Airtel Complaints & Reviews

I have a airtel digitalTV HD (AirtelDTH) recording box. One fine day the recording stopped working. The engineer came and told they need to replace the box. It has been close to one month and every day the people at airtel are telling “it will be done today”. Are these guys from other planet? Their today is so long?

Some times they ask me to insert a 4gb+ storage in the box. If i was supposed to do that then why did I pay so much for the box?

Another time they told I have to pay 25Rs extra per month to record. This is cheating.

A lot of times the customer care executive pick up call and disconnect. One day I called these ppl 13 times. This is mental harrshment.

What I infer from this behavior is that they are waiting for my warranty to get over. Because in that case I will have to pay 750Rs extra for the replacement. Airtel is getting converted to a cheat store. One time they even closed my complain. I had to raise a new one.

Consumer number : [protected]

Complain ID: 29519317

I have posted this complain also in
http://www.indiaconsumerforum.org/airtel-digital-tv-complaint-not-resolved-for-l...⇄
Still nothing happened.

Every day they call and ask the same questions, like what is the problem? Do I really need to tell the problem every day? Or airtel expects more problem with the digital box? Such a buggy box?
Every day they promise that the issue will be resolved that day.
I was also thinking of taking airtel braodband, thank god i did not take it. Previously the service of airtel was very good. But now a days its pathetic. The local cable guy gives response in 2-3 days for major issues. But airtel 2-3 weeks(Well its been more right now for me). Now i got the reason why no one in this building took airtel digitalTV except me.

Well 10.53 AM they called and told they will call me back in 1 hour. Now it is 2PM. So as per airtel one hour is not yet over.
They just call you to mentally harass.

This is to inform you that I had submitted a letter to AIRTEL Customer Care Division on 11 April 2013 and requested for disconnection of service. Since then I have received innumerable calls from their customer care division nagging me not to discontinue the service. I don't have so much time to speak at length to the executives daily to refuse the plan to continue.

Now though the number is not working any more, two of their MALE executives are hounding my residence at any hour to meet me (even late night), and tormenting my old parents so much that they are getting agitated (they have sugar, their BP is rising/ falling). What is this? My parents are being insulted that I have defaulted in paying my bill, but the due date for my last bill is 1st May. Who gave these men the right to trouble my parents and create disruption in my personal life just because I had availed AIRTEL postpaid service, and now am discontinuing it?

This should not have been the case - they still have my deposit amount of INR 300, which I was told shall be refunded to me the day I submit the disconnection request letter (at the time of taking the number) but now I am being told differently by different executives - 6 weeks, 60 days, 6 months etc. It is utterly confusing and disgusting.

Furthermore, all my relatives and friends availing AIRTEL post-paid service are stunned at the proceedings, and they too are planning to discontinue. Additionally, my husband, my parents, and myself have multiple AIRTEL connections, and shall discontinue all if this torture of hounding home to torment two senior citizens continue.

Moreover, with this history I am sure AIRTEL will never return the deposit amount of INR 300. Finally, due to family situation created by their men in the last few days, I am not in a position to pay the last bill anymore. I have e-mailed and request them to adjust it with the deposit because my bill is less than the deposit. I ALSO REQUEST THEM TO CONFIRM BY E-MAIL REGARDING THE ADJUSTMENT AND THAT I NEED NOT PAY THE LAST BILL ANYMORE AND MOST IMPORTANTLY NO MEN WILL BE SEND TO MY RESIDENCE TO BULLY EITHER ME OR MY PARENTS.

Dear Sir, I have received inflated mobile bill for Nov'12 for Rs. 1800/- which is now increased to Rs.2400/- i am mentally harassed by the co. by sending letters and officials for receving payment. they have charged 900 smes to singal unknown no. which officials who visit my residence also confirms is wrong. i have now received letter to pay rsd. 2400/- today i.e. 25th April 2013 or else the matter will be sent to court. i spoke to company official Mr. Tripathy Mob : [protected] who was very rude and asked to do what is return in letter, kindly help as i feel cheated and very nervous.

I have an airtel number [protected] of jamshedpur circle. Whenever i make a call after that when the balance is displayed it is shown that on recharge of Rs.50 I will get a talktime of Rs.50 but it is not so. Yesterday I did an online recharge of Rs.50 at around 4pm but I received a talktime of only Rs.41.5. I am in a loss of what to do.Please look into the matter.

i recieve missed call from [protected] at 12:10:04 p.m., i.e., in the afternoon on 24 Ap 2013. I did not notice the number and thinking it a missed call of my friends, I called back. and when I called it back, it talked of some lottery. n it was fake n deduct my balance . kindly take necessary action

Hi,

I tried to port out from airtel, but they every time reject my request.

As per them i have register as a cug connection, but i 5-6 times went to airtel center and requested to stop my cug plan and they every time said that now they have stop that service from my account.

Still every time my portability request is rejected.

Please help me with this.

Thanks,
Anand
anand.[protected]@gmail.com

Respected Sir / Madam
4 or 5 months back, I lost my AIRTEL sim card ([protected]) . I forget to register complaint about this matter to AIRTEL customer care. Upto last day there is no disturbance like calls or messages from this number. But today onward me and my friends getting calls from the above number.So I want to know, currently who is using this number. So kindly request you to give me the full details of the customer who is using the AIRTEL number [protected].

I, Rajesh Hira, shifted to Airtel from MTS 2 - 3 weeks back. While purchasing the 3G Net connection - dongle, the DSA representatives gave me lucrative offer and good service due to which I assumed that Customer Service provided by Airtel must be one of the best. The connection was working absolutely fine till a 8 - 10 days after purchasing the connection, I received an SMS alert which asked me to pay Rs. 1500 to enjoy continuous services. According to the SMS, I had exceeded my credit limit. This was highly impossible because my usage is not more than 2 GB and therefore, I had opted for 2 GB in Rs. 450 plan. Therefore, I called the Customer Service. The CSR told me that I should ignore these SMSes and should make the payment once the bill is generated. He also told me that I should pay whatever amount is mentioned in the 'to-be-generated' bill. The matter ended there.

After a few days, I got another call from Airtel asking where I would like to receive my 3G internet bills. I made it very clear to them that alongwith a hard copy of the bill (to be sent to my residential address - which was verified by the CSR), I need an e-bill (soft copy) to be sent to my Gmail ID. The CSR verified my Gmail ID as well and assured me that I would receive a hard copy as well as soft copy of the bill.

Now, again, after a week or so, I received an SMS at around 11.30 PM on Tues, Apr 23 saying that I should deposit Rs. 1500 within 24 hours. Otherwise, Airtel will discontinue my services. I called up Customer Service for clarification and the CSR told me that I have to pay Rs. 555 only within 24 hours and that my net connection WILL NOT BE deactivated within this timeframe.

This was a bit strange for me because I neither received a hard copy nor a soft copy of the bill and just received this SMS out of nowhere.

On Wed, Apr 24, my net was disconnected at around 8.455 AM (Airtel didnt even wait for 24 hours as they mentioned in their SMS). I went to the gallery at around 1 PM and paid Rs. 555 (as told by the Customer Service rep the previous day). I have the receipt of this payment made at the gallery. The girl at the help desk asked me to call 888 to reactivate my internet service. I contacted 888 from the gallery itself and the female who answered my call, gave me a confirmation of the payment made by me and assured me that the connection will be reactivated in the next 4 hours.

I waited till 6 PM but no progress. Therefore, I contacted Customer Service again. From here on, Airtel guys started throwing me like a soccer ball from one department to other department just like government offices do. But, not one person from any of these departments showed that they have been trained to provide the best Customer Service and to resolve customer's issues ASAP. From their conversations and attitudes, it seemed that they just care about their salaries and they are not even bothered to retain a new customer. After several attempts (bouncing from one dept to another), I spoke with Deepak and again, he confirmed the payment credited and assured me that the connection will be reactivated in the next 30 minutes. No progress in 30 minutes as well. I contacted Customer Service again and this time, Deepak answered my call again. He gave me a deadline of 30 minutes (AGAIN!!!). NO PROGESS IN THE NEXT 30 MINUTES AS WELL.


By then, I was completely exhausted and tried contacting the LAZY Customer service once again. This call was the worst call of my life because the CSR, without even checking my account details, gave me a random, exorbitant figure of Rs. 8000+ as the outstanding amount. The CSR's name is Sautik. I felt numb after he gave me this figure because in my entire life, till date, I havent used Net connection worth Rs. 8000+. When I started screaming at the top of my voice, the CSR checked the facts and agreed that Rs. 8000+ is not my outstanding amount and he also confirmed the payment credit of Rs. 555. I am planning to sue this guy Sautik - being in Customer Service, he is not supposed to give incorrect information to the customer. If he is unable to use his process knowledge properly then he is supposed to transfer to the call to his direct higher-ups, however, he CANNOT give (COMPLETELY) incorrect information to a customer. He gave me a 4 hours deadline again.

It is 9.07 PM now and the net connection is still not on. I have lost all hopes now but I request all the other consumers in this forum to highlight such issues openly more often so that others dont suffer.

I had never used Airtel in the past and this was my first experience with Airtel. This is the first time I am bad mouthing an internet service provider. I have used Vodafone and MTS in the past and their Customer Service and other services are not that bad compared to Airtel. The guys from Customer Service who DID NOT HELP ME AT ALL are providing services on behalf of Airtel which means Airtel should take the accountability of the information provided by the agents. Airtel should know what kind of people it is hiring when it is dealing with millions of customers.

This type of service has spoiled Airtel's image and I will never EVER recommend anyone to opt for Airtel services.

My mobile number is [protected] and my Airtel 3G Dongle connection number is: [protected].

Airtel CANNOT go out of the way to help its customers. Therefore, STAY AWAY from Airtel. It is nothing but a SCAM.

NOTE: Since yesterday, I have requested the Customer Service to send me an e-bill zillions of times, however, they seem to be ignorant and not sure of how they can send an e-bill to a customer. If I would have been in your place, I would have simply verified the customer's e-mail ID and sent him/her a soft copy instead of harassing the already frustrated customer. Still, I have done my duty of paying the bill without even getting one. DOESNT THAT SOUND FUNNY???

Naam bade or Darshan Chote guys. Everybody can earn but only a few manage to provide top quality service. You are from 'make the money and chuck the customer' category.

Extremely Distressed
Rajesh Hira

I G.virinchi requested for an airtel broadband connection through just dial.One of the sales executive reached my place and took on the details.He had first told me that they can provide me connection here and told that i have to pay 500rs as an advance amount and 50rs towards rental agreement and i have given immediately the said amount of 550 Rs and with in couple of minutes he returned me 500rs and took with him 50rs for the preparation of rental agreement.I donno why he had done all this and he told that he would once again verify that whether connection is possible or not in my locality.The second day another executive reached and told me that connection is possible to give in my place and he charged from me 500rs and gave me a customer enrollment form.the number is 470055.After few days the technician reached the place and told me that connection is not possible and amount of 500rs would be mailed to your place via Cheque,As told by him i received the cheque amount.Then what about the amount of Rs 50?.In this way the executives of so called AIRTEL company are collecting the amount in so other form by providing false information.I do not understand in this way the company is making their executives trained.I have been calling the customer care and lodging a complaint against their executives even providing their details with mobile numbers.But no action is being taken and i dint receive any answer from them regarding the amount of 50 RS.This whole process is on the way since 1month.

i have no airtel connection now but why do i give them a single rupee nor they should return my amount they charged for whatever cause they took.I hope this complaint would reach to higher officials of the Airtel company.I do not understand,are these executives trained up to do so?

Finally i could say the procedure of selling Airtel broadband connection is completely misleading.They should charge from the customer only after providing the connection.Collecting amount then techinician coming telling that service cannot be given due to technical problems.Again refunding amount through cheque.All this nonsense is only to waste customers valuable time.

I purchased an internet plan from Airtel on 28th March 2013. The person of contact, Arun, told me that if I pay 3 months advance sum, I'll get to use the wifi router for free, to which I agreed and paid the amount of[protected]p.m. for 4mbps-40GB plan). While taking the connection, I asked him repeatedly if I could change the plan within the month or after a month if I find out that 40GB isn't enough for my needs to which he concurred. But within a month, once I tried reaching out to the customer care for change in plan they said I can't change the plan within 3 months since I've paid the advance amount for such. I told them that I'm in fact moving up with the plan and hence will be paying extra than what I was supposed to pay for 3 months, and that there representative gave me a confirmation while taking the connection. They said if I wanted to change the plan I'll have to pay the monthly bill accordingly and the 3450Rs I gave at the beginning won't be adjusted,i.e. it's as good as lost. This is a complete lack of coordination among the airtel staff since it was their guy who told me about the plan changing.Now this representative's words are-"the customer care is giving me different answers everytime I try them so give me more time". I'd request Airtel to pay heed to my request because this is a fault on their behalf.

DSL no-[protected]_kk
Fixed line no-[protected]

Hello,

I've made a terrible mistake by choosing Airtel as my mobile communication service provider. My number is [protected] and I'm cheated perennially by Airtel. They ruthlessly fraud and swindle consumers money in every possible way. Every single time I recharge it invariably doesn't work and I have to call customer care to ask them to activate. Let me tell my last experience, I planned to recharge a 3g plan and verified airtel website for Chennai location and choose 255 plan as per the website. I made a online recharge and the plan was not activated. I called the customer care, after lot of difficulty I managed to speak to an who informed that there's no 255 plan and asked to recharge for 250. I queried why it's mentioned as 255 plan in website and he didn't have any answer. I recharged again for rs 250 and boy, this time also it wasn't activated. I waited for one whole day and contacted the customer care, again after much difficulty I managed to speak to another who said he don't have answer and will connect to his senior and disconnected the phone. That's it. I was not able to connect to customer care representative again. This is happening for 4th consecutive time and every time after recharge I have ask them to activate, otherwise they keep mum. Once after recharging for an amount of 350, I didn't use my mobile for a month and when I inserted the sim after an month, I was shocked to see 0 balance. Contacting the customer care, they came up with an answer that they reduced 5rs per day as my mobile was gprs enabled. Come on Airtel. Please beg to me if you want money, but don't cheat gullible .

1. I received a missed call from [protected] at 12:10:04 p.m., i.e., in the afternoon on 23 Apr 2013. I did not notice the number and thinking it a missed call of my friends, I called back. and when I called it back, it talked of some lottery. Suspecting the call after some time I dropped the call. Later on I realised the number an ISD call. I haven't subscribed for any ISD call then how I could receive or dial an ISD number. I am also writing complaint to Airtel to stop such automatic ISD service immediately on my number [protected], which I bought from Airtel Office, Jhansi. I am really worried about my security and privacy of the information of my mobile.

2. May I request you to initiate necessary action on the subject matter.
Thank you

Vandana

Dear Team

This mail is with regarding to the pathetic service issue which i had faced with Airtel Digital TV after purchase of it.

On 22nd April, 2013, I had called your customer care for booking of New Airtel Digital TV Connection. After conversation, he sent me a link for the payment through Debit Card for an amount of Rs. 2790. I paid that amount at 12:05 PM on same day and was assured that installation will be done in 24-48 hours. The concerned person, who sent me link for payment has also confirmed about received payment.

Then I received couple of texts in the night saying about `Thank you for choosing Air tel, Customer ID- [protected], Booking ID- 4494632 and recharges for an amount of Rs 2790. Then I waited on 23rd April and 24th April, 2013 that the installation team will come and install it as I am working in private sector too. So I need to manage my official timings. I had received 1st call regarding the address confirmation on 23rd April and on 2nd call on 24th April and they assured me that installation team will come up very soon.

On 24th April, 2012 after completion of 48 hours as promised by Airtel, I called up to register a complaint with company itself first. Unfortunately, the pathetic customer care executives either put my call on hold for a long time or disconnected it. I am totally harassed by the service provided by Airtel. They are very quick to deduct the money but when it comes for service delivery then they are the worst.

Please let me know whom should I believe now..??? I lost faith with Airtel, & planning to disconnect my Mobile, 3G as well & for sure I will spread this across social network shortly, if i am not able to get this issue resolved.

Furthermore, I am going to lodge a formal complaint in consumer court to solve this issue if it is not solved quickly

Regards
Deepinder Singh
[protected]

Hello Sir/Madam,

Myself Kallol Chakraborty, having a airtel no : [protected], taken to Germany with International roaming. But 7th Feb I have lost my mobile in a shop in Germany, so I had blocked my sim for security reason and I had mentioned to customer care guy that please block it temporarily.

I have returned to India on 13th April, and on 14th April I went to Airtel shop to get back the sim, But they told , the sim card is Permanently Disconnected and I cannot get the sim by any chance.

This was not my fault and customer care representative had not informed me about this.

Currently I am in a big trouble and all of the Airtel Persons is putting their hands down and telling me to take a new connection.

So I am begging a help from you, please help me ...

Regards
Kallol Chakraborty
+91-[protected]

sir i lost my mobile and airtel sim card. in that sim card i lost all my contects and messages. i ant all those contects and/or messages back otherwise i lost my business network. that no. is [protected] and my email address is h.[protected]@gmail.com. please sir do reply me as soon as possible

I am G Gopinarayanan, residing at Chennai and i want to disconnect my airtel broadband land line number. The details are as below:

Name : G. Gopinarayanan
A/c. No.: 11615713
Land No.: 43500939
Address: New No. R25, Old. No. R19, 3rd Main Road, Anna Nagar East, Chennai - 600 040.

Subject: Claim refund against charges deducted from my account because of the engineer’s fault.
Dear Sir/Madam,
I Sulochana Bajranglal Kyal, a customer of Airtel Digital TV, Customer ID-[protected], phone no.-[protected], have a complaint to be redressed. On 19th October 2012, I had my account recharged with an amount of Rs.650, and I had been promised a service of 6 months. Around the same time, I had registered a complaint for changing the direction of my dish towards satellite 2, since I was unable to view some channels. The complaint no. for the same was 25238984. When, for the same, your engineer arrived at my place, my set top box had been working properly. For another hour, he had been working on my set top box and changing the direction of the dish. After this procedure, he informs me that my set top box had stopped working and for some reasons had to be changed. So the first question is-Am I responsible to pay for your engineer’s fault? Why should I pay for it when my set top box was working properly before your engineer did something to it?
Secondly, I wasn’t even informed about any such charges regarding set top box, neither by your engineer nor by any messages or notifications that an amount of Rs.350 had been deducted from my balance.
After a couple of months, my T.V suddenly displays the message that there is no more sufficient balance. Shocked at the same, I call up the customer care and then I come to know that Rs.350 has been deducted from my account for changing the set top box. Am I liable to pay for a fault that is not mine?
Sir, your engineer had agreed to the fact that it was his fault and he would be liable for any charges. But to the contrary, he registers a complaint on my behalf without informing me about the same and gets Rs.350 deducted from my balance.
This had been followed by me calling up the customer care more than a 20 times to claim the refund for charges that I should not be paying for. But, there has been no satisfactory response on your side. Such below par services are not expected from so called “AIRTEL DIGITAL TV”.
Finally, on 9th February 2013, I had a complaint no.28162362 registered against the engineer. But again I get the same lax response. After a couple of days, I get a message saying that my complaint had been solved, but I have till date not received any refund of the charges.
Having wasted loads of my time with meager success, I am trying this option of mailing my complaint to you. Having got the same cold response a dozen times from the customer care people that “You won’t get the refund, you may do whatever you want to!” I do hope that this time it would be different. It is a shameful thing for you people that you haven’t been able to redress a consumer’s complaint for 8-10 months. I do expect better services from Bharati Telemedia Ltd as a team. If not, I have got last option of getting my claim redressed through consumer courts. I hope you understand the graveness of the situation. I also do hope that you would do the needful as soon as possible and won’t torture consumers in such disgusting manner again. Awaiting your quick reply.
Thanking you in anticipation.
Yours sincerely,
Sulochana Bajranglal Kyal
Customer id-[protected]
Phone no-[protected]

This is complaint with respect to Fraud of Security Deposit amount, False
information and pathetic service provided by both Airtel Gallery as well as 121
Customer Care service.

Against:
Airtel Gallery:
TELESOFT, Aditya Nakoda Enclave, Shop No. 11, Ground Floor,
Opp. Bigbazar, Sinhagad Road, Pune 411 030
Contact Person: Rohit

Total "8" Accounts sufferring.

Incident:
I have been PREPAID Airtel user for last 8 years along with my family.
In month of February 2013, I got a call from above gallery from one of the
lady, who provided me information about new plan converting prepaid to
postpaid. Then two Airtel authorized agents visited our house.

The information she provided and the agents provided is as follows:
1. CUG Family plan for all 5 old prepaid numbers + 3 new postpaid numbers in my
family with unlimited free calling within the group; and few extra offers as
100 SMS free, airtel to airtel 10 paisa per minute, 149 minutes calling free
2. Plan of INR149/- per month per number
3. Security Deposit of INR400 per number
4. Security Deposit is "Refundable" after 3 months of service usage
Also this is also conveyed by Customer Care, Welcome call as well.

I trusted them and paid INR400 * 8 = INR3200/- with hope that above mentioned
plan will be activated;

NOW, this is what happened in reality:
1. NO CUG Plan activated
2. Plan of INR249/- is activated; instead of INR149/- where GPRS is added,
which is never asked for and is useless.
3. few VAS got activated without notice
4. Security Deposit of only INR200 got sent to Airtel as per customer care guy
told.

Contacted Customer Care for 21 times (each time got different answers and false
promises, and every time there was no past records about my follow ups,
mismatch between info given by Airtel Gallery and Customer Care),
visited Airtel Gallery 13 times (Each time wrong information, false promises,
mismatch between info given by Airtel Gallery and Customer Care, systems not
working, security deposits got up wrong by Customer Care, Spelling Mistakes etc
etc]

Its been more than 3 months of by now, still not a single concern or request
got resolved. The bills are still getting generated on wrong plan.
Getting calls to pay bills. Service has been stopped on few numbers.

This is really pathetic and ridiculous and highly irresponsible and
unacceptable behavior.
Unfortunately, it is "Airtel" brand, which is going to be degraded.

It was worst experience dealing with Airtel.

Hi,

Sir my name is Sailesh and Airtel is my mobile network. Today[protected] at 8.32 AM, an amount of Rs 85 was deducted from my account saying that i have downloaded MP3FULSONG from Airtel. Actually i did not download any songs or anything from Airtel. Even i could not find any thing like that in my download history as well and in my download folder as well.

Even last amount i faced this issue but i ignored it since it was small amount. But these Airtel people are doing it often and this time they directly deducted rs 85 which is not at all acceptable.

As soon as i received message saying that an amount of rs 85 was deducted from my acc for download, i called customer care but they are not listening to what we are telling..

This is ridiculous and if my amount is not refunded i would go option like choosing another network through number portability option .

I want to file a complaint on Airtel on this. Please do assist me.

My Mobile number is [protected].

Regards,
Kethu

Hi,

I have an Airtel Sim card which i am using since 4years now but from last 2 years when i started working in Pune my network has gone drastically down.
I don't get network connection even when i am at home. So, Basically having a cell phone is of no use as my parents and friends can never reach me.
Thanks to the worse customer service of Airtel and there undependable network connection.
i finally requested to port out from Airtel to Idea for better connectivity but Airtel rejected my requested again and again(5 times almost)
Now, my point is i live here in Pune (840 kms) far from my home(Nagpur) and my parents/Friends cannot contact me and neither can i most of the time.
So, if an unfortunate event happen to me i would be not reachable(As my cell phone does not have network)

Just one question Airtel- Rejecting forms of customers without serving the service is it gonna make your company bigger and stronger or just some roadside beggar who is crying for some money.

And worse is your customer service.
i get call from your CSR everyday. and i explain them everyday the same thing.
Your entire CSR team(Agents, Managers, Sr. manager, Delivery head, VP, Everybody associated with it are just bunch of losers who are crying for customers to stay without really doing anything are respecting the fact that they really "PAY' you to serve them.


Now i have lost it!
I want to port out now from Airtel.
I DONT WANT AIRTEL SERVICE ANYMORE NOR ANY RESOLUTION FOR MY NETWORK PROBLEM- I WANT TO PORT OUT(I GUESS THIS IS CLEAR NOW)
if i don't get port out from airtel i will submit this reviews all over the Internet!
making you new connection go down.

Porting id # AZ574294

You guys are still bunch of losers.