Airtel Complaints & Reviews

Namaste Kuldeep,

This is to inform you that your concern listed on 16 April 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Kuldeep,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Rathna,

This is to inform you that your concern listed on 16 April 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Rathna,

Further to our discussion dated 16 April 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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AirTel — AIRTEL IVE

I HAE CONTACTED TO AIRTEL CUSTOMER CARE FOR AIRTEL LIVE SETTING. THEY SAID ME TO SENT "LIVE" TO 54321. I HAVE SEND REPLY COME THAT MY HANDSET IS UNABLE OR IT. I AM USING NOKIA 5130. I WANTED TO AGAIN CONTACT CUSTOMER CARE BUT THEY NOT MADE ME TO CONTACT.

Airtel Service — losing 30 R.S

On 16th september 2009. I was surfing tagtag.com. In that web page i assume there is no any charges to click any site. But when i went other pages i saw one add it was just icon no discription no information thats why click that link and suddnly i got msg that thanks for using wapsubacctress service on airtel live. i didnt went on airtel live wep page. I m sure something wrong with airtel gprs. maybe somebody haking them and airtel coustomer loosing their money.

Sir,

I have airtel sim with no [protected]. On 19th July I reacherd 50 Rs. I saw the balance came
42 Rs.Few minute later I saw 27 rs has been deducted from my balance.
1.Now I tryied to contact Customer care hole day but couldnot.
2.I contact customer care from anotther phone I got. he kept me on line 5 minute
then he disconnect the phone without giving any solution.
3. I contct from another once more she also kept me on line more than 20 minutes without any
solution and finally I contact another number supervisor same thing happend.
4. I asked her to give the head office phn number she denied to give and disconnect the number.
None of the told me their name when I asked.
I had very bitter experinec with Airtel since long time back.
All togeather I have 8 airtell sim in my family. If you give me any solution then OK
othewise tell me how I will change these no to BSNL or any other service.

I am waiting for reply.

Namaste Ankit,

This is to inform you that your concern listed on 16 April 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Ankit,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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AirTel — EXTRA BALANCE DEDUCTION

Respected sir /Madam

Today I activated my daily my mobile office whose rent is Rs. 25

But my balanc dedtced Rs. 59.
when i activate my service then my balance was Rs. 152 after 10 minutes my balance was Rs 93.
When i call customer care there is no responce if we call customer care more than 2 times then customer care blockes our services for CC.
What is this ?

vodaphone Customer care is excellent but your is so bad.

if you can return my money so pls...

My moblle no is [protected]
Name: Amit Bhardwaj
State Haryana

Namaste Ms. Khot,

This is to inform you that your concern listed on 16 April 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Ms. Khot,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Airtel — disturbing calls from a number

any one disturbing me with calling me
i am request to u for sending me information about this airtel number s [protected] address and name of this person immdately
sending this information on my email id gandhiji.[protected]@gmail.com please in 24 hours

Airtel — Disturbing Phone Number, require name of the owner

Hi,

I am frustrated from getting many calls from this number late at night when my kids are asleep, I cant keep my mobile on silent mode as I am on call from my office. Its disturbing my kids and my family. please help, I would like to know the name of the owner of this mobile number [protected].

Bharti Airtel — disturbing calls

I Mr.Shailesh Rai using airtel no. is facing problems of constant calls by their call centre executives for activating various stupid services like caller tunes n etc.....Not only that the illeterate executives hired by the company shows the status of the company and kind of service they can afford and give users....To add they also deduct money from my prepaid card for the services i have not activated in my whole life and when i call their , so-called , helpline service first i cant get thru the no. , than i get a reply from their unprofessional executives that they dont have any powers to help customers ....so what are they paid for ? if they cant help customers wat are the helplines for ? A very wrong and unprofessional attitude by Airtel not only mentally stress a customer but also shows how bad service can they provide and how low their status can be ....

Airtel — disturbing over phone

Dear sir/madam,

Ref : connection no [protected]
connection no [protected]



This is hereby to informe you that 2 airtel no.[protected] & [protected] are Regularly disturbing me since last 2 days. The person is using slam languages and continuously giving calls for the whole day. As a girl it is a very Embarrassing and non tolerable situation. Since the situation was out of my countrol and was not able to find the way to over come, i have written to you.

Further i requeste you to kindly block the above connections permanently at the earliest.

Hope, you will take the necessary action without any delays.

Your cooperation in this regard will surely take me out of this problem and will by highly solicited.

Thanks & Regards,

Un - Disclosed.

AIRTEL-GSM — abusing

Pls give me the details of phone no [protected].Somebody missed call & abusing in my wife's mobile.Pls do the needful or get me the detail.
Thanks & regards,
Bikash

Namaste Kalyan,

This is to inform you that your concern listed on 16 April 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Kalyan,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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the problem was not resolved upto yet, however we have switch off the sim card, we want to know the call maker's address of [protected]. can you provide the details.

Namaste Karandeep,

This is to inform you that your concern listed on 15 April 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Karandeep,

We would like to inform you that your concern listed 15 April 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Airtel — every week charged 10 INR

I WANT TO STOP THIS YAHOO ZONE IN MY MOBILE. THEY ARE CHARGE EVERYWEEK 10 INR.
THIS IS MY MOBILE NO. [protected]

It is airtel

Namaste Arun,

This is to inform you that your concern listed on 15 April 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Arun,

We would like to inform you that your concern listed 15 April 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Yogesh,

This is to inform you that your concern listed on 15 April 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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dear sir
i have paid the amount of Rs, 834 which i am not supposed to pay,
The threatens from the legal team to my wiife and me during working hours were very bad.
It disturbed our lives so we unwillingly paid that bill to get out of this mess.

Regards
yogesh .

Namaste Yogesh,

We would like to inform you that your concern listed 15 April 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Google — Payment not received

I signed up for Google Adsense last year in the beginning. In the month of november i completed more than $100 by displaying ads on my websites. On nov 26, 2008 Google issued me a cheque to my house address. It was for more than Rs. 6500. Today is April 7, 2009 and till date i have not received any cheque or any kinds of payments, letters from google. I am a student and i need money to purchase some books. Please help me. My mobile no. is [protected] [Tata Indicom]...
Please help me with this problem tat i am in due to Google. I don't trust google anymore because a few days back i received a Microsoft letter to my house. If Microsoft can send it, why not google???

respected SIR,
yet i had not recieved the prize awared

hi kanna i too didnt get my money. the survey s not opening . wat can v do.anything possible to get our money. i too from trichy only. can u help me. i[censored] get any details. send it to me id. [protected]@yahoo.co.in

Airtel Prepaid Connection — WITHOUT DEMAND AND WITHOUT INFORMATION EATED MONEY FROM PREPAID CONNECTION

CHITED BY AIRTEL
MP & CG CIRCULE

I have prepaid connection of airtel thats No [protected]. I recevied one SMS from [protected]. [your subsscription to the On demand Service has been renewed(30Rs. 30 Days, 30 Min Free) Call 543213 (toll-free) to enjoy your favorite Songs in 17 languages].This SMS I recevied on 10/07/2008 08:01 AM and cuted chares of Rs.30/- from My prepaid Mobile.
But Sir, I have not activated Mobile Radia and I no call to your custome care for talking this typ of service then why you active Mobile Radio in My mobile without infomed me?
I have no requerment any other services of your mobile company and I am not Inrested this typ of services. So why you charging per month Rs.30.00 without infomed me?
I request to custome care of airtel please refund My Rs.30/- in my prepaid mobile as soon as and closed this typ service who start by you without apply and without infomed me.

BUT I HAVE NOT RECEIVED ANY RESPONCE AND ANY SATISFICATION FROM AIRTEL CUSTOMER CARE. AIRTEL MOBILE COMPANY EATTING A LOT OF MONEY FROM CUSTOMER. PLEASE HELP US.

thanking you

Santosh Choudhary

airtel gsm card — for new connection

abhishek vyas
dear sir,
i ame user of airtel since last 6 year.i'm now go for study in rajastan from gujarat i have new connecton on my college id .iam there pain guest so icant have residence proff they stop my service of airtel card.please take some steps for it

Airtel Prepaid Card — Froad airtel

I know that airtel is the biggest company in india but it is very froad company in india i'm the one of them to feed them free money. From 2 months when i recharge my card then 10rs are deduced from my account i asked custmer executive about that bt they said u activate this&that service and chet me . So i'm telling u that Airtel is the bigest froad company so don't buy airtel sim cards let them go to hell

I know that airtel is the biggest company in india but it is very froad company in india i'm the one of them to feed them free money. From 3 months when i recharge my card then 10rs or 30rs are deduced from my account for radio songs or matrimonial services. i asked custmer executive about that bt they said u activate this&that service and chet me . So i'm telling u that Airtel is the biggest froad company. my mobile no. is [protected]

airtel prepaid offers — scam offers

airtel is the worst service provider on earth. they recently launched an offer saying tht - u get 200 minutes talktime on easy recharge of rs 100/-. rs 125min talktime(tt) wil b given immediately and the remaining tt wil be credited within 48 hours.but i havent received the 75 min tt even though its been a week. and when i checked wid the "customer care executives", they telme tht u ver never entitled to such an offer,although i checked several times with the customer care executives before recharging.i think smething should be done against this unethical,expansin greedy company.

Airtel Prepaid Card — internet problem

I could not acess internet on my laptop from last 10-15 days. When i open any website the error occured"Page can not be displayed" but no one customer care executive resolve my problem.so please look at the problem

Namaste Rakesh,

This is to inform you that your concern listed on 15 April 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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my EC num;[protected] i have made a recharge to a customer ([protected]) amt of rs235, by mistake i did it 2 times please reverce the amt of rs 235 to my EC number please help me the txn ; id ;[protected] & [protected] my name ;shahulhameed outlet name;jothimobiles place ; coimbatore tamilnadu

Namaste Rakesh,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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BHARTI / AIRTEL — MNP MOVE TO AIRTEL

TO WHOMSOEVER IT MAY CONCERN

THAT I HAVE SWITCHED TO AIRTEL FROM MTNL AND I WAS EXPECTING A WOW FACTOR FROM AIRTEL SIDE BUT IT IS ABSOLUTELY DISCUSTING THAT ITS BEEN MORE THAN 24 HRS NEITHER ABLE TO ATTEND CALLS NOR ABLE TO SEND THE SMS THOUGH MY BUSINESS RUNS THROUGH TELE-CONVERSATION ONLY. THE PHONE SERVICES WAS DISCONTINUED FOR COMPLETE 1 DAY AND AFTER THAT ALSO NOTHING IS HAPPENING AND I BEEN TALKING TO CUSTOMER CARE EXECT SINCE MORNING BUT IN TERMS OF REPLY I AM GETTING THE COMPLAINT NO ONLY. LATEST CONVERSATION WHICH TOOK PLACE JUST HALF AN HOUR BEFORE AND THE REPLY WAS WE'LL GET BACK TO YOU BY 1st OF FEB'2011.

I REQUEST ALL THE USERS THAT PLEASE THINK BEFORE SWITCHING OVER.

Regards,
Taranjeet Singh
+91-[protected]

AirTel — for mnp

i have gave the application for MNP from airtel to aircel for last 20-25 days but it still pending

the airtel company can`t gave any answer

my no which i want to migrated in aircel is
[protected]
pls solve the problem


thanking you

sir first gave me the reason for why my number is yet not migrated

Namaste Dr. Ostwal,

This is to inform you that your concern listed on 15 April 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Ostwal,

We would like to inform you that your concern listed 15 April 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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i have gave an application to move in airtel from vodafone on 13/5/2013 in local head office of ahmedabad @zodiac nr. thaltej circle but still doesn`t complete my mnp
my mobile no is [protected]
pls do fast

i have gave an application to move in airtel from vodafone on 13/5/2013 but still doesn`t complete my mnp
my mobile no is [protected]
pls do fast

i have applied for mnp on 13/05/2013 to came in airtel from vodafone @ local head office @ zodiac but wen i contact vodafone they are said that airtel have doesn`t send any document to us so that we did`nt do any process on that mnp.

i have gave direct to airtel store but they didnt do any pocess
please do fast

my mobile no is [protected]

please do fast process

i have applied for mnp on 13/05/2013 to came in airtel from vodafone @ local head office @ zodiac but wen i contact vodafone they are said that airtel have doesn`t send any document to us so that we did`nt do any process on that mnp.

i have gave direct to airtel store but they didnt do any pocess
please do fast

my mobile no is [protected]

Airtel — airtel rude behave with customer

Hi, my self kartar solanki
i used aritel postpaid connection, my mobile were used to very high so i changed airtel scheme, before Jan 2008. but this time airtel charged 3 times payment from my credit card when i ask so airtel empl. told me sorry and they said they had my payment in airtel a/c for december mobile bill. they told me that they will deduct this amount in next billing cycle. But After my complant they cut my connection instead of rectifying there mistake and Now they are note giving response and they have very rude behavier
What I can say this type of thing are very cheap.

Please Help Me, what i can do. I was using these no. for long you I am having great problem because I will not be easy to change no and get some other
My mobile No. [protected] I want to Reactivate.




After that today i went Airtel office in sector-15, faridabad main market, i wanted discuss with airtel employee but he have rudly behave with me and he told me my no will not activate when i was say. i also taken a advance rentel plan in Dec. 2008 why u discunnect my mobile servce, but everyone not talk with me...
Airtel company is a very big cheat company

You can contact me [protected]

AirTel — worst mobile service

i reside in delhi but my parents are in bihar. my father's mobile number is [protected] which is airtel pre paid connection. for last one month whenever i am trying to call, it comes all the lies are busy. there is complete tower failure in majhowlia and surrounding area...whats the use of such connection if you cann't keep in touch with your family members...please do something to improve your service

Airtel Broadband — Airtel Broadband :: Zero cutomer service, harrowing experience

I’m a corporate customer for Airtel Broadband(phone[protected] since almost last 1 year. I have always been paying all my bills on time though the airtel’s online interface.

Since Aug 09 suddenly my online interface stopped working, I tried resetting the password but it did not work so I got in touch with Customer care and was told there was some server maintenance going on so nobody was able to access the online account. I requested them to have the payment collected from my home for which they raised a request but nobody turned up or even gave me a call. When I called customer care again to know the status of payment collected from home they said that the previous request was closed and the remarks said the customer could not be reached, this got repeated on several instances. I got bugged up as I wanted to pay my bills on time and frantically requested airtel to send somebody across which finally happened and I handed over the cheque.

Despite my complaints and request at the customer care I was slapped with the late payment charges which were never reverted back and on the top of it my connection was disconnected in Aug on the pretext of non payment of the bills. I called up customer care to inform them that the bill was
already paid and have the connection restored. The connection was restored after my call.

In the month of Sept again the same thing happened, I requested for the executive the come to my place to collect the bill but he never came never even called me up and had the call closed saying I was not reachable. I was again slapped with late payment charges which are not reverted till date despite my request. Finally the executive came and I handed him over with the cheque of 1570/- ( Total bill was 1619 (1569 -broadband bill + 50 –Late payment charges ). I also, requested for some body to come to my place to pick up the oct bill which was again ignored saying customer was not
reachable. My connection was again disconnected on 10th Oct. I called up airtel and gave them all the details like the cheque no, receipt number, payment date etc but they the supervisor AKASH SAXSENA was very rude and impolite. I made frantic calls at the customer care and tried making them understand that make them understand that I had already paid the bill via cheque handed over to the airtel’s executive and can make the payment again after the request me to make the stop payment for previous cheque and raise a new cheque but all in vain the unhelpful and un-understanding staff in customer care did not understand anything.

My connection is still disconnected and I have had harrowing experience with airtel. Please get all details though the call logs made at customer care.

Airtel — rude behave and delay in service

one of my airtel no was blocked by the ur company due to veryfication process whenever i veryfiy my no to ur cce call.til now company didnt start my outgoing nd incoming too, my no is [protected], plz reply what i do ? or when i go to local ARC THEN THEY REPLY PLZ GO TO PREPAID OFFICE THAT IS NEAR MANU MARG,TIWARI CLINIC, WHEN I GO TO LOCAL PREPAIED OFFICE THERE IS A LOW MEMORY ,RUDE GIRL SITTING IN OFFICE THAT DONT KNOW HOW TO TALK OR LISTEN TO CUSTUMER .SHE STRAITELY SAY I CANT HELP U CALL 121 THEY ACTIVATE UR CALL I CANT DO ANYTHING.

AFTER ALL THAT ,I GO TO MY SHOPEKEEPER WHO GIVE ME A CONNESTION ,I TOLD ABOUT MISBEHAVE OF THAT PARTICULER GIRL (VANDANA ) HE TELL ME TO GO MAIN OFFICE AND TALK TO ZSM OF ALWAR CITY MR. PRASHANT AND TELL ABOUT THE PROBLAME .I GO TO MAIN OFFICE BUT THE GARD DIDNT GVE ME PERMISSION TO MEET ZSM, HE SAYS PLEASE TALK TO CSD MR. DINESH .

I TALK TO MR. DINESH AND AGAIN STRAIT FORWED HE TELL THAT NOW WE CAN;T START UR NO. UR NO. IS BLOCKED ,

THIS WAS IS THE VERY SHAMEFUL ATTITUDE OF UR EMPLOYES THAT THEY SHOWN ON FRIDAY 16TH APRIL,2010 AT ALWAR CITY .

PLEASE DO THE NEEDFUL I[censored] HAVE SOME SENIOR PERSON IN COMPANY.OTHERWISE I BELIVE ON THE WORDS O[censored]R MAIN OFFICE GARD HE TOLD ME THAT :"telycomm sector me kisi ka kuch nahi hota"..


wait 4 reply

Puneet bhatia
[protected]

AirTel — Airtel the worst company and customer service...

I have to say that Airtel is one of the most unscrupulous company I have met. They have no qualms about troubling the customer and causing grief...Here goes my story...

Story #1: Mysterious closing of complaints without resolution
I have Airtel Broadband & IPTV in Gurgaon. Initially I had no problems and I was happy with the service. Then my work required me to have uninterrupted internet which can only be possible in Gurgaon if you have a UPS installed otherwise, you are hosed (thanks to the wonderful Haryana Govt that is happy to compare itself with Bihar and UP, per the CM in a recent meet). So I went ahead and installed UPS and all was well...Recently I started getting into this problem, whenever the lights switches from primary to backup and few minutes later back to primary I lose the internet connectivity. So obviously I checked all my electrical connections and devices, they all remain on during the power switching...I also did a test by turning off power to my UPS from the mains and then turning it on, to simulate the issue. There was none, this made me think that there is an issue with the Airtel equipment sitting outside my house (i.e. where they aggregate all the connections from the various complexes). Knowing this I started filing complaints about this behavior. It's been nearly 1.5 months and 4 complaints down and nothing has happened. The most funny part is one of these four times (I think the second complaint) a physical Airtel-Alcatel employee showed up at my house to debug the problem. When I explained it to him he understood the problem, then he did the same test as I did (turn off the power to the UPS and back) and nothing went wrong...so he concluded that there is NO issue and closed the complaint even when I told him that I had done this test and the actual problem may be outside my house (in some airtel equipment). I also told him he should wait for the problem to happen i.e. wait for the power to switch, to which he said he didn't have time. He in fact told me I'm the only one with this complaint so I shouldn't be complaining. And being adamant , he decided to go ahead and report "no trouble found" and the ticket was closed. Since then he keeps closing the tickets I have filed without calling me or coming to my house. And guess what the problem is 100% reproducible, only thing being that they have to wait at my house to see if happen...lights go out in Gurgaon 3-4 times a day...so the wait could be longer or short depending on when they come, IF they come. With this frustration, I have decided I am not going to pay my monthly dues till they fix this problem. With all the complaints I have filed I have asked the exec to make a note in the complaint that I am not going to pay the bill. In fact, I also sent email at [protected]@airtel.in and they have not responded either. 4 complaints down and 1.5 months later I continue to suffer....

Story #2: Mysterious phone bill despite being cancelled one month ago
I had a mobile from Airtel for my office purposes. I left the company and being an exec of the company the company paid for my mobile. So on the last day my admin called Airtel to close my account and tell us what the due was so we could pay it off and the close would happen immediately. We paid the amount that was quoted to us and asked them to go ahead and close the account. However, every few days Airtel customer execs started calling and saying please keep this line, etc. To which I had told each one of the categorically that I already have another Airtel number (personal) and I don't need a second one, I am no longer with the company. Finally I started getting mad at them and they kept hanging up on me...Recently when I was paying my bill for my landline & personal mobile phone I see that the company phone (taken on my name) was still active and not cancelled and in fact they had an outstanding charge. So as usual I wrote to them at [protected]@in.airtel.com (this is another funny thing, how many email addresses do they have) and said I was unwilling to pay for this bill and that why had they not cancelled the phone as per our instructions and that they should talk to my admin in case they needed help? To which they kept writing back with their standard reply that the phone belonged to me and that the phone was having dues. When I asked why they had not cancelled it, they said it was cancelled but there was outstanding dues, we verified the credit card and we had paid for the amount on the day of the closure. So it looked like they had kept the phone active in the hopes that I will keep it and now were looking for me to pay for it as well. After 5-10 emails, I told them if they want their money they should talk to my admin or forget about their money. To which they replied saying they had changed the communication email and phone number...what silly behavior...I frankly don't know if they have bothered to call my admin to clarify or gain the money...but I can tell you this is yet another harrowing experience!

Story #3: Mysterious SMS'es to a DND number
This story is also very interesting. I have lived in the US for many years, they had DND service for phone, email, etc. And I had registered for it and it worked beautifully. So when GoI announced DND service for mobile phones, I was excited and probably the first one to register (smiling)...And lo and behold, few months later, I started receiving spam SMS'es and now it has reached to a point where I get at least 5-6 SMS'es in a day (probably more). So one day I decided to call 121 and complaint. The customer rep asked me if I could give her details of the SMS'es I was getting, so I said sure what do you need? She said, oh please give me the name of the sender (some characters usually), content of the message. Imagine once you have got 50 such messages what will be your plight if someone asked you to dictate these one at a time. Do you know why she was taking down the details one at a time? Because she was going to send a written note to each of these service providers that I was on DND and I should not be disturbed...great solution....Finally I got tired and went to the Airtel office in DLF Galleria, Gurgaon. I waited patiently and they exec told me I have to re-register for DND a new process was in place and his supervisor to him to do so. So I said that's great, but I am already on DND so why re-register? Anyways he went ahead and re-registered my number for DND. Then said in 5 days I will stop getting spam SMS'es. I was already angry by then because this guy was just trying to get rid of me. I went out tried calling the 121 and told them about why/how they re-registered my number for DND. The lady on the phone said nothing had changed in DND and that my number is already active, so she didn't know why their office exec had said a new process was in place. I asked her if she'd talk to the exec and she said yes. So went back to the office and asked him to talk to her, to which he flatly refused saying he was NOT going to talk to anyone. This clearly says that he was initially trying to get rid of me and when I caught him red-handed he could not bear it...so I decided to write a written complaint in that office (to which I have not heard back from Airtel) and I also write to the email address, to which I got a polite apology (which seemed like a pre-typed template apology) and I still keep getting spam SMS'es. Recently I got an SMS saying 4/5 paise to send SMS'es including to DND numbers...wow, what a blatant violation of the laws...Today I got a call from an Airtel exec, that they are coming out with a new sw that will fix my problem and that I should wait for 15-20 days more...I said I can only pray to GOD that this stops...because there is NO legal recourse to such a menace...Finally, beat this. One newspaper correspondent decided to call such spam SMS providers to see if they could actually send SMS'es to DND and they said "sir we can charge more money for DND numbers" so yes they can and that this is a great business...Imagine 322 crore SMS business in the country TATA being the largest service provider, why would the carrier want to stop spam...what will happen to their business. The only way you can be out of the spam directory is if you are a big shot like Pranab Mukerjee, he got a spam call for a home loan, he took up this issue and it seems the providers have made sure that the big shots/politicos are not on the spam list...wow what a country...

Govt. enterprises are gone but they have created monsters like Airtel that have no scruples about troubling customers. They just dont F*%#@ care!

I hope Mr. Bharati Mittal reads this write up decides to experience his companies own customer service....


Troubled Airtel Customer.

Airtel — Worst service providers around all mobile companies

I had recharged my phone with an amount of 95/- rs on 9/1/2012 for availing message service of airtel but the same was not activated and when in evening i gave a call in their customer care they told i have not recharged only so when i gave them the Transaction ID they told it is reflecting now and they told they will be giving me a resolution by 13/1/2012 but i nvr got any update nor my service was activated so i called again and they told we will check and asked me to bve on hold and while i was on hold they disconnected the call and then i called again but they did not receive my call and even if they receive they disconnected the call.

Namaste Mushtaqdar,

This is to inform you that your concern listed on 15 Apr 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste(mushtaqdar),

We would like to inform you that your concern listed 15 April 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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AirTel — disturbance made by airtel calls

disturbence due to airtel's call

airtel user — disturbance

my name is gitika demblani...i am a vodafone user...i am repeated getting vulgar messages from an airtel number which is [protected]... so i want to know all the details about the user...please...

AirTel — Miss Call Disturbances

Sir/ Madam
My I having troble from unknown number ie, [protected]. what to do at this condition

AirTel — disturbance

hello sir
my name is L . Anil kumar, i am getting call form this number [protected],please give details of him that can take action on him,if approach police he will suffer from it.he is distrubing on the night around 11.30 yesterday.he is mainly distriding in night so.please give details of his name , where area he live that enought for me to take action on him

i want to made punish him for using such words

Please block the unwanted calls on my airtel no [protected], which are maximum from [protected], [protected]

Namaste Mr. Panda,

This is to inform you that your concern listed on 15 Apr 2013 has been noted and our team is working on a resolution. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste(Absec Panda),

Further to our discussion dated 15 April 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste(Absec Panda),

We would like to inform you that your concern listed 15 April 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste (mugutraoyk),


This is to inform you that your concern listed on 15 Apr 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste (mugutraoyk),

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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i also got the same message from airtel the second time on my mobile number [protected]. "you have consumed 100% of built in 3g speed, speed is now revised, inspite of having 210mb of 3g data. i am fed up of airtel 3g and customer care is note able to resolve my problem.

i also got the same message from airtel the second time on my mobile number [protected]. "you have consumed 100% of built in 3g speed, speed is now revised, inspite of having 210mb of 3g data. i am fed up of airtel 3g and customer care is not able to resolve my problem.

Airtel — NOT refunding my deposit money

Sir,

I am an erstwhile Airtel customer from AP and my previous mobile number was


[protected] (Main)
[protected] (Add On)

This mail is with reference to the amount of Rs. 8000/- deposited against my mobile number with Airtel. Although I have surrendered both my numbers and they are no more operational as I moved to Bangalore but I still haven't got my money back. I have been speaking to various representatives
but no help so far. Few weeks back I got to know that on Dec 24th 2007, a check of 8K was sent to my Secunderabad address where I do not live anymore. I do not understand when before leaving Secunderabad, I had informed Airtel staff that I have moved to Bangalore and gave my Bangalore
address in writing, why are they sending my money to Secunderabad?

Till date, I have contacted Airtel AP circle through STD calls and through mails and everytime, they give me false promises that they would help me. It's been 7 months now since I have surrendered my numbers but still haven't got my money back. Also to my surprise, they have deducted Rs.1000 which they are unable to explain. I need your help to get my money back.

Many thanks in advance for the help.

Regards
Vivek

Airtel Broadband — Not reciept of deposite money

I have deposited 600 INR for a Broadband connection on jan -1, 08 but the local executive did not gave the connection until 18 - jan. After 18 jan they said there is no slot available Now there have been 6 months and no money no connectionPlease any body DO NOT GO FOR AIRTEL...

Bharti Airtel — Did Not Return Deposit Money on disconnecting the Number

I had been using an Airtel number [protected]. I used this number for 5 months and on disconnecting the number after that, Airtel was supposed to return the Deposit money Rs. 250 which they had initially taken as security deposit.
However, they paid me only Rs. 102 out of 250 in spite of myself clearing all their bills in advance.

Thanks for the clarification on my query.

Request you to please take care of my second complaint also that I talked to you about yesterday. This complaint is of prime importance. Please treat it on priority.

Let me know if you need any info from my end.


Regards.

Esha Jain

i am satisfied the airtel telecom
at the same time

Airtel Broadband — refund money

Dear Sir,

I have applied for airtel broadband on 15/06/2010 through an executive by paying cash of Rs.1000/- and my application no. is SEF No. CH 1036652. After receiving the money they totally neglected about giving connection and later after 10 days when I called them they told area exceeds the limit etc.etc. I was told that the refund amount of Rs.1000/- will be delivered through cheque/DD directly to my home.


But it has been 2 months already I did not get any refund amount from airtel broadband. Kindly make arrangements to refund my money or kindly let us know what action can I initiate to stop entertaining these fraud commitments. Kindly do the needful or let me know where to contact to get my money back.

Note: I shallprovide all the proofs along with required details as soon as i get response for this complaint.
Hope this complaint doesn't go in vain.

Regard,
Sanjeev Kumar G
Mobile:[protected]

Would like to give more info. about the executive
Name: K Saravanan
Mobile No: [protected]
FSO Code: SD2101061

I got a call from an executive from airtel broadband a week back, but no specific action is taken to refund my money so far. Kindly update me with the status

sir i have an airtel prepid sim no [protected] we have complained on dated 02.02.2011 for unsubscribed deductions from my prepaid account which are refundable to me but we have not recived any refund till date.
so please enquire the same matter and refund my deducted amount in my mobile account.


thank you .

AIRTEL/BROADBAND — refunding money

location-BTM 2nd stage

i have applied for a broadband connection on 31/12/2011 and paid Rs 1000/- cash with documents, they told me that they would provide the service within 7 working days but they didn't. they gave me the reason that due to some technical problem they were unable to provide and they will refund the money now its 30/04/2012 and i haven't received yet.

receipt no:- 452203
agent- damodharan

here is my contact no.- [protected]

airtel is worst company n service provider, its a headache

Please find the details related to above complaint

Landline Number - [protected]
Airtel Acount Number[protected]

Regards,
Ravindra

Namaste Mr. Reddy,

This is to inform you that your concern listed on 15 Apr 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Ravindra,

We would like to inform you that your concern listed 15 April 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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postpaid — rectify sim number

As per service regd no[protected] i applied for migration of my post paid connection to prepaid . Because of ur' s exec. mistakes my sim no has given wrong & my actual sim no is H[protected] . Please consider my case & accept my querries so i will be obliged

Airtel Post Paid — Not responding the query

I was holding a postpaid number [protected] in Noida. ON 12th Nov 07, i personally visited a customer care office and put a request to discontinue the same number as i was moving to Bangalore on 15th Nov 07.
WHile coming to Bangalore, Packers and Mover stole my cell on 14th Noc 07.
I was told by the customer care officer that my number will be blocked with in 72 hrs.SO it should be blocked on 15thNOv.
Very recently i got a call from Airtel, asking me to pay the bill that were generated in the months od Dec, Jan, Fab and March.
After all this, i talked to the Airtel for hrs to send me the bill details, but they are not providing me and creating problems. They have a pathetic service. Even do not reply the mails.
I am asking them to provide the bills and my request details that i put to discontinue the Airtel post paid number.

Even i had the same experience with airtel. I feel like sueing them. On march 24th i personally went to the customer care office in vashi in mumbai and submitted all the documents and NOC to transfer the account holder name. They said verification would be done within 15 days and god knows wat happened till now no person has come to verify and even the account holder is the same. Inspite of me calling to the customer care people guys they say u need to go and contact the office where we submitted the documents.
And how do they think like that. To submit the documents i have taken leave and again to meet them regarding this again i have to take leave bull .
People in the office dont respond correctly . They dont listen to customers. It is not the case with me only, it is the same even with my friends who use this airtel service. I dont know whether they will be a change in their service.

I have card of Virar Area, but i cannot call from Mumbai since 15 days.10 times i have call customer care but no response
I have sent one mail to conumer court

Please rectify my problem

Regards
Jnyanesh
[protected]

The same happened here, but my questions here is will these complaints posted will be listned by some one ? and is there going to be any action against it ?

I have the similar problem with airtel that i have bought a new no, but the guy gave me an old sim which some times works and sometimes says Inactive sim card,

Wont these beggars reliaze that its our hard earned money .

And in my prepaid a/c airtel have been deducting money saying that i have downloaded java games and for downloading animations for 65 Rs. which i have not .

They can beg instead of doing like this .

SIM — not working

hillo
sir mera mobile no.[protected] . meri problem ye hai ki mein jab kabi is sim ko kisi nokia ke 1100, 1600, 2300 kisi be set me lagataa hu to yeh sim card ko rejected kar deta hai me is problem ke karan kafhi deno se presaan hu .es subject mein aap meri koi help karsakte hai baki other hendset mein yeha properly work karta hai.mene aapke costmer care mebaat ki thi woh mere ko sim change karne ke liye kha rahe hai aur mere se 125rs maag rahe hai.jabki problem aap ki tarap se hai
me aap ka reply ka intjaar kroga nahi to mein coustmer care mein complin karooga.thankes

AirTel — non-working of sim

my mumbai mobile no [protected] is presently not working at bangalore for past 45days. I am not able to make or receive any calls. Trying to get help from customer care is of no advantage

my mumbai mobile no [protected] is presently not working at bangalore for past 45days. I am not able to make or receive any calls. Trying to get help from customer care is of no advantage

Airtel Postpaid — Postpaid not activating

Dear sir i want to inform u that a few days ago your customer care executive called me told me about some postpaid plans i liked the plan and told her to send a field executive to collect my documents and money he came and collected all the documents on 24-07-08 and told me that i ll get the connection in 24 hrs but till now i have not got the connection and more over when i call them they disconnect the phone.sir r u making us fool by all this if this is the condition then i ll have to quit airtel and take some other connection more over i ll also log a fake case in the near by police station regarding my money.so sir may u be kind enough to look into the matter.

the number from which your customer care executive gave a call is--[protected] & his name is 'Juned'.
my number-[protected].

Dear sir,


plz Re-activated my phone and my phone no. is[protected] .

Address: wz -744 3rd floor Rishi Nagar Rani Bagh

pls, do take the require action as soon as possible.

Thanks

Post Paid — Sim Based Services not functioning

It Has been brought in notice that the services of airtel are not up to mark since app last 3-4 months where the company executive tries to missguide and are trying all funny techniques.

Letter Initiated on 19/1/2010 & Service Request Form dated 20/1/2010 No 249054 Goes as Follows


A, Refer Old Complaint noted Some 3-4 months back regarding Call not able to connect on Code197 ( A no provided by BSNL for Telephone Dictionary) Had to pay for contacting the Regional Manager Mr Tejas Mankad & The Appelate Authority where I was not only miss guided by the Applet Authority but was also surprised the way she had handelled the issue. Where she atleast had no knowledge what went wrong .An issue at Airtel Side

Because of which i had to loose rs 700/- when met with an accident as was not able to contact 0281197 for contacting the values for knowing estimated losses at Rajarshi Bajaj.

B,Last mont the MMS & Airtellive services were sudenly stopped .Atlast after contacting the Regional Manager Mr Tejas Mankad & Appelate Authority Mr Ganpat nearly after trying 4-5 times got the settings manually at the busiest hour and was litrally on the edge to lodge a complaint as different executives were handelling the issue in an un organised manner.But Airtel Live never was started.

C,Same time even after N nos of reminders the team is not able to start the sim based services & different executives gives us fake commitments that the services are started ,which has not only left me frustrated as loosing time ,money & mental peace in informing the same issue for nearly 13-18 times each time the call received or call made to the concern .Wasted nearly 8-10 Hrs till date contacting the concerns & the charges for which Airtel or associate is responsible.An issue at Airtel side because of which not even a single customer of Airtel Gujarat can use the Service Aitel Live Sim Base Service.But charges gets deduced for the SMS sent .

It's a high time when the services/Faults are arise at such a time when needed at the utmost.

Loss of approximate 300/- have been incured just in visiting the stores or the regional Manager.Loss of about 275/- in talk time in informing the concern within this 3-4 months.A claim of 50000/- for mental harrasment is also charged as not considering the matter important ,The ignorace to the above noticed problems leads me to apper here on the consumer forum.

Kindly look in to the matter as really am fed up with the above pressures faced .

Namaste Ramesh,

This is to inform you that your concern listed on 14 April 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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Namaste Ramesh,

This is to inform you that your concern listed 14 April 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, hence, we have sent a sms for the same. Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Ramesh,

We would like to inform you that your concern listed 14 April 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Dear Sir
I would like to inform the "Negligence of Service "offered to me regarding Shifting of my DTH service from Madurai to Chennai.
On 9th April I contacted 12150 regarding shifting.They adviced me to recharge to Rs 500.
On 10th Apr I recharged for the said amount and informed Ms.Sangeetha and Mr Farhan of Cust Care and they provided me the compliant No 2370749.
As your Engineers at Madurai not responded Mr Farhan adviced me to remove the DTH on my own.
On reaching Chennai ,again I reminded the Cust Care ( Ms Anila ) on 12th for installation of my DTH thru service req no 2397138.
At 2.47 pm I am getting an SMS that it has been resolved.
On 13th Apr I called up Cust care ( Ms Lavanya ) and she assured me that DTH will be installed at 6 pm on 13th.
As there is no response I escalated this issue to Mr Mallika Arjun and Mr Rajesh.
Mr Rajesh gave me the complaint No as 2406271 on 13th April.
Sir I want to know when it will be installed at my new address at chennai.
Looking forward to hear from you