Airtel Complaints & Reviews

Dear Sir/Ma'am,

The recharge options given on the Airtel website and the actual recharge which is done is not the same.
On complaining, I was told that the customer centers are informed of the change in rate plans.
Do they expect all the customers all over India to go to customer centers to know what recharges gives them what plans?
And such is the pathetic state that they claim of sending an sms which according to them stated the change in rate plans. Total nonsense.
I also tried connecting to the supervisor to which nobody answered. I simply want my money to be credited back to my account.
My no. [protected]

Thanks!

Arya A
Sr. Scientist
Biocon ltd
Bangalore

Dear Sir/Madam,

I , Arya A, working as a senior scientist at Biocon for past 5 years. I had taken the corporate connection from airtel and the number is [protected]. I am using this connection for past 1 and half years and the bill is getting reimbursed by the company. The bill payment details are getting posted to my official mail ID i.e., arya.[protected]@biocon.com. Since I was in a medical maternity leave for past 3 months, I couldn’t pay my bill for past 3 months and the bill due amount was 4630. The connection was disconnected for past 1 month. I came back to Bangalore 5 days back and I didn’t get the chance to pay the bill.
I’m writing this letter to inform you a very bad experience which I had to face from a business executive from airtel today morning.
He called me and told that he is calling from a courier service and he need to dispatch a courier in my hand. I have directed him to my PG address and when I met him out side the PG he told me that he is from airtel and this is regarding the bill payment. He introduced himself as Dhanush and he had called me from the number [protected]. We were talking on the road side in front of my PG .Since I didn’t have that much amount in my hand I told him that I will pay the bill in very next working day. He was not willing to listen to me and started raising his voice and started threatening me. He started using foul language. People started noticing us and felt much insult which is hard to explain.
Then he called somebody through phone and made me talk to that person. He told that he is the legal consultant from airtel and I explained him my situation and told that I’m willing to pay the bill ASAP. He told to hand over the phone to the executive and they continued their conversation. After that he forced to get my blank cheque to him. Since I shifted two days back to my PG I didn't carry my cheque book with me. He started making a scene in front of my PG. He told me that he will come inside my PG and insult me in front of my PG owner and will insult me in front of everybody. He threatened me to get on his bike and to go to Banargatta office of Airtel even though there is an office in Koramangala
Since I’m 4 months pregnant and I didn’t want to go through that embarrassment, I told him that I will pay the bill today itsel[censored]sing my credit card. He was waiting near the gate till I got ready. I started getting scared and I called my roommate to come along with me to the airtel office. He forced me to take a auto-rickshaw and follow him. Even though I was advised not to travel by auto as I have a complicated pregnancy and have high chances of miss carriage, to get escaped from him, I had to take an auto. The executive was following our rickshaw and one more guy joined him and all the way they were staring me and my room mate. We were very scared by the time we reached Koramangala airtel office. By the time I returned to my PG, I had a high BP and started vomiting. I was not able to face others due to the insult feeling caused by executive.
Since I had taken the corporate connection they could have contacted me at office rather than harassing me at my living place. I had not delayed my bill payment ever before and this was due to a solid reason. If I’m not paying the bill after the bill due date they could have taken a legal action rather than sending Gundas to threaten the customers. If I had to face any medical issues due to this incident the loss was only for my family. 4630 was not a big amount for me but due to my circumstances I delayed my payment. But nobody has any right to threaten a lady who stays all alone like this. I hope that this kind of situation shouldn’t repeat to any other person.
Kindly take necessary action on this issue.
Faithfully
Arya . A

Sir iam using airtel mobile network cug plan, i have a scheme of in internet usage about 512 mb is free in every month,my usage is actually abe the required plan so i activate a new scheme of a Rs 149/- after the customer care conversation tey said there is no problem to activate the new scheme so that i activate the new one, nut nowin problem they are cheating me ith wrong information ,so i request you to give me the justice sir iam not a rich man to pay bill like these ,so please help me sir

Dear sir,
I want a call list for all the incomings and outgoing calls of number [protected] for last 2 months upto current date. My emailid is [protected]@rediffmail.com

I have a bought a new sim of my previous number five days back and it is still not get activated. due to this I m unable to connect anyone and since it is the starting of my semester I need to connect my seniors as soon as possible.

I'm from Delhi and I have got Airtel 1699 unlimited plan. With this plan the bill comes as Rs. 1909.

Recently, the bill came as Rs. 2022.48. I emailed them on 26/12/2012 asking the Airtel authorities to explain the reason for the bill hike so that I can pay the bill as per the due date. I got a revert that I have 1800 UL plan and till date no reason has been given to me professionally (in written/email) for the bill hike. I paid the bill amount as there was no revert from Airtel authorities even after repeated emailing to : nodal.[protected]@in.airtel.com, appellate.[protected]@in.airtel.com .

And since last night 11/1/2013, my internet is not working. After making a complaint for inactive internet, the customer care told that the broadband has been disconnected because of non-payment of bill. Even after telling them everything the broadband is still inactive (12/1/2013, 11 pm)

Firstly, the airtel authorities do not revert on the bill hike even after repeated emailing to their highest authorities. Secondly, my plan old 1699 UL is seen as 1800 UL plan as per customer care. Thirdly, nobody from the Airtel contacted for "perceived bill payment issued" before disconnecting the broadband. Fourthly, it has not been reactivated even after telling them via phone and email about the problems being faced by us.

The above situation has been conveyed to highest Airtel authorities via : nodal.[protected]@in.airtel.com, appellate.[protected]@in.airtel.com . I believe there is no policy in Airtel for customer satisfaction, customer retention and reverts as it is pretty evident that they like to disconnect without prior notification and resolving the issues.

I want to move to the consumer court against Airtel broadband and I request your help in this regard.

dear sir,
to my complaint made yesterday for wrong deduction of my main account balance i have not yet received any positive feedback neither there has been a refund of my balance that was wrongly deducted for the phone no [protected].

there is an internet pack of Rs of 149 activated on this no but according to the prescribed speed the facility is not provided by airtel,trying to contact customer care for some feedback and help their helpline no 198 has also been blocked and sometym they are not able to properly give the reason for less than said speed.

please take a note of the problem and necessary action for AIRTEL.


thanking you

susanta das
[protected]

hello sir, i purchased an Airtel dongle mentioning a download speed of many mega bytes, i can not afford to use it on 3g plan, so i am using it on 2g plan. They are mentioning a speed of many hundred kilobytes on 2g network, it doesn't give me a download speed of more than 5 kilobyte, which was 40/ 50 kilobytes when using simple nokia 2g phone as modem. what is the fun of selling a product in a market which doesn't do anything more than duping a customer. I wanted to convey the same problem to them via toll free no [protected], where the call is transferred to 121 who say that they cant address such problem. Now i am confused, what one has to do with such toys,

WHAT USE TO RECHARGE Prepaid Tariff plan????

<1p/2sec all India for 2 months (1st 2 mins of the day to be charged at 2p/sec)>

WE DO NOT WANT THIS TYPE OF PLAN.

please STOP :1st 2 mins of the day to be charged at 2p/sec.


Better to airtel (TATA DOCOMO Plan) is very nice plan AIRTEL is Looting..

Bangalore

How can i lodge the complaint against my shocking bill of Rs.50,000 Airtel generated for single day?
Rs.50,000 Billing issue_wrong charges of data usage
Billing issue_Rs. 50,000.00 wrong charges of data usage o
Number - +91-[protected]
Bill Date: 7th Jan .2013
Bill Period: 25/12/12 - 01/01/13
This is to complain about the internet charges got created approx. Rs.50,000 (Rupees Fifty Thousand ) for one or 2 hrs roaming during my current visit to Dubai -strangely today is only 1rst of Jan,2013 and since 26th of December when i landed in Dubai after coming out from airport my subject no. + 91 [protected] automatically got disconnected /unregistered and when my back up office person called Airtel customer care on 27th , 28th & 29th we got the reply that we have to contact and get registered with DU OR ETISALAT NETWORK operator to enjoy my roaming services and when i contacted both operators they conveyed that my services are deactivated on 26th December same day of arriving by Indian network provider i.e. Airtel.Finally when we spoke to Indian customer care at 121 we were SHOCKED TO LISTEN that in 1DAY on arrival date 26th dec.,my bill got generated to approx. Rs. 50,000.00(Rs. Fifty Thousand ) against my credit limit of Rs. 5000.00(Rs. Five thousand only) and they(Airtel India) themselves took decision to disconnect my services of there own even without any intimation or prior warnings. Reason given by Airtel Indian Customer care was my 3 g data /GPRS plan was activated till 31rst which is IMPOSSIBLE because we were after airtel from 26th December ,2012 (for its activation since itwasn't working) as peryour telecall records for getting registered to Dubai network provider which was the issue .
The charge OF Rs.. 50,000.00 (Rs. Fifty Thousand ) in unbilled amount in one day is baseless as It is not possible to use internet without getting registered with Dubai local providers DU & Etisalat .
and secondly, If my credit limit was if Rs 5000 then how My bill can be generate for Rs 50,000.00 (Rs. Fifty Thousanfd in one day of my landing ) and How my Data usage can exceed to this much amount. Now your folks are defining the criteria of credit limit to me ,they say that it could be barred at Rs.5000.00 if it was individual account and they say that it is under corporate plan -please note that the co's name mentioned on my each bill is of the co. where i left the job 3 years back and issued application to Airtel 2 years ago -unfortunately we could not get the acknowledgement of the application in which it was mentioned to terminate the name of co. i worked with and make it under individual name but till today we have been getting bills with co's name where i worked in the past 4 years back.

.Even when we made request on 22nd to activate my roaming no one took initiative to explain us your charging criterias if on ISD Roaming .Ridicullous anyways when registration didn't took place then thisisn't possible .
If you peoples don't gave full Information to me then why should I suffer or afford excess billing as a customer but the shocking episode is when i couldn't got connected to none of the Dubai network providers DU or Etisalat for not more then 1 hr or so or may be couple of hours then how GPRS could remain activate till 1rst Jan ,2013 and why Airtel decided to freeze my account at approx.Rs.50,000.00 against my limit of Rs. 5000.00 -why not at Rs.6000,7000, 10,000 or any other figure ......After struggling for 10 years to explore any work opportunity on economical ticket on sponsored trip i have been able to come to Dubai my Telephone bill is 3 times expensive then of my Indigo flight ticket up n down ,Rs. 50,000.00 bill in only in one single day how will i servive .I am a BP Patient and in great shock after getting this information from your customer care in Delhi sitting in Dubai i.e. also when we called then we got the information otherwise . ALSO THE 2ND POINT IS one call only received by me after landing at Dubai Airport may be due to WIFI ACTIVATION .
Now i m still in dubai and writing in grief at mid night 2 o'clock (14:00hrs) dubai time and has no way of communication other then mail or wifi - which is connected to my visa/trip sponsors house in Dubai .Today by Airtel customer care senior person I was asked to wait till 7th Jan ,2013 so my bill will get generated formally after applying rest of the charges -TILL THEN WHAT SHOULD I DO - I CANT ACCESS TO MY CONTACTS IN DUBAI .INFORMATION ON UNBILLED could be right for you peoples as you are representing AIRTEL. but BILL is not right BECAUSE this is not possible and BASELESS .
I will never ever pay the bill if it is formally so huge since there is never a 366 days in any calender year like this landing at Dubai Airport couldn't cost me Rs.50,000.00 .
ALSO FOR YOUR INFORMATION IN MY SAMSUNG ANDROID MOBILE IN SETTINGS OPTION I HAD PERSONALLY DEACTIVATED THE DATA ROAMING FACILITY ON 26THE DECEMBER ,2012 ONE HOUR AFTER LANDING and HWN I TRIED TO RECONNECT I WAS GETTING ONE LINER MESSAGE ON MOBILE WAS " GET REGITERED WITH YOUR LOCAL DATA PROVIDER" THEN HOW RS.50,000.00 BILL CAN COME IN UNBILLED AMOUNT.i..e of ONE SINGLE DAY[protected]NEVER EVER POSSIBLE.
this is the headline for tomorrow newspapers .Will not pay any charges other then which are actual or charged under our credit limit of Rs.5000.
Still if Airtel will not resolve by leviving same mmediately and reactivate my roaming -sitiing in Dubai - will definately file a suite against Airtel and will discontinue using any other airtle nos. as well also will got to consumer court,
3 days ago - 23 hours left to answer.

Dear Sir/Mam,
In the regards of mobile no. [protected] Airtel have generated 2 bill for the month of oct -
nov, i have received only one bill worth rs. 527.61, I have so much issue regarding bill,
1. Airtel have shown my call in roaming in the bill[protected] and it impossible.
2. still doing so much query and complained i not received the bill of the approx 1424,
for the oct - nov,
3. there is so many discrepancy in the bill and airtel team is not responding for the same.
[protected]

I got a missed call from [protected] at 08:16 am today. It seems from pakistan. Pls can u look into this. How come they got my number?

Hi,


i was using airtel postpaid number [protected] with account number[protected], i gave it my bro, since he moved out of country, i completed he billed amount and asked you to cancelled that number 3 months back. When i checked that number after a week it was coming invalid number i thought it was cancelled. but 2 days back i have received an email saying pay the postpaid bill Rs1500 for last three months.
...

I have tried changing my Prepaid Airtel number ([protected]) to Postpaid last month. In our company (CRM Services India Pvt. Ltd.) one of the Airtel Distributor is giving CUG plan that has monthly rental of Rs 199 which has 600 free national/local minutes with 150 free Local SMS + 150 National SMS. I have submitted document to the executive who came from the distributor point but my verification went negative by saying they have not found any Such Flat in my locality. I resubmitted the document and again they said they can't verify and find the Address, even after giving two major landmark in my locality.
Everyone in my office is using the same plan and i am still using Prepaid just because you can't find my address. I called customer service to register a complaint but they denied to do so. I spoke with Supervisor named (Sandeep) to get this issue resolved, he gave a nodal office number ([protected]) to talk to which give only two IVR option: 1. Enter SR number 2.Dial 121 or 198, which doesn't make any sense to me. Again i called customer service and asked for the Supervisor this time i got 'Naveen' on line as another supervisor and he also denied to help and when asked for the manager he denied that as well.
Now my question is can i get my Prepaid number converted to Postpaid with same plan which we have in our company? If yes please send me anyone to my residential address to collect the document again else i am happy to port out it to Idea again. So far it was the worst customer service i have ever seen in my life. Please do not tell me to go for a normal plan as everyone in my company is enjoying the CUG 199 plan.

Here is my deatils:

Name: Sanjay Suman

Contact: [protected]

Email: [protected]@gmail.com

Hi,

From few days i have been recieving a call from the number [protected] to my number +91 [protected].
It says that i have won a lottery prize rupees 25 lakhs and they have been threatened me to put 1.5 lakhs to their account so that they can pass the cheque of 25Lakhs.
My humble request to the Consumer court to kindly trace this and catch them and please do chase them from here..

Dear Sir,


I am vipul singh, resident of Delhi. in 2011 i was using airtl postpaid connection and i regularly paid the bill on time without any fail you can see the track record

.

My number was [protected]


I the month of April 2012 i got transferred from Gujrat to delhi in month of may i paid the final bill as asked by the executive present at the airtel store located at vikas marg, new delhi. after that i closed that number.


After few months my friends and family members started receiving call from Gujarat about the pending payment and saying about me.


I tried to tell this thing over the phone to more then 7-8 people, also one day i got a call from gurgaon office of airtel. that lady told me not to close my number as after few months roaming will be free and i can continue using that number as I am you premium customer she will get my number converted in to prepaid free of cost and later on when roaming gets free it will get converted into postpaid so i agreed to her but nothing happened.


Once a guy from airtel Gujarat called my female friend and said that she needs to pay my as she used to talk to me and that guy also stated using abusive language for which i tried to launch an FIR but when i talked to the guy he apologised and promised to delete her number. which is not at all acceptable.


And on top of everything today i again got a call from some girl from No.[protected],[protected], she stated that she is calling from high court and a case has been received from Gujarat and when i asked her where you sit and whats your chamber number she was blank. how can someone use wrong government body identity.


I was not using the number but the number did not get disconnected due to which the renal was getting added and it become a good amount of bill now for which you people are tracking me which is not my fault. in all of my conversation to airtel people i asked for all the details from march 2012 so that if anything is pending i will pay but no one gave me the proper details.


Kindly go through the matter and get it resolved. or else i will be having no other option than going to consumer forum and take this matter to media as i dont have that much free time to talk to your fake court people or to tell the whole incident in airtel company.


I am also a retailer and i was a very loyal customer of your service but never thought of having such a and cheap behavior from this so much reputed company.


I hope you are responsible enough to resolve the matter.


--

Thanks and regards,

Vipul Singh
Vipul.[protected]@gmail.com

i receive a fake call form this no. [protected] today and guy saying that he is calling from air tel and there are may benefits while doing simple steps he converts my mind in such way that he get recharged in these 3 no.


1 [protected] rs 1000 at 5:48 pm TxID 63653836
2 [protected] rs 1000 at 5:49 pm TxID 63668706
3 [protected] rs 2500 at 6:09 pm TxID 63780069

dear sir
This is to inform that myself sushant das with the ph no [protected] was trying to contact airtel 198 complain number to increase the speed for my internet pack,while a pack of 20 rupees got activated on this no,wheras its a complain id only.
after the balance was deducted there was no way to contact to contact the customer care for help,after due time calling from an other airtel ph no the customer care supervisor (name Sanjib paul,airtel,superivisor airtel) coudnt give the exact details abt the deduction and referred me to call the zonal officer LISA DAS,Ph no.- [protected],for the further assiatance

please take the note of the complaint and take necessary measure for it



Thanking you


Yours faithfully
Susanta Das
[protected]

sir/mam
from last 2 days i am trying to talk the person who are from the side of airtel custmoer care in dehradun but whenver i dial 121 or 198 custmore care number there is no option provide talk to customer care represntative,,

i have a airtel digital tv with connection id [protected] i have complaint about there is no response (always busy tone) on given customer toll free number i.e.[protected] and also when we called on tolled (paid) number[protected] there is no any person available to respond me individually... means there is always a recorded messages received...my request is...will the company give any number to me on which i can talk with a representative of the company...???