Airtel Complaints & Reviews

| am using Airtel No. [protected] from the last many years. Currently, Myplan 999 is activated on my number. During the last bill cycle (i.e. 23 March, 2014 to 22 April, 2014) my internet usage was expected to exceed the free internet data activated under the above plan. On 9th or 10th April, I had around 800 MB of 3G data available. I called customer care to know about other options to increase the data limit. I was informed about INR 175 plan in which I would get 500 MB of 3G data. Based on the information provided to me, I requested for activation of said plan. I have received my bill for the above bill cycle, in which around INR 500/- have been charged for data usage. The total data available to me during the said bill cycle after activation of INR 175 plan was around 3.3GB and I only used around 3GB data out of the same. Accordingly, no amount for data usage should have been separately charged in my bill. When I called up customer care, I was told that on activation of INR 175 plan, the data available to me on said date i.e. around 800MB lapsed. First of all I was never told by customer service executive before activation of plan and while I was asking him/her about the plan, that the existing data would lapse. The company through its customers service executives is expected to provide complete information to the customer. Thus, it is a fault on the part of company. If complete information would have been given to me, I would have never activated such plan, to have my 800MB lapsed and pay INR 175 to get lesser data i.e. only 500MB. No prudent person would do that ever. Logically, also this is an incorrect policy of the company. The company should not activate a plan in a situation like I was in. If the company does so, the consumer is actually being cheated. I now want that Airtel should revise my bill to waive off the internet data charges as usage was well within the limit which I was legally entitled to during the above bill cycle (under Myplan 999 and INR 175 plan, together), as the said situation has arisen due to faulty policy of the company and mistake of the company's employee who provided incomplete information. Regards CA Sagar Singhal [protected] [protected]@gmail.com

I was using 1599 plan and I ring to cc for for plan change 3600 hundred miuntes according to my use while roaming but cc activate other plan.nowI am in roaming also and call rate Is 1.50 who would pay this extra charge.i contact with cc but They have no solution and making me fool in spite lot of call specially team leader pardeep and many cc calls.i specially request him pl mention in notes my wrong plan activation .but he did not mention and mail to authority concern.i find when I next day call to cc.pl solve my problem and listen my recording how many time I call to cc and what will be solution. my mob no [protected] email bhatti.[protected]@gmail.com

I have been a very old customer of Airtel. My Account number is : 15795114 This is the second time airtel is increasing my Tariff. In September 2012, my tariff was increased. This year again they again have increased the Tariff. This is not acceptable to me. I gave a written complaint to airtel in March expressing my discontent. I got a call from Airtel on April 2 and the lady confirmed me that my plan will not be changed. My Invoice for month of May has been generated and i see that the plan has been revised. I am very upset at this and i will not be paying the bill till this is corrected. @Airtel : please contact me on my registered email id

I have an Airtel Prepaid card with over 8 years o[censored]sage. Since Last renewal of my Data booster for Rs.155 with 1GB Data for 28 Days, there has been continuous deduction of amount ranging from 0.05 Ps to Rs.18.53. When I call the call centre on VO, after pressing option of speaking to Customer Care Officer, it gets disconnected even before they take the call. It has happnened numerous times. Pathetic service. They have even added a 0.49Ps charge for the 1st message, despite having a National & Local SMS Booster. Totally unpredictable. They shud clarify this and make refund of all these cuts. Their sensex statements says that to improve their bottom lines they have increased the tariff but atleast inform the customers so that they can select alternatives.

I've been using Airtel broadband for mroe than 5 years, Now I was out of station for past two weeks so I cant pick any calls from unkown number, Airtel called me yesterday for payment, I was not able to attend the phone call due to some business meeting, immediately they called to two of my friends for payment using my Call records, its really a worst thing, it is the way to treat your customer and reveal my call records, Got call from this numbers : [protected] [protected]

I had applied for a broadband connection on 30th (Application No.:ONBANGA[protected]. The website promises that someone from Airtel would contact me within 3 working days otherwise they will refund the money. However no one contacted me. Later on filed a complaint with customer care (Complaint no.[protected], I was assured that someone will contact me. However no executive contacted me. I have been following up on this complaint and apart from empty assurance I am getting nothing. Even raised a complaint on Facebook, and was assured that this matter would be prioritized, but still everything is status-quo. What the hell is wrong with Airtel. if you cant give me a connection atleast have the courtesy of issuing me a Refund. And what about the top management, do you simply sleep when the rest of your department is busy harassing customers like this. Shame on you.

I had applied for a 199 postpaid plan, airtel in turn activated a 499 postpaid plan without my concern. On reporting the issue airtel customer care said that the plan would be changed if i send a email to customer care. I sent a email but airtel never responded. They said i would have to pay pro rata till the plan is changed which i refused to through a email. Airtel is trying to fool customers and activates high monthly rental plans without customer approval. Later they take their own sweet time to resolve the issue trying to burden the customer with inflated bills. Trai to take note of such actions.

I am using Airtel from a long time. This guys really a big cheater. In march I move to Delhi from Firozabad and my number work at a time. Now I have seen that my number didn't able to make a call. Can airtel guys help me to fix this problem. Thanks I have also posted same problem to Airtel need help form.

hello sir/mam, I had Airtel sim on name of FATEMA MEHBOOB Mobile No. [protected] (State Rajasthan) I had recharge of Rs57 as special recharge on Airtel of internet 1GB 2G for 30Days. IN that 200MB & 824MB has given differently. In that after 200MB, MB was deducted from 824MB obivously. But After 200MB my Main Balance is charge by Rs 52.43 (that time my balance was 52.63) after deduction it was 0.23 paisa. So then i call to customer service he says that after 200MB you have to restart your mobile to use 824MB but when i recharge 57rs. (special offer recharge) they didn't give any instruction about that you has to restart your mobile after 200MB but then also i said ok and restart my mobile to use 824MB but then also amount is deducted from main balance by 0.21 paisa. so, now you know that he was lieing to me. And after that i again call to customer service that time ther was another person she says you have to select GSM only in setting to use that 824MB that time in my mobile (Auto CDMA/GSM)is selected like all mobile phone had select by default, if you had ther is any 2G or 3G recharge its was selected automatically by mobile and i had uses several communication services like (Docomo, Idea etc.) and ther is nothing about that you had to select GSM only on setting when you had recharge of 2G internet it work properly whether you had recharge 2G or 3G all think is that customer service was lieing and deducted my main balance 52.43 paisa. and if ther is any rules regarding usage of 824MB by selecting GSM only they has to give instruction about that to consumer. but all i want to says that ther is no instruction given by Airtel service to how to use that 824MB so, i want to complaint about that i want my RS 52.43 back from Airtel

Hello Sir, I had requested for a new broadband connection on 22nd April '2014 from the online system of Airtel. I didn't get any call from Airtel office on the same. I called them on 24th April to know the status. The executive told that some person will contact me within 1-2 working days. I waited for 3-4 days. No one called. I called again on 28th April and requested them to log a complaint and give me the tracking number of my request. They logged a complaint and promised that person will call for further process. Nothing happened till 30th. I again called customer care on 30th to know the status . I had got the Lead ID till that time by customer care. Executive told that your request has come on 30th May. For me I already lost my work for 9 days. I had requested on 22nd . Then again executive told same stuff that person will come to collect the documents. I called them for next four days daily for 45 minutes to know who is coming for further process. After so much tracking and so many calls to customer care, 1 person came in to collect the documents on 3rd May'14 and installation charges(Rs 500). This guy also promised me to install the broadband the same day. No one came till date for installation. I have been calling customer care daily twice thrice for this. Everyone asking/telling a new thing. But no one is processing my request.I have been spending my precious time 2-3 hours either calling customer care, thinking over this, etc etc. Its giving me a high mental trauma. I have been asking for Area Service manager number for escalation and to find out a way/bottleneck whatever. No Customer Care executive is giving that number. Instead of helping me out, Customer care executive on 9th May'2014 told me indirectly to go some other operator. He should have told me this long back. I would not have wasted my time and mental peace on this.

This complaint is regarding overcharging by Airtel. I am an Airtel customer and have an Airtel mobile connection in Delhi ([protected]). My call charges were 50 paise per minute for local calls and 60 paise per minute for STD calls. Airtel, without any request initiated from my end or without any prior intimation from their side, increased my call rates to 1.8 paise per second, which is double than the earlier call charges. And when I called the customer care center of Airtel, their representative told me that for two months the new call rates have been applied and if I wish to reduce my call rates I will have to pay extra for a special recharge if I want low call rates. This is a clear case of harassing a customer arbitrarily and is intolerable. I thereby request you to instruct Airtel to pay me back 150 rupees deducted as call charge and 50, 000 rupees as compensation as it is only the consumer who knows the kind of embarrassment and inconvenience he/she has to go through when arbitrary money deduction leaves him/her with insufficient balance. I hope a quick action will be taken against Airtel in this case. My Mobile number - [protected] Alternate contact number - [protected] Date on which I contacted the customer care - 8th May 2014 No reference number given!

Dear Sir / Madam, On 30th April i have received the message from Airtel saying that Rs. 255 for 1.5 GB for 28 days as per attached one. Based on that 8th May i have recharged for Rs.255 for 1.5 GB. but i have got only 1.25 GB for Rs.255. i have tried to call customer care saying that they have made wrong. but they said on 1st may or 2nd may they have sent a msg against the reverse proposal. this message is not received by me till now. So i tried in Twitter saying that the same complaint and got a call from customer care saying that, though i am a genuine customer, will repay the balance 250 MB within 24 Hrs. i request your attention in this matter. kindly have a detailed attention on this similar issues happened to other Airtel Customers. (Attached Screen shots for your knowledge) They have got millions of customers and if this is happened to at least 1% it will cost lakhs together money have cheated from public, without our knowledge. we are awaiting for your reply and action against the same for all. regards, Jagadeesan K

Range and connectivity issues at the following address since the last 2 and half years:- D 701, solitaire residency, Jagtap Dairy - Rahatni Road, Rahatni Pune. 411017. The numbers used are as follows :- [protected] [protected] [protected]. Complaints have been lodged previously, but again due to lack of connectivity and call drop issues the engineers couldn't connect . So the complaints were closed, comparatively Vodafone and idea we're prompt to our neighbours connection issues, they visited the place and took proper measures to sort all related issues. Best Regards, Benni Johnson. [protected]

Very disappointed for airtel services. Its really very very poor. I have registered a compliant for shifting my broadband/fixedline connection on 30th Apr. 2014 but still its pending and there is no update/followup/intimation at company's end. Regularly i called but still facing the same problem. Now i am very frustrated at last plz disconnect my connection. I dont want Airtel connection anymore.

This is to bring to your notice regarding the Airtel Broadband(Fiber) issues going on with me from March 11th 2014 to till date, it became unsolved mistery for the crime I did from migrating to so called Airtel Fiber from Copper. I am Rajesh Venkatanarayana having an Airtel Account number [protected] using since Jun or July 2011 with 2 MB broadband plan and then upgraded to 8 MB Plan in early 2013 I am not sure when I migrated. I live in E801 Ajmera Infinity, Electronic City Phase 1, Bangalore and my contact number [protected](Cell). One fine evening 6th March 2014 I got call from one of your sales person named Mobin having the phone number [protected], He informed that in Ajmera Fiber network is available and I can avail the facility he insisted that he will come and visit and explain me in detail. He came and sold the plan to me. Before migrating to the new plan I specifically informed my concerns Concern I have is 1. My older landline to be retained.[protected] 2. Intercom (48801 as I reside in E 801, Ajmera Infinity) facilities should be active again without change in intercom number. He informed that I have to pay 100 rupees more for the old number, I was ok with that He said I have to pay 600 rupees for new modem, initially i hesitated because he said we don't charge anything for the migration but finally convinced and gave the 600 rupees. He suppose to take it on 7th March for migration but he did not do until March 11th after repeated calls from me he initiated the process 21467520 on March 11th 9:21 PM. I am not sure when your Airtel technician came to my place may be on 13th or 14th March Visited my place and changed the wiring and said one more person will come and visit me in the evening and then activate the connection. He came late in the evening at around 9:30 PM and activated the Broadband connection and my existing Phone number[protected], both were working for all the night. Next day morning around 10:00 AM both my Phone and Broadband went off, I called Airtel to raise a complaint [protected] March 14 they came in the eveing and fixed it and left my place. Until here this is negligible issues, We didn't noticed until next day morning i got a call from the number[protected], this is my new number which i don't have any information. Then i tried to reach my old number[protected] it was ringing and no response and i called your helpdesk again no response initially finally i could able to establish the connection and raise complaints you want t [protected] March 15 [protected] March 15 One of your customer care representative informed me that we cannot provide your old number, if you want to report you can go and raise a complaint once number gone is gone, such a pathetic reply i got from your front end technician. Again after some heated exchange of conversation he transfered to the escalation manager, he/she after reffering everything he said this is an issue called as cross connection and told this will be resolved by tomorrow and he asked me to provide the phone number of the sales person so that he will talk to him and comeback again. I gave the same to him and also called the sales person Mobin, he told/assured me again very clearly that old number can be retained and that was his duty to give me the number back. He was doing the same for all our inmates at Ajmera. Mobin called me next day and said he informed Airtel backend team and they will rectify the issue by End of the Day. I have his SMS details he sent me on Mar 18th Next day again I called your representative and discussed about the issue, he said don't raise new ticket we will work on the issue with your existing tickets so that issue will be resolved soon i said ok fine . After that no response from your team, when I called Mobin he delibrately not attending the call. i stopped calling him again After couple of days I received a SMS from Airtel which i didn't noticed until a retention manager called me that weekend. " Namaste! Thank you for contacting us. The reference number for your airtel fixedline [protected] is 44370686, registered on 19/03/2014 17:57. The cancellation shall be processed within 7 days and any applicable refund shall be processed by 03/05/2014 17:57. To get status of your request, SMS SRFL to 121" I spoke to your retention manager and told him this is my issue and I never asked you to disconnect and even told do you think I am an to disconnect after paying so much of money for migration. He pretended that he understood the issue and said he will send an technician to my place and fix this issue at earliest. one more ticket is raised 44558980 After that there was no response from Airtel.So I decided to call Mobin on Mar 26th again he was not taking my calls, I felt somehow these guys are cheating and then sent SMS to Mobin, I posted the discussion in our Apartmentadda.com "#3486 Facing issues after migrating to Airtel Fiber Broadband " Think twice before switching to Airtel Fiber Broad band from existing copper broadband Shared my entire experience in the adda, My good many people faced similar kind of issues at Ajmera then everyone started talking about the issue. Immediately this guy Mobin might have heard about the adda discussion and immediately calls me in the evening and told sir i told you right i am working on it why did you gave negative feedback on adda this will atleast stop people moving from copper to Fiber until you give good feedback, I promised him to give good feedback if you resolve my issue. Next days he called me and connected to his manager and promised me to solve the issue by next day at any cost. But unfortunately no one is bothered. After that I called 121 again on April 2nd 44758962 this ticket has been taken as number change request, This is so pathetic and unfortunate that to get my old number back i have to raise so many requests. Your representaive told me that I will get a call back within two hrs and issue gets resolved in 8 hrs, she gave me Interaction ID no :[protected], i was waiting for the call back but as usually No response Again i called on April 8th and enquired about 44758962, they said ticket got closed i asked what was the resolution they said could not able to reach user[protected]. I asked the person how can you call the above number my complaint itself is this number is not working and you people deliberatly disconnected and asked why you did not called my mobile and asked to reopen the ticket and they said they cannot reopen the tickets and assigned new ticket 44934176 and this time i realised how Airtel support team is working and told them very clearly not to close the ticket until you get the feedback from me. This call was taken by a escalation manager and after 30 min of discussion she gave the number[protected] and speak to Hariharan between 9:30 AM to 6:30 PM Mon to Fri, when ever I call i have to feed in my tel number but it says my connection is not active and disconnects the call. Again on April 9th below are the interaction Id's [protected] [protected], Ravichandra [protected] Escalation ManagerChandrasekhar ) Everyone from your team will promise me to give a call back and promise this will be high priority ticket and no body cares later and finally you people will close the tickets without solving the issue On April 10th i received a messagge in the early morning 4:30 AM, Account No [protected] has been started. I was happy that my service got resumed, to check i called my number it rang and someone answers my call and said this number[protected] is assigned to him. Now i am totally frustrated and called 121 again [protected] April 10th 8:30 AM,[protected] Call Back Number reference) [protected] escalation manager Sangeetha. April 11th Again got the same message that my ticket got closed. Finally i called 121 this is the new ticket 45051104 April 12th 9:01 AM Nagarjuna Reddy, he gave me this email id and send details they may help you. I am trying my last chance today, please help me to get my phone number back This number is attached to my Gas, if Connection and my Intercom is attached to this connection, if this number doesn't work everytime i have to pick my guests from the Ajmera infinity security area it will take 10 min atleast from my apartment to security it is becoming very difficult to our family. During on of the calls with escalation manager I informed about my due amount 31/3/14 i got to pay 1976.16 Rs and i told that I am going to hold that amount until my phone number works they accepted but in 1st week of april some one calls me informs that i have to pay 2768 Rs i don't know why i have to pay so much of penalty. If this is western countries your organisation have to pay me hefty money because of my health issues occured due to your negligence from Airtel Last two weeks wheenever i raise a call, I will get a call from Airtel Mobile number [protected]( Getting calls and disconnects Immediately) When i call next day they say our representative called your number and you didn't responded this is the resolution comments you guys are entering and closing the ticket. I am not going to raise any tickets my latest open ticket is 45051104. if i am not wrong go and check this ticket from your end, it will show up either resolved or closed. One thing is for sure Airtel will never miss the SLA's. If it is hitting the deadline you will close the ticket. Hope you are one of the senior person who can take forward my issues and give me an much awaited response You can reach me at [protected](Cell) After struggling for more than month I have a question, if Airtel is not able to provide my old number why should you promised me while upgrading. If you had told me that we cannot assure you to retain the same number in that case i would not have moved to Fiber. After struggling for 2 months, Airtel technicians visited my premises and damged my internal wiring and trying to push the fault on my side. I am still trying to coordinate with Appallete South, but no response now a days everyone want to wash their hands. These so called technicians have any knowledge..

Hi, I'm writing this complaint out of frustration now. I have been struggling with Airtel customer care from the last FOUR(4) months now and they are not reversing the WRONGLY charged bill on my AIRTEL mobile post-paint number. Sometime in the beginning of January I called Airtel customer care and requested them to activate a Rs 100(300MB) data plan on my number. (At that time I had Rs 250(1GB) plan activated.) They did activate a Rs 100 plan but instead of activating 300MB that person activated 100MB plan. I usually track my data usage using my phone and it is pretty accurate. I kept on using my data till 300MB limit. And to my surprise at the end of the month(Jan.png) I got a bill of Rs 3400 which usually at that time used to be of the limit of around Rs1000. I called Airtel customer care and told them the story. The person at the other end told me that he will have to hear to the convesation that took place between me and the guy who activated the 100MB plan. He did hear the conversation while he put me on hold and confirmed that it was a mistake on the part of Airtel customer care representative. He told me that an excess of Rs 1823 hundred have been charged and it would be waived of. I cut the call thinking everything is good and fine. Next month the bill came(Feb.png) and to my surprise only Rs1123 had been waived off. I have no idea why the rest of Rs 700 have not been waived off. I called Airtel customer care again. Told the whole long story for about 15-20 minutes to the next guy. By the time he realised the mistake he told me that he would not be able to waive off whole of the remaining Rs 700, but will only be able to waive off Rs 500. The rest 200 I will have to pay. I was almost frustrated by that last statement of his and I asked him to transfer my call to some of his Managers who has the power to waive my 700 rupees. I was put on hold and then I waited. Waited for another 5 minutes after which I was told that I would be called back. THAT CALL NEVER CAME. I refused to pay the excess amount bcause I know that its not my fault and the Airtel customer care knows it. After a few days I again called (3rd time). Some very intelligent girl picked up. It took me some 20 minutes to explain it to her about my problem. But the intelligent girl had no idea how to handle it. Another 20-30 imprtant mintues of my work day wasted on something which Airtel is not ready to oblige. She could not help so again I asked her to transfer my call to some senior. No body picked AGAIN. And the best part, my call was cut. By that time I had no idea what to do. Call number 4 to Airtel: I called after I recieved next bill. Because I had refused to pay the excess amount which Artel charged me, this time they charged me a LATE FEES of Rs 100. For not paying the extra money which they promised would be WAIVED OFF. BRILLIANT!! The guy who took my call understood the problem this time(Only after 10 minutes of explaining). He again refused to waive off whole R700 but promised that Rs 500 would be waived off and the remaining would be done in the next Bill cycle. I cut the call thinking it is done now. But no!!! Nothing happenend. I still owe Airtel Rs 700 and the excess late fee for not paying it. Awesome!! Call number 5 to Airtel: Another random guy picked. Another 15 minutes wasted in explaining and this time this guy told me that whole of 700 would be waived as he has confirmed from his Manager. BUT, today still after seeing my latest BILL those Rs 700 are due on me plus there is an excess charge of Rs 300 as LATE FEE!!! Now I'm not going to call Airtel. I'm done with that. The only way out for me is to go to the court and that's what my plan is if Airtel does not respond to this complaint in the next 1 week. Name: Rahul Azad email: alienbird.[protected]@gmail.com Airtel Account number: [protected] Proof of all the Bills attached with this complaint.

Hello sir . my name is himanshu from narnaul haryana. i got a call from airtel dealer office. talked with Mr. Rajiv . he said change ur number into postpaid and plan is one month 500 minutes calls Local and Std, 200 sms, 1GB 3G internet And all roming free. i submit my photo and 250 rupppes on 1 may 2014. he said my number change into 24 hour but number not yet change. My Number is [protected].

I am using Airtel broadband service. I faced lot of technical issues. I complained many times and it took months sometimes to resolve the issue. Finally I fed up and stop making the payment and told will make payment only after resolving the issue. Now the service is barred from 20 days by Airtel. But they generating the bill and asking payment for the "barred period". As per them, even service is not provided by Airtel for another 2/3 months, I have to make complete payment for that period. Don't know how to solve this issue. If I will make payment, technical issues will not be addressed. Even if I will not make payment, anyhow they are generating for that period and asking for payment, So without using the service at all, I need to make payment to them for "FREE". What a pity.

I am an Airtel user and received a call from [protected] and told me that I won 25 Lakhs lottery... He has given me one no. [protected] and asked me to call on this no. who is the bank manager. He will tell me how to get lottery amount. I immediately call to Airtel customer care and report them for the same. I suggest that there should be some kind of banned on these nos. BEWARE OF SUCH KIND OF FAKE CALLS...GOVT SHOULD TAKE SOME ACTION ON THAT

Haii bought my airtel sim around four years back that time i was staying at yelahanka airforce bangalore with family and my airtel number is [protected].Few weak back i took a duplicate sim micro because of my new phone that time submitted my current address proof like passport because i changed my old address. And because of that after bared my sim with any intimation . Then again i resubmitted my documents to reactivate . But past two week my sim is not working and from airtel office nobody is taking responsibility . Such a bad experience i am facing now. kindly do the needfull .