Airtel Complaints & Reviews

We are not able to use 3G data card in our office premises as the range is not available. Our mobile network is also very low and its out of range . No proper response from Airtel support team. We are not able to get fixed line connection as well for almost 2 weeks

Went to airtel gallery and asked for a new postpaid connection, they told me just give your documents we will start your connection in 48 hrs hence submitted all my reqd documents.the nxt day one document verification executive came at my place for verification and he told me that you are not entitled to get a postpaid connection as you are a student and does not hav any income source.after that i did nt use that sim. After one mnth i recieved a bill which i didnt paid bcz i didnt use it.Now every alternate day i get a call that your bill is pending, i also explained the story to them.but still they are sending bill every month. LATEST BILL DETAILS-" Name-:Priyanka Keshao Walke Number-:[protected] Relationship no-:[protected] Bill no-:[protected] Bill date-:12-sep-2014 Bill period-:11 aug to 10 sep 2014 Plz help me. my cntct number-:[protected] email-:[protected]@yahoo.com

Dear Sir, My plan is changed without inform to me . My Sim plan validity is 27 Nov 2015 My mob no: [protected] I have asked care representative he said dont know about that. Request you to get me my previous plan. Regards, Anil Patil

i had made a complaint on 22 aug regarding voice craking i area. complaint no [protected]. Also made few more complaints on 1 st sept and 9 sept. also wrote a mail to Airtel regarding this voice cracking. till date i have not received any call from the complay nor they are will to resolve the issue. the customer care team of airtel only try to ignore the cuatomer rather than resloving the issued, i feel this customer care i a DUMMY process of airtel. you are requested to make an action towards them so that the customer could not get suffer. attached heerwith the request of written complaint Doc. Rishi Seth [protected]

Hi Team, I have gone to airtel showroom at okkiyam Thoraipakkam, opp to CTS, OMR Road, chennai-600069, for portability. Initially they have received well took all the details and told me it will take 7 to 10 days for portability. After 7 days I went to the store again. They told me still it is under process. Later on I visited store for more than 5 times and finally 1 month later they told me that my APPLICATION got REJECTED. This is not at all fair and they were telling the stories only my application got rejected and telling to come me to the store after 2 to 3 days for raising new application for portability. Again after a week I went to the same store along with my friends AIRTEL Chennai sim and I have asked for NANO Sim. They have verified from their end and telling that this is not chennai sim and it is not possible to give nano sim for prepaid, It is possible to give nano sim only i[censored] convert to post paid. Is this the rule Airtel network is maintaining and will provide nano sim only if we convert to post paid ? Then again they sent me near to one more person and asked to check whether the sim belongs in chennai or not. Is this the way the airtel retailers are giving respect to customers words. I have clearly told them this have bought in chennai itself and they were not ready to listen to my words. How am I looking to them ?. I'm working in an MNC & all the time coming to the store wearing with my company ID card and they are doubting me. I called to my friend and he spoke to the retailers and had a discussion and finally they agreed to give nano sim with prepaid connection and since the sim which I took to the store requesting for nano sim is my friend sim they asked my friend should come to store for giving nano sim. If this first itself they would have told me then I would leave the store by then itself, they made me to wait for 1 hour. And i'm not sure initally why they have told they cannot give a nano sim for prepaid connection and later it is possible to give nano sim prepaid also. Is this a king of double game or they want all the customers to take only post paid connection. Post or pre paid connection that depends on the customers opinion and depends on his convenience. And one more important thing, I'm not from Tamilnadu and they came to know that i'm nt frm TN. Even i'm nt from TN I cn understand tamil. They started talking in tamil and keeping jokes on me. This is too too bad with the airtel retailers. I really doent have any interest to take airtel connection. They doesn't know how to coordinate with the customers how to talk to them how to receive them. Really I had a very bad experience with the Airtel.

Hi There, MY AIRTEL 2G UNLIMITED Rs 248 DATA PACK WAS WITH VALIDITY TILL SEPTEMBER 15TH '14 BUT EVEN THOUGH Rs 402 DEDUCTED FROM MY A/C ON SEPTEMBER 10th '14 AFTER CONSUMPTION OF 3GB DATA. So please refund the amount that was deducted from my Airtel account.

I have activated Airtel 3G Data pack (197) with a good 30 MB of Data available. Suddenly, the balance was deducted from INR 238 to INR 88. When I contacted the Customer Care officials, they informed that the balance was deducted as I have exceeded the data usage. When inquired why the money was deducted with data usage balance still left, they said it won't be considered as that is a minimum data balance, and the money will only be deduted from Main balance. And then the customer care official informed that the money would be credited within 4 hours. I need to know certain things clear: 1) Why the balance is deducted in first place even when there is 30 MB left in the account. 2) I pay 197 RS for 1.25 GB. But it was said that 30 MB will not be considered and the balance would be deducted only from main balance. If so, why do they charge for 1.25 GB. They should only charge for 1.25 GB - 30 MB. 3) INR 150 was deducted for me and i was said it would be credited in 4 hours. What could be done in times of emergencies? Do they expect us to call Airtel 52141 and get loan talktime for calling the customer care for Complaints. This is poor customer service from Airtel and i should say Airtel is teh Worst Mobile service Provider in India. This is absolute Cheating.

Dear Sirs, Today I recharged my tamilnadu sim number [protected] for the amount 249 RS at Bangalore retailer shop tex id [protected] --- this amount is not added in my sim account why ?

I've converted my Airtel postpaid number to prepaid on August 29th at Bangalore, Karnataka. After the migration, I tried creating My Pack through www.airtel.in website and received error saying Please enter a valid prepaid number. Through USSD code i am able to reach till the last step of confirming the pack. But while confirming, I get an error saying Your pack could not be activated. I called up Airtel customer care. They opened 2 SRs. But they said they don't know the reason and didn't find anything wrong at their side. Customer care executive asked me to take the phone to an ARC. But ARC at Vignan nagar, Bangalore, Karnataka said that they are helpless in this case and this is a technical issue and advised me to send this email. Appreciate help in this matter. Please note this number was ported to Airtel from Vodafone almost 2 years back. Thanks, Jerin

Dear Sir/Madam, <?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> I want to complaint against Airtel mobile company regarding cheating about bill plan. The executive committed me another plan, after taken my documents and deposit they give me wrong plan these are not discussed with me. Mobile No. [protected] Committed Plan 299 - 1000 local + STD min. 300 SMS local + National, 1 GB 2G data no any hidden charges like service tax any other. They give me Wrong Plan as 299 -- 700 hundred local Min. + 300 SMS local + National only. Also i am taking another bill plan for my 2nd number-[protected] - Plan-199/- 300 local + STD min. 100 SMS local and 500 MB 2G data no any hidden charges like service tax any other. They give me Wrong Plan as 199 -- 300 hundred local Min. + 100 SMS local + National only. Also committed to both this mobile inter calling is free. I putting a lot of mail regarding this but Customer care not giving me proper response They just saying me this is your bill plan as per showing in our system, not investigate who is giving me wrong plan. I know Airtel is very good company &amp; his service is also very good but I don’t know what’s going on there. Only concern about executive, they giving me wrong information and selling a plan. I think there is external agency is involved. Please help me to solve this issue.

I had requested for a new Airtel Broadband connection on 11th of September at the official Airtel website &amp; I got a call on 12th of September from a local Airtel agent Alam ([protected]).He asked for my local address &amp; said that he will check &amp;amp; confirm whether the connectivity is possible in my area(Sushant Lok Phase -1, C Block, Haryana).The next day he called me back &amp; told me that the connectivity is feasible &amp;amp; for installation I need to submit an ID Proof &amp; 1000 bucks as a security amount .He sent his colleague Arvind[protected] to my office to collect the documents as well as the security amount.Arvind assured me that the document will be processed the same day itself &amp;amp ; the engineer will complete the installation by Saturday i.e 13th of September.I got a message from Airtel the very next day which was like this "We have received your documents.Your installation request 27066459 is being processed &amp; it will take approx. 3 working days".As the engineer never turned up on 13th &amp;14th of September, I called up Arvind 3-4 times on 15th of September who didn't pick up my call &amp; when I dropped a stern message he replied back telling me talk to his senior Alam ([protected]) .When I called Alam he told me there is a connectivity issue &amp; it will take a couple of days more.I have been calling him today since morning &amp; he is not picking up my call. I don't have any official communication from Airtel on this &amp; I have been trying to reach customer care . I have already submitted 1000 rupees by cash as a security amount . Is this the way a renowned brand like Airtel treat its customer?? This has disappointed me more because I already own 2 Airtel mobile connections &amp; I am already an existing customer. I really feel let down &amp; angry for this kind of treatment meted out by Airtel. Shivam Sinha Email:[protected]@gmail.com

l called up airtel customer care on 13 sept to get 3 g plan for rs 250 activated on my phone no [protected] and was told that the same would be activated in 1/2 n hour. you can check through your recorded services. today my balance is zero inspite of having 40 paise call rate for call charges and 3g activated. when i checked with airtel customer care i was told by rajesh kumar srivastava senior supervisor that the plan had not been activated and why did i not call up and ask for the message for activation of 3g. how would a customer know in his rarest of dreams that this is also required to be done as i have 3g for the last 1 year and it has never happened before. where is the fault on my part. why my balance has been deducted for negligence on the part of your executive. this is not expected of a reputed company like airtel with a more than 10 year old customer. if this is not taken back i will get all airtel connections my landline and mobile network switched back to any other mobile network. you have completely broken the trust we shared since last 10 yearsand your executives my god! please give them some training in ettiquettes too. they seriously lack it and are not user friendly at all. you have all the evidences with you pls cross check and at least i expect the authoroties to be sensible.

Hi, Following are my details :- Name : Anurag Dutt Airtel Fixedline No.[protected] I, had requested for a change of address in the same area on 05/09/2014. Despite numerous calls to customer care and your Installation officer in Goregaon East, my activation is still pending. I had taken a plan of 4Mbps 25 GB - Rs 1299/- per month 5+1 advance payment plan and had paid in advance for 6 months starting from[protected]. Now, I am told by your engineer that it is not possible to provide a speed of 4Mbps as the building in which i am currently staying, as the node is strong enough. I have been asked to downgrade to a 2 Mbps plan. Now my concerns are:- 1. How will my billing be adjusted as i had already paid for 6 months for the 4Mbps plan? 2. By when will be my connection be activated? I want a intimation from the billing team, how my bills would be affected, if i change to a 2 Mbps plan. Also if any waiver that would be provided for the 13 days that i didn't have any connection, from 05/09/2014 to 17/09/2014. I, had scheduled a call back from the billing team today, at 13:00 hrs, which never occured. Your customer care's attitude has been pathetic varying from downright rudeness to intolerable incompetency. Today after 13 days of incessantly calling customer care, i was informed to write this mail. Why was i not informed about this in the first place? It has been 13 days since i posted my shifting request, and it has been delayed on one pretext or another. Why this harassment should to customers, who have not only paid in advance but who have been airtel for past 10 years. Kindly process this at the earliest, as it is a matter of great inconvinience, for me to continue, without broadband connection. Further delay on your part would force me to think for other recourses of action.

Hi, I am Anant Saini & I am using Airtel postpaid mobile (cell no. [protected]) from more than a year. Must say, I was very much satisfied with the Airtel services until I decided to convert postpaid to prepaid because of relocation. I have applied in the Airtel authorized service provider- KAKI teleservices located in BTM, Bangalore. I have deposited my documents & paid the outstanding amount. But since then I am continuously...

sir/ma'm I am a senior citizen and a veteran subscriber of No. [protected]. I had applied for additional prepaid number and i was alotted this number [protected]. But this number was not activated for long time as there was slight difference of signature on my application and driving licence. in fact even a bank accepts such small differences on cheques as there is going to be a difference in signatures after some time. But aitel did not inform me though I had submitted my MTNL Number bill as addresss proof. I had to visit your Borivali west Gallery to enquire about it.after waiting for two hours, I got info. of my rejection. My application was not traceable. so In frustration I decided to cancel it. Some other person later contact me on phone but I did not accept his proposal to continue it. So this phone is not working at all. yet I am receiving bill of Rs. 223.60 per month, though i had cancelled it. It is also being deducted by ECS and you have received this amount for the service which you have not provided. so please refund it. your 121 numbers is not useful . they only direct some other number which does not help. Emails on [protected]@in.and on appllate.[protected]@in, airtel.com are not accepted at all so what should I do? Ravindra torne, [protected]/email: [protected]@gmail.com.

This is furtherance to my mail dated 16/8/2014 below, my plan is for Rs. 249/m and my monthly bill averages between Rs 400 to Rs. 700 per month. I did not request any other services and my calls were also average yet I have got a shocking bill ~Rs.3377/, Further I have made several calls to Airtel regarding this but all in vain, as this number is for calls I do not use it for internet because I have a WiFi connection (7GB for Rs. 650 in a month) with me. So I can not pay for any data usage on airtel number because I have never requested for that.

hi dear sir i am not happy with your servic i want to port my all following noumbers [protected] unique porting cide is ad 376985 [protected] " 376994 [protected] " 377954 [protected] " 378216 [protected] " 778393 and more.

Mobile No : [protected] Relationship NO : [protected] My postpaid mobile bills were not generated for the month July-14, Aug-14 and Sep-14, after many follow ups, I received only Sep-14 bill. In that there was an amount 1347 Rs as previous balance. I called many times 121 and customer executives were unable to explain this, one said it is my previous months balance but I always pay the bills on-time so I contacted supervisor Praveen...

Dear sir, Two days before I purchased a airtel sim card bearing no [protected][protected] H1 from prakash general stores Ambarnath thane dist Maharastra (near preethi hotel) by paying 120 RS .after two days when I tried to activate the sim by dialing 59059 it show unable to connect and in display it show as invalid sim how it is possible that a new sim show invalid, Iam very much fedup with your activation service i cant call any one from last three days .Either the retailer is cheating me or you people are cheating us by providing invalid sim . pls resolve the matter

I ashwani Nagpal From Econonics Times would like to share very embarrassing issue of your company. last day, 14/09/2014 your company restricted my connection in the complaint of someone when i called your customer care Mr. sumit told me that your connection has been restricted after clarification that facts are coming in a person called your airtel customer care and restricted the number of insurance company but by mistake he gave my number. Therefore, i called that person he processed that i lodged the complaint against insurance company but inaccuracy give Ashwani Nagpal Mobile Number. He apologised to me this situation and feel very embarassing. Whereas, i am very disturbed by your company how they restricted my mobile number without any enquiry. I am kin of your company last 15 years or more than. For future if any complaint lodged by anyone your company should cleared first the introductory of the customer and then after restricted the connection.