Airtel Complaints & Reviews

Hello, I was using Airtel # [protected] when I was in India. In December"2013 I decided to move to Canada and went to Airtel Store in Dwarka Sec-4, New Delhi to change my post paid number to a prepaid. The executive asked me that I need to fill out a form and submit ID proof. Also, I have to make the entire outstanding payment. I submitted the documents. The executive told me that the outstanding balance is of INR 950/- and I made the said payment on Dec 24th 2013 at Airtel Store. I received a new sim card and was told that this card will be activated in 24 hrs. Next day after I waited for 24hrs I called the customer care to confirm that why my prepaid sim is not yet activated. I was told that I still have balance of INR 430 on my account. I made the payment online Transaction ID# [protected] on 25th Dec 2013. After that the executive confirmed that I have no pending balance on my account and my pre-paid sim would be activated soon and post paid connection would be deactivated. I left for Canada on Dec 26th 2013 and by then my pre-paid sim was not active. But I didn't bother much. But after my arrival in Canada, Airtel started the harassment of my family. First they started calling my mom and asked for bill payment. She told them that there should be no bill since I made the final payment on Dec25th and haven't used phone after that. But they kept calling her and at times the guy misbehaved with her. When my mom stopped taking their calls they started calling the alternate number on my account. That number belongs to my sister. Right now Airtel executives call her everyday. They talk to her rudely and misbehave with her every. First we thought they would understand but it seems they do not understand. This harassment must stop now or else I am filing a case against Airtel for Mental Harassment of the consumer.

Hi, I am lodging a complaint against AIRTEL for the pathetic level of service, cheating the customer and making huge profits at the cost of customer satisfaction. This issue started when I shifted my residence on 15th May 2014 within the same area and there was no 3G coverage. I initially lodged a service call on 15th May (Ticket number F[protected]) regarding my AIRTEL Dongle ([protected]) which stopped working when I moved to my new residence. I was asked to make certain changes on the settings and issue was partially resolved however not to my satisfaction. The technical team informed that they would get someone to call me back for full resolution however no call back was given. I then called AIRTEL regarding my other AIRTEL no which didn’t have 3G connectivity ([protected]) on 30th May ticket number 56487665 . Someone called to get this resolved however the issues was not resolved. I also informed him that I am facing same problem with my third number [protected]. The ticket number was 56493892. I suppose Jagdish promised a callback from the technical team however no one called me. I then called 121 on 10th June 2014 at around 8 PM and to my surprise I got to know that the call was closed. This time around I spoke to John and when I requested to speak to the manager, I was told that everyone is busy and I was promised a call back within an hour. The ticket number given to me was [protected]. Today 11th Jun 2014, I am still waiting for the call back. I am so disappointed by the level of service given the fact that I have 3 different no’s of AIRTEL all 3G activated and 3G is hardly working on these no’s. On the name of collecting bills they keep sending messages on due dates and if not paid will be disconnected however on the name of service what we get is all cheats and false promises. I would like to file a case of INR 5, 00, 000/- against AIRTEL for the mental trauma they have caused. I would also like to highlight that many times I call up the customer care, while having conversation the calls are being disconnected. Also I would like to get this complaint to be escalated to the highest level to make sure that senior management is aware of what kind of employees they have in their organization and what level of pain they are giving to the customers. I would also like to highlight that during the last one month or so from the time I have shifted my residence the data usage has gone down drastically which provides the proof what issue I am going through. Rajesh Verma

I have not activated this service but don't know how z this been rendered to me and I have been charged even for this 10 Rs every10 days, , I tried to stop this service through message..and approached to customer care but no use, ...please stop this service as immediate as possible, ..as I really not at all interested in paying for it.

I am was in My plan 299 when I have requested to change this plan to CUG 99 but Airtel Company has dropped my number since one month. My contact likely stopped as is my primary number. I don’t know how to regain this number. I visited to Customer Care Center where they provide another SIM and asked to wait for some days to get your number activated. Every time I visit to Customer Care Center they asked to wait for some days again....

Dear sir I am using airtel digital TV since 2009.My customer id is [protected]. Their service is very poor. Recently on 16th May 2014 I have requested them for keeping in safe custody mode. They had also conformed me regarding safe custody activation. Since 16th may 2014 I was out of station. Yesterday I came and found that has been not been activated. When I complained today a message came regarding account balance low and account has been suspended. Though my account validation is up to 28th October2014. Yesterday their Engineer visited my house and charged Rs150/. Today when i complained this thing again they are telling that another engineer will visit and again i have to pay Rs150/ which is completely injustice to me. Kindly solve my problem as quick as possible. Dr Jayanta Kumar Dash Cust Id-[protected] Mob-[protected]

I was a subscriber of Airtel for last more than 8 years and recently for my windows phone, I have activated internet pack which I got confirmation from airtel also. But, they have charged Rs. 2000/- for internet and when I approached Airtel they are not ready to reverse the same. Also they are confirming that internet pack has been activated but again deactivated for reason no one knows.

Morever, when i was on travel (during May 25 to 29th), Airtel have called all my relatives and kins and used very very abusive and unparlimentory languages.

Hello, I have been using Airtel for 4 to 5 years. But over past 3 or 4 months i am unable to access internet in day time. This issue is more from 12:00 hrs to 18:00 hrs every day. I have called and complained to customer service but no concrete solution has been provided so far. I am not the only one who is facing this issue. I am talking for a whole group of people around here. Thanks Aravind N [protected]

am using airtel dongle no [protected]. on the day of 9-06-14 i started checking mail. with in 7 minutes net link stopped working, then i disconnected the net, for 7 minutes o[censored]sing date it charged 54 mb of data deducted in my amount. n this is not the first time, this happens from simular time's. Bloody airtel sucks blood money from the users. n the network is soooo n soooooooooooooo bad, even aircel network signel is so strenth in my area. i have a suggestion is dont use this bloody airtel network. then dint have any scheme to deduct the data charge. you bloody airtel see BSNL, aircel, uninor, they deducted the data charges, then what happens to you. ok if you dont want to deduct the price. why you sucking too much of data amount, while not that munched used. MY DEMAND (NOT REQUEST) IS TO PAY MY DEDUCTED DATA AMOUNT IN MY ACCOUNT. BUT ONE THINK IF DATA AMOUNT IS CREDITED OR NOT CREDITED I DONT WANT USE THIS BLOODY AMOUNT SUCKER NETWORK,

Airtel is a very bad bad bad bad service provider, m complaining you from past days and your engineer is not coming to resolve our problem, I am daily complainting your customer care center and they always said that engineer will come tomorrow but your tomorrow is not coming, I paid you in advance till July, Plz refund my money back and disconnect your connection, if my money is not refunded me then I will go to cunsumer court. I m suggesting you everyone ply do not buy airtel dish tv, I have three connections in which I have close two connection, and that is last connection which I am closing tomorrow.

I have recharged airtel3g pack 26rs. 65 mb plan transection id [protected] time11:57a.M. Sucessfully but in reply that 3g servise is not active on my number [protected] before that 2 times i have recharged but same problem happend pleas solve it and activate 3g service on my number [protected]

Hi Team, I have purchased a new cell phone SONY XPERIA ULTRA T2 ULTRA and i have seen there is offer on box of cell phone a sticker is there that "If i insert my first airtel sim then i will get 1 GB 3G data for 2 Month free of cost."So please activate this offer on my number . I have purchased this cell in last week and i have inserted my airtel sim so please activate this offer of 3G data 1GB for 2 month.This offer is valid till 15 June it's also written on box.If you are unable to process my this free component then please don't make fake promise by giving you ads on Mobile Box so please give me free data and send me confirmation as well. But now airtel not providing me free 3G data for 2 month and making exzcuse that there is no such offer but i have mobile box and sticker is also there so please deduct the amount from my bill either activate 1 Gb 3G data for 2 months.

I recharged my 3g dongle for rupees 749 through online mode on[protected] but the pack was not activated but money was deducted from from account till date i am following with customer care also appellate authority but no use i had provided all my details it is really not useful lease help me to sort this issue .

Transaction id[protected]

Bank Details STATE BANK OF INDIA
NAME : PREMJITH R
DATE OF RECHARGE :[protected]

ACCOUNT NUMBER : [protected]
WEBSITE DETAILS :www.airtel.in
ALTERNATE CONTACT NUMBER :[protected]

I am using airtel for past 6 years.i am using Prepaid. I had 32.67 rs main balance on 09.06.2014 till 3.19pm. Today (09.06.2014) sharp at 3.20pm airtel deducted my 27.24 rs. At 3.22pm i switch on my data connection and send one message via whatsapp and checked my mobile balance i was shocked i had only 3.02 rupees. i lost my 27.24 rupees. I confused and DIAL 198 airtel customer complaint centre. Ms. Jenifer (Customer Care Exe) responds my call and i asked about the balance deduction she said" Due to data usage i lost 27.24 rupees. she ask me to dial *121*7# for detailed information. I received a message of data usage. Please Note: I switched on my data connection at 3.22 pm. and they detected 27.24rs at 3.20 pm itself. How come?????? our conversation time is exact 6 minutes and 20 seconds. But, She didn't answered my question. I again dial 198 Mr. Kamalesh response my call and he said the same thing i said the same thing to him too. I switched on my data connection at 3.22 pm. and airtel detected 27.24rs at 3.20 pm itself. How come?????? He didn't answered then he transferred the call to Higher Executive Mr. Prem has spoke with me he said the same thing later he transferred the call some to Raj (Mr. Sathiyaraj or Sumith Raj or Anantharaj ) i don't know the name clearly. He too said the same story. He too didn't answered properly. The total duration i spoke with these 3 exective is 30 minutes and 2 seconds. Finally he said i won't give your 27.24 rs money . However you spoke it's waste of time like that. I want my 27.24 rs to refund. Atlast they wasted my time, energy and stoled my 27.24rupees money. This is not fair. I am using data connection for past 2 weeks in main balance at very rate time. Note: I don't use it continuously i used it at emergency time. I will off my data connection always, will on only if needed. I am totally upset and really disappointed with airtel. I don't want to use airtel anymore. Thank you very much for wasted my time and energy.

Sir this is Rajesh Raut mobile no [protected] (airtel). on Saturday night i have done two recharge of 100 and 149 for calling and Internet usage respectively. but co is deducting balance from my main account for using Internet, but i didn't used internet at all, and if i used it they should deduct bal from Internet acc. i have called customer care for 3 times they said senior executive will call back, but no call from last two days. reply from customer care care are very poor. plz do the needful

Dear Sir/Madam

Yesterday I was recharge my data card no-[protected] through airtel site.That time they are showing recharge failed.
But after few minutes my bank has deducted three times amount Rs, 449.00. I am trying to contact customer care but they are not response in this matter.Sir please do the needful and refund my money.

Thanks
Subhash Ghosh
[protected]@yahoo.co.in
[protected]

Hi, Account No. [protected]_kk - Ph. No. [protected]. Last Month i.e., May 2014 i had frequent disconnection issue i have raised an compliant on behalf of that. Technician from airtel came to my place and updated the firmware of my modem and they have changed some setting on my wifi router. But still i had the frequent disconnection issue i have called the cancellation department and told them to resolve the issue permanently they promised me they will resolve the issue within 12 hours. But after 2 days only the technician came and told me there is some problem in my wifi router which was they earlier techinician who has spoiled my router. I called the customer care and told them to disconnect the connection they try to convince me but i have not accepted any of their promise because of the earlier complaints. Later someone from cancellation department and promised me they will replace my wifi modem free of cost and given an waiver for the disconnection days. The replacement happend immediately but on June 6, 2014 i have received and SMS saying that due to the rise in inpucost my rent has increased with 100 rs. which is definitely and hidden charge for which they given the modem . The airtel is cheating the customers by this way. I am looking for some alternate connection once i got the connection i will definitely not stay with airtel becuase they are cheating their customers with these hidden charges. Also i have 4 Mobile and one more broadband connection in my name i will cancel all the connection. Please be aware of the hidden charges and raise your complaint here so that other customers will understand the charges pur by airtel. Thanks, Saravanan

on 21st may 2014, i try to recharge RS.200 through airtel website.But in the last movement recharge not successful message came, but Rs 200 deducted from my account.kindly refund my Rs 200 to my account.

Transaction ref No: IGU5577558
Mobile No : [protected]
E mail Id :[protected]@yahoo.co.in

Hi,
On 20th May I had recharged my mobile using Net banking
in Airtel website.
Transaction failed but amount 200INR got deducted and no recharge was done.
It's been more than 19 days and no refund made by Airtel till now. Could you please refund my money. Transaction
Id:[protected]

Contact:[protected]

My mobile number is [protected]. I chose airtel connection in Mar 2014. Since then what I faced was the most unprofessional and worst service. First in Mar-Apr billing cycle my net bill was higher even though looking at the bill one clearly see that there is some problem in bill generation. Reason my total MB consumption was 300MB from 1 GB pack that I activated on my number. Even then i got charged for over consumption of MBs. After mailing dozens of mails and then telling your associate about where billing part is wrong with all the screenshots and examples; my bill was rectified. I wonder if airtel has such a low standard of customer care support that they hire anyone who is as useless as chocolate tea pot. Again the same issue in my Apr-May billing cycle. Last time Airtel staff(I can't use executive word for them) cared to respond to mails (wonder how busy they are that they got the didnt had the time to call the customer to resolve his query after so many mails are exchanged) this time they didnt respond. Being a IT professional I can see what wrong is being done in the bill. But there are so many people using airtel who dont even know how to message. If such blunder is happening in their bill they are blindly paying the bill and airtel is generating revenue by wrong means. This is my request to take action is against this way of illegally generating revenue by fooling people. I am writing about this practice of airtel since april but till no one has responded or guided me how to make a statement. I hope you will help me in this.

I had a post paid connection at Airtel (Mobile Number:[protected]) in Chattisharh. I Continued with the same for pretty long time. I had a balance of Rs 5000 in Airtel money of the said account. During the bill period 20.02.2013 to 19.03.2013 my bill was 5971.49. I requested airtel team to use my airtel money amount for payment purpose. Residual amount will be paid by me in cash. But they didn't agreed . In a fine morning I got a call from Aitrel Delhi office who introduced me as Legal officer and informed me to pay immediately otherwise legal action will be initiated. I paid the amount and deactivated my connection. They are now telling that it can't be paid as the connection has been discontinued. Kindly help me in getting my deposited amount back with interest. Regards, Swapan Kumar Mahato C/O- B L Rathore, Plot No-841, R P Nagar, Kosabadi, Korba-495677 Chattisgarh