Airtel Complaints & Reviews

Some package is activated on my mobile due to which my money is getting deducted everytime I recharge my account. I called their customer care but issue is still not resolved. This is very common situation in our entire district. They activate some package without consulting users and send sms, to deactivate, user has to call their customer care. Why activate it in first place without asking the user personally. I dont know if it is the same with any other operators or only Airtel is doing this. Please look into this in the interest of common Indian.

respected sir/madam , i had bought this no. ([protected]) on 13th February . sir on the same day i had bought samsung galaxy gt-s7562 handset , in which there was an offer that if i put the Ariel Sim on the first position then i will i get benefit of a 3g(1GB), 250 local Min's, 250sms but unfortunately i did not get that yet .
sir to know why i had not got the packages i had tried to contact 121 executive through my cell but every time the computerised voice suggest me to Dial *121# and thereafter phone disconnects ... sir i am facing big trouble from last one month .. please solve it ..
sir if possible please give me the above benefits and please check why i am not able to talk with customer executive .

My 3g airtel dongle number is [protected].
I had been purchased this Feb2013 and worked for 1 month with full signal in my Desktop.
Now on Mar2013 after first billing cycle this not working.
i called toll free number to make complain to resolve this issue.
I said them dongle not working and
there is no network coverage,No registration, No Service.
What they saying is i have to check with outside of my house for coverage. For that i need Laptop or 3gsupport mobile.
I have only Desktop and Galaxy S3(support micro sim). I informed them.
But they simply saying there is no option to take this complaint before check these and said to buy some adapter to check signal.
I m using my airtel mobile in same house with same place have full coverage, i know signal is not the issue.
But they saying your 3g is active and you have to do these steps until they cant take complaints.
This make sure they simply plan to make bills only. I m sure next month i ll get bill without used dongle.
This is my bitter experience because i m using airtel broadband more than 4 years with fast solution.
I gonna disconnect my connection because i know they wont give any solution now.
Regards,
Alex

Dear Sir
main bhut preshan ho chuka hu airtel co. se mera no [protected] hain jo airtel service provider hai ,bina bill send kiye late fees laga dete hai

or aaj kal mera phone bhi band kar diya hain apse request hain ki esse resolve kare pls ASAP

Hello,

My mobile number is [protected].
Two months back I got excess amount in the bill.

One of Airtel employ Meghana(Mobile Number: [protected]) from collections department called last month and told me that actual amount is 2106 and if I pay that amount the remaining excess amount will be waved off and mobile will be activated.

I paid 2106/- on 18/02/2013 receipt number[protected]. but the excess amount is not waved off. I called up her yesterday and she said the incident is closed at their end and service should be normal., but it is not the case.

I called up customer care and explained same thing several times and wrote numerous emails. but no one is actually helping to solve this issue.

Service Request number given as : 49130464

My mobile number is still disconnected and no one is answering my query.

I want my mobile number activated and per the commitment given by their executive.

Could you please help me on this?

Thanks and regards,
Srinivas.

POST TO PREPAID PROBLEM
As was not using my airtel mobile no [protected] from past one year therefore requested to close this account but was suggested by customer care to get converted from post to pre paid as there was no minimum billing to be paid every month accept for any usage for which i accepted the solution and cleared our outstanding bill till that date and a fresh request was made to convert the same number from post to pre paid account.
we did got new sim twice in span of two months after repeated calls to customer care as both the times sim was not activated due to some amount showing pending in my account and after checking with accounts got to know that even after our request to change over from post to pre paid our billing did not stop even though we were not using or even was not aware that our old sim was working we didn't even switched on our phone and because this took few months and billing continued every time spoke to customer care it was told that the bills were not supposed to be made after the request of transferring from post to pre paid account and was given assurance that wrong billing will be revered and waiver will be given.but over all it was a trap to hold a customer for few more months and to keep billing
At last requested to shut the mobile connection account once for all and did not got into trap of getting it transfer from post to pre paid connection

sanjay saxena
[protected]

wrong billing
This is in connection with my phone no [protected] received a bill on 15 th feb 2013 in which i was charged a bill plan SOLITAIRE 999 plan with out my permission for which made a complaint on 17 feb to 121 on airtel custmer care then again on 26th feb spoke to mr naveen and requested to change my bill plan back to my orignal CELEBRATION 298 and waive off extra charged but was told that some body senier will call there fore as the due date was approching made a cheque of amount after deducting extra bill plan charged but to my disbelieve recived a bill on 16 march and in this bill also was charged for SOLITAIRE 999 spoke to mr ibran on 17 march on 121 custmer care but he refuse to under stand my problum and noted that a internal checkeing has been done and it was found that plan was activated after reciving mail request from my side for which i declined and assured that i have never sent and mode of acceptance for bill plan change and specially had asked him to check that if we have excedded 1000 rs bill amount from last one year on which even ibran had excepted that not even once ever we had exceeded amount 700 /800 rs total bill amount on yhat had told that then how can any person will change his bill plan from 298 to minimum rs 999 even though we have never crossed 1000 rs bill amount but he refuse to accept over this was charged late fee rs 100 even though had made a compaint twice in feb

SANJAY SAXENA
[protected]

Dear Sir,

This is regarding my old telephone no[protected].

I have made a request for disconnection for the above mentioned connection in the month of November-2012. And then made full final payment for the usage up to December.

During the period of Nv-Dec 2012 I called up your customer care several no of times for disconnection and my disconnection was confirmed by your Customer Care Team.

Recently I received a call from your office asking for some payment from December to March. And some madam called priya called up my collegue and threatning him for payment else she will sue us.

I would really like to understand the ground on which you want me to pay.

And this is for your kind information; the scenario is same as it was when I transferred my connection from Dwarka, Delhi, that time also you cliam some amount and threatning me for court case. The payment you asked is for no usage.

If this is the case I have to proceed to consumer court.

Best regards

Sumanta Chakraborty

Mr. MR. PRATAP V. PARDESHI (c-69, new chamber , District Court campus, pune:411005) has issued me a Leagl Notice under section 403, 405, 406, read with section 420 of the IPC. I do not know if MR. PRATAP V. PARDESHI has verified the issues before sending the Legal Notice to a common man like me or not. I have been facing issues with Airtel network for a long time, for which I have always registered complaints on Airtel.In + 198 hotline number, I have been getting emails from Airtel asking my location and giving false commitments to resolve the issues.
After certain time, I had requested to stop the Service I was using on my Airtel number [protected] and requested Disconnection of the same number due to continued problems in the Network.
i want to know whether such kind of harasing activity can be resolvd or not.

Only want to name which is issue this mobile number.

OR

Please suggest me how can i know details?


Amit Singh
mo. +91 [protected]
Email- amit.[protected]@gmail.com

Received a call from a number [protected] telling that my Airtel phone no has won a sum of Rs. 25 lakhs and the call is mentioned as from Mumbai airtel office.
I am a high ranked Govt. Officer, kindly take legal action against these cheaters. As an Airtel Customer I feel it is bad impression for the Airtel-India and not safe for the customers also.

18/03/2013

SIR,
I HAVE PURCHASE AN AIRTEL DONGLE 3G PREPAID PLAN..THE SPEED I AM GETTING IS SO BAD THAT EVEN ONE PAGE DOESNT OPEN..IF AT ALL ONE PAGE OPENS THE OTHER PAGE IS DEAD...SO PATHETIC SPEED..
IT DOESNT GIVE ME EVEN A SPEED OF 50 KBPS..
WHY PROMISE UPTO 7.2 MBPS..DISSATISFIED WITH THE SERVICE..
AIRTLE IS CHEATING PEOPLE...IM SORRY TO SAY THAT..
EVEN AFTER CALLING THE CUSTOMER CENTRE..ITS LIKE BREAKING UR HEAD OVER A WALL....
PLS HELP..

MY AIRTEL DONGLE NO. [protected]
MY CONTACT NUMBER..[protected]..

My Self Vinayak Alwal my contact no:[protected] but now it was blocked by Aitel Service Team because of bill amount is outstanding of Rs. 1400.

On 11/10/12 i was loaded the cash of Rs. 450 in Airtel Money A/c and the same was made the payment of Rs 445.74 for the Sep'12 bill amount through Airtel Money for my mobile bill vide Txn Id : 23909290 but the same still is showing outstanding... From 11/10/12, i really frustrate to get the follow-up with Customer Service because they have not give the proper resolution and i was clearly told that if query will not resolved then till the time i not ready to pay the outstanding bill amount but still they are not resolved my query.

Because of this trust on Airtel is come down after co-ordinate with customer care so i was decided to register my complaint at Airtel Service branch so accordingly i was visited Peninsula Branch - Mumbai Lower Parel on 01/03/2013 around 1.00 - 02.00 pm.. they were registered my complaint and they were told me "Your query forwarded to Airtel Money Accounts Manager and they will resolved your query with 24 hrs" but still is not resolved

And even I was forwarded mail to Customer.[protected]@in.airtel.com & [protected]@in.airtel.com on Thu, Mar 14, 2013 at 9:38 PM but the still not resolved by customer Service Team. because of all this reason Sep'12 bill amount of Rs. 445.74 & Outstanding Charges of Rs. 500/- are reflecting in every month bill which actually should not be generated on my bill.

Finally there were no any system tracking, very bad service to customer, valueless of customer for Airtel company.

I am really frustrate and disappointed on Airtel Service Team.. after getting a follow with Customer Service team they were not possible to resolve my query so they were decide to "BLOCK THE MY SIM CARD IN THEIR SYSTEM".

Please refer the my Complain No which I was take the follow up with Service Team:

1. Ref No: 4451298 raised on 11/10/2012 regarding to properly bill amt is paid or not through Airtel Money web site. Ref was closed on 30/10/2012 received the SMS with status the issue has been resolved.
2. Ref No: 46743386 raised on 28/10/12 and closed on 02/11/12 with closure status of Payment Posted. (Not correctly clarify by executive, at where the payment was posted)
3. Ref No: 46855030 raised on 03/11/12 and closed on 09/11/12 with closure status of Incorrect Information. (If not able to find out then executive has to be forward to central team who are handling this kind of issues.)
4. Ref No: 48013393 raised on 06/01/2013 and same was Closed but status not known.
5. Ref No: 48834845 raised on 19/02/2013 and Closed with closure status of Incorrect Information. (Above same reason was repeated)
6. On 01st Mar'13, visited to Airtel Gallery - Peninsula Branch , they were marked mail to Airtel Money A/c's Manager with scan image of below mentioned details and they were told me "Your query will resolved within 24 Hrs". (Today 09/03/2013 , it means 1 week = 24 hrs?. as per

My name is ANUMOD i have registered a complaint about my settopbox on 14/3/2013 &they told me to send one technician to solve this problem but till now they didn't act to solve my problen
My domino no is29152121

Hi,
I have recieved call from airtel executive for broadband connection few days back. They said they will visit our location and show us the internet demo and plans for broadband connection. They also said that if someone will call you from Airtel then simply say that you are applying for broadband connection and your place i.e. Laxman Vihar phase-2, Gurgaon, Haryana. Then i do the same thing and got the reference number as[protected].(This incident happens me twice, but i kept the recent reference number only).

I am realy interested in having Airtel broadband connection but these fake calls always comes but no executive visit and every time they make stupid execuses for not coming. Once day lapse, they even dont call back or confirm that anyone visited or not.

So just for awareness to others, beware from such fake calls, they wont visit at all and just making their numbers and fooling people around.

For Airtel sincere senior executives (if they think they are sincere), please take action against such people.

I am interested for Airtel broadband, so if you can help me in providing that, then your business will increase and i wil receive good service.

Not interested to thank your.

Simply,
Ajay
[protected]

Dear Sir,
RE; MY STANDALONE DSL CONNECTION: [protected]_dsl & COMBO CONNECTION: [protected].
I was having stand alone dsl connection but as your system does not accept cash payments for standalone connections I was advised by your various stores & customer care people to convert the connection to combo and I will get a 4 series number which is acceptable for making cash payments.
Therefore in middle of Dec I called 121 and requested them, next day many people called me and the one who called me 1st was Mr. Mohit Sharma from Amba BPO. I gave him application form with ID proof and Rs.500.00 being cost of new connection. But nothing happened for next 3 days or so. Finally I went to Airtel Office at Gandhi Nagar Ghaziabad where I met Mr. Mohit and the incharge of that office. I was told by them that due to some reason my previous connection request has been cancelled so I have to apply again. This time I was told that there is an offer of Advance rental available from Airtel and if I pay 5 months Advance rental I will get one month extra free. As the plan I had opted was costing Rs.1199+ service tax they asked me to pay Rs.6500/00 . (Annexure A) I paid them the sum along with two Sets of ID proof ( One for new connection and second for disconnection) I was told by them that I will get a new Airtel Landline instrument complimentary from them.
Later one of the person visited my house and asked me to provide some landline instrument just to install the connection as wiring etc was already there they just installed the landline instrument which I was using for my BSNL connection and told me that the new connection is activated and old has been disconnected. As there was no second wiring fixed by yr people it was easy to trust them. Next month I didn’t received the bill for any number but next month I got a call from your people that I have to pay some money as amount of service tax and I paid them the required amount. After few more days I received the call that I have not paid the bill for my previous connection which is active in Airtel records.
Immediately I called 121 and explained them everything but later I was told that someone from Yr retention Department had called me and I have agreed to keep both the connections so that’s why I have to bear the payment. Then I asked the person to tell me at which number they called me as no one had spoken to me and more over there was no second connection or wiring at my house ,to my utter surprise they told me the alternate number as [protected] which is not my number and later I found that on the bill no[protected] dated 27 Nov 2012 (Annex-C) my number is correctly as [protected] but the connection was disconnected on 24th Dec or so and the bill no:[protected] dated 27 Dec 2012 (Annex-B) and all bills issued just after disconnection shows my alternate number as [protected] (ANNEX-B). This number belongs to Mr Mohit Sharma who is working for Airtel directly or through it’s franchisee. It appears my number was illegally and unauthorisedly replaced by someone at Airtel office with some malafide intentions, I request you to inquire and advise me the reason behind this manipulation in customer data, moreover it’s a general practice that if any contact details are changed in any type of account an intimation by sms or phone call is mandatory on old address or phone number, please inquire why your people failed in this too. During all this one more month had passed and balance shown outstanding as Rs.1731.71. I told the person to rectify the error and disconnect the connection with retrospective effect from the date when new connection was installed.
Later someone from customer care told me to send a formal mail so they can rectify the error, on 21st Feb I had sent a mail to your people although nothing happen and just after couple of days one Mr. Lamba called me. I had already written about the rude behaviour of Mr Lamba to your mail id with 121 again nothing positive happened except the services to my new connection were stopped on 25th Feb or so and lying barred for last 21 days or so. All my mails to Airtel have gone ashtray. Dear Sir, as your company is adamant in recovering the amount from me, I too have decided to fight you properly and take all the measures available as per the laws. Your franchisee want me to change my statement to resolve this issue but I have told his Manager Mr. Manjer Ali it’s not possible for me to submit a wrong statement and due to this he has added my number to the reject list of his phone and now I can’t call him. Your retention supervisor who called me today wants me to pay Rs.2000. and promises that he will give me additional credit / waiver of Rs.1500.00 in my new account which too is not acceptable to me.
My questions are:
1. Why your franchisee offer a landline Airtel instrument which was not delivered.
2. Why Rs.6000.00 was credited to my account despite the fact they collected Rs.6500. from me.(Annex-D)
3. Why disconnection request dated 22nd Dec was ignored and connection kept running.
4. How my alternate number was replaced with the phone number of some Airtel marketing person. This shows no data is safe with Airtel and your people can manipulate anything and I feel in this world of terrorism and cyber crimes this is a very serious matter and shows irresponsible behaviour.
5. Even if you rectify all these errors how will you compensate the loss and inconvenience I have suffered due to barring services for last 3 weeks. Moreover what will happen to the advance rental I have paid to your company for this period?
6. If any error or mistake has happened due to wrong doing of some of your people why Airtel is not accepting it’s fault instead of harassing the subscriber.
Dear Sir, I request you to kindly help me in sorting-out this problem at the earliest. Yesterday I filled similar complaint at Airtel Facebook page and in responce one Mr. Manoj from Airtel land line number [protected]vcalled me at 12.06 pm today 17th March 2013 the person who called was not only talking rudely but has threatened me that he is sending goonda to recover money. Is that’s the way Airtel solves customers problems.

I tried to recharge my airtel 3g with Rs750 the same has been charged to my credit card but recharge not done TR ID is 681024 pl resolve

I have complaint about IPTV (a/c no -[protected])since month, it is not working properly.Pass one week system is totally blank and time provided by your executive passed 2 times.Kindly check your bills and give rebate in TV charges (montly rental), If you are unable to rectify the error pl inform us so that we can go for other services.
V S Singh
[protected]
[protected]

Hi,

I was Airtel prepaid customer for 4 years, suddenly three months back got a call from airtel office saying that they are interested in converting my number from prepaid to post paid. I paid them 300 rs for conversion. But after that neither I got my money back nor they received my calls and above all my prepaid number stopped working. I went to airtel service centre :
"Ashritha Communications,
Shop No 2, 3
Surya Complex
Konappana Agrahara
Service Rd, Electronics City, Bangalore-560100" where in i paid 300 again but its of no use neither my prepaid service started not postpaid.
Please look into the issue.
Thanks ,
vijay

They have funny menu. Customer care people lack empathy. I told them I am in train. They kept me waiting so that signal is lost. Wish them bad luck. They use Govt. Guidelines to harass. Hope they stick to airtel all the time and we customers switch.