Airtel Complaints & Reviews

On 2nd July, I made online recharge of Internet Pack for my Airtel prepaid number [protected]. Till the time Internet pack is not available on handset, I called up customer service on 3rd july to know the reason, service representative said these internet packs are not valid for Blackberry and iphone devices, the fact i'm unaware of because i have been using BIS from almost last 2 years ( which is not mentioned anywhere on respective recharge page or else any visible portion of website).Then I spoke to manager and he promised me that he'll either compensate me with the amount i have spent or let me know about further developments. He also told me that he has lodged a complaint or posted some mail to authority and i'll get response in 4 hours( No acknowledgement mail or feedback form or complaint ref number was shared with me for further communication which is highly unprofessional). Till now i didn't get a call or mail regarding it. No updates on the same.Today i called up again and told the whole story helplessly and representative gave me a solution that he cant do anything on this. Worst experience i had with service provider in my 5 years usage. Kindly look into the matter or else i'll escalate this to a judicial body.. Amit mali, Mumbai- [protected]

I am Nabin chandra joshi from Dehradun (uttrakhand) is the regular post paid connection holder of mobile & net .Iam paying more than 3000 Rs per month to company but always there is the ignorance of services from company employee.Firstly i gave my all papers to company staff at Abhiraj Communication ( now Closed) but my address has not been corrected.After giving third time my papers at zonal office than it was rectified. Second company professionals always do not pick the phone about my bill related quarry, even two times i personally went to M/S Parth agencies but they have not provided me account statement as they promised that it will be provide me next day it is the case of 01/07/2014.So After facing all these problems i closed my net connection no. [protected], after giving complete bill, & iam also going to close my other mob.no. [protected].so you are requested to see such type of negligencies so that company name may not be defame.

Currently we using airtel data ard post paid plan my mobile no [protected] has been disconnected due to overdue payment, we have made the payment of Rs 800/- as on 31.05.2014. hence request you to pl resume the service of the data card. My Alternate No: [protected] Regards Sumer Sons Pvt Ltd Faridabad..

I wanted to migrate my phone number from Tata docomo Prepaid to Airtel Post paid . So i registered in the Airtel my plan web site immediately after my registration i recived a call from airtel customer service. I conveyed my request to the agent she said to make the documents ready she would sent an agent to collect the documents . After few days the agent came and collected the money from me, And i was receiving a series of phone calls then followed by an address verification to my house . After few days i received a sim card form Airtel . Saying that my number will be ported . After which there was no communication and no further calls . It's been 15 days since i received the sim card and yet no porting of connection has happened . I tried calling each and everyone of the customer care associates who called me . No body knows about a connection like this and most are cutting the call after one or two times . This is a clear cut casing of cheating . Please note that i have registered in the Offical Airtel Website and i tried calling the airtel customer care number of times . Please some one help .

Why the hell is Airtel's website like this? Why those fools cannot fix it after several weeks? Such an incompetent, idiotic people! Look at this. This is the response you get when you try to access their webiste. Can you believe it? Server Error Access Manager WebSEAL could not complete your request due to an unexpected error. Diagnostic Information Method: GET URL: /prepaidaccount/PSC_Web/PSCVASAction.action?msisdn=D8216C9081F211%2066ACBC9 Error Code: 0x38cf04d3 Error Text: DPWWA1235E Could not read the response status line sent by a third-party server. Possible causes: non-spec HTTP headers, connection timeout, no data returned. This is not a problem with the WebSEAL server. Solution Provide your System Administrator with the above information to assist in troubleshooting the problem. [none BUTTON]

Your one representative Mr.Amitabh come to my office and shown demo 4g demo and given me a sim-[protected] we received a cal from 27th june that your line is started but when i connect my donle that time found that donle is nt working then i cal to airtel toll free-[protected] they took a complain and said to me took a complain no[protected]/56931120 but till dated i am unable surff inter net throught 3g/4g.so please verify same and i am not lible to pay nay rental unused period...date start from 27/06/2014

I had taken the 4G Airtel Broadband Wireless in Oct 2013. Airtel 4G LTE connection number: [protected] From 28th May 2014 (Wednesday), there was no network available for which a request was raised on 29th May 2014 (Reference number:[protected] For this I was contacted by Mr. Sudarshan Dighe (Contact no. [protected]) on 31st May (Saturday) and it was confirmed that he will be reaching to troubleshoot the issue same day by 5pm However he did not arrive on that day or any day later on 1st June, I contacted airtel customer service and I was informed that the issue 56483179 is falsely closed stating that the problem is solved. Based on my interaction, I was informed that the issue is escalated and I will get a resolution within 24hrs On Monday 2nd June 2014, I contacted the customer care and found that no one was willing to look into the issue. Hence I raised a request to cancel the connection I had to call 3 more times before finally the cancellation request was raised on 5th June 2014 (Reference number:[protected] On 13th June 2014, I have received a bill for connection usage until 10th June 2014 Hence I sent a request to send me the bill only upto 29th May 2014 as I was not provided any service after that date. I also requested for an itemized bill with usage details after 29th May 2014 To this I got a standard reply from esMr. MOHAMMED ZABIULLA ********************************************************************************...⇄ This is with reference to your email regarding concern in which you have requested us to cancel your airtel 4G data card number [protected]. We regret for the delay in responding to your email. We have already registered your request to cancel your airtel connection on 05/06/2014. Your unique Service Request number is 56581547. Currently your number is suspended effective from 10/06/2014. As a process, the number will be permanently disconnected after 45 days from the date of suspension. Further we would like to inform you that we have attached the bill in this email kindly find the attachment as there is usage in the bill. Currently your outstanding is Rs.2102.22/-. We kindly request you to clear the amount as soon as possible. We are truly saddened to learn that you are considering moving out of the airtel network. Are there any service/ operational issues related to your current mobile number that we can assist with? Is there anything we can do to improve your airtel experience? Please share with us and we would be delighted to assist. airtel thanks you for using our services. We cherish your association with us and look forward to being of service again should you wish to rejoin the airtel family in the future. Please write to us for any further assistance. Thank you for being with airtel. We always value your suggestions/feedback. Best Regards MOHAMMED ZABIULLA Service Specialist airtel ********************************************************************************...⇄ I have requested for the correct bill 3 times and 3 times I have only received the above standard template as a reply These guys dont even read what is written. They just reply back with a standard template The quality of support is really pathetic and no sense of reponsibility from anyone

Hi, I am really disappointed with Airedale services. Have given several calls to customer care and always get to hear from them that there is some technical issue so please call after 2 hours. Tired giving calls almost 20 times but still same reply. Seriously I don't know whom to call as they are not even serious to solve customer problem. My Outgoing calls are being blocked as I have not paid my bill. Reason behind that is the bill added with some fake calls and Internet usage. Its cost more than 2k(for 2 months) and as you can check my monthly usage bill amount does not exceeds 500 Rs. So just need response from your side like can i expect a call or should I have to take other serious action against you. Really fed up !!! Ph No -[protected]

my self naresh, i take 4 g dongal at 6/6/2014 for 45000, with 12gb data for three months . airtel guy came to me for internet speed verification with id card no. DS 5160001, after checking every thing, i gave 4500 to him . four days later address verification guy come for me, he took sign from me and asked for extra money . i did not give extra money, after that my sim did not get activated . this is almost one month, i daily calling to harshavardhan and norman. these to people are airtel managers for marthahalli area . i got very bad response from them . this is very bad to airtel . please check my connction and re do the verification . my mobile no [protected] regards naresh

I have airtel postpaid connection of punjab circle mobile number [protected].
I approached to airtel showroom in karnal, address: pns telecom, h-35, ambedkar chowk, karnal-132001 with address proof (Rashan card/ adhaar card)to update my address, but the airtel representative refused to provide me such service for the reasons best known to her.
Kindly intervene the matter to resolve the prolonged captioned issue since jan. 2014 for not issuing me paper bills since jan.2014

i am saranga satapathy(nabarangpur, odisha) and i have been using airtel Internet services on my mobile phone for the past 6 years.last 2 month me & my friends are not getting Internet, but network are OK, when we visit other place internet network are there available, we are complain to supervisor & S.e, but despite of complaining again and again no useful action is taken against the complaint and every time i get assurance for a resolution but nothing has changed . i am frustrated with the kind of service airtel is providing.if someone can suggest me a strict action against them please contact me at [protected]. i have checked Internet s my friend's mobile and he also same problem in last 2 month if i don't get any resolution sooner than i would have no option other than switching my network provider. the airtel tower is near nabarangpur bus stand (dist-nabarangpur) odisha

I have done recharge of rs. 145 (500mb 3g data + extra 500mb data 28 days) through airtel website on jun 18 01:31pm.

But i didn't get the extra 500mb data till now.

I have contacted the customer care, but they are telling that there was no offer there like that now.

The transaction id: 723637

Now i came to know that each and everytime whenever doing the recharge, we need to take the offer's screenshot for proof.

Please resolve it asap.

Regards,
Sreenivasula reddy
[protected]

I am a post paid users of Airtel for last five years. I am facing network problem from last one and a half years. I so many times logged complaint for my problem but there is no response. many time i missed important calls, today on 02 july 2014 at12:10 PM I called 121, and want to register my complaint. but the exeucutive denied to register my complaint and told me to switch on to other network. I am very much hearse the way airtel respond. I am now thinking to switch on to other network because I think Airtel do not need valuable costumer. Rajiv Dhiman

To The Service provider, I have been called by one of your channel partner of name Viyania Business Solutions Pvt Ltd whose address details etc I will attach in form of the cash memo which they have provided me while taking money amount of Rs.300 for selling a postpaid connection saying that nowdays Airtel takes this amount to issue any postpaid connection. They told me this Rs. 300 will be refunded to be as it gets deducted from the billing amount for the 1st 3 months, which is also difficult for me to believe now after seeing all these fraud games. After taking this amount and documents they did not submit the docs to airtel ( As told many times by Airtel 121 and 198) and neither taking my calls to resolve the problem for last 4 days. So as a harrased customer should I conclude this as Airtel is also a crime and fraud partner along with this channel partner of yours? I guess both are equally responsible and action should be taken against both unless my problem is addressed and resolved.I am attaching the cash memo provided by them using which filing a case in consumer form will be easier but am willing to do an FIR to file a criminal case of Fraud done in the name of selling connection by airtel. Details of the offer given:- (Neither has been done as docs were submitted, the deal was offered just to take Rs.300 from me and not to serve me with the service promised in exchange of it) Existing connection - [protected](prepaid) to be converted into postpaid New Connection [protected] (Prepaid) to get activated Attachments area Preview attachment Money receipt.jpg Image Money receipt.jpg Open with Displaying Money receipt.jpg

Please Note That the Ref Service Reference Number : 17932368 dated 30-June-2014 @ 8:20am issue still not resolved and Airtel CFM team forcefully closed ticket. We therefore request you to reopen the said fault ticket and continue with the same Service Reference Number 17932368 dated 30-June-2014 @8:20AM. This type of fake service assurance is not expected from Bharti Airtel. If possible please escalate this issue to higher level.

We are having one Airtel Internet Leased Line (CRM Order ID & Logical Circuit ID : 1011762 & 5129161) Please Note That the Service Reference Number : 17932368 generated on 30-June-2014 @ 8:20am. Surprising that issue still not resolved and Airtel CFM team forcefully closed ticket without resolving the issue. Info mail from CFM mentioned below. We therefore request you to reopen the said fault ticket and continue with the same Service Reference Number 17932368 dated 30-June-2014 @8:20AM. This type of fake service assurance is not expected from Bharti Airtel. If possible please escalate this issue to higher level.

Dear sir/madam


Iam Lokeswar, I lost my SIM card and get back new sim card same number, they are told it will activate with in 4 hours, i recieved SIM (pre-paid) card[protected], 7.00pm but its not activate please do the need the need ful

mobile - [protected]
place - Tirupati

alternate number - [protected]

Dear Sir, I had registered with airtel account and obtaining a Itemized Bill fr every month. But fm last week am unable to get the itemized bill and getting the error as follows Access Manager WebSEAL could not complete your request due to an unexpected error. Diagnostic Information Method: POST URL: /prepaidaccount/PSC_Web/showRaiseNewRequestViewAction Error Code: 0x38cf04d3 Error Text: DPWWA1235E Could not read the response status line sent by a third-party server. Possible causes: non-spec HTTP headers, connection timeout, no data returned. This is not a problem with the WebSEAL server. Solution Provide your System Administrator with the above information to assist in troubleshooting the problem. Pls let us know how can we get the itemized bill. Matter very urgent

I am Yogendra Sharda, associated with Airtel by taking its services for more than 13 years now, still I'm facing a lot of trouble with the customer services. I feel like I've been mislead and mistreated by the company through its executives.I hope this forum will help me get the issue resolved, I want to share my bitter experience which I recently had while taking Airtel Broadband connection at my home in Raipur C.G. I've been Airtel Broadband Customer since 2005, however due to some reasons I had to discontinue the connection for an year but this March I needed the connection back so I applied for a new connection and PAID Rs.3600/- under the 6-month broadband connection plan on 26/03/14 in my name- Yogendra Sharda, LandLine no of this connection.- [protected], Receipt no. 11410. Some how, as told by Airtel, due to technical reasons the connection did not work out, hence I went back to Airtel office and asked to give proper connection or refund of the money. Airtel confirmed that connection cannot be given so they would refund the amount of Rs.3600/- IN ONE WEEK. The week passed off, NO REFUND GIVEN, on reaching them back they said money will be refunded in 15 DAYS, NO REFUND AGAIN. Now, after SO MANY FALSE ASSURANCE AND INCONVENIENCES, reaching back they say that MONEY WILL NOT BE REFUNDED AS IT IS LAPSED ! I seriously do not understand that after deluding me by empty assurance, WHO IS RESPONSIBLE FOR MY LOSS???? WHY am I not getting the refund??? IS THIS NOT THE ETHICAL RESPONSIBILITY OF BHARTI AIRTEL TO REFUND THE MONEY TAKEN FOR THE CONNECTION IF THEY ARE NOT ABLE TO PROVIDE THE CONNECTION? I expect a detailed look-through into it and get my hard-earned money refunded, simultaneously letting the commoners also know of the cheat and mistreatment by a big firm like Airtel which boast so much of its so called 'customer care service' Thanks Yogendra Sharda [protected] Raipur, Chhattisgarh

I called customer care many times because i am not able to change my hello tune and i am not getting any proper answer from customer care member. Lekhraj singh from customer care dont know how to talk and was not giving proper solution. He was not hearing to my problem properly and was abusing.