Airtel Complaints & Reviews

Dear sir I am using airtel digital TV since 2009.My customer id is [protected]. Their service is very poor. Recently on 16th May 2014 I have requested them for keeping in safe custody mode. They had also conformed me regarding safe custody activation. Since 16th may 2014 I was out of station. Yesterday I came and found that has been not been activated. When I complained today a message came regarding account balance low and account has been suspended. Though my account validation is up to 28th October2014. Yesterday their Engineer visited my house and charged Rs150/. Today when i complained this thing again they are telling that another engineer will visit and again i have to pay Rs150/ which is completely injustice to me. Kindly solve my problem as quick as possible. Dr Jayanta Kumar Dash Cust Id-[protected] Mob-[protected]

I was a subscriber of Airtel for last more than 8 years and recently for my windows phone, I have activated internet pack which I got confirmation from airtel also. But, they have charged Rs. 2000/- for internet and when I approached Airtel they are not ready to reverse the same. Also they are confirming that internet pack has been activated but again deactivated for reason no one knows.

Morever, when i was on travel (during May 25 to 29th), Airtel have called all my relatives and kins and used very very abusive and unparlimentory languages.

Hello, I have been using Airtel for 4 to 5 years. But over past 3 or 4 months i am unable to access internet in day time. This issue is more from 12:00 hrs to 18:00 hrs every day. I have called and complained to customer service but no concrete solution has been provided so far. I am not the only one who is facing this issue. I am talking for a whole group of people around here. Thanks Aravind N [protected]

am using airtel dongle no [protected]. on the day of 9-06-14 i started checking mail. with in 7 minutes net link stopped working, then i disconnected the net, for 7 minutes o[censored]sing date it charged 54 mb of data deducted in my amount. n this is not the first time, this happens from simular time's. Bloody airtel sucks blood money from the users. n the network is soooo n soooooooooooooo bad, even aircel network signel is so strenth in my area. i have a suggestion is dont use this bloody airtel network. then dint have any scheme to deduct the data charge. you bloody airtel see BSNL, aircel, uninor, they deducted the data charges, then what happens to you. ok if you dont want to deduct the price. why you sucking too much of data amount, while not that munched used. MY DEMAND (NOT REQUEST) IS TO PAY MY DEDUCTED DATA AMOUNT IN MY ACCOUNT. BUT ONE THINK IF DATA AMOUNT IS CREDITED OR NOT CREDITED I DONT WANT USE THIS BLOODY AMOUNT SUCKER NETWORK,

Airtel is a very bad bad bad bad service provider, m complaining you from past days and your engineer is not coming to resolve our problem, I am daily complainting your customer care center and they always said that engineer will come tomorrow but your tomorrow is not coming, I paid you in advance till July, Plz refund my money back and disconnect your connection, if my money is not refunded me then I will go to cunsumer court. I m suggesting you everyone ply do not buy airtel dish tv, I have three connections in which I have close two connection, and that is last connection which I am closing tomorrow.

I have recharged airtel3g pack 26rs. 65 mb plan transection id [protected] time11:57a.M. Sucessfully but in reply that 3g servise is not active on my number [protected] before that 2 times i have recharged but same problem happend pleas solve it and activate 3g service on my number [protected]

Hi Team, I have purchased a new cell phone SONY XPERIA ULTRA T2 ULTRA and i have seen there is offer on box of cell phone a sticker is there that "If i insert my first airtel sim then i will get 1 GB 3G data for 2 Month free of cost."So please activate this offer on my number . I have purchased this cell in last week and i have inserted my airtel sim so please activate this offer of 3G data 1GB for 2 month.This offer is valid till 15 June it's also written on box.If you are unable to process my this free component then please don't make fake promise by giving you ads on Mobile Box so please give me free data and send me confirmation as well. But now airtel not providing me free 3G data for 2 month and making exzcuse that there is no such offer but i have mobile box and sticker is also there so please deduct the amount from my bill either activate 1 Gb 3G data for 2 months.

I recharged my 3g dongle for rupees 749 through online mode on[protected] but the pack was not activated but money was deducted from from account till date i am following with customer care also appellate authority but no use i had provided all my details it is really not useful lease help me to sort this issue .

Transaction id[protected]

Bank Details STATE BANK OF INDIA
NAME : PREMJITH R
DATE OF RECHARGE :[protected]

ACCOUNT NUMBER : [protected]
WEBSITE DETAILS :www.airtel.in
ALTERNATE CONTACT NUMBER :[protected]

I am using airtel for past 6 years.i am using Prepaid. I had 32.67 rs main balance on 09.06.2014 till 3.19pm. Today (09.06.2014) sharp at 3.20pm airtel deducted my 27.24 rs. At 3.22pm i switch on my data connection and send one message via whatsapp and checked my mobile balance i was shocked i had only 3.02 rupees. i lost my 27.24 rupees. I confused and DIAL 198 airtel customer complaint centre. Ms. Jenifer (Customer Care Exe) responds my call and i asked about the balance deduction she said" Due to data usage i lost 27.24 rupees. she ask me to dial *121*7# for detailed information. I received a message of data usage. Please Note: I switched on my data connection at 3.22 pm. and they detected 27.24rs at 3.20 pm itself. How come?????? our conversation time is exact 6 minutes and 20 seconds. But, She didn't answered my question. I again dial 198 Mr. Kamalesh response my call and he said the same thing i said the same thing to him too. I switched on my data connection at 3.22 pm. and airtel detected 27.24rs at 3.20 pm itself. How come?????? He didn't answered then he transferred the call to Higher Executive Mr. Prem has spoke with me he said the same thing later he transferred the call some to Raj (Mr. Sathiyaraj or Sumith Raj or Anantharaj ) i don't know the name clearly. He too said the same story. He too didn't answered properly. The total duration i spoke with these 3 exective is 30 minutes and 2 seconds. Finally he said i won't give your 27.24 rs money . However you spoke it's waste of time like that. I want my 27.24 rs to refund. Atlast they wasted my time, energy and stoled my 27.24rupees money. This is not fair. I am using data connection for past 2 weeks in main balance at very rate time. Note: I don't use it continuously i used it at emergency time. I will off my data connection always, will on only if needed. I am totally upset and really disappointed with airtel. I don't want to use airtel anymore. Thank you very much for wasted my time and energy.

Sir this is Rajesh Raut mobile no [protected] (airtel). on Saturday night i have done two recharge of 100 and 149 for calling and Internet usage respectively. but co is deducting balance from my main account for using Internet, but i didn't used internet at all, and if i used it they should deduct bal from Internet acc. i have called customer care for 3 times they said senior executive will call back, but no call from last two days. reply from customer care care are very poor. plz do the needful

Dear Sir/Madam

Yesterday I was recharge my data card no-[protected] through airtel site.That time they are showing recharge failed.
But after few minutes my bank has deducted three times amount Rs, 449.00. I am trying to contact customer care but they are not response in this matter.Sir please do the needful and refund my money.

Thanks
Subhash Ghosh
[protected]@yahoo.co.in
[protected]

Hi, Account No. [protected]_kk - Ph. No. [protected]. Last Month i.e., May 2014 i had frequent disconnection issue i have raised an compliant on behalf of that. Technician from airtel came to my place and updated the firmware of my modem and they have changed some setting on my wifi router. But still i had the frequent disconnection issue i have called the cancellation department and told them to resolve the issue permanently they promised me they will resolve the issue within 12 hours. But after 2 days only the technician came and told me there is some problem in my wifi router which was they earlier techinician who has spoiled my router. I called the customer care and told them to disconnect the connection they try to convince me but i have not accepted any of their promise because of the earlier complaints. Later someone from cancellation department and promised me they will replace my wifi modem free of cost and given an waiver for the disconnection days. The replacement happend immediately but on June 6, 2014 i have received and SMS saying that due to the rise in inpucost my rent has increased with 100 rs. which is definitely and hidden charge for which they given the modem . The airtel is cheating the customers by this way. I am looking for some alternate connection once i got the connection i will definitely not stay with airtel becuase they are cheating their customers with these hidden charges. Also i have 4 Mobile and one more broadband connection in my name i will cancel all the connection. Please be aware of the hidden charges and raise your complaint here so that other customers will understand the charges pur by airtel. Thanks, Saravanan

on 21st may 2014, i try to recharge RS.200 through airtel website.But in the last movement recharge not successful message came, but Rs 200 deducted from my account.kindly refund my Rs 200 to my account.

Transaction ref No: IGU5577558
Mobile No : [protected]
E mail Id :[protected]@yahoo.co.in

Hi,
On 20th May I had recharged my mobile using Net banking
in Airtel website.
Transaction failed but amount 200INR got deducted and no recharge was done.
It's been more than 19 days and no refund made by Airtel till now. Could you please refund my money. Transaction
Id:[protected]

Contact:[protected]

My mobile number is [protected]. I chose airtel connection in Mar 2014. Since then what I faced was the most unprofessional and worst service. First in Mar-Apr billing cycle my net bill was higher even though looking at the bill one clearly see that there is some problem in bill generation. Reason my total MB consumption was 300MB from 1 GB pack that I activated on my number. Even then i got charged for over consumption of MBs. After mailing dozens of mails and then telling your associate about where billing part is wrong with all the screenshots and examples; my bill was rectified. I wonder if airtel has such a low standard of customer care support that they hire anyone who is as useless as chocolate tea pot. Again the same issue in my Apr-May billing cycle. Last time Airtel staff(I can't use executive word for them) cared to respond to mails (wonder how busy they are that they got the didnt had the time to call the customer to resolve his query after so many mails are exchanged) this time they didnt respond. Being a IT professional I can see what wrong is being done in the bill. But there are so many people using airtel who dont even know how to message. If such blunder is happening in their bill they are blindly paying the bill and airtel is generating revenue by wrong means. This is my request to take action is against this way of illegally generating revenue by fooling people. I am writing about this practice of airtel since april but till no one has responded or guided me how to make a statement. I hope you will help me in this.

I had a post paid connection at Airtel (Mobile Number:[protected]) in Chattisharh. I Continued with the same for pretty long time. I had a balance of Rs 5000 in Airtel money of the said account. During the bill period 20.02.2013 to 19.03.2013 my bill was 5971.49. I requested airtel team to use my airtel money amount for payment purpose. Residual amount will be paid by me in cash. But they didn't agreed . In a fine morning I got a call from Aitrel Delhi office who introduced me as Legal officer and informed me to pay immediately otherwise legal action will be initiated. I paid the amount and deactivated my connection. They are now telling that it can't be paid as the connection has been discontinued. Kindly help me in getting my deposited amount back with interest. Regards, Swapan Kumar Mahato C/O- B L Rathore, Plot No-841, R P Nagar, Kosabadi, Korba-495677 Chattisgarh

I have taken Airtel Broadband connection 10 days back . I paid 2400 rupees . I have not yet received the connection .No one is responding to my calls .There is no proper response from the Customer care people as well . We have got manager sales manager number as well .He is also not responding to my calls .If i call from other numbers he is picking up the calls, means they are intentionally not attending my calls . Its already 10 days, still we don't know what is the status of my connection . I never except such a worst service from the AIRTEL .

Hi Friends, I want to share my bitter experience with Airtel and it's Nodal Authorities. I just want to you all to be aware of the Airtel's fake offers which they post in the newspaper to promote the sale of Phones or Tablets. Couple of months back, I was looking to buy a Tablet and I came across an ad in Sunday Times (Bangalore) in which the ad was for Samsung Galaxy Tab 3 Neo. Airtel offer for the sale of this tab was 300MB of free data for 12 months. I believed in the Airtel offer and purchased the tablet and a new Airtel connection for the tab. My experience with Airtel and it's Nodal authority to get the offer is very bad. I am copying the mail below which I had sent to the Nodal officers. In the first month, they were in favour of the customer and from the second month onwards, they have started to work for and in favour of Airtel. Note: After the last mail, I shared my personal mobile number with the Nodal officer and they never called back. In the tab with Airtel Sim, I never got any call from anyone as I have not shared this number with anyone. ================================================================================...⇄ Below is the mail: nodalofficer.[protected]@in.airtel.com May 13 to me Dear Mr. Amarnath S, This is with reference to your email dated 11th May, 2014 regarding the HBO on your airtel mobile number 9xxxxxxx62. We completely agree with you and comprehend your view point. We regret the inconvinience caused to you. We tried reaching you but your phone was switched off. However, please send us the screen shot of the HBO on your phone cover box displaying the HBO Code and also send us the scanned copy of your phone bill. We regret the delay, but it is mandate process to follow up with your concern. Also, please provide us an alternate no. OR an appropriate time to contact you for the same. Please consider this mail as an interim response. Thankyou for choosing airtel. Airtel appreciates your business and always welcomes your suggestions/feedback. Your response will help us to enhance your experience with airtel. Customer touch points: Level 1: Customer care: 121/198 & [protected]@in.airtel.com, working Hours - 24/7 Level 2: Nodal Team: nodalofficer.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM: Monday to Friday. Level 3: Appellate Authority: appellate.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM. Monday to Friday. Please visit our website www.airtel.in for a range of products and services. Yours sincerely Mahesh Mahlawat Nodal Office bharti airtel limited ================================================================================...⇄ [protected]Original Message[protected] From: amarnath.[protected]@gmail.com To: nodalofficer.[protected]@in.airtel.com Cc: Sent: 11/05/2014 08:19:43 PM Subject: Re: AIRTEL MISLEADING AND CHEATING THE CUSTOMER THROUGH ADS IN NEWSPAPER [|BAL|Qrc107041420041732600510|] Hi Nodal officer, Last month, after the complaint was raised, 300 MB of free data was credited to the account and the validity of the first month completed yesterday 10 of May. Today, there is a no free data credited to the account. Do I need to remind every month for this? Why the hell does Airtel fool the customers about their freebies to the world in the newspaper? I urge you to take stringent action on Airtel for promoting the sales of product with fake offers. Please let me know if I need to raise a formal complaint against Airtel in any forum for cheating the customers. customer, Amarnath ================================================================================...⇄ On 11 Apr 2014 06:19, "Amarnath S" wrote: Hi, Any updates on this? Regards, Amar ================================================================================...⇄ On Apr 8, 2014 2:30 PM, wrote: Dear Customer, This is in reference to your email dated 07 April 2014, regarding non-receipt of HBO (Handset Bundle Offer) for your airtel mobile number 9xxxxxxx62. We would like to inform you that to address your current concern regarding the non receipt of HBO (Handset Bundle Offer), a complaint has been captured vide reference number CBNRA[protected]. Our concerned team will contact you by 10 April 2014 at 10:18 hours with an update on the same. We assure you the best of our services. Customer touch points: Level 1: Customer care: 121/198 & [protected]@in.airtel.com, working Hours - 24/7 Level 2: Nodal Team: Nodalofficer.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM: Monday to Friday. Level 3: Appellate Authority: appellate.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM: Monday to Friday. Please visit our website www.airtel.in for a range of products and services. Yours Sincerely, Mohd Salman Khan Nodal office bharti airtel limited Click here to provide feedback Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=CD315EABD436 5AA2E12A58BFCBCA3050B3D63640A728B3D4345ABCC2CB3053B2D43B54BBDF236FADE52B6DAC&...⇄ no=Qrc107041420041732600510 "If you are not satisfied with the resolution of your complaint, you may contact Appellate Authority with the SR number. Please click on http://airtel.in/applications/xm/MobileAppellateAuth.jsp for Appellate Authority details." ================================================================================...⇄ [protected]Original Message[protected] From: amarnath.[protected]@gmail.com To: nodalofficer.[protected]@in.airtel.com Cc: [protected]@in.airtel.com Sent: 07/04/2014 08:36:57 PM Subject: Airtel misleading and cheating the Customer through Ads in Newspaper Hi Nodal Officer, I am Amarnath from Bangalore. In the recent weeks, there was an offer from Samsung for the sale of their Galaxy Tab 3 Neo. The offer details was published in the 'The Times of India' Newspaper on 29th March 2014. As per the offer, it was mentioned that the Airtel will provide 300MB of free 2G data for 12 Months on purchase of the above mentioned tab. Hence, based on the ad in the Newspaper, I bought the Galaxy Tab3 Neo from Univercell, Bangalore on 29th March 2014 and also bought a new Airtel prepaid connection for this tab to avail the Airtel offer. Please find the source of the ad in the newspaper saved as image: http://epaper.timesofindia.com/Default/Client.asp?skin=pastissues2&enter=Low...⇄ l In the first week after buying the tab, I called the Airtel CC from the new pre-paid number inserted in the tab. I asked the CC about the offer and they informed me that 300MB of data will be added by default to the number after 72 hrs from number activation. I waited for 72 hrs from the activation of the number and no data was added to the number. After that, I again called the Airtel CC to check about this offer. And I was told by the Airtel CC representative that no such offer exists. I informed them that the offer is mentioned in the Newspaper and Airel CC spoke to me in a rude voice and told that no such offer exists and they cannot help me on this. Today again I called the Airtel CC 10 minutes back to ask about the offer. I had called the CC from the tab using the new Airtel number. The CC asked me if I have inserted the new Airtel number and I informed them that I was calling from the new Airtel number inserted in the tab. For this, Airtel CC told me that I was calling from Nexus 7 phone and that I was lying. When I again confirmed that I was calling from Tab 3 Neo, they told me stay on hold and after making me wait for 10 mins and then, they disconnected the call from their side. This is very insulting for the customer. Why should the company post the Ads in the newspaper and cheat the customer. And when the customer call the CC, why should they insult the customer? I am very disturbed that I have been cheated and insulted for no mistakes of mine. Hence, I am approaching you. Need your help in this regard. Please take appropriate action on the CC representative of the Airtel for being rude. Please find the Airtel number and Tab details below: Airtel No: [protected] Samsung Tab: Samsung Tab 3 Neo Regards, Amarnath - Tab Bill0001.jpg - Samsung_Airtel Offer.png

dear sir,
the phone number user [protected] is massaging with very vulgar words. and he have all my no., and also my family's number. sir plz its my kindly request to you plz send his identity detail to me like name and address. plz sir i am in a big trouble...

sir my contact no. is [protected]
Shubham Vaishnaw
[protected]@gmail.com

We had filed a complaint around 15 days back, the technical guy comes on 15th day and rectifies it. Once he leaves, again the same connection problem continues. I have filed a complaint again today, i hope the guy comes and rectifies it within 2 days hopefully.