Airtel Complaints & Reviews

My no [protected] (airtel postpaid) is not working since morning. No incoming and no outgoing. Even other airtel numbers in my neighbourhood are not working. I tried to call customer care at 121 and at toll free number, but not reachable. I tried to call customer care from my fixed line. When I select 'Mobile services', they give only two options- New connection or Lost SIM. No service for complaints. I tried 198 at 1013 hours today 27th July 2014. I was told to hold for checking. After checking I was told, everything was ok from their side. I repeated that no other airtel was working. The executive tried to shrug-off by telling I should come in an open space. I said Airtel was not working in 4km radius. She again asked for hold. After 2 minutes I was told that Airtel had network problem and will take 3 hours to rectify. I asked how the response was changed. I asked to register a complain and give me complaint number. first she said it was no point in registering complaint, I should wait for 3 hours. When I insisted on complaints, she transferred my call to so called senior. This senior after holding for two minutes, disconnected the call. This is the affair of events with Airtel, who claims to be best mobile service.. I hope their chaiman reads this.

Second time I am complaing on my number [protected] mnp to airtel My upc code is TB 128748 is rejected. I already complained but i am not getting any responses from your service provider and also from tata docomo so i am facing problem and if it is not solve by u than i will take further action. I am only following trai protocol. So please help me on my mnp

Hello, This is in regards to my broadband connection I had since past 3 years in Gurgaon (NCR) Details : Customer Account no. [protected] Landline No. : [protected] Story (Yes, it’s an story to my mind) Begins !!! I planned to shift to Mumbai on 11th Jul and wished to get the broadband connection relocated to Mumbai. Hence I called up your call center on 8th or 9th Jul to register the request. After an long discussion with your agent, I was been guided that I should apply dynamic lock to my landline and should carry the modem, tel. instrument to Mumbai and again call up at call center for relocation and installation. On 11th while I faced issue in dynamic lock, I again called up your call center[protected] and they guided me the process of doing it. Finally I locked the outgoing calls. 12th July I was in Mumbai and started scouting the residence. 19th July I got the possession of the house and hence I called up on 19th or 20th to request for installation. On 21st Jul I got an call from your executive Mr. Mukesh ( [protected]) where in he requested to keep documents ready and he will come and collect. No ONE CAME..!!! Again I called up Mukesh to check but he said that I would have to pay INR 500 for registeration on which I denied as I am existing customer and was informed by your call center only that I don’t have to pay anything for installation. Mukesh, confirmed that he will check with supervisor and revert but he did not. On 24th again I got an call from your call center where in I asked them that I want your seniors contact details but on that the agent just banged the phone on my face…and disconnected…..WOW what a customer service  Kindly revert within today as what you expect to do with me and my connection (While I understand you have closed my account and connection already)….. Failure to revert will force me to write this to social media and consumer assistance forums….Defamation of which will all be on airtel’s responsibility. Thanks & Regards, Dinesh Harjani

Plz kindly solve my problem soon, i m an employeee & since last 4days my moble is under network problem kindly do something to get the best network range.
I stay near mohd ali rd only that too the netwok is very low & weak.
Solve it soon

Sir plz kindly note my complaint urgently & try to solve it as soon as possible.Since last 4 days my mobile has be under network problem as i m an employee my calls has are very important.I request to uuu plz urgently take some action on my complaint.

I am [protected] user Ported from Loop Mobile to airtel on 11th July 2014.Since then till now 26th Jul my verification is not done. Verification agent is not able to find data on system. So asked me to ask retailer to resubmit documents. Twice data is submitted. I get answer 4hrs. No one is helping. Kindly help

Iam Ganesan V M from chennai. My number is [protected]. Someone is trapping my number and My wife and getting my personal details and using my Internet application and all. and my whatsapp code and facebook password generating code and added some fake contacts in my account and did illegal things and all. I have one suspicious guy, who was my friend once. His Name is Ausbon M J. His number is [protected]. The Airtel guy who is helping him is from AnnaNagar Circle, Chennai. I found him by giving a fake message to my friend. I need his bills from October 2013. One of your employee was helping him and he took all my contact details and spreading out some rumors about me. When I escalated it to his known person he simply telling to drop the number. And I wanna know which number he contacted in Singapore. He is doing these all from Viber, skype and Whatsapp. When I found and asked him, he and the group twisted everything on me. If its not sorted out I will give complaint to cybercrime. Whatever application I used in my mobile they tracking it and sending bad message to them. Kindly help me by providing his bills from October 2013. and kindly dont call to my number regarding this. e-mail me [protected]@gmail.com Thanks and Regards, Ganesan V M

This is to bring to your kindest consent about the recent experience that I had with your DTH service. The issue which we are facing for the DTH services. We have recharged a monthly package on 10th July 25, 2014 but DTH services have been interrupted only after 15 days My sincere request to Airtel DTH is to believe in true customer service and if cannot deliver the services guaranteed then request you to avoid making false promises. Honestly, I would not recommend Airtel DTH to any of my friends and family for its lack of Customer service. All of the above experience has been truly devastating and has just made a Negative impression on Airtel and its services which was not expected. Thank you and would be expecting your kindest gesture in acknowledging on the same. Regards, Satyaveer

Chairman, Dated: Monday, 25 July, 2014
M/s.Bharti Airtel Ltd.
Plot Number 16,
Udyog Vihar, Phase-IV
Gurgaon, Haryana 122016


Subject : Complaint regarding indoor network coverage-non action despite repeated approaches
rather lips sympathy instead cogent efforts
Sir,

The undersigned is availing the services of your leading institution by way of Mobile No. [protected]. For the past considerable period acute problem of indoor network coverage was being faced, hence a complaint was made to DOT vide reference number DOTEL/E/2014/20946 acknowledged on 14th july, 2014. Obviously an inspection has been conducted at my residence 313/85-A, Gali No, 1, Tulsi Nagar, Inderlok, Delhi-110035 but instead of doing any concerted effort avoided the issue cunningly which is not acceptable from such a leading well renowned company.

It is further added that after inspection no iota of doubt remains that your good self has accepted your fault & confirmed through your recent mail that there is a difficulty pertaining to the indoor network coverage. Surprisingly on other hand ignored the problem by mentioning that his was the best possible coverage which can be provided by you. Instances are common that the company by way of big hoardings, advertisement & publication etc. attracting the people that you are one of the biggest providers of network in all over india even in remote areas & on contrary already existing bonafide consumers situated even in the heart of capital are being dealt with in such a reprehensible manner. How can it be presumed that a genuine consumer will leave his fundamental rights abundant without to the last competent authority. When the company is charging sufficiently it is also mandatory on its part to provide excellent services by way of all means instead of merely mentioning that you have taken our address as an input for your future planning to improve the network coverage. What mean can be inferred regarded future planning particularly when no specific time has been indicated.

I am of the view that it is a case where special attention is required at senior level for immediate remedial steps for which company is committed duty bound. I hope these lines will be taken into account seriously without loosing further moments to avoid further litigation before appropriate competent authorities whatsoever. Meanwhile I expect a line of reply at least for satisfaction of a bonafide consumer as well as action taken in his regard.

Thanks,

sincerely yours,
(Harish kumar)
313/85-A, Gali No. 1,
Tulsi Nagar, Delhi-110035 Mobile: [protected]
Alternate No.[protected]

mr airtal manager, hallow, i am from dubai.last 18/july/2014 i had request for a dongle online for my wife who is living alone in delhi with her 10 month new born baby. it is my mistake that i believe on airtal company because your filed boys and all educative person are ling to her when she going to contact them for connection . the matter is that she got the dongle within 24 hrs of apply but till not complete the verification, dongle is useless. i am very upset that i trust your company and purchase the dongle. it is not matter of RS 1600.00 it is matter of trust . issue of dongle on name : Ram kumari place : naraina bihar, new delhi contact no: [protected]/[protected] mail id :[protected]@yahoo.com

Hi, My name is Akhtar Ali and my mobile number is [protected]i was looking at the airtel website and found Rs 64 recharge voucher very good as it was fetching 120 Local min (see below link). with transaction id :[protected] So i went ahead and recharged my phone with that. See link below http://www.airtel.in/mobile/prepaid/recharge-online?CIRCLE=16&CIRCLENAME=Wes...⇄ The recharge was successful and i got something else which was not mentioned on the website.I called airtel customer care and spoke to someone who explain that i come under kolkata region and not westbengal region so i did incorrect recharge, though i reside in Howrah and i choose westbengal option and that was wrong so i asked my money to be refunded back or i can pay extra to get some other package opton but the agent said that nothing can happen now.I demanded to speak to a supervisor and spoke to Saran Nag who is the stupiest agent i have ever came across. He explained that he cannot do anything for this which was so arrogant and stupid. i asked for his manager email and he said he is not allowed to share his personal details, I later asked for 121 email which he said there is nuthing as such.He did not listen to me rather argueed and when i demanded to speak to his senior he disconnected the call.Is this how airtel treats his customer?This is such a intoward behaviour and i demand to raise a complaint against airtel and that supervisor.I want my money credited back to me though which i will recharge watever i feel is best for me.I want someone who is responsible and takes his job more seriously to respond to my email and handle the matter further.AT this point i am teriified, cheated and dissapointed with the way airtel customer service has dealt me..

Sir I am using airtel prepaid connection ([protected]) for one year recently. I have load the amount (4500 Rupess) in airtel money on 21/7/2014, but after loading the amount i know that my connection disconnected by airtel company without any information. After that i am calling to customer care center. But No body given any serious response and not refund my money. I am very disappointed from airtel company behaviour. I have attached few document. Thanks Ram Avtar

Sir, I have to inform you that I have taken net connection in the month of April 2014. It is surprised to note that when I have received the net bill their is wrong address. I have submitted my complaint to the local office.But after several reminder no action taken by your official. So you are requested to look in to the matter and rectified my home address.My previous complaint no was 46328720. Thanking you, Rajender Kumar Kapoor 103 Satguru Apartment, Behind Sanatan Dharam Mandir, Gorakhpur, Jabalpur-482001 Mobile No.[protected]

sir i am using aitel postpaid for one year recently i coming to pune for my higher studies, , , , i have activate international message pack 99 for msg.when iam at tamilnadu but when i came to pune i asked your customer service about my message booster on 06.06.2014 but people give me wrong information so i used to message asusal but when bill generate i had charged for message totaly 20301 rupees something.. then i contact customer care and make a complaint but people till now they not clarify my problem... 23.07.14, t i had disconnected my all calls .. without any information.. so now i am decide to take a legal formalities against airtel company, you airtel company did not even consider my point of view .. i decide to reach court for wasting my time, my money and at all.thanking you

Thousand time complaint 198, or social media fb Airtel india . my area indoor network problem. airtel engineer checking my area network and asking 3 month you area network problm resolved. but 2 year i have same problem... alllready sended delhi nodal officer complaint my mobile no. [protected]

We got a new landline connection last month and there has been a problem since the first day. There is a lot of disturbance and the internet keeps getting cut often. I placed a complaint and the technicians said it's fixed and closed the complaint. I called them the next day saying it's not fix and placed another complaint on 9th of July. No one has called or come to fix the problem. Why have 6 airtel connections at home, and will disconnect each one if this is the kind of service we get. Landline number - [protected]

Dear sir, I have this mobile number person [protected] friendship but the adders yet this I do not know. So please give the sim adders and the photo face display. Where issued the place Bihar muzaffar pur as well an action immediately reply you

Dear Sir, My name is ihsan pazhaya randupurayil. My mobile number is [protected]. I complying about airtel regarding the bill generation. i already cancel 2G internet plan and my last bill (generated on[protected] was added extra RS.199/-. I rise the complaints on airtel customer portal, but no responds i got from there. Thanks and Regards, Ihsan PR [protected]

For the purpose of broadband connection, we were asked to submit our documents, wherein we furnished our pan card id and passbook cover page. later when the connection was getting delayed we saw our form having a rent agreement which is forged. my husband's signature is forged and that document is also notarised. these people were could have asked me for the rent agreement which i had instead of forging one. the contact person was also asking us for our six month bank statement which we though is no where required for getting the connection. AIRTEL officers are telling us that it is franchise operation and franchise is respossible, but as per law franchisor is equally responsible for the same. we are not sure for what purpose the papers we are submitting are being used.

I got net pack of Rs. 98/ done in my mobile number [protected], recently. Airtel has fraudulently deducted balance, due to which, I am not able to use this net pack. Such kind o[censored]nethical and unfair trade practice is going on in Airtel on wider scale. Customer Care Executives of Airtel are stupid . They lack understanding ability.
Without understanding the problem, how would they resolve problem ?

I think name of AIRTEL should be changed to FRAUD AIRTEL or LIARTALE ( Tale by liars) .