Airtel Complaints & Reviews

I have been using Airtel broadband from 2006, i started with 256 kbps, and i paid Rs.650 unlimited(night).
My plan was upgraded to 2mbps(unlimited) in[protected] for rs 1299 rent/month. later i came to know my friend(chennai) is also using the same plan but for the monthly rent rs 499. why is this difference??

i have logged atleast 8 complaints over the past 3 years for frequent internet connection and disturbance in line. but still i stayed with airtel because i liked the service.

please escalate and explain. i am really frustrated being a customer for 6 long years., why am i being robbed for so long???

Hi,

From my prepaid account number money is getting deducted due to some value added services(VAS) activation. Problem here is i didnt activated any VAS by myself. It will be getting activated and when balance goes low we'll be knowing about this. If we ask our money they will be telling some stupid rules. In which of their rule its telling they can make their customer in trouble. I was travelling to an unknown place my balance was some wat around 20rupees. In between i saw lik balance is below one rupee.it is disgusting that in such situation airtel is playing such a dirty game with customer.this type of problem happen many times with me, even my frnds also suffered.If this is how airtel is making money then shame on them.

I have requested for a new Airtel Broadband connection in bellandur 3 weeks back (application number 598308), and has paid 3 months advance rental for the same (3450 Rs). when requested for the connection, they did technical feasibility and collected the documents from me (Prameela Enterprises), after collecting money and documents, they told that they will install the connection within 48 hrs, but no one turned back. when called, the sales officer is giving installation guy number, and the installation guy is saying that port is not available, and will connection when someone vacate that area. I told, to cancel the connection request in that case, and they asked me to contact prameela enterprises itself. Now nobody is picking up the call, then i registered the complaint to the airtel customer care (complaint number:[protected], but as usual no response from them even after 48 hrs... Either connection has to be provided, else they have to return the money.

please provide me last 30 days outgoing call details of my prepaid mobile no.[protected] of airtel jaipur rajasthan

my email id is [protected]@yahoo.in

I W AS ISSUED SIM CARD 3 WEEK'S AGO.NO.[protected]BOUGHT THROUGH SHREE MOBILE CARE VIDYARANYAPURA.DESPITE PERSISTENT EFFORTS IT IS NOT ACTIVATED STILL. MY MOBILE CONTINUES TO SHOW "S I M not provisioned:2:" 1T HENCE APPEARS SIM CARD IS DEFECTIVE.PLEASE ATTEND TO THE PROBLEM IMMEDIATELY LEST WE LOOSE FAITH IN AIR TEL
RATNAKAR RAO

I was marketing in Sarojini Nagar Market on 03.02.2013 and my lava mobile GSM/WCDMA Smart phone model LAVA N400 IMEI_1:[protected] IMEI_2:[protected] with Airtel Sim Mobile No [protected] was stolen from my beg.Please close the mobile no give some way to close the phone.

To
The Nodal Officer (Delhi-NCR)
Bharti Airtel Ltd.

Subject : Unauthorised Deduction of Balance by Bharti Airtel Ltd. from the account of Pre-paid Mobile No.[protected].

Dear Sir/Madam,

I am writing this mail on account of receipt of various unsolicited calls in the above said Mobile Phone despite the same being registered with Bharti Airtel Ltd. under DND Register as can be verified from the call details as available with Bharti Airtel Ltd.

Apart from the above the Officials of Bharti Airtel Ltd. have been making unauthorized deductions through these unsolicited calls.

Today one missed call was received in this Mobile connection from the scrupulous Moblie No.[protected]. On making a reverse call in this mobile No.[protected], a deduction of Rs.15/- has been effected by Bharti Airtel Ltd.

If it is presumed that such unsolicited call has been made with no involvement of Bharti Airtel Ltd., NO SUCH DEDUCTION COULD HAVE BEEN ARRANGED BY BHARTI AIRTEL LTD. on making of any call to this Mobile No.[protected].

The fact of such deduction proves that Bharti Airtel Ltd. is hand in glove in this process of making unsolicited calls and to thereby cheat the subscribers through such mechanism. It is also highly surprising that on making a call to this Moblie No.[protected] from MTNL Phone, the system is making a declaration that no connection with such number is existing and that the said Mobile No.[protected] is not valid.

In the past also such illegal activities of Bharti Airtel Ltd. was intimated to you for necessary action with the request to ensure that such activities are not perpetrated upon me in future. However, Bharti Airtel Ltd. is not desisting from its nefarious activities.

It is therefore again requested that the matter be investigated at your level immediately and necessary orders be passed to credit back the said amount of Rs.15/- illegally deducted by Bharti Airtel Ltd., failing which appropriate legal proceedings would be initiated in the matter as the cost and peril of Bharti Airtel Ltd.

Please further ensure that such illegal activities are not perpetrated upon me in future under any circumstances.

Biswajit Das
Advocate
D-75/1, Chattarpur Enclave,
New Delhi-110074
4.2.2013

Sir/Madam,
I had Airtel postpaid connection [protected]. During that time I had deposited Rs 6000/- with Airtel for international roaming connection. ( bill no 839 dated 30/6/07). On March 4th 2012 I converted post paid to prepaid connection. while converting the Airtel outlet at Vijaynagar told me that the deposit amount will be returned within 60 days.
Till now I have not received the amount. When I checked with at customer care, they ask me to contact later. This is happening for quite some time. This regard I had written mails to Airtel presence on Oct 21 2012 (nodalofficer.[protected]@airtel.in; [protected]@in.airtel.com) and later also. So far I have not received any response and money from Airtel.
Request your help in solving this issue.

Thank you
Subhash Rao

Dear Sir,

here want to inform that my number is registered with some other name when i lost my mobile on 12/12/2012.Please provide me suggestion how it is possible to register some one number on diffrent user without any ID proof

My Lost number -[protected]

Regards
raju...

Since the time I got the Airtel 4G LTE Wifi Connection (Number [protected]) couple of months ago, it has not worked one full day without interruption. The ZTE router disconnects at least 6 to 7 times in a day and I end up losing my work and have to re-start again. I have filed complaints with Airtel many times, the most recent complaint numbers being 48278832 logged on 21-Jan-2013 and 48499852 logged on 1st Feb 2013. Many technicians have come and gone, but the problem persists. Can Airtel depute some senior technician who understands the subject to come and trouble-shoot the issue and fix it once for all?

Regards,
K S Rajan

Dear Sir/Madam,

I have registered my mobile number [protected] for "Fully blocked category" DND service. I have registered on 22-Jan-2013 and received an SMS confirming the registration with reference number: W[protected].

Ideally it should stop by 31st Jan 2013. But, I am still getting 1 or 2 advertising calls everyday from Airtel through various numbers:[protected]
[protected]
[protected]
[protected]
[protected]

They are calling at 7 or 8 in the morning, I'm mostly on roaming, whenever I accidentally answer the call, they are charging me 1.50 every minute. Also, I cannot call customer care everytime as I am on roaming. They charge 1.50 per minute to talk to customer care and then disconnect the call halfway. This happened thrice after speaking to a customer care representative, they ask me to hold the line and then after a couple of minutes of some irritating music, the call gets disconnected. To reach to a customer care representative again and explain my problem, I have to wait for 5 minutes on call and Airtel is eating away all my balance money.

Please help me recover my losses and save me from this harassment.

Regards,
Manikanth.

Hi

This is kalanidhi. i changed my Network from vodafone to Airtel
. From 29-Jan-2013 night onwards no network from vodafone side
But still(o4-Feb-2012) now the Airtel network not activated in my mobile i dont know what
problem going on and i sent the mail to Airtel complaint mail
id([protected]@in.airtel.com) i attached the Image of Mail reply from Airtel .So i
am very disappointed. Many call will come to my mobile
officially and un officially so kindly fix this issue as soon as possible.i
dont have any contact number so kindly reply to the registered mail id .U can call me My office colleague Mr. rajaram =+91 [protected]

My Mobile No=[protected](No Network)
Order Number=94176096
Name=kalanidhi K
No Network from =29-Jan-2013
My Registered Mail Id [protected]@yahoo.co.in

Regards
Kalanidhi

I had taken a sim card of airtel of number [protected] two weeks ago. But that sim is not activated yet.

Hello, I have trying repeatedly to recharge my 3g prepaid plan online but am unsuccessful in doing so as it keeps giving me errors stating that " the recharge is unsuccessful due to technical reason". It is quite irritating and annoying as I don't have any problems with any of my other service providers. Please contact me at [protected]. The number I am trying to get the 3g pack recharged on is [protected].

Please get back to ASAP...as I have tried calling your help desk numerous times but they hanging up on me like they're least interested in helping...

Haroon Rasul

Hi,

I did online recharge on 22nd jan 2013 for 449,
but i got a message saying "your recharge request could not be processed..
but the amount is deducted..

I need the amount back asap.

please do the needful

Dear Sir/mam,

I am a Airtel user of past 5 years its services best than other networks but last 1 month i am facing lots of difficulty i Cant able to connect to customer care no 121 or 198 . My IVR is blocked i complaint many times there is no proper response. Airtel agents arr not having helping tendency to customers I need my IVR get released very soon otherwise i will make this issue to consumer court.

Thanks and Regards
Pradeep Kumar
[protected]

My number is [protected]. I registered for dnd about a month ago. But i receive telemarkering calls on the number daily especially from the number [protected] and some other numbers too. This is a real nuissance. Isn't airtel following trai guidelines? Why isn't any action being taken?

I Have Perchece Rs.10 Paper Recharge Card But There Is Not Pin Number.Pin Number Is Damaged After Crash. Please Give Me Secret Pin Of This Card On My E-mail ID Or Recharge On My Number .
[protected]@gmail.com
My Mobile Number And Recharge Card Details

Mobile Number: [protected]

Serial No. Of Recharge Card:[protected]
my airtel no. is .... [protected]
Secret Pin: 4067xxxxxxxx

waste scenario happen,In the recent times Airtel


[protected]Original Message[protected]
From: [protected]@gmail.com
To: [protected]@in.airtel.com
Cc:
Sent: 29/01/2013 11:04:31 PM
Subject: Re: AIRTEL : | CBNRA[protected] |BAD SERVICE FEEDBACK [|BAL|Qrc127011300012313548946|]

Hello Team,

I got the call from the Airtel Mr. Vinod Murthy, He told me that I
need to co-ordinate with the Airtel shop, and ask them this voucher and
incident without proof. This can¿t be a address properly solution,

As I went to the shop and told the same, initially the shop keeper
is not accepting after all thing politely I told he just seek note down the my
no and voucher no but he didn¿t returns money back nor recharge my account, He
just update me co-ordinate with AIRTEL.


He is not ready to give neither the distributor name nor his
name also.

I wanted my returns tobe credited on the priority, with dignity; this issue is
not solved from airtel or the shop center.

Thanks,
Uday,
========================================================

On Sun, Jan 27, 2013 at 1:48 PM, <[protected]@in.airtel.com> wrote:
Namaste!

You wrote in on[protected] regarding the non receipt of recharge benefit for
Rs. 60/- for your airtel mobile number [protected].

We understand that the mentioned episode has greatly inconvenienced you.
However, we assure a prompt action towards resolving the same.

We would like to inform you that we have already registered your concern with
the respective team. For your reference, the Unique Service Request number is
[protected]. Our team would be updating you on the status of your concern by
[protected], 05:00 PM.

We request your kind understanding in this regard.

airtel appreciates your business and always welcomes your suggestions/feedback.


Yours Sincerely,
Noor Ayesha
Customer Care
Bharti airtel Limited



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[protected]Original Message[protected]
From: [protected]@gmail.com
To: [protected]@in.airtel.com
Cc:
Sent: 27/01/2013 12:36:31 AM
Subject: Airtel : | cbnra[protected] |bad service feedback

Hello Team,

I am Mr. Uday ( Mobile : [protected]) Using this no since more than 2 year.
Today I recharge , Rs. 60/- Voucher Pin #[protected] at 10 pm after
scratch , i got the confirmation sms for the recharge.

After 1hr, I was about to call my manager, i was unable to call due to
less balance, & when i check it was surprise that , i got Rs. 0.0 balance.
Without any calls. At night 11 pm . I cannot go at this point, to the shop
will be closed. Early morning 5 clock i need to co-ordinate with the cab
drives. Now how can i will called them ?

When i called the customer call , Call handle by Mr. Harsh Upadhyay - Mumbai ,
and he given me the Complient no : cbnra[protected] , as he was handle this
call not able to provide the solution, i requested multiple times to him for
the get transfer this call to supervisor, After 45min he transfer the call to
supervisor. As per the update him, It will take 2 days ,and the voucher is
already being used.

I really got suprise Is this problem is so complex that Airtel will take 2
working days for such case.

After 45 min call , harsh has transfer the call for the supervisor (Mr. Gaurav
rakh ) As per his update the Voucher Pin #[protected]

======================
Kiran Path <[protected]@gmail.com>

11:54 PM (11 minutes ago)

to 121, 121
Hello Team,

This is waste scenario happen,In the recent times your services are pathetic infact pathetic is an under statement. I really feel bad about this services as the airtel. What’s SLA for this issue.
Every day i need to call up customer care about this and take the follow up . Is this problem is this much critical can’t be solved within time? This incident happens on 26th Jan 2013 and still now no solution , Every executive is playing just pass by pass ? is this a Government work or what?
I need the explanation why it is being delay for this much? Whose Fault it is ?

Yday i called the again Mr. sorajuddin hasan he told me tomorrow morning someone from airtel will assist you , still now no one called me.
And Again i called the customer care, Mr. Satish he was told me he will call back after hr, .
What’s SLA for this ???

I want the resolution , No one is sending the clear mail, All executives are talking warble,
Which can't be acceptable. Every executive is telling about wait for the some times we will get back to you but still now no one sincerly called back and give the solution .
Is no one monitoring of this waste CASE ? This kind of Airtel commitment is giving to the customer?


I wanted simple Bottom line “The AMOUNT Should be credited on my account, ”
Thanks
Udhay
[protected][protected][protected]

My mobile number was subscribed to an sms service subsserv_home remedies without my knowledge/notice/demand and being charged Rs.3 everyday since Dec 2012. I would like to file a complain against airtel for activating and charging amount for services that was not requested.