Airtel Complaints & Reviews

Sir this is Rajesh Raut mobile no [protected] (airtel). on Saturday night i have done two recharge of 100 and 149 for calling and Internet usage respectively. but co is deducting balance from my main account for using Internet, but i didn't used internet at all, and if i used it they should deduct bal from Internet acc. i have called customer care for 3 times they said senior executive will call back, but no call from last two days. reply from customer care care are very poor. plz do the needful

Dear Sir/Madam

Yesterday I was recharge my data card no-[protected] through airtel site.That time they are showing recharge failed.
But after few minutes my bank has deducted three times amount Rs, 449.00. I am trying to contact customer care but they are not response in this matter.Sir please do the needful and refund my money.

Thanks
Subhash Ghosh
[protected]@yahoo.co.in
[protected]

Hi, Account No. [protected]_kk - Ph. No. [protected]. Last Month i.e., May 2014 i had frequent disconnection issue i have raised an compliant on behalf of that. Technician from airtel came to my place and updated the firmware of my modem and they have changed some setting on my wifi router. But still i had the frequent disconnection issue i have called the cancellation department and told them to resolve the issue permanently they promised me they will resolve the issue within 12 hours. But after 2 days only the technician came and told me there is some problem in my wifi router which was they earlier techinician who has spoiled my router. I called the customer care and told them to disconnect the connection they try to convince me but i have not accepted any of their promise because of the earlier complaints. Later someone from cancellation department and promised me they will replace my wifi modem free of cost and given an waiver for the disconnection days. The replacement happend immediately but on June 6, 2014 i have received and SMS saying that due to the rise in inpucost my rent has increased with 100 rs. which is definitely and hidden charge for which they given the modem . The airtel is cheating the customers by this way. I am looking for some alternate connection once i got the connection i will definitely not stay with airtel becuase they are cheating their customers with these hidden charges. Also i have 4 Mobile and one more broadband connection in my name i will cancel all the connection. Please be aware of the hidden charges and raise your complaint here so that other customers will understand the charges pur by airtel. Thanks, Saravanan

on 21st may 2014, i try to recharge RS.200 through airtel website.But in the last movement recharge not successful message came, but Rs 200 deducted from my account.kindly refund my Rs 200 to my account.

Transaction ref No: IGU5577558
Mobile No : [protected]
E mail Id :[protected]@yahoo.co.in

Hi,
On 20th May I had recharged my mobile using Net banking
in Airtel website.
Transaction failed but amount 200INR got deducted and no recharge was done.
It's been more than 19 days and no refund made by Airtel till now. Could you please refund my money. Transaction
Id:[protected]

Contact:[protected]

My mobile number is [protected]. I chose airtel connection in Mar 2014. Since then what I faced was the most unprofessional and worst service. First in Mar-Apr billing cycle my net bill was higher even though looking at the bill one clearly see that there is some problem in bill generation. Reason my total MB consumption was 300MB from 1 GB pack that I activated on my number. Even then i got charged for over consumption of MBs. After mailing dozens of mails and then telling your associate about where billing part is wrong with all the screenshots and examples; my bill was rectified. I wonder if airtel has such a low standard of customer care support that they hire anyone who is as useless as chocolate tea pot. Again the same issue in my Apr-May billing cycle. Last time Airtel staff(I can't use executive word for them) cared to respond to mails (wonder how busy they are that they got the didnt had the time to call the customer to resolve his query after so many mails are exchanged) this time they didnt respond. Being a IT professional I can see what wrong is being done in the bill. But there are so many people using airtel who dont even know how to message. If such blunder is happening in their bill they are blindly paying the bill and airtel is generating revenue by wrong means. This is my request to take action is against this way of illegally generating revenue by fooling people. I am writing about this practice of airtel since april but till no one has responded or guided me how to make a statement. I hope you will help me in this.

I had a post paid connection at Airtel (Mobile Number:[protected]) in Chattisharh. I Continued with the same for pretty long time. I had a balance of Rs 5000 in Airtel money of the said account. During the bill period 20.02.2013 to 19.03.2013 my bill was 5971.49. I requested airtel team to use my airtel money amount for payment purpose. Residual amount will be paid by me in cash. But they didn't agreed . In a fine morning I got a call from Aitrel Delhi office who introduced me as Legal officer and informed me to pay immediately otherwise legal action will be initiated. I paid the amount and deactivated my connection. They are now telling that it can't be paid as the connection has been discontinued. Kindly help me in getting my deposited amount back with interest. Regards, Swapan Kumar Mahato C/O- B L Rathore, Plot No-841, R P Nagar, Kosabadi, Korba-495677 Chattisgarh

I have taken Airtel Broadband connection 10 days back . I paid 2400 rupees . I have not yet received the connection .No one is responding to my calls .There is no proper response from the Customer care people as well . We have got manager sales manager number as well .He is also not responding to my calls .If i call from other numbers he is picking up the calls, means they are intentionally not attending my calls . Its already 10 days, still we don't know what is the status of my connection . I never except such a worst service from the AIRTEL .

Hi Friends, I want to share my bitter experience with Airtel and it's Nodal Authorities. I just want to you all to be aware of the Airtel's fake offers which they post in the newspaper to promote the sale of Phones or Tablets. Couple of months back, I was looking to buy a Tablet and I came across an ad in Sunday Times (Bangalore) in which the ad was for Samsung Galaxy Tab 3 Neo. Airtel offer for the sale of this tab was 300MB of free data for 12 months. I believed in the Airtel offer and purchased the tablet and a new Airtel connection for the tab. My experience with Airtel and it's Nodal authority to get the offer is very bad. I am copying the mail below which I had sent to the Nodal officers. In the first month, they were in favour of the customer and from the second month onwards, they have started to work for and in favour of Airtel. Note: After the last mail, I shared my personal mobile number with the Nodal officer and they never called back. In the tab with Airtel Sim, I never got any call from anyone as I have not shared this number with anyone. ================================================================================...⇄ Below is the mail: nodalofficer.[protected]@in.airtel.com May 13 to me Dear Mr. Amarnath S, This is with reference to your email dated 11th May, 2014 regarding the HBO on your airtel mobile number 9xxxxxxx62. We completely agree with you and comprehend your view point. We regret the inconvinience caused to you. We tried reaching you but your phone was switched off. However, please send us the screen shot of the HBO on your phone cover box displaying the HBO Code and also send us the scanned copy of your phone bill. We regret the delay, but it is mandate process to follow up with your concern. Also, please provide us an alternate no. OR an appropriate time to contact you for the same. Please consider this mail as an interim response. Thankyou for choosing airtel. Airtel appreciates your business and always welcomes your suggestions/feedback. Your response will help us to enhance your experience with airtel. Customer touch points: Level 1: Customer care: 121/198 & [protected]@in.airtel.com, working Hours - 24/7 Level 2: Nodal Team: nodalofficer.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM: Monday to Friday. Level 3: Appellate Authority: appellate.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM. Monday to Friday. Please visit our website www.airtel.in for a range of products and services. Yours sincerely Mahesh Mahlawat Nodal Office bharti airtel limited ================================================================================...⇄ [protected]Original Message[protected] From: amarnath.[protected]@gmail.com To: nodalofficer.[protected]@in.airtel.com Cc: Sent: 11/05/2014 08:19:43 PM Subject: Re: AIRTEL MISLEADING AND CHEATING THE CUSTOMER THROUGH ADS IN NEWSPAPER [|BAL|Qrc107041420041732600510|] Hi Nodal officer, Last month, after the complaint was raised, 300 MB of free data was credited to the account and the validity of the first month completed yesterday 10 of May. Today, there is a no free data credited to the account. Do I need to remind every month for this? Why the hell does Airtel fool the customers about their freebies to the world in the newspaper? I urge you to take stringent action on Airtel for promoting the sales of product with fake offers. Please let me know if I need to raise a formal complaint against Airtel in any forum for cheating the customers. customer, Amarnath ================================================================================...⇄ On 11 Apr 2014 06:19, "Amarnath S" wrote: Hi, Any updates on this? Regards, Amar ================================================================================...⇄ On Apr 8, 2014 2:30 PM, wrote: Dear Customer, This is in reference to your email dated 07 April 2014, regarding non-receipt of HBO (Handset Bundle Offer) for your airtel mobile number 9xxxxxxx62. We would like to inform you that to address your current concern regarding the non receipt of HBO (Handset Bundle Offer), a complaint has been captured vide reference number CBNRA[protected]. Our concerned team will contact you by 10 April 2014 at 10:18 hours with an update on the same. We assure you the best of our services. Customer touch points: Level 1: Customer care: 121/198 & [protected]@in.airtel.com, working Hours - 24/7 Level 2: Nodal Team: Nodalofficer.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM: Monday to Friday. Level 3: Appellate Authority: appellate.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM: Monday to Friday. Please visit our website www.airtel.in for a range of products and services. Yours Sincerely, Mohd Salman Khan Nodal office bharti airtel limited Click here to provide feedback Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=CD315EABD436 5AA2E12A58BFCBCA3050B3D63640A728B3D4345ABCC2CB3053B2D43B54BBDF236FADE52B6DAC&...⇄ no=Qrc107041420041732600510 "If you are not satisfied with the resolution of your complaint, you may contact Appellate Authority with the SR number. Please click on http://airtel.in/applications/xm/MobileAppellateAuth.jsp for Appellate Authority details." ================================================================================...⇄ [protected]Original Message[protected] From: amarnath.[protected]@gmail.com To: nodalofficer.[protected]@in.airtel.com Cc: [protected]@in.airtel.com Sent: 07/04/2014 08:36:57 PM Subject: Airtel misleading and cheating the Customer through Ads in Newspaper Hi Nodal Officer, I am Amarnath from Bangalore. In the recent weeks, there was an offer from Samsung for the sale of their Galaxy Tab 3 Neo. The offer details was published in the 'The Times of India' Newspaper on 29th March 2014. As per the offer, it was mentioned that the Airtel will provide 300MB of free 2G data for 12 Months on purchase of the above mentioned tab. Hence, based on the ad in the Newspaper, I bought the Galaxy Tab3 Neo from Univercell, Bangalore on 29th March 2014 and also bought a new Airtel prepaid connection for this tab to avail the Airtel offer. Please find the source of the ad in the newspaper saved as image: http://epaper.timesofindia.com/Default/Client.asp?skin=pastissues2&enter=Low...⇄ l In the first week after buying the tab, I called the Airtel CC from the new pre-paid number inserted in the tab. I asked the CC about the offer and they informed me that 300MB of data will be added by default to the number after 72 hrs from number activation. I waited for 72 hrs from the activation of the number and no data was added to the number. After that, I again called the Airtel CC to check about this offer. And I was told by the Airtel CC representative that no such offer exists. I informed them that the offer is mentioned in the Newspaper and Airel CC spoke to me in a rude voice and told that no such offer exists and they cannot help me on this. Today again I called the Airtel CC 10 minutes back to ask about the offer. I had called the CC from the tab using the new Airtel number. The CC asked me if I have inserted the new Airtel number and I informed them that I was calling from the new Airtel number inserted in the tab. For this, Airtel CC told me that I was calling from Nexus 7 phone and that I was lying. When I again confirmed that I was calling from Tab 3 Neo, they told me stay on hold and after making me wait for 10 mins and then, they disconnected the call from their side. This is very insulting for the customer. Why should the company post the Ads in the newspaper and cheat the customer. And when the customer call the CC, why should they insult the customer? I am very disturbed that I have been cheated and insulted for no mistakes of mine. Hence, I am approaching you. Need your help in this regard. Please take appropriate action on the CC representative of the Airtel for being rude. Please find the Airtel number and Tab details below: Airtel No: [protected] Samsung Tab: Samsung Tab 3 Neo Regards, Amarnath - Tab Bill0001.jpg - Samsung_Airtel Offer.png

dear sir,
the phone number user [protected] is massaging with very vulgar words. and he have all my no., and also my family's number. sir plz its my kindly request to you plz send his identity detail to me like name and address. plz sir i am in a big trouble...

sir my contact no. is [protected]
Shubham Vaishnaw
[protected]@gmail.com

We had filed a complaint around 15 days back, the technical guy comes on 15th day and rectifies it. Once he leaves, again the same connection problem continues. I have filed a complaint again today, i hope the guy comes and rectifies it within 2 days hopefully.

below is the email i sent to airtel :- no actions taken yet in regards to my complaint sumit thorat <[protected]@gmail.com> Apr 22 to 121 Hi, My name is Sumit Thorat and my airtel post paid number is [protected]. I have been a genuine and a loyal customer of your company since the last 4 to 5 years. I want to make an official complaint in regards to a serious lapse of customer service by your collection agents. Due to my work, i had to travel a lot due to which my bill gets pending. Therefore while i am travelling my parents take care of my phone bills. I always keep black checks signed for my parents to use it towards our utility bill. I prefer cheque payment rather than online or cash. So for my pending bill of INR 5000.00 i had received a call from a collection agent called Irfan who advised me to give a cheque of the same amount, i had informed that i will not be able to put a confirm date on the cheque because my dad recently was hospitalized and i paid a huge hospital bill, i wanted to buy time so i advised Irfan that il contact them while i am able to pay the bill in full. To which the agent advised me to give a check at least without putting a date as its a financial year ending so they have to close all the pending bills by 31MAR. He further advised me that he will personally contact me to ask the date when i am ready to pay the bill, to which i agreed and instructed my parents to give the cheque to a airtel guy who will be visiting our place. On 03/04/2014 is got a check return notification from my bank and on further investigation to my surprise i found out that t is the same cheque which has been returned which i gave to your collection agent. Upset and disappointed i tried calling that agent irfan on his personal number which he gave me but no response. After 2-3 days i received a call from irfan advising me that my cheque has been returned upon question him how it was even put for clearance when i had not given an authorised date. I advised that it was a mistake from their back hand dept, in a fist of anger and with a feeling of betrayal i disconnected the phone. As a result i now have a Home Loan file pending for approval at my bank managers desk. Reason ??? the return check which i gave you guys with trust and loyalty. My cibil report is now affected and my bank is now re considering my application for a home loan. I am now in a jeopardy due to this serious error done by you guys. My dream house is shattered. i will not only call this a major service lapse but actually a big time fraud. I feel cheated. Today again i received a call from airtel asking me to pay the bill. out of anger i told i am not going to pay the bill and i was called a non genuine customer ???? to whomsoever it may concern please check my records and my usage and my payments that i had done to this great company and yourself check my genuinity. i never denied paying my bills. I want to be compensated handsomely as because of a single mistake your end i don't know how long i had to wait to buy my dream house because as i am typing my application for loan still remains pending because of the cheque i gave you guys. If i will not be getting any solution your end then i will be further appealing this matter in the consumer court. Your Sincerely, Sumit. S . Thorat

I have submitted an application for surrender of my number [protected] in the last week of March 2014 after making a payment of Rs. 476.07. This application was submitted to Customer Relationship Centre situated at RDC, Rajnagar, Ghaziabad. The girl at the help desk took the application and said your number will be closed within 48 hrs. But to my surprise, I have again received a bill in the month of April for Rs. 155.33. I called up customer care people to ask that why are you sending me bills when I have surrendered my connection after all the payments. Customer care guy told me that your number is still operational and Relationship centre lady has just blocked your sim as you requested that your cell has been lost and you wanted airtel to block the sim. This was so stupid. I never told them to block my sim. It was a simple case of surrender. I explained the guy and he assured me that ok now I will place the request from my system and your number will be closed within 48 hrs. But this was not the end. Again in the month of May 2014, I have received a bill of Rs. 115.70. And they have also added the last bill in the amount and asked me to pay total sum of Rs. 271.03. I again called up the customer care explaining the situation to him and he again reassured me that now these bills will not come to you and by mistake we had sent the bill and I will stop the services of your number with immediate effect. But Alas! again in the month of June I have received a bill of Rs. 209.21. And then they have added the last two bills also and directed me to pay a sum of Rs. 480.24 IMMEDIATELY. Now, again I called up the customer care and he simply told me I cant do anything, your number is still not surrendered and you have to pay the bill. He also insisted me to convert this number to prepaid which I denied. Then he said "aap number rakhe ya na rakhe, ye bill to aapko pay karni hi padega" Can somebody please explain me the dadagiri of airtel people. Is any authority listening??? Ritesh Kumar Gupta Ministry of Railways [protected]

Sir, I wished to have an airtel Data Card demo for getting Internet connection for which I am contacting your Pondicherry service provider for the past one week. There was no responsible reply from your authorised servic e provider. Finally after several attempts one Marketing Official namely, Lawerance, whose mobile no.[protected] got in touch with me but only making to wait almost daily ant never took any interest to show me the demo. But when I constantly pressed him to show me the demo you used derogatory remarks and asked me to make complaint him to anyone or anywhere. Since Airtel is proving a better service I wished to have in Internet connection through service, but the attitude of the of individual, Lawerance is very abusive and irresponsible. I request you to be pleased to look into this matter early arrange to redress my request, besides request you to take appropriate action against the said erring official in your own interest and reputation of the firm. Sincerely, Musthaffa Kamal, No.50, Ellaiamman Koil Street, Pondicherry 605001. Mobile: [protected]. Email: [protected]@yahoo.com

I am airtel broadband in my home and the number is[protected]. For 2-3 months, a strange thing is happening on the Internet. Internet works well on weekdays and didn't work in the weekends. I called to customer care at least ten times from the number [protected], and complaint to them. One day, I told them that I am going to surrender the connection, some one in the cutomer care asked me to put on hold and next minute the Internet started...

Reference number :CWRCH[protected] Hi All One of my friend who is a college student using airtel [protected]. He bought this long back but recently upgraded to 4G sim as he bought new iphone Apple 5C. Here the Airtel started looting in the name of International roaming charges.Twice they did.Then he called CC then they credited amount 70 and 34.Third time and 4th time they debited again but that amount not crediting.And the worst part is recently his account balance is around 4rupees.So he send sms to airtel for 10 rupees credit. 10 rupees credited.Then airtel not got sleep without looting it.So in that again 7 rupees looted in the name of international roaming charges.Big fraud is every time they debit early in the mornings in between 4am to 6am.When he call Cc they gave some reference to speak somebody which leads airtel appellate dept.Here this guy try to teach him as if he don't know how to use phone as how to switch off mobile data.Past 6years he using internet in phones and this airtel employee trying to teach how to use mobile data.Instead of accepting as they are doing daylight robbery they are posing as if client don't know how to use phone.Sad part is neither Airtel management nor CC heads even bother to explain how a guy who is roaming in bangalore city roads will be debited in the name of international roaming.And the worst part is this CC guy referes as airtel appellate whom spoken at abv ref number says as they credited earlier because of good will they did.Till date how much money they gave as goodwill and why they are giving if its not their fault.They are cheating in the name of different jargons and add on they pose as they are doing favor for customers.Can any one help me how to fight this.Because like this howmany customers they are robbing everyday in the name this IR charges.If anyone knows good lawyer who can fight this type of cases in consumers forum please let me know I'll give all details like when and how much they debited and credited. Thank you.

Been experiencing coverage issues since 10 years and have been complaining repeatedly since 2 years. Escalated here on facebook, then to Nodal. Nodal lied to me that they resolved the issue when they did not even come to my home to check the issue. Then escalated to appellate.[protected]@in.airtel.com that Nodal officer is lying to me. The ...person who called me few minutes ago was thoroughly unprofessional and again tried to hush up the issue and trying to say they cannot do anything more than what they have already done. When I ask what they have done to better the issue he is clueless. Then suddenly he decides to do a U turn and says they have identified the issue and will resolve it in 90 days. Since 2 yrs they have been saying the same and done nothing except this time they are daring to lie to customers. When asked for further escalation he says there is no escalation beyond him and he is the last. By his voice, tone and professionalism, I could tell that he was less than a general operator who picks calls when 121 is dialled. I found the people attending to 121 far better and professional

He said he will reply back to my on mail with the following:
1) Apologizing for wrongly stating to me earlier that the issue was resolved
2) Issue will be rectified in next 90 days after taking reading at my home
3) Say to me that they cant provide better service
4) State that he is last point of escalation and no one beyond him

All of the above reasons are why we still continue to be your customers. Airtel is really the best when it comes to customer satisfaction.

And finally, I received the below mail from appellate.[protected]@in.airtel.com with 2 broken links and must I say how professionally its written by person claiming to be last point of escalation? Not even a hello? Should airtel still employ such liars?

I recharged for 3g online with TXN ID 910456 for my mobile number [protected], and amount got deducted from account but i dint receive any confirmation. when i called customer service to check, i got very poor response a guy cant talk properly both tamil and english made me wait for sometime and said something which no one can probably understand and disconnected the line. When i called back my number was barred to their customer service and number was transferred to IVR loop without the option to reach manual intervention.

I had been to Switzerland in the month of February. I haven't used my phone apart from turning it on for 5 to 6 times in the duration of 10 days, and the bill was 16000. I had used another number on my tablet and I did clear the bill, but my phone bill absolutely not Acceptable. The number is [protected].

On 27th May 2014, I made online payment to airtel digital tv for new DTH connection (Rs 1390, Transaction ID: 162049). Unfortunately transaction got failed but amount got deducted from my account. Customer Care is unable to help me because they want customer id which did not generate due to failed transaction. Please help in getting my amount refunded. I have only transaction ID which I got from my bank.