Airtel Complaints & Reviews

Two weeks back my friend booked a Airtel Broadband line in Dattatreya Nagar, Ittmadu, Banshankari III Stage. He also paid Rs.750 (20 for telephone line & 500 for Internet) as Installation and New Connection Charges. Damodar (Damu) promised to set up the line within one day. But he failed to do so even after two weeks. We got in touch with his manager (Swamy) and also the technician (Prakash) but it did not help. Airtel's service is deteriorating everyday. What happened to Airtel's Quality of Service(QOS). That too after making the full payment upfront. The Customer Enrollment Form No is TBLR 611477 for Telephone & TBLR 611476 for Internet. Kindly resolve this issue ..

Hello,
I bought a new airtel pre-paid sim on 25th Feb.,2013 from airtel office on 100 Ft. Ring Road, Banashankari III stage and was told that it would be activated in next 3 days but it hasn't been activated yet. i went to airtel office on 4th and 5th march and was assured that it will be activated by next morning but nothing happened. I was provided with mobile number [protected] to call in case my sim is not activated but no one is answering the calls on that number.
mobile number to be activated-[protected]

Yesterday I saw a Message from Airtel digital that charge immedietely your balance is 53.47 will expire in 5 days then by chance it stricked in my mind that my pack is of Rs 200/-per Month.How 53 /- Rs,can expired in 5days.Iasked customer care. Then only I cold know That customer i.d No.[protected] has been given free pack for one month then charged some Rs extra with regular charges from May 12,I could not know till yesterday that company is deducting some extra with regular charges because I never asked any extra pack on call nor by S.M.S,as they want. I made complaint they stopped extra pack but refuge to refund which was deducted unauthrised way from my A/C. Kindly do the needfull.So that I can get my money back which was deducted illlegally from my A/C.

I used Airtel DIgital TV for one year,now from last two months i am not using this.so i got call from Airtel customer care and asked me about recharge,i said i don't want to use airtel digital tv,so they said if i return my Setup box they will return 1500 rs for me,i said ok for that .their agent came took my setup box,he said he will get money within two days.i didnt get any response from that agent or airtel.i call them and asked about that 5 times upto now they said they will send agent ,still now i didn't received my amount.

I have tried several times to contact airtel customer care their customer care no. 121 but whenever I am very near to get online customer care executive the voice came up saying "You can now manage all your airtel accounts- Mobile, Fixedline, DigitalTV and
airtel money anytime from your airtel mobile by simply dialing *121#"
And then they hang up the phone.sometime they pick up the phone but put me on hold and after two or three minutes they again hang up.I'm very much frustrated by this behaviour of airtel.I wants justice regarding this.thanks in advance please consider my problem

There is no network coverage inside my house since last 15days, and this i have complained 2 times in last 15 days to customer care. the problem is due to the tower situated on jai laxmi sagar appts which is in dispute since given time. so just inform me if alternate tower is to be installed or i should shift to any other companys service.My number is[protected] n i am using it since last 8 years.

Respected Sir,

I Dinesh Amanchi from Hyderabad(INDIA) my complaint regarding against UN identified calls from Pakistan which are coming from last two months, creating panic to me so kindly resolve my complaint as much as possible.

These are the numbers i mentioning below:-
[protected],
[protected].

I would like to share my very poor experience with my airtel ....
My airtel tamilnadu number [protected].

My problems

1. I am not able to connect with 121 customer care from this Number till now not solved..
So I complained multiple times regarding this from my another airtel number..
..
The customer care executive refused to take it as a complaint and
He told that problem was a automatic process we cant solve it and we cant take it as a complaint..

My next problem

2.3G connectivity problem
........ I put 151 rs internet pack which comes with 500MB 3G & 500MB 2G..
In starting I got good speed but only for few days...
after that i got dead slow speed less than 2G speed..
the customer care executive asked me to clear cache file to get more speed"
..


But i didnt get the true speed I tested with another airtel sim.. It finely worked with my handset
So no problem in my handset....
I tried with my Vodafone sim i
t gave amazing speed...


From Dec 2012 I am a airtel customer before that I was a Vodafone customer with this same number and I came to airtel through MNP.


the airtel store people said that I wil be charged 10p/m for airtel to airtel and 30p/m for airtel to other network without any rental for 3 months


but 1 month after my plan had changed automatically without proper intimation for 1.2p/sec & 1.5p/sec....
when I asked the 121 people about this they don't have enough knowledge to identify my problem and they didnt give me a solution....
they told me it could be a wrong charges and It will be given back to u....

but my problem not solved for a long time so I dialed to nodal officer.


she also not gave a right solution,,,,

after calling many days many times they gave me a A2A 10p/m plan but with daily rental 1 rupee....


cheating people..
I lost my lot of balance between the period in I complained....
because I had charged 1.2p/sec and 1.5p/sec for many days....
they wrongly gave the information and wrongly charged but finally they cheat me and I became a fool by airtel...


I advice to the people who would like to change their network to the airtel... plz dont
plz dont come to airtel such a fraudulent service provider....
they dont care the customers

... in this month end I will go back to my vodafone....
Vodafone customer care peoples are pretty good than airtel people...

in Vodafone they cared me much..
for example if my booster ends they will call and inform and request me and explain about New suitable plans....






MONEY DOESNT A PROBLEM I NEED GOOD SERVICE.. ,, AIRTEL FAILS TO CARE THEIR CUSTOMERS

Sir ,
my custmor I d is [protected],FROM DIGITEL TV miss Deepali (Telphone #[protected],)called me several time in Feb last week.madam plz recharge your digitel t v .we have some nice scheme if you recharge for 1250.we will give you whole year pack which will consists channel what you r watching before.(i stopped digitel tv since last 8-10 month).although i was not in mood to recharge it bcoz children exam.but continuous calling telling we have new scheme etc etc??????.I told her that i saw on net there is no such scheme but she told us madam we r from digitel T V i will get it done ,you don't worry .

i recharged on 26th feb called her to change it for year.no response,calling by us no response,waited till 2nd march .called her but phone busy or her phone switch off.called custmor care ten to 15 time.(which is not toll free)but every time different person different answer,no one is ready to give proper answer (mr rahul, miss pooja mr ravi etc )it seems there is no communication between miss deepali &other people in CC. SHE TOLD US LIE that she will get it done before 1st march.or on 28th Feb.it seems that she WANTS TO FINISH HRE TARGET TO GET SOME EXTRA BENEFIT FOR HER.we stopped digitel tv .put our money in safe custody .now our money and is time is just wasted. again telephone madam plz start TV.we were not able to fulfill your requirement bcoz you have some top up channels first you remove them,restart your D tv.(the question is this why she did not tell us before in Fab.)again on 5th we started t v .depali telephoned us it will be get it done on 6th till 12 noon but till now nothing has been done.our money is going as previous plan.again i recived massage from your side validity is till 4th october not till Feb 2014 ,as promise.SO DONT YOU THINK YOUR PEOPLE GIVE FALSE INFORMATION .THEY JUST START TELPHONING PEOPLE BEFORE KNOWING THERE FULL SCHEME,OR FULL KNOWLEDGE OF PLAN,WHICH IS ALREADY FED IN YOUR RECORD.MISUSING THE SERVICES UNNECCESARLY DISTURBING CUSTMOER SO PLEASE TAKE NECESSARY ACTION AGAINEST THEM.
THANKS
SADHANA BANZAL DTH AIRTEL ID [protected].PHONE NO [protected]

Hello Airtel Team,

As per your promise Rs. 150 is credited to my Main Balance. But my problem is not over yet. One issue is resolved and you people have raised another issue for me,

Earlier my Call Tariff was 1PAISE/SEC

Now suddenly it is increased to 1.5 PAISE/SEC

When I called Customer Care, I received the information that the Call Tariff is changed since 2nd March 2013. When did this happen and I was not even informed about this. How can my earlier validity change without even notifying me.

Your Nodal Officer is also not responding and the Contact Number that you provided is also useless. What should I do in this case. Should I have to through all the troubles again ??? to get a Resolution


Regards,
Rehana Ismail

Hello.
My name is Gopal Chugh.
N my airtel no is [protected].
On 16th of feb i subscribed to airtel gprs pack which offers unlimited net with capping speed of 40kbps after 2gb.
On 4th march, my 2gb finished n instead of speed capping i was charged Rs. 32.
I lodged a complaint regarding this to customer care n the executive said that ill receive a call to resolve this by 7pm.
But unfortunately i dint receive any call.
So i called back but customer care has blocked my number so i coudnt enquire.
Finally after trying hundreds of times, i gave up n thought of subscribing to new plan.
For the plan details i called 198 n i selected a plan which offered 2gb for Rs. 149.
But the confirmation message i received said that its only 1.2gb.

So i kindly request airtel to solve either my first issue or second one.
Pls stop misleading people for your own benefits.

I am getting unwanted SMS messages from AD-BLCRKT on my mobile number [protected]. I have called Airtel many times. Every time they say they have stopped the service, but I still keep getting these messages. Please stop them.

M. Kumar
5.3.2013

Hi am a airtel prepaid customer. My no. [protected].Airtel has deduced Rs 5 from my main balance

I received an sms saying - Thanks for downloading Fashion Show from Airtel. You have been charged Rs.5.

However I have never downloaded any such content. I called customer service desk and reported this. However no proper answer has been provided about it.

I am very annoyed because of this uncountable deduction of balance by Airtel.

Regards,
Debdatta.

I have lost yersterday (04.03.13) my Airtel Sim ([protected]) so this is a humble request to all Airtel Team kindly block the sim.
and also let me know procedure to take duplicate sim.

Dear Sir/Madam,

From last couple of days i getting missed call several times from vodafone user: [protected] can u please block this simcard or block this number on my cell. Take a prompt action.

thanks,
with regard

jigar patel
[protected]

hi team,

I installed a broadband connection(some 899 pm plan) from Airtel(landline no 4017829), with a WiFi modem around December 2012 in Sundernagar Raipur.
Before the install, the sales rep promised and guaranteed the good service and connection. But, i started facing connection issues the very next day of installation. When i called the airtel customer service(121), the call will drop every time it transfers from automated voice system to a call center rep.
So i called their local technical team, who gave all useless reasons for not turning up for service, or when they came they will try bluffing me with technical issues. When i told them that i myself am a software engineer, they started a new story altogether that the underground cable is having problem in that area.
When questioned they themselves said that the sales folks lied to me about the connection and there is cable issue in the area i reside.
Now i am calling them almost every day, but no help, there is no internet service over the broadband connection. I call them so many times, still they don't come, if at all they come, they will say every time that the cable has problems. My question is- if they have such pathetic cable setup, why they fool ppl and take up new connections in that area.

I called the sales head and he says to go to their office. I ask them to give me complain no. and they say they cant as its offline service- what does that mean!!! I also registered an official complaint at their website( reference no. is LB[protected] on 9th feb but no response from the company yet.. These people are giving worst services, they don't pay a heed to customer's problem and frustration. Even when we are complaining, they smile shamelessly saying go to the head office if you want to uninstall the connection. So, is this the reality of the company that claims to be the best in India- smile, come home 10 times to install everything and take money, but once we start complaining, they ask us to go to head office, making us suffer and frustrate.

Hope my complaint will help me or others to beware of Airtel's fooling tact.

Regards,
Bhawna

I HV RECEIVED A CALL FROM UR EXECUTIVE REGARDING CHANGE OF MY EXISTING NETWORK OF MTS DATA CARD TO AIRTEL, UR EXECUTIVE PROMISED ME TO DELIVER THE GOODS BY 1PM OF 4-3-2013 BUT NO ONE VISITED

The payment of rs 145 was successfully made through icici bank payment id[protected] on 28feb but the service is not activated by Airtel. Tried to call Airtel customer care but no help received. Seem to be cheating once payment made through internet.

i have applied for new airtel BB connection on 2nd Feb got reference number[protected]. Got a meesage on 4th Feb that post checking availability in my location my documents will be collected. On 4th itself an Airtel representative visitied came to collect documents and Rs 3150 as package charges. On 7th Feb i got confirmation that my documents have been submitted and installation will be completed in 3 working days. No more calls from airtel after that. I called them on 11feb and checked the reason for delay. to my surprise i was told its not feasible in my area as lines to my apartment are damaged. i asked them my neighbor is using Airtel how is it possible lines are broken they had no answer and just told that this was feedback from there backend team.

It seems Initially no Airtel representative came to check availability in my area and they just charged me 3150 INR for no reason. i raised a request for refund of my deposit reference number[protected]feb 11) got no response from airtel,[protected]feb 12) still didn't get any response and finally on 17th Feb 28850508 for which at last i got a call back and was promised full refund. Surprisingly on 18th i got message that services to my fixed line (which was never installed ) has been started.

I am waiting for my cash refund and a prompt response from Airtel. Services have been degraded drastically, same thing has happened to my many frnds where money was collected and after that it was informed that lines in area are damaged. how is it possible that all lines get damaged at the same time. is this QoS from Airtel.

Whenever we are late in payment Airtel charges us 75rs as penalty, is Airtel going to keep on other side also this time they are late in payments.

saurabh arora
[protected]

Dear Sir,

I Have taken my Airtel prepaid sim no[protected] in 2010, when i checked recently its on other person name.

Kindly help me how can i change the sim on my name and address...

2 Time's summit address proof but ...dose not name change, , , , , ,

NOTE: but my friend told change network...easy way...!

BY
P.K.KARTHICK
[protected]