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Airtel Customer Care
Bharti Airtel Ltd.
Customer satisfaction rating: 23%
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43183
COMPLAINTS

Airtel Customer Care

Bharti Airtel Ltd.

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Address
20, Sarakki Main Road, JP Nagar 1st Phase
Bangalore
Bangalore District
Karnataka
India - 560078

Customer Care Phone Numbers and Contacts

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Toll-free:
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8108
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2847

Phone:
Phone:
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4193
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1758
+91 11 4266 6500  [Head Office]
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1870
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950
+91 11 4666 6100  [Head Office]
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1048
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744

Additional info
Customer satisfaction rating
23%
Complaints
43183
Pending
4261
Resolved
8742
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So far so good - The company responded to our notifications and is working on resolving complaints.

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Mon 12:00 am - 12:00 am
Tue 12:00 am - 12:00 am
Wed 12:00 am - 12:00 am
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Sat 12:00 am - 12:00 am
Sun 12:00 am - 12:00 am

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Airtel Complaints & Reviews

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Airtel Digital TV — My account suspended even after Recharge till 13 Jul,2009

 Anand Kumar Mandhian
Dear Sir,
I had recharged my account with Rs.250 Voucher about 8days ago.And I had got the message that my account...
Complaint comments  Comments  (3)

 Kannan S
i was using postpaid connection . the bill was maded as follows.

1) Plan :399 new India roming
Call/min for STD: 50 ps

Example Number:[protected]

Call changed----
Expected 12 min -6:00
11:45 -----6:00 (correctl)
00:00:46
expected : 50 ps
Actual:1:00
000:00:08
expected : 50 ps
Actual:1:00

Thanks,
Kanna

Airtel — mobile bill date 8.08.09 period from 008.07.09 to 07.08.09 not received by mail or by post

[protected] bill for the month of july09 to august 09 not received through mail or by post even though ur send message that ur bill has been dispatched as per you request.It is regret to say that mobile bill as mentioned sup0ra neither recd through mail nor received by post.pls send the copy of the as early as possible via email or by post.
My mobile number is . [protected]. I have received a bill for the period 23.08.09 to 22 .09.09 including bill of GPRS charges amounting to Rs. 228.60 and SMS charges of Rs.15.00. I have not requested for any GPRS services, which was acivated without my permission. Neither I am interested to continue the GPRS. Please sent me the new bill after rectifying the accelarated bill .After getting the new rectified bill only I will make the payment.
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    Bharti Airtel Limited — Unethical Practice on Airtel Prepaid- World Calling Card

     Varun Singh
    Dear Sir,



    I did not receive any satisfactorily reply from the Airtel on the same and requesting...
    Complaint comments  Comments  (3)

     Aniket Pohekar
    Dear All,

    After a long ordeal of around eight to ten months i was forced to write to the nodal officer. My Airtel Mobile number is 9967662XXX. and i have been using this number since early 2007

    Let me bring to your notice when my problem began. Since Aug 2008 when a fire broke out at one of your towers in south of mumbai the coverage at my residence in Andheri West got worse.

    Since then i have been calling 121 almost every 15 days to solve my network issue.

    We are in May 2009. so for the last eight months i have been diligently calling 121 and raising a complaint almost every fortnight. You can imagine the number of customer service executives i must have spoken to. At least 80 to 100.

    And each time that i have called i have only received the "We apologize for the inconvenience Sir, We are raising an issue on priority" reply.

    However the priority never was really a 'priority' because i am still waiting, Eight months is not a short period.

    Let me also bring to your notice that I have never in the last two years delayed any of my monthly dues. I have been diligent in paying the bills.

    Hope you understand what a traumatic experience have i had in the last eight months. FYI, I am an advertising professional handling a leading telecom brand and so I am updated on how the trade works.

    Call drops, low network coverage have caused me immense trouble. there have been times of emergency when i wanted to make a call but i couldn't because of the poor network coverage.

    I am writing to you in hope that something will be done about my complaint.

    I would also like to narrate my experience at the Airtel Relationship centre at fort, mumbai.

    When i described my problem to one mister Abhilsash all he said was the same "sorry for incovenice" line.

    I requested him to see if he can unbar my outgoing since i have been regular in paying my bills every month. All he did was nod and say that he cant do anything.

    To add to my irritation i saw the entire counter passing some electronic messages on each others' screen and laughing. That’s quite unprofessional and extremely un-friendly for a customer service executive to deal with an already traumatized customer.

    Let me just be fair to you and your organization and tell you that i soon will be filing a case against Bharti Airtel in the consumer court for "mental trauma, agony and monetary loss."

    Thank you.

    Warm regards,
    Aniket Pohekar
    Account Director at a leading ad agency

    PS: I tried numbers mentioned on the website but it does not connect (+91 [protected] +[protected]. The landline reaches a fax tone. Are they facing a network problem too.

    Airtel — Pathetic coverage and service

    Airtel is India's worst private telecom services provider. Few problems that customers face are: 1.the calls get disconnected. 2. a person has to redial a number b'coz the calls do not go through for the first time. 3.For post paid users, they never send the bills on time, becoz then they can earn more money in the form of late fees (fine).

    Airtel Postpaid Connection — Pathetic Network & Services

    Respected Sir/Madam,
    I, Naimil Shah, residing in Ahmedabad, am having an Airtel Mobile Postpaid Connection (2 No.s) including [protected] as a primary number & [protected] as an Add-On number. For the last 10 Months, we are facing a Network Problem ('D' Grade Network) in Naranpura Area, for which we have been reporting to the co. for the last 8 Mths.
    Initially, the complaints were verbal, but when we didn't get a reply for 4 Mths., we went for a written complaint. But, we didn't get anything other than the Ref. No.(s). Finally, we went to Bharti House and again we were provided the so called Ref. No.(s) & a date as a deadline (07-jan-10) for at least a move towards a solution. Till now, nobody has either visited the site or called up for the solution.
    In this kind of dissatisfaction, the only thing the customer will do is not making a bill Payment. When it comes to it, the co. just bars the services.
    We were also offered 10% discount on the forthcoming bills February Onwards, but now they have given it only on Voice Usage on just One No. When we asked them, we were told that the complaints were raised for just One No.
    Isn't is Pathetic when both the No.(s) are used by One Family, they are having the same billing address?
    Pathetic way of treating a 7 Year Old Customer.
    Expecting a prompt & positive actions from your side.

    Truly,
    Naimil Shah

    airtel/postpaid — Pathetic Customer Service

    I was an Airtel customer and promptly ported out of this pathetic Service provider as soon as MNP option was made available.
    There was a final payment that was required to be made which I did on 8th February 2011 at the Relationship Centre at Koramangala. On repeated confirmation with the exec if the amount was the final, he answered in the affirmative.
    Just 2 days later and till date I have been receiving 'reminder' calls from Chennai for a payment of 256/- else my number will be deactivated permanently by my current Service provider.
    I have written emails to their [protected]@in.airtel.com ID asking for a statement or explanation on the break up but to no avail. Other than a system generated acknowledgement i have not received any response from this poorly run company. The lesser said about the quality of the execs calling me the better. There is no updation in their system of what the customer requires and different agents keep calling to whom I am forced to repeat my requirement.

    I am thankful that I have ported out of this PATHETIC service provider and would suggest all other users who are subject to the SUB STANDARD & DEFICIENT service that AIRTEL provides!!!

    Airtel Postpaid mobile connection — customer care pathetic

    We have been trying to disconnect our Airtel post paid mobile connection for the past 3 moths, but the customer care is not being helpful or there is no one to guide as to what we should do regarding deactivation.
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       Parwez Shaikh
      Dear Sir/Madam,
      Its Regarading from Last Eight Days i am calling Airtel Customer Care and they are not solving my Problem, i want to do ISD call from my number which i was doing before the thing is from last 10Days my isd facility is stop and when i am calling isd number they are telling you don't have sufficent balance in your account and i am having the balnce of Rs.200/-, i am fed up from airtel service i am the airtel customer from last 8Yrs but i have never face this type of problem, so i requested to solve my problem as soon as problem as it is very important for me
      Dear Sir/Madam,

      Its Regarading from Hello Tune Rental. December 10th automatically activation Hello Tune on my number ([protected]). i dont know how to activate the Hello Tune and one thing i am not asking or request to customer care regarding Hello Tune. And December 10th my balance is 19.59 INR. But you have charged rupees 20 for 20 days. How is it possible. Then i am calling Airtel Customer Care and they are not solving my Problem not only this i cant contact with customer care. To block this facilities. i think these all problems on your staff. Because Dec 8th & 9th i having one problem. so i am claim my balance. But they are telling this is not in my side problem. so sometime i am argument to your staff. So thats why i telling your staff activate my hello tune. So immediately cancel my hello tune and refund my balance. so i requested to solve my problem as soon as problem as it is very important for me.

      Thank You for Advanced
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        Airtel Prepaid — unnecessary charges MCA

         tasneem khan
        4 months back I switched Airtel PostPaid to Airtel Prepaid becoz of poor network in my office as well as home and stopped...
        Complaint comments  Comments  (7)

         Vasuki Parthasarathy
        Hi,

        I have been with Airtel for more than 8 years and now the issues is that, they are not able to resolve my queries or provide proper compenstaion for their mistake.

        In the month of Jan - Feb '09 they disconnected my mobile connection without any intimation nor reason. I am still get the bills for payment.

        This issue was started due to network issue in and around Bangalore.

        I have been in touch with one of the escalation manager (Mrs. Bhanu) for more than 3 months now but with no proper explaination nor resolution for my issues.

        I would like to know how to proceed with this and get my issues resolved.

        I am sure that people in bangalore have been facing this issue with Airtel.

        Kind regards,
        Vasuki
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           Pradeep Dhayalan
          Hi,

          It is almost 4 weeks and my request to convert my Airtel prepaid connection to postpaid is not yet processed. Everytime I contact the person from whom I got the connection or Airtel Customer Service, I get a reply saying wait for 24 to 48 hours.. Got damn you guys it is almost 4 weeks now... how many days still to go???????? The rep who sold me the postpaid connection says that Airtel is migrating to a new s/w which is delaying this process.. can't believe that a company like Airtel needs so much time to migrate their s/w's and they don't even have a backup plan.. I asked my Sales rep to refund the deposit amount and he says he has no prob doing that but it would land me in prob id the post paid connection gets activated.

          Here is the email I get from their Customer Care:
          From: [protected]@airtelindia.com [mailto:[protected]@airtelindia.com]
          Sent: Friday, May 08, 2009 8:47 PM
          To: pradeep.[protected]@knoah.com
          Subject: Re: COMPLAINT [|BAL|[protected]|[protected]|]


          Dear Mr. Pradeep,







          Thank you for contacting Airtel.







          We understand from your previous interaction that you had expressed concern over the delay in the prepaid to postpaid migration for your mobile number [protected].







          We understand your concern and will work towards resolving the same







          Further we would like to inform you that your concern has already been forwarded to the respective department under service request number [protected] and is still under observation.







          We will revert to you within 24 working hours.







          Kindly bear such time with us.







          For further assistance mail us at [protected]@airtelindia.com.







          We value your association with Airtel.







          Warm Regards,

          Manasa Gandhi
          Customer Care Executive
          Bharti Airtel Limited

          Have feedback to share about your e-mail interaction with us? Please visit http://www.airtel.in

          Simplify Life with Airtel Selfcare. Just dial *121# and get instant information related to your account on your Mobile Screen.


          [protected]Original Message[protected]
          From: pradeep.[protected]@knoah.com
          To: [protected]@airtelindia.com
          Cc:
          Sent: 08/05/2009 19:37:49
          Subject: RE: COMPLAINT [|BAL|[protected]|[protected]|]

          Do you have any idea on how many 24 hours or 48 hours i ve waited for this to happen It is almost 4 weeks now. Can you just ask your Supervisor to reply or get in touch with me


          Thanks and regards

          Pradeep D
          If your actions inspire others to dream more learn more do more and become more then you are a leader.


          ________________________________

          From: [protected]@airtelindia.com [mailto:[protected]@airtelindia.com]
          Sent: Friday May 08 2009 7:25 PM
          To: pradeep.[protected]@knoah.com
          Subject: Re: COMPLAINT [ BAL [protected] [protected] ]



          Dear Mr. Pradeep







          Thank you for contacting Airtel.







          We understand from your previous interaction that you had expressed concern over the delay in the prepaid to postpaid migration for your mobile number [protected].







          We understand your concern and will work towards resolving the same







          Further we would like to inform you that your concern has already been forwarded to the respective department under service request number [protected].







          We will revert to you within 24 working hours.







          Kindly bear such time with us.







          For further assistance mail us at [protected]@airtelindia.com.







          We value your association with Airtel.







          Warm Regards

          Ajit Kumar K
          Customer Care Executive
          Bharti Airtel Limited

          Have feedback to share about your e-mail interaction with us Please visit http: www.airtel.in

          Simplify Life with Airtel Selfcare. Just dial 121# and get instant information related to your account on your Mobile Screen.


          [protected]Original Message[protected]
          From: pradeep.[protected]@knoah.com
          To: [protected]@airtelindia.com
          Cc:
          Sent:[protected]:21:51
          Subject: RE: COMPLAINT [ BAL [protected][protected] ]

          Hi Manasa

          I think your 24 hours are over. Do we have any resolution yet I think it would make sense for me to convert this number into lifetime prepaid and switch to any of your competitor for postpaid connection. It does not make any sense to wait for 4 weeks to get a postpaid connection.


          Thanks and regards

          Pradeep D
          If your actions inspire others to dream more learn more do more and become more then you are a leader.


          ________________________________

          From: [protected]@airtelindia.com [mailto:[protected]@airtelindia.com]
          Sent: Wednesday May 06 2009 11:11 PM
          To: pradeep.[protected]@knoah.com
          Subject: Re: COMPLAINT [ BAL [protected][protected] ]



          Dear Mr. Pradeep







          Thank you for contacting Airtel.







          We understand from your previous interaction that you have expressed concern over the delay in the prepaid to postpaid migration for your mobile number [protected].







          We understand your concern and will work towards resolving the same







          We would like to inform you that your concern has already been forwarded to the respective department and is under observation and we will revert to you within 24 working hours.







          Kindly bear such time with us.







          For further assistance mail us at [protected]@airtelindia.com.







          We value your association with Airtel.







          Warm Regards

          Manasa Gandhi
          Customer Care Executive
          Bharti Airtel Limited

          Have feedback to share about your e-mail interaction with us Please visit http: www.airtel.in

          Simplify Life with Airtel Selfcare. Just dial 121# and get instant information related to your account on your Mobile Screen.


          [protected]Original Message[protected]
          From: pradeep.[protected]@knoah.com
          To: [protected]@airtelindia.com
          Cc:
          Sent:[protected]:03:15
          Subject: RE: COMPLAINT [ BAL 98493559
          ...Rest of the message is truncated.
          [protected][protected]-----

          Dear Customer,
          This is to inform that your Q/R/C has been parked and action will be taken shortly.
          Airtel Care

          This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.
          Dear Sir,


          I am very disappointed by the service offered by Airtel and the worst is that no body is there to listen, all gives you the false statements.

          It is almost 1 month and my request to convert my Airtel prepaid connection to postpaid is not yet processed. Everytime I contact the person from whom I got the connection or Airtel Customer Service, I get a reply saying wait for 24 to 48 hours. Got damn you guys it is almost 1 month now... how many days still to go???????? The rep.([protected]) who sold me the postpaid connection, he is not lefting the phone, when i went to airtel hyd corp.office there also said 24 hours to get connection but still now i have not, please sir when i will get the connection,

          My number is [protected], as iam using this number more then 5 years.
          i have applied for connection on 29/04/2009.

          with regards

          shivananda.K

          Lasersoft infosystems Ltd,
          Hyderabad.
          Your excutives given me wrong comment and barred my servicese.[protected] is the reference number pleas cheque it and reply me very soon.

          Reliance Mobile — delay in post paid to prepaid migration

          I am following up since last 7days 2 get my fwp no[protected] converted from post paid to prepaid.

          In the process i have paid outstanding amt of rupees 851 on 6 nov 2009 and requsted several times by contacting customer service(*222) but no responce is observed till now.

          Kindly confirm forward path immdtly.

          regards
          ramesh kumar ojha
          [protected]
          plz send my bill details month wise urgent
          [protected] my airtel mobile no

          AirTel — postpaid to prepaid conversion

          I shifted to pune in the sake of job so i want to convert my karnatkas postpaid connection to prepaid connection
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             Anjali Vishvajit Juikar
            Hi,

            I have taken ...Airtel postpaid connection by Feb 2009, After so manytimes request by mail or call...
            I am not able to get my monthly bill soft copy by email not even AIRTEL sending me hard copy.

            recently they sent it on wrong email, i again put the request to correct on email, but still I am not able to get my monthly bill on correct email.

            please do needful

            thanks
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              Airtel Digital TV — Grievance Letter

               R C JAIN
              10 May 2009
              Officer
              Consumer Forum
              New Delhi / UP

              Sub: Misrepresentation of Account...
              Complaint comments  Comments  (4)

               gaurav ahuja
              sir
              mai gaurav ahuja- c-132 gandhi vihar. sir manay air tel ka pospaid number use kiya the.
              after some time may be 6th month after mujay pospaid number ki jarorat nahi thi. or
              mera koi bhi pospaid bill due nahi the. uskay kuch dino baad meray pass airtel ka ek
              monthly bill aaya. some thing 560rs. fir mujhay airtel costmer cair say call aayi.ki aapka
              bill due hai. aap pay kar day. manay costmer cair par kaha ki aap aapna koi esu meray
              gher par monday ko bhej day us din mera off hota hai. mai gher par hi hota hu may bill
              pay kar doga. palay to with in one month meray gher par koi aaya nahi. or next month
              mera ek bill or aa gaya. total 1275rs some thing. fir mari costmer cair say baat hui. to
              manay fir say kaha aap aapna esu meray gher bhej do. mai bill pay kar donga. monday
              ko. aapka esu meray gher aaya to wednesday. jab mai gher par nahi the. aab sir kuch
              din pahlay mera gher par cout kay paper aa jatay hai. sir is may mayri kya galti hai.
              service aapkay hand say thikh nahi mili.n mai kya kar sakta hu. mai to pay karnay ko
              tayaar the bill. fir sir meri kya galti hai. aapki to har call recoded hoti hai. aap chek kar
              saktay hai. manay bhi sari call recoded kar rakhi hai. sir finliy aap dang say is matter ko
              solve karay gay manay yahi soch kar aap ko yeh mail kiya. i hope ki aap mari baat ko
              sonay gay. agar koi sunvai aapkay hand say na hiue to mai bhi case ladnay ko tayaar hu.
              mera prepaid number hai-[protected] aap cha hay to mujhay call kar saktay hai.
              THANKING YOU
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                Airtel (Shell Mobile Lottery) — fake lottery message

                 rakesh mishra
                i received an sms on my airtel mobile no. [protected] by shell company uk international mobile draw
                at 3:00 am IST on...
                Complaint comments  Comments  (38)

                 Meenakshi Sundaram
                Hello India,


                Hope you would help me. Please find below the correspondence with Bharti Airtel who is supposed to be one under TRAI and need to help customers. This is a ridiculous act from Bharti whom you have rated and approved as a service provider. This is a company which is supporting a criminal and even a nodal officer at the company doesnt care to even reply me.


                I need India TRAI to take up this with Bharti and find out who actually used my credit card at their website and ended up using my money illegaly.


                Please rever


                [protected] Forwarded message[protected]
                From: Sundar M <[protected]@extractinfo.com>
                Date: Sat, Mar 14, 2009 at 11:35 AM
                Subject: Fw: [protected] [|BAL|[protected]|[protected]|]
                To: [protected]@airtel.in, nodalofficer.[protected]@airtel.in
                Cc: [protected]@airtelindia.com, nodalofficer.[protected]@airtel.in, nodalofficer.[protected]@airtel.in, nodalofficer.[protected]@airtel.in, nodalofficer.[protected]@airtel.in, nodalofficer.[protected]@airtel.in, nodalofficer.[protected]@airtel.in



                Would you reply or do you want a criminal action against Bharti Airtel and a compensation will be claimed at the consumer forum. Please do not encourage and support a criminal. I hope that you understand that what you are doing by not answering is also a criminal activity.

                Bharti Aritel has illegaly taken out money from my CC and not yet responded. And you call yourself as a NODAL office, you cheater and for yourself dial this number [protected]. Never answered. Then why the hell do you have a phone # guys.

                Please call me ASAP and revert the charges, along with interest and overlimit charges.

                ----- Original Message -----
                From: Sundar M
                To: [protected]@airtel.in ; nodalofficer.[protected]@airtel.in
                Cc: [protected]@airtelindia.com
                Sent: Monday, March 09, 2009 12:17 PM
                Subject: Fw: [protected] [|BAL|[protected]|[protected]|]


                Hi Criminals,
                Please read the below email correspondence. I was assured that I would receive a response in 10 days. You supporting a Criminal is also a crime. Please reverse the charges ASAP along with the interest charges and whatever charges I had incurred because of these unauthorized criminal transactions. If you are supporting your customer, he is a criminal and you will be sued by Indian Law as well. This is well past the time you had requested me to wait.

                Please revert back ASAP.

                Meenakshi Sundaram

                [protected]

                [protected]



                Regards,
                Sundar
                ----- Original Message -----
                From: Sundar M
                To: [protected]@airtelindia.com
                Cc: [protected]@airtel.in ; nodalofficer.[protected]@airtel.in
                Sent: Wednesday, February 25, 2009 11:56 AM
                Subject: Re: [protected] [|BAL|[protected]|[protected]|]


                Thank you for your response. Please revert ASAP as my Bank is charging me interest for the same. Also, the contact number you had provided for the Nodal officer never seams to be answered. Can you please provide me a valid number?



                A copy of the Credit card statement was submitted to your Airtel relationship center on February 24, 2009. (the rep name is Waseem). He also requested for a copy of my Pan card which I did submit too.




                Please follow on these charges and reverse them ASAP.




                Thank you for your cooperation.




                Meenakshi Sundaram

                [protected]

                [protected]



                ----- Original Message -----
                From: [protected]@airtelindia.com
                To: [protected]@extractinfo.com
                Sent: Wednesday, February 25, 2009 10:57 AM
                Subject: Re: [protected] [|BAL|[protected]|[protected]|]


                Dear Mr. Sundar,







                Thank you for contacting Airtel.







                We understand from your previous interaction dated 23 February 2009, you have expressed concern over debit of payment through your Credit Card.







                We understand your concern and will work towards resolving the same.







                We request you to kindly revert with bank statement in order to assist you better in this regard.







                Further, please find below the Nodal officer details for your reference:







                Contact No: [protected]



                Email Address: nodalofficer.[protected]@airtel.in







                You can also check the details of the Nodal Officer on our Website ¿ www.airtel.in under the ¿Contact Us¿ link and Nodal Officer details are also printed at the bottom of the main page of your monthly Airtel bill.







                The Nodal Officer will get back to you with the resolution / response within 10 working days. If you are not satisfied with the response from the Nodal Officer, you may escalate your complaint / grievance to the Appellate Officer with the details of your interaction with the Nodal Officer.







                For further assistance, mail us at [protected]@airtelindia.com.







                We value your association with Airtel.







                Warm Regards,









                Anandan Durai
                Customer Care Executive
                Bharti Airtel Limited
                Have feedback to share about your e-mail interaction with us?
                Please visit http://www.airtel.in

                Dial *121# (toll free) from your mobile and get instant information for your Prepaid or Postpaid Account on your Mobile Screen.

                [protected]Original Message[protected]
                From: [protected]@extractinfo.com
                To: [protected]@airtelindia.com
                Cc: [protected]@airtelindia.com
                Sent: 24/02/2009 12:09:01
                Subject: Fw: [protected] [|BAL|[protected]|[protected]|]

                Please read the entire correspondence below and reverse the charges ASAP. I will also want you to pay me back the interest and overlimit charges that my Bank has charged me.

                Regards
                Sundar
                ----- Original Message -----
                From: Sundar M mailto:[protected]@extractinfo.com
                To: [protected]@airtelindia.com
                Sent: Monday February 23 2009 12:45 PM
                Subject: Re: [protected] [ BAL [protected][protected] ]

                Is there someone I could talk to at your nodal department or have them call me. I am sick of your canned responses. Cant you understand there is a criminal who has used my CC on your website. I DO NOT have any relation with your company. I need to know who had used it and you need to reverse the charges back ASAP.




                If I am not receiving a response in 24 hrs I will ask for a heavy compensation from your company for playing fraud and supporting a criminal. My CC statement with the transaction #s mentioned below was charged on my ABN credit card # mentioned below in my original email. If you are supporting a criminal you have to face it.




                My CC was used on your website on January 10th 2009 for the below mentioned transactions. I repeat I DO NOT have any relation with your company. As your email only accepts with a mobile # on the subject I had mentioned your nodal departments number on the subject line. My bank is charging me interest every day. Please check and reverse the charges ASAP.




                You guys are nuts not reading any part of my emails. I am attaching the original email below for your reference.

                Hello

                I contacted a person named Sangram at your office. He said he had forwarded it to the Accounting and they were of no help. He requested me to forward this email to the next level. We need to get this resolved ASAP as my bank is charging me interest for the below illegal transactions carried over at your website. I have contacted my Bank and they wanted me to initiate this dispute with the merchant directly.

                Please let me know if you need any other information. If you need a copy of my statement I could fax it to you as well. If you need me to take it up legally please let me know immediately.

                Please resolve this and credit my credit card ASAP.



                Hi Sangram

                Further to our conversation please find below the requested information:

                Name: Meenakshi Sundaram

                Bank: ABN Amro

                CC #: [protected]


                The below transactions were dated January 10 2009 at your website. All the transactions are shown as Bharti Airtel.


                Amt: Rs. 300 -

                Authorization: T19133


                Amt: Rs. 999 -

                Authorization: T19080


                Amt: Rs. 10 000 -

                Authorization: T18689


                Amt: Rs. 226.94 -

                Authorization: T19183


                I have not made these transactions on your website. I contacted my bank and they asked me to raise the issue with the merchant. My credit card was used and please revert the charges back to my CC ASAP. If I need to contact your nodal department please provide us with their contact as these are illegal transactions carried out on your website using my credit card.


                If you need any other details from us please let me know.


                Thank you for your cooperation.


                Meenakshi Sundaram

                [protected]

                [protected]extn: 207)




                Call me at[protected]extn 207)

                Meenakshi Sundaram

                Regards
                Sundar

                ----- Original Message -----
                From: [protected]@airtelindia.com
                To: [protected]@extractinfo.com
                Sent: Monday February 23 2009 12:41 PM
                Subject: Re: [protected] [ BAL [protected][protected] ]


                Dear Mr. Sundar







                Thank you for contacting Airtel.







                We understand
                ...Rest of the message is truncated.

                This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.



                [protected][protected][protected][protected]



                No virus found in this incoming message.
                Checked by AVG - www.avg.com
                Version: 8.0.237 / Virus Database: 270.11.3/1970 - Release Date: 02/24/09 13:35:00
                I have ben cheated by the airtel person, they give falus promise and collect money from customers, they will do anything to get there money from customers, i have been speaking to many guys who promised to retive my connection for my mobile after paying my due balance, but now the night supervisior just told me he will not help me to get my connection back and hungup.
                Dear Airtel customers beware of these guys.

                Airtel — Interest charges

                Hi,

                I activated GPRS on my mobile the charges in bill are some around Rs.900, ihave confirmed from airtel customer care on121,
                and they assured me that the charges are only for browsing.

                Can you please check and confirm. my account is corporate

                Regards

                Sunil Nain
                [protected]
                i need samsung e250 seatting
                hi frrenz,
                [censored] hav decided to go fro internet services pl pl pl dun prefer airtle.they r the best liers in tis service.our type f connectiopn is unlimited and wireless modem.actually they said for us tat they ll reduce 200 rs in our monthly bill after two months and also airtel representative named ashok also said the same and had given the connection but now they said tat theyll reduce only 100 and also they r not responding for us tat idiotic guy not even pickup the call.so v hav been screwed lotzz so pl dun get into airtel broadband services.no customer service nothing.so pl no need and dun prefer it my friendly suggestion.AIRTEL THE BESTTTTTTTTTTTTTTT LIERSSSSSSSSSSSS,CHEATERSSSSSSSSSSSSSS...........
                They put something else on their website regarding the tariff, when i used 75 rs full talktime offer, they never credited and on speaking to that dum executive he said its some sms plan.


                So which either to say i am mad to do sms recharge when i want talktime...This stupid behavior is always with airtel, either deduct or put some hidden cost for no reason.

                and please have some educated executive who give respect to people, that boy claimed to be senior, when he could not even talk properly.

                Worst experience, will be happy when law suits slams on their face for cheating.
                Complaint comments  Add a comment

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                  I want to submit Complaint Positive Review Neutral Comment
                  code

                   suraj anirudha singh
                  my mobile no. is [protected]. i had beeb using prepaid since 8 years, i got a call from airtel telemarketing & agreed to move onto billing. they came to me & took photocopy of necessary documents. they told me that it will be activated before 36 hours. but even after 3 days it is not activated. my prepaid connection is not working.

                  i spoke in call centre & they said to contact the person who took the documents. i donot have his number or address. i donot understand why my prepaid connection is deactivated as i did not sign on any documents & also i have life time incoming free scheme.

                  i cannot receive call or cannot call to my clients & facing lots of problems. i want airtel to take action against person who is responsible for all this.

                  i can be contacted at [protected]/[protected]
                  my companies mobile (no [protected]) are robbed at 10.00 pm for the date of 07/04/08. Please provide me a information how I can find it

                  airtel billing — about rudeness of your direct sales department

                  hello,
                  this is shahir the owner of your two airtel postpaid card and 2 prepaid cards .
                  my complain is that your direct sales association (DSA) has fooled me and had taken 1200 rupees of mine for two billing cards and my cards have not been activated yet 1 month later .
                  I WANTED TO TELL THE ADDREES AND NAME PF THE PERSON WHO IS INDULGE IN IT
                  TEJAS V SHAH
                  BRANCH MANAGER
                  55/549 NEW LINK ROAD SIGNAL, M.H.B COLONY, MAHAVEER NAGAR KANDIWALI (WEST), MUMBAI. MOBILE NO [protected]
                  [protected]
                  HAVE CHEATED ME N I HAVE YOUR AIRTEL CARDS WITH ME PLEASE HELP ME MY NO IS [protected] .
                  I WILL BE VERY MUCH GLAD FOR YOUR HELP THANK YOU AND PLEASE TAKE THIS NOTICE SERIOUSLY OR ELSE I WILL EXPOSE IN MEDIA WHEN I WILL NOT RECEIVE ANY RESPONSE FROM YOU
                  hello,
                  this is shahir the owner of your two airtel postpaid card and 2 prepaid cards .
                  my complain is that your direct sales association (DSA) has fooled me and had taken 1200 rupees of mine for two billing cards and my cards have not been activated yet 1 month later .
                  I WANTED TO TELL THE ADDREES AND NAME PF THE PERSON WHO IS INDULGE IN IT
                  TEJAS V SHAH
                  BRANCH MANAGER
                  55/549 NEW LINK ROAD SIGNAL, M.H.B COLONY, MAHAVEER NAGAR KANDIWALI (WEST), MUMBAI. MOBILE NO [protected]
                  [protected]
                  HAVE CHEATED ME N I HAVE YOUR AIRTEL CARDS WITH ME PLEASE HELP ME MY NO IS [protected] .
                  I WILL BE VERY MUCH GLAD FOR YOUR HELP THANK YOU AND PLEASE TAKE THIS NOTICE SERIOUSLY OR ELSE I WILL EXPOSE IN MEDIA WHEN I WILL NOT RECEIVE ANY RESPONSE FROM YOU
                  My telephone no is[protected], I had applied for a Brodband connection in Feb 2008, I was surprised to see the bill of Rs 6500 your DSA has done something wrong with our brodband connection, my request is to recheck my bill and sand me corrected bill
                  to see complete datils

                  Airtel Billing — Complaint about Billing

                  I have taken the airtel broadband connection recently(number[protected]. I had applied for a plan change on 30.06.08 and i was told that the plan migration will be done on the next day or maximum day after that. I haven't received any feedback from your side until 5th and i've got a cal on 5th stating that the plan has been migrated. I have received my last month bill some 12 days back. I was shocked to see the bill i have been charged more. I cald up your customer care for clarifications, why am i charged more, the plan should have been converted by 1st of july or the worst case may be 2nd. when i asked them they said its mistake from the airtel side, they have logged in my plan conversion only on 3rd july instead of 30th july. i told them to reverse the amount charged from 1st july to 5th july. they cald and told me rs.601/- has been revised and you can pay bill reducing that amount. i told them very clearly i need a bill, so that i can make the payment. they said i will receive the bill within two days, i also told them that send me the bill before the due date so that i can pay the bill and avoid late payment feses. after two days one gentle man cald me and said my bill is due and i also told him the same. he also promised me that the bill be sent to me. finally on 16 th august i got a call as a reminder for my payment. and today i myself cald up customercare and asked them my due. they said rs.300 and odd is been revised. i was shocked. how come i got reply from your staff. why they are telling lies that rs.601/- is revised and rs.352/- is revised. why two different statements from your employees. customer care executive is telling me that it is not possible to send the reworked bill. why your staff didnt tell me this in the beginning itself when i asked for a bill. and today they gave me a complaint no.10625094 but nothing has happened so far. if this is going to continue, i'm not going to use this service. please take immediate action otherwise put me on to your higher officials. otherwise i would like to take up this with ombudsmen.

                  AirTel — billing connection

                  i received called that air tel is offering post paid connection to you you just need to pay rs.300 for the activation charges than after two days i pay the charges amount and submmited the require document yet i have not received any postpaid card. after three month igot call that your tota outstanding bill is rs.23500 and i explain the scenerio to the customer service agent he said we will trace the call and check the call detail then after contact with you, so i kindly reqest the copany do the needfull.


                  thanking you,
                  regards,
                  siddique naved raza
                  ([protected])
                  am kapil jain having airtel postpaid no [protected] . i paid a chq of rs 500 on installation which the represetative of co give me assurance that this amount is less in your first bill . but now i got 2 bills and yet now no money is refunded and on their call centre they dont have any record about my chq which is already debited from my account on[protected] with chq no507307.

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                    I want to submit Complaint Positive Review Neutral Comment
                    code

                     Milind Bhargava
                    Hello,

                    I have a airtel broadband connection in my name, whose bill reminders i receive on my mobile which is normal. Past 6 months, somebody has put my mobile number in their alternate contact number field. Now when due date comes airtel customer care leaves no stone unturned to abuse and threaten me to pay the bill that is not mine. I have complained to customer care many times, but they say I must find who did this mistake on my own and then ask those ppl to file a complaint with airtel, then only something can happen.

                    Nobody is willing to help. Can anybody suggest any way?
                    Can i use RTI against airtel in this matter?
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                      Airtel Postpaid Bill — wrong bill

                       lokesh mehra
                      My bill for the month of march has been raised for amt 6317/- which is totally wrong as it inclued six ISD calls of Rs.4480/-...
                      Complaint comments  Comments  (49)

                      Airtel Prepaid — UNABLE TO UNSUBSCRIBE SPEEDFLIRT SERVICE

                       AMEET K. AMIN
                      Good Evening Sir/Mam,
                      I - AMEET AMIN, a client of your Company using airtel services for long is not getting proper...
                      Complaint comments  Comments  (12)

                      Airtel — Location change of Airtel broadband connection

                       Ganesh
                      Hi

                      This is with deep regret (for having opted Airtel broadband) that I am drafting this mail.

                      I...

                       Durgesh Nandini
                      TThis is really painfull that Airtel is cheating there customers.I am facing the bill problem from last year. When was paying my bill without any query & question then everything was ok, but when I stopped paying the unauthorised bill & I raised issue with Customer care, they started questing & threating me. And because of bad services and threaten I switch over to some other network.

                      I took an Airtel postpaid connection number [protected]. Which I took in the month of April 2007 and my account activated on 07/04/2008.

                      I choosed 444 plan, however I make change in my bill plan in Dec, 08 (which is one year monthly rental 998). I confirm with a Coustomer care excecutive for STD charge she confirmed that the charges will be 1 Rs per mint. However after the bill plan change within a week the call charges was so high so i called up Customer care once agsin. They again confirm me the same charges (which was as per them 1 Rs per mint), They said now we are charging 1.5 Rs per mint however when bill will genrated the charges will be 1 Rs per mint. The same information the communicated to me trice.

                      Then I check my pervious bills in which unauthorized charge were taken. In value add services I only requested to activate Hello tune & Call Manager but I dont understand what all extra charges (311 Rs) were added to in my bill.I checked my all old bills and the same unauthorizied charges were taken by AIRTEL.

                      I am really very disturb and mentaly harised by Airtel. Today (08/05/09) they came to my house without informing me.Because of so many calls from them I am facing some health issues.

                      Airtel — unauthorized bill

                      i have an internet connection of airtel ...i also paid advance rantal for 6 month..last day i have got a bill from airtel as monthly rental charges...pls clearify this bill detail...

                      more detail about my connection as follows-
                      telephone no.--multiple
                      account no.[protected]
                      bill no.[protected]

                      my mobile no.--[protected]
                      [protected]@yahoo.com
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                        code

                        Aircel, Airtel, Idea, Vodaphone, Tata Indicom, Relince — setup a mobile tower at my home

                         amit kumar
                        dear sir,
                        i m belong from manesar,
                        i have a big area for setup a new mobile tower i dont know what is the...
                        Complaint comments  Comments  (10)

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