Airtel Complaints & Reviews

Leveraging the strength of its broadband network, leading global telecommunications company, Bharti Airtel is set to become a one-stop-shop in the distribution of television channels across diverse media platforms. After the successful launch of its direct-to-home (DTH), IPTV, and 3G mobile TV, Bharti Airtel which also operates mobile network in Nigeria and 15 other African countries, is set to launch a dedicated Internet TV for its 1.8 million broadband users. The company has called the offering Airtel’s Broadband TV which is set to hit the market next week.Accessing the Broadband TV will require a Airtel broadband connection. After opting for it, the consumers can simply watch live television on internet in real time by accessing websites. Broadband TV will also work on wi-fi networks and the consumer will not be charged for the data consumed in accessing the television content. Airtel will launch the service with 28 live, 19 video on demand (VoD) channels and 12 movies for Rs. 99 per month. There will be a special monthly offer of Rs. 49 for users who want to access the service between 9 pm and 9 am.The USP of Airtel’s Broadband TV is that users will only pay a flat monthly fee to access the TV channels on internet at home or in office real-time. “The bandwidth consumption for watching Broadband TV will not add to the Airtel customers’ broadband plan data usage,” Girish Mehta, CMO Telemedia Services, Bharti Airtel told FE.However, if an Airtel broadband customer accesses Broadband TV on non-Airtel broadband, the data charges will need to be paid. The move is aimed by Airtel to add more broadband subscribers.Internet TV is different from IPTV or Internet Protocol TV, which was launched by Airtel over two years ago.While IPTV consumers require a set-top-box and a dedicated back-end infrastructure at the service providers level to access channels, Internet television allows the users to watch a television channel directly from a channel directory using the internet and a broadband plan. Also, while IPTV involves protocol-based delivery of content, the Internet television uses the streaming mode to deliver channels in virtually real tim.Meanwhile, Ericsson has announced it has deployed the latest core and radio technology to provide an advanced and state-of-the-art network infrastructure supporting the launch of airtel 3G services in Delhi and the National Capital Region. With this world class network deployed under the expertise of Ericsson in only 5 months, Bharti airtel will be able to serve 7.6 million customers in Delhi and the National Capital Region. This is one of the most robust 3G network setups rolled out by Ericsson in India to date where airtel 3G services in Delhi will have a comprehensive presence, delivering speeds up to 21 Mbps even in indoor environments.Ericsson, the largest network supplier to Bharti airtel, is supporting them by launching a 3G network based on WCDMA/HSPA technology across 8 circles including services like network rollout, network design, network integration and training. The network comprises more than 1800 radio base stations based on Ericsson’s latest multi-standard radio access portfolio, RBS 6000, and the latest core technology, which will drastically boost the capacity of the network and evolve it into an IP network.Atul Bindal, President – Mobile Services, Bharti airtel says: "Mobile broadband will not only revolutionize the internet experience in India but will also fuel the growth of trade and commerce, improve access to education and healthcare and help reduce the overall digital divide. We see the launch of 3G services as the logical next step to the evolution of mobile communications in India. With the mobile phone fast emerging as the primary device for accessing a variety of data services, we believe that strong network capabilities will play a crucial role in delivering a strong and sustained 3G experience for today’s discerning customer. Our attractive service offerings and compelling price points clubbed with Ericsson’s long standing expertise in networks gives us the confidence to dive into our 3G foray.”Gowton Achaibar, Head of Region, Ericsson India, says: “We are excited to bring this new opportunity to the Indian telecom market. Our long standing association with Bharti has reached a new level today with the introduction of data based services. Thanks to our close collaboration with Bharti, we have successfully rolled out this comprehensive and complex network in a very short time.”Ericsson estimates the mobile broadband customers will hit the one billion mark in 2011. The greatest number of customers, around 400 million, is expected to be concentrated in the Asia Pacific region. By 2016, the number of mobile broadband customers will be close to 5 billion, with 95 percent on HSPA, CDMA and LTE networks.An Ericsson Consumer Insight Study on consumers’ connectivity needs reveals that in India, the internet is increasingly becoming a part of the everyday life of the urban consumer. Almost 40 percent o[censored]rban internet users are accessing the internet daily; a significant proportion of these also access the internet through their mobile phone.The multi standard radio base station RBS 6000 (deployed as a part of the contract) substantially reduces the power consumption hence reducing the operational expenditure for Bharti, saving cost and reducing the long term environmental impact. Bharti airtel 3G services in India were first launched in the south. This was rapidly followed by successful airtel 3G launches in Jaipur and Delhi including the National Capital Region.

Dear sir,

it is to inform u that i have a postpaid connection number [protected]. I have following issues:-
1. I m not able to contact to customer care executive on 121 since 31/01/2013. I have already complainted many times on your appellate desk but this problem is still continued.
2. On 30/01/2013 i talked to mr. Pradeep yadav (seniour superwiser) at 121 and asked him about number portability. He asked me why i want to port my number. I told him that other service provider offers me more benefits in low rental so i want to port my my number to other service provider. He told me to wait for the next day and he is writing a mail to his seniour and will provide me 50% to 60% rental benefit on bill plan for rs499.
on 31/01/2013 he offered me a waiver of 60rs per month on bill plan for rs499. But at that time i am not agreed because i want more benefits.
i raise this issue to your appellate desk to miss namita. She told me that there is no interaction shown between me and mr. Pradeep yadav in her system. Then i again lodged a complaint and asked to hear my call recordings between me and mr. pradeep yadav.
After that i had a call from number [protected] and talked to mr. Ravinder singh. Firstly he told me that he had heard all recordings but there there is no such talk between me and mr. Pradeep yadav. Then i told him that i talked to mr. Pradeep yadav two times but he heard only one. His behaviour was very rude to me and he is assumed himself as a owner of airtel and he disconnected the call.
Then i again called on ur appellate desk and asked to talk to mr. Ravinder singh. After sometime he called back me. I told him to hear all call recordings and change my current bill plan to rs 499 plan with 60rs per month rental waiver. But he told me that not to call him again and now he will not provide any benefit. Then he disconnected the call again.
You are requested to look into the matter and solve my all problems.
Thanking u in anticipation,
Yours faithfully,
Davinder Singh
[protected]

I recharged my airtel number [protected] on 24th January with Rs.500.
On the airtel website it was clearly written that Rs.500 talktime will be given on recharge of Rs.500. But after recharging with Rs.500 I got only Rs.442 as talktime. Can I know the reason for this misguidance?

महोदय मेरा एयरटेल कम्पनी का[protected] उपभोक्ता हूं मैने पहले 4जनवरी तथा उसके बाद 4जनवरी 2013को BSNLमें जाने के लियेMNP आवेदन किया था परन्तु आज एक महीना बीत जाने के बाद भी मेरा नं०[protected] बी०एस०एन०एल०में तब्दील नही किया गया .मैं एयरटेल की सेवाओं से बिल्कुल सन्तुष्ट नहीं हूं.मुझे शीघ्रातिशीघ्र एयरटेल से छुटकारा दिलाया जाये.

i have taken nano sim from airtel plan 300per month(post paid) .they promised that it will be activated within 24 hours but it is more than 2 weeks since i am in contact with their executive and till date my no. is not working which is highly disgusting.the no. airtel has given me is[protected].i think airtel services are not upto the mark and i made a mistake by choosing this service provider.

DEAR SIR,

I REQUEST AIRTEL TO PROVIDE THE COMPLETE ADDRESS AND NAME OF THE PERSON USING THIS MOBILE NUMBER :[protected] AS THEY ARE USING THIS NUMBER TO GIVE US THREAT CALLS AS I AM BASED IN DUBAI AND IS NRI AFTER THE DETAILS WE WANT TO LODGE POLICE COMPLAINT ON THE PERSON USING THIS NUMBER. YOU CAN ALSO PROVIDE US WITH CALL DETAILS OF THIS NUMBER FOR LAST TWO DAYS STARTING FROM 6/02/2013 TO 8/02/2013.

THANKS

SUSHIL KUMAR AGGARWAL
MOB :[protected]/[protected]
E-MAIL : [protected]@yahoo.com

Yesterday i have recharged my Airtel digital tv through I-mobile. But till now i didn't get my recharge and payment acknowledgement message also.
Please check give solution needful. My mail id [protected]@gmail.com

I purchased a Airtel Prepaid SIM and it is not activated from 72 hours and more and i fill the enelorment form and gived my proof of address and ID.My SIM no is[protected] and Mobile no.[protected]. IMSI no.[protected].

from 4th to 7 th i went to pay bill on time but usually this centre is rude the attitude and behaviour of staff is horrible and they dont accept bills causing trouble to customers they make lame excuses like server down we dont accept credit and debit cards we dont accept cash plus some or the other way refuse to accept payments on time as there,s no parking most of the times cars r getting towed by the traffic police mostly its the neglegence o[censored]r staff hence forth i[censored] have same type of services we might stop using ur service . totally its a complain from 50 customers plz make a note of it seriously before we send it to press
regards and best wishes

DR shakeel contact no [protected]

I was contacted by a certain Mr Dharamveer Singh from Delhi a few months ago, who told me he was calling from court and that i had an outstanding amount to be paid to Airtel for a number I used 2.5 years ago (number[protected]. I requested him to send me a copy of the bill, upon which i would be happy to pay the bill. He informed me that they cannot send me the bill, but i can walk into an airtel service center and pay the bill.

I received a couple of more calls from the same person threatening to call my family and threatening that the pain i would go through if i didn't would be too much and it would be better if i just paid it off.
I visited the airtel store in Madhapur, Hyderabad and asked to see the outstanding bill or at least the calls that were made that show me i had an outstanding payment. I was told that there is no way to see the bill

It is my understanding that i had cleared all bills on the number before closing it down.

I have since then written to airtel customer care ([protected]@in.airtel.com) and platinum care (since they now call me a platinum customer on my current mobile number) at least 5 times, with no concrete response. Here are some issues I faced with airtel:
1. Threatened by their debt collection agency
2. Upon asking to see the outstanding bill and offering to pay when i see the bill, I have been made to write to them at least 5-6 times with no effective response. Each time, my email to 121 goes to a different person with no complaint number and each person fails to revert except for an email which says, thank you for writing to us.
3. Even when i walk into a store and offer to pay upon seeing a bill, they tell me I cant see the bill.

My family has also received a call from the debt collection agency asking me to pay up.
Threats of this nature are not appreciated. I dont know how much more I have ot follow up with airtel before they send me a copy of my bill. I am willing to pay upon receipt of my bill.

Hi All,
My airtel Postpaid muner - [protected]. I am trying for mobile number portability reqest bby messaging PORT <Mobilenumber> to 1900. But i am getting the reply message from 1901 as 'You have entered a invalid number'. I had contacted Aitel customer care for this issue and they assured it would be resolved with 21 hours. But it was now almost 6 months over and whehter i am contacting customer and i am getting the same answer as 'it will be resolved soon'. So dont go to Airtel products and customer service is very very worst.

Hi,
I have a Post Paid Connection ([protected]) from Airtel & have requested so many time to terminate the services & billing to the customer care thru phone calls & e-mail, but every time a new representative call on my alternate no. & create a new story from last two months.

Last call was a gentle request from Airtel representative to restore the service on behalf of waving off all the dues but again all the promises from Airtel guys are failed & current bill is showing all the dues which is already waved off by verbal commitment from them.

Airtel has now started cheating their constomers by falling down as per the commitment.

Rakesh Kumar
M.-[protected]

We purchased airtel 4G LTE by paying 2600 for the device 4 months back. Once the allotted 9GB was utilized (which was suppose to be every month and until the bill is generated) the Internet speed in poor till date. When we contacted customer care they asked to pay 1800/- so that they can increase the quota (4GB) but no improvement in the speed and waste of money. After 22nd of every month, the speed is moderate for 3 days but then we receive msg that allotted (9GB) quota is utilized 100% and then the speed becomes poor which is unreasonable and unfair as we doesn't download anything as the speed is Only moderate. When i logged a complaint at 51619, they said service engineer will attend to this issue but no track or response to the complaint so far

No satisfaction in this last 3 months and also on purchasing this device with poor inter speed

Dear Panel,
I have lost my Airtel Number (# [protected]) on 5/02/2013 at 1:30 am . So please deactivate the concerned number for not miss-utilization of the same as soon as possible.


Regards
AD. Anup Mahapatra
Contact- +91-[protected]

I AM USING AIRTEL PREPAID MOBILE SERVICES. MY MOBILE NO IS [protected].
My main balance is 23.00 INR.
I have done recharge by a coupon of rupees 8.00 INR for 30 minutes unlimited 3G for validity of 1 day .

the USSD code displayed recharge is successful...but when i surf the internet the main balance is 15 Rupees only...

then i called the 198 for complain....after so many hold on tunes the phone finally connected to customer executive and i explained the same that my main balance is deducted while i surf the internet besides of having recharge for 3G already....

the lady told me that your deducted balance will be transferred to your balance within 3-4 hours...
and told me that check your 3G balance by dialing *123*12#...i have done it it displayed the balance is 30.00 INR means 30 minutes...
then i surf the internet for almost 30 minutes and that 3G recharge is 0.0 INR...

then i once again done recharged by a coupon of rupees 8.00 INR for 30 minutes unlimited 3g for validity of 1 day.
the USSD code displayed recharge is successful...and that 3G recharge is once again 30.00 INR...

but then again the main balance is deducted and remaining balance is only 9 Rupees...
and then i checked the 3G balance ..it also deducted and 28.00 INR..means it also deducted too...

i again called 198 for complaining deduction of balance...i explain everything to the person and told that this is happened for second time and airtel not returning the balance...he told me that i m transferring your call to another person and explain it to him and your balance will be transferred..


but the hold on tune goes on for 15 minutes and no one pick up the call... what to do...

this is the second time i submit the complaint against airtel...and believe me this company is worst cellular company...

airtel bharti ...if this time anything happens...i will publish it to all because i have recording of the call i made to 198...

hey why do you call it complaint number because you never solve anyone's complain... or not even listen the complain....

why dont you call it hold on number because it is always hold on like you...

I AM USING AIRTEL PREPAID MOBILE SERVICES. MY MOBILE NO IS [protected]. COMPANY IS DEBITING UNAUTHORISE CHARGES SINCE LAST FEW DAYS. THE SAME PROBLEM WAS FACED EARLIER ALSO. PLEASE LOOK INTO THE MATTER & REVERSE THE AMOUNT IMMEDIATELY.-MANCHANDIA

I applied for MNP from Vodafone prepaid to Airtel Postpaid around 1 month back through airtel sales person Shiva (contact no. [protected]). Still it is not done. There is no proper response from that person. I am not satisfied with him. I am not able to complaint in Airtel relationship centre. Can you please help me in this regard.
My moblie number for MNP: [protected]
My unique porting code : VT632359

I am using Airtel last 4 years, I feel the network coverage is good but the TRAIFF is not at all good, today I have checked to recharge my #, I got shocked the call rates are hiked very much. It will burden the customer and also think about to see the alternate network, I m telling frankly I also thought the same. Because you have increased the call rates very much high and cut down the msg facility is too worst.
For Ex:
If I recharge bonus pack Rs 33 means STD is 30/min. Apart from 33 rs I need pay 2.40 RS daily if I make a call that’s means I need to pay 216 rs etc (2.40*90=216).
The msg also same, if I recharge 79rs I will get only 1000 msg for 60 days.
I am not getting why Airtel has increased the Call rates drastically??? I feel very bad about this. Kindly do needful to customers. Compare to other networks Airtel offers are very less and expensive.

Hi Airtel Team,

I have lost my mobile phone number [protected] yesterday (5th Feb 2013). I would like to request you to kindly block the sim as soon as possible to avoid any misadvantage.

Please contact at my brother's number (Akash Tyagi) for any clarification at [protected].
ThanksVikas Tyagi

Hello,
I am Ashok Patil, a resident of Bangalore. Last year I ported my mobile service connection to Airetel India from Vodafone services. I was under a plan which was moderate for a middle class working professional. As the days passed by i realized that my bill amount started increasing. Since i could not afford it anymore i planned to port my number once again. When i requested the same, i got a call from an employee of Airtel Retention Team who promised me that they will provide a net discount of 50Rs on my entire bill value. I was quite convined and planned to stick around.
But even after that my bills almost remained same. Infact got high again. So my troublesome days started where in i used to call up the customer service extention most of the time of my day and in turn never used to get a solution. Every advisor used to make me wait for long minutes and either disconnect or put me to another line. I registered many complaints regarding the mismatch in my bill to almost every possible department in Airtel.
Meanwhile i used to pay all my bills and enquire about a solution for the mismatch that was happening. One fine day when i spoke to a particular advisor, the truth i got to know was mind staggering. All the while i was not actually getting the discount. My bill was just manipulated in a way to make me feel that i was actually getting the discount. My bill always used to be so complicated that even the customer service advisors were unable to explain it. So it was like increasing the cost price of a product by 50Rs and the telling the customer that i will sell it for 50Rs less.
All the while airtel was just manipulating my bill and was telling me that i am actually getting discount.
When i did move to social networking site (Facebook) regarding this issue, a lady named Narinder contacted me from Delhi and introduced herself as one of the employee from an influential post. She did promise me that i will be compensated for the issue that i faced and assured me that this won't repeat in future. She made me wait for 25 days and still counting but still unable to reach. I have to call her up every time at my expenses and still in vain.
I please request you to go through my complaint and provide me a necessary compensation along with a future resolution.

Thanks and regards
Ashok Patil