Airtel Complaints & Reviews

please send below statement of account number wise duplicate bills period from Jan-2014 to June-2014. 1) [protected] [protected] 3) [protected] 4) [protected] 5) [protected] [protected] [protected] [protected] [protected] 15065057 bills [protected] [protected] [protected] [protected] 15065057

I had Airtel data sim # [protected] I stopped using this number before one and half month, so I ordered for the cancellation of this number in a Airtel showroom, but I did not get any document / receipt regarding the cancellation. Later in May I got a call from customer care telling that I was charged Rs 780, and told me that I need to pay Rs 780 for the next 2 months even if I am not using the number so I told them that I am not going to pay. Later on 04-June-2014 I got a call back from customer care asking for the payment of Rs 780, this time I told them that if they conform me that this number will be cancelled and no more billing will be done for this number then I am ready to pay the Rs 780, but they are told they are not going to cancel and not going to assure me that no more billing will be done. And today 05-June-2014 one more bill of Rs 780 has been sent to me so now the total bill on the number is Rs 1, 560.68. So I called customer care 121 and they told me that they cant provide me any information on the data plan I am still ready to pay Rs 780 (1st bill amount) if airtel cancels this number and assure me that no more billing will be done for this number. Thanks and Regards Anirudh Adiga Contact no: [protected]

Hi, My number is [protected]. With having all proper documents twice AIRTEL has disconnect my prepaid service. This is worst bull service by AIRTEL. I will sue this company & show the real face how they are cheating the clients. Today i spoke with Manager Jaya from chennai & she assure that my connection will not get disconnect. Please never believe on this service & customer care people. people. If you have any share for your client restart my service ASAP. I am going to consumer court against the fake lady in customer care department. Sick Jaya

I have recharged, 198 2g internet pack (Orissa) . mo no.-[protected] As per the internet pack it valid for 30 days, with 2gb of data, add unlimited at 40kbps. At first i was happy with the plan and its speed, but as soon as my 2gb data ends, the speed becomes 10 kbps. I have called cos care, but they failed to resolve. But the intresting part is ::: after few days it stopped working, giving an error message of '''''''''PACKETDATA AUTHENTICATION FAILED'''''''''''''' I called cos care countless time, following by complains . But they say it was ur Handset Problem. I told them the sim is'nt working on other handset too, , but they won't agree with it. THE REAL FRAUD IS, AS SOON AS MY 30 DAYS DATA VALIDITY ENDS THE ERROR MESSAGE GOES AWAY. AT THE END, I NEVER EXCEPT SUCH A CHEEP TRICK FROM THE MO OPP LIKE AIRTEL, so much for their 198 unlimited plans .

I have called up Airtel's customer care atleast 10-12 times to get my DTH reinstalled (Account number [protected]) for which the company claims the maximum time to action is 24 hours. Its been 4 days now and all I get is new deadline for it to get reinstalled. The customer care people are so adamant to accept their mistake and place my call on long hold just to make sure that I hang up and they can get rid of me. My account balance is getting deducted every passing day without availing the services just because of Airtel's inconsiderate behaviour and service.

Sir, Today i recharge 100 rupees then i take plan of 9 rupees for 45mb net . I use 2g net phone and, 2g network, In one hour 45mb deducted and 70 rupees also without informing that you have no data plan. Airtel should provide any alert sms so that i can stop. Even it is impossible in 2g network I wanna my money back as possible as.

Hi, Following Are my Details: Name: Pankaj Pandey Mobile Number : [protected] Charged Extra Amount Even Though Not Used the connection and notified the Airtel to close the connection. Its been 2 months and there is no response to the email. I am ready to pay the bill for first month as I have used it. But I am not willing to pay the extra amount as I have not used. Please close the account and do the F&F. But please note that I will not pay the amount that I have not used. Thanks and Regards Pankaj Pandey

Sent: Tuesday, June 03, 2014 9:40 AM To: '[protected]@in.airtel.com'; '[protected]@airtel.in'; '[protected]@in.airtel.com' Cc: kartik.[protected]@gmail.com Subject: Customer ID : [protected] : Poor Services Dell - Internal Use - Confidential Dear Team As informed on 26 May 2014 by calling your customer care that the amount of Rs 300 was charged against the incorrect customer ID @ [protected] by using the PAY TM. I was given an assurance that money will be credited to my account by 27 may 2014. But when the same was not credited to my account, I had dialed your customer care team on 31 May 2014, who refused to remember the promises which the last representative has made on 26 May 2014. Representative has asked me to send the payment snapshot so that they can track the payment however the same was asked on 26 May 2014 ( My Card number, Date of transaction, Bank Name and PAY TM Order Number ) . I am failed to understand why the same was not resolved when I had shared all the necessary details on the very first call which I have made to your contact centre, even if your team were not able to track the payment then why didn’t they own my case to resolve. I am extremely dissatisfied because of the services which I am getting through AIRTEL. Now, I request you to please resolve my issue and recharge my account of Rs 300 which was wrongly recharged by me against the Customer ID @ [protected]. Please find the below snapshot of ICICI Bank which has clearly mentioned that the money was debited from my account using the Pay TM application for recharging the AIRTEL DTH account. My card number : 4375 xxxxxxxxxxx9000 Amount : Rs 300 Date : May 25, 2014; 20:29:05 hrs using PAY TM ( Order Number :[protected] My Customer ID : [protected] Ph Number : [protected] You can easily check the Customer ID -[protected] and track if the recharge of Rs 300 was made to this account on 26 May 2014 or not and if the same was made then please terminate the services of Rs 300 which was wrongly recharged by me and transfer the same to my customer id : [protected]. Looking forward to get the resolution at the earliest. Please don’t force me to go legal or to send an email to Mr Shashi Arora. Thanks and Regards Kartik Pathak Dell

Hi, On 20th May I had recharged my mobile using Netbanking in Airtel website. Transaction failed but amount 200INR got deducted and no recharge was done. It's been more than 14 days and no refund made by Airtel till now. Could you please refund my money. Transaction Id:[protected] Contact:[protected]

Hi Airtel, I am using Airtel Prepaid number [protected] more than 5 years. Right now I am not in India and will be back, even I need that number to be active for my banking transactions. Today my father recharged Rs.100 for this mobile number. Still nothing has recharged and also it is showing as inactive. In case if any details required please call my father number [protected]. Please Re-activate this number as soon as possible. Thanks, Mahendra Kumar Kannan

To whomsoever it concerns ( IF It REALLY DOES), I requested for installation of airtel digitel tv about 20 days back. Two guys came for installation next day, they supposed to come at 11 am but they came 6pm so I was waiting for them to come.Called up several times but every time they said they are about to reach. My case is shifting case so I provided nuts, bolts n dish for assembling. And very surprisingly they don't bother you to ask before changing any part and later on they come up some defective parts and charged you as well.Not everyone is technically sound enough to understand that the same part was working fine before shifting. There is something called HAPPY CODE that I came to know when I called up customer care for the complaint about my issue. The person named GAURAV came for installation with one more person he himself asked someone at the airtel office and he has done the formality of so called HAPPY CODE(they don't care is your customer is happy or not, because there is no intervention of a customer). As an installation part they have done very inferior or low quality work, I could be more happy n satisfied if I had ask some local electrician to get the work done. In spite of providing everything he screwed my dish on single bolt instead of two n he didn't make the fresh hole to make it compact, assemble it on existing hole that someone else has taken out his dish. Because of that reason I suffered signal problem so I called up GAURAV([protected]) (he gave me his number if I face any problem).This guy made fool of me for three days every time I call up he said coming in 1 hour and that 1 hour is not come in three days he stops taking calls n switch off his number next morning he called up n make excuses he was very busy worked late nights n promised me to come same day.Same thing happened that day too. Then I called your customer care, the so called CUSTOMER CARE team mentioned, that there is nothing they could do.For rectifiying the defective service I have to pay again for engineer visit. I was having no choice because spend 430 Rs monthly charge using set top box, no option running on another service.So I agreed to pay for that visit too. After having words with customer care I was allotted a time of 7pm that is perfectly fine with me till that time I come home from my office. In the morning at 11am engineer called up n he wanted to come up for the installation, I told him to come at 7pm that was decided by your representative and by the time I will reach home. I was surprised to see the attitude of the so called engineer(don't know his name but his no. is [protected]) he said he cant come at 7pm n told me if I want to get my work done i'll hv to come by 6:30. Its like they will work according to their routine not the customers need. At 7pm when i reach home make a call to engineer he said he will come but they way he addressed was so disrespectful.he said AYEE HELLO 150 RS DENE PADENGE. Got an impression that your company is hiring some uneducated fellows instead of engineers. For relocation i have paid 410 bucks on that half of the part done by me and other half done by engineer that is not done properly. Seeking your understanding on the matter n assist in installation, as such an irresponsible behaviour was not at all accepted from a company like Airtel. I think i m done with airteldigiteltv, i'll prefer to buy another service or take a connection from local cable guy. i don't care if my experience will be noticed or not by the airtel but i request people who is planning to buy a digitel tv connection give a thought once if they don't want to suffer with lame n pathetic service. Sumit Tomar [protected] Customer ID:[protected] Service Request Ref:37434441/37968028

I never expect these type of worst service from "AIRTEL EMPLOYEES",
Actually I want change my postpaid connection to one of the corporate CUG connection.For that reason i approched one of the person in AIRTEL OFFICE in begumpet location 2 months back.I submitted all the required docs to him 2 months back only, but the person still didnt convert my number, i supposed to call every day from mng to evg since 2 months, he didnt lift the phone yet frankly am telling, the most IRRESPONSIBLE and UNWORTHFUL employees in AIRTEL.In Worst conditions he used to message that is "SIR AM BUSY IN MEETING" this word also am listing from last 2 months.
This type of WORST bebaviour you people how to survive and how to satisfy the customers?
Even customer care executives also giving Wrong information to customers this would be the great sign to satisfy the customers right ?
Other companies giving fast services to customers, but you are in shameless situation about customer satisfaction.
If you people have SHAME on this issue, , again am repeating if you people have SHAME ok, , , , , solve my problem within
2 working days.
For further details juz cal to my number [protected].

Hello sir, Sir I brought a new sim from airtel store malviya nagar and i gave him 123 rupees for frc but sir he didnt recharge yet sir i am out of station so i am unable to reach there but sir the problem is that how can we believe in airtel store

I have Airtel post paid data card connection and i try to stop this services from 2 months but Airtel not stopping my services forcefully till date. please find mail received from Airtel on 26.04.2014: This is with reference to your request for stopping airtel data card number [protected]. As discussed with you we have registered your request for cancellation. Your Reference number is 56035304. Please quote this in any future communication. Our team will contact you by[protected], 09:30 AM with an update on the same. Further, we hereby confirm that a credit of Rs.111.24/- towards rental charges has been posted in your account on[protected]. The same would reflect as Adjustment in your forthcoming invoice dated[protected]. We hope to have you as our valued customer again. Best Regards LOKESH Service Specialist airtel

Hi, I have contacted airtel cutomer care to block my sim card and to reissue new sim. As I lost my mobile and I am out of station I am unable to give much information about last recharge. To prevent misuse requesting you to block my sim card as early as possible. I have contacted customer care [protected] multiple times to but rather then helping they are asking multiple question again and again with me. Thanks, Sushil Dheman [protected]

Sir I have recharge an amount of Rs. 399 to my Airtel prepaid connection but due to some error it was recharge to an number of [protected] instead of correct number [protected] please solve this matter as soon as possible
Correct Number:-[protected].
Wrong Number :-[protected]

Sir i have recharge an amount of rs 399 to my airtel prepaid connection but due to some error it was recharge to an number of [protected] instead of correct number [protected] please solve this matter as soon as possibleSir i have recharge an amount of rs 399 to my airtel prepaid connection but due to some error it was recharge to an number of [protected] instead of correct number [protected] please solve this matter as soon as possible CORRECT NUMBER:-[protected]. WRONG NUMBER :-[protected]

I'm Shambhu Nath Sharma here, from last month I am struggling to make my prepaid go postpaid. It all started with a call from CC and i was asked to submit the documents with 300rs, which i did. They informed me that for address verification someone will visit my home, that time itself i told that i am leaving for Native and requested to send after a week, But that didn't happened and i got message that my request is rejected because of fail in address verification. After 10 days again i got call and that lady asked the details, i explained the details, and till today no actions. I visited Airtel outlet today to enquire about the status of my request, they told to call the same number and ask to cancel and then only they will be able to initiate the process again. I am using airtel pre-paid for about 7-8 years now, and I am not sure what it would have taken to convert my number to postpaid. I assume going to postpaid would have benefited airtel. I am really fed up, not sure my request of changing to postpaid will even be served. By this way u are loosing customer, i am sure someone will take initiative to call me.. No. +91 [protected] Thanks, Sharma

i do recharche my phone in recharge shop but rechare not succeful in message i have recharge with card but card was telling u cant use this vocher number and easy recharce also not done in my airtel number my airtel number is [protected] plese solve my problem


bhai may apna mobile pa recharge karna koshish kara to recharge nahi hora may ku bhot pareshani hore app mare help kaarey ka may kaysa apna phone pa recharge karu agar card sa kara to ya ara ki u not use this voucher number aur easy recharge may u rechage not done bolka bol ra may kya karu

Airtel company dedicat my prepaid balanced (223 Rs) 28 may 2014 i registered a compliant Ref. no. (CBDOV[protected]) but airtel refund only 100Rs. than i call in airtel customer care 5time all agent attend my call than put on hold tha discount... Nitin Kumar [protected]