Airtel Complaints & Reviews

This is in reference to yourletter vide number: Airtel/LetterR1/February14/400/R1 dated on 11.02.2014regarding the payment intimation of the overdue amount of Rs. 9855.18 (Ninethousands eight hundreds fifty five rupees and eighteen paise) on my Airtelmobile number [protected]. <?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> I regret to inform you that inseveral discussions I had with Airtel’s customer care executives and with Airtel’sdesignated officials, I have had requested them to change the tariff plan to Rs.250 data plan only but the changes were not implemented at Airtel’s end andAirtel was charging me the based on the older tariff plan for the last one and half year. I have alreadyraised an online compaint with complain reference no. PQ[protected]. During the discussion I have hadwith Mr. Deepak Jain, he has requested me to pay Rs.1000 and Airtel will waveout the outstanding as well as the tariff plan will be changed to Rs. 250 dataplan. I have paid the same on 25thMarch, 2013 using the HDFC Bank DD with ref. number 910827 but still the tariffplan was not changed and Airtel was charging me as per the old tariff plan. Theentire outstanding that has been generated because of this “no tariff planchange” even after the commitment given from Airtel’s executive portraysserious negligence and customer which isnot at all acceptable from conglomerates like Airtel. The photocopy of theletter from Airtel which was given to me by 3GZone Garia with the consultation of Mr.Deepk Jain of Bharti Airtel Limited is enclosed herewith. I shall be highly obliged ifAirtel can provide due considerations on the overall situation and waive out the outstanding which was occurred because of their negligence and mishandling. Thanking you, Debasish Roy Mohini Appartment 1918 Prantika Road, Block -1 Flat no. 4A, 4th Floor, Garia, Kolkata -700084

HI My name is shaikh abdul aleem I am using Airtel postpaid number([protected]/[protected]) I am facing lot of the problem rigarding billing issue. company most of the time charge we wrong amount and they told Sir you have to pay the bill as soon as possible if you will not pay the bill your service will be disconnected. My mean problem is company doing fraud transaction. so please take seriously and contact me as soon as possible Thnakin You, Abdul Aleem ([protected])

I was promised a high bandwidth internet connection with Airtel 4G LTE. they said that the tower is right opposite my home . In two months I have placed 4 complaints regarding speed, it goes down to 0 or a few kbps . They have a site for checking 4G usage, the site does not have a valid certificate and does not open in either Chrome or Firefox. So, I do not know what I have used. in the first month, within 20 days, I started facing the problem of speed and complained . I was told that I had used up my 10 GB limit, which is false, as I used it for some length of time only in the 4th week & that too at speeds of 20 - 50 kbps. It was only on the third call was I told that my billing cycle is from 11th to 11th of each month and even if i make a payment of outstanding bill, I will not be eligible for the speed that I have signed up for. They deal in part information and the service is unreliable.
When we call customer care, they do not understand the frustration of the customer. They do not even write the complaint as placed. they do not represent the voice of the customer . They ask if I wish to give any feed back and transfer to some extension for the same. Nobody picks up the line and is disconnected without response.n average complaint call takes 15 - 20 minutes of persistence and yields nothing.

They close complaints without resolving.

I have seen that everytime I place a complaint, the speed improves for some time to drop again.

Airtel is the lousiest service provider that I have come across. They sell untested and unreliable technology, wrap it up in marketing gimmicks and cause customer rage!.

I get a feeling that Airtel is playing games, using the same bandwidth to higher revenue customers and cheating retail customers like me.

I have broadband account with airtel no #[protected], for that I m unable to create "online My account", I have not able to receive any OTP either to my mobile or email id. I have submitted and called customer care service several times but no one didn't responded back with proper solution. They are caring about payment but not providing the full services to customer. Please consider this request as high priority and pls do needful.

I want to resister a complaint against Aitel for Illigal Business Practices.

On 18th of Dec I requested to activate GPRS one of my airtel number [protected]. I paid all my dues on the same date as I pay as usual.
They are looting extra charges, although I have a GPRS 125/- plan.
Extra charges in Jan 2014 was 250 and in Feb was 743. though they arranged a small reversal around 500/- after wasting my whole month's valuable time.
I'm struggling with Airtel since last two months. But these airtel guys didn't listened to me and till now no resolution provided by airtel.
It’s an shame that Bharthi Airtel does not have a proper escalation matrix nor proper response to the customers.
I have all documentary proofs, neither they sent any intimation of extra uses nor their system reverted back of my SMS DATA USE to 121. airtel auto reply of this sms attached with this email.

I couldn't see my data uses due to Airtel's system error. Than why should I bear the hit, it’s totally Airtel's fault or possibly could say FRAUD!!.


I talked with airtel guy Ranjith Kumar Reddy, Komal, Ankita, Nitesh, Kunal so and so... long list on dated 8th Jan 2014 to till date and thier commitment was" such blunders will not happen again" than why I'm still facing the same.
Every time I'm getting a call from a different airtel guy and they are doing same exercise. It took my 30-45 minutes every time to explain the matter to them which is very pathetic.


I, as a customer is extremely disappointed that such a reputed company like Airtel is not as prompt in refunding the money as it is in taking. I am going through such an ordeal to get back the money I so rightly deserve I wonder what happens when bigger amounts are involved. It is sad that when our payments are delayed even by a day we are bombarded with calls and when it comes to refunding there is no sense of responsibility or ethics!
Hope some responsible executive at this stage at least wakes up and response to me with satisfactory solution ASAP.


Best Regards,
Wasim Iqbal
[protected]

I called Airtel Customer care number and cancelled my Airtel 3G dongle([protected]) on 25th January, 2014(4.30 PM) itself. Customer care representative responded that the cancellation is confirmed and the usage amount till that date was Rs.136.Since security deposit Rs.500 is there, they would deduct Rs.136 from Rs.500. He further replied that he would send remaining amount by cheque to my address.Since I needed to travel to US next day I completed the process.But I received a mail on 22nd February for the period 20-Jan-2014 to 19-Feb-2014, asking me to pay full amount Rs.955.06.I sent a mail to [protected]@in.airtel.com. Customer care person called Varsha replied that i have to pay the full amount and they will cancel it now.Is Airtel Customer care number a big joke? Airtel is doing this purposely to generate revenues.They won't check details even.Please mail me for the further follow up ([protected]@gmail.com).(I am currently in US and don't use my India number). Airtel - Escalate this issue or close down your customer care number.

I just received sms from AZ-ARWTRC - "Eff. 9-Mar-14, rent for airtel digitalTV ID [protected] will be revised to Rs 235/month with addition of Rishtey, Movies OK, Sony Mix, Nick Jr, Discovery Kids&Sonic" - I never requested these channel I don't want subscription of these channel. This is happening second time Airtel increasing rent as per their will. Idea behind set top box is "pay as you need" I don't want this stupid channel Airtel forcing me to subscribe these stupid channels with increased rent. I don't need these channels I don't want any change in the subscriptions.

Hi Team, am unable to get porting id on my mobile [protected]. i have sent PORT [protected] to 1900. its giving error messsage as incorrect format. Please look into this ASAP. Thanks &amp; Regards, Pavan [protected]/[protected]

I deposited security amount of INR 3000 for activation of International Roaming on July, 2013 and the same has been de- activated on 27/12/2013 and I have asked for refund of my security deposit to Airtel on 27/12/2013. But I still today, I did not receive my money. Airtel is giving excuses that my residence is closed whenever they want to deliver my cheque. However, I am or my spouse/ parents are always there at same address. One more thing, all others correspondences of mine like postal/other couriers except Airtel refund cheque, I am receiving at the same address at any time. So, Matter is not solved. Then I asked them to inform their office address from where I can collect my cheque but their answer is that as per Airtel Internal System, this option is not possible. Then I asked them, please deliver this cheque to my office address, this option also they have refused. Then I have understood that Airtel want to digest this money. Hence, who are reading my blog, please be careful whenever you are choosing any telecoms company just like Airtel in this case and be careful to deposit any money as they will never refund back this. Bidhan Mobile :- [protected] (Airtel)

Hi, I am really disappointed with the service from airtel customer care. I submitted the required documents on[protected] at Palarivattom Airtel Office to port from Tata Indicom CDMA number to Airtel. From[protected] morning my Tata indicom connection got disconnected( No incoming and outgoing was possible) and I realized i need to start using Airtel Sim now. I completed Tele verification by calling 59059 and they confirmed like i can make calls after 15 minutes. But i was only able to receive calls not able to make outgoing calls until now. I contacted customer care later on[protected] evening - approximate to 4.00 PM) They mentioned like there is some fault in system and hence the televerification completion was not updated in their system to make out going calls. But they confirmed like since it was already completed from my side i may not be able to make televerification again. They ask me to wait for 24 hours since this cannot be handled by customer care and tomorrow is sunday :( . It was one of the finest reason one can get for not able to make calls. I waited for 48 hours now until now the issue was not solved. In between i contacted many times each time they wil l say it will be transferred to senior department but of no use. From today onwards they started calling to my number and telling like since we are contacting them for the same issue multiple times they are not going to fix the problem. That communication came from the listed number ( +91 [protected]). The kind of communication he gave reveals the poor strategy which they can shouw if they are not able to solve the issue. By the way I already send complaint email to Keral circle Nodal officer but of no use. I should say it was one of my biggest mistake to port towards Airtel. I am not sure what will be the outcome but i am planning to go to the nodal office right away.

Hi Sir, I made a recharge using my credit card on wrong Airtel number today. I did recharge on [protected] instead of [protected]. On mailing the customer care of Airtel, they have replied saying they are unable to credit. Kindly help in solving this problem and credit the amount of Rs 200 to [protected] at the earliest. The details are as under: Transaction date: February 24, 2014 Transaction ID: 594385 Amount : INR 200 Thanks in advance

Dear Sir/Madam, I am fed up of with getting unwanted call from[protected]. From this number I am getting the missed call and when I accepting the call nobody replying on that. Could anyone please look into this and stop these type o[censored]nwanted call to my number. So, I gretful to you. Thanks & Regards, Chandra

What are the minimum condition to revert to the original life time expiry date from the temporary expiry date on account of 60 days inactivity for Airtel prepaid life time mobile. Pls confirm an out going SMS during the temporary expiry date will be sufficient or any other condition prevails.

I had paid all my airtel landline bills and had requested for disconnection of my landline. Here are the cancellation details : CANCELLATION REQUEST NO. : 41063032 I don't understand why I am being harassed by airtel now. I was informed that my connection will be cancelled within 7 days and I had opened the cancellation request in November 2013. Kindly stop harassing me with any further emails. Also I tried to make payment for the landline for the amount you quoted in the email and it shows incorrect number in your database (attached is a snapshot) when I try to make the payment which shows that the number has been cancelled. Hence stop harassing me for no reason or else I would have to take strict actions. [protected] Forwarded message[protected] From: Monisha Bhattacharya &lt;monisha.[protected]@gmail.com&gt; Date: Sun, Feb 23, 2014 at 12:48 AM Subject: Re: Final Reminder: Overdue amount for your airtel fixedline [protected] To: [protected]@in.airtel.com, Paramesh.[protected]@in.airtel.com Hi Paramesh, I had paid all my airtel landline bills and had requested for disconnection of my landline. Here are the cancellation details : CANCELLATION REQUEST NO. : 41063032 I don't understand why I am being harrassed by airtel now. I was informed that my connection will be cancelled within 7 days and I had opened the cancellation request in November 2013. Kindly stop harassing me with any further emails. Regards, Monisha Bhattacharya On Fri, Feb 7, 2014 at 7:28 AM, Airtel &lt;[protected]@in.airtel.com&gt; wrote: Namaste! There is an overdue amount of Rs 1348.32 towards your airtel fixedline Final [protected], A/c no.[protected]. The amount has remained pending past the due date despite several reminders. Please make the payment of the due amount immediately else the matter will be passed on to our solicitors with instructions to commence legal proceedings. You can pay through any of the convenient and secure modes listed below: * Pay by cash/credit card at any of the airtel outlets * Issue a cheque/DD in favour of M/s. bharti airtel limited fixedline services, a/c #[protected] For further clarifications, do call: Maria: [protected], Paramesh.[protected]@in.airtel.com :, Warm Regards, bharti airtel limited This is an auto generated email. Pl do not reply to this mail. If you do not wish to receive any further communications, please click here.

Dear Sir/Mam, I lost my airtel prepaid sim ' [protected]' on 18/02/2014. Please be kind to block it at the earliest. As my sim is from northeast and i am presently in north India, I need your customer care number to solve this.

Sir,
from the day 15th of feb.2014, i am receiving a blank call from the mobile number [protected].
The person calls 8 to 10 times a day and do not speak anything. Actually someone is trying to
irritate my sister.
please its a humble request to you to command over this number and stop this kind of activity as soon as possible.

Dear Airtel, I am writing this message your Customer Care Team has failed to services my request. For Airtel Account No : [protected][4G LTE Connection], which was taken on 8th of Feb, there is Wrong Bill that has been generated. As my connection is on 2 Month Advance Rental Plan of 2999, The Bill Generation at this moment is irrelevant and is void. I would request Airtel Team to Look into this strictly and provide my the proper resolution this time. Below is the Brief History of the Complaint and Problem that I have face since i have taken the Connection : 1. My Connection was activated with Rs 650 Plan[3GB] Instead of 2999 Plan. 2. Had to Log Multiple Service Request to resolved this issue; and After Continuous Followup of 1 week with Airtel Team[Rajeev ; Mb No. [protected]], it was rectified to proper plan. 3. But, Plan was again wrongly updated back to 30GB Plan after 2 days post rectification. 4. Again Need to Log SR to rectified it proper Plan[SR is 55166331] 5. Post log of later SR[55166331], My Plan is updated properly, but there is a also a wrong Bill Generation 3782.77 immediately after the updation of Plan. In reference to this, I have contacted Airtel Customer Care, namely Sunil and Rajeshekar, but they had objected me to take any SR against this asking me to wait for 24 hrs inspite of the fact that there is a problem in the Bill, and also denied me on transferring call to their Managers saying that there are no Manager at the floor at that time and they are operating without any Manager and Supervisor. So, Airtel Team, I reminding with this message to your Team that, Customer pay money for the service; and if the service is not good and do give value for their customer, that organization will never flourished. I am attaching the snapshot of my bill and the Application with this complaint.

I just received sms from AZ-ARWTRC - "Eff. 9-Mar-14, rent for airtel digitalTV ID [protected] will be revised to Rs 235/month with addition of Rishtey, Movies OK, Sony Mix, Nick Jr, Discovery Kids&Sonic" - I never requested these channel I don't want subscription of these channel. This is happening second time Airtel increasing rent as per their will. Idea behind set top box is "pay as you need" I don't want this stupid channel Airtel forcing me to subscribe these stupid channels with increased rent. I don't need these channels I don't want any change in the subscriptions.

I had applied for porting from Vodafone to Airtel for two numbers. One number s activated but the other number activation is still pending. I ve asked for this thrice already and it has been three days after vodafone network termination. Contact detail: email: [protected]@gmail.com ph: [protected]

Airtel has sent me a bill for the month of Feb which is incorrectly calculated. The customer care people are not giving proper response. I want the charges to be reconsidered as when I requested to change my bill plan no one intimated me that the data I've already used will also be billed in the next months bill. The day when I changed my plan I haven't used any data services. I will not pay the bill over and above my bill plan. I ported...