Plan – PB to Airtel Super Executive 199 Plan - PB”. 2. Again on Sept 22, 2014 @ 10:38 PM my request for 3G services got processed and I received below SMS: “3G GPRS Service (Volume Based), 500, 2GB 4G/3G, [protected]@5GB(Rs. 20136), [protected]@0.50Ps has been activated on your airtel mobile with effect from22-SEP-2014. ” 3. After this conformation I used 3G services on Sept 22, 2014 post 10:40 PM and was very happy with the speed. 4. On Sept 23, 2014 @10:13 PM I received another SMS from airtel, post which the Internet services were discontinued on my number. The SMS says: “Namste! Mobile Internet usage for your airtel mobile [protected] as on 23-Sep-2014 is Rs 1421. Please pay Rs 1421 to enjoy continued mobile Internet services.” 5. I opened an online service request for above discrepancy with Ref No 58177137. Which Is now in closed with comments as “SR Resolved Online”. Additionally I called customer care and the lady responded that I don’t have to worry about this amount and that I will be billed accordingly to my bill plan in this month’s bill. Regarding Internet, she said that there might be some issues in the network and that this problem will get resolved by itself. 6. I waited and in evening I have to again make a call to CC, who rectified this issue. 7. On Sept 24, 2014 I received similar SMS as on #4, post which the services were discontinued. I called CC, where I speak to the senior of a CC Executive and was assured that the issue will be resolved in half an hour. 8. After around 4-5 hrs, I again called CC who enlightened me that I have to pay Rs. 1421 in order to get the 3G services back. As far as I know, I havn’t overused the 2G data from my Combo 2G 199 CUG plan or 3G data that I have activated on Sept 22, 2014 nor made any day long calls. On 25 Sept, Airtel barred my outgoing services as well. Why this much amount is billed now? What else I have to do to get the 3G services on my number? Is this how Airtel makes its customers feel special?? Please resolve this issue ASAP!

I have to submit that on 25.08.14 an amount of Rs.1462/- towards payment of Bill in respect of Broadband connection no. [protected] (Phone No.[protected] for the period from 5th July 2014 to 4th August 2014 was made by me through the credit card of my son Saurabh Bhalla. After that I received a call from Airtel that I have not paid the bill. On going through the matter, it was found that due to oversight I mentioned the telephone no. as[protected] instead of[protected] and as such the payment made by me and meant for my a/c no. [protected] got credited to A/c No. 11711115 as told by airtel staff. Subsequently, I received several calls from different people from Airtel and I told the same story to them again and again and sent emails also and requested to resolve the issue. Even after detecting the error, I was again told to send an email claiming the amount and transferring the same to my A/c. Accordingly, I sent an email on 19.09.2014, but no action has been taken on their behalf so far and still receiving calls. I, therefore, request you to please take the following action immediately. “Transfer the amount of Rs.1462/- wrongly credited in A/c No. 11711115 to my A/c No. [protected] due to reason mentioned above”. Please take the above corrective action immediately. I have already paid the subsequent bill raised for Rs.1460/-. on 23.09.2014. All the mails were sent by my son Saurabh Bhalla. Sudha Bhalla

Internet is not functional and the customer care representatives are declining to accept any service request. we are a firm of chartered accountants and lawyers and we have to file time bound returns and if the internet is not working there shall be penalties of lakhs of rupees. my fixed line number is [protected]. I am planning to file an official complaint if there is no update.

My number ([protected]) is defunct since 20th sep14. After multiple complaints, visits to their service center and getting replacement SIM twice the number is still not working. Their call center tells me that everyting is okay with my number and they cannot investigate any further. I am helpless and totally shocked by the sheer incompetence of Airtel. Regards, Sukrit Goel Atl no: [protected]

Hello, This is Mrs.Ruby Rehman Khan had being using number [protected] since last 10 to 12 years and had got a message to submit the documents by evening when I had reached the Airtel Gallery they say that the number is permanently deleted.I would say being a honest customer as also loyal to Airtel since years why did they deleted my number.This is a request to kindly provide me the same number as I haver submitted my number for bank purpose and many other uses.Kindly take this into comsideration.Waiting for a positive reply.My alternate number is [protected]

I used airtel online recharge portal to recharge Rs102 (3g prepaid) to my mobile number using NetBanking. There was an error after hitting the payment gateway, so I got no notification etc. but my bank account got debited. The problem happened on[protected], around 5pm.

I have Airtel no [protected] and subscribed for Rs 155 (1GB) data pack for 1 month on 06/09/2014. I have used excess data 163 MB and they charged Rs 877 against excess used data. It is not genuine bill against excess used data. So kindly take necessary actions against bharti airtel company. My 2nd contact no is [protected]

This is Extremely irritating that airtel 3G is working like 1G at all the time. Whenever we connect Internet connection is very poor. We are paying the money for 3G but not even we are getting the proper connection. Even today early morning I tried it is not working. This is my mob no [protected] and I m trying to connect from my mobile

Hi, I'm using cable connection to view various programs and i suddenly decided it to change it to airtel dth and i contacted just dial to get the numbers. The very next movement i got a call from a Lady ([protected]). She explained me all the things regarding HD and standard boxes. when it comes packages i specifically requested for HD package and she said i ill get the all the channels(all telugu, HBO & Star movies) in Package 235 Per month. I question her twice to get the confirmation and she said it will. So i decided to take the connection. as soon as it get activated customer care team explained me about the package and other details. They have activated 390 package something. When i enquired about 235 package they said i ill not get HD channels. When i call that lady she is really rude and she didn't answered properly. I changed from Cable to Dish just to view the channels in HD not just normal things. Now when i contacted airtel customer care thru airtel mobile they kept me on call for close to 15mins i hope and they simply disconnected the call...which is really pathetic...second on website they mentioned within two hrs i ll get a response. So i have opened a query on 22nd Sep 2014 8:21 AM (DT[protected] it's been 48hrs but no response or call. I m totally disappointed bcoz i paid 1900 to get the new connection who is responsible????? Who will answer my questions??? who is the looser ???? who has to bare the loss??..I need Answer from AIRTEL DTH

Dear sir, It is to inform you that on 21/09/2014 at 03:14 pm i recharge of Rs 249 for 1 gb data pack on my mobil no [protected], same day everything remained ok but on 24/09/2014 at morning when i checked my net pack it was showing approx 300mb remaining mb disappear please do the needful for same CONT-[protected] [protected]@gmail.com Alternate no-[protected] Perfect Auto Rajkot (tata division)

I was trying to recharge (1 GB 3G Data & Rs.150/- Talktime Recharge) on 18th & 19th Sept 14 through credit card from airtel website but due to some technical issue of airtel payment was not successful. When i try to reach airtel executive one person was telling within 24 hours you will receive the payment or else it will automatically recharge. Another person was telling within 72 Hours & some was simply transferring the call to senior, but after some seconds its get disconnected... its was continued for 4 to 5 times or they listen completely & disconnect in between & they keep hold for long time. But my solution was not answered. And sometimes they doesn't listen fully & disconnect very easily this was for again 4 to 5 times. And same with airtel gallery they also doesn't respond properly. If Multinational Telecommunications Service Company like airtel do this type of service then as a Indian where we will go. Mostly International company like vodafone they give the best service as they value each customer even in vodafone gallery & even in phone also they respect the each customer. Seems will transfer to vodafone card. I am totally fed up with the service of Airtel. Lets see what consumer people do for my complaints. Hope for positive. Jai Hind !!!

Hello Team, I am using the number [protected], in which I have opted for 299 2G network combo plan. However, the company is charging according to 3G network. The executive told me there are two options under 299 combo plan: (1) 2G - 1.5GB OR (2) 3G - 750MB And I have opted for 2G network, in which I should get the 1.5GB data free. However the bill has been generated according to 3G plan in which I got 750MB free after that it has been charged. However, I have not used the 3G network I have used the network according 2G services. The total usage was 0.96GB. According to customer care executive the 2G network option has been withdrawn by the company but I had no clue about it as no one has informed me or called me regarding this. Note: The same executive who sold me this plan is still selling the 2G network 299 combo plan. Please look into this asap and revert me on [protected]. Thank you. Regards, Khushbu Chhatwani