Airtel Complaints & Reviews

Sir,
I am an airtel prepaid user and my number is [protected]. it has happened twice in past 7 days that I get a message from airtel regarding thanks for downloading some wallpaper from their site and I have been charged Rs. 5.0. I am not downloading anything. when I call customer care they respond in a casual way and say it cannot be refunded back.
kindly do the needful.hoping for a quick response.


Thanks

sir,i lost my mobile no.[protected] and i want to close it now and start on new another AIRTEL SIM thank you

I used Airtel Broadband (account Number [protected] and phone number [protected].) for several months in Bangalore.
I was out of station for two months and couldn't able to pay the bill , hence the line disconnected in end of December 2011
After disconnection also they keep on sending bills through my email. In the month of April I got one e-mail from Collections.[protected]@in.airtel.com , Asking me to pay an outstanding amount of Rs. 4908.00
I got one call from customer care asking me to pay whole amount when I told her that I have not used after December as line was disconnected. Finally she told that if I will pay Rs.4000.00 then the matter will settled and I will receive one settlement statement.I paid 4000 through cheque on May 9, 2012 and I got one receipt No.[protected].
I followed up customer care through e-mails and phone calls for settlement statement but I didn't got any reply on that matter

On January 29th I got one call from a number [protected], person claiming that he is lawyer in Delhi District Court saying that there is a case registered against my name in Delhi by Airtel. If I want to close the case then within one hour I have to pay the due amount , I didn't respond to that call again he called me on that day evening and asked if I paid or not if not I have to come to Delhi and pay the penalty of Rs.24000 and/or legal action.

Again on yesterday i.e. 11th Feb I got a call from same number asking to make the payment before 5 pm today , else legal action will be taken against case number 12116/2013 .
Today morning I got call from some other number.[protected] ( Claiming Adv Arjun of Delhi dist. Court) and telling the same thing

Why should I pay more even after I have paid more for unused usage.
Any help with this regard to close this matter would be highly appreciated.
Please advice and help.
Calls/threats such as this causes immense stress to customers.

i regular reacharge to 4 mobile on same time but2 mobile has recharge successfull and my credit card is pay full amount , i meam (4 mobile recharge chargeg)

Hi Team,
I am Priya Tadas,regular user of air-tel and my mobile no. is [protected].
I have faced issue of auto-downloading of Value Pack four times in January month and charges for each downloading was Rs.99. First time I ignore the deduction but when second time it happened I called 121(customer care) and requested to deactivate the value pack as well as to refund the whole amount and they refunded total amount (Rs.99) for second time. After this incidence, the same history repeated for each week in January month but when I called the customer care(after third time reduction) they told me that they couldn't refund the amount although I told them that they had already refunded the amount for second time.
I would like to mention that after 1st deduction I was pretty much careful while using internet on mobile and I am damn sure that I didn't click on any link.
Now I have changed my plan to postpaid but its my right to get my money back as its not a small amount for me. So Team, I request you all please tell me what should I do to refund the cash (viz, Rs. 297).
Please do the needful.

Thanks in advance.

aitel offer sms i am recieved sir.i am recharge the online 69 rubees .but no recieved for offer.i am complaint the 198 toll free number number.complaint id-[protected].no solve problem.my mobile no:[protected].

I took datacard connection 4-5 months back. As per information by company executive and offer document signed am supposed to get Rs150 pm discount on bill amount. For 1st month bill i did not get any -discount and hopefully Dec-12 or late Nov onwards am not using the service. The SIM number is -[protected]H1-WD. When they called me for payment of due amount Rs950, asked customer care to stop the service and credit Rs150 which is due to me. But they did not do and now company is threatening me and asking to pay penalty of roughly Rs2000 extra for service...One month bill due is there which i agree but not more than that...Now company is telling we will inform police and threating me ....due to above dispute i did not pay amount to company....please help me ....

Sir, I took a Airtel prepaid SIM paying Rs.80 1.5 months back...SIM NO-[protected]H2SYS1209. Till now sim is not active after several follow and visiting airtel store, they are proving reason that there is documentation issue, when i asked for returning my money if the sim is not getting active they are saying no. Not even returning my money, wasted lot of time with them but no response....

Customer ID [protected]
Name Prachi Deshmukh

Please note that connection has been surrendered and the set top box, dish, cable, etc. everything has been taken away by the concerned engineers. Inspite of this we are getting reminders from Airtel that the balance is low and recharge is required. No doubt Airtel can act this funny but this is irritating us and causing unnecessary trouble. Daily atleast 8-10 reminder calls are being made by Airtel and an automated tape is being played. Please stop this nuisance and try to understand that we are not at all interested in Airtel.

I am Naren Bhatt and is a corporate customer of Air Tel.

My son owe Ph:[protected] and had old mobile Model. He is subscribed to get daily billing SMS from AIRTEL.
I got him a new instrument on 9/11/2012 - and the internet got activated though not requested for.
I have also internet available on my AIRTEL so we continued the same with a feeling that as the charges shall be Rs 100/ per month.

However the SMS for charges showed sudden increase in his billing charges.
We ignored the 1st message with a view that there might be some mistake.
But in just 2 days and 19 hours (from 9/11/2012 20:31 Hours to 12/11/2012 15:44 Hours the bill charged (split in to 2 different billing cycle) more than Rs . 1500/-.
In 2 days net charges are Rs.1700/- and we do not know when the service was activated?

I continued to pay the bill through net for the voice calls and lodged several complaints from my log ID. I also registered telephone complaints.
I pay all the bills (ON THE SAME day) for this phone, even bill for the month of Jan Feb (Cut off day 12th Feb) was paid on 13th Feb 2013.

Now with penalty and all the charges are Apprx. Rs 1700/-.
From last two days my son’s outgoing calls are stopped.

He is in school and he is unable to contact me often.
I am in deep problem
Please help.

I have a airtel number [protected] which I am currently using on my Samsung Galaxy -I5801 at Jamshedpur.Recently a problem is popping up whenever I travel to Kolkata. My internet doesnot work although I have configured my phone with the required settings.(My internet works properly at Jamshedpur).It creates a lot of problem for me as I need to travel to Kolkata now -and- then.Please help , I need to resolve my problem as soon as possible.

i am sumankumar s/o hariram using ur airtel company's prepaid connection with number [protected] and i want the incoming and outgoing details for last seven days. if possible Please send call detail on my google ID [protected]@gmail.com as early as possible. send me detail. thank you.

I had applied for MNP from my reliance no [protected]. It was my mistake that I chose Airtel. I was give SIM and was asked to Submit my details which was done on 4th feb 2013. I was told that address verification will happen and then the connection will be activated. Address's verification was done by a person by coming to my house and I was told that anytime the connection will be active. after that many times I have called call center and I was told that I have to go to local service center.
Here my journey to most horrible experience began, I have visited 2 times and my wife must have visited 3 times. It is observed that the leader who is supposed to manage keeps you guiding to some counter and then that person to some other counter and like this you keep on moving one counter to another. After wasting of hours almost 2 Hrs every time you are told that go home and it will be started in 24 Hrs...but nothing happens. you may find some intelligent fellow among them who will give his personal no you and assure personalized services, but he will never pick up your phone, one such name is Swapnil in Borivali west Centre.
I found many like me grumbling frustration in this center, but the staff keeps on guiding you to exit door shamelessly.

Airtel Data Card Fraud unveiled

Data card number : [protected]

Issue : Repeated disconnection while startup, very very Frequent disconnection every 15 minutes, signal fluctuation in whole of north chennai but not in south chennai (proves that there is no issue with the data card or the SIM card)

Troubleshooting : Done with all the possible troubleshooting like CHANGING PROFILES, DE-REGISTERING AND RE-REGISTERING NETWORKS, RE-INSTALLING DATA CARD, PLUG-OUT AND PLUG-IN TO ANOTHER PORT / COMPUTER / LAPTOP. Nothing works. (Only works while in South Chennai)

Conclusion : Looks like Airtel has decided that people in North Chennai are poor and they would not complain even if the service is poor as they are poor and illiterate. Also that South Chennai is much better and to put their efforts there instead.

Fradulent operations by Airtel : They have provided a so-called toll-free number[protected] mentioning support for all their data card related issues. But if you call the toll free number they only provide tech support and that too with who do not know anything about computers or networking. And everybody who are professionally trained to give false promises and information as possible. Atleast 30 call-backs were promised but none of them were made.

Secondly this so-called toll free number does not provide any billing information, NOT EVEN THE BASIC information like the bill amount that we are supposed to pay. Even though they have that information right in front of that screen.

And they want us to call a completely another dept which has a charge-able number only then they would be able to provide us the billing details. On top of that this chargeable number never works.

On top of all this COMPLAINTS AND CASES ARE CLOSED WITHOUT WORKING ON THE ISSUE OR THE CUSTOMERS CONSENT. BY STATING IN THE COMPLAINT LOGS THAT THEY HAVE TRIED TO REACH THE CUSTOMER BUT NOT REACHABLE. I have several times in fact with different data card numbers have checked with this particular scene they have in-fact closed several cases without working or customers consent. Such a bold act is only possible by Airtel.

All of the above proves that these people are highly trained to scam / cheat people just to suck-out money from customers.

I WANT TO ADD THIS AS A CHERRY ON TOP OF A CAKE :

THE DATA CARD PROVIDES A SPEED OF 5 TO 7 kbps against 128 kbps speed which I'm supposed to get (it takes 6 or 7 minutes to open Google page with that speed) WHICH NOBODY IN THIS WORLD CAN GIVE NOT EVEN THE OLD BSNL DIAL-UP SERVICE. BUT AIRTEL IS PROVIDING SUCH A WONDERFUL SERVICE IN THE NAME OF 7.2 MBPS... KUDOS

I bet Airtel would take atleast 20 more years to reach 7.2 MBPS service. Its a challenge to every one of you working in Airtel, to show us atleast 1.2 MBPS in this city.

WHEN I ENQUIRE OR COMPLAIN IT TO THE CUSTOMER SERVICE THEIR RESPONSE IS : "After ur 6GB usage that is the maximum speed (5 to 7 kbps) that you can get or expect and nothing more that that"

Fantabulous Service Demonstrated by Airtel. Let me pass on the word everywhere possible. Actually I'm planning to start a blog because of the over-whelming response on online forums for Airtel complaints.
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Internet Services

*********Below is the reply for the above complaint from Airtel****************

Posted on 13-Feb-2013 , Posted by [protected]@in.airtel.com Send Mail
Namaste,

This is to inform you that your concern listed on 12 feb. 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Posted on 15-Feb-2013 , Posted by [protected]@in.airtel.com Send Mail
Namaste

We would like to inform you that your concern listed 12 Feb. 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33


************MY REPLY TO THEIR RESPONSE******************

Posted on 16-Feb-2013 , Posted by Send Mail
MAY I KNOW WHAT RESOLUTION YOU HAVE GIVEN...?

NOT EVEN A SINGLE CALL HAS BEEN MADE TO CHECK IF I EVEN HAVE SUCH AN ISSUE OR NOT...

BUT THE CASE IS CLOSED ALREADY, DO YOU THINK WE ARE ? (LIKE YOU)

*** WHAT A CHEAT YOU MUST BE IN UR REAL-LIFE (Deepak Mohod) CHEAT UR FAMILY MEMBERS, NOT ME...? ***

SCAMSTERS - THIS AGAIN PROVES MY POINT IN THE ABOVE COMPLAINT THAT (((THE CASES ARE BEING CLOSED FRAUDULENTLY))) WITHOUT WORKING ON THE ISSUE OR EVEN THE CUSTOMERS CONSENT.

JUST BECOZ OF THIS FRAUDULENT MOVE, JUST WATCH WHAT I'M ABOUT TO DO, U MONEY SUCKING, SCAMMING CHEATS...

Note : To all the customers who read this and various other AIRTEL complaint posts, please send me the below details...

1>Ur Name:
2>Number and/or eMail ID:
3>Ur issue in short:

To : [protected]@yahoo.com

- Lets file a litigation against these Cheating Scamsters. I know how to file a litigation without spending a single rupee... So support me on this if you want to...

1>Get what you pay for ,
2>To get the respect what you deserve,
3>To get compensated for the ill treatment that Airtel has done...
4>To Teach a good lesson to Airtel for Scamming.

Lets give them some work to do...

Thanx, Guys...

AIRTEL = CHEATS

LHS = RHS

Hence proved......

Please provide as much information as possible..I have karboon a15 and using airtel sim as per the offer of 6 months unlimited data from airtel the offer is still not started yet.I bought a15 in December 2012.

i have lost my mobile and when i am calling my no. i am getting response switch off. so please stop the all service of my no. now
Date of lost phone: 15/Feb/2013
Sim card details:
mobile no. [protected]
Add. - RZ B 29 mahavir enclave ND 45
Palam dabri road.
pin no. - 110045

dear sir my mobile no.[protected].my number is disconneceted.i am using my number with recharge of amount 199/- every time;but my no. is disconneced.so please active my no. as early as possible.thanking you sir

Airtel Leased Line Account number : 19433473
Speed : 2MBPS .
Annual charges : 1.3 Lakh

The service is down from morning and we are tired of calling
[protected]
[protected]
Mr.Vinod : [protected] ( the person who said they are rectifying in the morning and afternoon is not receiving the calls )
shashi : [protected] ( number not reachable )
Jose : [protected] He is a manager. its...

Hi,

My Airtell Number is [protected]. I travelled out of country and had a high usage during this period.

I have maid the payment for my Airtel Bill amount due as discussed with the Airtel executive and also got a confirmation E Mail for the same.

After making the payment now I am being told that the number has been permanently disconnected due to non payment of amount due.

The point that needs to be noted is that I got a call on Jan 8,2013 and made the entire payment on same day.but services to my number were permanently disconnected on Jan 19,2013 i.e. 11 days after receipt of payment.

Now I am getting a reply that this number , that i am using for last 10 years, cannot be alloted to me again.

I have never defaulted in any payment in the last 10 years and also made the payment due as required.

My simple question is why was the number disconnected even after receipt of payment. This is the worst customer serv ice I have seen and Airtel simply keeps on repeating that the number has been disconnected due to non receipt of payment whereas this is not true.

Please tell me if I can raise this issue at a Consume court or write to somebody else for a resolution as Airtel only has a fixed answer everytime I write to them.

Thanks,
Arora

Hi i have not reciving my mob [protected] post paid bill on my registered mail id till date.my billing cycle due date is 9/2/2013.i had contacted many times to companys call center reprsentative but call centr person not helping or cooperating me for the same.they said i will recived bill shortly bt when not sure.tequest u pls help me in this regards.anant chaudhari