Airtel Complaints & Reviews

Hello Customer Care team, I KB had issues with Airtel Billing, I tried 'n' number of times to resolve this. However, I have had . sick kind of response from airtel. I was out of mumbai for March 2014 and when in April I came back . I made a partial payment of 2000 in first week of April and wanted to resolve the dispute of the 2539 odd amount. I have never been a defaulter, and thought it was onl yfair to pay the amount at least in part and then voice out greivance. But Airtel has taken undue advantage of my forthcoming and cooperating act. My phone remained disconnected in this time all March adn April. April partiall yonly incoming was activated, which too went off. I called Airtel number of times to resolve this. many times I was kept on hold for 20 minutes plus, many times they told me Senior would call back and the call never happened. Everytime when airtel called for payment I told them my grievance which they did not resolve and made me wait for Senior to respond. Till then they added April amount to bill blowing up the bill, for a period when I had not had any service. only incoming calls for a few days only. Then some back office team girls called. I happened to resolve with them when they asked me to make a payment of 1300 and would adjust 2014/- amount. as credit. This was 6 /7 May 2014 She assured me she is not fooling around and would take 48 hours toa pply credit. I payed 1300 online (around 7 May 2014) immediately and waited. I followed up for which she picked up the call to tell me the same thing that the credit would be applied and not to worry. After few days she was not available on the number. She would cut off and at times her colleague who picked would just say she would call back. But nobody would ever would. The credit was against 1. the March and April 2014, 2. plus some credit which was pending since Sepetember 2013, (when I was out from May end to August end and not using the service ) 3. and also some calls international to UAE which were wrongly charged, as in the calls were not picked, no voicemail .just few rings and closed. 10 ...15..9..8 secs calls. multiple ties such calls have been charged over last few months. I still have paid them off thinking I would resolve this . But when it came to actually resolving Airtel people have done a foul play. The girl Reena, her number [protected] called me and had agreed to give a credit. On which I immediately made a payment from internet banking 1300/- But she never gave credit. She did not keep her word and kind off tried to fool around. This was shocking on part of a company big as Airtel. Do they give this kind of training to their so called dispute resolvers to interact with customers, who are so forth coming and willing to resolve dispute. I waited for more than1 week and called Mr Feroze . his number is [protected]. He only portrayed to be a gentleman but seems to be heading the foul play department at Airtel. . First time I foolowed up Reena picked his call saying he was busy resolving and when I questioned Reena, she said she has not done any foul play. And then 5- 6 days there was no update inspite of repeated follow up . Feroze only told once or twice ..give me some more time to resolve..he was sorry..etc.. and that he would make sure the word is honored etc.. He said it would take 8 hours to update in system and that then the credit wil l show up etc...nothing happened actually !! And then after 3 ..4 days he stopped coming on line.. he wouldcut off the call...his colleagues picked up who spoke crudely and said he was in meeting...etc !! He never ever got back till date. I see this clear foul play by Airtel and its very shameful act on Airtel part. Today May 23 2014, my family received a call probably from some other group ofcrude guys saying they would come home to collect payment. I am out of town and whenI learnt this I tried to call Mr Feroze just to know he is out of town on offical meeting without his offical phone !!. That is ridiculous. Nevertheless, I am here to convey I am ok to resolve this as long as it if fair. I have utterly dislisked Airtels approach. I only wish you take a look into this and try to resolve and not send anybody to trouble my family. When I am ready to resolve, I would not find it professional if some airtel decent person talks decently and tries to work it out, rather than giving such calls. I would ask my folks not entertain anybody at home in m y absence. If you are eager to resolve this ..communicate with me over email and let me know what you can do and we can take it from there. I cannot disclose my number /details over public forum. You can ask Mr Feroze and his team if they have initiated this collection calls to hold off till this dispute is resolved. You can contact Reena and Feroze on the numbers mentioned. I am not paying that amount. I have been not only wrongly charged, I have a complain of wrong behaviour, non cooperation, Foul Play, Threatening by Airtel and harrasment ove rphone. Hope you as a big company in service industry have some decency to this extent at least to resolve your customers issues. Expecting a reply. KB [protected]@hotmail.com

Hi, We use to received many calls from your call center, almost every day, requesting for unnecessary information. It was worst communication today I had ever my life, there were a male and a female calling from [protected], and started behaving like "Police" and asking for confirmation and verification. And the lady said she is going call me back every now and then, and threatened me to do whatever I can, she will not stop calling me. Surprise !!! Are you executive doing a "Policing" ? I have requested many times to them not to call on my number, but still I am getting calls ! I have 4 numbers one of them already converted into Reliance, balance 3 are still on Airtel (2 are prepaid and one is post paid), do you want me to convert these as well. And I will go to other vendor it you fail correct this. Please take the necessary action against them an make a system where you can exclude those number who are not interested in calling them for new offerings etc. Appreciate for a corrective action and expecting an update from you. Regards, Naseem Khan +91 [protected]

Applied for Airtel broadband connection on 17th of March and it had got cancelled on 27/03/14. The representative told that they would immediately refund the deposit if the application gets rejected due to unavailability. I called the customer care and got to know that the refund process would take 20 days. I was supposed to get the refund within 20 days i.e. by 20/04/14, which I haven't received yet!. After my frequent discussions with the customer care, me and my alternate number received around 10 calls asking if we were interested in a broadband connection and the area in which we live in. Every executive who called in, tells that he will check the feasibility and get back to us!!! And we have never received back a call with the feasibility status!!. Its been around 2 months and still we have not yet got back our refund which was supposed to reach us in 20 days!! This is really frustrating and annoying.

sir. mera ek postpaid connection no.[protected] jise m disconnect krvana chahta hu or iske liye m kai bar request kr chuka hu ab se pehle date 7/2/2013 ko likhit me aply kr chuka hu iss pr koi karyvahi nhi hone ke bad kai bar care center pr mokhik nivedan karne ke bad bhi kam nhi hua to mne date 28/11/2013 ko is forum me conplaint krne ke bavjud connection disconnect nhi kiya gya. isse ye prateet hota h ki is seva pradata ko consumer ko pareshan krne me aanand ka anubhav hota h or court ki bhi parvah nhi h. tabhi to is forum ka ulanghan kr rhe h. m sabhi consumers se puchta hu kya is forum ki koi kadra nhi h? meri pichli complaint pr mujhe call aaya or kaha gya ki aap is no ko use nhi kre 7days me aapka connection disconnect ho jayega. or agar use kiya to uska charge dena hoga. m is bat se bilkul agry hu agar mne application dene ke bad use kiya h to uska charge pay krunga. lekin uske bad ka kisi bhi prakar ka charge pay nhi krunga. aapse punah ek bar request h ki mere is no.([protected]) ko disconnect kr anugrahit kre. encl..;. application dated 7/8/2013

Hi, My Airtel Prepaid Number is [protected]. Yesterday i.e. May 21 2014 I recharged with Rs. 38 which will give 150 Local + STD SMS and 150 MB Internet Data for 6 days. The description is clearly written in Airtel website, easymobilerecharge and paytm. I recharged through Airtel. After I got recharge succesful conformation message, I tried to browse website, opened facebook, trying to download whatsap that's only for two minutes. At that time time, my balance was Rs. 87, but immediately my balance come down to Rs. 50. After that I checked whether I got free SMS or not that also didn't work as when I sent SMS the balance deducted Rs 1.50 for every message I sent. Today morning also I tried with Internet, same issue I faced. When I tried to connect customer care yesterday it was not connected. Today morning at 11:30 when I tried to connect customer care the call was connected and Airtel people said you are recharging whatsap internet balance you can check that with *123*90# but I don't want whatsap balance as I have access of wifi in office. Intentionally I recharged with Rs. 38 for browsing, facebook and SMS. But these Airtel people are cheaters and they are cheating the customers every time. They are displaying wrong recharge denominations in websites. Now, I don't know where can I get exact information of recharge denominations for Airtel. One more thing when I asked my amount back to Customer Care they clearly denied. This is completely disgusting, frustrating, irritating, annoying. So, what I recharged is completely useless for me. Till now, I lost Rs. 38 recharge as it's of now use and balance deduction of Rs. 50+ a total of near Rs. 100. Attention Airtel: Where can I get exact information recharge denominations? Why you people are cheating customers? If any denomination is currently not available why you don't remove from website? Are you people really enjoying by cheating customers? Note: I also informed your customer care executive I don't bother about Rs. 100 which I lost during recharge and browsing but I will write as a complaint against Airtel in Consumer Complaints so that people get understood how the Airtel people are. At that time Airtel executive simply said Yes you can write. Special Note to Airtel Management: Is this the way how to organize the things? If you people change I will be happy. Thanks Sudheer Reddy ph# [protected]

Hi Airtel, My Mobile has been stolen in Bangalore India. Gave a police complaint immediately, Called immediately to block the SIM and IMEI number, SIM blocked but not the IMEI number of the Handset. Need your help and guidance in blocking the same. The details are as given below: Mobile Number: +91-[protected] IMEI NO : [protected] Thanks in advance for your help. Thanks and Regards, Jagadheesh. mail: [protected]@gmail.com

Airtel is the worst services provider... Its been a month my data services & calling is not working properly... several complaints have been registered but no solution has provided... & I tried reaching them its not getting connected... They are the worst service provider... You people can use any other network but not airtel...

Dear sir, we are having issues with the payment.We have been charged for unnecessary connections which are been activated without our knowledge.This is creating a serious crisis.This is the third time we are lodging this complaint.We hope to see serious actions taken immediately from your side as soon as possible.Hope you don't disappoint your customers in order to still see us as your customer. We are holding 11 corporate connections and without our acknowledgement many broadband services have been activated.So we want you to bring it to our notice before activating any such services. PS:We wont't be held responsible to pay the bill regarding these extra services if its been activated without our written acknowledgement.

I was called for a demonstration of Airtle 4G connection and the demo was arranged on 28th April. Airtel representative told many misleading and fraudulent information which led me to convince that I will be getting all the services that I desire. However it was not the case. Even, when I realize everything after taking the service, then I contacted to Airtle support center and after many communication via mail, it seems they are not willing to help me at all. Main grievances from my end are as below I have been offered 5GB unlimited plan and I shall get 128 Kbps speed after 5GB. Though, I think, "Unlimited" tag is misleading and cheating because 128Kbps speed is useless. This is like traveling across the world on Bullock Cart. Airtel representative told me that I shall get 3G+ coverage where 4G is not available but 3G is available. But this is totally a wrong statement and I am getting only 2G service with very low speed. One page is opening in 3-5 min. Airtel representative told me that dongle will support calling while connected to internet and I can talk using laptop's speaker and microphone. This is another wrong statement. Dongle does not even support local usage statistics like other vendor's Tata photon, Relience, MTS etc. I have to repeatedly log into the online Airtel site. The site even does not give me detail connection by connection usage statistics. This is not expected from client perspective. Airtel representative told me I can use other vendor's SIM card in this dongle as well. This is also a wrong statement. I asked to do my bill generation date on the last day of every month as I requested to start my service from 1st May'2014. This is also not full filled. I asked to provide me a xerox copy of filled form. This is not provided. Airtel representative did not inform me about two options, i.e dongle & router. I would prefer to have router but I have realized that you provide two options after purchasing the dongle. Even, speed during demonstration was 13 Mbps whereas I am getting 4 - 5 Mbps which is way lower. I have long mail communication with Airtel representative and I also recorded Artel's representative's conversation for reference. I alslo provided below options to allay my grivances which were ignored by Airtel customer support team. Option 1: I am completely dissatisfied, hence I seek total refund of payment Rs. 2124 Option 2: Replace my dongle with a Router without any additional cost Option 3: Replace the ZTE dongle with Huawei dongle which has more features than ZTE Option 4: Provide a real unlimited plan with minimum 256 kbps speed after 4G data cap limit, 5GB my case Option 5: Ensure 3G service out side of 4G area, e.g specifically at Naihati location where I stay 3 days per week Kindly take necessary action against Airtel 4G team.

I had 2 Airtel Digital TV connections. One connection was normal connection and other was HD connection. Due to their increased expensive charges every now and then, I had discontinued their connections for some time. Around 2 months back, I got a call from Airtel agent (Supriya - [protected]) to either recharge in order to keep connections activated and ongoing. Or, asked to return Airtel Setup Boxes (STB) for availing refund. Airtel agent mentioned Rs. 1000 refund for normal STB and Rs. 1500 for HD STB in 20 to 25 working days. I agreed for refund and asked them to collect STBs from home. Airtel Agent (Rahul - [protected]) came to house and collected 2 STBs and provided original Airtel return receipt. He said that he will come after 20 to 25 days to deliver refund cheque. Now, it's almost 2 months over and there is no response from Airtel. Nobody is picking up phones provided above (switched off). When I called up Airtel Call Center, they disagreed on refund. Also, when I asked to return my 2 STBs back then they refused. This is a big fraud from Airtel and using unethical methods to get STBs back. I am totally against it and want action on such illegal practices from Airtel.

respected sir i recharged my airtel number using airtel money on 20 5 14 morn...i recharged for 101 3g pack 14 days pack but it is not activated on my number but the amount is debited from airtel money..i spoke to customer care morethan 10 times but the didn't give any response...to me...so pls take necessary action to my num to activate the pack otherwise pls credit the amount to my airtel money num

I HAVE RECHARGE MY AIRTEL TV ID.NO [protected] WITH RS 200 BY SBI NET BANKING ON 20/05/2014 TRNS ID 7989681 IGU5351206 THE AMOUNT WAS DIDUCTED FROM MY ACCOUNT BUT NOT ADDED TO MY TV ACCOUNT SO PLEASE ADD THE AMOUNT TO MY ACCOUNT OR MY TV ACCOUNT PLEASE THANKS

Hi, I am from pune. i was an airtel prepaid user, wanted to take airtel postpaid corporate connection. An executive named rajesh bhagwat (business development executive) from A.R. teleservices, pune came to me for activation of airtel postpaid services, he took all the documents and an amount of Rs. 300/- from me, which he told, will be refunded back once i opt out of postpaid service. it has been 2 months, i neither got the postpaid service and nor my money. i kept calling airtel office for the same but nobody paid attention. That executive never received calls after that and changed his number. AIRTEL HAS BEEN A VERY BAD EXPERIENCE FOR ME!!

Dear service team, Hi, this is Beena Rani having prepaid connection no [protected] & [protected] (2 no's). Last 2 days back, I lost my mobile, i want to request the Airtel team to please block this Sim card. If any further process is there to issue the duplicate Sim card, pl. let me know. Thanks K Beena Rani [protected] Hyderabad

I have purchased new Airtel 4G connection ([protected]) on 17th May, 2014 in Bangalore. I was promised that my number will get activated after physical verification. Airtel Person Name Anil came to my office on 19th May, 2014 for verification and completed around 12:00 PM. Since last 24 hours i am calling the customer care for activation and i am constantly getting only one answer that verification is pending.I am also calling that person but he is not answering my calls. Please do the needful ASAP. Regards Kathleen Cormack

Hi Airtel, Some guys called me from the +92 number saying that I have won 75 lacs or some thing and asked to call bank manager Sunder Singh at[protected], I am sure this is fraud trying to dupe people. Urge Aritel to take quick action on this as it might escalate into bigger problem

my No is fully DND activated but still i am reciving more than 10 sms per day from a number called DT-INFORM. having a FADU CALL (STOCK MARKET TIP). There is no contact detail of this company so i cannot unsubscribe to these sms. This no cannot be added to spam list also.

Hi, I have been receivng multiple unsolicited calls or SMS from either registered or unregistered telemarketers and have been complaining to Airtel email ids. Airtel has not responded in the last one month and no acknoledgement from Nodal Officers or Appelate Authorities. I have been sending them all the details and sending the reminders too and still there is no response. I dropped a mail to Mark Tavares (Appelate Authority) and still no response on this. Below is the complete set of mails that I dropped to these guys. from: Vipul Saxena <vipul.[protected]@gmail.com> to: appellate.[protected]@in.airtel.com, "[protected]@in.airtel.com" <[protected]@in.airtel.com>, [protected]@in.airtel.com, nodalofficer.[protected]@in.airtel.com, [protected]@trai.gov.in date: Wed, May 14, 2014 at 4:55 PM subject: Re: 4th DND Complaint - Mobile Number: [protected] mailed-by: gmail.com I was not expecting this from atleast the Appellate authority. Nodal officers didn't respond after 2-3 mails and now even the appellate authority not responding. Is anybody in Airtel monitor these mail-ids? One of the most pathetic customer service I am receiving. One more in the lot: SMS Details: Institution: Yebhi.com Number: DM-YDEALS Date: 14/05/2014 Time: 02:23 PM SMS Details: Time to Shot: Flat 50% OFF with no minimum Cart on new summer arrivals from Puma, CK, Adidas LEE and Many top brands. Code Flat50. Click on: http://go.gl/kwi9Ui On Thu, May 8, 2014 at 3:51 PM, Vipul Saxena <vipul.[protected]@gmail.com> wrote: Hello Mark Tavares, This is the fourth email in last one month and no acknowledgement from Airtel side on these DND complaints. I have been receiving these SMS or calls from the telemarketers and Airtel is sitting with a deaf ear even after so many mails. All details are in the trail. Is anybody monitoring these email ids or created these are just created to fool the customers? One more unsolicited message: SMS Details: Institution: Yebhi.com Number: DM-YDEALS Date: 04/05/2014 Time: 11:32 PM SMS Details: Yebhi.com. Extra 50% oFF for next 12 hours only, on new summer arrivals from Pume, CK, FCUK, Adidas and many top brands. Code : FLAT50 https://goo.gl/2NGm3a On Sun, May 4, 2014 at 10:26 AM, Vipul Saxena <vipul.[protected]@gmail.com> wrote: No response on this even after 20 days. Is anybody monitoring this mail id? I have once again received messages from Yebhi.com. On Thu, Apr 10, 2014 at 3:28 PM, Vipul Saxena <vipul.[protected]@gmail.com> wrote: Hi, I have been registered for DND since Nov 2013 and still I have been receiving unsolicited calls from telemarketers and I have been regularly receiving these Calls or SMS. I don't understand the purpose of DND if Airtel is not able to stop SMS from registered telemarketer number as well. DND Registration Number: A[protected] Mobile Number: [protected] Call Details: Institution: Bajaj Allianz Number: [protected] Date: 10/04/2014 Time: 03:01 PM Context Details: The caller introduced herself as Lata from Bajaj Allianz and was trying to sell Life Time Insurance policy. SMS Details: Institution: Yebhi.com Number: LM-YDEALS Date: 10/04/2014 Time: 02:01 PM SMS Details: Yebhi.com. Get 50% flat discount on over 15000 designs. Hurry!! Lmited stock. Use Code 50OFF. Click on: https://bit.ly/1cE4bWq Institution: Yebhi.com Number: LM-YDEALS Date: 05/04/2014 Time: 12:11 PM SMS Details: Yebhi Weekend Sale. Use coupon 1000OFF & get flat Rs.100 off on all orders above Rs.1999 @Yebhi.com. Valid on product listed @ http://nit.ly/P8ElnN

With reference to the Mobile number [protected] i have purchased from Airtel, I am eligible for an offer from Airtel provided by Sony mobile. But Airtel clearly refusing me that you are not eligible for the same and there by Airtel advised me to speak to whom ever you want to raise the issue. Issue: I have purchased a sony mobile from the retailer, I am advised and offered that i wil get 1 GB 3G - data per month for 2 months by inserting the Airtel SIM at the very first time in the hand set and i did the same as well. I received a very very very bad response from Airtel customer service centre for my issue.

Dear sir, Last night I am having Rs. 66 balance but in the morning when i checked the balance it was Rs. 0.07 When i called to Costumer care Airtel they told its due to net used by my mobile at 00:30 AM, but I am sure that I slept at 11:00 PM, and I I even does not get the balance deduction massage. Even I am not having any smartphone to use the internet I am using this sim in Samsung 2125 dual sim phone and never connected to internet by this phone earlier. The AIRTEL Costumer care does not accepting my complaints so please help me for the same.