Airtel Complaints & Reviews

Hi,

My Name is Sharad Patel, I was using an AIRTEL POSTPAID CONNECTION [+91-[protected]].
This is regarding continued Harassment from AIRTEL over time. Airtel had manipulated my bills in Past and charged outrageously which i had to get reverted after series of complaints, registering in national consumer helpline, mailing Airtel Nodal Office (Who never replied). This time i Applied for Migration of my post paid connection to pre paid on 5th April, 2014, I Went to AIRTEL Head office in Bangalore [Bannerghatta Road] and applied for migration . The Airtel Executive asked me to pay 621.00 INR to clear all bill and an additional 100 INR for Migration, which i did at the same office and submitted my Documents and collected my new card. I was told the card would be activated in 3 days time. On completion of 3 days i called customer care to check for status, they say the card is still not taken up for processing because the Airtel executive did not do the Security Deposit adjustment and i would have to visit the branch again and make the payment. I visited the Branch again on 8th April, 2014 and made the payment. At the Airtel office i was told that it will be done by end of day (8th Arpil, 2014 night) and my post paid connection will be disconnected. On 9th April the post paid was not discontinued and my new connection was not activated. I called customer care again for explanation, they said that the Security adjustment was still not done and i would have to visit the branch again, which i refused and registered a complaint . I was promised that my pre paid card would be activated by 4 PM on 9th April.

By 6 PM, 9th April, the Post paid connection got disconnected and Prepaid connection started getting signal bars. But when i called 59059 for verification, i was told to call again after 4 hours. So i called again at 7 AM, 10th April, and found out that my details were not updated in system and my connection was a blank entry.

Now i am not able to call anyone, nor receive any calls not even reach customer care for a resolution.
I have faced series of such Mental Harassment from Airtel.
Please find the Registered complaint numbers :
Billing complaint: 48605499
Migration Complaint : 55790776 Interaction ID : [protected]

I demand a detailed explanation of the harassment and demand compensation for the Time, Money and Mental Harassment faced in Bill Manipulation, Incorrect information provided by customer care executive, migration not done, number suspended, customer care executive not addressing the issue and acting arrogantlly and rude.

Thanks & Regards,

Sharad Patel

i recharged of money of Rs 110. i had outstanding loan balance was 33. In night same day, my balance got 0 rupee. when I called to customer care, they told you used Internet but i did not used internet. In my mobile data pack was also off and i was out of bangalore, so my number was in roaming i didnt call any one because of my mobile got switched off.still they deduct my balance from 110 to 0 rupee. and it was wrong deduction from my account. worst service provider, I am planning to switch to the other service provider.

After the mail I have sent on 30th march 2014 for my disconnected connection of airtel I got a call from airtel customer service authority i.e([protected]) rajesh was from there side he said to visit authorised centre of airtel again and to get a new sim no. and he will activate my no. i.e [protected] at that sim.. today(8th April 2014) I went to airtel authorised centre (sheebatel PVT. LTD jail road, tilak nagar) they said that this is not any of our policy and we cant activate this no. and the no. from which I get call was fake... I just want to ask what the hell is doing this company... are these the policies of airtel to befool their customers... I am really very disappointed with this company... now if they will not solve my problem then I will file my case in consumer court... TUSHAR GULATI

Hello sir, I am a user of airtel mobile no.([protected]) this no. was running on the name of my brother SUKHRAJ SINGH I was using this no. before some days. Suddenly on 20th march my sim was showing no networks and sim card is invalid was showing on my mobile screen. I visited airtel authorised showroom in tilak nagar, jail road (i.e. SheebaTel) they told me that this no. is inactive and the company have launched it in market in just one day... I JUST WANT TO ASK ABOUT THESE POOR SERVICES BY AIRTEL HOW CAN YOU BLOCK MY NO. AND RE-LAUNCH IT IN THE MARKET IF THESE ARE THE POLICIES OF AIRTEL THEN HOW CAN I RECCOMEND ANY OF MY FRIEND OR ANY RELATIVE TO USE AIRTEL... I AM TOTALLY UNSATISFIED WITH YOUR SERVICES TUSHAR GULATI [protected]

HI, I have put airtel 3G pack and i am getting 2G speed.Actually until previous month m getting 3G speed.But now, I am getting only 2G after recharging 3G data pack for Rs 255.Customer care didnot respond to me .Even i called many tims, they are not attending.I need 3 G speed since i spent 255 on this one

Respected Sir/Mam, I'm M.G.Balamurugan using airtel prepaid for more than 5 years, last week i got a call from your postpaid team that in postpaid so many offers available and so i accepted to change the plan from prepaid to postpaid.The Next day your sales executive came to my office i.e in Thoraippakam and given the sim and i have given him 300 rs to activate the plan. I have mailed him the documents for activating it but still today i did'nt get any response from your team still my Postpaid sim is not activated. Pl activate my postpaid sim as soon as possible. Regards M.G.Balamurugan

Im using Airtel Broadband [protected] my landline number...few months back airtel increased my broadband plan from 499 to 550...then after 3 months again he increased to 799...d plan was 25gb internet...though he gave discounts im not satisfied now im using 599 had no other option im financially weak now...will airtel return d 499 25gb plan..my number is [protected]

I have recharged my Airtel digital TV they have sent many messages that tv is recharged with rs 220 same Messages more than 20 times .Even they have not stopped sending messages after 11 pm. I can't even sleep due to same messages.They are sending messages even I have subscribes for DND.

hello sir,
this is shaikh muktarul islam. i am using airtel postpaid no. my no is [protected]. from today(7/4/2014) morning onwards its stop working as no network singal was there and whenevr i switch on my mobile it said sim registration failed.
kindly resolve my issue asap as i am working in a corporate company.its really seem very tough to cope up with the situation as that no is the only source of communication through out my dealer network.


Regards,
s m islam
berger paints india ltd
patna

My name is Rabbani, having a number [protected], Airtel has charged unnecessariyly 1200 MB of Data on my head, when i hadn't used internet, telling that we dont have accessed in internet but you have consumed this much of data so you must pay this.

Hi, My name is Nilesh Kumar Singh and am living in Bangalore. I have been using a prepaid airtel number [protected] since 2010 and decided to convert this number to post paid In February 2014. I submitted all related documents to get the connection and airtel representatives did all verifications(Address-home as well as office) long time ago. They still took more than 20 days to activate my post paid number. Somehow the activation done. After the usage of that number for 4-5 days, the outgoing calls got blocked. Then I called 121 to know the reason and they said I need to resubmit the documents in any airtel office. I visited to Koramangala office to submit the documents but they said the documents are already with us and I don't need to resubmit. They require address verification again and they will trigger the request for the same. I have been running to their office almost on a regular basis from past 2 weeks and they are giving me the same status. Whenever I am calling 121, they are also saying the same that I need to resubmit the documents in airtel office which they are not accepting. Not I get frustrated with this exercise of daily run. Now the issue is I have lost my number which I have been using since 4 years which I cant go for porting as well. I don't want to loose that number and I don't have a place to complain as well. My sim is completely blocked now. Please help me out in this regards. It has been very frustrating for me to go over this. My mobile number is : [protected] Name: Nilesh Kumar Singh altername no(working): [protected]. Thanks, Nilesh.

am using airtel mobile :[protected].am getting call from unknown number [protected] more than 50 times per day.i was blocked tat no in my phone.but i got missed call alert more than 20 times per day..if i call that number..he just picked up and keep silent...in night time he called my ph no..and heared busy tone.he called my friend number who r closed to me..they are also getting irritating about tat.am always hearing beep sound while talking with other.ie he called me tat time also..i called customer care and they said u just block the number or else go and complaint police station.

my mobile no is [protected]. 18 rs deducted from main balance .when i contacted with CCE, they said that your balance deduct instead of internet use..when i asked that how much kb data used by me then they only said this is junine deduction..what the service ???????????? bhaad me jaaye ye service... now i will abuse ...many time i faced this type of problem but they didn`t solve issue

Sir/mam I m shivesh from muzaffarpur bihar.i have an airtel no[protected].my balance of 120 rupees had been dedcted by company when I was contact him he hadsay to me Its your mistake.but unique service are downloading continues is not my mistake .last time I had talk to miss anu senior executive she also say me its your mistake when I ask my comlainno she had not been given. Si pls take a right action .thaks

Hi - My name is Srikanth. This is regarding my wife airtel number [protected]. She lost her phone on 27th Oct 2013 and for this we have already filed a case of mobile theft at Narsingi Police station, Mehdipatnam on 28th Oct 2013. The number was blocked by calling the Airtel Customer Support immediately. We had never taken a new SIM for the same number from the Airtel office as we have relocated to Bangalore. The Customer Support was bugging us very frequently to pay the due amount on the Number and after many conversations with the Customer Support we have settled the amount of INR 2600/- (Reference number 861543) on 26th January 2014 and told that lady who spoke in phone to close the account on that day and never call us again and also requested her to refurbish the number for new issue. But Airtel is still generating bills even after many complaints and also after blocking the SIM we never used the number after 28th Oct 2013 and the number is INACTIVE and was out of service or barred. My concern is 1. Why are you generating the bills even after final settlement? 2. Even after SIM block and informed after the mobile theft, you are still generating the bills. Dont you follow some rules/ethics etc? 3. When contacted airtel now your customer support is lying that we have not closed the number. Don't you understand why will any sensible person retain a number which is lost, dont have sim and which is out of service and barred for 6 months and final settlement done before 3 months. 4. It only shows how fraud airtel is to generate bills for a number which has been inactive for 6 months and after several complaints to close the number. 5. Calling from Airtel office as DTDC courier and trying to get our personal details is pure case of cheating/fraud. I'll file a case with the number at same PS where I have filed a complaint on lost phone. Please someone respond to this query as priority. This is very frustrating as i have been a loyal customer of airtel for more than 10 yrs. I have around 12 airtel numbers within my family and im going to close them all and port them to other genuine service providers who are not fraud as AIRTEL. Fraud calls phone number :: [protected]

Airtel have deducted Rs. 350 from my main balance. When I called customer care so they said your internet pack was finished and for that your balance is deducted, for which they have not informed in earlier. And without my notice they started deducting my balance. And they were not even registering my complaint. Please help me out.

Hi, I have recharged my airtel digital tv with customer id [protected] in august 2013 with 1 year subscription of value sports hd package with around Rs 2900. Now in month April 2014 I am getting alert from airtel stating that my account is going to be suspended within 5 days. When I called customer care they told that I didn't called them at the time of recharge, though I have called them and activated the same but now they are not admitting the same. They have activated some top up packages (star cricket) which I have never asked for. There are no tools provided by airtel where I can track all my transaction.Due to that they are taking unwanted advantage by deducting money for no reason.Last year the same thing happened and after calling many time to customer care and putting complaint on this forum the problem was resolved. Again this year, the same problem started. I request corresponding authority to take strong action against them. Regards, Nilalohita Panigrahi

Dears, I moved to Belgium due to official purpose-So, I would not be able to use the post paid connection for an year. Could you please stop the post paid connection and make it prepaid?I would like keep the number active for me if possible . Number-[protected] Let me know your feedback please

Respected Sir,
my airtel mobile number is[protected]
On 31/12/2013 I loaded the cash using my debitcard the amount deducted from my banka/c but it not loaded in my airtel moneya/c
later I called them for refund. they told it will come with in 6to7daysbut it not refunded.
again I called them asked for refund (or for load cash in my airtelmoneya/c)
They told me that take a bankstatement and send it to their mail.it will take the cost of Rs.50/- for me that's why i didn't sended the mail.

Sir, I having one doubt sir
sir it is their system wrong why i have to lose Rs.50- for refund of Rs.100- for their wrong

Hi Sir/Mam Today morning at 10:38am 04/04/2014 a guy name Sandeep from Airtel called me and even he called my friends and relatives threatening and saying that you will receive a Parcel and make sure that you open it at 4o'clock evening today and you will get to know what you will see, and he even said that I will be sending 10people to your house and if we see you there we will hammer you badly and even who ever is in the house will also get hammered which means my mother my sister will also get hammered and he says that I do not care what happnes to them. And he says that I will make sure that you will end up in jail and will make sure that you will never come out from jail. Is this what the company called AIRTEL threatens they customers. As it was Airedale's fault that they did not help me out. Every month I used to get a bill of 6000/- where my limit was only 2000/-. And when I called them they are never helpfull. Please I request you to take a serious action with them. If this does not stop AIRTEL then you people are forcing me to file an FIR against your company for the way you people are threatening me illeagly.