Airtel Complaints & Reviews

I have a complaint on behalf airtel connection number - [protected]. *after mid of FAB we stooped using this broadband connection. and i went out of city by telling that cut the connection as i will not be using it anymore.* *though i am not using it they were calling to pay the bill amount of full month of FEB. and i have paid the 2 month bill (3000- Jan and FEB).* *now it is showing the bill of March **month. according to your customer care executives and agents it will be enough if i pay that 3k bill of 2 months.* *and they have also stopped the service after that.* *now i am getting a call for MARCH month. what is this??? though they have stooped the connection and service they are charging one extra month bill with late fee. * *I am requesting you to take this compliant seriously and cut the connection and if they will call me for March month bill i will not tolerate and go to consumer forum.* *I have changed my address and i was planing to take the airtel new connection but if this is the case i will stop using your service. and make compliant in online forums as well.* *please call me for any clearance. my mobile number is - [protected].*

Dear sir, since yesterday My airtel prepaid Mobile no [protected] showing invalid sim. This No is with me since 10 years and this is the common no which is given to every one. Hence kindly activate the same immediately arun m warads

Hi, I am Ashwin Prakash Hegde, I am using Airtel as my Telecommunication provider, my phone number is [protected], recently it has come to my notice that I am not allowed to make International Calls from my number, I get a voice message which says, " You are not allowed to call this number" and the call disconnects. The changes have happened recently without my notice, as I regularly make International Calls. When intimated the same...

Dear Sir/madam Request you to block airtel prepaid connection [protected] As i have lost my mobile so as to avoid misuse of the same. Iam getting a busy tone when we try calling upto this number. Please consider it as an urgent request. Thanks and regards Srinivasamurthy N A

From 9th February 2014 to 12th April 2014, without my consent Airtel DTH added two HD packages: Colour HD(45 Rs per month) and Sony HD(45 Rs per month) in my account. They did not even informed me about this. Today I checked my previous recharge date and came to know that Airtel DTH is deducting 320 Rs per month instead of 230 Rs per month(which is my actual package rate). I want reimbursement of 200 Rs per month from Airtel DTH, which they deducted from 9th February 2014 to till date from my Airtel Account(Id: [protected]) unjustly.

Dear Sir / madame I Sk Shabeer Ahmed customer of airtel service from may 2005. I applied to port for my number [protected] and regarding this i have received a call from a female customer care on 12/04/2014 at 18:35 from this number [protected] and i explained my problem against call cost sms and net pack are higher side so i cant effort for it so and i told i want offer only my call cost reduction i even explained other service offer to her she replied that we can give 36 p/min but i asked only 10 p/min for airtel local and other as 30 p/min she said she can not give the offer and i replied that I don't your offer she replied will you continue in airtel service then i said its my wish. Then Here she asked my district and pin code, when asked why you want these details then she started threatening me that she will disconnect my airtel connection within one hour then i said its my wish to continue in airtel or i will keep my airtel number for incoming calls only or dummy in my mobile in raised voice then she disconnect the call is this fair I am asking is this fair way to talk the one of old customer who is using your service from may 2005 and i will lodge a compliant in consumer court. I want answer and action for why she was threatening me that she disconnect my connection

Few days later I have posted complaint that I am getting too many messages Airtel called me and said this is due because I have recharge my digital TV last day and he said any other issue I told him that my account is deducted with RS 60 with pocket TV he said we will remove service and we will credit RS 60 to Airtel digital TV account. Then they removed two month service of which I have paid for and also removed that service but I don't recieve my balance.Now I can not use that service and money is deducted also.

Sir/madam, I want to know the detail call history of my prepaid Mobile no [protected] for the past 7-8 months of all incoming, out going and miss calls with all the details like name with mobile number, time, call duration. Please its really very urgent I lost some important contact. Thanks and please provide me all the details as early as possible.

i have paid the full bill of my airtel number and submitted an application for converting my number to postpaid to prepaid in the airtel outlet Samanyu Telecom Service, Shop No 16, Near L B Stadium, Basheerbagh, Hyderabad - 500029...after 3 days i called airtel c care they said that there is no application given by u for conversion... and even he charged rs 100 for migration...

I have purchased Airtel dongle for internet plan plan with monthly 8gb as download limit in Feb, but after testing in Month of February, i felt as the download limit is less and the monthly charges is more (Rs.1250/-) I thought of going for disconnection.

Then on[protected] i requested for disconnection then one of their customer care executive by name Ms.Suryakala called me saying that as the AIRTEL does not want to lose the customer she requested me to change to prepaid card then at that time I said OK.

But as I could not find time then i requested calling customer care saying that i could not go so raised another disconnection[protected], again the same customer care executive Ms.Suryakala called me and requested me again to convert to prepaid as she has done followup twice it will be a remark for her. and she made false promise that i will be given a full waiver of one month bill if i convert to prepaid. Believing her false promise I went to the Airtel Outlet at Kukatpally, Hyderabad and when i asked them they told me i have to clear my bills which is amounting to Rs.666/- then i did the same and more over the customer care executive has promised i will be given a free sim if i migrate to postpaid to prepaid but i have been charged Rs.25/-.

Added to completely paying and migrating to prepaid they sent me bill of Rs.140/-, when i spoke to one of their executive Mr.Vivek and explained him about the situation he transformed me to their Floor Manager, she tried to explain about the prorata bill and all those stuff. When I asked for the Disconnection it is their mistake they took 1 week extra time and charged for that too. This is absolutely fooling the people around.

In my life time i dont use airtel services and tell all my friends to disconnect from airtel and better to switch to any other services as they are bound to fool the people. When there is no proper cordination between the employees and the management and the franchise what service they are providing.

I HAVE BEEN FOOLED BY AIRTEL WITH THEIR FALSE PROMISE JUST TO SAFE GAURD THEIR JOB. THE PERSON WHO FOOLED ME BY FALSE PROMISE IS SURYAKALA (EXECUTIVE)

FRIENDS NEVR GO FOR AIRTEL SERVICE OR ELSE U WILL BE FOOLED FOR SO MANY TIMES.

Regards
Balaji
[protected]

Dear Consumer form, In spite of keeping number of times mail to customer care we have received the replay the bill is correct actualy the usage of my mobile data for the month of march is 1.06mb but the bill is showing me 1.50mb, kindly follow the details of mail which i have kept for customer care. For calling to customer care the have barred my out going services. [protected] Forwarded message[protected] From: Rakesh Munna <[protected]@gmail.com> Date: Fri, Apr 11, 2014 at 2:14 PM Subject: Fwd: FWD: YOUR AIRTEL BILL FOR MOBILE NUMBER: [protected], BILL DATE: 28-MAR-2014, AIRTEL ACCOUNT:[protected] [|BAL|Qrc102041413045132043173|] To: nodalofficer.[protected]@in.airtel.com, [protected]@airtelindia.com, [protected]@in.airtel.com, appellate.[protected]@in.airtel.com REMINDER 01 [protected] Forwarded message[protected] From: Rakesh Munna <[protected]@gmail.com> Date: Mon, Apr 7, 2014 at 7:00 PM Subject: Re: FWD: YOUR AIRTEL BILL FOR MOBILE NUMBER: [protected], BILL DATE: 28-MAR-2014, AIRTEL ACCOUNT:[protected] [|BAL|Qrc102041413045132043173|] To: Nodalofficer.[protected]@in.airtel.com, [protected]@in.airtel.com, appellate.[protected]@in.airtel.com Dear service provider, As per my bill of March2014 the date what i have used is showing 1.50 MB, Actually data what i have used for march 2014 is 1.06 MB iam having the details of it, Kindly give me the clarification of bill for paying the Bill For the account clarification for calling to airtel 121 customer care you have bared my out going service Regards, Rakesh. On Sat, Apr 5, 2014 at 10:42 AM, <Nodalofficer.[protected]@in.airtel.com> wrote: Dear Customer, This is in reference to your email dated 02 April 2014 regarding the services for your airtel mobile number [protected]. We would like to inform you that we have checked our records and found that your number Is barred due to Exposure Exceeds Credit Limit. Further, we would like to inform you that kindly make the payment to resume your services. Airtel regrets the inconvenience you are experiencing. We assure you the matter will be resolved at the earliest. Please do write in for further assistance. Customers touch points: Level 1: Customer care: 121/198 & [protected]@in.airtel.com, working Hours - 24/7 Level 2: Nodal Team: Nodalofficer.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM: Monday to Friday. Level 3: Appellate Authority: appellate.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM: Monday to Friday. Please visit our website www.airtel.in for a range of products and services. Yours Sincerely, Sakshee Bali Nodal office bharti airtel limited Click here to provide feedback Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=E82A57A0D93B...⇄ "If you are not satisfied with the resolution of your complaint, you may contact Appellate Authority with the SR number. Please click on http://airtel.in/applications/xm/MobileAppellateAuth.jsp for Appellate Authority details." [protected]Original Message[protected] From: [protected]@gmail.com To: Nodalofficer.[protected]@in.airtel.com Cc: Sent: 02/04/2014 01:26:25 PM Subject: Fwd: Your airtel Bill for Mobile Number: [protected], Bill Date: 28-Mar-2014, airtel Account:[protected] Dear service provider (AIR TEL), For the account clarification for calling to airtel 121 customer care you have bared my out going service On Tue, Apr 1, 2014 at 5:59 PM, Rakesh Munna wrote: Dear team, According to the bill we want the data download details (with name of the software or application with file size). On Sat, Mar 29, 2014 at 8:10 PM, wrote: View and pay your bill, the easiest way! logo airtel number : [protected] Monthly charge : 8, 981.28 Relationship number :[protected] Due amount* : 8, 981.67 Bill period: 26-Feb-2014 to 25-Mar-2014 Due date* : 15-Apr-2014 View bill Pay bill Automate your monthly bill payments! Register now for paperless SI (standing instructions) 1 Enter your airtel number 2 Key in your credit card details 3 Get instant confirmation Enroll Now Now check ebills for your airtel postpaid/fixedline and transactions related to prepaid/digitalTV accounts at the touch of a button and help make a greener planet. Just login to airtel My Account and enjoy a host of benefits! My Account advantages: ¿ View your current and past bills at one place ¿ Pay your bill in easy steps ¿ Add or remove your airtel services ¿ Know your current usage amount ¿ Update your email ID ¿ Change your bill mode ¿ Raise requests and complaints ¿ View/Download account statement Some Important Points: * Your airtel email bill is protected by a unique password which is sent to your mobile * Ebill password remains same month on month & is case sensitive with no special characters * For mobile ebill password, SMS EBILLPASSWORD to 121 or Click Here * For data card, SMS EBILLPASSWORD to 121 from registered airtel mobile or to [protected] from a registered non-airtel mobile * You will need Adobe Acrobat to open the attachment. If you dont have Acrobat, please click here: http://www.adobe.com/products/acrobat/readstep2.html * Your Web/IT/Email administrator should permit emails with attachments Best Wishes, Customer Services Bharti airtel limited Due amount*: In case the value is " - ", please refer to the amount generated in the billed account. Due date*: In case you have not paid your previous bill, then the payment due date is 'immediate'. Please note, if you are not the intended recipient of this email, do drop us a mail at [protected]@in.airtel.com. We will ensure immediate updation at our end.

I am an airtel postpaid customer . I have 1GB free data usage free under my plan (67 CUG 199)but in between they activated 3G, I called up customer care to deactivate 3G and reactivate 2G but they activated generic 10ps/10kb plan and for 2days I was charged 2500Rs for using around 250Mb . This amount was added to my unbilled usage, it crossed my credit limit. But my usage was not crossed 1GB limit under 2G bandwidth.and whatever they calculated was wrong. I started getting calls as early as 8AM in the morning to make an interim payment of 2000+Rs otherwise my services will be barred. They barred my outgoing services along with GPRS. However I raised many concerns and sent mails as complaints .For one or 2 days I was able to get the connection back. I asked to waive off this wrong unbilled amount and asked to reactivate my services but the airtel support team kept on replying the same that I have to pay 2000Rs.So my outgoing services were barred. Even after sending sending 10s of mails they kept saying I have to revert after the bill generation.I even escalated it to appellate Mumbai team . Got the same response. If they dont have the details of our usage then who has it ? If they dont have the details and cant analyze before bill generation why barr services of customers instead? I have lost my time and services over this.and I have to pay for not using services for 11 days also for the mistake of airtel system. After bill generation, I mailed again to waive off the wrong amount. They waived off 2247Rs and saying to pay 831Rs ..Actual bill was 3083Rs. In the bill its clearly mentioned that I have used around 810-830Mb data, even then they replied me that I have used 25000Kb more than the limit . How come ? Is it not 1Gb =1024Mb ? They still need to waive off 550Rs more .

I have use airtel postpaid number airtel postpaid number is [protected] .I have use Internet plan 0 rental 2 gb plan without any month ly rental this promopromotion offers. Internet pack active since 09/03/2013 but company charge 899 . This month total bill charged 1311.rs ...plz advise If any clarification please CONTACT On this number [protected] Thanks & Regards Anuruddh singh [protected] [protected]@yahoo.com

Dear Sir / Madam,

Wrongly Payment made of Rs.4950/- at M/s Airtel Payment Mumbai from My HDFC Bank credit card on Dtd.11.03.2014 after many times discussion with airtel (after instruction by HDFC Bank for directly contact to the merchant) but Airtel not refund my transaction amount to till date i send all document proof to airtel as required by airtel like bank statement, transaction settlement details who received from Bank now airtel saying we are unable to trace the payment from our end they are not try to refund amount.

I already complaint to consumercomplaint.in from my 2nd email id ([protected]@gmail.com) on dtd.13.03.2014
for this fraudalant case who had on dtd.11.03.2014, fraudalant case details given below.

On Thu, Mar 13, 2014 at 1:29 PM, ConsumerComplaints.in &lt;[protected]@gmail.com&gt; wrote:
Sender IP: 118.91.176.51
E-Mail from "ankit kumar" to "Editors" at consumercomplaints.[protected]@gmail.com on www.consumercomplaints.in
Thu, 13 Mar 2014 07:29:37 -0400

I submitted complaint on dtd.11/03/2014 at your site against ICICI Bank and same day I had received a call from [protected] (Fraud group) he saying i received a complaint from consumercomplaint.in and i am calling from ICICI Bank Head Office Mumbai that time he provide a missed call for confirmation from ICICI Bank customer care no. No.33667777 and he had presser me for know my existing credit card details and warn if you not tell me i blocked your Credit Card, we have authorization for blocked credit card, i have loss from this person for Rs.4950/-

i tell u this issue regarding many people can be safe, if you take strict necessary action against this group.

Thanks &amp; Regards
Ankit

Now i request you please provide me refund amount from airtel as soon as possible.
Thanks for your co-operation


Thanks &amp; Regards
Ankit Kumar Manav
+91-[protected]

Hi, My name is Thinesh. I own the number [protected] for around 10 years now. Currently I am out of the country but always maintained my number at regular intervals. Now my number got deactivated without any notice and its ridiculous that even after using it, it has been disconnected. Let me know the way to get the number back again. Regards, Thinesh

Hello, Whoever it may concern, trust this mail finds you in true spirits. Since today afternoon the kind of behavior I got from your customer care representative is not at all acceptable. Please consider this mail on a high priority complaint against one of your customer care representative Ms. Aditi from Interface, 7th Floor, Building No. 7, Malad West. Mumbai Office. I would try to enlighten the incident happened with me. A small introduction here. I, Shees Gazdar is running my own food service business in Mumbai. I do have a large chain of outlets of a reknown International brand all across Mumbai. Today afternoon at 4:16pm, I got a call in one of my outlet’s landline from the number[protected], and co-incidentally I was present right there and in some consequences I attended her and the moment I started with my introduction with my name, she started abusing me very badly. The kind of words she used on the reply of each and every sentences of mine is not on a level that I could depict it in this mail. Coming from a minimal cultured background people would at least never think about behaving with an unknown person like this way. I would better say, I have never been abused even from a lowest level categorized people in this way ever. She talked rubbish, I hardly could believe she is a lady, cause in our country being a woman means self respect and self dignity, she lacks everything about it. Without knowing me, she was coming up with my parents, my background, my level and so many things. I was as surprised as shocked as well as irritated as nobody till date would dare to talk to me like this. Moreover, I couldn’t understand what my fault was. It was an employee named Mr. Israil Khan, an employee of my company, who got your post paid connection and somehow the bill amount was pending around just Rs. 1825, (which I already paid today-receipt no. 11286, Transaction ID [protected] after this issue). To be very honest, with the grace of Allah, I do run a level of business that I hardly could care of these small things and specially when nowhere I am related to all these things as I am so busy in my own work. My question to your team is how could you provide a post paid sim to anyone without any proper verification and address proof, ID proof etc. I have thousands of employee, I can’t look after each one’s personal care. I didn’t even know that guy got Airtel connectivity. Please give me a proper clarification why should I suffer of your irresponsible services. The call came in the morning regarding the same and the lady given the call to talk to my employee in my work place. I was constantly keeping my patience and tried to cool down her stating that I am the proprietor of the whole business chain. But she was not listening anything and abusing with my name, my business, my parents, self being and so on. I was hell busy with my own work but the call was so disturbing that I had to go to your Peninsula Chamber’s office and met Mr. Nilesh Rane. With all patience he listened to the whole matter and given a back call to that lady. Mr. Nilesh cooperated me though I didn’t see any step taken till now against her. Neither did I get an apology mail, nor a call. I would like you to check the recording of the same call and take the appropriate action against her. This is not a kind of service which customer expects from such a big organization like Airtel. I am very sure if this service will continue then nobody will stop you from gloom. I donot have any problem with whoever she is. But I have serious problem with your employee who could behave beyond imagination. I wouldn’t stop here if I do not get a prompt response from your side. So, keep your eyes in this matter. The consumer court’s door step is not very far. Really a shame ! On a serious note, I need a reply from your side as early as possible. Regards, Shees Gazdar +[protected] Proprietor Tej Enterprises

My Airtel mobile number is [protected]. Issue: I am having Network coverage issue. Coverage is extremely poor and fluctuating continuously at my billing address. I have complained couple of times, they come, take some reading/survey and goes off. No update to customer and closing off Incidents without consulting me and my confirmation. Is it a correct way of handling Incidents? After that I stopped making payment and eventually their billing team calls me up and requesting me to make the payment, but I clearly told them nothing going to be paid/made from my end till the time Airtel fix ongoing network issue. Issue is since very begining, day one issue. Problem is that I am having 3 Airtel connections, 4g Dongle (not working because of Network issue, have to keep in the box itself!) & Other BB-Airtel partially working, depends when that receives signal. Kindly, let me know how can I come out of this issue, will it be ever going to be resolved? All the complaint numbers should be with Airtel against my number. They should have recordings for conversation which took place between their call center agents and me. One word - Pathetic commitment level, pathetic customer service.. (seems customer care agents sit there just to activate and deactivate caller tunes, indeed very issue, but when something serious issue comes, like network issue, they are useless. even nodal team and network team) Now, I want to go with MNP and switch to SP. So, can I do that without making any payment to Airtel because I don't feel like paying any amount to Airtel now, they are already cheating me since so many days, .. since day one, Cheers! Jeet

Hi, I am working in MNC Company and availed Airtel H32 CUG 150 plan on 26th Mar’14. During the commitment the roaming charges for both Incoming & outgoing calls as per the above plan is 0.60/min and this confirmation I have received through SMS also from Airtel. But the 1 st month bill is generated and received through email. The above committed plan is not reflecting in bill. The roaming charges mentioned is incoming 0.75/min & outgoing is 1.0/Min. When I had called to customer care they are not ready to accept this and they are saying the plan got changed more than 1 month and are not ready to revise it as per the commitment. This is totally cheating to customers. Please help out to me and take the necessary action on the service provider. If you need any necessary information I am ready to provide the same. Regards, Shrikant [protected]

Dear Sir/Madam, One of the airtel agent has provided a post paid mobile number([protected]) in Dec-2013, and the number has been activated on 25th Dec 2013. The first bill has generated on 6th Jan 2014 and the bill amount they told that Rs.860+ for that i used all calls and data also in my limit, whatever the agent explained. From Jan-2014 onwards they are not able to solve my problem and my number is disabled by them on Feb-2014. Totally i used that number full pledged only for 40 days. They are not able solve the first bill issue, and totally Rs.1650+ bill has been send now. Why should i pay that much amount as i used that mobile in my offer limit for 40 days only. Plan details: CORPORATE COMBO PLAN RS.299 Please help and solve the issue. Regards, Anjaneyulu V.

Hi, I have been using a Airtel wireless internet connection(3G), recently I have requested to suspend the service on March 2nd 2014. I thought the service was suspended. But, Today, I got a bill for the period Mar 5th to Apr 4th. Please suggest me what to do now? Thanks, Anil