Airtel Complaints & Reviews

Airtel Mobile — not activated

hai
i am changed in post paid to pre paid date 27.06.08, but till the date 6.07.08 waas not activated, i inform to airtel custamer care many times and airtel showroom in ROSHAN TELECOM Kodambakkam cont no.[protected], and then send to email for two times in [protected]@airtel.in was not responce
date:27.06.08
Bilolno:7105
Issued sim no:89914000000611259405150
Please action immidiate
Thank you

rpgcellucom-15-aug dnd-msg sender- no-[protected], talk mr.tasif khedawal, pranav bhatt

Hi Mani

Totally agree with ur complain, it happened to me on 10th Jan 2009, they promised me the sim will be activated in 2 hours but till 11th its not activated. These people are doing any proper customer care service.

Vijay

Dear Sir,

I request you to not to close my complaint, unless I got some resolution or my Mobile no. start, because it is still not started.


Regards

Devendra Dutt

Namaste Mr. Dutt,

Further to our discussion dated 01 May 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

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Namaste Mr. Dutt,

This is to inform you that your concern listed on 04 May 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Dutt,

We would like to inform you that your concern listed 04 May 2013 has been resolved. Should you have any queries please contact Airtel customer service at [protected]@in.airtel.com.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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AirTel — Overcharging the call

Dear Sir/ Madam,

Greetings from dynasty
From the date of 12 august there is problem in my sim. i have complaint but i did not get repose When i call the money charges is much. On the date 27 the balance was 72 and i call local then the balance become 49 then again i call local it become 31. At the last again i call local mobile then it become .97

Kindly note my complain and check my mobile detail. and also give me the complain no

Your cutomer

Achyutanand Tiwari

Airtel — overcharging my call rates

please provide me the call and sms details of my airtel prepaid number [protected]. my calls and sms are being overcharged. i want the complete list for the month of december 2009 and january 2010.

Airtel — Overcharging of call rates

My Mobile no is [protected]. Yesterday[protected] and today[protected] Outgoing calls charged Rs.1/- per minute to airtel network. My plan is per second billing. I don't know what happened to Airtel.

Airtel Prepaid — call rates

dear sir.
i get message frm airtel on 17th dec your call rates will be 1paisa airtel to airtel & aitel to other 1 paisa recharge by 37 for 365 days but my call rates not change yet. coustmer not respond . what i do

Namaste ( navshabs),

This is to inform you that your concern listed on 04 May 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste ( navshabs),

We would like to inform you that your concern listed 04 May 2013 has been resolved. Should you have any queries please contact Airtel customer service at [protected]@in.airtel.com.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Airtel — speed is slow

the speed of airtel broadband waz told would be 256 kbps. but on aietel site it is showing 64kbps. please resolve the somplaint as soon as possible.

the date of recharge is not 5th may, its 3rd may

Namaste Mr. Kushreshtha,

This is to inform you that your concern listed on 04 May 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Kushreshtha,

We would like to inform you that your concern listed 04 May 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Good Day Mr. Deepak,

My problem relating to 3G speed issue is still not resolved, I am still getting same speed. Have given numerous complaint, but i don't know when it will be solved. Hope to hear from you soon

Still, the problem is not resolved, the 3G speed is 82 Kbps

Namaste Mr. Agarwal,

This is to inform you that your concern listed on 04 May 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Agarwal,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

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I know this is a 2 month old post but I am in a very similar situation if not worse.

I returned from Uk after 3 years last week and was still on a work contract when I arrived.
I had to transfer large video files to my director and producer for test screenings n such so I opted for
a 4g connection. Purchased on Friday 5th July. About an hour ago customer care told me it will take 24 hrs more.
Today is the 9th. So Im guessing tomorrow or another week or more or whatever really. I have travelled to 3 different houses(friends and family) to upload my work to Leeds and London. Unlike here deadline means deadline in UK. Time is of very little value here.

Quite shameful that in UK i could get a connection in 24hrs guaranteed with zero misdirection or misinformation.
Well I'm just reminded what services here were like 3 yrs ago before I left.

I will probably be cancelling tomorrow evening if things don't workout and try other options.

For other people reading just be aware. Also if possible don't even pay for the dongle before confirmation of a working connection.
Its proper daylight robbery.

Dear Sir,

We purchased the airtel 4G data card Dangle on 13/12/2013 vide bill no 3387 dt 13/12/2013 from saroj Agencies communications Jayanagar 3rd Block Bangalore. On producing the valid documents .As it was for our company usage when they go out for their laptop. We requested them for activating within 48 hours all verification of address everything was made on 16/12/2013.Daily we are making not less than 5 To 6 times mobile call but each time they are telling that it will be activated today/Tomorrow not being done anything so for. It will be More Than 10days from now Our Sim No is[protected].
Finally we have only two options

1) Activate the 4G connection immediately or

2) Take back the 4G dangle sim card /data card back and refund the Rs1500/= Paid

We hope that we would anticipate the action taken in this matter immediately by airtel. We are very sorry we have no other option.

Thanks with Regards

Hi,
I have recently upgraded my Airtel 3G to 4G sim and was informed to sms the sim no to 121 in order to activate. I sent SMS to activate the new sim along with the Sim number, in response received a message that the current sim will be in active stats until the new sim is activated. Also, request status can be checked by sending the SMS order number to 121 from airtel or [protected] from non-airtel number. Very soon my current sim is de-activated and the new sim is not yet activated. When I tried to check the status from non-airtel number, i was reported "Request not processed as this mobile number is not registered with us." Its been a day and am still waiting. Poor service.


Regards,
Vasanth

So i purchased 4G sim for both my Iphones, forget 4G, 3G is also not working. Why does airtel have to hype about things which they cannot deliver? IS THERE A SOLUTION TO THIS OR AM I STUCK WITH THIS COMPLETELY UNRELIABLE AND UNPROFESSIONAL NETWORK? You guys have 48 hours to resolve this issue or else I want my money back.

Regards,

Kanika Pathania

I got a 4g sim and it affected my note's motherboard. . Thank god my phone was under warranty so I got a free service or else I should have paid 18k for new motherboard. .. then I complained to the airtel person, he gave me a new sim but that isn't getting activated... from 3 days I'm waiting... this so annoying 😤

Hi
Im swetha I took airtel 4g on 8th of January, they said that sim would be activated for bi saturday on 9th, but still the sim is not activated wat is this

I am facing the same issue as Mr. Agrawal.

I bought Airtel 4G dongle on 1st March 2016. I got my address verification done at both my home and office address. Today is March 3 and the SIM is not activated yet.

I called customer care[protected] several times but they always say that the system doesn't have information yet, please call after 4 hours. Finally because of delay in activation my request got terminated and I am hanging no where.

I called the point of sale and he has re-driven the activation request, but I see the system not getting updated yet. I am afraid that it will fail again. I am going to return the Airtel device and get back my money.

Guys, I advise you to avoid their services.

Thanks.

I came from the US for a vacation in India and bought this from a distributor. I am still waiting for activation after 2 weeks. I was planning to land a long-term contract for a business that I was going to start in India but now I am going to actively discourage people from going to Airtel.

PLEASE DO NOT BUY THIS - THIS IS A COMPLETE SCAM

Yesterday I borrowed an airtel 4g SIM and the SIM isn't activated even though the shop person got the message as my SIM number had been activated Wat is the solution for this???????

Hi
This is K A Mallikarjun,
I put online request for Airtel 4g dongle, after ahrs gap so many calls for providing.i am staying at Bangalore at Yelhanka new town, with dongle person reached 2nd Jun 8.30am saying belong to indiranagar (15km).The person Airtel don't know anything as I am using dongle since 7years of reliance so my self only installed.The Airtel dongle till not active, even reference & address verified yesterday.when purchasing they told 6hr, after24hr now34hr different answers from each .i hope if it active by tomorrow if not need back money.
Regards,
K.A.Mallikarjun,
Dongle no.[protected]
Activation req.no.[protected]

I am a new Airtel customer and have just obtained a SIM. After waiting four hours I tried to activate, but the instruction is to call a number (59059) and since it is not activated I cannot make a call! So what is the solution??

My number ported to Airtel yesterday but sim card is I inactive state [protected]

SIM[protected]U

pls activate this sim .

I upgraded​ Airtel 3g to 4g sim in 20/03/2017. But this sim not activated.no signals found.please rectify the problem and give a solution.

I upgraded​ Airtel 3g to 4g sim in 16/5/17 and followed all instruction and tried to activate today . My old sim is inactive and new is not working . What to do ?

I bought Airtel 4g sim last week.but still now it is not activated

my sim card not get activated till from five days .how irresponsible u are.too much .very bad operators in india u are AIRTEL.

I took a new 4g sim with my old number( old sim I bought in 2010). The shop guy said it will activate after 24 hours. It's been four days. It is not activated, so I went to the shop again, and checked it. He said it is not updated . Wtf bro what is this faltu service ?, I have been a Airtel customer for 8 years and never been so much dissatisfied. now I see why u guys are incurring losses these days.

Few days ago my Airtel SIM was not working properly so I contacted a retailer and he gave me the simex yesterday and all was set and I activated my new simex but till now it's not working

My no [protected] is upgraded 3g to 4g isn't activated

Please activate the sim

I am facing issue of Airtel network not coming for past 2 days. On Airtel suggestion, took a new SIM as well. New SIM is placed and after 16 hours there is no activation of SIM. My number is [protected]. No one in Airtel is having any clue of what's going on. Total incompetency in the times when other operators are there in market and there is tough competition. Very pathetic services and claiming fastest services on the earth.

Namaste Manish,

This is to inform you that your concern listed on 04 May 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste,

Thank you for sharing your contact details with us. Our team will contact you soon to resolve your query.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Manish,

This is to inform you that your concern listed 04 May 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, hence, we have sent a sms for the same. Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

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Airtel — Fake Identity of Airtel Person

I Got the call from Mr. Sachin (Named informed to me) and said he is from Airtel Company and suggested me to convert my SIM card from prepaid to post paid. I said OK as the scheme was suitable for my usage.

I called him on sunday and give him the initial charges of Rs. 500 and also asked for the receipt. He gave the receipt by writting on the Airtel Form along with the scheme to be activated.

Two months now, Nothing activated from Airtel. Now when consulted Airtel Customer care, they told they cant help it.

Plz suggest me and help me out.

AirTel — fake identity

Appending the mail sent to you on 16th Jan 2012, which is self explanatory.You have released a blackberry connection ([protected]) on a fake identity, which is a grave issue.
When I have reported the issue, your office simply asked me to get in touch with ‘nearest ARC’ your mail dated 17th Jan 2012,( as appended ).
Pl take up the matter seriously and immediately disconnect the. Mobile No.-[protected] to prevent any misuse.
Pl note , I shall not be responsible for any misuse/ abuse from the mentioned mobile no.
Appreciate , to have a proper inquiry for issuing a fake mobile no.
Pl acknowledge and confirm.
Rajiv Patodia
Relationship No.-[protected]
mail sent to you on 16th Jan 2012

This is to inform you that some fake mobile number with understated details has
been registered in my name and it happens so that it is registered without my
authorization.
It is having some Blackberry service activated on it and I am not a user of
Blackberry, Also I can assure you that it is not my number. Please look into
the matter with reasonable urgency to prevent misuse of my personal data.
Expecting your reply at the earliest. Attached scanned copies of the bill for
this number.

Name- Rajiv Patodia
Relationship No.-[protected]
Mobile No.-[protected] (Prospect misuse)

Namaste Krishanu,

This is to inform you that your concern listed on 04 May 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Krishanu,

Further to our discussion dated 04 May 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Krishanu,

We would like to inform you that your concern listed 04 May 2013 has been resolved. Should you have any queries please contact Airtel customer service at [protected]@in.airtel.com.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Airtel DTH — STB not working

Airtel DTH ID No.[protected] : The same problem again - STB not working. It was I think replaced 3 months ago only at the cost Rs.300/-. Last evening there was a power cut. Power came after 1/2 hr but this STB is not responding till this morning. ........ Local cable provider would be better option we think.

C. K. Boro, [protected] / [protected].
02/07/2011

Namaste Mr. Batra,

This is to inform you that your concern listed on 04 May 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Batra,

This is to inform you that your concern listed 04 May 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, hence, we have sent a sms for the same. Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

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Namaste Mr. Batra,

We would like to inform you that your concern listed 04 May 2013 has been resolved. Should you have any queries please contact Airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Batra,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Airtel — bill not received yet & not able to access portal

I am using airtel mobile connection i had registered for ebill facility but neither i got my bill at my email nor i had got the hard copy customer care people says that they will charge Rs50 for the duplicate bill. they have provided me password twice but neither of them work in airtel portal.

name-tarun juneja
mob-[protected]
userid-nidhi.sehgal
passwrd-

AirTel — my payment added to another number

I paid my bill to airtel by cheque and Rs. debited my bank account after month i check my bill record bill same as it is so i inquiry to airtel stall so he told me by mistake the Rs added in another person and told me that i whould clear this problem but after month my card is disconnected by the mistake of airtel store because he would not clear that mistake so what we step to those perosn kindly reply me;

AirTel — AIRTEL worst Billing

I am airtel prepaid customer. last 4 months before i converted my prepaid no to airtel poast paid. After that m receiving 2 Bills every month. i called the customer care and they said by mistake two accounts are there for your no in our server. give us 2 hours time we ll delete that account. but last 4 months m receiving 2 bills and daily airtel executes calling me and asking me pay the duplicate accounts payment. everyday i am spending 30 min for them to explain about duplicate account details. very next day another one ll call and ask the payments for duplicate account. after my explanation they ll say give us 2 hours time we ll delete that account. finally they disconnect outgoing when my balance is 0.

then i ask them to convert my card to prepaid. they also done the same. after 2 days my sim registration has been failed. now they are telling your is permanently deleted but we don't know the reason. Nice service.. Airtel rocks..

Airtel — Accidental online Payment to Airtel

Hi,

My name is Pompana Gouda. 2 months back I was making online payment for my credit card and accidentally I selected wrong payee and made the payment. The payee was my old Airtel post-paid account which I closed 2 years back. It has already been converted to pre-paid now.

After this accidental payment when I checked with Airtel, they are saying they dont have any idea. When I approach my bank ICICI Bank, I dont get any good response from them. I dont know how to resolve this problem, since the payment was of Rs 7,000. Please advice.

Regards,
Pompana

Namaste Azhar,

This is to inform you that your concern listed on 04 May 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

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Namaste Azhar,

This is to inform you that your concern listed 04 May 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, hence, we have sent a sms for the same. Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Azhar,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

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AirTel — Activation of Plan

I am a customer of airtel since last 13 yrs and i have 3 connections [protected], [protected], [protected]. What i have been noticing that services of airtell are deteriorating, worsning day by day and now they have become worst.There was time when i was so happy with airtel AND NOW ILLITERATE, FOOLISH, STUPID,executives are sitting at customer service, who dont know any thingthing except, sorry for keeping you on hold and few more ratta lines. I had requested for activation of Rs 99 plan on my no [protected], on which .20 paise will be charged from airtel to airtel.
I had given request on 9th sept 2009, and till date, as on 15th sept the service has not been activated and i presuming that service has been activated, started using the mobile, with the understanding that i am being charged .20 per call. Who is going to pay for the difference? Will airtel pay that? All as executives have been appointed by airtel. Not now everytime i hve to shout and make your executives understand for what is required.

SUNEEL DAWER
[protected]

AirTel — plan activation needed

Dear Sir,
I have got my new Airtel postpaid two days back. monthly rent is 99/-, 100000 sms free. I've called to your customer care regarding how much sms can be sent for 15 days. They said the plan does not activate yet. So please activate 100000 sms plan to my mobile no. [protected] as soon as possible. Kindly do me a favour.

Thanks & Regards

Sanjeev.J
[protected]

Bharti Airtel — scheme activation

My cell no [protected]
I had already infrom not to activate any scheme Again it has been activated some scheme on the basis of Rs 5/-
AMOUNT HAS ALREADY DEDUCTED
Realy i am not happy with this kind of thing i it not get stopped i have to really change the company &also refund my money to my account ASAP.

Namaste (glasses_jean),

This is to inform you that your concern listed on 03 May 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste( glasses_jean),

This is to inform you that your concern listed 03 May 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, hence, we have sent a sms for the same. Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

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Namaste( glasses_jean),

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

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Namaste Pravinkl,

This is to inform you that your concern listed on 03 May 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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They have wasted my 2 more days...Customer service, worst, not proper response, lot of folks disconnect when I speak in English as they know only Hindi, lot of commitments to call back and update..nothing happens...false promises. I ended up waiting for these guys two more days. If this is not resolved in 1 more day, will switch to tata sky+. Already enquired and they have good packages

Customer no : [protected]

I have provided my customer number[protected].
There is no action, inspite of calling customer care around 20-30 times in last 1 week.

True the customer care is worst. At first when i dial a toll free 18... after 2 min of clicking and navigating to the right menu the operator speaks and the moment i say HD+ upgrade they ask me to call 12148...when i dialed it, it says dial 12150. And then when i say 12150 and after clicking and navigation for 2 1/2 min, operator speaks to me and says call to toll free and raise complaint. I scolded him and said that its been 2 days after my payment and still not getting HD channels. He says he will do Heavy Refresh at his system and he said call back after 2 hours. Still same issue after 1 day. On third day i call up again and operator speaks to me and says need to wait for 48 more hours to have all HD channels viewable.

DISGUSTING AIRTEL DIGITAL TV service.

Better to switch to TATA SKY+ or any other.

AirTel — New Broadband Connection problem

Hi,

I have applied for Airtel Broadband connnection on 7th April 2010, with payment of Rs 1500. Sales Executive promised that connnection will be installated on latest by 10th April 2010. But now it 13th April 2010, connection is not installated and Sales executive is also not picking up the phone. I have visited there office as well, but no response again. Executive Name is Parmod Kumar ([protected]).

Thanks & Regards
Rajinder Sarna

AirTel — Getting new broadband connection

Hi,
i have applied for broadband connection with land line from airtel but still didn't get any. When filling up the form the marketing guy confirmed that with in 3-4 days i will be having the connection but it is almost 2 months now and no connection was provided. As per the offer i have paid 3months rental in advance and the money is still with Airtel. Everytime i call them they told me that it is in process or the matter has been escalated and you will get the connection in 3days and the next 3days never came. Also i need to follow up the status because untill unless you call them they never tell you or update you what is going on.

Now the most bothering situation is that, when i call them for the status, they are saying the connection is not possible, you take your money back which is totally a . As i have paid the 3months rental in advance and waited 2months so there is no sense of getting my money back. Apart from that they said if you need a money back we ll initiate and the money will be back in 8-10days. So, in all aspects the customer needs to suffer. It is a kind of intentional torture because if they knew that the connection is not possible then why they filled the form and took the money and waited me so long.
Now again, i requested them that i don't need the money as i waited so long, rather provide me the connection. As a reply they put me in indefinite hold to get the connection which is ridiculous.
I am complaining here to get a resolution to my problem. I need Airtel to take it seriously and provide me the connection at the earliest.
Thanks,
Rakesh Kumar
[protected]

Namaste (sudarshanswain),

Further to our discussion dated 02 May 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

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Namaste (sudarshanswain),

We would like to inform you that your concern listed 02 May 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Airtel — Unnecessary charge on mobile for 20-20 updates

I have a prepaid connection of Airtel[protected] and i am using this number for the last 4 years. I am now getting updates on 20-20 match and for each update 3 Rs is getting deducted from my balance. I had called up Airtel 3 or 4 times and each time they told they have unsubscribe the service for me. But every day i keep on getting this sms

Airtel/Bharti Mobile — Bill

I was a customer Airtel/Bharti ahmedabad, Guajarat, but to some discrpanices in bill and bad services i have quit it. I have taken a new number and given to Airtel/Bharti people and ask them to please come down to me and explain about the discrepancies and take your payment. But even we have called them n number of times to Aitel/Bharti people, to remove our doubts and take the payment they didn't come up. Instead some one named Mr. Manoj from Bharti Legal Dept called and ask us to pay the bill, when we explained him all the things, then he started shouting and talked to me in rude manner. Even after repatedly explaining him about the discrepancies he dnot listen to us asked us to pay, then we enquired him whether you are really from Bharti, so provide us with your Emp Id and the place we reach to you at your office, even we asked his full name but he didnot told us, Instead he started shouting and told us that you are fraud and bla bla things which i cannot write in this forum.

Now the interesting part is He called to our family people, friends and those numbers, which were dialled from my number and told people that I have done fraud of Rs 20, 000/- and I am not paying bill of Rs. 10, 000/-. which actually didn't exist.

Here we have not expected such a thing from Airtel/Bharti, Is this the way to treat a customer who had this number for more than 4 years. How the hell they can take our personal numbers and call them and try to defame us. Who has given them rights.

I am mentioning the number of Mr. Manoj from Bharti Legal dept. the number is [protected].

I hope so atleast some action will be taken against him and the company

Namaste Mr. Ahmad,

This is to inform you that your concern listed on 02 May 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

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Namaste Mr. Ahmad,

Further to our discussion dated 02 May 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

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dear sir,
i'm kannan v, having a postpaid mobile connection in airtel.the number is [protected].from the month of november my phone usage bill has been on the rise.after imposing hundreds as rupees as fine the bill amount now stands near 1937.72 which is nearing my credit limit of rs.2000.but my mobile usage is not as much as this amount and i want you to consider this complaint and to take necessary actions.previously about 2years back i've faced the same problem of airtel imposing a bill of rs.2000 only for messaging charges.that was solved and they accepted that it was their fault.now again the problem has occured with call charges.pleas take necessary actions.thank you.

Namaste Mr. Ahmad,

We would like to inform you that your concern listed 02 May 2013 has been resolved. Should you have any queries please contact Airtel customer service at [protected]@in.airtel.com

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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AirTel — DEACTIVATION OF GPRS

I was using airtel GPRS for net surfing on my laptop but when i tried de-activating it through sending SMS it failed and i never got a SMS confirmance. I also tried contacting customer care for de-activation of my GPRS service but that also dosent helped me. now i am totally helpless

Namaste Mr. Kute,

This is to inform you that your concern listed on 02 May 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

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Namaste Mr. Kute,

Further to our discussion dated 02 May 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

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Namaste Mr. Kute,

We would like to inform you that your concern listed 02 May 2013 has been resolved. Should you have any queries please contact Airtel customer service at [protected]@in.airtel.com.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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AirTel — VERY POOR CUSTOMER SERVICE

I HAVE BEEN TRYING TO GET IN TOUCH WITH A CUSTOMER CARE,IO ACTIVATE MY INTERNATIONAL ROAMING , ITS TAKES MORE THAN 30MINS JUST SPEAK TO A CUSTOMER CARE SERVICE PERSON. THEN WHEN I TOLD TO ACTIVATE MY INTERNATIONAL ROAMING , HE TELLS ME YOU HAVE TO CALL MAHARASHTRA . I TOLD TO GIVE MAHARASHTRA NUMBER THEN IT TOOK AROUND 15MIN TO GET THE NUMBER. I HAD BEEN CALLING FROM OVER SEAS, I CALLED THE OTHER NUMBER AND I WAS NOT ABLE TO TALK TO CUSTOMER CARE. JUST WAS KEPT ON HOLD FOR LONG TIME , AND I HAD TO HANG UP. SAME THING HAPPENED LAST YEAR , AND MY SERVICE WAS DISCONTINUED AND MY NUMBER RESOLD TO SOMEBODY ELSE.
I HAVE LOT OF BAD TASTE FROM AIRTEL TO TELL BUT DONT HAVE ENOUGH TIME. YOU GET LOT OF ADDS, UNWANTED CALLS....ETC.. THEY JUST WANT CREAM WITHOUT PAIN.......VERY SOON VODAPHONE IS GOING TO TAKE OVER...AS THEY ARE REALLY DOING VERY GOOD AT THIS TIME TILL DATE, (APRIL 2010).

Airtel — Very poor assistance to customer

On 8 aug i got 2 messages that my yahoo zone services have been renewed and 10 rs have been deducted as i have never activated anything like that so i asked the customer care 1st time they cut call 2nd time they said we dont have your updated data so wait up to 10th aug your will be refunded but no action was taken so i called today again 11th aug to customer care they asked me to hold so that they can check the details and after charging me for calling them for 6 min they cut the call again

Airtel — Extremely poor customer service

I am an Airtel customer with land line and internet broadband connections, since beginning of April. Airtel promised to send a qualified personnel for installation of my broadband service but sent a completely incompetent person who could not do the required set up and answer our queries. Since then my wife and I have been following up with Airtel executives who sold us the connection in the first place and the Airtel helpline for the last one month and more, to send us an alternative person, but to no avail. The Airtel helpline (198) even refuses to give a complaint number. Whenever we call them, they tell us "our systems are in updation" and ask us to call back in 2 hours; and these happens during normal office working hours on weekdays. When we call back after 2 hours, they tell us again that "our systems are in updation" and ask us to call back in 2 hours. When I asked them to register our complaint and give a complaint number, they refused to do so and once even put the phone down abruptly. Is there any other way of escalation?

Even i applied for Broadband and Fixed line connection in Airtel. Almost 1 week is completed.Executive who came and got all documents promised that within 2 days all installation will be done.But its more than a week and didnt get proper response from any one in Airtel. If i call to customer executive, not getting proper response and they disconnect the call immediately. Very worst service from Airtel.By the Way, this is happening in Pune. Please dont go for Airtel connection in Pune.Very Very worst service never seen.

Namaste Mr. Bhardwaj,

This is to inform you that your concern listed on 02 May 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Bhardwaj,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Airtel India Ltd — non payment of tower rent

sir
Airtel is not paying 80000 of rent arrears for tower site at scf 16 shaheed Bhahagat singh Nagar Ludhiana inspite of repeated requests.
If we donot get payment with interest @15% within a week we shall file recovery suit and eviction of site
for simran cc services Ltd
[protected]

AirTel — phone disconnected

sir, my friend have purchased an airtel simcard (postpaid) last month. its no:[protected] (andhra). the phone is now disconnected . please activate the sim card as early as possible... please. u can mail to my email adress if any problem arises.

do u want tower line land in tamilnadu coimbatore dist full surround u want land cal me [protected]

To the tower establish place in the city Pratapgarh (UP)

I want to give my place on rent for mobile tower.



This place is located in main city area

Airtel India — calling is not possible

sir,
my prepaid no. is [protected]
there is a problem that when i make a call natwork is busy showing
this problem is from 30/10/2009. pls help me

Airtel — phone was not disconected

i give many request to airtel for disconnected my landline but my phone still working when i call customer care they give me another request no .my Landline no is[protected] and request no for disconnected the connection is28905658 ,[protected]

Airtel Landline — Landline not disconnected been a month

My AIRTEL Land line phone has not been disconnected despite of several complaints registered and useless complaint no.s provided! The Airtel people probably provide their customers with only USELESS and UNNECESSARY assurance for the work that they will never finish.

I have lodged a complaint to disconnect my land line services the first time on 18/10/2010(Complaint No[protected] After no response and with my landline phone still active (ready to be misused by anyone in my old rental property)...I made another attempt to call and register another complaint on 21/10/2010 (Complaint No[protected]...!!
Till date I have spoken to several customer service people transferring my call to supervisors...but the work remains incomplete!
Absolutely disgraced by the service provided by a telcom giant!...just getting in more customers and not giving any attention to existing customers is the pathetic motto of AIRTEL!!...
If anyone concerned enough reads this grievance please provide help to those who need.......don't call up people and waste time promoting your other offers!!!!!

Airtel Land Line problem — Disconnection

Dear Sir/Madam,

I Landline number is[protected] and it is not working for last three months and i requested multiple times for disconnection but nothing is happening and i am getting threatening calls from collection, please help me in this regard.

I am Jeyakumar writing to you from Chennai. My land line number is[protected]
I bought this line for internet service. But unfortunately the net is not working for the last three months and even after many complaints it has not been set right. Kindly disconnect it please and give me refund for the last three months bill, which i have paid.
Thanking you
Yours sincerely,
R.jeyakumar,
Flat no-12,
Building no, B-6,
SAF games village,
Koyambedu,
Chennai

Airtel India Ltd — escalation on request been made several times for D&D

Hi,

This is bring in the kind notice that i have purchased an Airtel Connection a year back but i have never received any kind of services from their end ,because from my phone never 121 is connected and also i made a request for DND service which they highlight as their best feature and also promoting on television on high rate but i have made a request for the same 3 to 4 months ago and my query is not been resolved and also when i tried calling through friends no. then also they disconnect the call every time because of which i m really tensed ......i have several times called 198 but no assitance is given...
I request you to pls look into the matter..

Regards
Avinash
[protected]

Airtel India Ltd — call from Pakistan ..+92 ISD code

call from Pakistan ..+92 ISD code
Today 09Aug2011 at 08:04PM received a missed call from Pakistan no :[protected].I missed the call and culd not pick it up.Several time I got call from UNKNOWN number. On my Mobile phone screen the number displays as a UNKNOWN.Whenever I picked up the phone ,I didn hear any hing.

Please tell me why I am getting such type of call .

MY Mobile no-[protected]

Regards
Rakesh Kumar Raman
Mob No-[protected]
City-New Delhi

Bharti Airtel — Not disconnecting my Landline

I wanted my landline disconnected so I paid the bill, cleared the remaining amount as they asked me to do. But still they didn't disconnected my landline and started calling me periodically in 2-3 days asking for the reason of disconnection, upon giving the reason also they again called asking for reason and offering me some discount for continuing the service. This happened again and again and at the end of the month I received a new bill for that month. Now I have to first clear the bill again then ask them to disconnect my landline. I want to take an action which will waive my bill amount and give me relief from their service.

Airtel India Ltd — Fraud on Broadband Connection

I have submitted new broadband connection form through Airtel sales executive with 700Rs.when i did not get the new broadband connection for more than 15 days,I called Airtel customer care and explained the problem in detail.The customer care executive requested me to scan the copy of application form and send the scanned copy to [protected]@airtel.com.I have sent the copy.After that also no proper response was received from AirTel.Though I have made many calls to the customer care ,no proper response was received.After that I came to know that Airtel for money making sending sales representatives with fraud forms printed on their OWN and making profits.

Bharti Airtel Limited — disconnection of landline

account no. : 14280298
landline no. ;[protected]

address ; Mr. pavan agrawal
c/o medi square first floor civic centre prabhu vandana cinema complex mp
jabalpur 482002, 482004

Namaste Ms. Upman,

This is to inform you that your concern listed on 02 May 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Ms. Upman,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Airtel Prepaid — fault offer messages from 121

i got a message informing me that easy re charge with 102 get unlimited airtel to airtel calls free for 30 days, but after recharging my airtel to airtel validity is till 01 feb 09, but no money was credited n money is going from my ordinary tt even if i call to airtel no.

Airtel Prepaid — ACTIVATE 121 SERVICE

I took airtel prepaid connection one month my sim no is[protected] & my connection number is [protected] .My complain is when ever i call 121 to talk customer operator the computer says me to sms AIRTEL to 121 .i want to talk my operator please activate this service to my number. CHANDMAL WADIA (RAMGANJMANDI, KOTA)

without asking company activates or subscribes me as a customer for different services and sends sms saying if dont want to subscribe please send sms describing "don't want to subscribe". my family members could not read or even understand this and get charged min. 30 rupees. so please stop services like this and stop charging like this to innocent or unqualifed subscribers like me.

Airtel is not giving good service also.

Even i am facing the same situation. Actually it was working fine for me, I wanted to activate hello tunes for 6 months validity deducting 90 Rs. So i called customer executive to activate but he activated for 3 months deducting 75 Rs. I tried to call back but now they have disabled my number, when ever i call 121 or [protected] the computer says me to SMS AIRTEL to 121.

in my number[protected] (121)coustomer care service not attend my call .some time the computer
says me to sms airtel to 121

im not getting any offer msg. any hello tune offer msg. any gprs wap msg. and any airtel new good offer for me last 6 month . so plz. regular send letest offer for my no.

Airtel — My phone has been stolen

Sir, my mobile fone has been stolen, it was a mobile tracker phone. The thief's phone number is coming via sms. That is [protected] . Please send the user name and location of this number on my mobile number [protected] or e-mail [protected]@gmail.com.

Airtel — stolen sim card

sir,
i have stolen my airtel-[protected] sim card plz i request u to kindly block this sim card immidatly ok

Airtel — my phone and sim card has stolen somebody

MY telephone and sim card has stolen of somebody on 25.11.11, please block of
my simcard telephone number is [protected] my name is V.S.S.RAO worked at
Jamuna colleiries, annupur district, madhya pradesh. But my sim card has used at some other person, So, we therefore request you to please block of above simcard immediately.


Thannking you sir,

Yours faithfully,
V.S.R.RAO
dated 26.11.2011

Namaste Mr. Singh,

This is to inform you that your concern listed on 01 May 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Singh,

This is to inform you that your concern listed 01 May 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, hence, we have sent a sms for the same. Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

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Namaste Mr. Singh,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

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AirTel — mobile. recharge

There is an online deduction of Rs60/- from my SBI account on[protected] Account Number[protected] Branch - coll. bhind. (m.p.)


(26-Nov-2011) TO TRANSFER
INB Avenues India Pvt. Ltd CCA11KDVN777IG78363270 TRANSFER TO [protected] AVENUES INDIA PRIVATE

I recharged the mobile (airtel) on[protected].but i didn't get the value of recharge in my mobile.

Kindly give details and if possible plz transfer the money back to my account.

Namaste Mr. Shah,

This is to inform you that your concern listed on 01 May 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Shah,

We would like to inform you that your concern listed 01 May 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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My name is Mandar Halbe and I am from Maharashtra. My mobile number is [protected]. The same thing has happened to me. I wrote to [protected]@in.airtel.com thrice and received the same reply every time.

I am very upset not only because of this incidence (I am still unable to use use GPRS or send sms) but also because they refuse to give me any proper solution and send me same reply every time.

Their website http://www.airtel.in/m-commerce/offers_and_promotions.html still shows full talktime for Rs. 333 (as of 6-May-2013, refer screen shot)

Either they should refund my money or transfer the balance to the main account..

Kindly refer the below attached email conversation with airtel.. [Note: the emails has been edited to give a presentation in ascending order of the dates and cut the disclaimers. No other changes have been made.]
===============================================
[protected]Original Message[protected]
From: [protected]@yahoo.co.in
To: [protected]@in.airtel.com
Cc:
Sent: 02/05/2013 05:02:05 PM
Subject: Rs. 333 Top up : Ph. No. [protected]

Sir,

I have recently been abroad and by mistake activated for 'mobile data' for less
than one second and I was wiped of all the balance I had in my account.

As I had to make some urgent calls after I arrived back to India, I recharged
my account with Rs. 333 (as I have been doing since 2009).

To my surprise, you have arbitrarily changed the plan and given me 333 local
minutes and some 2G data and sms. So, I still could not make any calls even
after topping up my account with Rs. 333 as I was still in roaming in New
Delhi, neither could I use mobile internet. This has caused me a lot of mental
agony. I did not expect this, arbitrary changes without informing the customers
who have been using the plan for as long as four years, from Airtel.

I do not need 333 local minutes as my current rate plan gives me much more than
that and I independently recharge for 2G data.

I hereby request you to ASAP refund me my Rs. 333 or credit my main account
with Rs. 333 as it used to happen earlier.

Regards,
Capt. Mandar Halbe..

[protected]
From: "[protected]@in.airtel.com" <[protected]@in.airtel.com>
To: [protected]@yahoo.co.in
Sent: Thursday, 2 May 2013 9:00 PM
Subject: Re: RS. 333 TOP UP : PH. NO. [protected]
[|BAL|Qrc102051317050516256513|]


Namaste Mandar Halbe,

Ref: Email dated[protected], expressing concern regarding the recharge plan
being changed without your consent for your airtel mobile number [protected].

Thank you for writing to airtel and providing us the opportunity to assist you.

We realize that the situation must have inconvenienced you.

We have verified our records and we do find any credit dated[protected] for an
amount of Rs.333/- from your bank account towards recharging.

We request you to find the RC 333 recharge benefit for your reference:

RC 333
Benefit Benefits 333 local minutes + 666 mb 2G + 999 L&N sms, Validity: 30
Days

We request you to dial *123*166# (Toll free) to know the local minutes balance
and validity.

We request you to dial *123*21# (Toll free) to know the 2G balance and validity.

We request you to dial *123*5# (Toll free) to know the SMS balance and validity.

We regret to inform you that we are unable to transfer the dedicated account
balance to main account balance.

Please dial 12131(Toll free) to know the Best Scheme, Reduced rate Calling
Pack, Talk Time recharge, SMS pack, STD pack, Validity recharge available for
you current plan.

We hope that we have been able to address your query suitably.

Please do write in for any further assistance.


Yours Sincerely,
Santhosh Rao. K
Customer Care
Bharti Airtel Limited

Click here to provide feedback
[protected][protected][protected]
[protected]Original Message[protected]
From: [protected]@yahoo.co.in
To: [protected]@in.airtel.com
Cc:
Sent: 03/05/2013 10:55:45 PM
Subject: Re: RS. 333 TOP UP : PH. NO. [protected] [|BAL|Qrc102051317050516256513|]

Sir,

My concern was not regarding the plan being changed without my consent, but
being changed without my knowledge after using it for several years.

Merely acknowledging my inconvenience does not help me at all and I am still
unable use my 2G data as my main account balance is still zero. You must
acknowledge that the inconvenience was caused by your arbitrary change and no
mistake of my own.

I do not require the benefits given by you under RC 333, as I have already
informed you that:
1. I get many more than 333 local minutes at my current call rate plan in Rs.
333
2. I do not need 666 MB data as I independently recharge my account with Rs. 98
and have sufficient balance in that account. (and unable to use either of that
because main account balance being zero rupees)
3. I do not need 999 sms as I rarely send text messages. (and again, I am
unable to send any text messages because main account balance being zero rupees)

So, after recharging my account with Rs. 333, I am still unable to use internet
in phone or send text, all thanks to Airtel!! So, once again, I kindly request
you to either refund my Rs. 333 or transfer the balance to my main account as
soon as possible and put an end to the inconvenience you have been causing for
last three days to your loyal customer of more than eight-nine years!!

Thank you,
Mandar Halbe..

[protected][protected]---
From: "[protected]@in.airtel.com" <[protected]@in.airtel.com>
To: [protected]@yahoo.co.in
Sent: Saturday, 4 May 2013 9:44 AM
Subject: Re: RS. 333 TOP UP : PH. NO. [protected]
[|BAL|Qrc103051322051216294577|]


Namaste Mandar Halbe,

We understand from your previous email, expressed concern regarding the
recharge plan being changed without your consent and unable to use GPRS for
your airtel mobile number [protected].

Thank you for writing to airtel and providing us the opportunity to assist you.

We realize that the situation must have inconvenienced you.

We have verified our records and we do find any credit dated[protected] for an
amount of Rs.333/- from your bank account towards recharging.

We request you to find the RC 333 recharge benefit for your reference:

RC 333
Benefit Benefits 333 local minutes + 666 mb 2G + 999 L&N sms, Validity: 30
Days

We request you to dial *123*166# (Toll free) to know the local minutes balance
and validity.

We request you to dial *123*21# (Toll free) to know the 2G balance and validity.

We request you to dial *123*5# (Toll free) to know the SMS balance and validity.

We regret to inform you that we are unable to transfer the dedicated account
balance to main account balance.

Please dial 12131(Toll free) to know the Best Scheme, Reduced rate Calling
Pack, Talk Time recharge, SMS pack, STD pack, Validity recharge available for
you current plan.

We hope that we have been able to address your query suitably.

Please do write in for any further assistance.


Yours Sincerely,
Puja Bhattacharya
Customer Care
Bharti Airtel Limited




Click here to provide feedback
[protected][protected][protected]-------
This was followed by one more email from me, and I received the same reply again..

Sir,
I sent a request for top up of 100/- for my aircel phone mobile no:[protected].The request was accepted for payment vide Tid=MB[protected] airtel,TOPUP,[protected] . The amount was deducted from my primary account. Further got a SMS for successful transaction vide Tid=MB[protected] airtel,TOPUP,[protected] .But I didn't get any balance in my mobile account. on 8th Nov 10 I also sent the problem through SBI feedback but there was no result from them yet. So please help me and do the needful.
Thanking you.

Sir,
I sent a request for top up of 60/- for my bsnl phone mobile no:[protected].The request was accepted for payment vide Tid=MB[protected] bsnl,TOPUP,[protected] . The amount was deducted from my primary account. Further got a SMS for successful transaction vide Tid=MB[protected] bsnl,TOPUP,[protected] .But I didn't get any balance in my mobile account. on 8th Nov 10 I also sent the problem through SBI feedback but there was no result from them yet. So please help me and do the needful.
Thanking you.

Airtel — unsuccessful top up

Sir,
I sent a request for top up of 30/- for my airtel phone mobile no:[protected].The request was accepted for payment vide Tid=MB[protected] airtel,TOPUP,[protected] . The amount was deducted from my primary account. Further got a SMS for successful transaction vide Tid=MB[protected] airtel,TOPUP,[protected] .But I didn't get any balance in my mobile account. on 8th Nov 10 I also sent the problem through SBI feedback but there was no result from them yet. So please help me and do the needful.
Thanking you.

BSNL — unsuccessful top up

Sir,
I sent a request for top up of 100/- for my bsnl phone mobile no:[protected].The request was accepted for payment vide Tid=MB[protected] bsnl,TOPUP,[protected] . The amount was deducted from my primary account. Further got a SMS for successful transaction vide Tid=MB[protected] bsnl,TOPUP,[protected] .But I didn't get any balance in my mobile account. on 8th Nov 10 I also sent the problem through SBI feedback but there was no result from them yet. So please help me and do the needful.
Thanking you.

Sir,
I sent a request for top up of 100/- for my airtel phone mobile no:[protected].The request was accepted for payment vide Tid=MB[protected]. The amount was deducted from my primary account. Further got a SMS for successful transaction vide Tid=MB[protected].But I didn't get any balance in my mobile account. on 31 Aug 11 I also sent the problem through SBI feedback but there was no result from them yet. So please help me and do the needful.
Thanking you.

AirTel — top up failed

topup failed
Sir,
I sent a request for top up of 100/- for my airtel phone mobile no:[protected].The request was accepted for payment vide Tid=MB[protected]. The amount was deducted from my primary account. Further got a SMS for successful transaction vide Tid=MB[protected].But I didn't get any balance in my mobile account. on 31 Aug 11 I also sent the problem through SBI feedback but there was no result from them yet. So please help me and do the needful.
Thanking you.

Namaste (sent8058),

This is to inform you that your concern listed on 01 May 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste (sent8058),

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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AIRTEL DIGITAL TV — Activation of product by wrong name

My name S.K.Pandey.(miss spelt by engineer as S.K.Panday)
Mobile No. [protected].
CRF S.No.0650179
Bharti S.No. CPE000030HU[protected]
STB Id. [protected]
View Card No. [protected]
Activation Voucher No. [protected]

I bought Airtel Digital TV on[protected] from
Mr.Sharma
([protected])
POOJA MUSIC CENTER,
Bhangel, Noida.

On last of December 2010, I got to know that my Digital TV is ussued on someone named ****** Khan instead of S.K.Pandey
& also with wrong phone no.

I wasted lot of my time in complaining Mr.Sharma but no result.

Due to this problem I am not able to change my monthly subscription pack & I am not getting what I need, Airtel should now that I am paying for my need. And leading to wastage of money.

Even Mr.Sharma asked to me pull off the the digital tv and take Rs.1000 against it is this away to treat a customer.

To Airtel I want to say that for what you are enjoying goodwill in market. Clear the problem or compensate for my money & time wastage on your firm.

Namaste Mr. Harun,

This is to inform you that your concern listed on 30 April 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Harun,

Further to our discussion dated 30 April 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

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