Airtel Complaints & Reviews

I have a 2G plan active on my number [protected] which entitles me to a total of 4 GB (2GB day and 2GB night) usage. Since the end of Feb this year for some reason my daily data usage is being charged fro my main account balance rather than from the 4GB free data usage provided by the pack. The charges vary from day to day and I have to call up every day requesting for refunds and a solution to the problem. Although I do agree that the refund is being provided that is not a satisfactory solution to the problem, as you will agree having to call them each day is quite a nuisance and is down right frustrating. The deduction of the balance from the main balance needs to stop and correctly be deducted from the free data usage provided. PLEASE HELP...

Hi,
Initially when I bought a postpaid SIM ,they said it will be much cheaper than the prepaid.
they showed me the plans and according to my budget I choose the best one to cut my cost of calling.
First month they billed me around 900.I was shocked,but I paid as I had no options left.
From the next month onwards they started sending bill over 1100 Rs.I had no options left as ther was network issues in my locality.I asked the customer care and even the vendor where I bought the sim that Please change it to prepaid.They said after this week and then after 1 month and so on.
Even I paid bill of 1700 Rs.
But this month they charged me 3300 Rs bill.I am really unable to pay.I am already under money crisis and working in a private company .My family is still under huge debt.
Please do something.
[protected] was the number.

Now since I changed my network,My number is [protected].
Please consider it other wise they will again chrge late fine of some thousand Rupees.

Thanks,
Hari Suman
[protected]

Airtel DTH has increased the monthly charges from Rs. 200 to Rs. 220 and also withdrawn some channels without information. I complaint to them on 6th April 2013 and as neither consumer service executive nor his supervisor was able to help I requested for disconnection, this was promised. On 8th April 2013 Ms Nisha Maurya called up from Customer Retention Department called up and spoken to my wife and promised that some channels which has been withdrawn from the monthly pack will be restarted for 6 months but the monthly pack charges needs to be paid Rs 220.00 as she will not be able to do anything on this.

We agreed and got the connection re-charged with Rs 350.00, but the channels as promised by Ms Nisha Maurya to be re-started were still blocked. Thereafter I again called up the helpline and they informed me that Ms Nisha Mauray has not made necessary instruction to restore the blocked channels but has cancelled my deactivation request on 8th April 2013 itself getting this information took approx 49 mins.

It looks Airtel due to revenue and consumer connection losses has scooped to such a low level that it has started cheating the consumers with false promises and extracting hard earned money by coaxing the customer.

The deactivation no given to me today is : 29772307 dated 13.4.2013

My consumer Id is [protected]

Dear service team,

Hi, this is Mr.azad singh from mangawanhaving airtel prepaid connection no. [protected] I lost my mobile yesterday night, hence, I want to request the Airtel team to please BLOCK this Sim card ASAP.

Please guide me through the process of issuing a duplicate prepaid SIM card (if possible, with the balance amount from my previous SIM). I expect a quick solution to my problem with further knowledge of the procedure.

maine 3 time wrong pin dal diye ab meri laapu sim kuch kam nahi karti and costumer care se bat karta hun to wo bhi kuch nahi batate bolte hai 12144 per call karo us per call nahi milta mera bahut sara work pending pada hai

Dear sir,

I am from himachal pradesh. On the 23rd nov.2012 I gave the porting request of my number to get port it into airtel at the airtel customer care office of our district. They said that it will take 1 week to get port. But they made me 4 visits to their office till the 2 months but it was not ported & they made excuses and excuses.
Finally I sent a complaint about them in their regional office. A person named Mr.Vebhav contacted me for this and was saying that he will over cum it shortly and revert me back. But he has also lost from last 3 months.

After that I regularly sent mails to airtel to solve it. But these people are very good in making excuses. They said that the no. I gave to them is not contactable. What a fraud is this.

Please do something on this. What kind of customer care is this.
I shall be really thankful to you.

Regards
Moin Malik
[protected]

I have purchased airtel Top-Up Recharge of Rs. 30/- while scratching it, i have lost some digits of its pin number, please send me its recharge pin or recharge my mobile number, i am sending you details of top-up card.

Serial no. [protected]

recharge pin : 9325 4*** *765 23

My Mo. No. : [protected]

Dsl user id : [protected]

I got a call from airtel on 15/mar/2013 and they said they will activate my previous account (closed in aug/2007) for free of cost. Which i agreed. Then he asked me there was some balance in prdv account to which i replied that has been settled. They said pls send the letter and receipt to our customer care, whichwas duly sent to airtel. My account got activated on 16/mar/2013.

Airtel disconnected my connection on 5/apr/2013 without intimation. Which i came to know on 8/apr/2013. I tried to connect the internet by wi-fi but could not connect. Aftef a lot o[censored]n-sucessfull efforts i called up airtel customer care on 9/apr/2013 where i came to know that airtel has disconnected my services without informing me and without any of my fault.

I spoke with executive and explained him every thing which he understood and transferd my call to his supervisor (Rakesh) who told me that he will get the account activated by naxt day first half i.e first half of 10/apr, which i was not okay as my work was suffering, he than transfered my call to his team leader (Priyam) who told me he will try and activate the account in 2 hrs or by next day first half. Neithef of which was done.

I called up customer card again on 11/apr/2013 and the same story was repeated and i was again commited that account will be activated by naxt day first half.

Next day (12/apr/2013) i got a call from airtel that account has been activated, but when i checked in evening, it was still not active.

I called up airtel once again on 13/apr/2013 for this and the storh waz again the same that account is not active due to prsv balance.

I have spent more than 2 hrs talking to airtel customef care and spent money on that and on top of it i had suffered on my work which cannot be fulfilled. Kindly help me in getting the account activated on the earliest and relivent compensation for the harassment by airtel for no fault of mine.

Hi

I have lodged 2 service requests with Airtel and non of them have been resolved but both were closed without any resolution .

this is ridiculous , absolutely disappointing.

Ajit

When i connect 3g dongle with my laptop one application is install and on click of connect internet is connected.
when i login wen site like irctc it was showing very less speed around 0.07 kb to 0.30 kb.
when i call the number which was mwntion on application for help it was connecting to postpaid service.
I am not able to reach the dongle helpline for prepaid service.
when they dont have the service airtel should not launch 3g prepaid dongle simply bluffing customer is not right.

Thanks,
Dileep

I have a Airtel DTH. Earlier my monthly plan was of around 125 Rs per month and hence I added the package "Hindi Plus". In Sept 2012, Airtel changed my base package to 200 Rs per month.

The 200 Rs per month package has all the channels which I added through Hindi plus addon package. It means that airtel is charging me twice for the same channels.

Please look into it and refund my money for the hindi plus addon starting from Sept 2012.

I am subhamaya kamila my mobile no [protected] i m airtel prepaid customer at kolkata in west bengal.i was rechaged rs 20 on 11.4.13 next day i will active rs 5 net pack 30 mb but i access 25 mb from my main account .next day i will chacked my balance0. 00 with out activet sms then i will calling 198 number sourav saha received my call but he did't give any appropriate answer that why i informed u.why my airtel prepaid balance 0.00...

Hello,
This is the 3rd time that there has been a delay in shifting of landline from Airtel side. Despite repeated emails and calls at the customer care, there has been no resolution of the query (Refernce No:[protected]. The resolution time was 11th April. Last time too we have faced a similar issue. Also, the technical team behaved very improfessionally and rudely. The customer care too was not of much help. They keep mentiontioning about a revert in 2 hrs time. However that is not the reality. Also, we have faced billing issues and have had to call to resolve the corrresponding billing issues several tmes in the past. As we are working proffesional it has become very difficult to manage this considering we have taken leaves from office which seems illogical.

Hi,

I have given a request to close the connection on 23.01.2013 - 9:43 am with the request number 27745720. I have been contacted by Airtel customer Care for change in plan with a lower rental , i have strongly requested them to close the connection as i dont require it any more. and also to make a point the Modem and the Phone connection are taken away and got disconnected around 25.01.2013. Also we have not used the connection after that. There wont be any usage on Feb Month. It is certainly not my problem to keep the account as active and charge me even after not using the connection. I have got a call from customer care around 20th march for the Request 30067062 which is raised on 15.03.2013 3:30 pm. I have stated the same and they mention that they will waive off that since i have not used it. Please note i have been using this connection for around 4 years and have never defaulted. Why should i pay rental for which i have not even used.

Thanks
Balasubramanian.


On Wed, Apr 10, 2013 at 1:31 PM, <Prabhu.[protected]@in.airtel.com> wrote:

To


.,Balasubramaniam,.,.
New No 32/75 Thiruvalluvarpuram 1St St,,32/75, Amaravathi Illam, 2nd Floor,Thiruvalluvarpuram 1st Street, Metha Nagar,Choolaimedu,600094,.



Dear Sir / Madam



RE: OUTSTANDING DUES ON YOUR AIRTEL [protected]

You have been our valued customer and it was a pleasure serving you on our network. It would be a great pleasure restoring our association once again by way of this communication.

This is in furtherance to our various repeated attempts to persuade you to clear the outstanding dues for your Airtel Telemedia Subscription 14160555 bearing [protected]. It is reiterated that the total outstanding amount as on date in your account is Rs.1203.72/-

Please treat this letter as a final reminder and we would again request you to kindly make the payment of the total outstanding amount within Seven days of the receipt of this letter.

In case of any clarification, we would request to contact [protected] / [protected].In addition to the above you are also requested to WALK-IN to our Airtel office between 10 A.M – 6 P.M on any working day, for resolution of the outstanding amount accruing in your account and as well as for payment collections.

It is reiterated that please treat this letter as the last intimation before initiating normal collection proceedings for recovery of outstanding dues, as per due process of Law. In case you have already made the requisite payment, please provide us copy of the receipt or any supporting document, and ignore the contents thereof.




Yours faithfully,
For Bharti Airtel Limited

Good-afternoon Sir.
This is Udaya Bhaskar from Hyderabad.Recently two months back I had portability of my mobile no [protected] from Tata Docomo to Airtel.After conversion i made first recharge with 153 for 1p/sec and full talk time offer for 6 months.But I am not getting full talk time.The 121 customer care executive is not responding from my mobile.
Today I had done 200 recharge to my mobile.As mentioned in their website https://pay.airtel.com/online-payments/prepaidResponse.do#write-review today[protected],It is full talk time offer. But I got only 175/-.They are taking more money without responding.

Sir ,this is padmanabhan My mobile no is [protected] i am getting distrup from airtel net work thy sending unwanted messages ,


thank you sir
(padmanabhan.g)

Dear Sir,

Two three days back some one from Airtel Park Street called up saying there is some low Rental Plan for LIC Agents Only and the Plan details they have told me are as follows: -

Monthly Rental - 99/mnth
Free call - 500 all local call free in a month
Call Rate - A-A 20 paisa, A-O 30 paisa, Landline - 50 paisa, CUG - Free, STD - 50 paisa, SMS - 200 Local + National after that 20 paisa local n 50 paisa STD...

As from my concern plan is really good only the negative point is there is no STD free minute in the above plan.. To confirm the above plan i have asked the person to mail me the same thing.. after 2-3 days when i havn't recd the mail i have called up that person and request them to send me the mail of that plan...that time the concerned person is saying we can do the mail but in that we can only write 300 free minutes (whereas over phone they told me 500 minutes) but will give you 500 minutes for sure and rest others are same..

As per mail everything is write only free minutes is 300, whereas they promised me to give 500 minutes (this confirmed Only Over Phone)...

I know there is no written confirmation for this extra 200 minutes but still i have agreed to change my prepaid to postpaid connection..

Now the twist is next day when they have called up for the address from where the docs shd be picked up i have given my office address which is near Howrah, just after 5 minutes the same person called up and saying SORRY SIR YOUR NUMBER CAN'T BE CONVERTED INTO THAT LIC PLAN BECAUSE ITS STARTING FROM 990..

I Think this is very stupid reason because on the same they have called me and have explained the whole plan now they are saying its can't be convert because my number starts from 990????? I guess its only beacuse of less commission in changing prepaid to postpaid.. and i am not taking any new connection

To check whether its true or not i have send my person to another AIRTEL customer car to validate the actual plan they said there is the same which called SUPER GAIN PLAN but its for Individual n there is nothing that its only for LIC agent and there is only 300 minutes free and there is no scope of increasing this...

I really can't understand how can the 1st person say like this>> I guess its only for selling the maximum Airtel connections and after getting the connection i dont know what will happen..

Its better i will drop all my 4-5 Airtel connections and will go for VODAFONE cz nw they are ready to give me the same plan wit STD free minutes and also they give in written all the thing what they said not like AIRTEL...

also i would request to all my colleagues to switch from AIRTEL cz might be in future they will be the next victim..

Thanks & Regards
my email id is - prem.[protected]@gmail.com

We relocated to a different flat within the same apartment complex and wanted to shift our Airtel DTH connection. We raised the request with the call center and they told us that the shifting would be done in 3 days. Anyhow, no one turned up after 3 days and after few more reminders an engineer called me at 10:00 am that he will be at our place at 11:30 AM. I waited for him and he kept giving me some excuse or the other on why he was getting delayed. Finally since I was getting late to go to work, I left for work and asked my elderly parents to get the installation done. The engineer finally turned up and installed the dish in the middle of the balcony without any regard to the asthetics of where the dish should be put up. When my parents complained that the dish should have been put in the side, he flatly refused and was very rude in his behavior. Also, he charged Rs 375 whereas I was told that the expense for the installation would be Rs 250.

I contacted the call center again and the person at the call center was after some coaxing agreed to get this fixed. Now, another engineer comes to our place and says that he will charge Rs 400 for shifting the dish to a different location. On telling him that we have already pais Rs 375 for shifting once, this engineer then tells me to contact the same engineer who had come to install the dish. I check my phone records and found that the phone no of the person who had come earlier was t he same as the one who had come second time. On telling this to the engineer, he became bellergent and started asking for the name of the person who had come to install. Of course, I do not keep track of the workers who come to do installations and such at my place. On insisting that he should come and fix it as I had been assured by their call center that it would be fixed. This person turned abusive on phone and started threatening me. He also flatly refused and asked me to complain to the call center if I would like.

I get a feeling that the service operations of these operators are run by a bunch of rowdies who have no fear of the company (perhaps because the company is paying them peanuts), I think having such people visit our residences while we are away at work is a security threat as well for our families.

This is to share my bad experience and caution everyone about engaging with Airtel DTH service.

For the record, the mobile phone no of this engineer was: [protected] (he refused to share his name with me).
The location of the incidence is Sarjapura Road, Bangalore.

Neeraj

SIR
WHY MISS CALL IS COMING FROM UNKNOWN NUMBER

THAT IS [protected]
& [protected]

Please help
Thanks/Regards
Manoj kumar Singh
[protected]

Hi,
I have booked DTH Connection through online after conversation with your airtel executive.He forwarded a link to me to book DTH Connection.I tried to book the connection but after payment i didn't get any confirmation message.So i tried again and my money was debited twice.After some time your executive made a call to me and said "Sir your booking is done".I explained the same to him and asked him.He said "Money will be refunded".I asked him to send a confirmation message.But no mail from him.I called Customer care 10 times they are disconnecting simply without any information.Shame on Airtel.

My Booking ID:199767
Contact Number:[protected]
Airtel Executive name:TARIQ