Airtel Complaints & Reviews

Hi, I have contacted airtel cutomer care to block my sim card and to reissue new sim. As I lost my mobile and I am out of station I am unable to give much information about last recharge. To prevent misuse requesting you to block my sim card as early as possible. I have contacted customer care [protected] multiple times to but rather then helping they are asking multiple question again and again with me. Thanks, Sushil Dheman [protected]

Sir I have recharge an amount of Rs. 399 to my Airtel prepaid connection but due to some error it was recharge to an number of [protected] instead of correct number [protected] please solve this matter as soon as possible
Correct Number:-[protected].
Wrong Number :-[protected]

Sir i have recharge an amount of rs 399 to my airtel prepaid connection but due to some error it was recharge to an number of [protected] instead of correct number [protected] please solve this matter as soon as possibleSir i have recharge an amount of rs 399 to my airtel prepaid connection but due to some error it was recharge to an number of [protected] instead of correct number [protected] please solve this matter as soon as possible CORRECT NUMBER:-[protected]. WRONG NUMBER :-[protected]

I'm Shambhu Nath Sharma here, from last month I am struggling to make my prepaid go postpaid. It all started with a call from CC and i was asked to submit the documents with 300rs, which i did. They informed me that for address verification someone will visit my home, that time itself i told that i am leaving for Native and requested to send after a week, But that didn't happened and i got message that my request is rejected because of fail in address verification. After 10 days again i got call and that lady asked the details, i explained the details, and till today no actions. I visited Airtel outlet today to enquire about the status of my request, they told to call the same number and ask to cancel and then only they will be able to initiate the process again. I am using airtel pre-paid for about 7-8 years now, and I am not sure what it would have taken to convert my number to postpaid. I assume going to postpaid would have benefited airtel. I am really fed up, not sure my request of changing to postpaid will even be served. By this way u are loosing customer, i am sure someone will take initiative to call me.. No. +91 [protected] Thanks, Sharma

i do recharche my phone in recharge shop but rechare not succeful in message i have recharge with card but card was telling u cant use this vocher number and easy recharce also not done in my airtel number my airtel number is [protected] plese solve my problem


bhai may apna mobile pa recharge karna koshish kara to recharge nahi hora may ku bhot pareshani hore app mare help kaarey ka may kaysa apna phone pa recharge karu agar card sa kara to ya ara ki u not use this voucher number aur easy recharge may u rechage not done bolka bol ra may kya karu

Airtel company dedicat my prepaid balanced (223 Rs) 28 may 2014 i registered a compliant Ref. no. (CBDOV[protected]) but airtel refund only 100Rs. than i call in airtel customer care 5time all agent attend my call than put on hold tha discount... Nitin Kumar [protected]

Hi I have done recharge for RS 103 on May 23 with incorrect number and When I called customer care executive, they confirmed, transaction is not successful and I will get the amount transfer to my bank with in 72 hrs. But after a week when i checked my bank statement transaction is not done so I called Airtel executive they say transaction is done and ICICI bank confirms transaction not done. Please advise at the earliest. Email ID : [protected]@gmail.com

Dear Airtel, This is suresh . i am using postpaid connection in Delhi NCR -Grgaon. Due to my job re allocation now i am in abu dhabi soi could not use that number. Here i am raedy to pay the outstanding bill. Please guide me how to do in online. My mobile number is : [protected]

I was using airtel prepaid for more than 8 years, and it was in my father name . When i wished to change to my name belonging to same address, there where many conditions from airtel : 1) Have to convert to postpaid, with min of 299 plan. 2) Minimal 3months of postpaid service is must. 3) After applying, 15days will be deactivate & Process take from the date of applying Solution: Went to Vodofone stores, explained the issue. They said to apply for portability on spot with my id proofs, If it gets rejected a copy of NOC ( no objection certificate ) is to be email when they inform about the process failure & I did so . It Hardly took just 8 days to port to another service.

Applied for a new Airtel connection through Touchpoint services, Airtel agent.Submited all the documents.Aire agent visited my house twice for collecting the doccuments & for verification.When I approached Airtel for activation of my services for the New No. [protected] they told me that my address is not correct. If my address is wrong I do not understand how they could able to visit my house twice for document collection as well as for address verification.Airtel agent or Airtel is not interested in replying, they collected Rs.400/- as advance .Moreover if Airtel updated the doccument incorrectly how can I be penalized for the same.Request you to support.

See the Misleading Information ( intentional ) From Airtel Customer Service Also Escalation email !!!


I have received a mail from :nodal.[protected]@in.airtel.com

Content and at the End also Says:


Level 1: Customer Care: [protected]@in.airtel.com and 121/198, working Hours - 24/7.
Level 2: Nodal Team: nodal.[protected]@in.airtel.comand[protected], working hours: 9:30 to 6:30, Monday...

i have taken a fixed line connection for 3 months n paid a sum of 1900/- on the day of registration itself... for the airtel executive named ALI ([protected], [protected]).. But i dont know why i got bill of rs 806/- for the first month. how can i get a bill if i had paid for 3 months in advance. When i made a complaint for 198, they are saying that the complaint is forwarded for higher authorities and you will get a call very soon... there is no call since 7 days when i call them again they always say that you will get it in 24 hours. how long should i wait for your mistake and i dont know why do you cheat customers with these type of things CEF no. 480554 account no.[protected] contact no.[protected] fixed line no>[protected]

Sir, i have been using this network for quite a long time..i have lost my mobile recently along with all my msgs have been lost.. my business dealings are done by msgs.. pls help me to retrieve my old msgs ..i am willing to pay any charges..[protected] is the no from which i used to get my order msgs ...pls help me to get back my msgs...my mobile no is [protected]... J.MITHRA VINDA [protected] 55, 27TH CROSS STREET BESANT NAGAR CHENNAI 600090 [protected]@yahoo.com [protected]@gmail.com

My prepaid mobile number is [protected]. On[protected] my phone stated showing "SIM Card not Inserted" error, I checked this SIM with another phone but same message was there. On[protected] I contacted Airtel Relationship Center and told those guys about my problem. They told me that your SIM is blocked and this number is out of stock. You can retain the same number only in Postpaid Connection. Then I submitted all the required documents and apllied for the Postpaid Connection. Next day my address verification had been completed. But my mobile number was not activated. I called again to A.R.C. Now after 2 days of delay they are saying your photo in ID's xerox copy is not clear. You will have to submit it again. Now my point is that why my prepaid connection was blocked? Why I was forced for Postpaid connection to retain the same number? Even after applying for Postpaid connection why it is not being activated Kindly help me to resolve the matter. Regards Prashant Kaushik [protected] (Alternate No. [protected])

Dear Sir/Mam, Myself Dheeraj Sethi(Ms.) Customer of airtel for past 3.5 years. Always use 3G data. I have bought new number [protected] almost 3 months before and on this also always used only 3G. Problem started when my all the MB got over on 27th may night. I did not realize the problem and made online recharge or 255 got 1024 MB on 28th is used Internet for just around 1 hour and next use was made at 2 am on 29th may. i found within 20 minutes my all the MB got over Immediately called customer care. registered complain. I was told that complain will be sorted out by 30thmay, 6pm.As i had to use internet again mad another recharge on 29th morning that also got over on 30th Evening where whole 1GB i finished with in use of max 1 hrs(had breaks in between).Now when problem was not rectified till 30th evening i called customer care. And executive transferred my call to Supervisor Mr.Balasubramaniam.I told him that i have already registered the complain. He was not ready to accept my problem. As per him MB are deducted as per my use. I was keep trying to make him understand but he was not ready to listen to me. Kindly have a check on my data consumption and deduction. from 27th may Now i need to use Internet but again same high consumption. I am in a big problem. Please do the needful on the same. Thanks & Regards Dheeraj Sethi [protected]

Dear Sir/Mam, Myself Dheeraj Sethi(Ms.) Customer of airtel for past 3.5 years.Always use 3G data.I have bought new number [protected] almost 3 months before.and on this also always used only 3G. Problem started when my all the MB got over on 27th may night.I did not realise the problem and made online recharge or 255 got 1024 MB.on 28th is used Internet for just around 1 hour and next use was made at 2 am on 29th may. i found within 20 minutes my all the MB got over.Imediatly called customer care.registered complain.I was told that complain will be sorted out by 30thmay, 6pm.As i had to use internet again mad another reacharge on 29th morning thats allso got over on 30th Evening where whole 1GB i finished with in use of max 1 hrs(had breaks in between).Now when problem was not rectified till 30th evening i called customer care.And executive transfered my call to Supervisor Mr.Balasubramaniam.I told him that i have already registered the complain.He was not ready to accept my problem.As per him MB are deducted as per my use.I was keep trying to make him understand but he was not ready to listen to me. Now i need to use Internet but again same high consumption.I am in a big problem.Please do the needful on the same.ASAP. Thanks & Regards Dheeraj Sethi [protected]

Hi, My Customer ID: [protected] MY Complaint No: 37885368 In the month of March, Airtel increased my rental plan 160+ to 185/- I am not aware about the rental revision. Your customer care support team told me they send an SMS. 1. My First question to Airtel: If any financial implication, Always Airtel should take a confirmation from the customer about the revision of rental, if customer agrees then you should activate otherwise it is customer choice wheather he will continue with you or he will choose alternate. 2. You are charged higher rental from March 2014 onwards, but you are nor increased the number of channels which i was supposed to receive from March 2014, when I made a call to customer care, some agent activated 2 free channels (MAA gold and V6 channel).. You are charged extra money from me without taking approval and not provided the service which i am suppose to receive... 3. On 26 April 2014, when I had discussion with customer care he promised me that he will arrange a call back with in 48hrs. But till yesterday I didn't received any call from your team 4. Once again I am tried to call Customer care, first time I spoke to purushottam, then saifulla and Rakesh.. I had a discussion with Rakesh and he told me that he is senior (team lead) and he is not ready to provide the ticket no.(call was disconneted abruptly) He said bluntly Airtel cann't do anything and he is not willing to transfer to senior manager. If Airtel not providing the compaint ticket to customers, then what is the point having Call center ... ??? 5. Once again I called to CC center, I spoke to Narsimha and he provide the ticket no and he arranged the call back today. Ms. Ammulu called and promised some kind of refund.I am expecting decent penality from Airtel because of all above issues and they will not repeat the customer. There should be some kind escalation matrix for every customer to their issue. Otherwise Why should I continue with AIRTEL despite facing all issues..Expecting quick solution from AIRTEL Team Ravi [protected]

27-May-2014 I took my data cum voice SIM having mobile no [protected] along with a dongle only about 45 days ago. I understand as I took this there was a scheme for Rs 102/- for 300 MB data usage with validity 30 days. Accordingly on 26-May-2014, I topped up Rs 102/- through ICICI bank online recharge facility. I got a msg indicating Talk time Rs 1.00, PF Rs 89.78 ST Rs 11.22 Current bal Rs 0.00 Validity 14-Jun-14. None matched with the scheme I wanted to recharge. No data usage was allowed, validity was different etc. Moreover when I contacted Airtel, I was told that I can make ISD etc. and the scheme is now amended and made presently there is no scheme for data usage of amount Rs 102/-, rather there is now a different scheme of Rs 101/- for data usage with a reduced validity. All these have a little sense to me. I had to again recharge Rs 101/- for data and Rs 60/- for talk time. Kindly take up with Airtel for this unethical business practice and insist them to revert/refund Rs 102/- that went waste of no use to me as allowed data usage with appropriate validity.

Hi, Recently I made up my mind to switch over my mobile service provider from Bharti Airtel to some other, after using it for more than 10 years. I already have my 2G Internet plan active on my mobile. On 8th of May 2014, I renew my 2G plan of 625MB for 25days with recharge of Rs.125 On 12th of May 2014, I left for Himachal. On 22nd of May 2014, I returned from Himachal, at around 10pm in Tarapur. On 23rd of May 2014, my Airtel balance was 0. So I took a credit of Rs.10 from Airtel and in return they are going charge me Rs.12. On 25th May 2014, I can't able to access Internet for making payment of my bill. On same day, I recharged with Rs.120 twice with full talk time. My balance was showing Rs.240. But after few minutes I received a sms from Airtel stating that they have deducted Rs.12 for my advance of Rs.10. But when I checked my balance, it was showing Rs.223. So I made an enquiry regarding my additional deductions of Rs.5 at customer care @198. But they said, they don't have any details regarding the extra deduction. But they gave me an assurance that they will contact me within 4hrs for explaining the same. So later I requested for 3G activation for 250MB @ Rs101 by smsing on 121 with "3G". I received a sms stating that your 3G service will get activated in 30mins. But didn't receive any confirmation from Airtel. Later when I checked my balance, it was showing Rs.84. Again I tried to contact customer care for same purpose but they are unable to explain it clearly. So I requested that I want to talk to their superior. They told me to hold on the line as they are transferring the line to superior. But after waiting for more than 2minutes they drop the call. This happened more than once when I tried to talk to their superior. Lastly when I got to talk to superior at customer care, he told me that your balance got deducted due to using of 2G and it was using my main account for deduction. But I told him that I already have 1 more day to get expire my 2G plan and I also applied for 3G plan after my recharge. But he told me that your 2G plan was expired on Saturday. I asked him that I didn't receive any sms regarding this. He told me that they informed me through message. But I didn't receive any sms regarding this. I also requested him to please check my sms log which they use to inform customer. But it was all in vein. He told me that you use net, so there was a deduction. But I hardly surf the net for the payment of my bill. And they deducted total Rs.144. And when I asked him to explain the Internet data usage for the same. He clearly denied to explain anything. But I can't understand, why they don't inform me in the first place that my 1st additional deduction was made for using an Internet. If they had informed me in first place, I could able to deactivate my data usage and able to save my main balance account at the same time. I told to superior @Airtel customer care that they make this kind of loop holes to extract extra money from customer without prior informing the customer. I told them that they should inform the customer through SMS that "now onwards your main balance will be used for your Internet data usage". I also mentioned that this kind of activities looks like theft. He said "its your point of view not our". So I can't understand how to deal with this kind of situations. I know this kind of situation also going to happen again and again with me or with someone else in near future, with the same mobile service provider or the other.

I have been using the airtel mobile service since few years, It really not acceptable from one of the leading provider like airtel to cheat customers by charging extra without knowing customer or asking customers I have been charged for mobile Internet fee for few months without my request.Many times I called up to customer care & appellate but no use, I want my money back ASAP