Airtel Complaints & Reviews

Hello sir,
I have send porting msg some days ago,so on next i got call from service provider Airtel, and they ask me reason for switch, i tell all the problems and their executive offer me a plan in which call rates are lesser than my current rates in which they offer all local call 0.30 paise / min and 0.40 paise / min but they not clear me my first call charges is 2 INR. this is not acceptable for me.so they not tell me this main point in that conversation.
So they try to fool their customer and dont make privacy in their plan. so i m very frustrated from this plan and services. I also try to call on customer care but they also respond the same and put my call on hold and some time disconnected without intimating from me.So i need a solution from this service, they also bound me call again on customer care services.I request them to change my plan but all wastage.

I am already communicating with the support team of AirTel for they stopped my service without any reason. This is the e-mail I sent them. But each time I'm getting a reply from them saying that my sim no is not a valid airtel number. This is a pain. Worst customer support, not expected from AirTel atleast.

My Query code is : [|BAL|Qrc114121213121112643573|]
Following is the email I sent them.

Dear support team,

I am feeling really frustrated for I have to do a written communication with you, I wonder the complaint should have been solved verbally. This is my worst experience with any mobile operator.

ISSUE:
My prepaid airtel SIM# 9929736xxx (hidden on this online post for privacy reasons) stopped working suddenly on yesterday evening. (evening of 13th Dec 2012)

I called your complaint helpline number (198) thrice. And each time, I was given a different reason for this. It seemed to me that your complaint handling team is very poor in customer complaint handling and they hardly had any knowledge of what the problem actually was. Any support from them can't be expected at all.

Anyhow, today I called a few of your nodal officers, there responses were even worse. A lady nodal officer (I don't remember her name) even put off the call in between the conversation when she couldn't handle my complaint. This reveals how customer friendly you actually are.

One of your nodal officer told me, that this no. is not registered with airtel, this is an AIRCEL no. !!! I was shocked to hear this, as I had ported this number from AIRCEL to AirTel 3 months back!!!

I surprise why I wasn't told this when I was recharging my cell constantly during these 3 months. I must have recharged for more than around Rs. 1000 during this period, and was using your services seamlessly. (I even got a top-up of Rs. 200, a day before.)

I request you to provide me an acceptable reason for this, and start my service as soon as possible or I will use all the legal options I have.

Consider this mail as warning not just a request.

A reputed name like yours isn't expected to be doing such things.


Looking forward in anticipation,
Sagar Gupta
9929736xxx

Hi, I'm Raghavendra Hebbar and my mobile number is+91-[protected]( Air tel).
I've opted for M N P on 4th Dec. 12, a lady from Air tel, called me, offered a good plan and requested to cancel the Porting. She told that the plan will be activated within 4-5 days.
Today I called customer care service to confirm that plan has activated or not. But the executive by name Naveen didn't respond properly to my concern and with out my permission activated 225 Rs. GPRS pack and deducted it from my balance. After that I was not allowed to call customer care.
Now all I want is that executive should be informed about what he did and has to be terminated. Because the customer care is there to solve customer problems fully or partially. But that executive's behavior is not bearable. If he do the same thing to a poor or/and innocent person, what would he(person) do? I hope you understand this and do the needful. And I want to know the result also. Thank you.

To
The manager
Airtel limited,
New Delhi.

Sub:To inform airtel to block my sim number([protected])
Respected Sir/Madam,
I would like to inform you that I lost my cellphone along with my sim card while travelling in train on 12.12.12 from chennai to mumbai.I have made a complaint to RPF regarding the theft.I request you to block my sim service.

Liahath Ali N

I have customer of airtel postpaid connection from last 2 years. I was shocked to see the overcharged amount in the bill period of 26/10/2012 to 25/11/2012 after analyzing the bill thoroughly I found that I was overcharged for MMS Charges of 400MMS on 14/11/2012. I had sent only 1 time MMS to selected 100 contacts but Airtel charged for 5 time (500MMS) for same MMS on same contacts on same day within 10 minutes. I logged complaints which No. is 47513062 dated 11.12.2012 but I didn't get any help from the complaints.

Sir,
On telephonic canvasing from one of Airtel agents/dealers, I have agreed to convert my prepaid connection to post paid mobile No [protected]. One rep came to my office on 08 Nov 12 and collected required application form/ID proof/address proof and a sum of Rs 300. I got an sms
stating verification of my address. One person came and verified my address on 10 nov 12. Since there was no further info I had visited three airtel custome certres in Indiranager and Ulsoor area who had expressed inability to solve my problem. On regular approach to all available complaint procedures i got an sms saying the conversion has started and will be activated within 4 hrs and I should insert the new sim at 1710 hrs on 23 Nov 12. SO FAR NOTHING HAPPENED.I was forced to approach the nodal officer on 26 Nov. Complaint No CPTP[protected] registered.Neither the nodal officer or appellete authority had solved the problem till date apart from autoreply and asking me all details again and again.My email id is [protected]@rediffmail.com

Application No 665273
Accounts Manager : MAHENDRA
Dealer : VANDANA COMMUNICATIONS
CODE ; 19766
DATE ; 08 NOV 12

dear sir
i recieved a phone call from customer care [protected] no
the representative told me that there is a scheme for ur airtel digital tv that i[censored] recharge for 6 months (i.e 1220) and u will get 3 mnths extra free with this channel package
i didnt recharged due to some problems
then i got another call on 11-12-12 three- four times
the representative ask me to recharge with an ammount of 1220 (i.e. 6 months) and i will get 3 mnths free
after this confirmation i recharged my airtel digital tv with 1220
but till date i got only 45 days extra free scheme
and the customer care didnt replying to my quary
thje representative told me that i[censored] recharged online then only u would got this scheme.... but while calling me he didnt told me recharging online.plz resolve my problem and extend my validity

From: Joydip Mallick
Sent: Thursday, December 13, 2012 3:12 PM
To: 'nasir1.[protected]@in.airtel.com'
Cc: R S Singh
Subject: Problen in AIRTEL connection

Dear sir,
With reference to the discussion had with you myself and my colleague Mr. Ravi Shankar submitted all required document for conversion prepaid to post paid connection under CUG-249 plan to your Jamshedpur base representative Mr. Subodh Basu but due to some technical fault from your end this is still pending from last one month approx.
We are in touch with your above representative on regular basis but there is no result. You are requested please look the matter and arrenge to solve the issue to enable us to avail corporate CUG plan.

Our Airtel prepaid mobile no. are as under,
Joydip Mallick / [protected]
Ravi Shankar / [protected].

Thanks & Regards,
Joydip Mallick.
TIL Limited / Tractors India Private Limited,
19, Circuit House Area
North-West , Sonari
Jamshedpur - 831011
 Tel: +[protected] / 2228853 / 6571978,
 Mobile : [protected].

I WANT TO KNOW MY NUMBER INCOMING OUTGOING DETAIL [protected] PLZZ HELIP ME YE MERI LIFE KA SAWAL HAI.PLZZZZZZZ SIR

Airtel is a network of completely useless and poorest service providers. A common man wont be able to deal with their charges which they charge for the unselected services and undialed numbers . I m actually fed up o[censored]sing the same whether it is landline or prepaid mobile. I have been trying to talk to talk their their customer executive but they are disconnecting the phone again and again without responding to my queries.
My number is [protected]

Dear SIr, My name is M.L. Rathi. I m using a airtel number [protected] since 2002. This number registered as my son's name MITESH RATHI. Now i need to change the registered name means Ownership details. Address will be same but the name instead of MITESH RATHI it should be MANAK LAL RATHI.
I went to airtel office from last 1 months but they refuse to do what i want.. Every time they said that TRAI stop these kind of services right now. But from Reliance & Vodaphone do the same thing (name change) only in 10 days.
Can u help me about this problem. if yes then please suggest me what i have to do now on my e-mail id :- [protected]@yahoo.com

Thanks
M.L. Rathi
[protected]
B-4, Bhagirath Colony
Chomu House
C-Scheme
Jaipur - 302001

i was an airtel broadband customer in early 2012. due to pathetic service, i cancelled my connection and opted for ACT broadband. initially, the airtel people didnt bother, but now that they are losing market share, they keep calling 2 to 3 times daily and keep asking me if i want to re-activate their connection. they call from a number that starts from +91 140926.... Each and every time i have clearly told them that i dont want their broadband connection ever again, but the calls keep coming. Now, i'm getting a call from a lady from the number[protected], who is harassing me telling that i have already asked for the connection to be activated and that an agent is going to come to my house to activate the connection. I'm clearly telling her that i have not told anyone to activate it, but she's yelling at me. i cant take this harassment anymore, and i want these people to be punished immediately!

IAM SEETHAPATHY RAYA,[protected] RECEIVED A MESSAGE AA-IMALRT, SUB FSHER SMS SERVICE WOULD BE RENEWED IN 2 DAYS. YOU WILL BE CHARGED Rs. 7/ WEEK TOWARDS THE RENEWAL. IT IS NOT GETTING DE ACTIVATED. GETTING RENEWED EVERY WEEK.

ANOTHER SAME LIKE THIS FROM AT-AIRSEP FUN SHAYARI SERVICE.ON DEC 7,2012

SPICE JET:- Its the third consecutive time that the flight is delayed and we are not even informed or informed at the last minute. I had an emergency (exam to attend) and was not able to reach on time. Kindly refund for the same as i have been your customer since 7 years. My last 3 Trip Details are PI6YEB, SG-217, 14.12.12, SG 217, 18.6.12, SG 212, 1.8.12

I have called customer service on 3rd Nov 2012 to disconnect my Land Line and broad band because i relocated to UK and i have paid my final bill of 1845.10 rs in adyar the showroom rep confirmed that this will be my final payment to airtel. But on 12th dec 2012 my friend received a bill on my name and the bill amount was 613rs its a big surprise for me.. I called my neighbor conferenced the call with the Customer service rep his name is manikandan he cant understand english nor the phone number i gave more than 4 times finnaly i pissed off and asked him to transfer the call to his supervisor he denied it. He gave me a interaction id[protected] and he said i will get a call from his supervisor on my alternate number.. her argued with me that the line got disconnected after 20 days and i need to pay for it. Its not my fault that u guys have not disconnected on time and more over am not going to pay for the service which i have not used... Hence i request to stop sending me the bills and the collection sms and calls. Thanks in advance...

sir i was serving in airtel bhopal as canteen caterer for six years.since last year the services are stopped due to office closure.the administrative staff has also left and this has led to stoppage of my payments.now they are saying to go to indore office for the payments.it has been more than a year and i have been there for more than four times.i am not getting response from the office there.the scm officer is saying that we are wrong and not listening to us at all.the amount is very huge and we are facing many problems.please help and say to where to go for justice .we have all the required documents also.

[protected]
IN MONTH OF JUNE AIRTLE ON IT OWN DISCONTINUED NOP PLAN AND ON ITS OWN MIGRATED ME TO 2G INTERNET PLAN .
I RECEIVED TWO INFLATED BILLS 12TH JULY 2012 12TH AUGUST 2012 WITH NEW PLAN CHARGES AS 2169 AND 936.20. I COMPLAINED TO AIRTLE AND GOT THE 2G PLAN DISCONTINUED IMMEDIATELY.
I REQUESTED AIRTEL TO REVERSE THE 2G CHARGES OF rS 2169 AND 936.20. AIRTEL ACCEPTING ITS MISTAKE REVERSED 936 BUT IS REFUSING TO REVERSE 2169.

AIRTEL CANNOT CHARGE ME FOR A PLAN WHICH I NEVER OPTED RATHER 2G PLAN WAS FORCED UPON ME.

AIRTEL SHOULD ALSO REFUND 2169/-

THANKS
SACHHIN SAPRA
[protected]

Airtel has been sending me bills after I had sent in a request for cancellation of the line. On refusing to pay the bills for which there was no usage, they said the cancellation request number that was given to me by their own executive was invalid. They refused to accept my cancellation request and a very rude executive insisted that I pay the entire bill amount or face legal consequences.

Now they have sent a legal notice for the same to appear in court and pay twice the amount and the legal fees they have incurred!!

Has completely put me off Airtel which up until this had given me great service!

Sir,
I am an airtel user, i have get deducted my 106 rupees from my number [protected] one by one. First i lost 3 rupees from my account on 4th december, and i checked whether a plan activated on my account by dialing *121# it showed one video service activated, and i canceled it. On the next hour i lost my 50rupees, i called CC but the call didnt get connected,when i press the button to talk to the executive it says 'thank you for calling airtel' and call disconnects, and then i complained from my alternate number [protected], they told me that a plan activated from internet,that was the reason for 3rs cost, a game downloaded from nazara,that was the reason of deduction of 50Rs, i never browsed at that time from my phone, and i didnt use this phone to browse, i have using this phone only for 'whatsapp'. I did not recieved any message from nazara or airtel, they told me that it was charged for the content downloaded, and it can't be refund. Then after two days i got again deduction of 50rs.. When i tried to call CC, they again banned my CC call from my alternate number.. I want a legal reply, hope it will be solved soon.. Contact me on [protected], or [protected]

I am, Abinesh ([protected]). I have browsed through Google to know the gprs data+sms plans of airtel .

http://www.airtel.in/applications/xm/MobilePrepaidTariffTab.jsp?CIRCLE=14&CIRCLENAME=Tamil%20...⇄

Got a link stating Rs.125 for mobile data+sms (Chennai region selected). Recharged through online. But got different plan activated . On asking them, they are said that airtel has activated the correct plan (125 call booster) and it is not an issue. They even failed to take this as a complaint.

They are saying it is my fault for reaching that website through Google. Am i the moderator of the airtel website to say its my fault?. At last they said they cant fix the issue. I want my money to be refunded.