Airtel Complaints & Reviews

Airtel Postpaid Mobile — Harassment by Customer Care of Airtel

Dear Sir/ Ma’m

For the last 5 Years I am the Loyal customer of Airtel. I am very sorry to say that the Customer Service of Airtel is not working properly. On 3rd Sep. 2009 I requested the Customer Care executive for the STD Pack Activation (for STD @ 1 Re) but I was told it would be activated within 2-3 days. I Checked with Customer Care again in September but the response was that Pack was not activated and Bill was made as per STD Call @ 1.50 Rs.

I have wasted so much time talking with the Customer Care Executive. They sometimes give assurance that the extra amount charged will be adjusted from my bill. Most of the times there System is down and they give excuses for this. Even sometimes they don’t write the details of telephonic conversation properly.

The service request SMSs from Airtel are given below.

[protected] F[protected]
[protected]
[protected] Working on Request and would be resolved within 48 hrs.
[protected]i

Bill Date 22 Oct 2009 STD Calls For Rs. 437 .00 Total Amount 835.00
Bill Date 22 Sept 2009 STD Calls for Rs. 826.00 Total Amount 1122.00

Total Amount of STD Calls wrong charged: Rs. 1263/-
Actual amount: (1263*1)/1.5 = 843/-
Adjustment to be done= 421/- + Taxes Appx. Rs. 44/- = Rs. 465/-

Last month also I paid the bill despite mistake in it, but this time I have followed up the matter with Customer Care but no response from there side even after regular commitments. Also I have not paid the bill for this month and the wrong charges may be deducted immediately so that I can pay the balance,

dear sir i am pradeep from ulhasnagar i hav connection with airtel last 8years i hav paid my bill 2900 rs but whenever i go to airtel gallery o[censored]lhasnagar they talk so rude and bad that we cant even stand also they make stupid faces the names are sonali and ambika plz take some serious action against them

i have been told that after payment i will get my num back but now they are telling we have sold that num and talking rudely my number is [protected]

AirTel — Harassment from from customer care

Dear Sir,

I had Airtel broadband connection Account No 15179106. Since i changed my place in same area i applied for
transfer my connection to new place, i got a promise that connection will be made in two working days.But i didn't get any response. when i called back they informed me that i have pending bills to be cleared. I cleared immediately and informed them make connection. No response from any one. I dropped mail to customer service for details. Finally they stated
Dear Customer,

Thank you for writing to Airtel.

With reference to your e-mail dated 23/12/2010 regarding the shifting of your Airtel fixed-line[protected], we regret to inform you that we are unable to process your request for shifting due to non-availability of network.

It is our endeavor to provide the very best of services to our valued customers. In pursuance of this objective AIRTEL is extending its network, which would enable our customers to fully utilize and enjoy the benefits of the services.

However your concern will assist us in planning our future network augmentation.

Please do write in for any further assistance.

warm regards,
Revathi
customer care executive.
bharti airtel limited.

At last i called customer care told them to disconnect complete connection. they agreed placed request.

after six months i got call from lawyer airtel saying that i have bill payment due , they already sent a legal notice to my old address. She was rude in words threatening me to come and attend court.
Notice that i have cleared my bills for tranferring the connection, but still this very bad they harassing me in phone.
the number i got a call from [protected].
Kindly act and do get me compensate on the same.

Thanks & Regards,
Manoj

AirTel — Customer care harassment

Am Rajavel Kannaiyan
I have a mobile in Airtel a post paid connection [protected]. Have been using 3G since its
Launch in Airtel.since 2 weeks I have issues in my Airtel mobile that my 3G hasn't been working up to the speeds. It shows only 0.05kbs in speed test. Thus I complaint the same on 7th of feb, for which I was given a ref no as 42000627 and was told that it will take 48 hrs to resolve. It was so cruel to take them 48 hrs to resolve it, but it didn't get resolved and no one called back, hence I called back after 2 days and they said there is some issues with their activation problem and some software error showing in my connection. I raised them a complaint stating that no one is calling me back and every time I had to cal them .
One 121 Customer relation manager stated that they can't do anything that my complaint I'd closed without my knowledge and they can't give a explanation. So I wanted to cancel myaccount along with 15 more accounts I have in Airtel.
Then that cancellation guy promised he will resolve it within 2 days and that I will get a call from Airtel 3G team within 1 day, which i didn't get
Yesterday my 3G also got deactivated andes today I again called up, they reactivated my 3G,
Again the speed was the same. So this is the response to customer fromairtel
They won't bother u suffer they say their managers or any higher officials won't speak on Saturday or any working day after 4 pm and the customer will have to wait for just a call from them to just to speak to a suffering customer.
This is pure harassment and mental torture to me.... As am a busy surgeon here have to speak with this stupid Airtel connection so many times........ I want justice for this

hi guys my self vineet n no is """""""""""""&q...⇄ im using airtel since from 4 years but now in 08 jan to feb month billing i got they charged me for gprs which i dont use i used only frenzo chat in there airtel live n there r mention 15rs for 15 days its ok i continue it for month when month is complet my outgoing call barred i imidate call cust care n said y u barred my out going they said for credit limit cross but my credit limit is 1700 i said her give me detail y my bill is 1700 they said u use gprs for 541:50 n for calling n rent totel bill 1263.97 n for unbill 900 for only 6 days bcoz my no bill ganrate on 23 feb n outging barred on 28 feb i said her im not using gprs i used only frendzo n they said when u got bill u know detait for gprs i said ok but i get my bill on 3 mar 08 n call again cust care n they said call gprs helpline i called there on 6 mar n he said sir we farwared ur complaint to tecnition n after 4 days i call again on 10 mar he said sir ur complaint exelated for ur frenzo 30paisa 20kb not cutting in future i said give me waved first n he said sir give us 2 days for refund ur money token no i said kn its too long time n my bill due date is 14 n he suspend my no on 12 mar n i paid it on 30 mar full pament of rs 2100 for activate my no n now here 19 jul its not solve i countinusely calling cust care gprs helpline n now he said u use internet which i don't use i said many time i have frenzo subscribe msz its fake he said we dont know n when i said give me ditaled for gprs what i use in the said we don't have detail n i said tel me when i use it its only 35655 kb in month n my privious billng i used 70 to 80 mb in day how can i used 35 n half mb in month how they said sir nothin happend for it u pay for it so what can i do now plz tel me how can i get back my money n also tax of bill i paid...?

hi guys my self vineet n no is [protected] im using airtel since from 4 years but now in 08 jan to feb month billing i got they charged me for gprs which i dont use i used only frenzo chat in there airtel live n there r mention 15rs for 15 days its ok i continue it for month when month is complet my outgoing call barred i imidate call cust care n said y u barred my out going they said for credit limit cross but my credit limit is 1700 i said her give me detail y my bill is 1700 they said u use gprs for 541:50 n for calling n rent totel bill 1263.97 n for unbill 900 for only 6 days bcoz my no bill ganrate on 23 feb n outging barred on 28 feb i said her im not using gprs i used only frendzo n they said when u got bill u know detait for gprs i said ok but i get my bill on 3 mar 08 n call again cust care n they said call gprs helpline i called there on 6 mar n he said sir we farwared ur complaint to tecnition n after 4 days i call again on 10 mar he said sir ur complaint exelated for ur frenzo 30paisa 20kb not cutting in future i said give me waved first n he said sir give us 2 days for refund ur money token no i said kn its too long time n my bill due date is 14 n he suspend my no on 12 mar n i paid it on 30 mar full pament of rs 2100 for activate my no n now here 22 jul its not solve i countinusely calling cust care gprs helpline n now he said u use internet which i don't use i said many time i have frenzo subscribe msz its fake he said we dont know n when i said give me ditaled for gprs what i use in the said we don't have detail n i said tel me when i use it its only 35655 kb in month n my privious billng i used 70 to 80 mb in day how can i used 35 n half mb in month how they said sir nothin happend for it u pay for it so what can i do now plz tel me how can i get back my money n also tax of bill i paid...?

Airtel — fake billing

Sir, I m very fed up with airtel for their fake billing in my no.[protected] connected at wright town jabalpur . once I have complaint also but they have waive my half amount but again I faced the same problem with airtel

In my last invoice I was shocked to see some 4 ISD call charges worth Rs. 633.60.One call was for even 1 hr.All these numbers take you to some IVR in Austria.

Since activation of my number [protected] in Feb 2007 I have never opted for ISD services.Only God and Airtel knows when it got auto activated and even auto calling started???

I paid the bill minus these ISD charges.I have written and spoken to Airtel but they are playing the tape that I have called so I have to pay.When asked for proof of my calls if at all I have done; they cannot do anything?

Now I am getting SMS's that either I pay or services would be discontinued.After 8 years of association and championing Airtel this is what was in store.

Airtel customer care is as usual a piece of .CAn anybody suggest a way of settling scores with Airtel now that I have decided to move away to some other service provider.

Obviously never will I pay those fake ISD charges.

AirTel — Fake Charges

i have notice a one thing with Airtel Mobile. when i cut the phone on 59 Sec. But Amount is Deduct of 2 min. i have talk with Customer care executive in this matter no any satisfactory action from their end. its happened twice time

Thanks .

i agree yaar, inhone loot machaa rakhi hai, main bhi "friends chat" services of charge rs 30 per month ke hisaab se 3 mahine ke liye de raha hoon, uar customer care ko to haal ha - cust(takleef) + mer(marna) + care (dhyaan se). matlab custmer ke ma kasst se marne ka dyaan rakhane wala department.

Bharti Airtel — fake billing charges

I'm Aniket Kumar, Engineering student from PESSE, Bangalore. I want to file a complain against BHARTHI-AIRTEL.

I took airtel internet postpaid connection bearing phone no. [protected] with account no. [protected]. The connection got activated on 22nd Sept and after 4 days i started receiving sms from 54321 charging me Rs.99 every now and then. This continued for 14 days. And currently outstanding amount is Rs 7170. I haven't made any calls nor did i send any sms. All i did was download stuff and browse using this UNLIMITED 999 plan internet connection.
This huge amount has been charged against me in 14 days.

The proof has been shown below.. These are the actual sms. Nothing has been modified.There are still more of these. Kindly help me. I'm so tortured mentally. I'm helpless. I'll be on my knees even if i have to. PLEASE!!!!!!

[B][B]1. From: 54321
Date time:[protected]:52:16
Content: Thanks for downloading 20_20Cricket from Airtel. You have been charged Rs 99.

2.From: 54321
Date time:[protected]:52:28
Content: Thanks for downloading 24SpecialOps from Airtel. You have been charged Rs 99.

3.From: 54321
Date time:[protected]:56:38
Content: Thanks for downloading PubGames from Airtel. You have been charged Rs 99.

4.From: From: 54321
Date time:[protected]:56:38
Content: Thanks for downloading Speedforge from Airtel. You have been charged Rs 99.

5.From: 54321
Date time:[protected]:57:16
Content: Thanks for downloading RapidActionForce from Airtel. You have been charged Rs 99.

6.From: 54321
Date time:[protected]:58:30
Content: Thanks for downloading TANUSHREEVideo from Airtel. You have been charged Rs 15.

7.From: 54321
Date time:[protected]:01:48
Content: Thanks for downloading WWESmackDownVSRaw09 from Airtel. You have been charged Rs 99.

8.From: 54321
Date time:[protected]:16:44
Content: Thanks for downloading GhajiniTheGame from Airtel. You have been charged Rs 99.

9.From: 54321
Date time:[protected]:09:51
Content: Thanks for downloading 24SpecialOps from Airtel. You have been charged Rs 99.

10.From: 54321
Date time:[protected]:10:47
Content: Thanks for downloading ColinMcRaeDiRT from Airtel. You have been charged Rs 99.

11.From: 54321
Date time:[protected]:11:35
Content: Thanks for downloading AmericanPieNakedRun from Airtel. You have been charged Rs 99.

12.From: 54321
Date time:[protected]:13:47
Content: Thanks for downloading LegionsOfRome from Airtel. You have been charged Rs 99.

13.From: 54321
Date time:[protected]:15:53
Content: Thanks for downloading Speedforge from Airtel. You have been charged Rs 99.

14.From: 54321
Date time:[protected]:16:21
Content: Thanks for downloading CallofDuty4 from Airtel. You have been charged Rs 99.

15.From: 54321
Date time:[protected]:16:44
Content: Thanks for downloading GhajiniTheGame from Airtel. You have been charged Rs 99.

From: 54321
Date time:[protected]:17:17
Content: Thanks for downloading HitmanBloodMoney_Vegas from Airtel. You have been charged Rs 99.

From: 54321
Date time:[protected]:26:28
Content: Thanks for downloading NFSProStreet from Airtel. You have been charged Rs 99.

I have been charged Rs.70 since two days and i have not subscribe any airtel forge plz help me out

Dear Sir/ Madam,

Really Airtel doing a fake bills on my mobile usage. When i checked a last time(one week before on sunday) my unbilled amount showed is 55/- rs but after one that is monday i got received the message from airtel and they people showing the bill as 355/- rs.
Really the airtel people doing the fake billing on me.
And even when called to customer care also they people will not responding me correctly and First time i called to Customer care people they told that the problem will resolve within 4 hours. But after one week also i am facing the same problem. Really the Aitel people doing me a cruel.

From last 4 months i am using the same number and i don't know from when they people doing fake bills on me.
Pls help me out from this problem.
My Phone number is +91 [protected].

Mahesh
[protected]
Bangalore

Namaste Mahesh,

This is to inform you that your concern listed on 17 September 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Arpit Dixit
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
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Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

unknown tower — ILLEGAL MOBILE TOWER

Respected Sir,

I would like to lodge a complaint on behalf of the community residing at # 8-1-398/A/12/1 Tolichowki Hakeempet HYDERABAD-8 AP
against the mobile tower installed in residential loacation. recently put up a tower adjusant to
the houses on hakeempet main road upon Lima cafe.

Conidering the health hazard caused by the EMW from these towers , request that this tower
be relocated to a loacation away from residential loaction.

I would also like to know how the tower can be installed at such poximity to residential premises
when a minimum distance has been stipulated for installation of such towers by Our Government
at residential locations.

I humbly request that considering the serious health hazard that these towers pose to our human
life, neccesary action be taken.

Yours Sincerely
iqbal ahmed

RAVINDER SINGH — ILLEGAL SELLING OF DIESEL OF DG

Dear Sir,
My Name is Ravinder Singh S/o of Satyavir Singh a resident of V.P.O.-Bassai, Distt.- Mahendergarh to the Airtel Tower Installed in concern of selling of Diesel in lot of ammount since it was installed is as Follows:1. The Airtel Tower has been Installed in the personal Land of Mr. Ajeet S/o Balbir Singh, V.P.O.-Bassai, Distt.- Mahendergarh ,Pin-1230292. This land is our shared with Mr.Ajeet who is my cousin brother and he and his family is a fond of dishonesty from long times.
Mr.Ajeet & his brothers (Pardeep & Rajesh) is doing some illegal job like selling out the Fuel to the people which can be used in the Generator to supply the electricity to the Tower. And this is unknown to the Airtel Management. Some how this is corruption.3. Use to charge the mobile phones at the tower of their known persons and waste the electricity allocated to the tower.4.He himself intentionally run the generator set by opening all its cover which creates lot of noise and it leads to the sleepless night.
There is no Responsible person from the Airtel company at the tower from starting and Mr.Ajeet & his brothers (Pardeep & Rajesh) do as they would like to according their own will like doing some illegal job like selling out the Fuel to the people which can be used in the Generator to supply the electricity to the Tower.
There is also sharing of some other Tower company likes VODAFONE AND Other on this tower.
They also sell other item of the tower which are made of costly metal.
We already complain about this to some Airtel person who are coming to supply diesel.But they are not taking any step against them.I guess they are also corrupted in this matter.
We want to aware you about this and promise you to give you full support from us if you are
Willing to taking some action against the corrupted people..This is my Humble request to get this illegal fuel selling stop and take some strict Action against him and consider all the above mentioned point. Awaiting for your corrective Action and kind support from the Airtel Tower Installation management.I would be reachable on [protected],[protected]
ravindersingh.[protected]@mrei.ac.in ; [protected]@gmail.com ;Regards
RAVINDER SINGH
B.Tech in ECE & Pursuing M.Tech in ECE
Also working as a RESEARCH ASSOCIATE at MRCE,FARIDABAD

Dear Sir, My Name is Ravinder Singh S/o of Satyavir Singh a resident of V.P.O.-Bassai, Distt.- Mahendergarh to the Airtel Tower Installed in concern of selling of Diesel in lot of ammount since it was installed is as Follows:1. The Airtel Tower has been Installed in the personal Land of Mr. Ajeet S/o Balbir Singh, V.P.O.-Bassai, Distt.- Mahendergarh, Pin-1230292. This land is our shared with Mr.Ajeet who is my cousin brother and he and his family is a fond of dishonesty from long times.
Mr.Ajeet & his brothers (Pardeep & Rajesh) is doing some illegal job like selling out the Fuel to the people which can be used in the Generator to supply the electricity to the Tower. And this is unknown to the Airtel Management. Some how this is corruption.3. Use to charge the mobile phones at the tower of their known persons and waste the electricity allocated to the tower.4.He himself intentionally run the generator set by opening all its cover which creates lot of noise and it leads to the sleepless night.
There is no Responsible person from the Airtel company at the tower from starting and Mr.Ajeet & his brothers (Pardeep & Rajesh) do as they would like to according their own will like doing some illegal job like selling out the Fuel to the people which can be used in the Generator to supply the electricity to the Tower.
There is also sharing of some other Tower company likes VODAFONE AND Other on this tower.
They also sell other item of the tower which are made of costly metal.
We already complain about this to some Airtel person who are coming to supply diesel.But they are not taking any step against them.I guess they are also corrupted in this matter.
We want to aware you about this and promise you to give you full support from us if you are
Willing to taking some action against the corrupted people..This is my Humble request to get this illegal fuel selling stop and take some strict Action against him and consider all the above mentioned point. Awaiting for your corrective Action and kind support from the Airtel Tower Installation management.I would be reachable on [protected], [protected]
ravindersingh.[protected]@mrei.ac.in ; [protected]@gmail.com ;Regards
RAVINDER SINGH
B.Tech in ECE & Pursuing M.Tech in ECE
Also working as a RESEARCH ASSOCIATE at MRCE, FARIDABAD

Airtel — mobile tower rediation

Near my house which is generaly residantiol area. Airtel company had installed there tower on second floor. We are suffring lots health problem please take action against them.
address of tower
Umes Patil, Near teen tanki, sector 19, Koparkhairane, Navi Mumbai 400709

pls send me tha call details of FEB 12 of my number [protected] to my mail id

pls send me tha call details of FEB 12 of my number [protected] to my mail id [protected]@gmail.com

AirTel — FRAUD ON MNP

Really airtel cheated me always during Change the portability.... they did not provide unique code through sms after sending the request on portability. i get only through by customer care. till now i can not change that network., i do not disconnect his network. upto this they told any one of the reason on MNP..... how can i complaint the airtel? plese tell

HELLO MR. RAKESH RANGA,

WHEN I CONTACT THE CUSTOMER CARE, MY CUSTOMER CARE CONNECTION DISCONNECTED ON THE TIME THEY ADVICE MEPLEASE
USE *121#. IF I USED ANOTHER AIRTEL NUMBER TOTELL ABOUT THIS PROBLEM, THAT NUMBER CUSTOMER CARE OPTION DISCONNECTED., .., REALLY AIRTEL BHARTI GE FRUAD NO.1 ACROSS THE NETWORK.

HELLO MR. RAKESH RANGA,

Don't act. not only me., , , , , , , my friends whose applied for MNP from AIRTEL all are affected by this one.

I have applied for MNP on 24.05.2011. After two days they contact me to cancel the MNP. But strongly say, i need to go IDEA. In the meanwhile i contact customer care continuously. so they first stop my customer care contact option. when i used another number to discuss about mnp, they said that "today(02.06.11) we confirmly disconnect ur network. but they did not take any action. when i contact on 04.06.11 . the customer care simply said yesterday (03.06.11) you cancelled ur MNP. But really i didnot do that. they easily tell lie... REALLY AIRTEL HAVE POOR CUSTOMER CARE...

AirTel — MNP Related

Hi
i am using the Number [protected](Aircel-Delhi) and want to port out to Airtel. i fill all the required docs that Airtel required also share the UPPC code for the same. Regarding this port out i have also recieved the msg from 1901 on dated[protected]" Reuuest for porting your number to airtel has been recieved and your application is in process" but today "[protected]" my Aircel number showing "Aircel number not valid" it means my number ported out to Airtel. But till date i have not recieved any MNP Sim card from Airtel after having the word with the same guy who come to me fro MNP said it will deliver to you shortly. now i dont have my number with me. I am very harreshed with the service from the company like AIRTEl. please do the needfull.


Regard's
Vishal Paul
[protected]

Date wrongly mentioned it[protected]

Hi Rakesh

Thanks for the responce..

this is to update you that i have Received the SIM Cards by yesterday’s courier[protected]) for the below mentioned MNP number([protected]) but again the received SIM is not activated. Request you to please suggest a single touch point(Contact Number) for all these query’s so that all the query’s are solved in a single Hit. Its more than 3 days that my number is not working.. Waiting for your Positive revert.

Regard's
Vishal Paul
[protected]

Airtel — Airtel to docomo MNP related Problem

I had an Airtel prepaid number [protected]. I decided to switch provider out of frustration with Airtel's poor customer service and their unnecessary value added services automatically getting activated on my sim. I lost lot of talktime due to their hidden services.
I ported it to Docomo prepaid (via MNP) which ultimately completed on 3rd April 2012.
But since then, all calls from any Airtel number to my docomo number are failing. It says "number does not exist".
I am able to receive incoming calls from all networks except Airtel. Airtel has specifically blocked all outgoing calls from any Airtel number to my number.
I have called customer care of both networks. I am certain that this is an Airtel problem.
I dont know what advantage Airtel gets by doing this. Not only could they not hold on to a customer, but they are also driving customers away for life.
Please resolve it, else I will have to escalate this to higher levels.

Mishal
[protected]
[protected]@yahoo.com

Hello,
My name is Sanjay Oak. My Airtel mobile number is-[protected]. I am getting ads from AM-BLALRT. I haven't subscribed to this service. I am not able to unsubscribe from this service. How do I stop getting messages from this service? Please help.

my no is [protected] i am recieving unwanted sms from BLALRT

AirTel — New broadband connection

I registered on 30/07/2008 for Airtel Broadband connection at Airtel office near church, ramamurthy nager. I also made a payment of Rs1000. After not hearing from them for two weeks, i went to the AIRTEL office to enquire and was told that connection in bhavani street is not feasible (contrary to what they said before registration????). I asked for refund and was told that DD would be sent through post. I dint hear from them for a long time and now its been a month - I am still waiting for DD. Hopefully, i hear from them and get back my 1000. After going through my mail, some of you may be aware of the problem i faced and will be cautious of the Refund process. I heard Airtel Broadband connection is fast and good but REFUND process is very very slow…… hahaha —–

AirTel — Requested for a new Broadband Connection

Hi,

My name is Harcharan & i am a resident of 46-B Janta Flats, Krishna Enclave, Ahok Vihar Ph-III New Delhi 110052.
I have previously applied for a Airtel Broadband connection about 6 months ago. These people were provided with all the requirements (as in application form, money, & documents) about 1 month after they mentioned that they can't provide a broadband connection as there is no wire there. I got the refund back after 4 months after getting back to the lives of Airtel outlet which is near my house.

A few days back about the begining of Sept., a lady by the name of Tanisha called me to know if i am interested in applying for a broadband. I informed her of the case which happened earlier. She got my address & said she will callback after checking.

She called after 5 minutes assuring me that they will be able to provide with the connection with 2 to 3 days. I again filled up the application gave them the cash & the documents requested.

For the last few days i tried calling them but nobody is picking up the phone, if someone picks up they say they will arrange for a callback, but no one calls back. I had a word with Isha, Amit & Tanisha but they arranged a callback but nobody called. I am really pissed of with the kind of treatment given & the customer service received. I would like to formally register this COMPLAINT.

Could we please check if something can be done.

Thanks for the response. I had sent you the contact number in a separate email. Kindly give us a call and take appropriate actions.

I had applied for a new broadband connection on 20/4/2013 online on airtel website after paying rs.50 with application number CH1345547 and ACaf - ONCHENN00336572. An agent came subsequently, collected rs.1599 towards the connection and provided a receipt for the same and took the details required. No feedback was received though a connection was to be provided in three days time. A complaint was registered on 30/4/2013 with a complaint number 32130414 at the airtel office. I was told that the agent had run away with the money and they were trying to trace him. I told them that the receipt clearly was from airtel and that i cannot be held responsible for their administrative issues. A connection was promised in three days which did not happen. Nothing materialized. Two complaints were registered online, Lb[protected]
LB[protected] which yielded nothing. A mail to http://121.in.airtel.com/ and to appellate.[protected]@in.airtel.com yielded no response. Multiple calls to [protected] which is airtel broadband service number with the following complaint numbers,[protected],[protected], 33378590 did not provide a response. A final registered post to the office for refund in june and a call to airtel broadband ( complaint number[protected] also did not have any outcome. A standard answer of there is no information about you in our database comes from the online call center employee. This is despite my airtel mobile number being provided in the application. NEVER apply for airtel broad band as they do not have alternate application methods.. The company will take you for a ride. Am filing legally to recover the same.

Dear Sir/Madam

As i need new broadband connection for my residence, i have applied trough online and paid Rs 1000 by card,

Airtel customer chat support guided for this and selected plan of 849rs, which is 1Mbps. They promised me that the person from airtel will come home for installation and documents verification within 24-48 hours. Now after 4 days nobody came to my home and nobody even called me in mobile number.

What about that paid money 1000Rs?
Making false promise with new customer?

Refer my Transaction details:
Txn ref number:[protected]
Application number: ONDELHI01078418

Regards
Mohammed Yousuf A
Delhi

Dear Sir/Madam

As i need new broadband connection for my residence, i have applied trough online and paid Rs 1000 by card,

Airtel customer chat support guided for this and selected plan of 849rs,
which is 1Mbps. They promised me that the person from airtel will come
home for installation and documents verification within 24-48 hours. Now
after 4 days nobody came to my home and nobody even called me in mobile
number.

What about that paid money 1000Rs?
Making false promise with new customer?

Refer my Transaction details:
Txn ref number:[protected]
Application number: ONDELHI01078418

Regards
Mohammed Yousuf A
Delhi

I msd an enquery through a direct web enquiry in Airtel portal. Someone call me from Airtel and assigned a Sales executive.With him I booked a new Airtel broadband connection + Vice Plan on 9th May 2015 by paying 1100 rs as installation charges. The Sales executive Umesh +91 [protected] came to my home collected the Money and also the required documents and promised to have the installation team contact me by monday.

Customer Enrolment Form # TBLR 6974713

No update from him I keep on calling he is not attending my calls. Not sure whom to follow-up for the installation.

Request you to do the needful.

Airtel — Unusual charges

Respecter Sir/ Ma'am

I would like to launch a complaint against airtel for charging money for a service which i didnot ask for. This is 3rd or fourth time they are doing so. Every time airtel activate some service and deduct money from my account and when i complain about this they refund the money and if i don notice it for 3 or 4 days they sart continuing the this. This time airtel started a service of job alert on my mobile on Dec 22, 2010, i noticed it today, Jan 6, 2011, i contacted costumer care and got the reply by Mr. Avinash, Sr. Executive that he can provide me only 3 days charges. I request you to look into this matter.

Thanks
Sushant

Airtel Prepaid Haryana — unnecessary deduction of charges

i am airtel prepaid user my no is [protected] i recharged my no by 177 on 29 nov 2012 and get 180 days free roaming all over india but after 26 jan 2013 my balance is detectd continuously for roaming i complaint thrice in airtel care but they are not solving it. complain no given by airtel are Cbnra[protected] CWRCH[protected]
CWRCH[protected]
plz help me get my unnecessarily deduction charges back and compensation.
Bharat Arora
contact no : [protected]
[protected]

Airtel / Idea — Number Portability

Dear All,

I have given request for number portability from Airtel to Idea. My number is [protected]. This request I had given almost 2 weeks ago. I have got 2 call from Airtel for confirmation. I have confirmed that I want to PORT OUT. Still my Airtel number is active & Idea Sim is inactivated. I got call to pay outstanding amount that I had paid 1 week ago. Now who will be responsible for this week bill.
Please arrange to convert number from Airtel to Idea.

Thanks,
Sandeep
M : [protected]

My mobile no. is [protected]

Dear Sir

Rs. 46 have been deducted from my prepaid account about 10 days before without any request for any subscription/extra service. I have thrice talked to customer care (on Jan. 13, Jan.18 & Jan.22). Though I was told that complaint would be addressed within 48 hrs and customer care executive will contact for an sms will be sent by them, but nothing is happening. They do not even honour the registed complaint and every time I had to repeat the story. It is horrible customer care and money is wiped out from account unethically. You are requested to do something to prevent such cheatings..

airtel has deduct money from my account towards devotional pack from which i have unsubscribed and i have complaint it to the customer care but there was no response .

AirTel — Deduction of money from account

From past few days i am getting jokes, quiz etc from 55382. Around 2 Rs are being deducted from my account. I want to unsubscribe from the service. do it urgently..

Sir i have been waiting for the same since two weeks now. How much more.

Airtel — Call details and improper billing system

Dear Sir,

Kindly refer my mails dated 28.10.09 and 30.10.09, for which neither I have received any reply/acknowledgment nor solution to the problem reported.

Today also I called to customer service care (121) but no satisfactory reply, rather the executive told me that the call details for the current bill has been uploaded, which is wrong.

According to my plan call rate is Re.1.00 per call but I am being charged @1.20 (see the attachment for previous months call details).

Further, I paid last bill on 05.10.09 but despite this I have been levied Rs.50/- for delayed payment.

I once again request to upload my call details immediately to enable us to pay the bill in time.

Further submitted that in case call details are not uploaded by tomorrow and my previous bill is not corrected (as mentioned above), I will not pay the current bill by due date for which the Company will be solely responsible. This is causing me mental agony.

Yours sincerely,

Ashok Kumar Sharma

GEB — Improper response

We are the residence o[censored]mbergaon.In our area the GEB Board the employees over there are not responding on the phone calls.they do not resieve it an give a proper answer regarding when the power will come or the wire man also does not come on time for the repairing.So,we request you to please look into the matter.

Airtel Broadband — Service & Response

Dear Sir,

I am and Airtel Broadband customer. I had been pretty happy with their service in Hyderabad and I moved to bangalore in December 2011.

I wanted broadband services and obviously Airtel Came to my mind. Somehow I am not happy with their service, response and treatment here.

Time and again I have maintained good relationships with Airtel or any other service provider and followed up, enquired and paid pending bills.

Here in Bangalore I have two complaints

1. The connection was given to me after 20 days taking 1500 Rs advance, I needed it urgently but I said nothing much and there was no communication and I had to follow up several times to get it sorted. I kept quiet and took it as first mistake.

2. Recently I realized they are not sending bills and in between they called me up and told me bill is pending and we are sending the bill when I told them I did not recieve it. I waited for bill and just 3 days back I sent a mail to them to make it clear regarding bill.

One night I came from office and had to do official work at 10:00 pm, I realized the connection is disconnected and I needed to do the work urgently.
I called customer care and told them I need connection, if Payment is issue then give me 30 mins connection, If I dont pay take it off but they said they cannot do anything. I told them how can I pay the bill if you are not going to send me the bill , it is not my mistake alone, you are also responsible for the mistake as much I am. Having no choice I walked all the way back to office and resumed my work and sent them a mail how much inconvenience they caused me. They then send me bill and sent a mail that they hope they have resolved the issue. I refuse to pay them anything till they apoligize to me properly and I told them paying is not the problem but they have to take up responsibility for sending late bills and causing me inconvenience and we can sort out legally if required.

I also told Airtel , I have issues with their service in bangalore, I never had in Hyderabad.

Obviously I cannot be accused or held responsible for not paying bills if bills are not sent to me and communication is not done before suddenly terminating the connection. Also when I called up customer care, I was ready to pay instantly but they could not do anything then why disconnect all of a sudden without intimation, what is the point in paying when you are caused inconvenience.

Please advice.

Regards
Seshu

Airtel Broadband — Billing and Service Issues

I have airtel connection which was activated in the month of July 2011. I had received bills till November and then I had decided to change the service provider so that i could get better rates. then airtel gave me a better plan and i decided to stay. i was told that the last connection would be disconnected and the new one activated. i have the mail in wiriting and they also ahve confirmed over phoen. i realized that i am paying for two connections and then they said it would be resolved-surprisingly then didnot know that this was going on. i refused to pay for two months , they disconnected the line twice and i shouted to get this activated. i then told them again about the problem and each time they told me that the new bill will have the rectification but again the same thing is happenning. they are harrassing me to pay and sending me messages to pay and also calling in between my work. i think they should be taken to task about the same. and the most important thing there should be someone in kolkata to come and resolve this issue.
The point is that I am being made a fool of the same thing where they are supposed to follow up. I have multiple connections of Airtel and Vodafone and I don't have a history of payments issues, but why this harrassement.

Hello Airtel Presence Team,

The issue has been resolved now. I'd like to thank the Airtel Presence Team for their cooperation.

Regards
Sandeep Paul

I too faced similar problems from Artel.

I was using the Airtel Broadband for almost 4 years without any single dues.On 30/09/2012 I have vacated my house and moved with my friends as I need to travel to abroad within 2/4 months.
I have contacted the Airtel customer care and requested for cancellation after clearing the monthly bill of September.After 3/4 days I got a call from Airtel CC asking about the reasons for cancellation and informed the reasons. Upto this point all went well and by 25/10/2012 I got an sms stating that my October bill has been generated. I contacted the Customer care again and I got a response that I have promised the retention agent that I will be continuing with connection. Again I explained the scenarios and they said that they will take care of this issue. After that I had received at least a call from Airtel CC every day from 12/11/2012 asking about the payment. This repeated up to 25/11/2012 after generating the November Bill. Now the unpaid amount is almost double and I was getting 2 calls every day for bill payment. I was explaining the same stories and getting many replies from CC that I promised to continue/I was ready to transfer the connection to somebody else/Migrated to a lower plan etc. Meantime I got a call from a collection agent and he was in front of my old house and asking the payment .I explained all the details again, the he said that he understood the problem and he already got the information from the house owner(Stays in the ground floor) that I had vacated the house on 30/09/2012.
At last on 30/11/2012 I got an sms that my connection got cancelled on 30/11/2012. From that day onwards I was getting calls from CC for reactivating the connection and they will waive the dues as I am a very ‘Valuable’ Customer for Airtel. Again repeating all the stories to them. Today I got a call from Airtel that they are going to send a legal notice for my dues.
I searched in google and found that I am not the only one with this type of problems witn Airtel.I think they are doing this to all good customers.
I have many service request numbers which I used get after each call from CC
My BB no was:[protected]_kk

Thanks
Jinu

We too faced similar problem with airtel . Making fake bills and robbing money of people is their business . You should join hands with other customers in your area who are victims of airtel and file a criminal case in police and consumer court against them . you shoud also claim compensation from the company for the harrasment you faced .

Airtel ferozepur road ludhiana branch near verka milk plant are robbers and fraud like this .

This is regarding Airtel 4G connection and unjustified bills for Mobile number [protected] bearing Account number [protected]. I know that there is some outstanding amount pending from my side, but that is not 2480.15/-, the reason why i am saying this, because i could not use your services properly due to bad network connectivity and which is also accepted by your technical team that in my area services/towers were down for more than 25 days. This i have informed to your customer care multiple times, that why i have been asked to pay the amount for the services which i have not used?

I hope you will understand below points and help in getting this closed as soon as possible:-

First of all, i never said i am not going to pay the amount. The only point is i am ready to pay the amount for the services which i have used. I hope you are with me on this. The services which i have not used due to Airtel's technical problem, why i have been charged for that?
Please check my payment history which i have been paying it on regular basis till 17th Jun, The day when i called up your customer care and asked them to temporarily cancel my services since i will out of country and will not be using this for another months. Customer care agreed saying that 150/- will be deducted and then services will be discontinued.
But, then also i can see, in Jul bill 449.44/- being charged (150/- + some 250/- monthly charges). Why this monthly charges once i have requested for discontinuation of services. Similarly happened for Jul and Aug month they have charged some amount with late fees. Why is this late fees once i have discontinued the services. Discontinuation of services means that i should not be able to use the services.
Please do all these calculation once again and request you to remove that late fees component and the time period for which your services were down.
I have called up your customer care to disconnect the services multiple times but this has not been done till date. Which is very disappointing.
Let me know the final amount what has to be paid from my side, which i am ok to pay. There is no issues at all in that.
Even i want to get it closed as soon as possible.
If you want i can forward you the mail chain which i have been exchanging with your Nodal officer.
Anticipating a positive reply from your side to get it closed please.

AirTel — mobile missed

sir i am airtel customer having my mobile no[protected]
i have missed my mobile somewhere so i request you to kindly block my sim and mobile also.

i am furnishing my details below:

NAME : LALIT PANT
ADDRESS: INDIAN OVERSEAS BANK
DINDIGUL MAIN BRANCH
DINDIGUL 624 001
TAMIL NADU
MOBILE NO :[protected]
MOBILE ; NOKIA 3500

i need your immediate action in the matter mentioned above.
kindly treat it as very urgent.

thanking you

with regards

LALIT PANT

missed calls — MIssed calls to my mobile.

I am getting calls from a mobile number [protected] at night time. If we take the call no answer. It is very difficult.