Airtel Complaints & Reviews

I, Rajesh Hira, shifted to Airtel from MTS 2 - 3 weeks back. While purchasing the 3G Net connection - dongle, the DSA representatives gave me lucrative offer and good service due to which I assumed that Customer Service provided by Airtel must be one of the best. The connection was working absolutely fine till a 8 - 10 days after purchasing the connection, I received an SMS alert which asked me to pay Rs. 1500 to enjoy continuous services. According to the SMS, I had exceeded my credit limit. This was highly impossible because my usage is not more than 2 GB and therefore, I had opted for 2 GB in Rs. 450 plan. Therefore, I called the Customer Service. The CSR told me that I should ignore these SMSes and should make the payment once the bill is generated. He also told me that I should pay whatever amount is mentioned in the 'to-be-generated' bill. The matter ended there.

After a few days, I got another call from Airtel asking where I would like to receive my 3G internet bills. I made it very clear to them that alongwith a hard copy of the bill (to be sent to my residential address - which was verified by the CSR), I need an e-bill (soft copy) to be sent to my Gmail ID. The CSR verified my Gmail ID as well and assured me that I would receive a hard copy as well as soft copy of the bill.

Now, again, after a week or so, I received an SMS at around 11.30 PM on Tues, Apr 23 saying that I should deposit Rs. 1500 within 24 hours. Otherwise, Airtel will discontinue my services. I called up Customer Service for clarification and the CSR told me that I have to pay Rs. 555 only within 24 hours and that my net connection WILL NOT BE deactivated within this timeframe.

This was a bit strange for me because I neither received a hard copy nor a soft copy of the bill and just received this SMS out of nowhere.

On Wed, Apr 24, my net was disconnected at around 8.455 AM (Airtel didnt even wait for 24 hours as they mentioned in their SMS). I went to the gallery at around 1 PM and paid Rs. 555 (as told by the Customer Service rep the previous day). I have the receipt of this payment made at the gallery. The girl at the help desk asked me to call 888 to reactivate my internet service. I contacted 888 from the gallery itself and the female who answered my call, gave me a confirmation of the payment made by me and assured me that the connection will be reactivated in the next 4 hours.

I waited till 6 PM but no progress. Therefore, I contacted Customer Service again. From here on, Airtel guys started throwing me like a soccer ball from one department to other department just like government offices do. But, not one person from any of these departments showed that they have been trained to provide the best Customer Service and to resolve customer's issues ASAP. From their conversations and attitudes, it seemed that they just care about their salaries and they are not even bothered to retain a new customer. After several attempts (bouncing from one dept to another), I spoke with Deepak and again, he confirmed the payment credited and assured me that the connection will be reactivated in the next 30 minutes. No progress in 30 minutes as well. I contacted Customer Service again and this time, Deepak answered my call again. He gave me a deadline of 30 minutes (AGAIN!!!). NO PROGESS IN THE NEXT 30 MINUTES AS WELL.


By then, I was completely exhausted and tried contacting the LAZY Customer service once again. This call was the worst call of my life because the CSR, without even checking my account details, gave me a random, exorbitant figure of Rs. 8000+ as the outstanding amount. The CSR's name is Sautik. I felt numb after he gave me this figure because in my entire life, till date, I havent used Net connection worth Rs. 8000+. When I started screaming at the top of my voice, the CSR checked the facts and agreed that Rs. 8000+ is not my outstanding amount and he also confirmed the payment credit of Rs. 555. I am planning to sue this guy Sautik - being in Customer Service, he is not supposed to give incorrect information to the customer. If he is unable to use his process knowledge properly then he is supposed to transfer to the call to his direct higher-ups, however, he CANNOT give (COMPLETELY) incorrect information to a customer. He gave me a 4 hours deadline again.

It is 9.07 PM now and the net connection is still not on. I have lost all hopes now but I request all the other consumers in this forum to highlight such issues openly more often so that others dont suffer.

I had never used Airtel in the past and this was my first experience with Airtel. This is the first time I am bad mouthing an internet service provider. I have used Vodafone and MTS in the past and their Customer Service and other services are not that bad compared to Airtel. The guys from Customer Service who DID NOT HELP ME AT ALL are providing services on behalf of Airtel which means Airtel should take the accountability of the information provided by the agents. Airtel should know what kind of people it is hiring when it is dealing with millions of customers.

This type of service has spoiled Airtel's image and I will never EVER recommend anyone to opt for Airtel services.

My mobile number is [protected] and my Airtel 3G Dongle connection number is: [protected].

Airtel CANNOT go out of the way to help its customers. Therefore, STAY AWAY from Airtel. It is nothing but a SCAM.

NOTE: Since yesterday, I have requested the Customer Service to send me an e-bill zillions of times, however, they seem to be ignorant and not sure of how they can send an e-bill to a customer. If I would have been in your place, I would have simply verified the customer's e-mail ID and sent him/her a soft copy instead of harassing the already frustrated customer. Still, I have done my duty of paying the bill without even getting one. DOESNT THAT SOUND FUNNY???

Naam bade or Darshan Chote guys. Everybody can earn but only a few manage to provide top quality service. You are from 'make the money and chuck the customer' category.

Extremely Distressed
Rajesh Hira

I G.virinchi requested for an airtel broadband connection through just dial.One of the sales executive reached my place and took on the details.He had first told me that they can provide me connection here and told that i have to pay 500rs as an advance amount and 50rs towards rental agreement and i have given immediately the said amount of 550 Rs and with in couple of minutes he returned me 500rs and took with him 50rs for the preparation of rental agreement.I donno why he had done all this and he told that he would once again verify that whether connection is possible or not in my locality.The second day another executive reached and told me that connection is possible to give in my place and he charged from me 500rs and gave me a customer enrollment form.the number is 470055.After few days the technician reached the place and told me that connection is not possible and amount of 500rs would be mailed to your place via Cheque,As told by him i received the cheque amount.Then what about the amount of Rs 50?.In this way the executives of so called AIRTEL company are collecting the amount in so other form by providing false information.I do not understand in this way the company is making their executives trained.I have been calling the customer care and lodging a complaint against their executives even providing their details with mobile numbers.But no action is being taken and i dint receive any answer from them regarding the amount of 50 RS.This whole process is on the way since 1month.

i have no airtel connection now but why do i give them a single rupee nor they should return my amount they charged for whatever cause they took.I hope this complaint would reach to higher officials of the Airtel company.I do not understand,are these executives trained up to do so?

Finally i could say the procedure of selling Airtel broadband connection is completely misleading.They should charge from the customer only after providing the connection.Collecting amount then techinician coming telling that service cannot be given due to technical problems.Again refunding amount through cheque.All this nonsense is only to waste customers valuable time.

I purchased an internet plan from Airtel on 28th March 2013. The person of contact, Arun, told me that if I pay 3 months advance sum, I'll get to use the wifi router for free, to which I agreed and paid the amount of[protected]p.m. for 4mbps-40GB plan). While taking the connection, I asked him repeatedly if I could change the plan within the month or after a month if I find out that 40GB isn't enough for my needs to which he concurred. But within a month, once I tried reaching out to the customer care for change in plan they said I can't change the plan within 3 months since I've paid the advance amount for such. I told them that I'm in fact moving up with the plan and hence will be paying extra than what I was supposed to pay for 3 months, and that there representative gave me a confirmation while taking the connection. They said if I wanted to change the plan I'll have to pay the monthly bill accordingly and the 3450Rs I gave at the beginning won't be adjusted,i.e. it's as good as lost. This is a complete lack of coordination among the airtel staff since it was their guy who told me about the plan changing.Now this representative's words are-"the customer care is giving me different answers everytime I try them so give me more time". I'd request Airtel to pay heed to my request because this is a fault on their behalf.

DSL no-[protected]_kk
Fixed line no-[protected]

Hello,

I've made a terrible mistake by choosing Airtel as my mobile communication service provider. My number is [protected] and I'm cheated perennially by Airtel. They ruthlessly fraud and swindle consumers money in every possible way. Every single time I recharge it invariably doesn't work and I have to call customer care to ask them to activate. Let me tell my last experience, I planned to recharge a 3g plan and verified airtel website for Chennai location and choose 255 plan as per the website. I made a online recharge and the plan was not activated. I called the customer care, after lot of difficulty I managed to speak to an who informed that there's no 255 plan and asked to recharge for 250. I queried why it's mentioned as 255 plan in website and he didn't have any answer. I recharged again for rs 250 and boy, this time also it wasn't activated. I waited for one whole day and contacted the customer care, again after much difficulty I managed to speak to another who said he don't have answer and will connect to his senior and disconnected the phone. That's it. I was not able to connect to customer care representative again. This is happening for 4th consecutive time and every time after recharge I have ask them to activate, otherwise they keep mum. Once after recharging for an amount of 350, I didn't use my mobile for a month and when I inserted the sim after an month, I was shocked to see 0 balance. Contacting the customer care, they came up with an answer that they reduced 5rs per day as my mobile was gprs enabled. Come on Airtel. Please beg to me if you want money, but don't cheat gullible .

1. I received a missed call from [protected] at 12:10:04 p.m., i.e., in the afternoon on 23 Apr 2013. I did not notice the number and thinking it a missed call of my friends, I called back. and when I called it back, it talked of some lottery. Suspecting the call after some time I dropped the call. Later on I realised the number an ISD call. I haven't subscribed for any ISD call then how I could receive or dial an ISD number. I am also writing complaint to Airtel to stop such automatic ISD service immediately on my number [protected], which I bought from Airtel Office, Jhansi. I am really worried about my security and privacy of the information of my mobile.

2. May I request you to initiate necessary action on the subject matter.
Thank you

Vandana

Dear Team

This mail is with regarding to the pathetic service issue which i had faced with Airtel Digital TV after purchase of it.

On 22nd April, 2013, I had called your customer care for booking of New Airtel Digital TV Connection. After conversation, he sent me a link for the payment through Debit Card for an amount of Rs. 2790. I paid that amount at 12:05 PM on same day and was assured that installation will be done in 24-48 hours. The concerned person, who sent me link for payment has also confirmed about received payment.

Then I received couple of texts in the night saying about `Thank you for choosing Air tel, Customer ID- [protected], Booking ID- 4494632 and recharges for an amount of Rs 2790. Then I waited on 23rd April and 24th April, 2013 that the installation team will come and install it as I am working in private sector too. So I need to manage my official timings. I had received 1st call regarding the address confirmation on 23rd April and on 2nd call on 24th April and they assured me that installation team will come up very soon.

On 24th April, 2012 after completion of 48 hours as promised by Airtel, I called up to register a complaint with company itself first. Unfortunately, the pathetic customer care executives either put my call on hold for a long time or disconnected it. I am totally harassed by the service provided by Airtel. They are very quick to deduct the money but when it comes for service delivery then they are the worst.

Please let me know whom should I believe now..??? I lost faith with Airtel, & planning to disconnect my Mobile, 3G as well & for sure I will spread this across social network shortly, if i am not able to get this issue resolved.

Furthermore, I am going to lodge a formal complaint in consumer court to solve this issue if it is not solved quickly

Regards
Deepinder Singh
[protected]

Hello Sir/Madam,

Myself Kallol Chakraborty, having a airtel no : [protected], taken to Germany with International roaming. But 7th Feb I have lost my mobile in a shop in Germany, so I had blocked my sim for security reason and I had mentioned to customer care guy that please block it temporarily.

I have returned to India on 13th April, and on 14th April I went to Airtel shop to get back the sim, But they told , the sim card is Permanently Disconnected and I cannot get the sim by any chance.

This was not my fault and customer care representative had not informed me about this.

Currently I am in a big trouble and all of the Airtel Persons is putting their hands down and telling me to take a new connection.

So I am begging a help from you, please help me ...

Regards
Kallol Chakraborty
+91-[protected]

sir i lost my mobile and airtel sim card. in that sim card i lost all my contects and messages. i ant all those contects and/or messages back otherwise i lost my business network. that no. is [protected] and my email address is h.[protected]@gmail.com. please sir do reply me as soon as possible

I am G Gopinarayanan, residing at Chennai and i want to disconnect my airtel broadband land line number. The details are as below:

Name : G. Gopinarayanan
A/c. No.: 11615713
Land No.: 43500939
Address: New No. R25, Old. No. R19, 3rd Main Road, Anna Nagar East, Chennai - 600 040.

Subject: Claim refund against charges deducted from my account because of the engineer’s fault.
Dear Sir/Madam,
I Sulochana Bajranglal Kyal, a customer of Airtel Digital TV, Customer ID-[protected], phone no.-[protected], have a complaint to be redressed. On 19th October 2012, I had my account recharged with an amount of Rs.650, and I had been promised a service of 6 months. Around the same time, I had registered a complaint for changing the direction of my dish towards satellite 2, since I was unable to view some channels. The complaint no. for the same was 25238984. When, for the same, your engineer arrived at my place, my set top box had been working properly. For another hour, he had been working on my set top box and changing the direction of the dish. After this procedure, he informs me that my set top box had stopped working and for some reasons had to be changed. So the first question is-Am I responsible to pay for your engineer’s fault? Why should I pay for it when my set top box was working properly before your engineer did something to it?
Secondly, I wasn’t even informed about any such charges regarding set top box, neither by your engineer nor by any messages or notifications that an amount of Rs.350 had been deducted from my balance.
After a couple of months, my T.V suddenly displays the message that there is no more sufficient balance. Shocked at the same, I call up the customer care and then I come to know that Rs.350 has been deducted from my account for changing the set top box. Am I liable to pay for a fault that is not mine?
Sir, your engineer had agreed to the fact that it was his fault and he would be liable for any charges. But to the contrary, he registers a complaint on my behalf without informing me about the same and gets Rs.350 deducted from my balance.
This had been followed by me calling up the customer care more than a 20 times to claim the refund for charges that I should not be paying for. But, there has been no satisfactory response on your side. Such below par services are not expected from so called “AIRTEL DIGITAL TV”.
Finally, on 9th February 2013, I had a complaint no.28162362 registered against the engineer. But again I get the same lax response. After a couple of days, I get a message saying that my complaint had been solved, but I have till date not received any refund of the charges.
Having wasted loads of my time with meager success, I am trying this option of mailing my complaint to you. Having got the same cold response a dozen times from the customer care people that “You won’t get the refund, you may do whatever you want to!” I do hope that this time it would be different. It is a shameful thing for you people that you haven’t been able to redress a consumer’s complaint for 8-10 months. I do expect better services from Bharati Telemedia Ltd as a team. If not, I have got last option of getting my claim redressed through consumer courts. I hope you understand the graveness of the situation. I also do hope that you would do the needful as soon as possible and won’t torture consumers in such disgusting manner again. Awaiting your quick reply.
Thanking you in anticipation.
Yours sincerely,
Sulochana Bajranglal Kyal
Customer id-[protected]
Phone no-[protected]

This is complaint with respect to Fraud of Security Deposit amount, False
information and pathetic service provided by both Airtel Gallery as well as 121
Customer Care service.

Against:
Airtel Gallery:
TELESOFT, Aditya Nakoda Enclave, Shop No. 11, Ground Floor,
Opp. Bigbazar, Sinhagad Road, Pune 411 030
Contact Person: Rohit

Total "8" Accounts sufferring.

Incident:
I have been PREPAID Airtel user for last 8 years along with my family.
In month of February 2013, I got a call from above gallery from one of the
lady, who provided me information about new plan converting prepaid to
postpaid. Then two Airtel authorized agents visited our house.

The information she provided and the agents provided is as follows:
1. CUG Family plan for all 5 old prepaid numbers + 3 new postpaid numbers in my
family with unlimited free calling within the group; and few extra offers as
100 SMS free, airtel to airtel 10 paisa per minute, 149 minutes calling free
2. Plan of INR149/- per month per number
3. Security Deposit of INR400 per number
4. Security Deposit is "Refundable" after 3 months of service usage
Also this is also conveyed by Customer Care, Welcome call as well.

I trusted them and paid INR400 * 8 = INR3200/- with hope that above mentioned
plan will be activated;

NOW, this is what happened in reality:
1. NO CUG Plan activated
2. Plan of INR249/- is activated; instead of INR149/- where GPRS is added,
which is never asked for and is useless.
3. few VAS got activated without notice
4. Security Deposit of only INR200 got sent to Airtel as per customer care guy
told.

Contacted Customer Care for 21 times (each time got different answers and false
promises, and every time there was no past records about my follow ups,
mismatch between info given by Airtel Gallery and Customer Care),
visited Airtel Gallery 13 times (Each time wrong information, false promises,
mismatch between info given by Airtel Gallery and Customer Care, systems not
working, security deposits got up wrong by Customer Care, Spelling Mistakes etc
etc]

Its been more than 3 months of by now, still not a single concern or request
got resolved. The bills are still getting generated on wrong plan.
Getting calls to pay bills. Service has been stopped on few numbers.

This is really pathetic and ridiculous and highly irresponsible and
unacceptable behavior.
Unfortunately, it is "Airtel" brand, which is going to be degraded.

It was worst experience dealing with Airtel.

Hi,

Sir my name is Sailesh and Airtel is my mobile network. Today[protected] at 8.32 AM, an amount of Rs 85 was deducted from my account saying that i have downloaded MP3FULSONG from Airtel. Actually i did not download any songs or anything from Airtel. Even i could not find any thing like that in my download history as well and in my download folder as well.

Even last amount i faced this issue but i ignored it since it was small amount. But these Airtel people are doing it often and this time they directly deducted rs 85 which is not at all acceptable.

As soon as i received message saying that an amount of rs 85 was deducted from my acc for download, i called customer care but they are not listening to what we are telling..

This is ridiculous and if my amount is not refunded i would go option like choosing another network through number portability option .

I want to file a complaint on Airtel on this. Please do assist me.

My Mobile number is [protected].

Regards,
Kethu

Hi,

I have an Airtel Sim card which i am using since 4years now but from last 2 years when i started working in Pune my network has gone drastically down.
I don't get network connection even when i am at home. So, Basically having a cell phone is of no use as my parents and friends can never reach me.
Thanks to the worse customer service of Airtel and there undependable network connection.
i finally requested to port out from Airtel to Idea for better connectivity but Airtel rejected my requested again and again(5 times almost)
Now, my point is i live here in Pune (840 kms) far from my home(Nagpur) and my parents/Friends cannot contact me and neither can i most of the time.
So, if an unfortunate event happen to me i would be not reachable(As my cell phone does not have network)

Just one question Airtel- Rejecting forms of customers without serving the service is it gonna make your company bigger and stronger or just some roadside beggar who is crying for some money.

And worse is your customer service.
i get call from your CSR everyday. and i explain them everyday the same thing.
Your entire CSR team(Agents, Managers, Sr. manager, Delivery head, VP, Everybody associated with it are just bunch of losers who are crying for customers to stay without really doing anything are respecting the fact that they really "PAY' you to serve them.


Now i have lost it!
I want to port out now from Airtel.
I DONT WANT AIRTEL SERVICE ANYMORE NOR ANY RESOLUTION FOR MY NETWORK PROBLEM- I WANT TO PORT OUT(I GUESS THIS IS CLEAR NOW)
if i don't get port out from airtel i will submit this reviews all over the Internet!
making you new connection go down.

Porting id # AZ574294

You guys are still bunch of losers.

respected sir,
airtel is charging me even after discontinuation of services of my mobile postpaid connection. they discontinued my services at the end of march and they are still charrging me after discontinuing all the services. they were overcharging so i didn't paid the bill which led to discontinuation of services. but even after discontinuation of services airtel is charging me which is very wrong. i m a student i cannot afford to pay such unfair bills .i called airtel customer care and they said they will continue to keep charging me even after discontinuation of services which is very wrong. i even asked them to disconnect and close my number permanently but they are not doing that too . sir plz help me and resolve my issue. my details are as follows
name: nikhil gaikwad
airtel postpaid mobile no with discontinued service: [protected]
no on which u can contact me : [protected]

Hi, I am mohammed Iqbal. I am Airtel customer for past 8 years. My mobile number is [protected]. Currently i am facing the issue in call tariff. When i make a call to some one 90 paisa deducted in my account. Previously the offer provided as AtoA 10 paisa Ato other mobiles 30 paise. I contact 3 times to the customer care executive but there is no proper response. I decided to move another network but i am not satisfied the behavior of airtel company. More than 7 years customer is not happy then how about the new comers.

I am fully dissatisfied to the services.I want the clear reason for the behaviour

Thanks
Mohammed iqbal

hi every one just want to create a awareness of online booking of airtel dtv.. i am from chennai booked the airtel DTV HD Plus ID [protected] on April 22, 2013 Sunday, i was guided by airtel CC to do the payment by doing it TWO times in credit card (2*2990=5980) because of wrong messege i got in the confirmation screen.

After payment the CC gave assurance that the installation will get done with in 48 hrs. with bit luck today i got a call from airtel technician for installation but he told like they dont have stock for remote controll for that hd PLUS SET TOP BOX he also told that previous customer also had the same problem in getting the remote he is wating for 1 month, i also asked without the stock availability how they gave assurance they installation will be done with in 48 hrs ?, today was wost day after all i tried 9 times almost spend a hr to reached airtel DTV CC( DAILED 12148) n [protected] spoke regarding booking cancellation and refund my money noN of the responded a single word regarding this time, i have list of CC people voice recorded
when i play back its really craZy about the response they gave AND TRNFERING call to his higher authority got dropped not picked up.. few of the cc speaks hindi even though i select english language IVRS and droped the call.. this really wost ...

how can we use a DTV without a remote ?
they not even registered a complain or took a request from me for booking cancellation or remote stock avilable.

i know this will create a awarness to people how lazy and doing a online booking and dont like to use the DTH without remote.

I have received a sms from airtel on my airtel number [protected] on 22nd April that I will get a talktime of Rs.220 on doing a recharge of Rs.200. So I have done a recharge of Rs.200 on my airtel number [protected] on 23rd April. But I got only Rs.175 as talktime. I don't know the reason. I feel cheated. Please look into the matter.

hello sir/madam
i have complaint about retail stores of airtel.i. paid my bill through cheque or dd.everytime i ask for payment slip they refused and tell me to drop that cheque in drop box.where as our company is linked up with airtel and i need payment slips for billinng from company.so please help me.i also tried your call center helpline but they were very rude and of no help.

Mr. Dharamveer Singh (Chamber 35, Westend Wing Tis Hazari Court Delhi 110054) has issued a Legal Notice under section 403, 405, 406, read with section 420 of the IPC. I am sure Mr Dharamveer Singh has not verified the issues before sending the Legal Notice. We have been facing issues with Airtel Customer Service for a long time, for which I have always registered complaints on Airtel hotline number ([protected]).

The connection in question is for fixed line number [protected] and account number[protected]. Due to poor and rude customer service we had requested closure of connection in December, 2012. We were promised plan change in sometime early September-2012 or October-2012. The offered plan was not given on the account. Repeated requests and complaints at Airtel Customer Service were of no help. A request for account closure was made in December’2012. Thereafter, we started receiving several calls stating that we do not close the connection. Subsequently, Airtel Customer service REPETEADLY offered that we keep the connection for next 3 months without any rental. We still requested closure.

We have been always communicated that Airtel postpaid services have been charged on pro rata basis. A cheque for last payment was made on 5/1/2013. This was returned as Alteration in payees. Subsequently a cheque payment was made on 18/1/2013 for the amount of Rs.1570 vide Cheque no 383858 from Oriental bank of Commerce and a receipt for same was issued(receipt no. 8163432). Thereafter, no statements were received from Airtel and we have not availed any of Airtel’s services.

Now we have received a legal notice. I am at loss to understand the reason. This definitely is harassment of a common man by a MNC to fleece us of money, eventhough we have made the payment as communicated by Airtel.

Please put a stop to this harassment and resolve the issue

I would like to give a complain that i am getting unknown messages & Calls from [protected] (UP East). and these msgs are done by a male person when I call back that number he disconnect i am really frustrated with these call & SMS. please see to the problem.