Airtel Complaints & Reviews

Airtel — Poor Customer care Service, Recharge failure

Hi,

This is with regard to Airtel Digital TV.
Their IVRS Customer Care Service is horrible and no executive would pick the phone to answer.
Recharge fails and not able to see the required channel. But the amount will be deducted !

Dont know what Airtel guys are doing there?

hi mr. sandeep. glad to know that u and ur company thinking about my problem. My mobile no. is [protected]. And last i want tell u one thing that after renew my data plan the rest data not added in my account. Also my no. is blocked by customer care so now i cant say anything about your correspondent.

Bharti Airtel — Start value added service

Dear Sir,
This happened to me third time that a value added service is started on my number,this number is used by my Maa,and she dont know how to start or stop any service,and every time i was assured by airtel executive that this will not happen again,but it happen everytime,and today i was not at all satisfied by the way they talk,it was full of arrogance,and even they said if it ll happen again you will be responsible for that.It was really very disturbing,i will like to launch complain more for mental harassment rather then finacial harassment.


Sulabh Shrivastav

I don't get my complain solution & my complain registration date is 27/12/2012 but I don't get my complain solution & complain no. Is CBNRA[protected] so plz solve my problem quickly

I (Anjali Sharma) am getting unnecessary calls on my mobile number from Airtel. They call me everyday and when I attend the call no one speaks & after few minutes they disconnect the call. And when I call back at these numbers to trace them they do not pick the phone. They are calling me again and again. Today I received a call, when I asked him to not to call me then he replied that "We will continuously call you". The numbers from shich I received calls are given below.

[protected]
[protected]
[protected]

Please take appropriate action action against of him.

If this doesnot get resolved within a day or so I would have no other option but to contact police & lodge FIR for these harrasing calls.

Regards,
Anjali
[protected]

Bharti Airtel — Unnecessary charges on bills

My number is [protected] (Plan 299 Turbo), I had taken add-on connection on this number in March, 2010 (no. is [protected] [Plan 249 Turbo). At the time when I have taken this add on connection delaer told me that 500 minutes form [protected] to [protected] and 500 minutes from [protected] to [protected] is free. Well its alright, when I got a wel come call from Customer Care for my new number [protected], Customer Care Executive told that 1000 minutes from [protected] to [protected] and 1000 minutes from [protected] to [protected] is free.
But when I got my first bill generated on 27/04/2010 call to these numbers were charged as others (details are attached and pasted below). I called Customer Care they told ok sir we will get back to you, but no body turned up, I had made calls to Customer Care more than three four times in this time but the matter was not resolved. Then 2nd bill came and again I had talk to Customer Care at this time he told me that nothing is like that there is no discount available on these add on numbers.

Then outgoing from both the numbers was stoped we had faced lot of problems due to continuous mistakes from your end.

Now even incoming on both the numbers is barred.

See extent of stupidity now doing all these things their customer care executive calls for payment.


Bill No.:[protected] Date: 27th April 2010
From No.: [protected]
To CUG 80.2

From No.: [protected]
To CUG 97.5

Total extra charges for the month is 177.7


Bill No.:[protected] Date: 27th May 2010
From No.: [protected]
To CUG 99.77

From No.: [protected]
To CUG 61.5

Total 161.27

Besides above 161.27 you have charged extra Rs.50/- in monthly rental (charged Rs.598/- instead of Rs.548/-) which is not understandable.

50


Total extra charges for the month is 211.27


Bill No.:[protected] Date: 27th June 2010
From No.: [protected]
To CUG 369.91

From No.: [protected]
To CUG 163.5

Total 533.41

Besides above Rs.533.41 you have charged extra Rs.50/- in monthly rental (charged Rs.598/- instead of Rs.548/-) which is not understandable.

50


Total extra charges for the month is 583.41


Total extra charges in three months is 972.38
Late fee charged in three months 281.18

Extra charges before Service Tax in three months is 1253.56


Service Tax (@ 10.3% 129.12

Final Total 1382.68

AirTel — Unnecessary Charges in the Bills

Dear All,

I am cheated by Airtel I have requested Airtel in Apr '11' for net on phone 149 Rupees unlimted plan after recieving the confirmation message from Airtel that my plan is activated I used the net but on next month when I recieved the bill from Airtel I am shocked because they have charge enormous amount for the net uses and when i registered my complaint and complaint number is[protected] in the customer care they answered that I used wrong APN for acessing net but at the time when I taken this plan no body from the Airtel customer care mentioned about this APN issue. So I am requesting Airtel to wave off the extra amount which they have charge the bill and bills details mentioned below.


airtel Number : [protected]
Account Number : [protected]
Bill Number :[protected]
Bill Period : 08-Apr-2011 to 07-May-2011


I am looking for a positive response.


Thanks & Regards

Pawan Kumar

Cont no: [protected]

I am not using Airtel number anymore because I lost faith on Airtel you can contact on me my mobile number ( [protected]).

Airtel Prepaid — Number has been disabled from Airtel

hi,

My collegue prepaid telphone number suddenly has been disable after 4 year & as per airtel customer care the reason behind this is because of negative verification, My question is verification is not yet done in 4 year. this is very poor service by airtel & the reason is unresposible.

my mobile no [protected] has been fallen kindly requisted to please disconnect out going as welll as incoming service

Vineeth Kumar Vikraman
[protected]
[protected]

You can reach me in both the numbers.

Fromm this morining my broadband connection has been disconnected due to non-payment.

No one bothered to call me and solve the issue and daily I'm getting calls from the Airtel/Agency for asking the payment to be made.

You guys are testing my patience.

I need someone to call or to come in person to solve this issue.

Airtel Dish DTH — Not refunding money

I bought an Airtel Dish TV connection recently and when i shifted my house I called to customer care and made a request to do reinstallation of the device. They agreed to send their executive to do the executive. But even after 3-4 days no one came and in between I called customer care so many times for follow up.Each time different people will be taking the phone and will tell different stories and finally I called to customer care and asked to disconnect the device and to refund my money. That executive agreed and he said will refund my money. But next day, some executive called me and told they wont refund my money as it is not company policy. It is two weeks passed now and no one responded for my request. Providing this kind of pathetic service, as a customer I do not want to pursue their service and want my money back. My airtel customer Id is [protected]. You can reach me through my mob no [protected].

Airtel DTH — Not refunding my payment

Hi,
I booked Airtel DTH through Online offer on 2nd October.
I got a call from[protected] and payment was directed to IVR and i made payment of Rs. 999/-.
Thereafter there was no response from Aitrel DTH team.After many calls to them i had one representative visit my premises on 7th October and he said that directions of balcony is such that we cannot install the antenna hence the money would be refunded.
Since then i have been following the Airtel guys and have been making calls upto 3 times a day and everytime i get a reply stating i would get a call within one hour and that it is already forwarded to senior officials but i never ever get any call from them.Please help me get my money back.
This is height o[censored]nprofessional behaviour from their side.

My details are as below:
Name: Gaurav Mehrotra
Customer Id: [protected]
Regd. Mobile Number: [protected]
Alternate Number: [protected]

Thanks

Regards,
Gaurav

Airtel sms — sms and customer call

Sir
mai apne mobile se customer care caal nahi kar pa raha hu aur mere airtel number par se sms sent nahi ho pa raha hai sir,aapke is customer care par kahi baar try ki par koi option hi nahi aa pa raha hai jinse aapse baat kar pa rahu.sir meri request hai ki meri seva jaldi saru ho jaye. mera airtel mobile nomber ye hai: [protected].

Thanks,
sir.