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Updated: Jul 7, 2026
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S
Shweta Pandharkar
from Mumbai, Maharashtra
Nov 4, 2014
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Address: Thane, Maharashtra

We had purchased Airtel Digital in august 2013 and utilized the services till April 2014, after which we had surrendered the box and terminated the services for some reason. Even after terminating the services, Airtel digital is calling us till date to ask why have we not recharged our account for the past months. They have been informed several times that we are no longer using it, but they are just not ready to update their database. To add to the frustration, their employee sitting at the malad office in Mumbai had the guts to speak insensitively and rudely to us when she was cross-questioned as to why the database was not updated and why are they bothering us again and again. A complaint (no. DT[protected] was also registered on October 8, 2014 regarding this which has been not addressed till date. This has been really irritating us especially during the office hours. Its been 8 months since submission and they are torturing us for our mistake of surrendering the equipment and terminating their services.
Airtel customer support has been notified about the posted complaint.
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Dear Ms. Pandharkar,

This is with reference to your post dated 04 Nov. 2014. We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.
Look forward to receiving the required details at airtel.[protected]@airtel.com

Regards,
Saurav Ahlawat
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Reply
Dear Ms. Pandharkar,

This is with reference to your post dated 04 November 2014

We were waiting to receive your contact details to enable us to address your concern.

Since we have not heard back from you, we trust your issue has been resolved.

If you require further information / assistance, please write to us at airtel.[protected]@in.airtel.com

Regards
Rakesh Kumar
Airtel.presence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
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    D
    Dhruv Dhirendra
    from Mumbai, Maharashtra
    Nov 3, 2014
    Resolved
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    Resolved

    Address: Bhopal, Madhya Pradesh

    Dear Airtel, My airtel number ( [protected]) has been suddenly stopped working, it has been dead from last 7 days. I contacted airtel customer care, they told me that my airtel number has been deleted from the airtel database !!! I am following Airtel on this matter from last 7 days, but I have not received any response till now. Why airtel is not starting my number again, this is pathetic airtel customer care service and they are not responding to any of my emails and follow up. Please activate my sim again. This number is important to me as it is associated with my all transaction and interactions. I have been using this number from last 3 year. I do not understand, why Airtel is taking fun in loosing customers like me who has been with airtel from last 10 years Please take action as soon as possible. Best Regards
    Aug 14, 2020
    Complaint marked as Resolved 
    Airtel customer support has been notified about the posted complaint.
    View replies
    Dear Dhruv,

    This is with reference to your post dated 03 Nov. 2014. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively.
    You can also get in touch with us at airtel.[protected]@airtel.com

    Regards
    Saurav Ahlawat
    airtel presence (airtel customer service team)
    bharti airtel ltd.
    airtel.[protected]@airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
    Twitter - www.twitter.com/airtel_presence
    Facebook - www.facebook.com/bhartiairtelltd
    Reply
    Dear Mr. Dhirendra,

    This is with reference to your post dated 03 Nov. 2014. We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response.

    We will appreciate if you could share your alternate contact details / convenient time to call. Please write to us at airtel.[protected]@airtel.com
    Look forward to hearing from you.

    Regards
    Sandeep Kumar
    airtel presence (airtel customer service team)
    bharti airtel ltd.
    airtel.[protected]@airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
    Twitter - www.twitter.com/airtel_presence
    Facebook - www.facebook.com/bhartiairtell
    Reply
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    13 other people found this review helpful
    13 found this helpful
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      N
      ns535809
      from Mumbai, Maharashtra
      Nov 3, 2014
      Resolved
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      Resolved

      Address: Mumbai City, Maharashtra

      This is with regarding to misbehaviour with the customer by shabbir at airtel gallery at ghatkopar west near sarvodaya hospital. the person shabbir dont know how to talk with customer he neither helped me regarding the issue nor entertained of any of my queries . I seriously shocked with the good company hiring this kind of people who straight away telling their customer to not to pay the bill . my promblem was i wanted last three months duplicate bill told he me that it is not assesible in the gallery you will be getting from your email that it might be true but the way of telling such small thing in a high volume is not acceptable the tone of pitch was so arrogant . i really appreciate with the head of the gallery who helped me and solved the issue . please take the immediate action on that person named shabbir
      Aug 14, 2020
      Complaint marked as Resolved 
      Airtel customer support has been notified about the posted complaint.
      View replies
      Dear Customer,

      This is with reference to your post dated 03 Nov. 2014. We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.

      Look forward to receiving the required details at airtel.[protected]@airtel.com

      Regards,
      Saurav Ahlawat
      airtel presence (airtel customer service team)
      bharti airtel ltd.
      airtel.[protected]@airtel.com

      Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
      Twitter - www.twitter.com/airtel_presence
      Facebook - www.facebook.com/bhartiairtelltd
      Reply
      Dear Customer,

      This is with reference to your post dated 03 November 2014

      We were waiting to receive your contact details to enable us to address your concern.

      Since we have not heard back from you, we trust your issue has been resolved.

      If you require further information / assistance, please write to us at airtel.[protected]@in.airtel.com

      Regards
      Rakesh Kumar
      Airtel.presence (airtel customer service team)
      bharti airtel ltd
      airtel.[protected]@in.airtel.com

      Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

      Twitter - www.twitter.com/airtel_presence
      Facebook - www.facebook.com/bhartiairtelltd
      Reply
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        F
        fahad_meh
        Nov 3, 2014
        Resolved
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        Resolved

        Address: New Delhi, Delhi

        Hi, My number is [protected]. On 11th of October I recharged my account with 655 data plan according to which we get 3GB data at 3G speed and post 3GB unlimited data at 2G speed I consumed 3GB till 23rd of October means after that I should be able to use unlimited data at 2G speed however whenever I tried to use Internet on my mobile my balance deducted from my main account. I raised several complaints at 121 and to nodel officer. Please find below the details: 1)Ref No- CWRCH[protected] registered on 24th of October 2) Ref.no.CBDMO[protected] registered on 26th of October 3) Ref.no.is CBDMO[protected] registered on 28th of October 4) Ref.no.is CBDMO[protected] registered on 28th of October 5) Ref.no. PR[protected] registered on 28th of October 6) Ref.no is CBDMO[protected], registered on 28th of October 7) Ref.no.is CBDMO[protected] registered on 30th of October 8) Ref.no.is CBDMO[protected] registered on 30th of October 9) Ref.no.is CBDMO[protected] registered on 30th of October 10) Ref.no.is CBDMO[protected] registered on 30 the of October 11) Ref.no.is PR[protected] registered on 30 the of October Every time I get the same answer that the charges are valid. I am not able to understand why they people don't check their website which clearly states that 655 is unlimited data plan then how could be the charges are valid. and if the charges are valid then why the people at customer care refunded the charges. I wasted my 10 days fighting with them but they areunable to resolve the issue.
        Aug 14, 2020
        Complaint marked as Resolved 
        Airtel customer support has been notified about the posted complaint.
        View replies
        Dear Fahad,

        This is with reference to your post dated 03 Nov. 2014. We would like to confirm that we have shared the resolution details with you.
        Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com

        Regards,
        Sandeep Kumar
        airtel presence (airtel customer service team)
        bharti airtel ltd.
        airtel.[protected]@airtel.com

        Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
        Twitter - www.twitter.com/airtel_presence
        Facebook - www.facebook.com/bhartiairtelltd
        Reply
        I received a call from Airtel on 11th and the person told me there is no issue from their end and asked me use the data pack and said if the charges get deducted then she will reverse the charges back to me. I tried to use the data and again my balance got deducted. I received a call again and the person promised me that she will reverse the charges and said going to raise a complaint to the concern department to find out why this is happening and I will get a revert in 48 hours. That person didn’t reverse the charge, I had to fight again with customer service to get the charges reversed however didn’t get any resolution. I told the representative who called me that me pack is going to expire today and he assured me that that's not an issue we will try to give the best solution we can. Airtel keep on making fake promises and not doing anything on my complaint. Request to please guide me how to proceed with my complaint as I am looking forward to file a law suit against Airtel for not proving the promised services
        Reply
        Hi, My number is [protected]. On 11th of October I recharged my account with 655 data plan according to which we get 3GB data at 3G speed and post 3GB unlimited data at 2G speed I consumed 3GB till 23rd of October means after that I should be able to use unlimited data at 2G speed however whenever I tried to use Internet on my mobile my balance deducted from my main account. I raised several complaints at 121 and to nodel officer. Please find below the details: 1)Ref No- CWRCH[protected] registered on 24th of October 2) Ref.no.CBDMO[protected] registered on 26th of October 3) Ref.no.is CBDMO[protected] registered on 28th of October 4) Ref.no.is CBDMO[protected] registered on 28th of October 5) Ref.no. PR[protected] registered on 28th of October 6) Ref.no is CBDMO[protected], registered on 28th of October 7) Ref.no.is CBDMO[protected] registered on 30th of October 8) Ref.no.is CBDMO[protected] registered on 30th of October 9) Ref.no.is CBDMO[protected] registered on 30th of October 10) Ref.no.is CBDMO[protected] registered on 30 the of October 11) Ref.no.is PR[protected] registered on 30 the of October Every time I get the same answer that the charges are valid. I am not able to understand why they people don't check their website which clearly states that 655 is unlimited data plan then how could be the charges are valid. and if the charges are valid then why the people at customer care refunded the charges. I wasted my 10 days fighting with them but they are unable to resolve the issue.
        I received a call from Airtel on 11th and the person told me there is no issue from their end and asked me use the data pack and said if the charges get deducted then she will reverse the charges back to me. I tried to use the data and again my balance got deducted. I received a call again and the person promised me that she will reverse the charges and said going to raise a complaint to the concern department to find out why this is happening and I will get a revert in 48 hours. That person didn’t reverse the charge, I had to fight again with customer service to get the charges reversed however didn’t get any resolution. I told the representative who called me that me pack is going to expire today and he assured me that that's not an issue we will try to give the best solution we can. Airtel keep on making fake promises and not doing anything on my complaint. Request to please guide me how to proceed with my complaint as I am looking forward to file a law suit against Airtel for not proving the promised services
        Reply
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          Singamani Kn
          from Chandigarh, Punjab
          Nov 3, 2014
          Resolved
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          Resolved

          Address: Chandigarh, Punjab

          • My Airtel mobile phone prepaid connection number is .[protected] • That Airtel mobile phone service provider is deducting Rs 10.00 every day and informing through SMS about Rs10.00 Talk time recharge to me . This is happening for the past three days • Where as I never asked or requested AIRTEL to Recharge my talk time that too for a small amount of Rs 10.00 • (I used to recharge for Rs 100.00 not for Rs 10.00 and that too from the market or by internet ) • Airtel is doing this recharging job without my request. • All I want is refund of my talk time amount of Rs 30.00, which Airtel have been deducting for the past three days with out my request, at the rate of Rs 10.00 every day. • And I don’t want any VAS without my explicit request/instruction • Please help me in getting refund my talk time amount of Rs 30.00 airtel have been deducting for the past three days Thanking you Your’s sincerely K Narayanan
          Aug 8, 2021
          Complaint marked as Resolved 
          Airtel customer support has been notified about the posted complaint.
          View replies
          Dear Mr. Narayanan,

          This is with reference to your post dated 03 Nov. 2014. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively.
          You can also get in touch with us at airtel.[protected]@airtel.com

          Regards
          Saurav Ahlawat
          airtel presence (airtel customer service team)
          bharti airtel ltd.
          airtel.[protected]@airtel.com

          Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
          Twitter - www.twitter.com/airtel_presence
          Facebook - www.facebook.com/bhartiairtelltd
          Reply
          Dear Singamani,

          This is with reference to your post dated 03 Nov. 2014. We would like to confirm that we have shared the resolution details with you.
          Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com

          Regards,
          Sandeep Kumar
          airtel presence (airtel customer service team)
          bharti airtel ltd.
          airtel.[protected]@airtel.com

          Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
          Twitter - www.twitter.com/airtel_presence
          Facebook - www.facebook.com/bhartiairtelltd
          Reply
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            K
            Krishna Kumar P S
            from Kavaratti, Lakshadweep
            Nov 3, 2014
            Resolved
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            Resolved

            Address: Hyderabad, Andhra Pradesh

            I applied for airtel broadband and paid Rs.3950 to an agent named Mallikarjuna Reddy(Contact No. [protected], [protected]) and got an receipt (No. 3161449) dated 19.09.14. It is in the name of S.Ranjith Kumar Contact No.[protected]. But then he told there is a problm in connection and then we cancelled the connection within 5 days and he told that the money will be returned within a week but I haven't yet got the money till now and it has been 5 weeks. Please look into the matter and reply me as soon as possible. Ranjith Kumar.S +[protected] [protected]@gmail.com
            Aug 8, 2021
            Complaint marked as Resolved 
            Airtel customer support has been notified about the posted complaint.
            View replies
            Dear Mr. Kumar,

            This is with reference to your post dated 03 Nov. 2014. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively.
            You can also get in touch with us at airtel.[protected]@airtel.com

            Regards
            Saurav Ahlawat
            airtel presence (airtel customer service team)
            bharti airtel ltd.
            airtel.[protected]@airtel.com

            Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
            Twitter - www.twitter.com/airtel_presence
            Facebook - www.facebook.com/bhartiairtelltd
            Reply
            Dear Mr. Kumar,

            This is with reference to your post dated 03 Nov. 2014. We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response.

            We will appreciate if you could share your alternate contact details / convenient time to call. Please write to us at airtel.[protected]@airtel.com
            Look forward to hearing from you.

            Regards
            Sandeep Kumar
            airtel presence (airtel customer service team)
            bharti airtel ltd.
            airtel.[protected]@airtel.com

            Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
            Twitter - www.twitter.com/airtel_presence
            Facebook - www.facebook.com/bhartiairtelltd
            Reply
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              S
              s saraswathy
              from Cherthala, Kerala
              Nov 3, 2014
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              Address: Chennai, Tamil Nadu

              Dear Sir, My name is Katam.Ravindra, my airtel prepaid mobile number -[protected].I am kindly requesting you for out going and incoming call history from april to till this date.i am ready to pay applicable charges.please can you send through by my e-mail ID [protected]@gmail.com.com. If there is any procedure to get call history, Please let me know how can i get call records. Thank you
              Airtel customer support has been notified about the posted complaint.
              View replies
              Dear Saraswathy,

              This is with reference to your post dated 03 Nov. 2014. We would like to confirm that we have shared the resolution details with you.
              Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com

              Regards,
              Sandeep Kumar
              airtel presence (airtel customer service team)
              bharti airtel ltd.
              airtel.[protected]@airtel.com

              Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
              Twitter - www.twitter.com/airtel_presence
              Facebook - www.facebook.com/bhartiairtelltd
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                S
                sandeep.mittal
                from Delhi, Delhi
                Nov 3, 2014
                Resolved
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                Resolved

                Address: Gurgaon, Haryana

                I am user of airtel postpaid connection which no. is [protected]. I am facing a billing problem in the last month (Oct- 2014) usage. They have charged Rs. 2200/- for 220 MB 2G Internet charges during 20th Oct to 27 Oct, 2014. I have contract to customer care they have replied that i have been activated with zero rental internet plan so the charges are high, details of charges as per customer care for zero rental internet plan as 1. 2G 10p/10KB 2. 3G 4p/10KB. This is very surprise to see 2G internet charges excess over 3G internet charges it should be less than or equal to 3G charges. Moreover I have 3G SIM so why they have provide 2G service instead to 3G. After my argued they have booked a compliant for the same but after 2 working days I have received a message your charges are correct and you have to pay as billing amount. So my concern is – I am not a user of internet services of airtel and I have change my mobile handset and airtel automatically provided internet service without any information and instead to provide 3G service they have provide 2G service for high income. Moreover it is duty of service provider to make aware about different plans which is best suitable plan for customer. This is very unethical and unprofessional to charges so high with wrong way.
                Aug 14, 2020
                Complaint marked as Resolved 
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                  S
                  singh sanchita
                  from Kanpur, Uttar Pradesh
                  Nov 2, 2014
                  Resolved
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                  Resolved

                  Address: Allahabad, Uttar Pradesh

                  It is really annoying that Airtel suddenly stopped my incoming & outgoing calls on 1st of. November. Ever since then i am unable to make any calls nor am i able to receive any calls. The most surprising part is that my inter net is working as always. I have did a number of complaints, called custmor care but no use. In fact one of the custmor service representative told me that my sim card is damaged even after being told that my data services are working from the same number. I never recieved any confirmation message of my complaints. Then i made an online complaint on 2nd afternoon, they assured to call me within 2hrs but neither did i recieve any call & by the evening my complaint was closed. All this is really annoying. Need immidiate help. My name is sanchita singh, number is [protected], u.p east circle
                  Aug 14, 2020
                  Complaint marked as Resolved 
                  Airtel customer support has been notified about the posted complaint.
                  View replies
                  Dear Ms. Singh,

                  This is with reference to your post dated 02 Nov. 2014. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively.
                  You can also get in touch with us at airtel.[protected]@airtel.com

                  Regards
                  Saurav Ahlawat
                  airtel presence (airtel customer service team)
                  bharti airtel ltd.
                  airtel.[protected]@airtel.com

                  Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
                  Twitter - www.twitter.com/airtel_presence
                  Facebook - www.facebook.com/bhartiairtelltd
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                    P
                    piyush2516
                    from Pune, Maharashtra
                    Nov 2, 2014
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                    Address: New Delhi, Delhi

                    I charged 3G prepaid service but everytime i get 2G, service and they charge for 3G, customer service Dont have option to complain tried many times.finally Taken vodafone and their 3G is good, i live in vasant kunj Please do something about your 3G service.
                    Airtel customer support has been notified about the posted complaint.
                    View replies
                    Dear Piyush,

                    This is with reference to your post dated 02 Nov. 2014. We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.
                    Look forward to receiving the required details at airtel.[protected]@airtel.com

                    Regards,
                    Saurav Ahlawat
                    airtel presence (airtel customer service team)
                    bharti airtel ltd.
                    airtel.[protected]@airtel.com

                    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
                    Twitter - www.twitter.com/airtel_presence
                    Facebook - www.facebook.com/bhartiairtelltd
                    Reply
                    Dear Piyush,

                    This is with reference to your post dated 02 November 2014

                    We were waiting to receive your contact details to enable us to address your concern.

                    Since we have not heard back from you, we trust your issue has been resolved.

                    If you require further information / assistance, please write to us at airtel.[protected]@in.airtel.com

                    Regards
                    Rakesh Kumar
                    Airtel.presence (airtel customer service team)
                    bharti airtel ltd
                    airtel.[protected]@in.airtel.com

                    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

                    Twitter - www.twitter.com/airtel_presence
                    Facebook - www.facebook.com/bhartiairtelltd
                    LinkedIn- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
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                      Y
                      Yograj Goswami
                      from Delhi, Delhi
                      Nov 2, 2014
                      Resolved
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                      Resolved

                      Address: Jalandhar, Punjab

                      hello sir i m yogesh from punjab jalandhar i requset you my lapu no is [protected].i purchase this lapu sim mr sachin from rama mandi distributer jalandhar.my lapu blocked without any warnining from last two month.your zsm mr abhishek singh promise to open but not open on giving his last commitment date and not reciving my call aslo.when i call him he abuseing and do rudly behaviour and say if i call him again he do police complain.i m tottly helpless dont know what i do?i know airtel is very good company i m very poor retailor last two month my money is rs.12000 is blocked my work is stop please help me.
                      Aug 6, 2021
                      Complaint marked as Resolved 
                      Airtel customer support has been notified about the posted complaint.
                      View replies
                      Dear Mr. Goswami,

                      This is with reference to your post dated 02 Nov. 2014. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively.
                      You can also get in touch with us at airtel.[protected]@airtel.com

                      Regards
                      Saurav Ahlawat
                      airtel presence (airtel customer service team)
                      bharti airtel ltd.
                      airtel.[protected]@airtel.com

                      Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
                      Twitter - www.twitter.com/airtel_presence
                      Facebook - www.facebook.com/bhartiairtelltd
                      Reply
                      Dear Mr. Goswami,

                      This is with reference to your post dated 02 Nov. 2014. We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response.

                      We will appreciate if you could share your alternate contact details / convenient time to call. Please write to us at airtel.[protected]@airtel.com
                      Look forward to hearing from you.

                      Regards
                      Sandeep Kumar
                      airtel presence (airtel customer service team)
                      bharti airtel ltd.
                      airtel.[protected]@airtel.com

                      Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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                        H
                        Haridharanmk
                        from Kotagiri, Tamil Nadu
                        Nov 2, 2014
                        Resolved
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                        Resolved

                        Address: Coimbatore, Tamil Nadu

                        Dear Airtel, on September 19 i raised cancellation request(Request number[protected] for my 3G datacard post paid [protected] i was told by the airtel Representative that they will cancel the postpaid plan and i will not receive further bills but it seems they didn't cancel and i got a bill in October month when inquired about it i was told by mail "you have been retained as customer want to convert the number into prepaid"i dont know why i was retained as i specifically asked for cancelling my post paid plan, for the record i have not used my 3G datacard from september 19th onwards, i replied the same that i haven't used it and i raised for cancellation on September 19th and paid all outstanding bill till September and why should i pay ..i got a call from airtel representative on october 27from this number [protected] they told if within 15 days if i convert my postpaid 3G datacard to prepaid all your outstanding bills will be waived as i have not used it since september 19th..i went to the Airtel relationship centre in Brookesfield mall in coimbatore and asked them to convert into prepaid but they initially refused saying you have outstanding bill and you need to pay and i explained them about the discussion with airtel representative then they said they will send an mail to higher authorities and they can convert only after getting an approval mail request you to resolve this ASAP Regards, Hari [protected]
                        Aug 14, 2020
                        Complaint marked as Resolved 
                        Airtel customer support has been notified about the posted complaint.
                        View replies
                        Dear Hari,

                        This is with reference to your post dated 02 Nov. 2014. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively.
                        You can also get in touch with us at airtel.[protected]@airtel.com

                        Regards
                        Saurav Ahlawat
                        airtel presence (airtel customer service team)
                        bharti airtel ltd.
                        airtel.[protected]@airtel.com

                        Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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                        Facebook - www.facebook.com/bhartiairtelltd
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                          A
                          anishbabyyy
                          from Chennai, Tamil Nadu
                          Nov 2, 2014
                          Resolved
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                          Resolved

                          Address: Ernakulam, Kerala

                          From ANISH BABY THOMBRA HOUSE PONJASSERY P.O PERUMBAVOOR ERNAKULAM KERALA Pin 683547 Mob:[protected] Email: [protected]@gmail.com (SUBJECT: WITHOUT MY KNOWLEDGE PLAN HAS BEEN CHANGED) Complaint against AIRTEL MOBILES Sir I am a airtel postpaid customer from kerala and my mobile number is [protected] of (plan name: super saver 349 cug plan) and 199 internet pack. Before I active this internet pack 199 pack the customer care informed me that i can use 2 GB free and after 2 GB there is a charge of Rs. 99.5 per GB Now that pack is reversed with out any information. With out knowing this I used some data of 2560 MB till. (536 MB is used extra) Today(Date 01-Nov-2014, Time 05:34 PM) I called to 121 customer care regards this problam and call was piked one customer care executive named jomon he informed me that I have exceed 2 GB and after 2 GB there will be a charge of 10ps/10 KB. And i told this is not fare because if you change any plan first you need to inform me. And he told me he cannot change my plan. After some time the same date (05:52PM) i called to 198 customer care again and at that time also call picked jomon. I ask to transfer the call to his supervisor. He connected the call to a supervisor named Kiran Kumar. He talk with me very roughly and he misbehaved me. He simply told me that he doesn't do anything. if i have any complaint mail to complaint mail id and simply disconnected the call My Issuses 1st issue without my confirmation and knowledge airtel team has been changed some new plan 2nd issue customer care executive misbehaved me 3rd issue need not to pay extra money for extra data usage other than 99.5 Please reduce the extra charges of my internet use after 2 gb. I hope you understand the situation So please take immediate action for my compliant. Thanking You Anish Baby [protected]
                          Aug 14, 2020
                          Complaint marked as Resolved 
                          Airtel customer support has been notified about the posted complaint.
                          View replies
                          Dear Anish,

                          This is with reference to your post dated 02 Nov. 2014. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively.

                          You can also get in touch with us at airtel.[protected]@airtel.com

                          Regards
                          Sandeep Kumar
                          airtel presence (airtel customer service team)
                          bharti airtel ltd.
                          airtel.[protected]@airtel.com

                          Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
                          Twitter - www.twitter.com/airtel_presence
                          Facebook - www.facebook.com/bhartiairtelltd
                          Reply
                          Dear Mr. Baby,

                          This is with reference to your post dated 02 November 2014.

                          We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response.

                          We will appreciate if you could share your alternate contact details / convenient time to call. Please write to us at airtel.[protected]@in.airtel.com

                          Look forward to hearing from you.


                          Regards
                          Rakesh Kumar
                          airtelpresence (airtel customer service team)
                          bharti airtel ltd
                          airtel.[protected]@in.airtel.com

                          Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

                          Twitter - www.twitter.com/airtel_presence
                          Facebook - www.facebook.com/bhartiairtelltd
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                            R
                            ramanrs
                            Nov 1, 2014
                            Resolved
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                            Resolved

                            Address: Bangalore, Karnataka

                            Hi, One of my friend is spying on me. I have Airtel and Docomo numbers for different reasons. recently i got to one that my friend has contacts in these two service providers and getting information about my ongoing calls, messages, chats everything, i dont know what else he has access to. He is trapping to skype as well. its very annoying and disturbing to me. there is no privacy in my life because of this person. i can change the number for n number of times but whats the use. if not him then some one else will start spying on. Who is responsible for this. Employees working for these operators should be held resposible for this
                            Aug 14, 2020
                            Complaint marked as Resolved 
                            Airtel customer support has been notified about the posted complaint.
                            View replies
                            Dear Raman,

                            This is with reference to your post dated 01 November 2014.

                            We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.

                            Look forward to receiving the required details at airtel.[protected]@in.airtel.com

                            Regards
                            Rakesh Kumar
                            airtelpresence (airtel customer service team)
                            bharti airtel ltd
                            airtel.[protected]@in.airtel.com

                            Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
                            Twitter - www.twitter.com/airtel_presence
                            Facebook - www.facebook.com/bhartiairtelltd
                            LinkedIn- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
                            Reply
                            Dear Raman,

                            This is with reference to your post dated 01 November 2014

                            We were waiting to receive your contact details to enable us to address your concern.

                            Since we have not heard back from you, we trust your issue has been resolved.

                            If you require further information / assistance, please write to us at airtel.[protected]@in.airtel.com

                            Regards
                            Rakesh Kumar
                            Airtel.presence (airtel customer service team)
                            bharti airtel ltd
                            airtel.[protected]@in.airtel.com

                            Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

                            Twitter - www.twitter.com/airtel_presence
                            Facebook - www.facebook.com/bhartiairtelltd
                            LinkedIn- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
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                              U
                              uma goel
                              from New Delhi, Delhi
                              Nov 1, 2014
                              Resolved
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                              Resolved

                              3G DONGLE NO [protected]/[protected] FVR SKTECH AND SERVICES PVT LTD AFTER 3 MONTH OUR CONNECTION WAS DISCONNECTED ON THE ISSUE OF NON PYMT. WE HAD DEPOSITED THRU NET RS 2850/- (PAY NOW .HTM) ON THE DEMAND OF YOUR EXECUTIVE MR RIZWAN KHAN [protected] REF NO 5908131 BUT WHEN WE GOT THE BILL AFTER USE OF 3 MONTHS THE AMOUNT SHOWN IN THE PAYMENT RECD COLUMN WAS 2550/- AND THERE WAS A DEMAND RAISED FOR S.TAX OF RS 315.18 AGAIN WITH DELAYED PYMT CHARGE OF RS 200 FOR 2 MONTHS. WE HAVE PAID RS 315.18 AGAIN ON 1ST NOV SO THAT OUR CONNECTION CAN BE ACTIVATED.KINDLY PROCESS REFUND FOR THE SAID AMOUNT. SECONDLY IS IT FAIR TO DISCONNECT DONGLE OF 2850 ISSUED IN COMPANY NAME FOR RS300/- AND THAT TO WITHOUT PRIOR NOTICE AS PER ME IT IS TOTALLY UNETHICAL SECONDLY U CANNOT COLLECT S.TAX TWICE IT IS A LEGAL OFFENCE. WE CAN TAKE U TO CONSUMER FORUM ON THIS ISSUE. LOOK INTO THE MATTER AT YOUR EARLIEST AND RESPOND ASAP
                              Aug 14, 2020
                              Complaint marked as Resolved 
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                                K
                                ktvipin
                                from Delhi, Delhi
                                Oct 31, 2014
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                                Address: Chennai, Tamil Nadu

                                Dear Sir/Madam, I have been experiencing technical difficulties while accessing my net pack. I have consulted with customer care several times, yet they have not been able to properly solve my issues. Yesterday I even tried in airtel website 'http://www.airtel.in/forme/home/needhelp/complaint-search', but as for now they havent responded. My data service pack of 1gb will get over in 3 days out of which I have not been able to use more than 20%.
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                                  O
                                  Omkar Chavan
                                  from Bengaluru, Karnataka
                                  Oct 31, 2014
                                  Resolved
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                                  Resolved

                                  Address: Pune, Maharashtra

                                  Hello sir, My name is Omkar Chavan. And i am using airtel no [protected]. Yesterday ie on 31/10/2014 i had online recharge of 120 rs from airtel website. i got TXN id as [protected]. And amount is been deducted from account. money is deducted from my account and i got transaction reference number as IG00DIERR5 . but still recharge is not yet done. and when i called airtel customer care executive regarding same i got rude language and very unprofessional. i didnt get satisfactory resolution from senior executive as well. strict action should be taken on such unprofessional executives. and its the 2nd time i have been fooled bt airtel stating amount will be refunded within seven days which i never got. Apart from this i had a recharge of 90rs same day. and without my permission 3g has been activated on my account and my balance of 87 rs has been deducted. And again when i spoke to customer care executive i didnt get satisfactory resolution. i am not getting exactly what has made such a big company to fool me twice on online recharge. and such unprofessional executives they keep just for the sake of cost deduction. shame on you airtel people. i want resoulution on all of my complaints. please mail me on [protected]@gmail.com with explanation. Thank You.
                                  Aug 14, 2020
                                  Complaint marked as Resolved 
                                  Airtel customer support has been notified about the posted complaint.
                                  View replies
                                  Array
                                  Reply
                                  Dear Mr. Chavan,

                                  This is with reference to your post dated 31 Oct. 2014. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively.

                                  You can also get in touch with us at airtel.[protected]@airtel.com

                                  Regards
                                  Saurav Ahlawat
                                  airtel presence (airtel customer service team)
                                  bharti airtel ltd.
                                  airtel.[protected]@airtel.com

                                  Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
                                  Twitter - www.twitter.com/airtel_presence
                                  Facebook - www.facebook.com/bhartiairtelltd
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                                    N
                                    narasheik
                                    from Deoband, Uttar Pradesh
                                    Oct 31, 2014
                                    Resolved
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                                    Resolved

                                    Address: Hyderabad, Andhra Pradesh

                                    Hi sir my is nanarana..my nember is [protected]..some of tecnical restions airtel not provide mised cal service in andhra pradesh..but we taken the from the coustemar..they not proviede the servise why taking money..so pls give my money trancefor my accont..
                                    Aug 14, 2020
                                    Complaint marked as Resolved 
                                    Airtel customer support has been notified about the posted complaint.
                                    View replies
                                    Dear Nanarana,

                                    This is with reference to your post dated 31 Oct. 2014. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively.

                                    You can also get in touch with us at airtel.[protected]@airtel.com

                                    Regards
                                    Sandeep Kumar
                                    airtel presence (airtel customer service team)
                                    bharti airtel ltd.
                                    airtel.[protected]@airtel.com

                                    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
                                    Twitter - www.twitter.com/airtel_presence
                                    Facebook - www.facebook.com/bhartiairtelltd
                                    Reply
                                    Dear Customer,

                                    This is with reference to your post dated 31 October 2014.

                                    We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response.

                                    We will appreciate if you could share your alternate contact details / convenient time to call. Please write to us at airtel.[protected]@in.airtel.com

                                    Look forward to hearing from you.


                                    Regards
                                    Rakesh Kumar
                                    airtelpresence (airtel customer service team)
                                    bharti airtel ltd
                                    airtel.[protected]@in.airtel.com

                                    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

                                    Twitter - www.twitter.com/airtel_presence
                                    Facebook - www.facebook.com/bhartiairtelltd
                                    LinkedIn- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
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                                      G
                                      gupta31
                                      from Bengaluru, Karnataka
                                      Oct 31, 2014
                                      Resolved
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                                      Resolved

                                      Address: Bhopal, Madhya Pradesh

                                      dear sir, my no.[protected] vikas gupta i had subscribed hello tune for 3 months pack & my balance was deducted two times & by conversation with customer care they are not crediting my balance back also they are not behaving well. i am 10 years customer for yours so, kindly look in this matter. vikas gupta [protected]
                                      Aug 14, 2020
                                      Complaint marked as Resolved 
                                      Airtel customer support has been notified about the posted complaint.
                                      View replies
                                      Dear Mr. Gupta,

                                      This is with reference to your post dated 31 Oct. 2014. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively.

                                      You can also get in touch with us at airtel.[protected]@airtel.com

                                      Regards
                                      Sandeep Kumar
                                      airtel presence (airtel customer service team)
                                      bharti airtel ltd.
                                      airtel.[protected]@airtel.com

                                      Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
                                      Twitter - www.twitter.com/airtel_presence
                                      Facebook - www.facebook.com/bhartiairtelltd
                                      Reply
                                      Dear Mr. Gupta,

                                      This is with reference to your post dated 31 October 2014. We would like to confirm that we have shared the resolution details with you.

                                      Should you require further information, please feel free to write to us at airtel.[protected]@in.airtel.com

                                      Regards
                                      Rakesh Kumar
                                      airtelpresence (airtel customer service team)
                                      bharti airtel ltd
                                      airtel.[protected]@in.airtel.com

                                      Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

                                      Twitter - www.twitter.com/airtel_presence
                                      Facebook - www.facebook.com/bhartiairtelltd
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                                        D
                                        dsrmec839
                                        Oct 31, 2014
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                                        Address: New Delhi, Delhi

                                        MatterI m a Delhi resident with a delhincr Airtel number.I m roaming with Airtel in Bangladesh.on 29102014 ₹99 deducted from my main balance.i didn't subscribe Any of those value added services.so I reQuest u to refund ₹99 to my main balance.my Airtel no. Is [protected].kinDly look into this matter and do the fruitful asap.
                                        Airtel customer support has been notified about the posted complaint.
                                        View replies
                                        Dear Customer,

                                        This is with reference to your post dated 31 Oct. 2014. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively.

                                        You can also get in touch with us at airtel.[protected]@airtel.com

                                        Regards
                                        Sandeep Kumar
                                        airtel presence (airtel customer service team)
                                        bharti airtel ltd.
                                        airtel.[protected]@airtel.com

                                        Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
                                        Twitter - www.twitter.com/airtel_presence
                                        Facebook - www.facebook.com/bhartiairtelltd
                                        Reply
                                        Dear Customer,

                                        This is with reference to your post dated 31 October 2014. We would like to confirm that we have shared the resolution details with you.

                                        Should you require further information, please feel free to write to us at airtel.[protected]@in.airtel.com

                                        Regards
                                        Rakesh Kumar
                                        airtelpresence (airtel customer service team)
                                        bharti airtel ltd
                                        airtel.[protected]@in.airtel.com

                                        Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

                                        Twitter - www.twitter.com/airtel_presence
                                        Facebook - www.facebook.com/bhartiairtelltd
                                        Reply
                                        Dear Sir,

                                        Without taking prior approval VAS are added and charges for the same are deducted. Request stop such practice with immediate effect. Further, behaviour of Customer Care Executive is not good. The person, Rajesh as he said his name, when I called 121 on 08.03.2015 at 4.38 PM was very bad and need to check.,
                                        Reply
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