Airtel Complaints & Reviews

I am an existing Airtel subscriber on my cell phone. I wanted an Airtel 3G data plan for my iPad. I went to Moti Nagar, New Delhi Airtel office to get 3G connection. The person with a turban (Raman) gave a duplicate nano SIM for my cell number and said that this will make my iPad connection work. But what he did was create 2 SIMs with the same number. So when iPad SIM was activated my phone stopped working. I was charged Rs 25 for this duplicate SIM and on top of that Rs 99 for 300MB data plan. Customer care told us that 2 SIMs cant work on same number so we need to get a different number for iPad. Today we went back to the airtel office and asked to correct this. In order to re-activate our phone (solution was to give us a new phone SIM) we were charged Rs 25 again and now the Rs 99 plan is useless on this number because I already had data plan on my phone SIM. All it does is add the 300MB data on my phone connection (which I didnt want). Also, they say that Airtel doesnt have nano SIM for a new prepaid connection, so I ended up not having a data plan for my iPad. Now we have spent Rs 149 to get nothing. This is the Airtel representative fault for misguiding us and today because it was a different representative sitting they didnt refund us anything.

I performed an Online Recharge from my SBI bank account through paytm site, but by mistake I did a recharge on a wrong number. Instead of doing a recharge on [protected], I did a recharge for number [protected]. The details are as follows... Paytm order no:[protected] Date of recharge : 4 Mar'14 10:48 pm Recharge of Airtel Mobile [protected] Amount paid: ₹ 197 Success SBI Bank Transaction Id: [protected] I made a call to the Airtel customer care on the same day but they said they cannot do anything about the problem and that the money cannot be refunded to the account. I hope this problem will be looked into and dealt with quickly. Thanks & Regards, Deepak

my name is janardhana reddy i am from andhra pradesh, . nandyal(518501).i given a Complaint on GSNP distibuters nandyal. they are charging 150rs to give new empty sim with same my exist number (instant of 25rs) and 50rs for sim portability conection(instant of 19rs). let me know what type of action. Let me know what action you took on below complaints.CSEWK[protected]/[protected] CWNGC[protected], RANDE[protected], PR[protected], PR[protected], PR[protected]. still this complaint not resolved. i need a proper action on this issue.

Me recently ported to Airtel with company CUG plan. I just called customer care on date 2nd March at 3 AM and verified mine address proof they said it gets activated within 15mins but still not able to call or receive any call till now. I repeatedly called customer care and their default response is wait for 4hours but later its still not done from their side. Finally i got frustrated and spoked with floor specific manager and he said that it will be done within 4hours on 4th march at 12 PM and he said he gonna raise a ticket and send to some technical department but still its not done.
I hope airtel is not such eco-friendly with customers they just skipping by giving some random answers.

I buy a new airtel connection near lagateu cake shop in nallasopara(East)i dont know his name but i have his cell number [protected].I have sumitted my document but its not working for 2 weeks.Airtel sim number is [protected] & ime no:[protected].Airtel is a fraud company in mobile company.

Facing issue with my airtel 2g internet pack.Recently recharged my mobile for 126 rs to activate airtel 2g pack for 28 days, plan got activated in a second but the think is not getting more than 8 kbps data transfer required to wait for minimum 2 mins to view google page itself. Since from my childhood I am using the same number([protected])..Now a days the response from the Airtel CC is too worst instead of providing a solution they are simply disconnecting the call. Planning to change my network according to the response which I am going to get from AIRTEL.

i purchase today 2G recharge of 149/- for 30 days from airtel online mobile recharge site. There info is given as 2G recharge unlimited benefit.but they provide me recharge of 145/- and benefit is given to me is 750 MB for 28 days.When i complain through customer care but they are telling me that there is processed recharge of 145/-.After recharge i received a message from Airtel of 149 and balance deducted from my SBBJ net banking is also 149.No one is listening me.please solve this problem. i have also screen shots of the website n also the link of the Site.

Hi, I have booked my airtel broadband connection online and paid security deposit Rs.500. Please find the attached acknowledgment for your reference, but when I call the call center of Aritel they says they do not have any information about my booking. It's very non sense how can they say when I have an acknowledgment and it's not reflecting in airtel systems. I need the connection immediately. Regards, Lokesh G +91-[protected]

WE KISHANPURIA TRADING COMPANY REFERENCE NO. [protected] HAVING CORPORATE CONNECTION WITH BHARTI AIRTEL IN WHICH WE WERE SUPPOSE TO GET DATA PLAN OF RS 98/MONTH IN WHICH 2G DATA USAGE WOULD BE UNLIMITED BUT SPEED WILL BE DECREASED AFTER USAGE OF 1 GB. BUT 2 MONTHS PASSED THE PACK IS NOT ACTIVATED. KINDLY PLEASE HELP WE ARE FACING A LOTS OF PROBLEM. WE HAVE LODGED A COMPLAIN WITH THE COMPANY complain no.PO[protected] BUT PROBLEM IS NOT BEEN SOLVED.

Dear Sir, We are undergoing immense trouble from Mar 1st due to irresponsible behavior of Airtel's technical support folks. We have 5 mobile phones which operate with airtel sims and are used in different types of handsets (nokia, samsung, apple iphone). Though we see the strength of the signal to be very strong in all mobile phones, we are unable to receive any incoming calls to mobiles which use airtel sims from last two days. Even we are unable to receive any text messages to our mobiles. Most importantly, I wish to bring to your attention that this is happening only when our mobile phones are in my residential area.If we move out of our residential area more than 1km, we do not see any of the above mentioned problems. We have been calling customer support and recorded our complaint(Complaint numbers: PR[protected], PR[protected], PR55279850 Escalation department complaint number:[protected] almost five times in past few days but all our efforts have gone waste. We still are unable to receive any incoming calls to our airtel mobiles and have suffered a lot in terms of missing important business calls, matrimony proposals in connection with my children. Further we are unable to book any flight tickets and do any bank transactions and other miscellaneous transactions which require the use of sms security passwords. I hope necessary steps would be taken to resolve this issue immediately. Airtel Numbers with this problem: [protected] [protected] [protected] [protected] [protected] Address : M S KanakaRaju, 2-110, SVS Nilayam, Purushothapuram, Sujathanagar PO, Visakhapatnam-530051, Andhrapradesh.

Hi, I was carrying an Airtel mobile phone number ([protected]) for a long time. Couple of years ago, I asked Airtel to close my mobile account as I was not in the need of that number. As obvious, they didn't want me to quit their services and offered me advance rental plan of Rs 500 for 2 years. The phone bill would come only as per my usage. I paid the amount for next 2 years. I hardly used to use that phone and I lost it some time back. My mistake was that I missed to inform Airtel however it is supposed to be Advance Rental. They have to charge me in advance before they activate my services for next tenure. To my surprise, I received a bill of around Rs 600 in my e-mail. When I replied back asking them to close my account as I am not using my number, Airtel said that I need to pay this bill irrespective o[censored]sage of this number. How can you charge me "Advance Rental" if I am telling you that I won't be using your services in future. Airtel is charging this amount to me for future usage of this phone and now threatening me to take legal actions (that I know they can't) if I don't pay this amount. I request you to help me in resolving this matter. Thanks, Vikas Malhotra er.[protected]@gmail.com [protected]

I recharged my phone for 3g plan Rs152 and got only 350mb data instead of 500mb as shown on website. Also got a confirmation sms of said 500mb 3g data. On calling customer care 5 times, they said company changed their plans and site was not updated. Also there was no solution provided to me other than i was told to live with it for a month.
Airtel is so busy scamming people that they don't have time to update their website.
If changes are made, the rates on the website should be changed accordingly and not expect the customers to know when any changes are made.
On asking for a solution i was told that there will be no compensation.
On calling customer care, the ivr should say the not so good 3g provider in mumbai.

-George D'souza
+91-[protected]

Dear sir, i had been using Airtel sim mobile no. -[protected] for 8 years, I use to submit all the bills regularly, but by mistake i skipped 1 of the bill as i wasnt in town. so they disconnected my number. After that when i approached them, the customer care person promised me that if i pay the whole bill, they will start the no... I cleared the whole bill amount but still they have not given my number back..and always said that it has been transferred to "PD" and cannot be issued again. I but now they have issued the number to some one else.. please please help me to get back my number as it is verry very imprtant for me. and is causing me finantial and moral loss.. thanking you

[protected] Forwarded message[protected]
From: Sudarsan Balaji <[protected]@gmail.com>
Date: Sun, Mar 2, 2014 at 8:13 PM
Subject: Please help - I have been exploited by Airtel Customer Care
To: [protected]@in.airtel.com
Cc: nodalofficer.[protected]@in.airtel.com, [protected]@bharti.in


Dear Sir
With complete frustration and with no one to help us finally sending this mail.
I have been using Airtel Landline [protected]. But I decided to disconnect landline services.
I have spoken to Airtel customer care so many times but of no use. At last with total frustration I have logged a complaint and request for Cancellation of
service . Cancellation Request no: 43289094. we also got a response through sms stating that your number will be disconneted in 7 working days.
But to my surprise today I received sms stating bill for current month that is Feb 2014. When I requested for Number Cancellation I cleared mentioned that
I have paid all outstanding bill amount and no Amount is pending.

Today when I spone to customer care they mentioned that I agreed for Number transfer to my Friend and I agreed on feb 14th. I have not received any call and I dont have any friend to ransfer my number. With total frustration and Feeling that I am beeing cheated by Airtel drafting this mail. For God sake please cancel this number immediately and Do the needful.

My Landline number : [protected].

Cancellation request Number: 43289094

I state once again No transfer and nothing is needed. I want this number to be disconnected immediately as per my disconnection request
--
Regards
Sudarsan Balaji

Hi..I have just ported my idea prepaid no. to airtel postpaid..I was already using one corporate plan in airtel and i requested for same corporate plan in that new ported connection.. Your executive himself confirmed that i will get the same corporate plan in this new connection as well within 24 hours of number activation... But i just need to call 121 for that within 24 hours of service activation and ask them to merge 299 plan with corporate plan ...My number got activated last night and after calling 121 within 24 hours i am getting informed that corporate plan cannot be activated on my new connection and instead i have to pay monthly rental of 299... I opted for airtel just because i needed same corporate plan but your executive misguided me. I truly believed that airtel customer service is one of the best but such false commitments given by your customer executive has changed my mind now... I would request to please revert whether i can get the corporate plan that i requested for or not..else i have to give up this connection and better go back to idea network. My number - [protected]

My airtel broadband connection with account number [protected] is under the plan of 4MBPS but i am getting only 0.4MBPS which is very very low.I am unable to do my duty and work due to this.this is the third time i am sufferring from this inconvenience.Airtel rectify it as soon as posssible.photo of speed of internet attached.

I got a bill of Rs. 1050.79, but my monthly plan is Rs. 299 (corporate plan), with benefits of 600 min, 1GB data, 250 sms. But I hardly used 900 MB, around 300 min. I'm fed up with your services. If you couldnt send me the correct bill, just tell me the procedure to deactivate the SIM. Sarvanan K - [protected].

My 3g airtel dongle number is [protected]. I purchased 3g dongle on Sep2013 and worked for only 1 month with full speed. From next month onwards it connects at very very slow speed ( worse than 2g), and some times its even not working. I contacted the customer care to solve the problem, but they asked to check my dongle outside my house. But i don't have laptop or mobile that supports this dongle. i asked them to file my complaint or disconnect it, they said first you must pay your previous bill full. I have paid but still they didn't attend my problem and didn't not disconnect it. Still they making bill for every month, i have paid bills like this for 4 months. Why should i have to pay for not using? Very worst customer service from Airtel. The customer care people does not know how to speak to customer. I am totally frustrated with them and the Dongle. So i am requesting you to disconnect the service and don't make bills. Please make action to disconnect ASAP. regards saravanan

Hi, My no. is [protected]. Airtel has automatically updated my monthly credit limit which I have set as Rs 500 to Rs 5600 and generated a bill of Rs 1371. Ideally I have set credit limit of Rs 500 so that I should not pay more than Rs 500 for any month. Also, Airtel has messaged on the start of Feb cycle month that 200MB internet has been given to you but after bill generation of Feb month they are telling that it was for Jan month. But still I am ok to pay Rs 500 as that was originally my monthly credit limit but not more than that as this is a case of fraud. Please look into the above issue. Regards, Shubham

Dear sir/madam I am Raghunandan. My number is [protected].I have shifted my office so in connection with this I had requested to disconnect the broadband connection & shift the land line to the new office two weeks ago.My land line number is[protected] Till date no action is taken with respect to the request.Or I have not received any acknowledgement that it is disconnected.I am getting messages to pay the rental charges though I am not using at all.Details regarding the new address has already been given over the phone to customer care executive. Kindly do the needful at the earliest.