Airtel Complaints & Reviews

Im using Airtel services from a long time. However recently found out that Airtel is looting its Prepaid subscribers through some recharge plans. I have recharged a pack of Rs.198 = 33500 loc + std per month. When I recharged on 26/06/2014 my balnce was Rs.26. As I made a call after recharge first my balance of Rs.26 got deducted to Rs.0 after that my 33500 loc+std offer started & For Gods sake there is no way you can find out how many seconds are remaining in your 33500 loc+std offer. Whenever you make a call first operator will say "Your balance is too low to make a call, Kindly recharge on time" so you have to disconnect the call & have to dial again to get connected. When I wanted to inquire about this with the customer care representative, I'm unabel to connect as my blalance was showing Rs.0. Over that my offer was over by 22/7/2014 which is 4 days prior to the month. This is a kind of cheating a well reputed company is doing in this country & stealing its subscribers money. Airtel is working on a concept that it will steal few Ruppes & Paise from every customer & customer will not bargain & sue company for few paisas or rupees. But people should understand that Airtel has more than 200 million customers in India alone. If they steal One Rupee from one customer per day they will make "200million Rupee's" per day. I felt Airtel is not just cheat me but Raped me & Its every Customer!!!

1. We hav 31 cug airel numbers from last 3 years under mod plan airteladvance rental but airtel is charging excess on all bills till jul 13. After repeated reminders to airtel represetaives mr sanyal, mr vishal and mr raj issue is not resolved and outsatanding is amount is increasing in bills which is excess charged. Details are demanded by airtel representaative many times in last one year but they behaved casually and outstading amount is increasing which is not actual amount whereas excess charged.

2. Advance rental paid in oct 13 but number[protected] is not inculuded in advance rental airel 300 aces plan as advance rental already paid along with other numbers vide cheque no 864783. All the numbers put in plan but due to miss simran gandhi mistake number mistakenly left and till date rs 298/ pm excess charged on this number.Approx 2000/- to be waived off in this regard. Complaint lodged many times with above airtel representatives but after repeated reminders till date number is not inculded in this plan.

3. From the last 1 year this office regulary this office sending mails, corrospondence and daily telephonic conversation with above repersentatives. No result is achieved till date and casul attitute from airtel has been noticed.

From
Sgt harsh
Ph [protected]
For mod subroto park

Hi i am Narayana from Bangalore. I got a missed call from [protected] today ie[protected] at 08:48 am. When searched in the Internet, I got to know that it is a country code of Pakistan. Kindly resolve the same. For reference pls contact [protected]. [protected]@gmail.com Thanks and regards Narayana Swamy

Dear Sir/Mam, My Airtel no is [protected] during no purchase my rent is 100rs and 0rental of internet, company has changed my plan without informing to me from 0rental to 500+ of internet last month i called to customer care for the same they insure me for waiver but no waiver was given by them i paid whole bill this month i got same prob, today I go to Airtel office at kitchlu Nagar Ludhiana punjab to pay my bill and to stop my all services and disconnect my Phone no, but they says come in evening and in evening they refuse to disconnect my no.kindly help to solve the issue. Regards, Prabhjot singh

Dear customer support team. We are facing the network coverage issue @ Range hills, khadki, Pune, Maharasthra. All peoples having the Airtel service are facing the network coverage. People who are trying to gets the switch off messages while trying to reach. Please resolve our issue as early as possible as peoples from our apartment are trying to switch to some other service provider. hope you understand our issue and resolve as earliest one. Regards, Kapil Ohal [protected]

I got my number [protected] activated last month, and it was in Alive net CUG 299 3G combo plan when the connection has taken, but now without my permission the bill plan got changed to corporate SS99 CUG plan and I got the bill of Rs. 1338.90.

Dear sir dt 21.07.14 pls note that we have taken Airtel Digital TV Monthly Rate 220/ dt fom 26.07.2013. But Company without any information Charge deducted Rs 230/ my ID no [protected]. Today morning My T V Stop due to balance nil. I call to 12150 then i know my Monthly Rate 220/ change by Company. My complain to company without my knowledge how are resposible for this. Pls all deduction added in my a/c & TV Re Connected, Ether my connection Permanent disconnect & my Deposit Amount Rs 2000/ Rivers to me. Thanks D K Tripathi ID no [protected]. mob no [protected]

I Was Actually Just Visited At the Airtel Store At sector 14 Gurgaon, Haryana .None Of There Executive Attend Me And They Were Jus Passing me from Executive to Executive . And my Problem didn't get resolved . Here is the detail of That Airtel Outlet . 58/95, Opposite ICICI BankOld Delhi Road, Gurgaon Sector 14, Gurgaon - 122001 Thanks Dinesh Taiwal (+91- [protected])

i am using airtel mobile number [protected] for the last number of years. i am using internet plan with 1Gb data per month. but my bill of month june is nerly 2600. there was a msg from airtel that upto 21st june that i have used aproxx 1034 MB of data which is in my limited plan, but no msg has been delivered that I have used more data than that. my bill cycle is from 22nd to 23rd of month. if i used more data than 1gb then it should be counted in the next bill cycle. but after taking with your customer care no. of times and with senior executive regarding bill on dated 18/7/14 which he says that they will wave of the uses. As nothing has been done. i am using four airtel numbers in my family and i am your regular customer for the last no. of years. if nothing has been done then kindly stop my services. OR i have no other option to port all my four numbers from airtel. Kindly do the needful. regards jasbir singh

My Airtel Account No. is [protected] PLAN: T 67 CUG 199 Plan In Template SMS charges are Local SMS:Rs.0.20/msg National SMS:Rs.0.20/msg But in bill Airtel is charging Local SMS:Rs.1/msg National SMS:Rs.1.5/msg Also for unlimited 3G 2GB [protected]@400Rs. charging after the limit and when reported the issue they refund as a goodwill(but do not accept it.). Also Airtel Executieves Close the complaints without resolving and complaint description not displayed on website. Kindly look into the matter.

This is the worst customer service. Even after giving the complaint also the amount is deducting the more then the call rate. Last Sunday (13.7.14)I was called to customer care regarding the higher call rate. I have recharged with RC17 but the amount deduction is more than the call cost. To day(19.7.14) for 10:56 min Rs:16:40 is deducted. Please take the necessary action.

Hello Team,

Please request to cancel this recharge due to its a case of Cyber Fraud.

Some one took my fathers accounts details and made multiple payments online, please reject this payment transaction immediately. we made FIR against this guy.

If possible please provide more information about this user due to he made payments from my father account of 1.5 lakhs.

User contact number [protected]


Regards,
Nilesh Rastogi
[protected]
[protected]@yahoo.com

Dear Chinamay Kulkarni,


This is in reference to your email dated 10 July 2014, regarding the services and port-in for your mobile number [protected].


We would like to inform you that, At airtel we believe that our customers' inputs and/ feedback helps improvise our services and ensure that we strive towards achieving customer satisfaction.


We wish to assure you that we have registered your feedback and would be working to ensure that this is incorporated in our service delivery in future.


We take pride in enhancing our customers with our response and friendly approach. It has always been our constant endeavor to ensure, that our customers are delighted by our inimitable approach.


Also, we would request you to kindly visit our nearest airtel relationship center (ARC) for port-in.


airtel regrets the inconvenience you have experienced.


Please do write in for any further assistance.


Customer touch points:


Level 1: Customer care: 121/198 & [protected]@in.airtel.com, working Hours - 24/7


Level 2: Nodal Team: nodalofficer.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM: Monday to Friday.


Level 3: Appellate Authority: appellate.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM. Monday to Friday.


Please visit our website www.airtel.in for a range of products and services.


Yours sincerely
Shashank Shekhar Rai
Nodal Office
bharti airtel limited


Click here to provide the feedback

https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=404046B3CCCD CB417B0D0325CBDCE305AA5E92B5090CD 4 5 A 8 F7098FE 3&refno=Ref06459873

"If you are not satisfied with the resolution of your complaint, you may contact Appellate Authority with the SR number. Please click on http://airtel.in/applications/xm/MobileAppellateAuth.jsp for Appellate Authority details


[protected]Original Message[protected]
From: [protected]@yahoo.co.in
To: nodalofficer.[protected]@in.airtel.com
Cc:
Sent: 18/07/2014 09:57:50 PM
Subject: YOUR CUSTOMER CARE MIS BEHAVE WITH YOUR VALUABLE CUSTOMER

SIR,
TO Day i m going your maninagar ahmedabad office for inquiry about my
portability
status
but your executive not give proper answer and misbehavier with me
your executive name
Chintan parmar
my token no 15 dt 18/7/2014 time 16.12
they have talled me do any thing (je thay te kari lo)
what action taken on your executive by you tell me urgent
other wise i will complain to police
or legal action about co. and executive
Harish DAVE
[protected]
[protected]

(2)
actually i m going to inqury about my portability from vodaphone to airtel
pl also tell me my status and provide me my sim card my vodaphone sim
card is deactivated to day but still i m not receive my sim card of
airtel...?
my detail are as under
mo no [protected]
req no is vg191456 dted 17 jul 2014
pl do as early as possible i have no sim card and mo no
Harish dave
[protected](??????????????)
[protected](bsnl)
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Sir, im RAVIPRAKASH SHARMA, using [protected] mo no.of airtel. While today im accessing the internet adult jokes and images, the DisplAy shows wheather ur over 18, the option giveI n In yeS or no, I clicked yes, same time i got msg.from airtel, thanku foR actIvate supErcombo pack.u have charged rs.35, for 7 days. Sir here i wish to inform u that, I dont know the meaning and uses of this super combo pack, then how should i activate this pack.When i called to ur executive about, dEduction they replied me that we are not able to refund ur amount, but herE i reMind u that im using aIrtel internet, for which i paid amount for accesing internet, not for paying any stupid subscription, i want to ask u that who is resposible for deduction, ???? IS iT airtel oR any other party Through airtel who looted the customer.Indirectly by airtel or directly third party? Only here i request u tHat for refunding of abOve aMouNt, , and not to do these fake things with customers. Thanking u RAVIPRAKASH SHARMA

Hello, I wanted a smart sim for samsung s5, but was told by airtel relationship center that first I must apply for mini sim, and after activation re-apply for smart sim. they had no forms with them, so I went to pretail outlet to get one. after activation I went to airtel relationship center and was said that only smart sims are for postpaid connections and not for prepaid connections, so I got new micro sim for Rs.50/- from airtel relationship center for number [protected] at yelahanka, BB road, Bangalore-64, on 16/07/2014.I was said that it will be activated in 4hrs, but till now it is not, I visited again 2day at aroung 5pm and was told it will be done in 2 hours, but still its not activated.please do the needful, as my work is hampered. and today the person at the center kept my mini sim of the same number. hoping that the sim activation will be done asap and I will be saved any further loss as my clients are unable to reach me.

Hi, This is Atul kumar saini. I have taken one Airtel postpaid mobile connection on 14.07.2014. The number allotted for me is [protected]. I received the new connection from airtel executive who delievered it at my office, the executive gave me a payment receipt from Virmani tele solutions, Gurgaon. The executive told me that the SIM will be activated within 24 hours at any cost. As of now the SIM is not activated. I have contacted the 121 customer care more than 3 times. The reply I received is that my request is not updated on the system. It is not my fault. I dont know why this much delay in Airtel for address verification for a single Postpaid connection. I thought of taking another postpaid connection from Airtel for my cousin. Now I dropped that idea. There is no meaningful reply from Customer care also. All fake commitments that customer care is working for 24 X 7. I have also tried on helpline number of the office[protected] from where I received new connection but nobody attended the Phone Also, if i call on their numbers they cut the call. At last I asked them to cancel my connection as it takes too much of time for activation.I got frustrated too much with the way they treat their customers. I am also a airtel prepaid user from last 10 years.This is how the Airtel company is treating their customers.

My credit limit is Rs 1000. The bill generated was of Rs. 1378. There was no intimation sent that I was nearing my credit limit. Also, when I checked the unbilled amount using *121*2# and it always showed around Rs 600. So, I was not alarmed about exceeding my credit limit. This has happened earlier as well when the bill generated was of around Rs. 6000 and I was told that it will be ensured that I will be intimated the next time I near or exceed my credit limit. This cannot be tolerated as it has happened one too many times.

i have recharged with whatsapp pack 43 whose validity is 30 days. but when i queried customer care that why my balance is being deducted when i use whatsapp, the executive transfered my call to senior executive, the senior said that technical team will contact me about this problem, but no one contacted, no reply from the company. my mobile no is [protected](portable number)

We would like to draw your kind attention to the subject where in the captioned mobile number is receiving frequent calls and messages for outstanding payment around 44-45 K INR while the same amount was paid vide cheque # 967992 dt 30/5/2014 of Oriental Bank of Commerce & same has been cleared in the Bank on June 7, 2014
For Mobile #[protected] there areis 2 relationship ([protected] &[protected]) numbers created from your end and we understood that the payment was showing outstanding till date against one of these numbers as a result of which the holder of the mobile no is receiving 3-4calls from your Customer care with occasional disconnection of outgoing communications.

Please note that this number belongs to senior most person of CSA group, India and this frequent disconnection causes a huge loss of our business and reputation.

We demand a clarification fromAirtel as to why you will not be penalized for this erratic and unprofessional approach to your customers due to faulty account management system at your end.

I have purchase a rs.20 recharge coupen of airtel. But at a time on scratching its pin no begining 2 digits damages . I contact with airtel coustmer care but the said not give positive response.
So help me
Details:-
Pin no:- begining two digits damage after [protected]
Seriel no:[protected]
Value:- 20 rs.

Hoping to get a positive response from your side