Airtel Complaints & Reviews

Myself is Meet, i am using Airtel Internet Post paid number is [protected]. I am using it in a Hauwyi Router, provided by Airtel as for 4G speed but it is useless. I have reported complaints like minimum 10 times, last one is with complaint number 57105168 but most of Customer Care Executives are either DUMB or Illeterate, as they take at least 15 minutes to understand this basic complaint. I am writing here after getting fed up by the careless and unprofessional work nature of Airtel people. Truly either Airtel is now getting down or is good for nothing. PLEASE DROP THE IDEA O[censored]SING AIRTEL FOR 3G . IT IS DISASTER. ITS CUSTOMER CARE IS DUMB & FILLED WITH . WASATGE OF TIME & MONEY.

Sir, I am using mobile no [protected] since 12 yrs. The sim no is[protected]. Since days back the services for the same no were blocked and i complained. So the services were restored. Air tell fellow also called to my mobile and told that they checked and no problem is there. But since yesterday i.e. from[protected] again my services for the same no got blocked. This is causing lot of inconvenience and heavy financial loss for me. I want my services to be restored immediately. If not I have to take some legal action for blocking my services without any reason and intimation. I have Rs.231 balance and the validity. My alternative no is [protected]. Thank you. Dr.Santosh Kumar Goje.

Dear Sir/Madam, I am your Customer since last couple of years. We are from Bajaj Allianz Life Insurance Co Ltd. & we have a Corporate Tie-up with your Organization. Though our corporate plan is different, I had purchased an additional plan of Rs. 199/- for Internet. Your call centre lady had told me, that upto 4 GB, the Internet will work fast & thereafter slow. But the Internet usage will be UNLIMITED free. A couple of months back, incidently I started receiving messages for Internet usage. Hence I called your call centre. The attendant lady told me that the plan is o[censored]nlimited usage & Ignore the message. This month, I received the bill of about Rs. 4474/- plus & I was shocked. I am receiving the Monthly bill of around 500 to 600, since last couple of years & suddenly, how come the bill raised to this extend, when UNLIMITED internet is free? I am continuously calling your call centre but I am receiving vague answers. My internet connection has been disconnected since last week. Kindly do the needful. Jitendra Lele. Mob. No. [protected]

Hi, I do have Airtel prepaid connection and daily 50 paisa getting detected without any reason. I have called Airtel customer care so many times and they said no plan is activated and we are not detecting the money..am really frustrated... Regards Senthil.v [protected]@gmail.com

Hello, I was using Airtel digital TV about 3 years ago, I was getting issue like Low balance alert while viewing TV even my balance was enough, so I called at customer care about 10-12 times, no solution from their side, someone told me to recharge so I recharge about 3, 000/-, still my issue not fixed, I called again at customer care and they are saying our engineer can visit if you pay charge for visit, I told why I pay for your issue. I told to close my both connections (room tv connection too). I have also proof of my last balance and my both connection was closed, I have taken screenshot of airtel website. In screenshot clear mentioned about my last balance and burn rate was zero. I asked for refund at customer care many times, but they are saying we are not providing refund for any balance, I visited one of the many stores to solve this issue and also visited main office of Airtel at thaltej, they also told me we have no process or way of refund. I forgot about this, after few years I got call from airtel, sir why are you not using this connections? I surprised? from where this guy is calling? as he dont' know about my past/current status of connection? I explained all things to him, I told me he will check with his manage and will come back to me, but I never got call from him, I called again from my side, same I explained again all things, as they dont' know about my conenction status. I asked for refund. they told me again, he will call asap to resovle this issue. I called me also and give me assurance he will try to best to refund me. but I told me my balance is now about 1, 200/- I asked where my other balance gone? he is saying your one connection is active? I told who has active this connection tell me, he has no answer of this question. I told about my burn rate was zero when I closed my connection, so how my balance can reduce? Again he has no answer. From last 5-6 months, they are calling me every 2-3 days and asking me sir why your connection is close? Jayanti

hello sir my number is [protected] and i am a postpaid customer customer care tell me that my plan will renew on 8th of every month ie, if i surf net after 12am of 7th it cost me on my new plan but when i surf net it shows that 400mb is charged on my previous plan i contacted many times to customer care but they all just hold my line and then disconnect it i always pay my bill on time but now 400MB charge is addes on my bill

Hi sir, this is my second complaint regarding Air tel.I have purchased a data connection postpaid in march 2014 N plan was committed unlimited 3G + 2G benefit sir the first month I didn't notice the speed but later on there was speed issue while surfing net my no [protected], then I went to gallery for cancellation the guy talk to the technical support n told them we will give waiver of 400/- in the next bill its company fault then I was promise this time This time it won't happen .Again I was fed up n after ten days I went n converted the no in prepaid bcoz no was given to fronds n relatives I Paid the bill till date 102/-rs on 5the June 2014. I was told a nominal amt bill will come as My Bill cycle is of 20th n the company instead of sending bill I got 1 SMS Bill will reach on 2and July due date 9the July Amt 544/- Rs On confirming this with the customer service in the gallery he said sir you have used access then your limit I said my unlimited plan is of 400/- how can youl send bill of 15 Days of this amt where partially bill is paid this is fraud n customer service executive r rude n even the gallery in charge r very badly behaving.So pls look into the matter I am not ready to pay bcoz why should I pay for the service I didn't received from starting there was a speed issue n that's reason I have cancelled my postpaid even people in my society have shifted to Tikona net from air tel.Waiting for positive response.

Based on our management decision, we have decided to delink all our private /personal cell numbers from our corporate account / billing. As a part of this exercise, my staff had requested your Airtel Customer Centre, Kadavanthra (Opp Little Flower Church) for the same. Due to travel, I had limited access to mail and communications for the last few days. On 8th Jul, my phone started showing “Not Registered on the Network”, while dialling the number. After initial troubleshooting, I had taken my Samsung Galaxy S4 to the above Airtel Customer Centre. After initial inspection by your staff, they have asked me to change the SIM as the error is due to the modified Micro SIM (Manually cut). When I informed them that there is full signal on the phone, they checked on the system and informed me that the phone is “Suspended” and referred to me the help desk after taking the token. Helpdesk too informed me that the number is suspended – based on the request from my office. When I asked, why I am not even informed about their decision to suspend the number over SMS, the gentleman at the desk (probably the senior most answered “It is not our policy and not necessary”. I feel those statements are certainly not customer friendly and can only be treated as arrogant and irresponsible. Thereafter, they requested me to produce a NOC from my office for retaining the number on my name – which I had provided within one hour, alongwith photograph and ID proof. While submitting the NOC, I requested the helpdesk for their support to reactivate the number ASAP, as I have several travels scheduled – some of them even outside state. They had promised that the number will be activated on my post-paid account in two days. Despite the unpleasant attitude, I left the desk, partially satisfied due to the staff assurance. Based on their request (for verification on my alternate # xxxx 575 656) to be available locally, I had cancelled all my outstation travel for two days. But, I have an inescapable travel to TN for 11 & 12 Jul. Since my phone is still showing the signal on the old SIM but the calls are blocked, I reached the same help desk once again today 10 Jul afternoon around 1600H. The same gentleman was once again gave an arrogant answer that “the reactivation will take more time….When asked for a specific time – he did not had any answer and asked me to check up next week. Still, he did not give any firm date for the reactivation. This is certainly not acceptable in the private business environment, where the competition is very tough. Apart from my usual business related work, my entire personal activities have come to a standstill since all my bank accounts, travel bookings etc are linked to the blocked cell number. Apart from the harassment, inconveniences and agony of missing valuable calls, we are losing several business opportunities. Please note that you can reach me over my official mail ID [protected]@verduretech.in May I request your personal intervention for the early reactivation of my number [protected] Regards, Cdr Jacob J Koottummel Director, Technical Verdure Technologies http://www.verduretech.in/

I have recharged my mobile number [protected] yesterday via www.airtel.in with 3G pack of rs 251. I used the SBI net banking payment option for it. The amount rs 251 has been deducted from my bank account and i got the msg regarding successful transaction from both SBI and bharti airtel. But i am unable to use the 3G services as it's showing zero balance after i tried to check the recharge status. Kindly resolve this issue at an earliest. I am disappointed with this issue.

Dear sir, I purchased an airtel sim on Mar 2014 and requested for its deactivation in Apr as i moved to some other state and waited for the final bill for payment.But when i checked it in the month of May it was stilll working.Than i received a call from a customer care rep of airtel on my alternate number in may that I have to pay Rs 1190/- for final disconnection of sim and i requested for the bill on my email address which told them.Evan after a week i didnt got the bill and i tried contacting on the same number as it was a mobile number.Than they called up again after ten days for payment of bill and i again requested for the bill which i didnt receive.Now recently i got one more call on my alternate number for payment of Rs 2000/- and have got the bill which include.And when i told them that i want to file a complaint to airtel they said there seniors will call me and i didnt got a call. Please resolve the case as i dont want to hold the payment of bill but it should be resolved logically. regards akhil

Sir i had rechrged my number [protected] with rs.67 which would give me 1 gb internet for 30 days but i had a pack alredy active on my number till 9th july. I recived 325mb of data from that recharge for 13 days when i asked the consumer care for the rest data they told me once my previous pack i over i will get the remining data that is 699mb they told that i will get that data on 10th of july but i did not got the data when complaining this again they gave me the complain number cbnrd[protected] but when enquiring again they said i will not get the data and were talking very roughly plz help me as i feel cheated by your offers and the customer care

I am getting very weak 3G signal from past 15 days in my home. Previously i was getting 1 or two bars of 3G signal, in that i was able to connect to Internet but now it is not possible to connect. Please resolve my problem as soon as possible. Pradeep Kumar [protected] Address- Qtr No- 55, Type- II Rajrappa Project Near Hanuman Mandir Dist- Ramgarh, Jharkhand- 829150

The day was the worst day of my life. That guy really abused me "sale", " jo karna ho kar le", "ja police bula le", Damn I am recalling this harrowing wording even after a year and half. Never take a connection from such a company which does have worst practices. The matter was only that he sent an agent to collect money from me but I said that I will give a check post dated. The guy who came to collect money he was ok. But, on the phone another one said, " wo to aaj paise lekar hi jayega", Damn, company. That was my broadband number. I would have the paper somewhere and can refer it here. I used to live in Greater Noida, Harmukh Apartment. I am still struggling to get one of the number that is [protected]. That never worked in USA and they kept charging from me for months. That number is distributed towards accounts and these defaulters could never resolve it. I have paid the outstanding as well and they are still asking for more proofs. Crap comany and forced customer. I read one of the advertisement by IBM and they showed how did they help Airtel to grow. But that is a black lie. Such companies can never become number one.

I have purchased a airtel₹50 top up recharge card.but i lost its pin no.then I called to airtel helpline at 11:02 pm on 9/07/2014 and i ask them my problem and they check serial no and found recharge is not done.but they not helping me to rrcharge even i talk to a senior officer.and i feel very helpless...they said that my ₹50 is wested by me..i hope For very strict action against airtel. Card serial no:- [protected] My mob no:- [protected]

I had raised request on 28th June 2014 to convert my mobile plan from individual to corporate plan. I was told that it will get converted after 24hours and my number will get disconnect for 24 hours. Till today July 9, 2014 my number has not yet started. I had called customer care number of times but was dissapointed. Every time i got response that they are scheduling calls and i will receive call from Airtel within 24 hours but I didn't received any calls from their side. Due to this I lost many job opportunities which I am looking from a long time, I am not able to communicate to my family members, my onsite clients and also not able to attend important office calls due to which i have to suffer financial loss and I also feel embarass in front of my office colleagues. I have been using this number of Airtel from last 4 years and i am very disappointed with their services and am looking to transfer my number to other service provider.

I have an IPTV connection against phone No.[protected]. On 07 July the Modem stopped working and there was only voice but no broadband or TV. We lodged a complaint (Complaint No. 47533202 on 07 July 2014 and were assured that the error would be rectified within 24 hours maximum. It is now 48 hours and still no one has come to attend the complaint, despite reminders. Very poor service. This morning at 10.30 hrs when we talked to 198, they said they will send someone on priority within 2 hours. But as usual, it was a false promise. Please assist.

I have a problem with my old sim so i swipe this sim with all documents to your airtel shop in bally chaytan para near bally rlw station they was say me only 4 hour letter sim was activated but after 40 hours sim was not start and then when I am go to there shop for inspection then they ware very rood and also very misbehave with me I just stunt because airtel is very reputed company how to they were such a this type of hooligans nature ok my son @ my husband also use your service they are name & mob number is arunangshu ghosh-[protected] & dibyendu ghosh-[protected].they were shocked.

Despite repeated complaints by many subscribers over several weeks, Airtel has not done anything till now to fix their 'My Airtel' service. This is utterly ridiculous. The Internet is inundated with complaints about their non-performing 'My Airtel' service. Worse still, they have not bothered to reply to the complaints. THIS SHOWS THEIR UTTER DISREGARD AND INDIFFERENCE FOR THEIR CUSTOMERS. I am sure hundreds of their customers must have left now for other networks and hundreds more will follow suit soon. What could be the explanation for this TOTAL NEGLIGENCE on the company's part, I wonder? Are they in the process of winding up operations?

REMINDER - 4 If you are not take any action on my problem, I am going through portability, because I am suffering more about your poor (deadly) network. I am never face this type of situation. I trusted your network, but i am not baring my suffering every day. If this problem not your hand, I am going to portability without any information. Kindly do the needful. thank you.

I had applied for a fixed line broadband connection in bangalore, hosur road near Bosch officeafter paying the advance amount of 600 rs and it's been a week and no one has come for the installation and the airtel customer support are ignoring my calls .it is very frustrating as they are wasting my time and prolonging my issue everyday.i need to work from home too..