Airtel Complaints & Reviews

We (3 No's) were given the following plan Plan: 99 Rental CUG 325 Calls 300 SMS 2Gb 2G/ month GPRS service had been activated on 10 FEB 2014 18:50. But since last week the service has not been functional, and calling 198, they say the service has been never been activated neither they are activating it. I have clear SMS indicating that the service has been activated. Now they say no such plan exists and show the sms to airtel gallery for further issues. When I Went to the airtel gallery aundh, pune they gave me the following email id corporate.[protected]@in.airtel.com and nodal.[protected]@in.airtel.com saying we cant view the details of these numbers and only corporate accessholder can look into this matter. I really dont care who can view the accounts or not... its not my isssue. I have 3 clear sms that the GPRS Plan has been activated. They just keep saying that the plan got deactivated automatically. I am looking into some email address where i can get proper resolution as they are not letting our 3 numbers to port out. Also guide me how to file a consumer complaint regarding this clear case of cheating.

We (3 No's) were given the following plan Plan: 99 Rental CUG 325 Calls 300 SMS 2Gb 2G/ month GPRS service had been activated on 10 FEB 2014 18:50. But since last week the service has not been functional, and calling 198, they say the service has been never been activated neither they are activating it. I have clear SMS indicating that the service has been activated. Now they say no such plan exists and show the sms to airtel gallery for further issues. When I Went to the airtel gallery aundh, pune they gave me the following email id corporate.[protected]@in.airtel.com and nodal.[protected]@in.airtel.com saying we cant view the details of these numbers and only corporate accessholder can look into this matter. I really dont care who can view the accounts or not... its not my isssue. I have 3 clear sms that the GPRS Plan has been activated. They just keep saying that the plan got deactivated automatically. I am looking into some email address where i can get proper resolution as they are not letting our 3 numbers to port out. Also guide me how to file a consumer complaint regarding this clear case of cheating.

Dear sir, Piracy of Star plus+Discovery+Jolsha Movie+Zee bangla cinema An illeagal cable network namely bangladesh is telecasting to their customers through AIRTEL dth Mamun cable network is telecasting the bearing printing code. 006AB7C4.The Star plus channels & printing code.005F8A0F the chanenel Discovery & printing code. 0031768D the chanenel Zee bangla cinema & printing code.00360CAS the chanenel Jolsha Movie....

Hi Team, I have converted from postpaid to prepaid on 18nov2013. I need to get refund of Rs.2550/- . They informed me that i will get a cheque in 45 working days. more than 3 months passed away...am unable to get back my money...if i pay my bill 1-2 days in delay you may charge fine of 100Rs extra. But you haven't refunded my amount till now...will you pay fine now...Please justify my question... My Number: [protected] Thanks & Regards, Pavan Yennampelli.

I am using alive net cug 499 combo plan which has 1.5GB of 3G data free.Since I was reaching maximum capacity of data plan I used to activate smart buys provided by Airtel.I got a call from Airtel stating that u can avail 2GB of 3G data by paying 450Rs extra. I agreed to it.So according to me as of now I should have 3.5 GB of 3G data. But once I got bill I saw that I had only 2 GB of data was free and previous 1.5GB of data has been deactivated.And they state that I had only 1GB 3G data free for 499 plan(PFA for proof). So unnecessarily Airtel is charging me 450+taxes just for 0.5GB of extra data.I escalated this issue but they refunded me 1000 but the plan was continued for next month too and again I need to pay unnecessary charges.And they were able to clarify my issue after 20days.

My Mob# [protected] (Maharashtra- Nagpur), Name- PriyaChourasia

I did Internet recharge of Rs. 149 (1 GB)On 13 Feb 2014. Buteven after having this data pack activated on my number from 15 Feb 2014morning my talk time balance is deducted for net usage.

I am using Airtel internet service from around 1 year andnever faced such problem and neither at this time I have downloaded anythingextra/different.

It seems that this is a technical issue because of which mydata plan expired so soon.

Total loss is:
all below mentioned amount got wasted which was neverrefunded and even I have not used this much.

149 – net recharge on 13 Feb 2013
120 – Talk time recharge on 15 Feb 2013
120 – talk time recharge (don’t remember the date it wasjust before the above two) – had net pack activated this time as well still hada deduction from main balance
60 recharge - talktime recharge (don’t remember the date it was just before the above three) - hadnet pack activated this time as well still had a deduction from main balance

Hi i have been using AIRTEL INTERNET PACK 198 PLAN, in HCL corporate plan pack. Internet speed seem to be very slow, i have called customer care to clarify the slow speed issue, They have provided information that 2GB has been already used in my airtel account (my Airtel number: [protected]). But naturally Airtel 2G speed every time i connect is around 25 KB alone form day 1 of billing period, later after 10th day it is around 7KB only am getting. Every time if i call airtel customer care "they were telling that your usage is crossed 2GB already so it will be slow speed" Can i know at max 25KB is used, how much hours need to be used to reach 2GB 25 KBPS speed will take 11.3MB per hour: 25KBPS * 3600 = 11, 3 MB per hours (ie 1 hour) Then to reach 2GB 2000MB = 181 hours of 25 Kbps speed need to provided. Calculate link: http://web.forret.com/tools/filesize.asp?speed=25&unit=Kbps&dur=...⇄ 40 KBPS speed will take 18 MB per hour: 40KBPS * 3600 = 18 MB per hours (ie 1 hour) Then to reach 2GB 2000MB = 111 hours of 40 Kbps speed need to provided. 111 hours to reach 2GB @ 40kbps speed I have never used this much hours to reach 2GB. Please check my account and update for my Airtel number[protected] & [protected] BUT Airtel is not providing 25 kbps or 40 kbps speed in 2G plan, they were telling only that 2 GB usage is over in ever month for me and other customers. Since i never used more than 40 hours per month to cover 2GB usage in 2G plan. If i used 40 kbps for 40 hours then my usage will be around 900 MB only. No chance to use 2GB every month or /per month, this 2G plan is pure cheating plan for customers, My plan type 2G plan @ price of 198 Internet usage upto 2GB usage and unlimited I have called various number in airtel customer care service to clarify this there is no proper resolution from airtel. 121 [protected] in IVR selected options 12311 No response after some time I have been waiting for 5 minutes My number used in Airtel 2G plan [protected] & [protected] Please don’t do this in near future this heart us more and more.. I am using Airtel network more than 4 years in postpaid plan. Thanks & Regards Velu

my land line no. is[protected]. I made the payment in the month of OCT 2013, NOV 2013, and DEC 2013. But Airtel misplaced my Nov payment and since then contionously disconnecting my services. when I make complain, they resume the services but again disconnect it. I have submitted my bank statement, gave the customer care the cheque no. and they say sorry but again disconnect it. Then they told me the landline payment has by mistake gone into mobile department. which is not at all our fault, and they will get it done internally and I wont be facing any problem and resolved the connection but again after 2 days disconnect the services. This is harrassment to the customer. Now I m fed up after dealing with airtel. AS [protected]@gmail.com

WE HAVE THE CONNECTION FOR LAND LINE AND BROAD BAND, BUT BROAD BAND IS WORKING LAND LINE IS NOT WORKING .WE CHECKED THE WIRE AND INSTRUMENT ITS WORKING FINE WITH OTHER LINE. THIS IS OUR COMPLAINT REG NO:43606684 WE NOT GET ANY RESPONSE FROM YOUR SIDE

Airtel have one offer called "Happy Hours Pack" 30 mins for RS 5. I have activated that plan. I got message from Airtel that the pack is activated. But when I Call I am charged 90 paise per call. When I called customer service they said that you have taken "LOAN" that's why the balance is deducted. This happened Two time with me second time also they have deducted bala nce I got the message that plan has activated but still they are saying that you have taken loan.

My Airtel Number is :[protected] User Category: Platinum Years with Airtel: Atleast 6 years. Issue: International Billing Issue Issues Since: December 5th 2013 Credit Limit before I left for US: 13000 INR Background: I was to travel to USA for three weeks from November 22nd till December 13th 2013 and hence I contacted airtel to activate basic international package of 3500 INR. I started my travel and within a couple of days, I was told that package does not contain data option and hence for cost saving you can activate a 999 INR basic data plan. I activated that. After few days o[censored]sage, Airtel notified me through a SMS that my usage has reached 8000 INR and asked me if I wish to continue. I said replied YES. I got an SMS again after a couple of days that my Usage is touching 10000 INR and do I wish to continue and I said yes. I got an SMS again after a couple of days that my Usage is touching 13000 INR and do I wish to continue and I said yes. Post this, I stopped getting any notification or confirmation. After 3-4 days, I asked my wife to check with airtel only to know that a bill of 36, 000 INR. I was shocked. The amount was 3 times my credit limit and I was told that data usage was high. I immediately asked airtel to block data package. And this does not end here, the amount was only tll 4th December and hence another huge bill was awaiting me going by what Airtel did with my this bill. No one proactively informed us about high usage of data given the fact that I had only a basic package of 999 INR was activated. There was no message or call to ask me for confirmation on usage. The SMS that I received til 13000 was to inform me about my unbilled usage and I replied yes till 13000 knowing that once bill is generated discounts will be applied. My wife opened a ticket with airtel in first week of december, our questions to airtel were the following: 1) How come the usage reached 3 times and Airtel did not barred my services? 2) Why in the world was I not informed that my data usage is going higher and that my basic package limit has been hit? 3) Why did Airtel made a decision to continue with my services when I did not respond to their confirmation message when my usage went beyond 13000 INR? 4) I actually never received messages beyond 13000 INR and hence could not reply. Why was a no response from me was interpreted as a YES response. 5) Why was there no attempt by Airtel to call me and inform me that my usage is too high and we need your confirmation? 6) When the usage reached 3 times for the bill period of 4th Novemeber to 4 December 2013, why did Airtel continued my services without seeking my approval? I was told on 2nd February 2014 that though system sees that a lot of calls have been made on issue to Aritel but no ticket has been generated. The CSR that time told that all the previous CSRs have for some reason not created a ticket for your issue. This guy also told me that in December he sees that system increased my credit to 50000 INR which according to him has caused all problems. I have been using airtel for years and whenever credit limit has increased, it has taken 3-6 months to gain additional credit based on last few months usage. How in this case the system updated limit by approx 5 times when never in the past my usage has been this much. I smell foul play here and I think airtel CSR must have increased my limit and now they say its regular system action. Its been more than 60 days and I get daily reminder calls for bill but no one has called me to discuss my issue. Every call they tell someone will call for first 45 days and now they tell me to send email, call this guy call that guy. Tickets have been closed saying everything is right without even talking to me. Now my outgoing has been debarred. I have told them multiple times that you cannot force me to pay and cannot threaten me. Airtel is trying all it can to ignore my issue and force me to pay. They are harassing me by calling every day and when I tell them that you first fix my issue, the person who call every day fo not even know that I have an issue. I am not saying that I will pay a meagre amount. I know my usage could be 15 to 20 thousand but not what Airtel says. They forced me into this position by not acting responsibly and now they are shedding their accountability. I need help. Airtel has all records of my calls and history. Please let me know if you need additional information. Thanks in advance.

I had visited airtel office at kadvantra (Kochi) kerala in aug 2013 for disconnection view change of location. On contacting customere care number from airtel office in kadvantra it ws told that technical perple will inspect and will call u.
Till 04 days there was no call, i again visted the office and again was told to contact customere care (5555) and was told it was not feasible. I told thenm to disconnect as i have to shift to new location. No response for few days agian i visted and was told to contact customere care.
However i cleared my bill (Airtel account id [protected]) till 03 nov 12 vide e receipt no [protected]. I told them to close my account as this will be my last bill payment, however the response at airtel kadvantra office was very lackasiadl and was told agin to contact customerecare. I couldn't understand the response was so poor .
It is therefore requested that i will not pay any bill after last payment and request your airtell office not to disturb me again and again by remeindingg for non payment of bill as that is not my mistake.
Request close my account

i am hider ali khan residing in chennai city recently 1 person showing all my Airtel call and message details and threatening me.
I am so shocked that he has my call details like which no. what time i called and what time i messaged and got reply and everything.
i feel very insecured to use Airtel no. and i want they answer from airtel y they are giving my details.
i changed my sim to other service now.

My airtel no. they traced
[protected]
[protected]
[protected]

Sir, I have been using an Airtel broadband connection, account number- [protected], contact number- [protected]. A complaint had been recorded for a malfunctioning Internet connection on February 10, 2014. The complaint number for the same was: 43324654. On the same day, I was contacted by an Airtel executive(contact number- [protected]). No one visited my residence to correct the problem. On February 13, 2014, another Airtel executive, Mr. Tarun(contact number [protected]), had visited my residence to correct the problem. Instead of correcting the problem, he changed the settings for the wireless connection and removed the password without consult and left without informing. The problem still remains unsolved. Another complaint was registered with Mr. Ankit, the floor manager. The complaint number was 43424968. We pay for proper internet services and yet Airtel has failed to provide us with that. Please do the needful.

I was using 199 unlimited 2G plan. But one day they barred my gprs facility saying that " Mobile internet usage for my Airtel mobile [protected] as on 12-Feb-2014 is Rs2989. Please pay Rs2989 to enjoy continued mobile internet services." If I am using unlimited data how can you bill me this much amount. I called customer care regarding this matter. Then I came to know that my data plan has changed to 2GB 99 Plan. I dont understand how can a service provider change a plan without the consent of the customer. And now I am not able to access internet on y phone. All my transactions are through internet only. Not only that. When I asked for 3G facility once, they told me that 3G service is not available. I ported my number from BSNL only to use this unlimited Plan. Now I am thinking of porting back to BSNL if this issue is not rectified . BSNL also providing unlimited data plans. I want to waive off the above mentioned amount and change back to 199 unlimited 2G plan.

Hi, I stay in Urapakkam, Chennai & have applied for Airtel broadband connection on Dec 26, 2013. I gave a cheque of Rs 500. Airtel called me back on Jan 06, 2014 and told that connection is not feasible. But till today I have not got my refund amount. I have followed up with them multiple number of times. Then finally they said they have couriered it and the cheque no is 190470 and blue dart courier ref no is [protected]. Blue dart courier guys are saying that they do not have any courier with that reference number. I already spent more than 60 minutes over 2 months for getting my money back. Requesting you to please get back the amount in spending time over 60 minutes in calling airtel customer care. 500+100 = Rs 600. Requesting you to please help me.

My airtel fixedline installation request number is 20805336 and I was supposed to get the brodband connection along with modem within 3 working days. As of now the broadband connection is not installed and 3 days are over, I am in a desperate need of internet connection and this delay is costing me a lot. I have already paid 600 INR in advance for modem.

Am not able to receive an incoming calls and sms for my airtrel number [protected] Also not able to send sms from past 1 week. I even called up the customer care for more than 7 times no response had been to airtel outlet still no response. This is very annoying the customer executive says you will get an call from technical team but no response and outlet care says it will sort by end of the day. Very bad service and torture. Please rectify this situation at earliest. Thanks & regards, Harleen Kaur [protected] alternate number is [protected]

My Airtel Money No-[protected]. An amount of 150 (50+50+50) BLOCKED in my Money a/c since 6.2.14. I already Complaint to Call Center but they only registered complaint not giving any resolution. Kindly Note the complaint No's:[protected], 14684289, 14306085, 14879029. Request you to Call me on my Alternate no -[protected] to resolve the concern.

Hi, I got a message from AT-AIRINF that " Thanks for downloading Value Pack from Airtel. You have been charged Rs 99.0." I Have unsuscribed it but still my detected amount is not refunded . Please refund detected amount as soon as possible . Thanks & Regard's Meena T