Airtel Complaints & Reviews

It has been more than 20 days they have not ported my number. There is no clear status update they give. Everytime I call up I get to hear different answers. I am totally frustrated with Airtel. And loop has not paid their intermitiatte payment so cant make nay call. telcom sucks in India. Consumer is a begger in India not a king

My name is Sachin sanap, mobile no [protected] I have taken Airtel postpaid plan with 200 min free & 25o MB net free. However, they send me the bill 265 for 15 days & charged me for internet usage saying as per their record plan is 300 min free & no net facility. When I am contacted respective vendor (mobile no[protected])he is saying pay half bill & half he will pay. When I contacted branch they are saying they can't help with this. my bill last day is 8-nov-2014 & could you please help asap before due date. my mail wrongly updated as well {[protected]@gmail.com} which should be [protected]@gmail.com}

from few days my set top box is not working properly it was showing all the times initializing after 5 or 10min. we can watch the Tv in parts like there is disturbance in picture because of set top box and set top box from itself starts and closed.we cant find any reason of it please send your executive to look at this problem with us

My post paid Airtel bill has been overcharged for data usage. Inspite of repeated appeals to Airtel they have not explained the charges. My monthly bill should be around Rs 500 which includes Rs 200 as rental and Rs 250 for 1GB Data. The overcharge is for the data where Airtel insists I have used over 1GB but my phone data usage shows 877MB. Airtel is not explaining how they are over changing for my data usage.

I received the message from "Airtel" on 27/09/2014 about an offer "Rs.165=1GB, for 30days and the offer valid till 4th of November.I have used this offer before as well.But when I tried to recharge for the same offer on 27/09/2014 from 3 different retailers which didn't happen, I called the customer care department they mentioned that "the offer is not valid for my number, then i asked them " If that offer is not valid for my number then how I got that message" they said its a technical error. Then I requested for a after couple of days I received another message Rs.186=1gb data for 30 days and the offer valid till 4th November 2014.I tried to recharge for Rs.186/-again last week from the retailer which declined again. This time I asked for an operational manger.I got a call from "Sanjay" who stated that he is the customer care "OPERATIONAL MANAGER" who sounded not like an operational manager. He told me that he will check and will get back to me regarding the same. Which I have not received yet. Then I sent PORT message to "1900"number, after that i got call from retention department where I have explained about the problem, again i got the same message from them as well "Offer not valid for my number" then I requested for Manager, the agent told me that I will get call back from "Arun K" "Operational Manager" by 7pm yesterday(04/11/2014) which I have not received yet as well.

I have facing the problem in dongle which i bought for Rs.2500 it about two month, from past two month i am facing the problem which you are service is not solving you can my call records nand i have mail 121 from there just i am reply that we are trying to contact u the nos is not reachable how it irresponsible result which i am getting from your site see the below mail which i have sent the dongle no and sim no and alternate, if your in higher post help or give the mail id which is the consern person to mail. My dongal SIM no MDN-[protected] IMEI-[protected] this nos which i have and still you people has not recetify my problem. call up the below nos

I have connection in Shop No. 15, Panchyat Bhawan, Opp. SCERT, Gurgaon Old Teh Gurgaon and the Land Line[protected] and A/c No. 16050595 and I have complent so may time and your authorized person not solved my problem my last complent no. 51005768 but they have not given any response so, i complent you please solved my Net Problem thanking you Surendra Kumar Shop No. 15, Panchyat Bhawan Opp. SCERT, Gurgaon Line No.[protected] A/c No. 16050595

Hi Team, I have started my Airtel Postpaid connection (Mobile No: [protected], Account No: [protected]) from 12th Sept 2014, earlier few months I was using prepaid connect (I did mobile portability from Vodafone prepaid to Airtel prepaid account) for the same number as mention above ([protected]) prior to that I was using Vodafone as my service provider since 2006 and it almost more than 7 years as prepaid connection. Issue: November 1, 2014 I have received sms from airtel as “Namaste! You have Rs.1170 due for payment on your old mobile No: [protected] (Account No: [protected]) immediately to resume service on your current airtel mobile” Concern: 1) I have not used postpaid mobile service connect prior to November 1, 2014 with Aitel. 2) I never used this mobile No: [protected](Account No: [protected]) I don’t know how come wrongly it got tagged to my account. 3) I am not owner of this mobile No: [protected](Account No: [protected]), not at all used by me then why should I have to pay the due & I am liable. 4) I would like to know more information about this mobile No: [protected](Account No: [protected])to validate/justify I am not used and without authorization it might be used my documents, Could you please provide me the copy of the documents (Address proof, Id proof and signature proof) submitted/used for account opening. 5) I have called multiple time to Airtel Customer Care to clarify about this number( [protected]) is not mine and not used by me, I needed more info about this but no one is providing information. 6) I have raised SR PO[protected], F[protected] and I have not got any update or resolution but it got closed saying it resolved. I don’t know what is going on with Customer care Service department. 7) Could you please restore/activate my account to make calls (Mobile No: [protected], Account No: [protected]) and resolve this issues as soon as possible. 8) Please let me know should I go for filling FIR for this because I don’t want to take risk it might be used illegal activities without my knowledge with unauthorized documents. Thanks, Sampath (Mobile No: [protected], Account No:[protected])

i AM USING AIRTEL NO FOR THE LAST 7 YEARS, I DIDNT GET ANY NETWORK PROBLEM, BUT RECENTLY I CHANGED MY HOME TO SEMMENCHERY AT OMR, CHENNAI. HERE NETWORK VERY LOW. I WAS COMPLAINT IN CUSTOMER CARE, THEY DIDNT GIVE THE PROPER RESPONSE, I AM VERY MUCH INTERST TO CONTINUE WITH AIRTEL, I NEED YOUR SUPPORT AND REPLY, WHETHER THIS PROBLEM WILL BE CARRIED OUT ARE NOT, KINDLY REPLY ME YES ARE NO, THIS WILL BE HELP FULL TO ME TO CHANGE SOME OTHER NETWORKOR CONTINUE THE SAME. BEC I DONT SIGNAL IN MY HOME, I WANT TO GO OUT AND CAL.NOW A DAYS THIS IS ?

i lost my sim card(no.[protected]), i want 2 block diz sim card no., address:khaja bee, h-no:39-131, bandaru nagar, wanaparthi, mahaboobnagar, 509103. our last recharge was in the month of august. i[censored] kindly help out, for which v v'l b grateful 2 ur services..

Sir/Madam; V.SELVARAJ Contact No: [protected] This following complaint has beed sent to : appellate.[protected]@in.airtel.com &([protected]) dt:17/102014 But no solution I am selvaraj V & I have been a customer of bharti airtel for the past 6 years using the pare-paid no: [protected], I write to you with great grief and dissatisfaction with the way your employees treat your customers, privacy ∓ security, I have come to you only after a very long ( 17~20-Oct-2014), disturbing & negative communication starting from level 1 to level 3 (appellate.tn) officials. (Ref: SR 58517649 dated 17/10/2014) Due to some unavoidable legal circumstance I had not used the no from 17-Sep-2014 to 08-Oct-2014 (20 Days). During this period your airtel office situated at No. 67, 2nd, Ashok Nagar Main Road, Ashok Nagar, Chennai ¿ 600083, Mobile No: [protected], Has allotted the above said number to Mr. Ponraj A as Post-Paid Connection without any prior intimation to me and on a phony claims from Mr.Ponraj A that he is one of my relation. · The Legal circumstance I had been referring to are still in enquire stage, which requires all Tele-communication documents like mail backups, chat backups, social networks and telephonic conversation to be enquired to find out the culprit. · Mr. Ponraj A is one of those suspected in the legal proceedings. · From 08-Oct-2014 to 17-Oct-2014 we were not able to access mail and other chat server after requesting from concern authority the email password was reseted back and we found out that all the above said tele-communication documents were deleted and also Mail Password has been reset on 08-Oct-2014 this is due to the lethargic behavior of your Airtel Relationship center who had provided Mr. Ponraj A the above said Mobile number on the basis o[censored]sage and without verifying his claim to be my relation. Without checking any previous documents or verifying with me. · Currently the executives from Ashok Nagar Chennai customer relationship center are compromising and requesting me to submit documents to provide me the number again, which will not be helpful in any ways to retrieve back the lost documents( evidences in the legal proceedings). · This is bringing up a great hindrances in bringing justice to my Deceased Daughter who was using the above said no for the past 6 years (since her being minor I had provided my documents to procure the number 6 years back). What your Executives has done is purely unacceptable and such is a clear obstruction of law & has a provided a way to interfere with evidence. I request you to kindly take necessary legal action on the concern employee of your above mentioned airtel relationship center and Mr. Ponraj A. The details of the above has already been informed to your personals more than 100 times Kindly do the needful immediately kindly do not mistake me if I file a petition with TRAI and take legal actions from my end if there is any major delay from your side on taking necessary action on this issue Without any valuable reason the SR 58517649 has been cancelled.

I am not able to send or receive SMS Message from 24 OCt 2014 the day since I changed to Micro SIM. I have complained more than 10 times in this two weeks. I need a remedy as soon as possible. No one is responding back from Airtel. This is the worst network in handling customers Previous Complain ref: PR10290025 Another complaint ID : [protected] Current Complain ref: PR[protected]

hi... i want to let you all know that a guy name Robert duke has created a facebook profile using my airtel prepaid contact no without my knowledge and approval and i keep receiving notifications on from facebook on my cell phone.i dont use any android or any other such mobile which allows me to connect to internet through any of 2g, 3g or any network given thorugh airtel. Moreover i have notified facebook about it and they are not taking any action till now.. So i am requesting you all to ask facebook to remove my contact no [protected] from their database completely as this is violation of my privacy. i already have a facebook profile based on another sim card of mine and i do not want another one as i use this number for business and official purposes only. i am adding a photograph from facebook stating that the account has been created already moreover if you will type the no on facebook search bar then this profile will show up.

I am a prepaid customer.my no [protected].purchased one new micromax android one handset from amazon.in.there you had assured free softtware&application download for 6months. i activated the same from my hand set.i was just downloading one application and suddenly i came to know that your company has deducted more than Rs.150/- on several occasions.i want to know the details of deduction such as how much mb, at what time, duration and for what use? i have just tried to download one application and you have deducted more that Rs.150/-.i request you to refund the same immediately or else i will go to court of law for which you will be responsible. i talked to your customer executive Mr. Debashish Mallik and he is ignorant of such offers.why you are making peoples fool? My Contact Details Abaniranjan Chaudhury Sr Manager, Union Bank of India Angul, Odisha 759122 Mob-[protected], [protected] [protected]@gmail.com

Dear sir 1 my mobile no. is [protected] on which Ihad recharge for 3G data of Rs 255 on 1/11/2014 my Trans. ID[protected] GOT 1GB 3G recharge but with in two day belence bicome nill 2 for thart I contact to meera nagar chittorharh office but got very bed responce from reciptinest Unfortunatly i would have to discontinue your services if dident got any quick responce from you thanks to you my Email ID is [protected]@gmail.com

Sir, I am writing this letter in disgust and shock with the complete mismanagement and lack of accountability by the airtel.I am a very satisfied Vodafone customer, however recently my colleague got a call from [protected] who introduced himself as Rahul and offerred us new postpaid offers. He asked us to pay Rs.250 upfront and get 800 airtel Local/STD minutes free per month, I with number [protected] decided to port to airtel and would get 500 MB of 3G free internet and incoming roaming free with montly rent of Rs.199 only. We found it interesting and paid Rs. 250 as security to representative of Broadwin, 10 Paschim Enclave, Main Road Delhi on 21/10/2014 who claimed themselves to be distributors of airtel. We decided to take three numbers [protected], [protected] & [protected] However, to our shock even today that is 4/11/2014 one number [protected] has not been ported and another number [protected] was ported on 01.11.2014 and [protected] for my friend's mother 3 days back. But the biggest shock was awaiting us, when we called up customer care they told us that only 200 local minutes were free & 1 Gb 2g internet was applicable on the plan and we were also told that the plan was of 299/- not 199/- as claimed by the representative. When we tried to reason with the airtel representatives we were shown cold shoulder and were told that such plan can never be offerred. Today we also tried Broadwin helpline with number[protected] but that number was unreachable another number of Rahul aka airtel representative [protected] was also unreachable. We smell a serious fraud. We would not also hesitate to file an FIR as such a fraud couldnot have been committed without the knowledge of Senior management of Airtel. I am in very loss due to this, because I couldn't call any one, Regards, Jitendra Kumar [protected]

We had purchased Airtel Digital in august 2013 and utilized the services till April 2014, after which we had surrendered the box and terminated the services for some reason. Even after terminating the services, Airtel digital is calling us till date to ask why have we not recharged our account for the past months. They have been informed several times that we are no longer using it, but they are just not ready to update their database. To add to the frustration, their employee sitting at the malad office in Mumbai had the guts to speak insensitively and rudely to us when she was cross-questioned as to why the database was not updated and why are they bothering us again and again. A complaint (no. DT[protected] was also registered on October 8, 2014 regarding this which has been not addressed till date. This has been really irritating us especially during the office hours. Its been 8 months since submission and they are torturing us for our mistake of surrendering the equipment and terminating their services.

Dear Airtel, My airtel number ( [protected]) has been suddenly stopped working, it has been dead from last 7 days. I contacted airtel customer care, they told me that my airtel number has been deleted from the airtel database !!! I am following Airtel on this matter from last 7 days, but I have not received any response till now. Why airtel is not starting my number again, this is pathetic airtel customer care service and they are not responding to any of my emails and follow up. Please activate my sim again. This number is important to me as it is associated with my all transaction and interactions. I have been using this number from last 3 year. I do not understand, why Airtel is taking fun in loosing customers like me who has been with airtel from last 10 years Please take action as soon as possible. Best Regards

This is with regarding to misbehaviour with the customer by shabbir at airtel gallery at ghatkopar west near sarvodaya hospital. the person shabbir dont know how to talk with customer he neither helped me regarding the issue nor entertained of any of my queries . I seriously shocked with the good company hiring this kind of people who straight away telling their customer to not to pay the bill . my promblem was i wanted last three months duplicate bill told he me that it is not assesible in the gallery you will be getting from your email that it might be true but the way of telling such small thing in a high volume is not acceptable the tone of pitch was so arrogant . i really appreciate with the head of the gallery who helped me and solved the issue . please take the immediate action on that person named shabbir

Hi, My number is [protected]. On 11th of October I recharged my account with 655 data plan according to which we get 3GB data at 3G speed and post 3GB unlimited data at 2G speed I consumed 3GB till 23rd of October means after that I should be able to use unlimited data at 2G speed however whenever I tried to use Internet on my mobile my balance deducted from my main account. I raised several complaints at 121 and to nodel officer. Please find below the details: 1)Ref No- CWRCH[protected] registered on 24th of October 2) Ref.no.CBDMO[protected] registered on 26th of October 3) Ref.no.is CBDMO[protected] registered on 28th of October 4) Ref.no.is CBDMO[protected] registered on 28th of October 5) Ref.no. PR[protected] registered on 28th of October 6) Ref.no is CBDMO[protected], registered on 28th of October 7) Ref.no.is CBDMO[protected] registered on 30th of October 8) Ref.no.is CBDMO[protected] registered on 30th of October 9) Ref.no.is CBDMO[protected] registered on 30th of October 10) Ref.no.is CBDMO[protected] registered on 30 the of October 11) Ref.no.is PR[protected] registered on 30 the of October Every time I get the same answer that the charges are valid. I am not able to understand why they people don't check their website which clearly states that 655 is unlimited data plan then how could be the charges are valid. and if the charges are valid then why the people at customer care refunded the charges. I wasted my 10 days fighting with them but they areunable to resolve the issue.