Airtel Complaints & Reviews

I applied for new broadband connection around a year back and I never got the connection. Even till now I did not get my Rs 500 deposit I made to the person even after repetative complaints. It was registered in the name of Deepak Kumar and Mobile no [protected].

I ported my number ([protected]) from BSNL to Airtel. All formalities have been completed. Physical verification is completed. On-Phone verification is completed. I had Airtel Signal on my cell-phone @7:00 AM on 06/15/2014. But i lost signal at around 7:15 on 06/15/2014. Since then neither my BSNL phone is working nor my Airtel sim is working. I have talked with at-least 10 of your service representatives. They keep giving me 4 Hrs notice and keep telling me that the phone will start working soon. Half of the times they will just disconnect the phone. I am without any phone service since last 24 Hrs and i am incurring heavy business losses.

Hello, I had made a request to change my existing number ( [protected] ) to Post paid from Prepaid. I got address verification call verified on Friday 13/06 Evening. Since then I am not getting the signal at all ( NO SERVICE ) I was told that the same SIM will be converted to post paid and need not change the SIM. I am trying to call to the Airtel representative Yashoda -[protected] who has taken the request at Saraswathipuram Mysore location she is not responding and when i am calling 121 they say its still in Prepaid and post paid number is disconnected. WHY AM NOT GETTING SIGNAL ???? Even I tried to call Store manager Naveen Kumar +[protected] he is also not responding. Currently i am not getting the signal at all for 3 days now. Please Escalate the issue and get the issue fixed and take necessary action on the Manual Misses. I will file a complaint with TRAI for this hopeless service. Is this the way you serve the customers...AIRTEL ??? WHY AM NOT GETTING SIGNAL ???? Regards Rakesh.S [protected] +[protected] rakesh.[protected]@gmail.com

SIR,

I had purchased new sim with no [protected] on 07 Apr 14.Till date the sim is not being activated.I had requested the dealer several times for the activation of sim., but all in vein.Next i had contacted the appellate officer airtel to resolve the issue.After several emails the result is zero.

So i request you to please help me out to resolve my problem.

Hi,

My name is Raj and my name airtel landline is [protected] .
I requested for re-activation of services last monday (9th June) . It took 6 days POOR AIRTEL Services to take my call and finally when they activated, again I faced issue with connection. I called to raise a complaint yesterday, nobody visited my place till now, and when I made a call again today - to my wonder- they say - NO complaints in my name.

Old no - [protected]

My advice - Never GO for Airtel broadband.

POOREST BROADBAND services by AIRTEL Bangalore
POOREST Customer care BY AIRTEL

Pathetic BRROADBAND by AIRTEL bangalore

NEVER NEVER go for AIRTEL !! Save your money and time

Hi Airtel, I am not getting OTP for SBI online transaction I contacted bank they are telling register your mobile for OTP support in airtel. My cell no is [protected]. Please do the needful. Thanks and Regards Viresh SB viresh.[protected]@gmail.com

It was the month of April when I got an Airtel Broadband connection setup with a plan of 1299 which they increased with Rs 200 for 'input cost purposes'. Being asked about for clarification they took a months time to reply and disconnected the connection for 3 days straight. I run a small business which runs on internet and with this incident I incurred a loss of Rs 1 Lac. Having informed Airtel about it they registered a complaint. However instead of escalating the compaint they sent goons to my house threatening to pay otherwise there would be consequences. With so much disservice and threatening on Airtel's part i decided to cut off the connection as its nothing but a source of trauma for me as I spoke to everyone of them from executive to manager for around 70-80 hours in a months time and to no avail of any resolution.

As a AIRTEL customer me and my husband we are using AIRTEL MY PLAN form past 6 months, we both wanted to change it to Corporate plan as we both work for a corporate company. To change to corporate plan, we approached the airtel customer care office at Pheonix marketcity bangalore. We have asked to send the scan copy of our company ID's to [protected]@in.airtel.com . we did it accordingly and sent the mail on 5th of June-14. After 4 to 5 days when we got no-response from airtel for that mail. Again we went on 9th June asked about the progress on change in plan then CCE said that our approach was not right for any change in plan (even we were guided by the airtel customer care executive only). so, we again started from zero and submitted all the required ID, Residential proofs and other document sign on next day. After that what ever happened is really really torture for us and below is the entire experience is mentioned in a sequence: 1. We have submitted our documents on 10th June-14 evening approx by 4 PM. ( But at that time NO CCE has informed us that due to this change over our number will be deactivated for next 48 hours) 2. Next day on 11th June-14 once again my husband visited the airtel office then he found that application was not sent head and kept on the CCE desk only. OK That's fine. 3. On next day on 12th June-14 evening on by approx 8.50 PM airtel service was suddenly stopped on our respective numbers ([protected] & [protected]). ( But we were really surprised to see that not a single communication has come from airtel for it) 4. Next day my husband personally went again and checked with them in early morning. At that time they said that our connection will be suspended for next 48 hours (Any one can easily assume that how many important calls can come during that period for person working in International MNC and Marketing department) 5. We waited for next 48 hours without connectivity. (In between we requested 100 times to airtel CCE to make this entire process little quick but all wast... Process is process) 6. On 14th June-14 my husband mobile phone connectivity resumed after 9:00 PM but my phone was still not working. that night we I tried checking with CCE through mobile then they said my application form was still not processed or reached (Even though it was sent along with my husband papers only) 7. On 15th June-14 (10:00 AM) we got call from one of representative of airtel asking for address verification for my husband mobile no. When we asked him about my document status then he also said its not processed still. On 10:30 AM onward We tried checking with the same CCE, on here given number ([protected]) who has collected our documents at Phoenix Marketcity but she was not picking our calls. (Even in between her phone was coming busy so many times. finally she didn't answered any of our call and messages) On 11:00 AM we called customer care help desk of Phoenix Marketcity and got the store no. In that airtel store the same girl was present over there but not responded to our calls. when we spoke to her she started giving excuse of not proper support of back end team and server down. then the same time we asked her to give her manager number to guide us properly. she gave one of her managers number ([protected]). when we called this new gentlemen. He didn't picked our calls but later on he called and once we explained everything to him he has come up with another brilliant excuse of "48 working hours" and said that he will let us know by tomorrow end of day (means by 16th June-14) evening that when our problem will be resolved. (when we said tomorrow onward due to office nobody will be here at home to complete this address verification process during day time, then his reply was self confusing and not satisfying). During this entire process almost we have found one thing very common in top to bottom of employees. They are really non responsive against customer inconvenience and how cares about attitude and when we said we will complain to your Superior. then very casually they say "Please do it or go ahead". I am really surprised that almost weekly me and my husband gets messages saying that you guys are valued customers for airtel and " We have revised your credit limit to avoid any inconvenience". This entire episode has given us really bad experience with Airtel CCE and their respective managers. Even right now I am not sure this issue will be taken care properly because I can see this entire google pages are full of complains against CCE of airtel and God knows how may taken care till date. So I am marking it to every possible Email ID, I got and given to us. If possible resolve this issue otherwise we will not have any option except switching our service provider with suggestions to our friends and relatives. Hoping for best support from "Self acclaimed India's best telecoms service provider"

Dear sir, My airtel mumbai number [protected]. Since last 2 days there has been network issue on my phone due to which i am not able to use data services. This happens usually when i am at my home.I tried conveying this to customer care executive but there has been no help, they say ur network is proper. Kindly Help me

I purchased a Samsung galaxy s duos 2 GTS 7582 mobile handset On 25 may 14 from chroma retail Nashik. the box of my phone mentions that i[censored] use a new air tel sim card in this phone u will get 1 GB 3g data per month for 2 months from air tel . so I purchased a new air tel sim with no [protected] but up till now no data has been credited to my account I had lodged a complain with air tel on 09/06/2014 ref no cnbra [protected]. on 12/06/14 they replied by sms that aapke account mein uchit recharge laabh jod diya gaya hai. but no 3 g data has been credited to my account yet.when I call air tel on 198 it takes 1/2 hour to talk to the customers care executive and then he assures that u will get the benefit in 1-2 days . but nothing has happened I urge Samsung & air tel to stop such gimmick offers i[censored] r not intending to fulfill them . I demand immediate action from airtel and credit data immediately to my account. rahul gadakh mobile no. [protected]

to whom it may concern on 12th i made an online payment of rs. 1290 for my DTH connection for Cochin, Kerala i went for this just because it was urgent for one on my guest. + it quite surprised to see even after 3 days none of your technical staff visited us for installation contacted few nos which i got form the website unfortunately its really disgusting. only airtel ads are coming no none of the customer service attends the call its really really annoying after frequent calls and emails i got a chance to talk to someone from bangalore ( pls note i am from kerala and i had to call people from other states to solve my issue ) after 4 repeated emails to [protected]@ub, airtel.com i received a reply from ms. nisha lal today - after 52 hrs managed to contact the nodal office nos spoke to them twice. both time i got assurance that connection will be done today at any cost. unfortanately same thing. no one turned up. i wanted this connection for one of my VIP guest who were staying with us for the last 3 days. now they are leaving tormorrrow so i dont need anymore connection from airtel will go for some other reliable connection providers who gives more attnetion and importance for their customers satisfaction. i dont know about the service from other states. but sure cochin is the worst from it. sad to see such unattentive irresponsible action from airtel who dont keep their word for customer satisfaction i know its no use sending this email hence keeping copies to few high ranked officials FYI - CC is kept for Indian Consumer Complaints Forum unhappy airtel customer from cochin firoz khan cochin - 2 kerala +91 [protected]

I have subscribed the landline no. 45524128 at Chennai and facing frequent disappearance of internet connection. I have tried to contact you over phone at 121, but the process is so lenghty to talk to your technical officers and also it involves charges for fault in your connection. I become upset as I have to stop working because of internet disappearence very frequently. Kindly help to resolve as soon as possible.

Hello;

This is From CanApprove Consultancy Services (P) Ltd. We have Airtel Internet connection in our office @ Gould Souk Mall Cochin. We had Problems with our Internet and has reported it to the Kadavanthra office and Kundanoor office of Airtel. But still we are not able to continue our business.

Kindly look into the matter as its an urgent requirement otherwise we will be forced to choose some other options for our connections

Regards

Asha Vijay T.

Asst. Marketing Executive

[protected]

CanApprove Immigration Consultancy Services (P) Ltd.

Sir I am mohanakrishna from tamilnadu my no is [protected] last 6 years i am using the bill plan 199 i got the message from your airtel service bill plan is to be revised 199 to 249 i dont need the bill plan to be revised i need the same amount 199 plan only. mail me to [protected]@rediffmail.com contact to my mobile no [protected] Thanks and regards mohanakrishna coimbatore-25

From: Vibhor Jund
Sent: Friday, June 13, 2014 1:17 PM
To: [protected]@in.airtel.com
Cc: Vibhor Jund
Subject: RE: [|BAL|Ref04256859|] CHANGE CURRENT PLAN INTO "AIRTEL SPECIAL VALUE 199 CUG PLAN" FOR MY MOBILE [protected]

My bill plan is still the same, how can airtel close my ticket, please escalate:


From: Vibhor Jund
Sent: Friday, June 13, 2014 1:11 PM
To: '[protected]@in.airtel.com'
Subject: RE: [|BAL|Ref04256859|] CHANGE CURRENT PLAN INTO "AIRTEL SPECIAL VALUE 199 CUG PLAN" FOR MY MOBILE [protected]

HI Team,

Did airtel changed my bill plan to what I requested? Since I am finding my service request is closed, please reopen and update my bill plan to: AIRTEL SPECIAL VALUE 199 CUG PLAN

S.No. Ref. No. Type Category Creation Date Status Action Feed Back
1 56692279 Request Account Updation 6/13/2014 Closed Give FeedBack


From: [protected]@in.airtel.com [mailto:[protected]@in.airtel.com]
Sent: Friday, June 13, 2014 4:36 AM
To: Vibhor Jund
Subject: Re: [|BAL|Ref04256859|] CHANGE CURRENT PLAN INTO "AIRTEL SPECIAL VALUE 199 CUG PLAN" FOR MY MOBILE [protected]

Dear Vibhor Jund,

This is with reference to your request for change of bill plan for your airtel mobile [protected].

We have registered your request. Your Reference number is 56692279. Please quote this in any future communication. Our team will contact you within 2 days with an update on the same.

We would also like to inform you that the rent, discount of deactivated and activated bill plan will be prorated due to change of bill plan on middle of the bill cycle. Also, if there is any pack which are inconsistent with bill plan requested for will be deactivated.

Tariff details for the bill plan you have requested are listed in the attached file.

To know your current bill plan details please text BP to 121 (toll free).

Thank you for choosing airtel.

¿

¿


Best Regards
Shwetha Achar
Service Specialist

airtel


"If you are not satisfied with the resolution of your complaint, you may contact Appellate Authority with the SR number. Please click on http://airtel.in/applications/xm/MobileAppellateAuth.jsp for Appellate Authority details."


[protected]Original Message[protected]
From: Vibhor.[protected]@niit-mediatech.com
To: [protected]@in.airtel.com
Cc: Vibhor.[protected]@NIIT-Tech.com
Sent: 12/06/2014 02:23:10 PM
Subject: RE: [|BAL|Ref04125186|] CHANGE CURRENT PLAN INTO "AIRTEL SPECIAL VALUE 199 CUG PLAN" FOR MY MOBILE [protected]

Here is the sample number of co-employee, name Kapil Chauhan, mobile number:
[protected]. His number is post paid niit airtel corporate plan 249 CUG is
activated on his number.


So please as I have made all payment (see screenshot below), given you my
company icard copy (see below) & given you sample number: [protected]


Please activate AIRTEL SPECIAL VALUE 199 CUG PLAN on my number [protected].

cid:image003.[protected]@01CF8556.C8BD3B00


cid:image001.[protected]@01CF8556.C8BD3B00


cid:image002.[protected]@01CF8556.C8BD3B00


regards,

Vibhor Jund

NIIT Technologies

Cell: +[protected]


From: [protected]@in.airtel.com [mailto:[protected]@in.airtel.com]
Sent: Thursday, June 12, 2014 3:58 AM
To: Vibhor.[protected]@niit-mediatech.com
Subject: Re: [|BAL|Ref04125186|] CHANGE CURRENT PLAN INTO "AIRTEL SPECIAL VALUE
199 CUG PLAN" FOR MY MOBILE [protected]


Dear Vibhor Jund,

This is with reference to your request for change of bill plan for your airtel
mobile number [protected].

As discussed with you, to process your request, we require the parent id of
your company/sample number which is already in group.

Further, note that there should not be any outstanding amount payable at the
time of placing the request. In case of any excess amount paid, the same would
be automatically adjusted in your next bill.

Please dial *121# (toll free) to know your current usage.

Thank you for choosing airtel.


Best Regards
MD Faheemuddin
Service Specialist

airtel


"If you are not satisfied with the resolution of your complaint, you may
contact Appellate Authority with the SR number. Please click on
http://airtel.in/applications/xm/MobileAppellateAuth.jsp for Appellate
Authority details.


[protected]Original Message[protected]
From: Vibhor.[protected]@niit-mediatech.com
To: [protected]@in.airtel.com
Cc:
Sent: 11/06/2014 05:08:11 PM
Subject: RE: [|BAL|Ref04095548|] CHANGE CURRENT PLAN INTO "AIRTEL SPECIAL VALUE
199 CUG PLAN" FOR MY MOBILE [protected]

Please update my bill plan to "AIRTEL SPECIAL VALUE 199 CUG PLAN".

Thanks & Regards
Vibhor Jund
NIIT Technologies
Cell:[protected]

[IMAGE]


[IMAGE]


[IMAGE]


From: [protected]@in.airtel.com [mailto:[protected]@in.airtel.com]
Sent: Wednesday, June 11, 2014 5:52 AM
To: Vibhor.[protected]@NIIT-Tech.com
Subject: Re: [|BAL|Ref04095548|] CHANGE CURRENT PLAN INTO "AIRTEL SPECIAL VALUE
199 CUG PLAN" FOR MY MOBILE [protected]


Dear Vibhor Jund,

This is with reference to your request for change of bill plan for your airtel
mobile [protected].

On receipt of your email, we tried contacting you on your number [protected] and
[protected]; however, we were unable to establish contact with you.

We understand that you wish to change your bill plan to a corporate plan prior
to bill generation date. In view of the same, we request you to pay the pending
amount of Rs.651.91/- and reply to us with a scanned copy of your company id
card and sample account number for initiating the change of plan. Pending
amount includes your outstanding amount and unbilled amount payable. In case of
any excess amount paid, the same would be automatically adjusted in your next
bill.
This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.

Sir/Madam, I receive a message dated 12 June 2014 at 1.42 PM that " 12 June se Rs 100 ke airtel recharge par milne wala labh badal raha hai. Ab apko Rs 100 ke recharge par milega, Rs 100 ka hi full talk time" from AI-ARWINF I recharged Rs 100 dated 13 June, but only 86 Rs credited in my account. Then I call to customer care to Mr. Ravinder Ji and Mr. Tejprajap ji, but no satisfacotry answer given by them. Finally I request you to credit rest of 14 Rs in my account as soon as possible. Thanks and regards Dhanush Dhari Mobile no. (0)[protected]

Hi, AIRTEL has charged on my post Paid bill around 376 rupees for using the services of 543212(which we haven't used this service.i am in a plan of 199 and after adding the above unknown charges and other call charges i got the total bill of 746. i wonder by seeing this bill and called the AIRTEL customer care service people..there way of answer is very rude and disrespecting the customer. They are not ready to investigate on why this bill was charged and also not ready to show the proof o[censored]sing this service by us. I have the call logs of that particular day in my mobile when i said the same to Airtel service people they are simply saying that we have deleted the logs, then i asked them to escalate this case and start the investigation on what was happened but the manager is very rude and insulting us back not to use the AIRTEL service. I feel very bad that this people are charging illegally and making our money and time waste.I need justice for the above and want to clear whose fault is this.. Regards, Srini [protected]@gmail.com

Sir my name is devesh kumar from bihar patna...When i load cash from airtel money website to my airtel money account by my pnb debit card, , then transaction was failed due to some reason and the balance is debited from my account so, sir please help me to return my money in to my account...My airtel money account mo. No. Is [protected]...My contact no. Is- [protected] & [protected]


Your's - mr. Devesh kumar
Patna
Bihar
Mo-[protected]

Iam from coimbatore..Actually i lost my mobile last week, so i called the customer care on the same day to block my number..i called 121 and 198, but i dont know how to interact with the customer care executives, again and again i was trying to interact with them, in order to get the duplicate sim, where to get it and what are the details they needed, but we are not having an option to talk with them, , really disappointed with the services provided by the leading network..if this continues for a longer time, , there is no other option other than changing the network..

In spite of reminding bill plan is not getting changed. Please change my bill plan to Rs. 299/- corporate plan with 1 GB 3G internet connection. It was earlier there, but I do not know un der whosmie consent Rs.125/- plan has be en given/changed. Once again requested to put me to bill plan to Rs. 299/- corporate plan with 1 GB 3G internet connection, My plan Rs.399/- with 4 packs 3G internet, 1 pack SMS, 3 packs local calls & balance 4 packs STD phone calls. There won't be any change in add on nos. Thanks & Regards, Asit Baran Das Mobile no.[protected]