Airtel Complaints & Reviews

Applied for Airtel broadband connection on 17th of March and it had got cancelled on 27/03/14. The representative told that they would immediately refund the deposit if the application gets rejected due to unavailability. I called the customer care and got to know that the refund process would take 20 days. I was supposed to get the refund within 20 days i.e. by 20/04/14, which I haven't received yet!. After my frequent discussions with the customer care, me and my alternate number received around 10 calls asking if we were interested in a broadband connection and the area in which we live in. Every executive who called in, tells that he will check the feasibility and get back to us!!! And we have never received back a call with the feasibility status!!. Its been around 2 months and still we have not yet got back our refund which was supposed to reach us in 20 days!! This is really frustrating and annoying.

sir. mera ek postpaid connection no.[protected] jise m disconnect krvana chahta hu or iske liye m kai bar request kr chuka hu ab se pehle date 7/2/2013 ko likhit me aply kr chuka hu iss pr koi karyvahi nhi hone ke bad kai bar care center pr mokhik nivedan karne ke bad bhi kam nhi hua to mne date 28/11/2013 ko is forum me conplaint krne ke bavjud connection disconnect nhi kiya gya. isse ye prateet hota h ki is seva pradata ko consumer ko pareshan krne me aanand ka anubhav hota h or court ki bhi parvah nhi h. tabhi to is forum ka ulanghan kr rhe h. m sabhi consumers se puchta hu kya is forum ki koi kadra nhi h? meri pichli complaint pr mujhe call aaya or kaha gya ki aap is no ko use nhi kre 7days me aapka connection disconnect ho jayega. or agar use kiya to uska charge dena hoga. m is bat se bilkul agry hu agar mne application dene ke bad use kiya h to uska charge pay krunga. lekin uske bad ka kisi bhi prakar ka charge pay nhi krunga. aapse punah ek bar request h ki mere is no.([protected]) ko disconnect kr anugrahit kre. encl..;. application dated 7/8/2013

Hi, My Airtel Prepaid Number is [protected]. Yesterday i.e. May 21 2014 I recharged with Rs. 38 which will give 150 Local + STD SMS and 150 MB Internet Data for 6 days. The description is clearly written in Airtel website, easymobilerecharge and paytm. I recharged through Airtel. After I got recharge succesful conformation message, I tried to browse website, opened facebook, trying to download whatsap that's only for two minutes. At that time time, my balance was Rs. 87, but immediately my balance come down to Rs. 50. After that I checked whether I got free SMS or not that also didn't work as when I sent SMS the balance deducted Rs 1.50 for every message I sent. Today morning also I tried with Internet, same issue I faced. When I tried to connect customer care yesterday it was not connected. Today morning at 11:30 when I tried to connect customer care the call was connected and Airtel people said you are recharging whatsap internet balance you can check that with *123*90# but I don't want whatsap balance as I have access of wifi in office. Intentionally I recharged with Rs. 38 for browsing, facebook and SMS. But these Airtel people are cheaters and they are cheating the customers every time. They are displaying wrong recharge denominations in websites. Now, I don't know where can I get exact information of recharge denominations for Airtel. One more thing when I asked my amount back to Customer Care they clearly denied. This is completely disgusting, frustrating, irritating, annoying. So, what I recharged is completely useless for me. Till now, I lost Rs. 38 recharge as it's of now use and balance deduction of Rs. 50+ a total of near Rs. 100. Attention Airtel: Where can I get exact information recharge denominations? Why you people are cheating customers? If any denomination is currently not available why you don't remove from website? Are you people really enjoying by cheating customers? Note: I also informed your customer care executive I don't bother about Rs. 100 which I lost during recharge and browsing but I will write as a complaint against Airtel in Consumer Complaints so that people get understood how the Airtel people are. At that time Airtel executive simply said Yes you can write. Special Note to Airtel Management: Is this the way how to organize the things? If you people change I will be happy. Thanks Sudheer Reddy ph# [protected]

Hi Airtel, My Mobile has been stolen in Bangalore India. Gave a police complaint immediately, Called immediately to block the SIM and IMEI number, SIM blocked but not the IMEI number of the Handset. Need your help and guidance in blocking the same. The details are as given below: Mobile Number: +91-[protected] IMEI NO : [protected] Thanks in advance for your help. Thanks and Regards, Jagadheesh. mail: [protected]@gmail.com

Airtel is the worst services provider... Its been a month my data services & calling is not working properly... several complaints have been registered but no solution has provided... & I tried reaching them its not getting connected... They are the worst service provider... You people can use any other network but not airtel...

Dear sir, we are having issues with the payment.We have been charged for unnecessary connections which are been activated without our knowledge.This is creating a serious crisis.This is the third time we are lodging this complaint.We hope to see serious actions taken immediately from your side as soon as possible.Hope you don't disappoint your customers in order to still see us as your customer. We are holding 11 corporate connections and without our acknowledgement many broadband services have been activated.So we want you to bring it to our notice before activating any such services. PS:We wont't be held responsible to pay the bill regarding these extra services if its been activated without our written acknowledgement.

I was called for a demonstration of Airtle 4G connection and the demo was arranged on 28th April. Airtel representative told many misleading and fraudulent information which led me to convince that I will be getting all the services that I desire. However it was not the case. Even, when I realize everything after taking the service, then I contacted to Airtle support center and after many communication via mail, it seems they are not willing to help me at all. Main grievances from my end are as below I have been offered 5GB unlimited plan and I shall get 128 Kbps speed after 5GB. Though, I think, "Unlimited" tag is misleading and cheating because 128Kbps speed is useless. This is like traveling across the world on Bullock Cart. Airtel representative told me that I shall get 3G+ coverage where 4G is not available but 3G is available. But this is totally a wrong statement and I am getting only 2G service with very low speed. One page is opening in 3-5 min. Airtel representative told me that dongle will support calling while connected to internet and I can talk using laptop's speaker and microphone. This is another wrong statement. Dongle does not even support local usage statistics like other vendor's Tata photon, Relience, MTS etc. I have to repeatedly log into the online Airtel site. The site even does not give me detail connection by connection usage statistics. This is not expected from client perspective. Airtel representative told me I can use other vendor's SIM card in this dongle as well. This is also a wrong statement. I asked to do my bill generation date on the last day of every month as I requested to start my service from 1st May'2014. This is also not full filled. I asked to provide me a xerox copy of filled form. This is not provided. Airtel representative did not inform me about two options, i.e dongle & router. I would prefer to have router but I have realized that you provide two options after purchasing the dongle. Even, speed during demonstration was 13 Mbps whereas I am getting 4 - 5 Mbps which is way lower. I have long mail communication with Airtel representative and I also recorded Artel's representative's conversation for reference. I alslo provided below options to allay my grivances which were ignored by Airtel customer support team. Option 1: I am completely dissatisfied, hence I seek total refund of payment Rs. 2124 Option 2: Replace my dongle with a Router without any additional cost Option 3: Replace the ZTE dongle with Huawei dongle which has more features than ZTE Option 4: Provide a real unlimited plan with minimum 256 kbps speed after 4G data cap limit, 5GB my case Option 5: Ensure 3G service out side of 4G area, e.g specifically at Naihati location where I stay 3 days per week Kindly take necessary action against Airtel 4G team.

I had 2 Airtel Digital TV connections. One connection was normal connection and other was HD connection. Due to their increased expensive charges every now and then, I had discontinued their connections for some time. Around 2 months back, I got a call from Airtel agent (Supriya - [protected]) to either recharge in order to keep connections activated and ongoing. Or, asked to return Airtel Setup Boxes (STB) for availing refund. Airtel agent mentioned Rs. 1000 refund for normal STB and Rs. 1500 for HD STB in 20 to 25 working days. I agreed for refund and asked them to collect STBs from home. Airtel Agent (Rahul - [protected]) came to house and collected 2 STBs and provided original Airtel return receipt. He said that he will come after 20 to 25 days to deliver refund cheque. Now, it's almost 2 months over and there is no response from Airtel. Nobody is picking up phones provided above (switched off). When I called up Airtel Call Center, they disagreed on refund. Also, when I asked to return my 2 STBs back then they refused. This is a big fraud from Airtel and using unethical methods to get STBs back. I am totally against it and want action on such illegal practices from Airtel.

respected sir i recharged my airtel number using airtel money on 20 5 14 morn...i recharged for 101 3g pack 14 days pack but it is not activated on my number but the amount is debited from airtel money..i spoke to customer care morethan 10 times but the didn't give any response...to me...so pls take necessary action to my num to activate the pack otherwise pls credit the amount to my airtel money num

I HAVE RECHARGE MY AIRTEL TV ID.NO [protected] WITH RS 200 BY SBI NET BANKING ON 20/05/2014 TRNS ID 7989681 IGU5351206 THE AMOUNT WAS DIDUCTED FROM MY ACCOUNT BUT NOT ADDED TO MY TV ACCOUNT SO PLEASE ADD THE AMOUNT TO MY ACCOUNT OR MY TV ACCOUNT PLEASE THANKS

Hi, I am from pune. i was an airtel prepaid user, wanted to take airtel postpaid corporate connection. An executive named rajesh bhagwat (business development executive) from A.R. teleservices, pune came to me for activation of airtel postpaid services, he took all the documents and an amount of Rs. 300/- from me, which he told, will be refunded back once i opt out of postpaid service. it has been 2 months, i neither got the postpaid service and nor my money. i kept calling airtel office for the same but nobody paid attention. That executive never received calls after that and changed his number. AIRTEL HAS BEEN A VERY BAD EXPERIENCE FOR ME!!

Dear service team, Hi, this is Beena Rani having prepaid connection no [protected] & [protected] (2 no's). Last 2 days back, I lost my mobile, i want to request the Airtel team to please block this Sim card. If any further process is there to issue the duplicate Sim card, pl. let me know. Thanks K Beena Rani [protected] Hyderabad

I have purchased new Airtel 4G connection ([protected]) on 17th May, 2014 in Bangalore. I was promised that my number will get activated after physical verification. Airtel Person Name Anil came to my office on 19th May, 2014 for verification and completed around 12:00 PM. Since last 24 hours i am calling the customer care for activation and i am constantly getting only one answer that verification is pending.I am also calling that person but he is not answering my calls. Please do the needful ASAP. Regards Kathleen Cormack

Hi Airtel, Some guys called me from the +92 number saying that I have won 75 lacs or some thing and asked to call bank manager Sunder Singh at[protected], I am sure this is fraud trying to dupe people. Urge Aritel to take quick action on this as it might escalate into bigger problem

my No is fully DND activated but still i am reciving more than 10 sms per day from a number called DT-INFORM. having a FADU CALL (STOCK MARKET TIP). There is no contact detail of this company so i cannot unsubscribe to these sms. This no cannot be added to spam list also.

Hi, I have been receivng multiple unsolicited calls or SMS from either registered or unregistered telemarketers and have been complaining to Airtel email ids. Airtel has not responded in the last one month and no acknoledgement from Nodal Officers or Appelate Authorities. I have been sending them all the details and sending the reminders too and still there is no response. I dropped a mail to Mark Tavares (Appelate Authority) and still no response on this. Below is the complete set of mails that I dropped to these guys. from: Vipul Saxena <vipul.[protected]@gmail.com> to: appellate.[protected]@in.airtel.com, "[protected]@in.airtel.com" <[protected]@in.airtel.com>, [protected]@in.airtel.com, nodalofficer.[protected]@in.airtel.com, [protected]@trai.gov.in date: Wed, May 14, 2014 at 4:55 PM subject: Re: 4th DND Complaint - Mobile Number: [protected] mailed-by: gmail.com I was not expecting this from atleast the Appellate authority. Nodal officers didn't respond after 2-3 mails and now even the appellate authority not responding. Is anybody in Airtel monitor these mail-ids? One of the most pathetic customer service I am receiving. One more in the lot: SMS Details: Institution: Yebhi.com Number: DM-YDEALS Date: 14/05/2014 Time: 02:23 PM SMS Details: Time to Shot: Flat 50% OFF with no minimum Cart on new summer arrivals from Puma, CK, Adidas LEE and Many top brands. Code Flat50. Click on: http://go.gl/kwi9Ui On Thu, May 8, 2014 at 3:51 PM, Vipul Saxena <vipul.[protected]@gmail.com> wrote: Hello Mark Tavares, This is the fourth email in last one month and no acknowledgement from Airtel side on these DND complaints. I have been receiving these SMS or calls from the telemarketers and Airtel is sitting with a deaf ear even after so many mails. All details are in the trail. Is anybody monitoring these email ids or created these are just created to fool the customers? One more unsolicited message: SMS Details: Institution: Yebhi.com Number: DM-YDEALS Date: 04/05/2014 Time: 11:32 PM SMS Details: Yebhi.com. Extra 50% oFF for next 12 hours only, on new summer arrivals from Pume, CK, FCUK, Adidas and many top brands. Code : FLAT50 https://goo.gl/2NGm3a On Sun, May 4, 2014 at 10:26 AM, Vipul Saxena <vipul.[protected]@gmail.com> wrote: No response on this even after 20 days. Is anybody monitoring this mail id? I have once again received messages from Yebhi.com. On Thu, Apr 10, 2014 at 3:28 PM, Vipul Saxena <vipul.[protected]@gmail.com> wrote: Hi, I have been registered for DND since Nov 2013 and still I have been receiving unsolicited calls from telemarketers and I have been regularly receiving these Calls or SMS. I don't understand the purpose of DND if Airtel is not able to stop SMS from registered telemarketer number as well. DND Registration Number: A[protected] Mobile Number: [protected] Call Details: Institution: Bajaj Allianz Number: [protected] Date: 10/04/2014 Time: 03:01 PM Context Details: The caller introduced herself as Lata from Bajaj Allianz and was trying to sell Life Time Insurance policy. SMS Details: Institution: Yebhi.com Number: LM-YDEALS Date: 10/04/2014 Time: 02:01 PM SMS Details: Yebhi.com. Get 50% flat discount on over 15000 designs. Hurry!! Lmited stock. Use Code 50OFF. Click on: https://bit.ly/1cE4bWq Institution: Yebhi.com Number: LM-YDEALS Date: 05/04/2014 Time: 12:11 PM SMS Details: Yebhi Weekend Sale. Use coupon 1000OFF & get flat Rs.100 off on all orders above Rs.1999 @Yebhi.com. Valid on product listed @ http://nit.ly/P8ElnN

With reference to the Mobile number [protected] i have purchased from Airtel, I am eligible for an offer from Airtel provided by Sony mobile. But Airtel clearly refusing me that you are not eligible for the same and there by Airtel advised me to speak to whom ever you want to raise the issue. Issue: I have purchased a sony mobile from the retailer, I am advised and offered that i wil get 1 GB 3G - data per month for 2 months by inserting the Airtel SIM at the very first time in the hand set and i did the same as well. I received a very very very bad response from Airtel customer service centre for my issue.

Dear sir, Last night I am having Rs. 66 balance but in the morning when i checked the balance it was Rs. 0.07 When i called to Costumer care Airtel they told its due to net used by my mobile at 00:30 AM, but I am sure that I slept at 11:00 PM, and I I even does not get the balance deduction massage. Even I am not having any smartphone to use the internet I am using this sim in Samsung 2125 dual sim phone and never connected to internet by this phone earlier. The AIRTEL Costumer care does not accepting my complaints so please help me for the same.

Recharge not credited to regular account but credited to some dedicate account of same no. Dear customer care, I have recharged my phone [protected] (punjab No) on[protected] at with a recharge of Rs 245/- from a vendor in ludhiana.But I was shocked to see that only Rs -245 have been credited to dediicated account. which was not mentioned on the airtel website. please give me benefit on my main account.

I have airtel postpaid number. My bill plan is "airtel 249 postpaid plan_2014 - mh bill plan". According to this plan i used to get 1000min free for local call. The bill generated for 6th May has given me 500min free. If the plan has changed its airtel duty to inform previous customers. I did not receive any message or mail from airtel that plan is changed. How can you change your plans suddenly? Really disappointed with this. Its headache for us.