Airtel Complaints & Reviews

Hi, My Mobile number is [protected]. i am using Airtel mobile number since last 10 years almost. GPRS is activated in my plans. and i am using it for last so many years without any problem. But in my April month bill i have got bill of almost 2500 Rs. I am not able to understand why suddenly i got this much bill. As per customer care this is because of data usage but why there is sudden increase in my bill. mostly i use wifi for data usage. But i have never faced this kind of issue . Pls help as am not able to understand this increase in bill.

myself Rama sankar from visakhapatnam and i have converted pre-paid to post paid 5 months back, but its more than my expected bill, so i want to convert post paid to pre paid but here service centre people said that it will take one year time. mysel[censored]seing airtel for the last 5 years. so kindly sort out my issue to convert into pre-paid as earlier as possible. thank you very much

Airtel has increased with internet pack pricing unlikely others are giving in much lesser rate, and tis sim card is in my frnds name i want to change it to my name and portal to different service provider. My tarriff rate are very high tis is not how you treat a prolonged cus.

I performed an Online Recharge from my ICICI bank account, but by mistake I did a recharge on a wrong number. Instead of doing a recharge on +[protected], I did a recharge for number +9176 73 938647. through EasyMobilerecharge.com Order No: 38906224 Mobile/DTH No: [protected] Recharge Amount: 198 Date:[protected]:54:53 I hope this problem will be looked into and dealt with quickly. Thanks & Regards, prasanna

I was offered to change my prepaid mobile no to post paid. Impression marketing rep collected my documents and money as security deposit on 14 Apr 2014. There after no information given to me.I called several time and they refuse to talk and disconnected my call. when i called in other mobile no several time the reps told feedback will be given but still now no information given to me that why the no has not activated.

Sir, I would like to inform you that I have lost my mobile phone along with the Sim card. Sir, I request you to please block the my number[protected] till i get the new sim or duplicate sim. Thanks, Sumesh S Rao current contact No. [protected] if any

Dear sir I want that we are Change my plan in 199 to 699 (Advance Rental) My Airtal Number are [protected] and [protected]. If not Possable. So please Close My both number. My Alternate number is [protected] Regards Arvind singh

1.I am a resident of Bangalore, Koramangla, and had applied for a transfer of my existing broadband service to Airtel. Application number TBLR6813099 was taken by an Airtel executive on 16th of April for a connection to be started on the 13th of May 2014. I have copies of the cheque, application form stating starting date as 13th May, and all relevant documentation. I had also told the sales team clearly that I want to transfer my existing connection to Airtel, and they confirmed that a later connection date is possible. 2. The executive who came home to take the application forged my application form, and wrote the wrong amount on the form after taking a different sum from me. I complained and he came right back and returned the extra charge. He claimed that the charges were documentation charges that were unnecessary now because Airtel had waived them off. I told him that I did not believe him and will lodge a complaint on the fraud committed by an Airtel sales executive on behalf of Airtel. 3. On complaining to Airtel, I was told he'll be acted against. I have proof of my original application copy and receipts. He called and threatened me that he was losing his job because of my complaint and would hassle me about it. The liability for this criminal intimidation is also Airtel's. 4. While the Airtel sales team again and again emphasized that a post-dated cheque and a later activation date is possible, they attempted to put in my cheque immediately after the sales executive left. The executive refused to return my application form as well as cheque, and when I complained to the call center, I was sent an email and SMS to the effect that there is a technical fault in my area, due to which connection is delayed. I received a call daily from an Airtel executive from Chennai apologizing in advance stating that the connection may be delayed due to technical faults in the area. I was told that it would be rectified before my connection start date in any case. 5. My bank obviously returned the cheque to the provider because it was a post-dated cheque for a much later activation date and I was not even a customer of Airtel's yet. I was charged a return cheque charge because of Airtel's misrepresentation of information and forceful attempt to issue a connection without installing one. 6. I called the Airtel customer care and complained and I was told that it is my fault to have believed the sales team, for there is no procedure for taking a form to give me a connection at a later date, such a facility is not available with any provider. 7. I asked to speak to the manager of the customer care executive, and she told me very rudely that she was not here to listen to my complaints but to follow her process, and in her process all she could see was there is a technical issue in my area and I can call back later. As for wrongly attempting to en-cash my cheque, she cannot help me, it is my fault to have believed the airtel sales executive. I am filing a complaint both because such matters should be taken cognizance of by regulatory authorities who aim to protect consumer rights, and also by consumers who are regularly applying to such providers for connections.

To whomever its concern I was promised by your floor supervisor named Vinith and for god reason she might have lied to me, As its common with your Airtel Corporate People. You are absolutely fit for nothing, I don't see any productivity from you guys apart from warming up your seats… You don't justify the position what has given to you. My 4G no is :- [protected] You have billed me for something which i haven't used it… On top of it some promises made for waiver. You guys are worthless Im cancelling all my 12 connections which i have for my sales team. Regards Suprith [protected]

I requested for a new Internet connection on the 16th of April, 2014 and made a deposit of Rs. 500 online. For over 2 weeks there was no response from Airtel regarding the new Internet connection and no representative from Airtel even took an effort to contact me or to collect the documents as required by the service provider. After losing my patience, I called up airtel customer service to check on my application and I was repeatedly promised by the representatives for 3 consecutive days that someone from airtel will contact me for sure and will be made sure that I get the connection as requested, ironically no one called or showed up. On the 4th day I called up Airtel, cancelled the connection and asked for the refund of my deposit. New connection details below: CAF No - ONCHENN00734558 Transaction ID[protected] Transaction Date & Time[protected]:27:05.711072 Amount - 500 After 2 days, which was 23rd of May... A representative from Airtel called and promised that he will collect the document from me on 24th, which actually the only thing he did and promised me once again that the connection will be made secure and installed at the premises on the 26th of May. Despite asking him several times whether they'll be able to make sure of the connection definitely on 26th and he did promise, took an advance amount of Rs. 2000 for the connection and gave me a receipt with Serial No. TNPB312605. Ever since I've been following up with this representative named Mr. Senthil Kumar. R, until today and this representative and his manager have been promising all over again to get the connection sorted out and its been 5 days from the day they promised and no sign of connection yet despite telling them that my work depends on the Internet connection. I deeply find this intimidating and taken for granted just because I've been patient enough with the service provider. I sincerely hope this would shed some light on the poor customer service by airtel broadband and would like to know if there's anything can be done to escalate this issue to get some justice. Thank you! Nanda Kumar

Dear sir / Madam, This is Hasan Umar Sarvaiya n my mobile number is [protected] I have a complaint that I am using internet of airtel from the past 6 to 7 years and I know how much MB is consumed if I surf online and if I download... So today morning what happened is I had a 3G balance of 315 MB and to my knowledge I played 1 online game for 1 hour and I am very much sure that it shud not consume more than 15 to 20 MB but when I closed my mobile data n saw the 3G balance ther was nothing and on top of it my mobile balance was also deducted near about 20 Rs...At that time I thought there might be some mistake from my end so I did the 3G recharge today morning at 7 am again and I got 1024 Mb balance but after playing that game (3 patti) again for 45 mins I checked the 3 G balance again and I was surprised to see that more than 150 Mb has been used which is totally ridiculous... I have been using 3 G from the past 6 months n if i play an online game for 1 hour it takes 10 to 15 MB but in just 2 hours you people deducted more than 450 Mb which is baseless...So I want an answer for this ASAP... So I request you to kindly look into this matter and settle the Mb back into my account along with the money deducted otherwise I will have to take some other steps... Thanks & Regards, Hasan Sarvaiya..,

I already wrote to Airtel about the billing discrepancy and Reference number provided is 55056718. 1. I had taken the MY PLAN services on March 2nd or 3rd 2014 and took the rental pack of INR 799 which gives me 35 packs. 2. Looking at my previous bills I had selected the various packs on my number. 3. However it seems that the packs never got activated and the 799 rental was applied to my account (immediate effect). 4. Which means I was paying 799 but was not getting any privilege because Airtel online system had some error. Obviously I am not a fool to take 799 rental and not take the benefits, so it is clear that your system has some fault. 5. I realised this only when I saw my April month bill being as high as ever plus there are booster charges of 499 even when I had taken only one booster of 199 (Internet Pack). 6. Now the VERY strange part is that a customer can select MY PLAN only online and Airtel servers are always down. 7. Since after I spoke at customer care on April the 24th I have been trying to change my plan online to avoid further charges but it always says "CONNECTIVITY FAILURE" I have still not been able to change my plan and have not heard back from Airtel yet. I wrote and email to Airtel on April 27th to which I received a reply that I shall get the resolution by April 30th 11:51am, but I did not get any call nor any messages from Airtel.

Sir,
I am a customer with Airtel and as per my reqiurement i wanted details of my incoming and outgoing call details records for my offical purpose, but from past 10 months this coming is been harrasing me by sending me to their outlet or to police stations as it seems it is neccessary for them that i should lodged a FIR in police. but to my dismay police told that it is not required and i should get it dierctly from Airtel. but under different evasive verbal replies the company is not bothewr tro resolve my issue. As u are the regulatory body, pls. intervene and try to solve the complaint. my written complaint is pending with them at circle officew at malad(W). Regards Parvez.

Hi team, My name is Meenakshi Bhat and I have 2 cooperate numbers from your services. I wanted to tell you how helpless and pathetic I feel being customer of you. I received a message few days earlier regarding plan changes on both of my nos. I was not sure what it is all about. I talked to the person in my office who provides us connection abt the same. But he said that he is not aware of the same and told me to contact customer care dept for the same. I called customer care dept and talked to someone asking abt the changes of my plan. The rep said that there are no changes made and will not be made as well as he could see any such update. I asked abt the message that I received. He told me to ignore that and I did. But my mistake came into picture when I got the bill for this month. I was charged for all my calls and messages whereas according to my plan on which I thought I was there were 300 local and STD mins free and 300 local and STD messages free on my plan. But with the new plan changes it got changed to 100mins free and 100 messages free on local only which end up added a good amount in my bills. I called up your dept. and what they told me was shocking for me. They blamed me that I am saying false things and I have never called before as well for any information according to their system and its not fault if in case a message was sent still I didn’t get it checked. And it all was my fault. This is not for the 1st time I had any such conversation with your dept. Before this also I was getting charged for 2 internet plans on my number. And when I checked it I called and asked to return it back it was so difficult to talk to your dept for the same. I have wasted my 2months getting it all cleared. Now again I am really pissed off because of your services. I wish I would have never opted for Airtel. You used to be one of the best service provider but now I guess Idea and Reliance are better than you. And once all this gets sorted out I will make sure your connection supply from our company gets stopped because you have provided all the inconvenience that you can provide to us but not now. Vodafone is giving much than your services so would like and suggest them for my company to make sure you don’t get any cooperate business from our company. I would like to get my issue checked and remove all the charges which I got in my bill because of wrong information provided by your dept. And if possible I want the same plan on which I was earlier or give me the same kind of plan in which I would get less rental and more free minutes and messages. And if still you believe that customers are really important for you please try to revert back and get this sorted and break my trust that for you customer’s concern doesn’t matter. My numbers are [protected] and [protected]. Waiting for Reply.

I have switch from idea to airtel but i highly unsatisfied by airtel. Airtel just make us fool... No proper speed of internet even in 3G service. i am not getting response of *121#, *129# there is no offer in bucket. Nothing proper in UP(W) dehradun. Registered a complaint but no resolution given.

I was billed excessively from Dec 2013 saying that my data usage was high. I had subscribed for 1GB 3G data pack and was using for quite a long time. When made a complaint in [protected]@airtel.in got reply saying that I activated the 3G pack just for a month and deactivated after a month's time which wasn't true. I was using this pack and that shows in all my previous months bills also. So get the bill deduction for Jan, Feb and Mar 2014 months.

I am using Airtel prepaid number. My phone number is [protected]. While checking my 3G balance. I got additional information. " Unlimited 3G @ Rs . 655". I called customer service team on same day to confirm about that deal and specially about the Internet speed and if there is any limit of 3G data and speed . The customer service representative informed me that I will get unlimited 3G data for 28 day at same 3G speed. After confirm with customer representative I made a recharge of Rs. 655. The internet speed was fine upto 3gb data and then speed was getting very low even I was not getting 2G speed. I called customer service and informed about the same. The representative informed me that the 3G data limit was only upto 3gb only and then speed will be down @80kbps. I asked him then I was told that I will get unlimited 3G data speed for 28 days. Then the representative told me in very rudely way that this is the speed this plan and he can't do anything in it and cut the phone. I called 121 team again but got same response. Then I called 198 to complaint about the same but they also told me that in Rs 655 recharge I will get 3G speed upto 3gb data and after that unlimited internet @80kbps and did not registered any complaint. After that I send mail to nodalofficer.[protected]@in.airtel.com about my query. They replied also I received a call from [protected]. A person Manoj called me an told me that I need to maintain at least Rs 5 Balance in my Airtel number and then I will get proper speed. And if I face any issue I can call on that same number.

After this conversation I made a recharge of Rs 100 and then I also got very worst speed even a Web page can't open in my phone also no internet connectivity with my apps. I called back on same number but I was unable to connect with Manoj. His colleagues picked up the phone and told me that they will inform Manoj and I will get call back within 10minutes but I never got any callback I tried multiple times on different days but I got same response that I will callback within 10 minutes and then they cut off the phone and did not hear my query. I also sent mail on same email address but did not get any reply of that mail and never got callback from Manoj.

Then I called 121 customer service again and informed that I am not getting even @80kbps speed as they later promised me. The customer service representative informed me that he will transferring my call to their technical department but they cut the call. I called back again and they registered my complaint about low internet speed. I was just getting 2-10bps and even none of my apps unable to connect to internet. On same day I got message.

"Ref.no.C3GSP[protected] ka update:Aapke airtel mobile par data browsing samasya ka samadhan kar diya gaya hai.Seva shuru karne ke liye mobile ko switch OFF/ON kijiye.Samasya rehne
par, SMS kijiye MO 54321 par"

I did all the steps as mentioned above. Bug there is no any improvement in my internet speed.

Again I called customer service and they registered my complaint again. And I got same message again after few minutes.

"Ref.no.C3GSP[protected] ka update:Aapke airtel mobile par data browsing samasya ka samadhan kar diya gaya hai.Seva shuru karne ke liye mobile ko switch OFF/ON kijiye.Samasya rehne par, SMS kijiye MO 54321 par."

I did the same as mentioned above but still the Internet speed is worst about 10bps.

I again called to customer service THIS TIME I GOT 1 MORE INFORMATION THAT IN MY RS.655 RECHARGE I WILL GET 3G SPEED UPTO 3GB DATA AND 80kbps SPEED UPTO 3GB DATA THIS IS THE LIMITED DATA WHICH I CAN USE IN THIS PLAN. MY MAIN CONCERN IS THAT WHY DIDN'T THE CUSTOMER SERVICE REPRESENTATIVE INFORMED ME ALL THE INFORMATION WHEN I CALLED FIRST TIME WHEN I CALLED THEM TO GET THE INFORMATION ABOUT THIS PLAN. ALSO WHY THEY (AIRTEL) CALLED THIS AS UNLIMITED 3G @RS. 655 THIS IS SUCH A FAKE ADVERTISMENT TO GET INTO POCKET OF CUSTOMERS.

Again the customer representative registered my complaint. And after few minutes I got same message.

"Ref.no.C3GSP[protected] ka update:Aapke airtel mobile par data browsing samasya ka samadhan kar diya gaya hai.Seva shuru karne ke liye mobile ko switch OFF/ON kijiye.Samasya rehne par, SMS kijiye MO. 54321 par."

Still same worst speed after followed all the steps again BUT SPEED STILL WORST. HOWEVER I SHOULD GET 3G SPEED AS INFORMED BY CUSTOMER SERVICE REPRESENTATIVE TO ME WHEN I CALL ED FIRST TIME.

VERY POOR CUSTOMER SERVICE TALKING VERY RUDELY TO THE CUSTOMERS AND PROVIDING FALSE INFORMATION.

AIRTEL SHOULD REFUND MY MONEY BACK AS THEY PROVIDE ME FALSE INFORMATION ABOUT THE PLAN.

I am an Airtel prepaid user. Yesterday, I recharged my account with Rs. 90. In one day, the company automatically deduced my balance to zero. When I called the customer care, no one was receiving the call. I tried their paid number for three times, they kept me on waiting. In the process I lost my ten rupees. Very pathetic customer care service. Also, While trying to call their customer care, for every 2 minutes waiting, my phone showed 50 paise has been deduced but when I actually check, it was 2 Rs deduced for every waiting call. So I want an explanation why did airtel cut my extra 1.5 Rs on every call.
Finally I got their toll free no., After a lot of attempts, I could finally speak to a customer care executive. She told me that my charges per minutes are increased from yesterday. But when I asked her that the company is supposed to inform the users before implementing such huge hikes on charges. She said Sorry and denied to repay my balance. I want to know what is this. This is kind of loot. Airtel also voluntarily activates the unwanted services like 'hello tunes and all' on its own and deduces charges for it. When complained about it, the customer care do deactivate these airtel services but they refuse to pay you back. What is this? Airtel is stealing from people. It increases the tariff on its own without informing. Airtel activates its unwanted services and steal your balance on its own. It has a pathetic customer service which keeps you on waiting when you want to register your complaint. I am sick of airtel. Please dont use airtel cards. It sucks.

Dear sir/madam,


Your company provide sim without id so missuse problem stand.


And stand problem for every girl. So girl have in fear.


I checked this sim card details but not received details.


Company should be block this sim card for stop missuse.


You can get call records of this number for your proof.


He is call to my number & talk with my wife. He is know about my wife.


My wife is in very problem for his talking. So i will complain of your company & this


Person.


Pls solution it..And block sim card and give me personal details of sim card holder.


Regards


Ganesh kumawat

Dear Sir, I want to know the details of my incoming calls for the last two months. I have asked to the customer care a lot, but i could not get the incoming call details. Please help me. My mobile number is : [protected] My mail ID : hh.[protected]@gmail.com