Airtel Complaints & Reviews

I had paid all my airtel landline bills and had requested for disconnection of my landline. Here are the cancellation details : CANCELLATION REQUEST NO. : 41063032 I don't understand why I am being harassed by airtel now. I was informed that my connection will be cancelled within 7 days and I had opened the cancellation request in November 2013. Kindly stop harassing me with any further emails. Also I tried to make payment for the landline for the amount you quoted in the email and it shows incorrect number in your database (attached is a snapshot) when I try to make the payment which shows that the number has been cancelled. Hence stop harassing me for no reason or else I would have to take strict actions. [protected] Forwarded message[protected] From: Monisha Bhattacharya <monisha.[protected]@gmail.com> Date: Sun, Feb 23, 2014 at 12:48 AM Subject: Re: Final Reminder: Overdue amount for your airtel fixedline [protected] To: [protected]@in.airtel.com, Paramesh.[protected]@in.airtel.com Hi Paramesh, I had paid all my airtel landline bills and had requested for disconnection of my landline. Here are the cancellation details : CANCELLATION REQUEST NO. : 41063032 I don't understand why I am being harrassed by airtel now. I was informed that my connection will be cancelled within 7 days and I had opened the cancellation request in November 2013. Kindly stop harassing me with any further emails. Regards, Monisha Bhattacharya On Fri, Feb 7, 2014 at 7:28 AM, Airtel <[protected]@in.airtel.com> wrote: Namaste! There is an overdue amount of Rs 1348.32 towards your airtel fixedline Final [protected], A/c no.[protected]. The amount has remained pending past the due date despite several reminders. Please make the payment of the due amount immediately else the matter will be passed on to our solicitors with instructions to commence legal proceedings. You can pay through any of the convenient and secure modes listed below: * Pay by cash/credit card at any of the airtel outlets * Issue a cheque/DD in favour of M/s. bharti airtel limited fixedline services, a/c #[protected] For further clarifications, do call: Maria: [protected], Paramesh.[protected]@in.airtel.com :, Warm Regards, bharti airtel limited This is an auto generated email. Pl do not reply to this mail. If you do not wish to receive any further communications, please click here.

Dear Sir/Mam, I lost my airtel prepaid sim ' [protected]' on 18/02/2014. Please be kind to block it at the earliest. As my sim is from northeast and i am presently in north India, I need your customer care number to solve this.

Sir,
from the day 15th of feb.2014, i am receiving a blank call from the mobile number [protected].
The person calls 8 to 10 times a day and do not speak anything. Actually someone is trying to
irritate my sister.
please its a humble request to you to command over this number and stop this kind of activity as soon as possible.

Dear Airtel, I am writing this message your Customer Care Team has failed to services my request. For Airtel Account No : [protected][4G LTE Connection], which was taken on 8th of Feb, there is Wrong Bill that has been generated. As my connection is on 2 Month Advance Rental Plan of 2999, The Bill Generation at this moment is irrelevant and is void. I would request Airtel Team to Look into this strictly and provide my the proper resolution this time. Below is the Brief History of the Complaint and Problem that I have face since i have taken the Connection : 1. My Connection was activated with Rs 650 Plan[3GB] Instead of 2999 Plan. 2. Had to Log Multiple Service Request to resolved this issue; and After Continuous Followup of 1 week with Airtel Team[Rajeev ; Mb No. [protected]], it was rectified to proper plan. 3. But, Plan was again wrongly updated back to 30GB Plan after 2 days post rectification. 4. Again Need to Log SR to rectified it proper Plan[SR is 55166331] 5. Post log of later SR[55166331], My Plan is updated properly, but there is a also a wrong Bill Generation 3782.77 immediately after the updation of Plan. In reference to this, I have contacted Airtel Customer Care, namely Sunil and Rajeshekar, but they had objected me to take any SR against this asking me to wait for 24 hrs inspite of the fact that there is a problem in the Bill, and also denied me on transferring call to their Managers saying that there are no Manager at the floor at that time and they are operating without any Manager and Supervisor. So, Airtel Team, I reminding with this message to your Team that, Customer pay money for the service; and if the service is not good and do give value for their customer, that organization will never flourished. I am attaching the snapshot of my bill and the Application with this complaint.

I just received sms from AZ-ARWTRC - "Eff. 9-Mar-14, rent for airtel digitalTV ID [protected] will be revised to Rs 235/month with addition of Rishtey, Movies OK, Sony Mix, Nick Jr, Discovery Kids&Sonic" - I never requested these channel I don't want subscription of these channel. This is happening second time Airtel increasing rent as per their will. Idea behind set top box is "pay as you need" I don't want this stupid channel Airtel forcing me to subscribe these stupid channels with increased rent. I don't need these channels I don't want any change in the subscriptions.

I had applied for porting from Vodafone to Airtel for two numbers. One number s activated but the other number activation is still pending. I ve asked for this thrice already and it has been three days after vodafone network termination. Contact detail: email: [protected]@gmail.com ph: [protected]

Airtel has sent me a bill for the month of Feb which is incorrectly calculated. The customer care people are not giving proper response. I want the charges to be reconsidered as when I requested to change my bill plan no one intimated me that the data I've already used will also be billed in the next months bill. The day when I changed my plan I haven't used any data services. I will not pay the bill over and above my bill plan. I ported...

hi this s shalini Just 2 months back i took post paid connection into this nu [protected]... im not at all happy with the servie, 1st month i got a bill 2800 Rs and my call charge is 35rs and rest the of the amount they charged for message according to my plan 200 sms free but i haven't utilise the sms facility.. but customer care blaming i send 3500 sms i send to one number, but i havent send the sms but still i paid the bill, again this month i got a bill 3500Rs same reason my call charge is 42 and rest of the a, amount they charged for sms again this month i send 4800 sms to same number how it is possible, seriously im very pissed off there is no proper clarification regarding my bill they suspended my incoming & outgoing calls... please solve my issue.

I had by mistake recharged a different number online [protected]. My number is [protected]. The cust.care person at Airtel said that there is no way to get it back. However he explained about a seeking money option to get back the amount from that account as a gift. However its is not working. I called up the other person and he seems to be unwilling to give back the amount. How do I get the money from the other phone account?

Hi, my name is sachin. I have recharged my airtel account with RC 75 on 20-2-214. This has come under some dedicated balance which i cannot access. i never asked for this dedicated balance neither they told me. Can this be transferred into main a/c ? If so please resolve the issue as soon as possible. my number is [protected] (delhi)

Dear sir, I have using a airtel prepaid number([protected]) since 2009, now on the date of 19/02/2014 the number was showing registration fail, so i went to the airtel office to buy a new sim in same number, but coustmer service said that the number was postpaid it could not be alloted by the same number in prepaid.

here is a copy of my letter to airtel regarding it shamelessly stupid service and money-mongrelling tactics Subscriber ID[protected] Name - XXX City - Ahmedabad Airtel DTH is the worst I have experienced in terms of technical issue resolving and services. Inspite of paying 4 times for the same "video"problem, which occurs every few days, Airtel demands I pay service charge of Rs. 150 almost 2 times a month. Since you people are not competent enough to solve my problem. During 5 complains this should have been solved. Nowadays I end up paying double the amount for DTH services - 430 monthly rental + about 300 every month for solving of "video" problem, where a select few channels blackout.It seems airtel has no regards or respect for its customers. or the company is going bankrupt so fast that they have to play these kind of tricks to cut off signal of a few select channels and then charge Rs. 150 for solving them. THIS IS OUTRIGHT CHEATING THE CUSTOMERS OF THEIR MONEY.I DEMAND this problem be solved immedietely as i PAY FOR THE SERVICES AND AIRTEL IS NOT PROVIDING ME THEM to me FREE IN CHARITY. GIVE ME WHAT I AM PAYING FOR. ONCE AGAIN, THIS IS NOT A REQUEST, IT IS A DEMAND!!! !AND IF YOU DO NOT THAVE THE TECHNICAL CAPABILITIES, I DEMAND A FULL REFUND FOR MY EQUIPMENT WHICH YOU CAN COLLECT BACK AT ANYTIME. i DO NOT NEED SUCH A POOR COMPANY FOR MY DTH SERVICES. THERE ARE BETTER ONES IN THE MARKET THAN THIS STUPID COMPANY that has no regards or respect for its customers, because of whom the company is surviving

I have logged the complaint earlier but still not got the data plan back which I lost due to Airtel technical issue. Or because I have done the recharge online. Its totals not my fault Airtel is detucting my main account balance even when I have data pack activated. Name: Priya Chourasia(Maharashtra) Mob: [protected] Total loss is: allbelow mentioned amount got wasted which was never refunded and even I have notused this much. 149– net recharge on 13 Feb 2013 120– Talk time recharge on 15 Feb 2013 120– talk time recharge on 11 Feb – had net pack activated this time as well stillhad a deduction from main balance 60recharge - talk time recharge 2 Feb - had net pack activated thistime as well still had a deduction from main balance

I had bought an airtel sim [protected] on 19/01/2014. Its been a month and the number is still not activated. The retailer did not provide any proof such as receipt or xerox copy of the submitted form or anything like that. he is just not willing to activate it. Please activate my sim on a priority basis. It has already been a month.

Last year I bought airtel postpaid connection number [protected] only to use 3G service & paid Rs. 800/- well in advance as rental for a tenure of 10 months of service. Activated 3G service & used for 5 months. Due to non coverage of 3G service outside Surat city, discontinued use of it after 5 months. I was given the understanding that after 10 months, the services will be stopped. Now, Airtel is demanding Rs. 1600/- as unpaid bill amount. They are arguing that I am expected to go to airtel stores to stop the services. Ridiculous !!

Hi, Respected AIRTEL Team, My self Amit Sinha and this is very embarrassing and sad to inform you that today i am fix in very critical condition. this is a complain from my side to your relevant store person.On Saturday in evening i was purchase a new prepaid connection on 15th FEB 2014, on that day the person who was sitting over there he told me that up to 10 PM your number will be activated and you also got the 200 rs/- talk time at same time then i came back and wait for activation and up to 8:30 PM my no got activated but balance was not in number, so i worried about balance then i wait for balance up to Monday full day.still i not received any balance so then after next day i reach up to same Airtel outlet and talk to the person then he told me that by mistake he haven't balance in his cell so he recharge within 1 hour so just listen and come back home. Now again i wait the whole day no any balance were come in my account, so now i feel so embarrass and also for few moment i also got angry to the concern person.this number i purchase for my mom and at the same day my mom wants to call in family member so in emergency base i recharged on the same new number of 50 rs/- + tariff of 65 rs/-which reduce the call rate of 40paisa/mint.Still i haven't got any balance from store person side however he takes me 225 rs/- for new connection and told that you will got 200 rs/- of balance.Now to complain about the whole concern i again reach the same store and met with same person now he told me that i am very sure that i have recharged on number so kindly go and check the message details and inform me back, so when i came back home and i check sms the i got that i received 3 messages which says that recharge not successful with 2 transaction id- ([protected]/[protected]), so i inform the same thing now he told me that i forgot to told you that don't recharge on your number from any ware otherwise this 200 amount you not able to received, so up to here i reached continuously 2 days by quieting 1 hour before from my office to talk and resolve for my concern to Airtel store.Now when i say that after waiting for long time at least 72 hrs, when i have same emergency then i recharge then he told me that don't worry, take another Sim card and now this time i recharge on that number and you no need to pay any more just you need to submit the id proof once again but in previous number now it is not possible.but my concern is that as simple as if i am already purchase a number and also distribute in all family members why again i purchase the number just because i wait and also got panic feel embarrassing, is this a Airtel services when i told that i am going to complain for this concern then he said me that you cannot do any thing because if i got any call regarding this concern.i just say that i have verbal proof with me and and will tell them that i have inform each and every thing and i also recharged on the same number, but customer is not agree. so simple . Now my question is that is this a way to deal with a customer or handling or treating the customer with lot of panic--his name i don't know but contact no is -[protected].After that today when i call for complain on customer care from my no which is [protected] and try to talk with agent then he also talk in very pathetic way and also disconnect the call 3 times i have recorded call with me kindly resolve my concern with balance and also follow up with customer care agent i am going to attached the complete recorded call with Airtel store address which is in my location...RZ-77C, Vaishali Palam, Dabri Road New Delhi-110045...My new number is --([protected]) . See i am not a VIP Customer for you as well for any body i am just a simple and normal private working person with very low salary in just 5 figure in seance-12000/-PM.Please this a humble request that please take as a high priority base. my office working time is 9:30 AM- 7:30 PM so on sat & SUN i am always free so for any confirmation i am not able to receive your call because of i don't allow to pick the call in office premisses...i am waiting for your best response... sorry sir but i going to send and use the first time this step in my life so all proof i have as a verbel so i don't have any photo proof...give me any other option to attache the audeo clip...

Hello, My Customer ID is [protected] and my account balance is Rs.120, but still since last 2 days my services have been deactivated with an error message saying "Account is suspended due to low balance". I have spoken to customer care executives a multiple times but still nothing has been done so far. Is this the quality of service Airtel is known for? Please resolve this issue ASAP and help your customers leverage the services or else unwillingly we have to go for different service providers and take harsh actions against Airtel.

dear sir
i am n v ramarao, i have not recharged airtel digital tv this month, but they have to provide national channels and sapthageri channels .no national channel is comeing in my tv.and also when ever i have not recharged they are taking 20 rs extra. why they are taking more money. i want clarification.

I wish to inform you that, I Mr. Shiva D Thakur had been using a airtel no[protected] since 22.10.13 to 20.11.13, as per bill detail its seem either it is wrongly calculated by you or have any mistake, i had received more than 50 calls regarding bill payment but I told your customer care officers what is the matter everyone told that we will check it and revise the bill but neither bill is rectified nor received any feedback from Airtel and after all this they have registered a legal notice. But I didn't have received any physical Notice. On 23.01.2014 I talked with Mr. Manish and told him that as per my usage I will pay Rs. 1376 (Details also have mail to Airtel Customer care on 21.12.13) than he said that if you pay Rs. 1500 instead of Rs.1376 than it will be fine. So I told him that I will pay Rs.1500 if they give me a Acknowledgment of Full & Final Payment. But he didn't tell anything so tell me what to do if ill pay Rs. 1500 and after that i will receive another bill. so who will be responsible

today 19.02.2014 Again i received a call at my alternate no and the person was saying that he has going to file a FIR against me / mine if i will not pay Rs. 2800. i told him all the matters but he didint want to here what i want to explain him. i only want to know why i have to pay Rs. 2800 and Rs 1500 if i didnt use the serivce for the same. kindly tell me what to do in this matter. and what is my fault... reply me urgently

thanking you
Regards
Shiva Thakur
[protected]@gmail.com

I had booked a new broadband connection online from airtel's website in Pune with CAF Number ONPUNE[protected]. It has been two weeks and my documents for verification are yet to be collected. I have already paid the booking amount of INR 500/-. Whenever contacted, airtel executives promise that the documents will be collected in 24 hours but it never happens. I had also lodged a complaint 43513514 but the situation remains as it is. If airtel is taking this much time in only documents collection, I wonder how much time you guys will take during installation. Please let me know when the problem would be resolved. I need a connection on immediate basis. If airtel is not able to provide the connection, please let me know. I will go ahead with some other service provider. This is the second time it is happeing to me. Thanks Rahul Sharma +91-[protected]