Airtel Complaints & Reviews

Reference # 45904818/ 46217172


The airtel Area manager of Ayanavaram saying he cannot remove DP box.


This is regarding a request to remove DP box AYN0709 in front of my house.


I have been following up with Airtel for past 6 month to remove the DP box
AYN0709 which is located in front of my house, but I am receiving very poor

response from the customer care.


The 1st request raised in the month of January 2014, during that time an

engineer came to our house & threatened that Airtel having dedicated lawyer
and

we cannot remove the DP box. After our request he asked 3 month time to shift

the DP box and we also accepted for the same, when we followup with him he told


to contact 121.


Airtel does not tract the unresolved issues I believe.


When I contacted customer care on May 12th, the respected customer care

representative told me that the earlier request is closed. I asked them why the


issue is closed without providing the resolution they argued and asked me to

create a new request reference # 45904818.


The person in the escalation department Mr.Balaji agreed to remove DP box on or


before 18th of May 2014 & even some people walk-in to our house asked the

reason for shifting. We also explained and the same was agreed between us.


But yesterday I received a useless call from the customer care saying your

issue regarding landline is resolved. I told, this is regarding DP shifting

issue & I requested the person to check and call back. But I only received
a

message saying ¿ Update on Ref.No.45904818, related to DP shifting has been

closed for your Airtel fixed line [protected]¿.


I was shocked and called the customer care 121, they said the issue is closed

and u need to raise a new ticket only. I don¿t know what is happening in Airtel


customer care. VERY VERY VERY VERY POOR response.


Then I spoke to Mr. Nareshkumar store supervisor, he again started the

conversation from the 1st and negotiating for 3 months & etc¿¿.. I don¿t
know

what to do¿.. they are trying to cheat me¿¿.. But we are unnecessarily

suffering due to lack of parking area.


We are having just a 15 feet frontage, in that your box is occupied around 5

feet. We need your immediate attention in removing the DP box AYN0709 which is

placed in front of my house.


Note: without consent they have placed the DP box in front of our house and they are creating unnecessary mental pressure and nuisance.


Thanks & Regards,


Thenmozhi

[protected]

In my current bill for Airtel Number [protected], I have been charged for the monthly charges of myplan799. Bill No.[protected]. I am out of India since 20th April .Please note that I am not using the phone for anything. So I wanted to change my plan and when I try to change myplan to the lowest possible monthly plan (many times after 20th April) your website won’t let me change it and says "Previous Order already pending". I have tried to contact the Airtel customer care and all i got was a reference number Ref01267321. I have asked them to change my plan but they haven't replied yet. So can you please change the myplan to the lease possible monthly plan ( I guess its 99 or 199) ASAP? Thanks, Gaurav Saxena

Around two months back I applied for a new Airtel post-paid connection through the Airtel agent Shekar(Mob No. [protected] ). He collected my photo and address proof but after 2 weeks he told me that there is some problem acquiring a corporate post-paid connection (CUG). He said it is better to get a regular sim with "myplan" and then convert it to CUG after a month. For this purpose he took another copy of photo, address proof, Rs. 400 as advance(which he said would be paid back to me in four months as a reduction in bill) and Rs.50 for the sim card. A week after that someone from Airtel came to my home for address verification. But after that there was no news about the activation of the new connection. I used to telephone this agent almost every day to get the status for which he used to replay that it will get activated the next day! After waiting for 3weeks, I told this guy that I no more need the connection and requested him to return me my address proof letters, Rs. 450 and the photographs. I waited for a whole week and nothing happened the agent stopped attending my phone calls and started to put it in busy mode. When I called him from a different number, he answered the phone and told me that he cannot return the id proofs and the photographs, but he will return the money. I insisted that I needed both the photographs and the ID proofs. He said he will look into it and after that I have not heard back from him. The Sim card no which he had given me is [protected] [protected] H4

I'm Gaurvendra Verma and this note is to lodge a complaint against undue billing for my number [protected], which has been recently ported out to another service provider.I have not received any bill till date but only an SMS today mentioning the bill amount as Rs.592.Upon calling the customer care, I have been told that the bill amount is for period dated 23rd April, 14 to 18th May, 14. Actually, as per my bill plan, the monthly bill plan is Rs.149 and the bill plan for 2G mobile internet data plan is Rs 125 for 1 GB.The total amount comes to Rs 274 as fixed charges and when taxes are added the total bill comes to Rs 314.61 every month. Now the issue is that during my conversation with the Airtel customer care executive named Aamir Dalvi from Mumbai, today, I was informed that this inflated bill amount is due to another data plan that was activated for the period dated 3rd May, 14 to 18th May, 14.This plan was forcefully activated against my will on 3rd May by an executive named Shweta, who was offering me a data plan of rental Rs 199, to which I refused immediately, but after the conversation ended I got a SMS from Airtel which said"'Namaste! Update for [protected].Service updated:GPRS .effective date: 03-MAY-14.".I then contacted the customer care immediately and the executive told me that that new plan is showing as activated in her system against my number.I requested her to deactivate that plan which has been activated despite my refusal and resume my original plan, to which she told me that the original plan has been reactivated and she has also waived the undue charges if any.After the conversation with her I got the same service SMS as before.Now today I came to know that all this while I was kept in a loop and I really don't know what all plans got activated and deactivated during this period.And the most frustrating fact is that the executive Mr. Aamir kept on repeating that he could not help me in this case as my number has been ported out and neither can he send me the statement of bill, which I have not received as mentioned earlier.I then asked for a senior to talk to, to which he replied that none of the seniors' is available, which is extremely pathetic if we talk about customer service standards of our country's largest cellphone service provider. Now, one thing is clear, the charges are not as per the bill plan chosen by me originally and if your executive Shweta activates some plan without my consent then its an extremely serious issue and should be addressed in a very sincere and stringent manner.

Dear Sir/Mam, i am Mahammad C Naikwade, working in pune.i am Using Air Tel Mobile No.[protected] from five years.from some days(probably 5 days)i am facing problem with my air tel No.my number is off. after realising the same i visited air tel office in Kharadi yesterday(26/05/2014) evening and asked to take complaint and take corrective action accordingly, after this communication executive told that he send mail to his senior and no.will be started in 24 hrs. again after sometime(yesterday) i called customer care from other no.and discussed with representative regarding problem.after discussion i get answer like within one hour my no.will be start.but no.not started. today morning(27/05/2014)again i discussed with customer care executive and get answer like still my complaint is not registered and now they are taking complaint.and they taken my alternate no.and informed like your person will call me on my another no.but still i have not get any call regarding this. again forth time i visited today (27/05/2014)evening for find solution but again executive told like i need to submit my documents.i asked for reason as i am using this number from 5 years, but no any satisfied answer get.and he give this E mail ID. this is fifth communication to you, as from last 7 years i am using air tel, but such kind of problem i never faced. in my every communication i clearly explained that -i applied for pass port and my appointment is on Monday(02/06/2014), also i applied for Personnel loan.but i am not getting any call from other no.it will create trouble for me. i trust Air Tel.so i request you to start my service immediately after receiving this Mail. Regards Mahammad Naikwade [protected], [protected]

Respected Sir On Saturday 24/05/2014 special offer to me only which is if I recharge on same day with Rs. 655 Then I get 3g unlimited date. After that I call to customer care on 198 they also suggest me Yes this recharge only for you with speed 500 to 600 kbps no data limit . You would be recharge and enjoy 3g unlimited plan.no existing plan apply (i.e. 3gb 3g unlimited) for you. On same day I recharge my account with Rs. 655 massage receive as Recharge Successful on[protected] at 05:11PM, MRP: Rs 655.00, STax: Rs72.05, TransID [protected]. But next day 25/05/2014 after usage of 3gb data speed become 10 to 15 kbps. Please solve my query. Thanks you Nathu Lal Patel Ph.no. [protected] Rajasthan Udaipur

Around two months back I tried to port my mobile from Vodafone( prepaid) to Airtel(Post paid). I contacted an airtel agent Shekar(Mob No. [protected] ), to get a CUG sim. He collected my photo and address proof but after 2 weeks he told me that there is some problem acquiring a CUG sim. He said it is better to get a regular sim with "myplan" and then convert it to CUG after a month. For this purpose he took another copy of photo and address proof and also Rs. 400 for the sim, which he said would be paid back to me in four months as a reduction in bill. A week after that i got a message telling that the sim cannot be activated as there is a difference in address proofs submitted. The next day i got a call from airtel customer care telling that there was a mistake from their side and asked me to generate another Unique Porting Code. I did that then and there and messaged the generated code. I was told the sim will be activated in 4-5 days . I waited for a whole week and nothing happened. The agent was not picking up the phone when I called him. When I called him from a different number, he answered the phone and told me that he cannot return the id proofs and the photographs, but he will return the money. I insisted that I needed both the photographs and the ID proofs. He said he will look into it and after that I have not heard back from him. The Sim no which he had given me is[protected] H2-WD

I have applied for AIRTEL broadband connection (2Mbps plan - 1149 + tax). They took Rs.500 as a deposit and with in a day I got a message, connection will be given within 3 working days. After 4 days I got a call from AIRTEL customer care to confirm that whether I have paid deposit amount or not. Then for the next 10 days I did not get any response from the AIRTEL. When I have called to a customer care, then they are saying that "we are not able to provide the connections as the ports are not free in your apartment. We will return back the deposit amount within 21 working days". The problem here, I was in urgent need of broadband Internet. If there is no feasibility they should immediately inform me. But till I have called them I did not know the information. If they come to collect the deposit after the feasibility study I would have gone for other vendor. Very irresponsible behavior from the AIRTEL staff. Please do the needful for the consumers like me. As a proof I have the SMS and Receipt of deposit amount paid.

Dear Sir, This is the complaint regarding the worst services and Insulting behaviour of your Installation Team and installation channel partner. I really don’t expect the negligence and abusing language from the reputed brand like Airtel . I am an DTH subscriber no. [protected]. My only request was reinstallation which I made on 22/05/2014 on your customer care and my Ref. no is 37768671. Reinstallation was committed to me in next 24 Hr on 22/05/2014. After following many times on given contact no. [protected], I received only fake appointment timing’s. Your installation executive is taking appointment from me for Installation but there is no physical presence of engineers .It’s not about the installation of DTH, executive are ignoring me and using abusing language on phone. I have already taken leave twice from my office for DTH installation but nothing has happened till now … When engineers did not come for Installation till 25/02/2014..I again called on customer care they again committed installation in 24 hr and given me contact no. of your channel partner which was [protected]… I called this gentleman and discuss my problem and behavioural issue of his staff, he assured me the same day installation but again no one has come to me.. I called him back and ask for commitment, he started shouting on me. I m feeling Highly Insulted and Ignored after such behaviour. Regards Kamal Kukreja

I am Gangamma. I submitted the request to transfer my prepaid plan to postpaid with the existing number on thursday (22 May 2014) and the documents were submitted on the same day. I received message from Airtel on the alternate number ( Husband's number) saying that prepaid sim is deactivated and post paid is activated on friday (23 May 2014). When I inserted the sim, postpaid was not activated. I have been trying to get help from Airtel customer care since then, the answer I get everytime is that it will be done in next 4 hours and it never happened. Its been four days now that I am left with no connection. Since I work for corporate I will have to take client calls from home which is getting affected badly. Please help me deal with it and get my sim activated.

i have an airtell dish connection .my id is [protected] i booked a movie on 18 may 14 on channel 161. reply was that this mob no is not registered with us. i called the call centre north zone, and got my regd mob no. changed. i got a confirmation on the new no that new no is now registered. i booked the movie again . same reply came that no is not registered. i called up the call centre again . again operater booked the movie . but it did not come on the tv. i sent the message sms for movie several times. but it was not displayed on the tv. on each call u keep us waiting for several minutes, wasting our money in vain. for a movie of 50 rs if i have to waste 100 rs giving call to yr centres and sending several sms. i think the service is not up to the mark. on my airtell account still my old no. is flashing as regtd mob.that means if my mobile no changes your service fails. i am not happy with the services and the help centres just keep noting yr complains and wasting yr money.the help centre should be toll free.

Sir, I am using airtel postpaid number [protected] . I have been paying all my bills well before time. On 19th april I changed my postpaid plan an before switching executive told me to clear all my dues. I paid all the due amount. Then I got bill on 27th april for the period 19th to 26th then I cleared that also. Now in May month bill they sent me exceptionally high bill of Rs 2024. In which it is written that 1192 is the one time charge which is outstanding amount for the month of April. But I have cleared my amount of April in that month itself. And I have the proof for that as receipt also. Moreover they are charging exceptionally high tax amount by adding tax for whole month instead of that outstanding amount period. Pls help me.

Failed online recharge of 100/- via internet banking at no [protected] . Money deducted from SBI account with reference no. [protected]IGU6275529 and was transferred to account no.[protected] on 22nd may. Still not refunded. Please refund the amount ASAP.

I recently discovered that Airtel has been charging me Rs.50/- every month as Clip charges. It turns out that TRAI had made this a free service back in 2007. http://www.trai.gov.in/WriteReadData/userfiles/file/measuresto%20protectconsumer...⇄ http://www.ciol.com/ciol/news/103382/trai-notice-clip-mobile-operators Having raised this with Aritel Customer Support (121), after much goading, they checked and reverted saying that the service became free for post-paid customers around mid-2012 and offered me a 20 month refund (Rs.1000/-). I asked them to proceed to process the refund but then found out that the TRAI directive from 2007 and also found similar complaints from other Airtel users all over the web. http://www.consumerforums.in/clip-charges-being-charged-by-airtel-though-governm...⇄ http://www.consumercourt.in/mobile-billing-problem/[protected]@50-has-been-levie...⇄ My connection is 6 years old and since it was activated in 2008, I am eligible for a full ~72 month refund (and not just 20 months offered by Airtel). I have reported this through 121 again but am looking for a satisfactory response and resolution to this issue and only a full refund will do that. As shown, millions of subscribers must be battling this and are probably even unaware of this illegal charge so its an issue of significant monetary proportions. I intend to take this up with higher authorities if the issue is not resolved per expectations.

I am a airtel postpaid customer no [protected]. I am having plan of 299.My unbilled transaction was showing around 1260 rs for the last month. My bill generated for the last month is 6600.20 Rs. I called customer care, they are telling that i have activated international roaming pack worth 3500rs and service tax. which i have not, After that they told by mistake they have activated this.What the hell is this. They are making customers fool.After that they have not even deactivated this pack and telling you will be charged agaibn. Pl do something i want take them to consumer court.

hi I got a bill amount of Rs. 3742/- for the month of April/May 2014 which is really stunning. My plan is postpaid 1gb (750/-) [protected]. I did call the customer care, the only thing they answer is how much the computer shows and argued that's correct. When i spoke with another CSR he said me he can deduct 100 rs and rest of the amount I have to pay. It means I have to pay Rs. 2742 in place Rs. 842, which is not correct anyway as he was saying that from last month my free calling was stopped without intimation to me. From last 5 years I am using the same plan with free calling, where i had used almost the same didn't yield such bill. but why this month?? I am worried also about if all of a sudden my primary connection ends up in some trouble, my work will be badly effected as airtel has been cutoff just in 2/3 days after the bill was sent. I see no hope of this issue resolving at the earliest. Somebody who has come across such issue, kindly help me how you did cope up with situation like this you might have faced. Thanking you, with warm regards Ankit Kharia [protected]@yahoo.co.in, Mob. No. [protected]

I mohit chauhan was the user of Idea network my mobile no is [protected]. i have ported my no from idea to Airtel. Now idea have poted my no([protected] which is right now not in working) but after so many complaints at airtel i havn't got my airtel sim. i have gone to airtel store they have told me that we cant do anything complaint on customer care and when i called customer care they have told me go to airtel store. i am not able to understan what should i do as my no is not working. right now i am using [protected].

I was suggested by customer care agents to change my connection to a post paid services and get a beneficial plans for the usage in future, I did the same and over the years I am noticing that my bills are reaching sky high. Last week I have decided to change my network rather continuing with AIRTEL, further to which I got a call from Airtel customer care agent named, 'Ashish' for resolution of my problem, where he literally forced me to say on call that, I want to leave this network and when I said that, I'll take my decision on this later, I immediately got a second call from the same guy saying that we respect your decision and kindly say on call that you got a resolution of your problem and you decided to leave our network. Heights of hypocrisy, firstly I am termed as a valuable customer for their network, secondly they ask me to leave the network in obnoxious tone and threatening me to accept that I have got a solution to my problem. This is way to unbearable act from the service industry especially the so called network brand AIRTEL

Hi, I bought an Airtel 3G Dongle, on 21st January 2014. I paid advance rental of INR 2550 + INR 350 (Security deposit). For two months, I tried to use it at my residence (Block-4, ODS, Lajpat Nagar-4, New Delhi 110024). But, it never managed to give me a consistent connectivity. Everytime, it either gets disconnected, or never managed to gain a bandwidth over .5 to 1 kbps. In these two months time, I haven't even used 1 MB data, as the dongle couldn't provide me with any bandwidth. I consistently called up their customer care technical team, and lodged several complaints. But everytime, I get this sorry reason, that they are looking into it and their "Backend Service Team" will call me. I never received any calls from their, so called "Backend Service Team", but their Tech team is consistent in replying that they did spoke to me, WOW. Finally, frustrated and exhausted, I called up their customer care, and give him a verbal beating. Then the truth was disclosed to me, that they are having some wireless internet service issues at my area/locality. I asked them, when will it be rectified, and they had no clue. I finally lodged a cancellation request in the last month of March 2014, and the disconnection request was approved on 29th March 2014. I again called them up regarding the refund status, and they told me that it will be done in next 60 days, as it is their corporate policy to hold in ransom, the customers money for 60 days before releasing it. And I was being told shamelessly, that two months rental will be deducted on pro-rata basis even though Airtel was incapable of providing me with any service. Today, on 25th May 2014, I called up to enquire about the refund status again, and I got the good news, that nothing will be refunded, as advance rental is not refundable. Also, no security was visible in their system. So in a nutshell, Airtel 3G Services, simply earned INR 2900 from me, without providing any services. Kudos to Airtel. I could go to the Consumer Court with my complaint, but I don't want to waste my time or energy, as we all know how efficient the system is. My simple reason for writing this post, is to bring to light the atrocity of corporates like Airtel. If they have the guts to treat customers from the nations capital like this, I can only guess the agony of customers from Tier-II and Tier-III cities. I simply warn my fellow customers, to be very sure about the service availability of Airtel in your specific locality before going ahead with any Airtel related purchases. Entry into Airtel Services is very easy, but they will suck you dry, once you try to leave their ecosystem. Arunav Talukdar...

I would like to intimate that my Internet Service connection was not working from 23rd April, 2014 to 15 May, 2014 due to PWD work in the locality.The Modem blinked every time and when stable too it did not worked on the computer.As I had complained several times, the servicemen told me that in between the time the Internet was not working, they would cut the amount in the bill payment by sending this complaint. Would request you to take necessary steps immediately. Rohini Sagar