Airtel Complaints & Reviews

Dear Sir / Madam

With reference to the said subject, I am forced to write to you that the staff of Airtel in Bangalore consisting of including Sr. Sales Officer - Mr. Balakrishna H. V., his colleague, Mr. Narendra Kumar, Mr. Naveen, the officer at [protected]@in.airtel.com, the Airtel Customer Service Team at [protected]@in.airtel.com, Nodal Team at Nodal.[protected]@in.airtel.com, Mark Taveres representing the appellate team at appellate.[protected]@in.airtel.com & Airtel customer service team at [protected]@in.airtel.com have not only become incompetent, callous, harsh, rude & inefficient but also not bothered to resolve the issue raised by me through my complaint No. OT[protected] on the website of Airtel.

The issue / jist of the case is ----- I had booked for an airtel broadband connection in end of Jan 2013 by payment of a cheque of Rs.3,150/-, which was then, cancelled by me within 3 days due to personal reasons. And since, assurance was given by an officer of Airtel that the cheque of Rs.3,150/- would be refunded within 1 or 2 months. I had accepted the terms but it is now almost 3 months & the above mentioned staff are not only turning a deaf ear to my issue & making me run from pillar to post due to their red tapism, incompetency, non-professionalism & inefficiency, but failing in their duties to resolve my issue till date, even after repeated follow-ups and requests, for reasons best known to them.

Now the issue in more detail ------

I had booked for an Airtel Broadband connection through by Mr. Balakrishna H.V., who is the Sr. Sales Officer of Airtel at the Bannerghatta Road Branch.The request for connection was booked by payment of Rs.3,150/- drawn on HDFC Bank Account vide cheque No. 2741 dtd.[protected] and through a Customer Enrollment Form bearing No.
TBLR. CEF NO.604534 application given Mr. Balakrishna H. V., on[protected].

And due to some personal reasons, I could not go ahead with the new connection, I had initally aksed for. Hence, within 3 days of booking the proposed new connection, I had requested Mr. Balakrishna H. V. to cancel the booking and to refund the cheque. Mr. Balakrishna had told me that the new connection would be cancelled and the cheque amount would be refunded but it will take atleast one or two months for refund of the cheque, since it would be refunded from out of station, to which I had agreed.

In March 2013, when I had enquired with Mr. Balakrishna, he kept on telling that the cheque would come in this week even as several weeks rolled by. He also told me to call him up before 10.30 on Mondays only, to check the status of the cheque, which was duly done by me. The answer given by him was same every week -- that the cheque would be delivered within this week, which did not happen till date. The officer was making false promises that the cheque would be delivered in 'this week', wherein 'this week' never came and also made false promise that he will call back to me regarding the status of the cheque, which too did not happen.

On[protected], when I spoke to Mr. Balakrishna about the cheque, he suddenly turned harsh, rude and stern for reasons best known to him, and told me that he will check-up with the authorities and get back to me, which he has not done till date. Then, when I called up his colleague, Mr. Narendra Kumar, on[protected], he told me to SMS the TBLR. CEF. NO. 604534 & also told me that he would immediately call me back with 1 hour to let me know the status of the situation of the cheque. Then, when SMS containing the required information was sent to Mr. Narendra Kumar, he failed to get back to me on the status of the cheque till date, for reasons best known to him.

Again, when I had raised a complaint on[protected], in your website, bearing no. OT[protected], the officer - Naveen, did not seem to understand that the complaint was raised for refund of cheque to be made to the customer and NOT for new connection, thus failing to understand the needs of the customer. The said officer has not only failed to resolve the complaint but also has gone ahead and closed the compliant without even informing me. The officer has also asked all unnecessary details which are not relevant to the situation and also asked for information which had been already provided to Mr. Balakrishna H. V., vide Customer Enrollment Form No. TBLR.CEF.NO.604534, available with Airtel. This is a clear case of harrassment to customers and also very poor service.

When the above issue was raised to your Airtel Customer Service team through Complaint No. OT[protected] on[protected] at [protected]@in.airtel.com, initially they replied to me stating that they would reply within 1 working day. But on[protected], I received an automated mail from them, with a reply that " Kindly note we have replied to your email dated 19/04/2013 10:09:29 PM.For any further queries, please write to [protected]@in.airtel.com", though, actually, they had not replied to my complaint & the issue had not been resolved. Though, I had replied to the said team to send me another copy of the mail, they did not do so until a reminder was sent to your Nodal Team at Nodal.[protected]@in.airtel.com, after which they replied stating that

" We are unable to process your request as:
1. The mobile number or fixed line number is not mentioned in your e-mail
2. The mobile number or fixed line number mentioned is not in the correct format. "

And even after I had replied to them & the Nodal team on[protected], that, I have not been alloted any mobile number or fixed line number till date and that I have only the copy of the Customer Enrolment form with me bearing No.( TBLR. CEF NO.) 604534. Still, the your Airtel Customer Service Team at [protected]@in.airtel.com & Nodal Team at Nodal.[protected]@in.airtel.com wrongly kept on insisting again and again through their mails with the above message, to provide them with a mobile number or fixed line number for processing of my complaint, which has not been alloted to me till date, as the booking was cancelled. For the reasons best known to them, the Airtel Customer Service Team at [protected]@in.airtel.com & Nodal Team at Nodal.[protected]@in.airtel.com, have turned a deaf ear into resolving my complaint OT[protected], and instead has been harrassing me for some numbers which was not even alloted to me.

When the above issues had been reported to [protected]@in.airtel.com of airtel customer service team on[protected], they initially sent me a reply on[protected] stating that my complaint would be looked into within 1 working day by one of the customer service specialists, who would contact me to facilitate quick resolution of the issue. Then, even on[protected], they failed to give even a reply to my mail. So, when a reminder mail was sent to them on[protected] itself, reminding them that no customer service specialists had contacted me till date, they have neither bothered to even reply to my mail nor resolved the issue, for reasons best known to them.

This is a clear case of harrassment and poor service on the part of the above mentioned staff of Airtel consisting of various officers and teams, who are not even bothered to resolve the issue of a customer and are behaving rudely, harshly, incompetently, inefficiently and badly with customers & ill treating them, for reasons best known to them.

Hence, I request you to please look into the above matter & reslove it at the earliest so that the refund cheque of Rs.3,150/- due to me, is paid to me at the earliest, and take stringent & correction action against all the above mentioned staff of Airtel for displaying unwanted action, behaviour & ill-treating customers for no valid reason, whatosever.

Let justice prevail.

Please feel free to contact me on [protected] or at [protected]@rediffmail.com, for additional information if required, in respect of the above.


Regards


Praveen P. Joshi

Yesterday, i have got a msg. from airtel that my net pack is ending in two days. But, today morning i lose Rs. 200 balance while surfing the internet. My net pack was for unlimited browsing and downloading. When i asked them about this, they are saying that i don't have a net in my mobile since last 2 month & no msg was sent to me regarding this on yesterday. But i have been using the pack since last 28 days.How could it possible? How could they do that to me?

Dear Sir,

My customer ID for Airtel DTH TV is [protected].
I recharged DTH TV on 26/4/2013 (yesterday) for south super value 158Rs/-
offer says "validaity is 1month."
After I recharged it. When I checked my TV. No channels are activated. when I called customer care, they said my next renuawal date is may 6th. my available balance is 109 rs
1. no channels are coming (error code 4)
2. validity date shoud be 1month (but they have given for 6 days)
4. balance should be 158 rs (but they say that i have 109 rs balance)

I struggled alot by calling cusomer care.

they are litterally cheating us. not giving proper service. please take nesessary action on them

Best regards,
Sudheer
+91 [protected]

I would like to share some bad experience about the Airtel Digital; recently I have bought a new airtel ditial settop box and they had offered me 7% discount on eBay and 500rs off on naaptol but I have received a Voucher code for Naaptol but there is no Voucher code for eBay. So I tried calling the Airtel Customer Care and it takes too long to connect and after answering the call they dont even give proper response and any time the line get cut. And there is no 24 hrs call center services i[censored] try calling them by 6:00pm or 7:00pm never you will be able to talk to the customer care.

Hi,

I'm using the 3G service of AIRTEL in my iPad from 4 months and it's internet service was fine up to the month of March but on April I recharged the 3G plan(Rs-750, 4GB) again but the internet service starting from this month was very poor below the range of 2G services.

In btw we heard the news that AIRTEL violating licence norms and court put some 350 crore of fine on them and ask to stop services from where they don't have license. And then I called call center and my first question is this is the reason that my internet is not working this month and they proudly said "SIR WE HAVE 3G SERVICES ALL OVER JAIPUR" as I'm from Jaipur. And then they asked me to check iPad settings etc and nothing works and then I called multiple times and they again ask me to check setting and some says sir signal is perfect which we can see from our system and some says sir be on line we transferred your call to senior executive and phone got disconnected(this is the case happened to me 2-3 times). And in the end I got the chance to talk to senior executive on 18-19th April and they registered my complaint and confirm me "SIR YOUR PROBLEM WILL BE RESOLVED BY 21st APRIL AND WILL SEND YOU A MESSAGE AS WELL" but after 21st service is still like a hell and I got no confirmation from them.

And at the end on 23-24 April I called him thrice and finally got the answer that sir we didn't have services at your current place (which is Jagatpura and Pratap Nagar) and guess what my assumption was correct (BANG ON) after heard about that news of violating licence norms but the call center executive didn't know what's going on their company. I like to mentioned one of the name I remembered ( Shailendra called as the senior executive).

My all business is based on Internet and due to their negligence I suffered a lot this month and when I asked them to return my money, their answer are Sir we're sorry but we can't return the money, why not? You have to mentioned in your website from where I recharged my internet that these are the area where we offered 3G service but nothing mentioned at all. This is a CHEATING..... WORST SERVICES( call center guys is not even know the difference between mobile and iPad).

GUYS BE AWARE OF THEIR SERVICES.

Thank you!
Jasraj

It has been 2 months since we have been leaving without mobile network at our residence at Ahimsa Khand II, Indirapuram. 49947767 and 49399385 are couple of complaint numbers registered with Airtel on this issue in the past 2 months with zero results. Everytime, someone calls and promises to visit our residence/ society to check the connectivity issue but no one turns up. Today, some from customer support provided me with an escalation calling number ([protected]). As soon as I dial and select the desired language, the phone gets disconnected (try it!).

Happened to meet an Airtel service engineer of my locality, a month back (he had come to fix my Airtel broadband connection); he said that our locality was serviced from couple of towers nearby which have been deemed illegal by the Government and have been sealed. This is the cause of the problem! Now Airtel is not making any effort to provide any alternative for connectivity in my locality!

Now I am in a situation where I have no network once I enter my locality and Airtel refuses to rectify this issue.

Hi there,

Please help to stop Prabhu Kripa service on my mobile which was started without my consent.

and charging Rs 3/ day .

And when try to call customer care they charge for those calls also at 50 paise per min ...

Top of that there we can't find option on mobile to stop these service using evr.

my mobile no .. [protected].

Gaurav kumar Kureel

Dear Sir

I have make the payment to Bharti Airtel Ltd. agst the Airtel Account No.15723388 of Rs.3028/- On Dated. 17.11.2012 which is debited to our company bank on dated 24.11.2012. but not yet credited to our airtel account no.15723388. Regarding This I have lodge lots of complaints to airtel customer care but there is not any single response from the airtel customer care. Which is really disappointing. I have also send all documents as required by airtel i.e copy of bank statement, Payment advise from bank. but there is not any revert from the airtel customer. Which shows airtel customer service is really worst service in the country. I request you please revert on this asap.

Regards

Varinder
M. No.[protected]
[protected]@globalaviationindia.com

I Mehul Trivedi, would like to let you know about the service of Airtel provider is worst.
I am Airtel subscriber in prepaid and when i want to switch it to postpaid then it takes about only 1 day but this time it is taking around 7 days still counting.

So tell me what to do and i am working in a Company, as a Relationship Manager of Loan Department.
I am missing my business and also listening bad words from my Superior.

Give me Reply.

Regards
Mehul Trivedi

I had recharged my airtel number [protected] with 655 rupees unlimited 3G (3GB+unlimited at 80kbps) data plan with transaction ID [protected] ON[protected] AT 6:37PM after this recharge i used to get around 10 kbps download speed and 1 kbps upload speed later for the same i had reported it to your nodal desk and the issue was RESOLVED on[protected]. and i got 2GB of 3G data credited to my account after this 2GB was used up i was being charged.(FOR THE SAME REFUND WAS PROVIDED) where as i should get unlimited browsing at 80 kbps . NOW AFTER CALLING 121 CUSTOMER FOR HELP THEY ASK ME TO MAINTAIN MINIMUM BALANCE. IF I MAINTAIN MINIMUM BALANCE I EVEN THAT MINIMUM BALANCE IS DEDUCTED. I GOT A CALL FROM CUSTOMER CARE AND THEY INFORMED ME THAT THE ISSUE IS RESOLVED BUT WHEN I USE INTERNET I FOUND THAT THE ISSUE STILL EXISTED(AND 80kbps UNLIMITED benefit was not provided) . I have called customer care, supervisor,floor manager, nodal officer, Appellate desk for this issue but they provide false assurance and nothing else. On[protected] i had to get a call back from your Appellate desk BUT NO CALL WAS MADE and today when i gave a call to Appellate desk they promise to give a call back with in 1 hour but no call is being made from Appellate desk its been more than 2 hours my airtel mobile number is [protected] and ref number is CBDMO [protected] <i kindly request you to provide me with 80kbps unlimited browsing as per my plan benefit >

Landline no. [protected]
Mobile no. [protected]

I'm a existing new user of airtel but i am totally not satisfied form Airtel Broadband because though i always pay my bill before the due date then also airtel charged me 100rs. late fee and when i had a talk with the supervisor of airtel they are talkin to me in a massive way and told me that we had already done adjustment n showing me wrong.
i said to them that i can show my bill that i had payed it on time but airtel has updated after so many days so wat can i do in that?
i cant always pay wrong amount
my plan was also a limited connection before n airtel had said to me that we will informed you whenever you limited usage data will expired n now you will charge but they didnt informed me and now i have to pay rs1635 .
I am ready to pay the amount but i dont wall all this in future so kindly terminate my account because reliance broadband is better than airtel

Dear Sir/madam

I have not sent any mms to any number this is wrongly
charged by Airtel, to my mobile no [protected] , I have contacted so many times with the customer care and senior officer Mr. Raj(Nodle Office) and Ms. Nidhi, But the issue remains he same and reply unsatisfactory, As i have also told to the officer to provide the detail, But till date i have not receive any detail.

Would request you to do the needful.

Sir

I Activated Airtel Unlimited GPRS plan @201 which is 2GB 2G and 40kbps post 2GB. Airtel is alerting me my data usage whenever I use it and it is quite obvious that they are showing more data usage than I had used. Airtel is alerting me 4 times my phones data counter. PLS TAKE immediate and strong action against Airtel's FRAUD PLAY.
THANK YOU SIR

Sir my name is Prabhu, my mobile number is [protected], in my mobile Facebook service is activated in the date of[protected] ,and the service deactivated date is[protected],deactivation conformation message is available my mobile ,but this VAS is not deactivated still now total amount taken is ₹43,what can i do customer care not attend my call on[protected] to today five time deactivated this service conformation message available my mobile but still not deactivated
All ready complaint this site amount credited my account and the same day amount taken this service ₹10

Hi,
Consumer ID [protected]. History Channel no.348 Audio and Video did not sink the audio is playing delay. When i asked regarding in customer care they said since you are using tamil language it will not sink this is the worst answer which i never heard before from any customer care. My neighbour using normal cable connection where the audio and video sink in tamil language, but in airtel dth the audio is playing delay i had same issue in discovery channel as well a year ago i made many complaints and posted in the same forum a guy came and responded it will be fixed but still i face the same issue. DD podigai channel will not come in full screen for this also i called the customer care they are putting us on hold and they are disconnecting the call without any intimation.

Worst Customer Care (Disconnects the call after the call placed on hold) i faced this issue many times.

Regards
Chandrasekar

I am receiving very slow and intermittent wireless broadband services in kandivali Lokhandwala, Mumbai Area. i hear from other users that who use Airtel wireless broad that the speed fluctuates between 600kbps to 0kbps very wildly (stays at 0kbps for most times). I have both Airtel wireless broadband as well as Tata Photon and whenever i have to use skype or other services needing good data flow it is impossible with Airtel. only Photon's services are up to the mark for these uses.

Malay

Number : [protected]
Blackberry Pin : 29e8e3d7
Yuvraj Singh Rathore

The customer service of airtel is going worse day by day . I recharged My BBM PLAN of Rs 129 . I am not able to use my blackberry handset even after being charged for its services. I have lots of work which i have to complete using it which is all pending. I called the customer service of airtel more than 12 times @7070 Blackberry Helpline Number , they told me to wait for 24 hours , i waited , next day they told me the same and gave me a complaint number , its been more than 5 days now , even now when i called they said " Sir you haven't picked our call , now you have to get a new complaint number " . Such a pathetic customer service . I have to recharge 10 rs extra every day to call these frauds and launch a new complain . And wait 121? Please dont waste your time dialing this number . You'll follow the steps and thn a lady says " Hum apki call airtel adhikari ...." etc.. and then they will disconnect the call. You'll be frustrated . They compel us to abuse them . Now i cant even recharge another blackberry plan . It was huge mistake of choosing airtel . I regret it . Airtel i love your broadband service , but being such a loyal customer with u what do i get..??? such pathetic customer service is not expected.

Sir / Madam
My name is Saurabh Bahl, phone no [protected].....I have been an airtel prepaid customer for last 3 and half years......Approximately two weeks back on 8th April i got a call saying they are calling from airtel and asked me if i wanted to covert from pre paid to post paid and told me the benefits of it and told me i spend at least 700 rs per momth so i should take up postpaid and offered me a Rs 275 plan.....I said yes...

Cust id # [protected]
Order No # 4502050

I purchased Airtel DTH HD+ on Friday 19th April 2013 by ordering online . I was also given link to pay amount immediately . I was told installation and activation would be done by 24-72 Hours . On Monday 21-Apr-2013 it was installed and I was told activation would be done in 24 hours by customercare .

Til today {25April-2013} it is not getting activated . I am being following up with customercare and Nodal office regularly and I am being given always false promises saying within 1 hour it would be activated . Within half an hour it would be activated . They are not able to fix issue on stipulated time but giving false promises .

Customer care is pathetic center where to get person on call need to wait 5 minutes and immediately they put on hold for another 5 minutes and they disconnect immediately .

Nodal office is one more group of junk people who don't even bother to check and follow up the issue they are more pathetic than customer care .

Friends , Please don't buy AIRTEL DTH and stay way , I am using other airtel products for which I don't have complaint but Airtel DTH just SUCKS money, time and peace of Mind . Go for other service provider .

Hello,

I have been going from pillar to post from last one year till date to keep calling on CUSTOMER CARE NUMBERS and Airtel Staff ( REF # 44536063, F[protected], F[protected]) for problems faced on my MOBILE #`s [protected], [protected] for MOBILE NETWORK CONNECTIVITY issue . Everybody after listening for 10 minutes reverts back with a response that the issue has been taken up to a higher management and will be resolved soon and as such no action has been done and my mobile connectivity is almost dead. With repeated requests about eight times on a customer care line, an AIRTEL executive visited my place on 5th July 2012 and reviewed the situation and recommended for a booster set up without which the connectivity issues cannot be resolved. He was himself faced with a Call Drop/Call Lost problem several times while at my site which I have been suffering from last 2 months. I was promised that issue will be arrested soon and a booster device will be installed within a week`s time from the time of his visit which never happened and almost after 8 months the device was fixed and despite of this the issue remained persistent and while further follow ups were done not even a single executive either called back or handled my problem.

Pls note I have been a corporate customer for AIRTEL from Last 9 years and despite all the follow ups and continuous calling and mails to Mr. Sunil Mittal and their CEO Mr. Gopal Vittal aswell as Nodal Cell,I have been meted with this worst kind of treatment which was never expected and never imagined that a brand like AIRTEL would be doing such things with corporate customers leave aside a common consumer. I don`t expect this kind of treatment and also the level of customer care process which has been placed by their office.


In brief I have shifted my residence about eight months back and have been getting very poor signals while working from my new house. Either signal strength shows just about 1 or 2 levels or suddenly gets wiped out and ultimately disconnected which harass my work big way . Moreover even being on postpaid 3G corporate and than buying a 4G aswell with a seperate connectionit always shows a poor connectivity and hence the call drops or call gets lost in middle of conversation almost all the time and that too when the network shows some signal strength. Most the time signal shows an SOS connectivity on my blackberry and also no signal under 4G connection.

I`m looking forward for an immediate solution on the same and as I have got no response of my phone calls and repeated reminders pls treat this mail as URGENT ATTENTION.

I am having a mail trail of last one year which I have been sending to Airtel entire team and there is no response.Can`t attach the PST file here and let me know if you need any further information.

Looking forward to hear from you,

Thanks and Regards,

-Imtiaz Batkoo

[protected]@gmail.com
[protected]