Airtel Complaints & Reviews

Hi, I'm writing this complaint out of frustration now. I have been struggling with Airtel customer care from the last FOUR(4) months now and they are not reversing the WRONGLY charged bill on my AIRTEL mobile post-paint number. Sometime in the beginning of January I called Airtel customer care and requested them to activate a Rs 100(300MB) data plan on my number. (At that time I had Rs 250(1GB) plan activated.) They did activate a Rs 100 plan but instead of activating 300MB that person activated 100MB plan. I usually track my data usage using my phone and it is pretty accurate. I kept on using my data till 300MB limit. And to my surprise at the end of the month(Jan.png) I got a bill of Rs 3400 which usually at that time used to be of the limit of around Rs1000. I called Airtel customer care and told them the story. The person at the other end told me that he will have to hear to the convesation that took place between me and the guy who activated the 100MB plan. He did hear the conversation while he put me on hold and confirmed that it was a mistake on the part of Airtel customer care representative. He told me that an excess of Rs 1823 hundred have been charged and it would be waived of. I cut the call thinking everything is good and fine. Next month the bill came(Feb.png) and to my surprise only Rs1123 had been waived off. I have no idea why the rest of Rs 700 have not been waived off. I called Airtel customer care again. Told the whole long story for about 15-20 minutes to the next guy. By the time he realised the mistake he told me that he would not be able to waive off whole of the remaining Rs 700, but will only be able to waive off Rs 500. The rest 200 I will have to pay. I was almost frustrated by that last statement of his and I asked him to transfer my call to some of his Managers who has the power to waive my 700 rupees. I was put on hold and then I waited. Waited for another 5 minutes after which I was told that I would be called back. THAT CALL NEVER CAME. I refused to pay the excess amount bcause I know that its not my fault and the Airtel customer care knows it. After a few days I again called (3rd time). Some very intelligent girl picked up. It took me some 20 minutes to explain it to her about my problem. But the intelligent girl had no idea how to handle it. Another 20-30 imprtant mintues of my work day wasted on something which Airtel is not ready to oblige. She could not help so again I asked her to transfer my call to some senior. No body picked AGAIN. And the best part, my call was cut. By that time I had no idea what to do. Call number 4 to Airtel: I called after I recieved next bill. Because I had refused to pay the excess amount which Artel charged me, this time they charged me a LATE FEES of Rs 100. For not paying the extra money which they promised would be WAIVED OFF. BRILLIANT!! The guy who took my call understood the problem this time(Only after 10 minutes of explaining). He again refused to waive off whole R700 but promised that Rs 500 would be waived off and the remaining would be done in the next Bill cycle. I cut the call thinking it is done now. But no!!! Nothing happenend. I still owe Airtel Rs 700 and the excess late fee for not paying it. Awesome!! Call number 5 to Airtel: Another random guy picked. Another 15 minutes wasted in explaining and this time this guy told me that whole of 700 would be waived as he has confirmed from his Manager. BUT, today still after seeing my latest BILL those Rs 700 are due on me plus there is an excess charge of Rs 300 as LATE FEE!!! Now I'm not going to call Airtel. I'm done with that. The only way out for me is to go to the court and that's what my plan is if Airtel does not respond to this complaint in the next 1 week. Name: Rahul Azad email: alienbird.[protected]@gmail.com Airtel Account number: [protected] Proof of all the Bills attached with this complaint.

Hello sir . my name is himanshu from narnaul haryana. i got a call from airtel dealer office. talked with Mr. Rajiv . he said change ur number into postpaid and plan is one month 500 minutes calls Local and Std, 200 sms, 1GB 3G internet And all roming free. i submit my photo and 250 rupppes on 1 may 2014. he said my number change into 24 hour but number not yet change. My Number is [protected].

I am using Airtel broadband service. I faced lot of technical issues. I complained many times and it took months sometimes to resolve the issue. Finally I fed up and stop making the payment and told will make payment only after resolving the issue. Now the service is barred from 20 days by Airtel. But they generating the bill and asking payment for the "barred period". As per them, even service is not provided by Airtel for another 2/3 months, I have to make complete payment for that period. Don't know how to solve this issue. If I will make payment, technical issues will not be addressed. Even if I will not make payment, anyhow they are generating for that period and asking for payment, So without using the service at all, I need to make payment to them for "FREE". What a pity.

I am an Airtel user and received a call from [protected] and told me that I won 25 Lakhs lottery... He has given me one no. [protected] and asked me to call on this no. who is the bank manager. He will tell me how to get lottery amount. I immediately call to Airtel customer care and report them for the same. I suggest that there should be some kind of banned on these nos. BEWARE OF SUCH KIND OF FAKE CALLS...GOVT SHOULD TAKE SOME ACTION ON THAT

Haii bought my airtel sim around four years back that time i was staying at yelahanka airforce bangalore with family and my airtel number is [protected].Few weak back i took a duplicate sim micro because of my new phone that time submitted my current address proof like passport because i changed my old address. And because of that after bared my sim with any intimation . Then again i resubmitted my documents to reactivate . But past two week my sim is not working and from airtel office nobody is taking responsibility . Such a bad experience i am facing now. kindly do the needfull .

Sir, I regret to inform you that Rs.60/- balance did not transferred in my above said Mobile No. I have paid yesterday at 1.10P.M. that amount through my visa card of Dena Bank. I have got message from my bank that amount has been debited. Recharge transaction ref No.[protected]. Pl take quick action for crediting that amount in my above said mobile no. An early action will be appreciated. Adv Ashok Kr Aggarwal. 26/87, Shakti Nagar, Delhi-110007 Mob [protected]/[protected]

Hello I want to give a complaint around my Landline/Broadband number: [protected] /// [protected]. In the month of Feb 2014, I've an Internet broadband connection from Airtel and as per the prorata- I got my fist bill in the month of March for Rs 522/- which I paid on 17th march 2014 with my sister's credit card online to Airtel. Details of the Payment: - Date of payment -17th march Credit / Debit card number Bank Statement showing debit if applicable Transaction ID / Snapshot of transaction page-74766514076410499457157 However Airtel stated that they have not received the payment. I gave them all the necessary details like credit card number, transaction number etc. I again called the help desk and this time they have asked for credit card statement scan copy & aquirer number from the credit card company which I forwarded the same on 20/04/2014. The helpdesk person also stated that do not make the payment as firstly this issue needs to be resolved and later they disconnect my services. Now without using wifi, I have received 3 months bill for Rs 2846.10. I called them to stop my billing but they denied.I have been receiving threatening calls from Airtel collection department to pay the bill and they are using unethical language and even they have send executive at my place to retrieve the amount. I have already lodged a complaint @ [protected]@in.airtel.com ticket number (Qrc122041423044734313372) but resolution date is passed and I have not been contacted. Please look into the matter at urgency and we would not like to continue the services. If you can help in some way or the other to resolve my issue then i would appreciate. Best Regards Amarpal [protected] aman.s.[protected]@gmail.com

Dear Sir,

My name is Shivakumar Sunkar, with the below mentioned person, applied to postpaid connection via MNP on Feb 11th with all the required documents after getting rejected for 3 times before.

One customer executive of Airtel named Jalani or Jilani(Phone No. [protected]) called me and said that he'll be converting to postpaid for sure this time.
On Feb-11th-2014, he sent one person to BanjaraHills road no.12 to collect all the required documents, written my details in a notebook and gave one Airtel postpaid micro SIM.
(Micro Sim No.[protected]H-2). As he asked for security deposit, i have given 300/-.


Later he called and said that in 15days it will get converted to postpaid. Also he had given assurance to refund the entire money if it gets rejected.
And this time also application got rejected. As i was calling him since many days, his number is getting switched off.
So please let me know how and where i can get may money back and return this SIM.
Later Airtel representative called me and said that he is helpless.
They has to know and to track using micro sim number from where they has processed my application.

This is regarding Issues with my Airtel Ac No - [protected] AND Landline/Broadband[protected]

To begin,
I had applied for a connection in DEC-2013, first week,
I had to go out of Pune, for 15/20 days, due to which, the actual Installation/commissioning of the Landline/Broadband was delayed and done on 1st JAN 2014.

I had initial problems like my Devices were NOT getting connected, if 1 device connects - the other device - already connected was getting disconnected.
I had the No. of the Installation Engineer - Mr.Namdev - Mobile:[protected], Whom I contacted multiple times to resolve this, He did visit – after about 4/5 calls and checked..
However, it took few days to stabilize – ALL my Devices got connected to WIFI without issues,
I also called in Customer Support, So, I could connect more than 4 devices. I have a total of 7 devices.

On 12-JAN-2014,
I noticed there was NO Internet - I waited till 13-JAN, afternoon - even then - there was NO Internet connectivity.
I called up customer care on 13 JAN - and raised a Service Request.

You can find that, I have made multiple complaints in following days and weeks, regarding this…

From 12-JAN, 2014 – the Landline and Broadband Service’s are “DOWN”, even till - 4th MAY 2014. I have requested Cancellation of this service on 4-July.

Initially, I called the Customer Care - I was informed - it will be resolved in 3 days, next time, it become 1 week.
After multiple followup's - even after 1 month of Outage - they informed there was some cable Issue and NOT yet resolved and worst there was NO fixed timeline as well, to resolve the Issue.

Same situation continued for 2 more months, till about 20/22 days back, when, I started receiving calls to make Bill Payment.

On multiple occasions - I had to narrate the situation, and informed that, I will make the Payment - Once the Service is Restored.
I even had Airtel Customer Care promise that- they will Update their Billing Department – NOT TO CALL ME FOR PAYMENTS, - Because of NO Service..

However – it did not stop, ,
Every time I was called for making Payments – I REITERATED THAT I WILL Pay – full outstanding amount – Immediately - after - the Services gets Restored.

I have made it very clear to the Airtel Customer Care and Airtel Billing department, that, I have NO Problems paying the Bill/Outstanding - PROVIDED THE SERVICES ARE RESTORED.
The service was NEVER restored. It’s still Down - as of 4-july. Almost for 4 months.

After this, on 26th APRIL,
A COLLECTION AGENT turned up at my House - Demanding the Payments to be Made.
I could not Believe that, AIRTEL was sending this guy to my house - despite the Issue being present and my services being DOWN from last 3 months +.
The Collection Agent - says, He is NOT aware of my Case - and it’s not his Job. He said I have to pay up that’s all. I had to explain the situation, He called his department and confirmed himself that there was NO service for my Landline Connection.., The Agent promised, He would send an Engineer to Check on the Problem - but, Nobody has turned up, nor, has anybody called up and check to check/verify.

Even that day, I called up Customer Care, and reiterated that, I will make the ALL Payments – the moment My services was Restored.
I have to call Customer care - every time, and listen to the same story – on why there is NO resolution to the Problem - but, that did not stop Airtel, from asking me to make Payment- for a Service - WHICH IS DOWN FROM LAST 3 MONTHS..and to top it, send a Collection Agent to my house.

I did get 1 call – from Billing that – I think on 27th – not sure, informing that they have wavied the Amount for the time – the service was down.


It doesn’t end here, ,
Yesterday - 29th April, afternoon 1 PM,
I went to AIRTEL Relationship Center - at PARIHAR CHOWK - AUNDH - Pune, to make the Payment.
I had an argument regarding this and after which, Your representatives said, why have I not come to the Center to Complain, and they are NOT aware nor is it their responsibility that, I was having problems.
Finally - When I tried to Pay - the Person in BILLING Section REFUSED to take the Payment.

HE DID NOT ACCEPT MY PAYMENT - POINT BLANK. I had to make payment over Internet.
Instead of listening to customers issue - they are arguing that, it’s not their job, nor, their responsibility that, I was having this problem.

AIRTEL BILLING PERSON IN THE RELATIONSHIP CENTER “REFUSED” TO ACCEPT MY PAYMENT, AND SAID I CAN DO WHATEVER I WANT. This was around 1 PM afternoon, , 29 April, 2014.

For me, AIRTEL Relationship Center employees are Airtel.
I don’t care - if they are in Support, Care, Billing Or any other Departments. It’s their job to listen to the customer’s problem/issue ATLEAST – even if they cannot help/resolve the same, or – even if they are Not responsible for it.

Everybody - from the Customer Care, to, Tech Supprt, to Billing, to Relationship Center associates, to Collection Agent – ALL Just claim, they don’t know, and they are NOT responsible, NOBODY IN ANY DEPARTMENT SEEMS TO HAVE ANY IDEA OF WHATS HAPPENING, I HAVE TO EXPLAIN THE SITUATION TO EVERY PERSON THAT I SPEAK WITH - EVERY TIME.
AND WORST - THEY HAVE THE AUDACITY TO TELL ME ON MY FACE - THAT, ITS NOT THEIR RESPONSABILITY OR PROBLEM. I CAN DO WHATEVER I WANT..

Does Airtel expect me to try to reach out to Airtel CEO of Airtel regarding my Issue??,
What are the Customer Care / Relationship center associates for?? Nobody is willing to take ownership of the problem, , at-least to listen to customer compliant.., this was never there in all my interactions – in the last 4 months – and was to my dismay – It was followed by utterly callous and negligent and DON’T GIVE A DAMM attitude of EVERYBODY, I have interacted.

Airtel AUNDH – PUNE, Relationship center Employees/Associates are not even willing to listen to their Customer – and blandly retort, I DONT KNOW, THATS NOT MY JOB, to anything and everything I had to say them ????


continues,
Yesterday - Tuesday - 29th APRIL,
Morning about 10, I get an SMS - from One Mr. Manoj Shinde – Mobile[protected] Who claimed to be a LAWYER for AIRTEL, informing that, there is a CASE against me, for NON Payment of Dues !!!

I called him and spoke to him, and was informed that Airtel has put a case against Me, I asked him to give me some time so I can check with Customer care.
When, I called – Customer care does not seem to know about this, I was informed that, there is a Waiver of some Amount - Due to NON service - and My Outstanding was Rs.666/-and I could Pay that amount and revert to that Lawyer informing that, Outstanding Payment was Done, and there would be no question of any Case...

I made this Payment ONLINE, , BEACUSE AIRTEL EXECUTIVE IN BILLING IN AUNDH - PUNE, Relationship center REFUSED to take my Payment. As I had explained earlier…

Now,
After paying this Rs.666/- and confirming again from Customer Care – there was NO Outstanding amount to be Paid, I contacted Your Lawyer back, and informed that, I have made the Outstanding Payment, ,

However, to my utter shock and surprise - He insisted that I MUST make a Payment of nothing less than Rs.3000 – THREE THOUSAND RUPEES, ,
Or,
I have to come to Court – Lok Adalat at Shivaji Nagar Court..

He is giving refrence of

SHIVAJI NAGAR COURT CASE – AIRTEL/APRIL 2013/12854

I tried explaining that - I have made FULL Payment of Outstanding Amount, But, He was NOT willing to listen and told me attend to Court case. His language was Rude, He cut off my Phone - twice, and Later sent me another SMS asking to Pay up.. This is literally, THREATINING, to make payment of Rs.3000/- else, there will be case and I will be fined, and etc etc..

This is nothing short of EXTORTION, , trying to INTIMIDATE people into paying an amount much more than - whatever outstanding, Despite the problem not being resolved by your end in more than 3 months...

This has been my Harrowing experience with Airtel, from last about 4 months now., , Just, for making a mistake of trying to subscribe to your Landline/Internet service..
I finally decided that, I would NOT continue to have any relationship / services from AIRTEL.
I have put a request for CLOSURE/CANCELLATION of this Landline/Broadband - AS WELL AS CLOSURE/CANCELLATION of My 4G Internet Dongle/Service.

I am not going to avail of any services of AIRTEL in future.
I am going to provide this feedback to all my friends/relatives/contact on the horrible experience and pathetic, negligent, totally Callous and DON’T CARE attitude of AIRTEL, its Employees - specially in Airtel AUNDH - PUNE, Relationship Center.

Hello, I purchased an Airtel 4G router connection (no [protected]) on Friday, May 2, 2014 from a vendor and the physical verification was completed on Saturday, May 3, 2014 morning. I have been following-up with the vendor as well as the Airtel customer care on activation of my connection and both of them are blaming each other to check on verification status. Please help me with activation of my connection since its been 6 days since the date of purchase. Kindly reach me on [protected]@yahoo.co.in for further details in this regard. Thanks, Ananda

I recently moved to Chennai, I was in need of Internet so I booked for Airtel broadband connection online. I paid 500 for the booking. Waited for 2 days as they said their executive will contact me with the details within 48 hours but no, I had to mail them back to enquire about the matter.They replied my mail saying the usual and my case being registered, told me to wait again. Sure, I waited again: lost in vain. Mailed them again, same reply with a word or two added/remove, same-same and it goes on. Eventually, I mailed them seeking refund and I got a reply, it was a usual reply but this time a line added to it "We seek your kind co-operation in this regard" (seriously?). I don't know if it's the word refund or a miracle, someone from Airtel called me up(finally)saying he's calling from his office( must be big), he asked for my address. I said I'd text him the address in his number, I texted twice the address to his number. Since I was aware of them I knew I had to wait so I waited 3 days. No reply, no signs of that someone too so I called him up. He was speaking tamil at first, I told him about the broadband then he realized it was "Job" so he told me he'd call me back after 10 minutes. Funny thing is, his 10 minutes is not over yet. Good Grace! Someone tell him it's going to be a week.
p.s- I don't need the connection and the refund too. 1 Thumps down to Airtel, hope they start treating their customer right else another thumps down might follow.

dear sir,
my broad band number[protected] & account number [protected], is not being attended, since a long, instead of continous complained, of which, i have full record with complaint numbers.
please look in to the matter, atonce, URGENTLY.
kindly acknowledge,

sneh jain
BH-26, sukhliya, Bapat Chauraha
in front of Bharat Mata Mandir,
INDORE (MP)
Mobile : [protected]

I paid Rs. 2, 690/- on 06th November, 2012 for
installation of Digital TV HD (Economy Sports Pack) at my residence No. C – 3 /
261, Lodhi Colony, New Delhi – 110003 vide “customer relationship form Serial
No. DL 10393073”. The payment was received
in cash by Shri G. C. Tripathi (Mobile No. [protected]). However, the DTH was not installed at my
residence. I contacted the Airtel for
further necessary action in this regard, but they ask for the customer ID but
as the DTH has not been installed, no customer ID was generated.

Further, I spoke to the Airtel. One Sr. representative attend the call and
made a conference between me, Airtel and Shri G. C. Tripathi. Shri G. C. Tripathi accepted that he
collected the money and will not return the money now (I have recorded the
whole conversations). Afterward, the
Airtel sent me a mail conveying for log a FIR agaist Shri G. C. Tripathi.

I am frustrated now. My question is, if I have paid the money to
an agent in the name of Airtel, Airtel should take all the responsibility
regarding the agents & should take action against the agent / dealer, not
by the customer.

In view of the above facts, I requested that the Airtel may
kindly look it in to this matter. An
early action in the matter will be highly appreciated.


With all regards

Shailendra Bhandari

Contact No.
[protected]

Hi, My Mobile number is [protected]. i am using Airtel mobile number since last 10 years almost. GPRS is activated in my plans. and i am using it for last so many years without any problem. But in my April month bill i have got bill of almost 2500 Rs. I am not able to understand why suddenly i got this much bill. As per customer care this is because of data usage but why there is sudden increase in my bill. mostly i use wifi for data usage. But i have never faced this kind of issue . Pls help as am not able to understand this increase in bill.

myself Rama sankar from visakhapatnam and i have converted pre-paid to post paid 5 months back, but its more than my expected bill, so i want to convert post paid to pre paid but here service centre people said that it will take one year time. mysel[censored]seing airtel for the last 5 years. so kindly sort out my issue to convert into pre-paid as earlier as possible. thank you very much

Airtel has increased with internet pack pricing unlikely others are giving in much lesser rate, and tis sim card is in my frnds name i want to change it to my name and portal to different service provider. My tarriff rate are very high tis is not how you treat a prolonged cus.

I performed an Online Recharge from my ICICI bank account, but by mistake I did a recharge on a wrong number. Instead of doing a recharge on +[protected], I did a recharge for number +9176 73 938647. through EasyMobilerecharge.com Order No: 38906224 Mobile/DTH No: [protected] Recharge Amount: 198 Date:[protected]:54:53 I hope this problem will be looked into and dealt with quickly. Thanks & Regards, prasanna

I was offered to change my prepaid mobile no to post paid. Impression marketing rep collected my documents and money as security deposit on 14 Apr 2014. There after no information given to me.I called several time and they refuse to talk and disconnected my call. when i called in other mobile no several time the reps told feedback will be given but still now no information given to me that why the no has not activated.

Sir, I would like to inform you that I have lost my mobile phone along with the Sim card. Sir, I request you to please block the my number[protected] till i get the new sim or duplicate sim. Thanks, Sumesh S Rao current contact No. [protected] if any

Dear sir I want that we are Change my plan in 199 to 699 (Advance Rental) My Airtal Number are [protected] and [protected]. If not Possable. So please Close My both number. My Alternate number is [protected] Regards Arvind singh