Airtel Complaints & Reviews

I have purchased 2 sim cards from Airtel- Post paid sim cards. I have been charged the extra amount - 183 RS. When i called Airtel customer care but no respoonse so i decided to portable my service provider to IDEA. When i have requested for portability, i got call fvrom Airtel customer care. The execuitive said thatif you stoped the portability, i will refund your amount so i have stopped the portability. He said that it will be deducted from your next bill and the amount willl reflect in your Dsicount amount.. When i have checked in my next bill nothing deducted so i called again.The Customer Care Executive(CCE) lodhed my complaint and ask me to deduct the refundable amount in the bill and pay rest amount which i did. I tought that issue is resolved but i got shocked when my next bill came. The amount which CCE ask me NOT to pay , reflected in the bill stating that pending payment. Again i have called CCE and he said it will be deducted in next bill but the money is getting increased in the evey month.

I dont know what to do but this is ridiculas and annoyed. Its really difficult to call the customer care every time for such an issue.

My mobile no is [protected].

I was having one airtel mobile no [protected], I have been charged every month for value added services I have never requested never used, In the month of October I have been charged Rs.410/ for SMS other which I try to find out but they never told nor reversed. I lodged a complain and requested to refund but I have paid the bill so they sold they don't have enough outstanding in my account to reverse, there after also they charged like vise for game club and similar other charges. Even after writing to they ombudsman nothing happened and I stop paying bills and finally they stop my outgoing but not reversed excess amount charged. They did it intentionall to extract money from poor consumer like us. I recived some phone calls but I politely asked to reverse all excess charges and late fee charges so actual amount I shall pay to you. but they never come back. I want to raise the grievences of consumr like us so people beware of airtel service, even they come with correct bill amount I shall pay to them but I also need a compensation to troubling me mentalle so more than 6 months and I claim for Rs. 5.00 Lacs from Airtel. Peole should use some other service provider like BSNL or other with whom I never had any problem in last 11 years.
My no is [protected], mail id lakshman.[protected]@sbi.co.in

I have Airtel postpaid number [protected].My bill amount for the month of March 2013 is amounting to Rs.10000/- plus approx. That is an impossible figure. My previous bill amounts haven't exceeded Rs.1500/-. The bill details say i have exceeded my internet usage. I do not accept this.
My sim was blocked without even informing me 1 week before the generation of bill and yet i had to make a payment of Rs.3150/- before the bill was generated.
Kindly help me.

My name is Arun I booked Airtel Digital Tv as on 06.04.2013 Customer ID - [protected], Transaction ID - 870349 for a rupees of 1999. After I booked I got the information which I furnished above none other response are there from the Airtel people till date they didn't provide the product and not even get a phone call till date. I called to the customer care which they mentioned in their website I can assure this is the worst customer care I ever called I called more than 7 times to 7 different people who are all repeating the same answers which is utterly useless. After a long wait some people will pick the call and they will ask my customer ID, transaction ID and phone no..... etc., then they will say we will connect to the technical persons please be on the line more than 3 min the phone will be in hold then it will automatically went to the main menu welcome to the Airtel customer care press 1,2,3 etc.,

This 7 times when I call to the customer care I never spoke to a single technical person which means there is no technical persons in the customer service. They are running a customer care with people just to say we will transfer to the technical persons, even though their website doesn't have any options to register or inquire this kind of inquiry the website is totally designed for getting money with a convenient way from the people if they got money they left the customer unnoticed. 5 days completed still there is no response about my Digital Tv after I spoke several times to customer care for past 2 days still nothing happened.

I decided to quit all my Airtel services and I want to punish this kind of irresponsible sector who thinks public can't do anything against their careless activities, they cut the service very next minute if we didn't recharge then why should a customer wait for 5 days? Which means they have a standard but when it for customer they say sorry for the inconvenience this should not go further. This kind of customer cares should be checked by the Government whether they have adequate technical persons are there or not and need to take severe actions against them to not do it again and again.

If they can't achieve what they promised why should they have to be here. The government should banned this kind of fake report providers from the service. They promised me the product will be delivered with in 24 hours. 5 days fully completed not even get single phone call from Airtel.

Please take a severe action against this kind of providers for further improvement of the country


Thanks & Regards

Arun.A

I have taken a new airtel dishtv connection few days back .
Guys who came for installation , were too pathetic to hear anything . They didn't even gave the demo .
After they installed the connection , it didnt worked. everytime the connection got lost . I have been calling the technical people , but they dont hear again . Instead they talk rude...hopeless guys...

Dont ever make a mistake of taking airtel connection..Its waste of money ..
POOR SERVICE BY AIRTEL

CHEATERS AIRTEL

Dear All,

I request every one not to go with Airtel for any of their services for god sake. We have taken an Internet connection and they have served a faulty modem which is not working from the day one. We called them atleast 24 times in the last 4 days. Finally one guy visited our office who did not even know how to use the computer. Then we again called the call center but they didnt respond and then today one guy came to our office just to sit here for an hour. We have lost about 4 lac in the last 3 days because of their negligence.

Good thing we have done is, we have gor the call recording of all the coversation we have had with the call center and so called employees of Airtel.

Hence, after discussing with legal adviser we have come to a colcusion to file a law suit against Airtel and their employees and to claim all the business loss we had because of their negligence.

Therefore, I request all those who has the similar problem with Airtel to join us so that we can teach this cheating company a big lesson.

My Airtel Account no is [protected]
My Contact no is [protected]
My Airtel User Id is [protected][protected]@airtelbroadband.in

Regards

Avinash

i have got this mail regarding non payment of airtel dues


the following is my grievance:

i vacated my house in October in rajendra nagar where i subscribed to the airtel broadband in mid october. i called 121 in mid october for cancellation of my service and was told that my request was being sent by the customer care executive. my phone number was [protected]. However i was at fault at not pursuing my request further as i thought the cancellation would be done. i moved out from delhi and now im in hyderabad since mid october. So my phone number and contact address has changed.

All of a sudden i have received this mail from the cureman threatening legal actions.I called the cureman named Amit in the attachment sent to me. He told me that repeated message was delivered to me via mail,post and telephonic calls very frequently. He was however not attentive to my grievance.
the following is my case
- the airtel due received is a whopping 4766
- Since october this mail was the only communication i received . Since obviously my phone number and address has changed i wudnt have responded to their calls.
- Why was my bill continued even after i didnt pay nor use for so many consecutive months.
- the cureman told me that even personnel were sent many times to the house. But did the information that i shifted that place not reach the airtel office. And even if it did not, the broadband billing for successive months was still continued.(monthly charge of approx-1100)
- on saying this the cureman told me that even repeated mails were sent to me regarding the same. But when i asked him to remail me the copy of those mails which he could not. This is the because this is the only communication i received via mail for the first time.
the fact was even after non payment and no response for a month, the bill was still continued for several months knowing well that i still didnt use the connection(since personnel were sent to the house enquiring abt me wudve known that i vacated), tells me that there was a attempt if not deliberate to inflate the dues bill and push the burden onto the consumer.

As a civil servant I do accept that i was at fault at not persuing my case for cancellation of service. This is the third airtel connection i had and was always satisfied with the quality of service or the customer care rendered.In fact, i have been planning to take another airtel connection in hyderabad. But i would ask the Airtel office to Kindly differentiate between a bonafide error and malafide intentions of the consumer. Also if you look at my timely and prompt payment over the years of the respective connection, you will understand that i have always been a sincere payer. Hence i would ask for atleast partial remission if not full of the fees .

i have faith that the airtel office would look into my case with due diligence.

regards,
krishna chaitanya
dkchaitanya.[protected]@gmail.com

the following is the mail i got

To
Krishna Chitanya
P10/16 4/11 Top Floor Old Rajender Nagar Near A Garwal Sweet . . 110005
Delhi

Del No - [protected]
Account id - 16613663

Dear Sir / Madam

Sub: Outstanding Dues on your Airtel Mobile.

Ref: Del No: [protected] Account No: 16613663
We have not received a response to our Previous Tele-calls/Field visit & Letters
Regarding non –payment of bills towards the above said account for a net outstanding of Rs4766/-

We must now tell you that we expect payment to be made immediately. If payment has not been received immediately we will pass the matter to our solicitors with instructions to commence legal proceedings. This will be done without further warning to you.

Please make the payment in favour of M/s.Bharti Airtel Limited –Telemedia Services A/c: 16613663by cheque/DD payable at Delhi NCR or by cash/credit card. If you have already made the outstanding payments prior to receiving this letter you are requested to furnish us the proof of payment to avoid further action.

If you have any queries please do get in touch with our representative Amit Mobile Number - & Pramod Mobile No-


For any further clarification please contact the Airtel Office,


Thanking You

For Bharti Airtel Ltd.

Authorised Signatory

This is Computer generated Letter and does not require any signature

My fone SIM expired on 3rd of this Month, and I have been trying hard to get it back. There are ways I am sure, but no one tells me exactly what has to be done.

I have mailed AIRTEL PRESENCE, AIRTEL CUSTOMER CARE and even your NODAL OFFICER in mumbai but to no avail.

After 3 years of brand loyalty, what I get today is 7 days of complete disconnect from my fone.

You have so many numbers, so many teams. You also have figures to quote that you are the best. So then why is it that a customer has to almost beg you to get simple things done?

All that i want it extension of my SIM validity, or atleast the EXACT PROCESS to be followed to do the same.

Kindly do the needful immediately, if you truly are the brand you claim yourselves to be.

My details are
No: [protected]
Circle: Maharashtra&Goa

Thanks,
Shrinath

Dear sir,
I took a new airtel prepaid connection msisdn ~ [protected]
IMSI no. [protected] on 09th apr, but still its not activate.
Dealer_Num ~ [protected], Ret Num ~ [protected], Fos Num~[protected],
Circle~ASM Zone~UA, 59109 Done 59110 Done,
Regards,
MUBARAK ALI,
S/O NUR MUHAMAD
Vill: NIZ JURIA,
Dist:NAGAON ASSAM
alt num~[protected]

Have give complain long back for the disconnection of the inter-net connection. They had taken the complain after one month and now asking me for payment of that unused service. As i have asked them itemized bill of that particular month, they told they will send to my mail id. Now after 6 months they are calling and telling they will file a case.
This is my Air-tel A/C No: 16422591.

Hi,

I am Arun kumar S. I have changed my airtel prepaid number to postpaid when a offer from Airtel came. The offer name was "Future value 299 plus plan". The offer was 30 paise to airtel local and 40 paise to other local mobile. However after taking the the offer, Airtel changed my bill plan without informing me. When I raised a complaint and after a long fight they gave me 10% discount which I agreed. Now they have stopped even with the discount.

My airtel mobile number is [protected].
My name is Arun kumar S

They did the same thing with my airtel broadband. When I asked the reason behind this, they say we have changed for all customers, so changed for you too. They didnt even try to inform before. I came to know when my bill was generated.

While I was taking new connection for my airtel mobile and broadband, I had asked them whether the plan will be changed or not. They said happily that we never change plans once given to a customer.

I am fed up by there service and the way they answer. Please help me regarding this issue. I have nowhere left to go.

Hello,
I made a 3G Recharge on my Airtel number(9/4/2013) using NetBanking as my 3G Balance was low and was about to Expire(on 10/4/2013). Everything was going well till I Finished my Payment and all of a sudden a Message Pops up which says "Recharge Failed". Checked my Bank Statement and the transaction was successfully made. So called their customer care. And a guy received on the other side. So I stated my problem and When I asked for my Refund, he said it CANNOT be done. So I asked him if he can update the 3G balance for the same amount and this is what i get in return "ANY RECHARGE ON 3G BEFORE THE SERVICE TERMINATES IS A VOID".

I have made several Recharges like this on Reliance and Docomo and what they do is Add the new balance to Old or at-least update the new Balance clearing the old balance.


And here I was thinking Airtel has finally moved on from the "Scamming/Robbing its customers", Maybe I was expecting too much!?

We have purchase a Airtel postpaid 3g data card[protected] on the name of Company but the number was missed by the emp so we email to [protected]@in.airtel.com for disconnection on 31st Oct 2012(ref[protected]

we get the reply final bill will be generated on 23.11.12 . and we have paid that amt on 10th Dec to cheque no. 006419 rs. 1068 but they didn't disconnect the number and send us continue bills.

For getting full and final settlement we had a conversation with the executive (Airtel) they tell us to pay final payment Rs.2237 they also send us sms on 5th mar for paying the same amount BUT AFTER PAYMENT THEY RELEASE ANOTHER BILL FOR PAYMENT .

THEY ARE JUST ANNOYING US FOR PAYMENT BY CALLING AGAIN AND AGAIN.

When I again sending them a cancellation request on 4.4.13, they send us reply for paying again Rs.1586.98 (Reference number[protected] and next bill generate on 23.4.13.

AIRTEL IS SUCH A FRAUD THEY PROVIDE U POSTPAID AS IMMEDIATELY AS THEY CAN BUT AFTER IT NO ONE CAN LISTEN YOU. NO ONE GIVE THE PROPER RESPONSE.

THEY JUST CHEAT THE CUSTOMER WE HAVE SUFFER A LOT BECAUSE OF THEM.

PLS DO THE NEEDFULL AS SOON AS POSSIBLE
AS WE HAVE THE FULL
ph[protected]/[protected]
[protected]@gmail.com

Dear sir
I have purchased a mobile on 17.03.2013 (Karbonn A9+). There was an offer for customer i.e.

Customer Offer:- 500 MB of 3G data per month and unlimited data usage, for 6 months. Valid for both prepaid and postpaid

Note:- Offer applicable on the first active airtel SIM inserted in Karbonn Smartphone purchased before 31st March, 2013, for prepaid and non-data pack retail postpaid customers. Post 500 MB of 3G data usage, customers can avail 2GB data at 2G speed. Beyond 2GB usage, speed throttled to 40Kbps and download will continue to be unlimited during the remaining validity period. 3G and unlimited data offer not applicable in Punjab and Orissa. Post offer period, charges at 3p/10Kb (10p/10Kb in 2G circles) will apply. Text 3G to 121 to start 3G.

But till date i have no get any data/ offer. So i called to customer care No. 198 than he talk with me said he transfer my call to his senior officer and than my call has been disconnected & blocked my mobile no for calling to customer care.

thereafter, i called to customer care no. 198 through other mobile number and there was same problem with me. Please sir help me.....


Kindly take my complain seriously and solve my problem as soon as possible


Regards
your customer
vakeel
New Delhi

Dear Sir,
I am getting disturb too much from a unknown number (Tamil nadu circle). I don't know who doing this. He is a male and disturb my wife by calling and messaging. I am feeling too much disturb and also my wife. The mobile number is [protected].
So sir please help me. I am begging you.
Thanks & Regards,
sujeet kumar
P/No-[protected]
Karanatka(Bangalore)

I purchased an airtel digital tv on April 21, 2013 in my name (Vikrant Sharma – [protected], [protected](brother’s number- alternate contact)) for Rs. 2290. My id is [protected].

At the time of purchase, I was promised the following:
1) I will get a 250 cash back in my airtel digital tv account for future recharges.
2) I will get free naaptol and ebay coupons.
It’s already been over 15 days today, still there is no credit made in my account.
I contacted the customer care at [protected] to register a complain for the same on Apr1, 2013. The agent told me that a complain has been registered and the case has been forwarded. It will be resolved soon. But nothing was done till now.
Then, I contacted again yesterday (Apr 9, 2013) at around 12.45pm. I was told that within 1 hour some senior fellow will contact me to resolve the issue. I waited till 2pm, but no call !! I again contacted at 2.15pm and asked why was there no call and why is there no credit has been made. The lady said “Please stay on line, I’ll be back”. SHE NEVER CAME BACK and then after around 8-9 minutes on hold, the call was cut by them !!
Then I again called, again explained the issue to the guy. He said I’ll arrange for a call within 2 hours and then said, “Please be online, I’ll connect you to some senior guy”. I don’t where he connected me, but, actually the phone was disconnected !! And still, those 2 hours are not completed !!

Till now, I neither did got any call from these fellows nor did I get my deserved cash back !!

I guess, they promise anything to make the fool of customers thinking “who will come to fight for a mere 250 !!”.

Hi, i had taken a number [protected] from Airtel past 7 years and suddenly they activated internet to my number without even informing me and claimed a bill amount of 5000+. As i am using dual sim phone and one more number of Idea is having internet i was thinking i was browsing with Idea number as Airtel didnt had internet. But all of a sudden they came back with huge amount of bill which i cant pay. Also no one will be mad to use the internet without rental package, which they are not understanding. And they are threatening that they will take action on me on mails. Request to kindly help on this.

Dear Sir/Madam,
My Complain is that I had purchase a Air tel prepaid connection([protected]) in July 2012 after three months in Nov 2012 Air tel customer care called me and say sir please convert your prepaid connection in postpaid your monthly cheapest plan will be Rs.249/- and maximum Credit limit is Rs.2000 , so i had agreed with this . they send a executive at my home and he is taken my ID, photo, signature and Rs.300/- as a security deposit and fill up a Customer Application Form . after one month complete my bill is Rs.3880/- i am shocked with this bill. i called customer care that i am not agree with this bill and please convert my connection in prepaid they said me sir first you pay the bill than we will convert your connection in prepaid. After that i am not paid the bill in this dispute second months is also over and second month's bill is mail me i had check my e-mail there is Rs.3,025 bill is come. i am again shocked. Now my Question is that when my credit limit is Rs.2000/- then why company is not stopped my outgoings calls when i used Rs.2000 of my limit? Now Company's recovery team say me pay the bill otherwise FIR filled with regards section 420 against you. Sir i had paid Rs.1800/- (Rs.300 security + Rs.1500 bill ) . Now sir i request to you please help me i am a student and not pay this bill but some bill i will pay so please solve my problem.

Yours Sincerely,
Deepak Raj Singh
([protected])

Myself Mandeep
I have recharged my no. [protected] with Rs. 67 on 19 feb 2013. According to this tariff plan all local calls should be 1.2 p/ 2 sec,but i didnot get it. I have complained many times but there is no solution till now.My current call rate is 30 p/min,neither this Rs. were creadited to my no. nor any other solution.My tariff plan will be expired upto 19 april

I'm a prepaid user of 3g broadband on my phone..before this I am subscribing a 4gb data plan/rs749 and a weeks ago my data plan my data plan already reach its limit..when I want to renew my data plan, the message always keep telling me that I cannot renew the data plan since the capacity exceed 50mb even though my data plan already reach the limit..what should I do?

My number: +91 [protected]