Airtel Complaints & Reviews

Hi, Respected AIRTEL Team, My self Amit Sinha and this is very embarrassing and sad to inform you that today i am fix in very critical condition. this is a complain from my side to your relevant store person.On Saturday in evening i was purchase a new prepaid connection on 15th FEB 2014, on that day the person who was sitting over there he told me that up to 10 PM your number will be activated and you also got the 200 rs/- talk time at same time then i came back and wait for activation and up to 8:30 PM my no got activated but balance was not in number, so i worried about balance then i wait for balance up to Monday full day.still i not received any balance so then after next day i reach up to same Airtel outlet and talk to the person then he told me that by mistake he haven't balance in his cell so he recharge within 1 hour so just listen and come back home. Now again i wait the whole day no any balance were come in my account, so now i feel so embarrass and also for few moment i also got angry to the concern person.this number i purchase for my mom and at the same day my mom wants to call in family member so in emergency base i recharged on the same new number of 50 rs/- + tariff of 65 rs/-which reduce the call rate of 40paisa/mint.Still i haven't got any balance from store person side however he takes me 225 rs/- for new connection and told that you will got 200 rs/- of balance.Now to complain about the whole concern i again reach the same store and met with same person now he told me that i am very sure that i have recharged on number so kindly go and check the message details and inform me back, so when i came back home and i check sms the i got that i received 3 messages which says that recharge not successful with 2 transaction id- ([protected]/[protected]), so i inform the same thing now he told me that i forgot to told you that don't recharge on your number from any ware otherwise this 200 amount you not able to received, so up to here i reached continuously 2 days by quieting 1 hour before from my office to talk and resolve for my concern to Airtel store.Now when i say that after waiting for long time at least 72 hrs, when i have same emergency then i recharge then he told me that don't worry, take another Sim card and now this time i recharge on that number and you no need to pay any more just you need to submit the id proof once again but in previous number now it is not possible.but my concern is that as simple as if i am already purchase a number and also distribute in all family members why again i purchase the number just because i wait and also got panic feel embarrassing, is this a Airtel services when i told that i am going to complain for this concern then he said me that you cannot do any thing because if i got any call regarding this concern.i just say that i have verbal proof with me and and will tell them that i have inform each and every thing and i also recharged on the same number, but customer is not agree. so simple . Now my question is that is this a way to deal with a customer or handling or treating the customer with lot of panic--his name i don't know but contact no is -[protected].After that today when i call for complain on customer care from my no which is [protected] and try to talk with agent then he also talk in very pathetic way and also disconnect the call 3 times i have recorded call with me kindly resolve my concern with balance and also follow up with customer care agent i am going to attached the complete recorded call with Airtel store address which is in my location...RZ-77C, Vaishali Palam, Dabri Road New Delhi-110045...My new number is --([protected]) . See i am not a VIP Customer for you as well for any body i am just a simple and normal private working person with very low salary in just 5 figure in seance-12000/-PM.Please this a humble request that please take as a high priority base. my office working time is 9:30 AM- 7:30 PM so on sat & SUN i am always free so for any confirmation i am not able to receive your call because of i don't allow to pick the call in office premisses...i am waiting for your best response... sorry sir but i going to send and use the first time this step in my life so all proof i have as a verbel so i don't have any photo proof...give me any other option to attache the audeo clip...

Hello, My Customer ID is [protected] and my account balance is Rs.120, but still since last 2 days my services have been deactivated with an error message saying "Account is suspended due to low balance". I have spoken to customer care executives a multiple times but still nothing has been done so far. Is this the quality of service Airtel is known for? Please resolve this issue ASAP and help your customers leverage the services or else unwillingly we have to go for different service providers and take harsh actions against Airtel.

dear sir
i am n v ramarao, i have not recharged airtel digital tv this month, but they have to provide national channels and sapthageri channels .no national channel is comeing in my tv.and also when ever i have not recharged they are taking 20 rs extra. why they are taking more money. i want clarification.

I wish to inform you that, I Mr. Shiva D Thakur had been using a airtel no[protected] since 22.10.13 to 20.11.13, as per bill detail its seem either it is wrongly calculated by you or have any mistake, i had received more than 50 calls regarding bill payment but I told your customer care officers what is the matter everyone told that we will check it and revise the bill but neither bill is rectified nor received any feedback from Airtel and after all this they have registered a legal notice. But I didn't have received any physical Notice. On 23.01.2014 I talked with Mr. Manish and told him that as per my usage I will pay Rs. 1376 (Details also have mail to Airtel Customer care on 21.12.13) than he said that if you pay Rs. 1500 instead of Rs.1376 than it will be fine. So I told him that I will pay Rs.1500 if they give me a Acknowledgment of Full & Final Payment. But he didn't tell anything so tell me what to do if ill pay Rs. 1500 and after that i will receive another bill. so who will be responsible

today 19.02.2014 Again i received a call at my alternate no and the person was saying that he has going to file a FIR against me / mine if i will not pay Rs. 2800. i told him all the matters but he didint want to here what i want to explain him. i only want to know why i have to pay Rs. 2800 and Rs 1500 if i didnt use the serivce for the same. kindly tell me what to do in this matter. and what is my fault... reply me urgently

thanking you
Regards
Shiva Thakur
[protected]@gmail.com

I had booked a new broadband connection online from airtel's website in Pune with CAF Number ONPUNE[protected]. It has been two weeks and my documents for verification are yet to be collected. I have already paid the booking amount of INR 500/-. Whenever contacted, airtel executives promise that the documents will be collected in 24 hours but it never happens. I had also lodged a complaint 43513514 but the situation remains as it is. If airtel is taking this much time in only documents collection, I wonder how much time you guys will take during installation. Please let me know when the problem would be resolved. I need a connection on immediate basis. If airtel is not able to provide the connection, please let me know. I will go ahead with some other service provider. This is the second time it is happeing to me. Thanks Rahul Sharma +91-[protected]

Applied for Broad band connection with AIRTEL after they confirming me so many times on phone. Feasibility check was completed and they money Rs.550 from me. After 2 days, i got call saying connection not available and amount will be refunded. They asked me so many proofs for it and i provided the same. I got cheque on wrong name and for only 500/-. Later again i mailed them and gave again required ID proof for correct name and provided receipts for Rs.550/- Even second time i got same cheque with same incorrect name and amount. Shame on AIRTEL that they dont care upon customers. Not even one proper response was given to me from Airtel. I have begging them for response and they dont care about that. Daily different people call me and ask for same details again and again. i am spending so much time almost 2 months for getting back my money which they dont care about.

Dear Concern, I would like to inform to you that I am receiving some fake missed calls on my Airtel Number [protected] from below sample Numbers. On daily basis last three digits dose change. [protected] [protected] [protected] Please stop this kind of calls on urgent basis My Email ID is hs[protected]@gmail.com Regards Himanshu Sharma [protected]

Airtel is not processing my shifting request for broadband connection (airtel fixedline no is[protected] Hi, My airtel fixedline no is[protected] I have made shift request for my airtel broadband connection on 1st feb 2014. Someone from customer care told me at the time of request that I would have got the connection within 5 working days. Nothing happened But, I got an SMS on Feb 10th stating that I would have got the connection in another 5 days. I waited for it but again nothing happend. Then, I myself called customer care again on 15th Feb, they told that Connection is not feasible at the new address. Hence, I made a cancellation request immediately. The next day(16th Feb), a guy called Sugumaaran from customer retention team and he said the connection is possible at the new address now and I would be getting the connection the next day which 17th Feb. As usaul, I didnt get the connection on 17th too. Nothing happend on 17th, I got a call and was requested one more day for connection. Nothing happend on 18th, I got a call and was requested one more day for connection. Nothing happend I got a call today from a person called Vaani, She told me that I need to wait for another 3 days. I am really being annoyed by your customer care. Please do the needful. I have a strong believe that Airtel will be providing me the required help. -Tamilselvan

I have been with Airtel for almost a decade now and for the first time I needed some help from them but has been a trauma looking for a solution for 3 weeks which they claim to solve in 72 hours.

I hold an Airtel prepaid number [protected] which I have requested to transfer to myplan 3 weeks back. There are so many un-monitored agencies started by Airtel who come and collect the documents.

They collected the documents on the promise that they will give me a microsim replacement the next day of submission of documents. However, after calling them for three days finally the agency says we can only provide you the normal sim and you'll have to collect the micro one from the Airtel showroom. I then asked them to cancel my request and he promised that i am tearing the documents and you can take the connection from showroom.

And the moment I went to the CP, Delhi showroom, the misery started. They took the papers and requested that since we are moving showroom so if we take 5 days will that be ok? and I agreed. After 5 days i get a call that your number is blocked by the agency and we're trying to solve it. They have now stopped picking up calls and I am so upset with their service and facing constant network issues as well.

I am now going to change my service provider to Vodafone. Airtel literally sucks and don't care for their long standing customer. It has been so much difficult to get through the stupid customer care and they only suggest to visit the relationship centre and relationship centre never responds.

Rohit Tuteja

I registered for new account for airtel money. Paid my Airtel Landline bill in the next 2 days. I did this to receive 10% cash back but they are now saying that it is valid for 3 months consicutive payments. When i insisted and showed them link, they are saying it is for payment via online method and not via *400#. This is absolutely not acceptable behaviour for not credit cash back. I was talking about offer 1 in attached screen shot and if we go via its terms, cash back should be made available for both modes of payment. I am their Prepaid mobile, land line, broadband and now money customer and they are doing this with me. I am associated with aritel for last 1 year and still its happening. Not at all a creditable company as er my exp. Beware all Gaurav

Hi, Today i recharge my airtel number : [protected] in the website www.freecharge.in, it is failure of the below transaction id Transaction id : FCVW[protected] After i checked with free charge credit account again i recharge the amount of Rs.60.00, it showing message under process Transaction id : FCVW[protected] Your recharge for Rs.60 is Under Process We are waiting for Airtel to send us an update. when will credit the recharge amount in my mobile? Please take care with High priority. Again i tried in another for Rs.30 is Under Process. We are waiting for Airtel to send us an update. The same message will shows.

You guys have pathetic service in the broadband sphere. The executives are proactive in collecting money but when it comes to installation they end up frustrating the customer. I had applied for it on 7th Feb and till date neither did i get the money back nor the connection. I[censored] are just concerned about the money and not services then i would request sit on the road and beg rather than cheating the customers like this. PATHETIC! stop playing around with dates and start taking care of your customers or soon the company will see its demise.

My name is dharmendra singh i am from kalyan at date[protected]. I purchaed a data card from marks communication near vasai mahanagar palika office vasai west . Thay send their person in my kalyan office and i pay him rs, .1200 cash with recipet .But today date[protected] nobody replying me properly and when i visit in airtel gallery they advice me to go to police what should i do now please reply

We (3 No's) were given the following plan Plan: 99 Rental CUG 325 Calls 300 SMS 2Gb 2G/ month GPRS service had been activated on 10 FEB 2014 18:50. But since last week the service has not been functional, and calling 198, they say the service has been never been activated neither they are activating it. I have clear SMS indicating that the service has been activated. Now they say no such plan exists and show the sms to airtel gallery for further issues. When I Went to the airtel gallery aundh, pune they gave me the following email id corporate.[protected]@in.airtel.com and nodal.[protected]@in.airtel.com saying we cant view the details of these numbers and only corporate accessholder can look into this matter. I really dont care who can view the accounts or not... its not my isssue. I have 3 clear sms that the GPRS Plan has been activated. They just keep saying that the plan got deactivated automatically. I am looking into some email address where i can get proper resolution as they are not letting our 3 numbers to port out. Also guide me how to file a consumer complaint regarding this clear case of cheating.

We (3 No's) were given the following plan Plan: 99 Rental CUG 325 Calls 300 SMS 2Gb 2G/ month GPRS service had been activated on 10 FEB 2014 18:50. But since last week the service has not been functional, and calling 198, they say the service has been never been activated neither they are activating it. I have clear SMS indicating that the service has been activated. Now they say no such plan exists and show the sms to airtel gallery for further issues. When I Went to the airtel gallery aundh, pune they gave me the following email id corporate.[protected]@in.airtel.com and nodal.[protected]@in.airtel.com saying we cant view the details of these numbers and only corporate accessholder can look into this matter. I really dont care who can view the accounts or not... its not my isssue. I have 3 clear sms that the GPRS Plan has been activated. They just keep saying that the plan got deactivated automatically. I am looking into some email address where i can get proper resolution as they are not letting our 3 numbers to port out. Also guide me how to file a consumer complaint regarding this clear case of cheating.

Dear sir, Piracy of Star plus+Discovery+Jolsha Movie+Zee bangla cinema An illeagal cable network namely bangladesh is telecasting to their customers through AIRTEL dth Mamun cable network is telecasting the bearing printing code. 006AB7C4.The Star plus channels & printing code.005F8A0F the chanenel Discovery & printing code. 0031768D the chanenel Zee bangla cinema & printing code.00360CAS the chanenel Jolsha Movie....

Hi Team, I have converted from postpaid to prepaid on 18nov2013. I need to get refund of Rs.2550/- . They informed me that i will get a cheque in 45 working days. more than 3 months passed away...am unable to get back my money...if i pay my bill 1-2 days in delay you may charge fine of 100Rs extra. But you haven't refunded my amount till now...will you pay fine now...Please justify my question... My Number: [protected] Thanks & Regards, Pavan Yennampelli.

I am using alive net cug 499 combo plan which has 1.5GB of 3G data free.Since I was reaching maximum capacity of data plan I used to activate smart buys provided by Airtel.I got a call from Airtel stating that u can avail 2GB of 3G data by paying 450Rs extra. I agreed to it.So according to me as of now I should have 3.5 GB of 3G data. But once I got bill I saw that I had only 2 GB of data was free and previous 1.5GB of data has been deactivated.And they state that I had only 1GB 3G data free for 499 plan(PFA for proof). So unnecessarily Airtel is charging me 450+taxes just for 0.5GB of extra data.I escalated this issue but they refunded me 1000 but the plan was continued for next month too and again I need to pay unnecessary charges.And they were able to clarify my issue after 20days.

My Mob# [protected] (Maharashtra- Nagpur), Name- PriyaChourasia

I did Internet recharge of Rs. 149 (1 GB)On 13 Feb 2014. Buteven after having this data pack activated on my number from 15 Feb 2014morning my talk time balance is deducted for net usage.

I am using Airtel internet service from around 1 year andnever faced such problem and neither at this time I have downloaded anythingextra/different.

It seems that this is a technical issue because of which mydata plan expired so soon.

Total loss is:
all below mentioned amount got wasted which was neverrefunded and even I have not used this much.

149 – net recharge on 13 Feb 2013
120 – Talk time recharge on 15 Feb 2013
120 – talk time recharge (don’t remember the date it wasjust before the above two) – had net pack activated this time as well still hada deduction from main balance
60 recharge - talktime recharge (don’t remember the date it was just before the above three) - hadnet pack activated this time as well still had a deduction from main balance

Hi i have been using AIRTEL INTERNET PACK 198 PLAN, in HCL corporate plan pack. Internet speed seem to be very slow, i have called customer care to clarify the slow speed issue, They have provided information that 2GB has been already used in my airtel account (my Airtel number: [protected]). But naturally Airtel 2G speed every time i connect is around 25 KB alone form day 1 of billing period, later after 10th day it is around 7KB only am getting. Every time if i call airtel customer care "they were telling that your usage is crossed 2GB already so it will be slow speed" Can i know at max 25KB is used, how much hours need to be used to reach 2GB 25 KBPS speed will take 11.3MB per hour: 25KBPS * 3600 = 11, 3 MB per hours (ie 1 hour) Then to reach 2GB 2000MB = 181 hours of 25 Kbps speed need to provided. Calculate link: http://web.forret.com/tools/filesize.asp?speed=25&unit=Kbps&dur=...⇄ 40 KBPS speed will take 18 MB per hour: 40KBPS * 3600 = 18 MB per hours (ie 1 hour) Then to reach 2GB 2000MB = 111 hours of 40 Kbps speed need to provided. 111 hours to reach 2GB @ 40kbps speed I have never used this much hours to reach 2GB. Please check my account and update for my Airtel number[protected] & [protected] BUT Airtel is not providing 25 kbps or 40 kbps speed in 2G plan, they were telling only that 2 GB usage is over in ever month for me and other customers. Since i never used more than 40 hours per month to cover 2GB usage in 2G plan. If i used 40 kbps for 40 hours then my usage will be around 900 MB only. No chance to use 2GB every month or /per month, this 2G plan is pure cheating plan for customers, My plan type 2G plan @ price of 198 Internet usage upto 2GB usage and unlimited I have called various number in airtel customer care service to clarify this there is no proper resolution from airtel. 121 [protected] in IVR selected options 12311 No response after some time I have been waiting for 5 minutes My number used in Airtel 2G plan [protected] & [protected] Please don’t do this in near future this heart us more and more.. I am using Airtel network more than 4 years in postpaid plan. Thanks & Regards Velu