Hello,
I am from Surat, GJ, IN using Bharti Airtel services for my mobile.
Yesterday, in evening, suddenly the GPRS on cellphone got disconnected. I thought it could for temporary period, but no.
I tried a lot many things: restarted the phone, re-inserted the sim but all in-vain.
I called the customer care helpline (121) for registering the complaint regarding the same. Then I spoke to one of the executives, he kept the line on hold for 5 mins and then at the end asked me to re-insert the sim and then try connecting. I did what they asked for but no luck.
I called back again and luckily got connected to the executive instantly. This is where the interesting part starts.
He asked me to stay online and kept the line on hold so that he could check with the issue. After couple of minutes this is what he said, "The superior division had turned off the services for four hours and that they had not received any confirmation regarding the same."
My friends who lives in other cities have no problems regarding 2G connection, also friends in other areas of the same city, Surat that is, have no problems.
I asked the executive to transfer the call to his superior/manager, he kept the line on hold and then disconnected the call. Well, I thought this could be a regular issue of many other problems (call drop, low network, low speed of gprs, less connectivity, etc...).
But no, I was wrong, why? I called the helpline number again and after choosing the desired menu options, it automatically got the disconnected. They have blocked my number from connecting to the customer care executives. I just woke up and tried calling again but same thing happened.
Can someone help me this issue? I want to take this thing further, may be in consumer court.
And airtel, please have a look at this issue and resolve it ASAP otherwise I am going to consumer court.
Thanks & Regards,
Kaushal Thakkar
[protected] (My airtel number)
Aug 5, 2021
Complaint marked as Resolved 
Airtel Mobile Phone — Fraud Bills after discontinuing the services
My Daughter had a Air tel connection [protected] which she surrendered by talking from the same phone to Airtel help desk on 22, Aug 2009 . After that phone was not operative and message was registration faied so she was sure the disconnection has happened.Now she is being called and harressed that she has unpaid bill of Rs 22000 for calls made to Europe and a court case will be done in some other city and you will face trouble otherwise pay this amount.
Same thing happend with couple of my friend who thought it is better to pay as the amounts were small.Company was Airtel again and again . They are also going to put the complain with details now .
I suggest airtel must find out about this fraud and extorsions that is going on in their company.
Other readers pl compaint to consumer courts and on this forum if you have faced this problem . We as citizens must take actions to force companies to stop fraudulant practices and harassment of customers.
Regards