Airtel Complaints & Reviews

Dear Sir/Madam,
I applied for new Airtel broadband connection and paid Rs.500/-. I located at C5A/60,Janakpuri,New Delhi. I processed new application through Harish Talwar(Senior Officer),107,First Floor,Ansal Classique Tower,Rajouri Garden,New Delhi.He received all my documents but yet no response. Another person Vikas Shankar from Airtel contacted me and said one document missing. Then i submitted tat on the same day evening. One day after i called Vikas he said your old connection will not be processed you contact Harish. When i call to Harish he is not attending call. What i do at this situation? Airtel has very good name globally but because of such Sales Representatives Airtel branding will definitely come down. I request you to take immediate action to both of them. Also i need my connection to process or reimburse Rs.500/- and return all my documents.

Below is the contact nos of two Sales Representatives.
Harish Talwar - [protected]
Vikas Shankar - [protected](vikas,[protected]@airtel.in)

Thanks & Regards
Venkatesan.R

Hi

Its been so long still complaint didn't resolved and i m getting calls from Neha - [protected]. She is abusing me and harring in such way which makes me felt very bad. I don't feel its the right behaviour from Airtel.


If your executives could't able to stand on there words how can you expect the customer will stay with Airtel. They settled my account and i paid them but they didn't delivered the Settlement letter which is totally unfair

I need resolution at the earliet.

Below is the transcript of my struggle with Airtel to get my DTH disconnected.
Airtel did not move it, but charged for using a dish which is unusable.

Anuroop


Hi,

It is now 3 months and 2 weeks since Initial request.
Still no action from Airtel.

Anuroop
- Hide quoted text -


On Wed, Jul 6, 2011 at 12:03 PM, Anuroop Talwar - IIMA <[protected]@iimahd.ernet.in> wrote:
Hi,

Since this has been dragging on for a really long time. Here is what I expect.
1. Refund me Rs 200/- which I had loaded in my account, but was unable to see TV because dish was not shifted.
2. Refund me the 1500/- charged for my dish and set top box as they are of no use anymore. I would be happy to return the STB if someone were to come and collect it.

Below is the address for sending the cheque (1700/-) and collecting STB.

F306, Alpine Regency
10th C Main,
1st Block Jayanagar,
Bangalore 560011


On Wed, Jul 6, 2011 at 11:56 AM, Anuroop Talwar - IIMA <[protected]@iimahd.ernet.in> wrote:
Hi,

It is 3 months now from my Initial request. Still no action from Airtel.
Issue raised in consumer cell.

Anuroop


On Wed, Jun 15, 2011 at 6:20 PM, Anuroop Talwar - IIMA <[protected]@iimahd.ernet.in> wrote:
Hi,

10th week since my initial request. Still no action from Airtel.

Anuroop


On Wed, Jun 8, 2011 at 1:38 PM, Anuroop Talwar - IIMA <[protected]@iimahd.ernet.in> wrote:
Hi,

Another reminder.

Its been 2 months since initial request but still no action on part of Airtel.

I may not be able to go back to the same house and I cannot make use of my STB because airtel has not been able to disconnect the dish.

1. Please take back the STB as well and refund the cost of STB.
2. Please put back 200/- in my account which has got debited over the last 2 months even though I have not been able to see TV.

regards
Anuroop


On Tue, Jun 7, 2011 at 3:08 PM, Anuroop Talwar - IIMA <[protected]@iimahd.ernet.in> wrote:
Hi,

I got a call yesterday, but still no action.

Anuroop


On Sun, Jun 5, 2011 at 9:37 PM, Anuroop Talwar - IIMA <[protected]@iimahd.ernet.in> wrote:
Hi Appellate officer, Nodal officer

Please refer to the below mail this is a reminder of Airtel's attrocious service.

12 days after mailing nodal officer, still no response.
2 months after initial request my dish has still not been disconnected.

Anuroop


On Tue, May 24, 2011 at 6:43 PM, Anuroop Talwar - IIMA <[protected]@iimahd.ernet.in> wrote:
Please look into this.


[protected] Forwarded message[protected]
From: Anuroop Talwar - IIMA <[protected]@iimahd.ernet.in>
Date: Mon, May 23, 2011 at 3:28 AM
Subject: Re: Serious grievances with Airtel DTH...
To: [protected]@in.airtel.com, nodalofficer <[protected]@airtel.in>, nodaloffice.[protected]@airtel.in


Hi,

It has been more than 7 weeks. The airtel dish has still not been disconnected. I am unable to use the connection.
Please refund me the daily fees for usage as well, since I am unable to use the services.

Anuroop


On Thu, Apr 28, 2011 at 8:55 AM, <[protected]@in.airtel.com> wrote:
Dear Mr. Talwar,

Thank you for writing to airtel digital TV.

This is with reference to your e-mail regarding airtel digital TV services.

We sincerely regret for the delay in responding to your mail and
inconvenience caused to you.

We would like to inform you that as per our telephonic conversation with
you on mobile number 91-[protected] dated: 28-Apr-2011, we have forwarded
your request to concerned team and you would be contacted at the earliest.

Your request number for the above issue is 7447491.

We look forward to a long and fruitful association with you.

Regards,
Saurabh Bhatt
airtel digital TV

Know more about airtel digital TV

Please keep your set top box switched on/standby mode for 45 minutes
while recharging, changing of package/ top up and booking a movie for
seamless viewing of services.
Registered telephone number/Address updation takes 24 hrs in
system/website.
You can know your customer ID through the menu option available on
airtel digital TV.

Note: In future to get information about any Airtel digital TV channels or
top ups SMS GET<Channel Name> to 54325 from any mobile number*.
To add top up SMS ADD <Top up name> to 54325 from your registered mobile
number* or ADD < Top up Name><Customer ID> to 54325 from any mobile
number*.
To know your Balance, customer ID and validity SMS BAL to 54325 from your
registered mobile number* or SMS BAL <Customer ID> to 54325 from any mobile
number.
Now MTNL & BSNL can also use the 54325 services. MTNL/BSNL subscribers need
to send the request to [protected].
*Charges applicable as per the operator

To recharge your account visit us www.airtel.in/digitaltv.
To order latest Bollywood,Hollywood and Regional movies SMS START to 54325
from your registered mobile number*.


DISCLAIMER AND CONFIDENTIALITY NOTE:
i) The information contained in this e-mail message is intended only for
the confidential use of the recipient(s) named above. This message is
privileged and confidential. If the reader of this message is not the
intended recipient or an agent responsible for delivering it to the
intended recipient, you are hereby notified that you have received this
document in error and that any review, dissemination, distribution, or
copying of this message is strictly prohibited. If you have received this
communication in error, please notify us immediately by e-mail, and delete
the original message.

ii) The sender confirms that Bharti Telemedia Ltd. shall not be responsible
if this email message is used for any indecent, unsolicited or illegal
purposes, which are in violation of any existing laws and the same shall
solely be the responsibility of the sender and that Bharti Telemedia Ltd.
shall at all times be indemnified of any civil and/ or criminal liabilities
or consequences thereof






Anuroop Talwar - To
IIMA [protected]@airtel.in
<[protected]@iimah cc
d.ernet.in> [protected]@gmail.com
Subject
04/24/2011 04:08 Re: Serious grievances with Airtel
PM DTH...
P Please do not print this e-mail
unless it is absolutely necessary P









Hi,

I have still not heard back from airtel. The service request number for my
initial request is 6699573
This request is still open. The number [protected] to call provided in
service request is never reachable.

Request you to respond on email as well.

Anuroop

On Thu, Apr 21, 2011 at 12:10 PM, Anuroop Talwar - IIMA <
[protected]@iimahd.ernet.in> wrote:
Hi,

I have the following major problems with Airtel DTH. The associated phone
numbers with my account are [protected], and [protected].
(You can obtain customer number from this, the airtel.in website is
slow).

1. Last Monday the 11th April 2011, my DTH was supposed to be
un-installed. This request was made around the 7th of April.
It has still not be removed and I have shifted out of the old premises.
Yesterday a representative visited my old house but he said that he is
not the right person
remove the installation and left. I had taken pains to coordinate with
the landlord to allow the removal of dish. It has still not happened.
Please advise next steps.

2. I had removed 3 packages from my account but I am still being charged.
Also I dont even have a dish in my new house but I am paying Airtel,
because no one has bothered to remove dish.

Request Airtel to look into this seriously. I am not using the airtel
dish, also I am wrong being charged incorrect burn rate since packages
have not been removed. I would also like Airtel to compensate me for the
inconvenience and for levying a daily burn rate incorrectly.

--
Thanks and Regards
Anuroop Talwar

IIM Ahmedabad, Class of 2011
PGPX - One Year Full Time MBA
M: +91 [protected], M:+91 [protected]

IIM-A PGPX ranked #11 globally in MBA ranking
http://rankings.ft.com/businessschoolrankings/global-mba-rankings-2011

Further update:

It has now been 6 months since initial complaint. I did receive a call from Airtel when I first made this complaint, but again no action.

Anuroop

fgfhgffhgfgf

Bharti Airtel Ltd — Sim Registration failed

Dear Sir

I get tried for the last 2 horse for my airtel mobile pre paid sim registration failed it is not start yet . which i used for the last 3 year s . my mobile no is [protected] Madhya pradesh i hope it will start soon

my mobile Chinese [protected] IMEI NO: [protected]

Airtel Mobile — SIM Registration Failed

This is very irritating that my SIM is barred due to verification issues and Airtel Company Locked my SIM due to verification, if verification not done in 2months that’s not my problem, infact I never ever received any call or SMS from Airtel. This is very annoyed that my mobile is Barred where I m using this for almost 3-4yrs. Firstly as a corporate connection and Now I converted this to my name.
This is shocking that being an old customer I have to suffer a lot this all is really very paining.
This is request to u that takes action on this Asap.

Sumit Devgan
VP – Unicon India Ltd
[protected](M)

Bharti (Airtel) — Poor Service & False Commitment

I have taken a unlimited GPRS connection from Airtel.But the signal falls quite offen and on lodging complaint no action has been taken and the amount charged for taking GPRS connection i.e., Rs.498.00 has not been adjusted for poor services.Apart from this the Airtel has started blocking the customer from directly interacting with the customer care executive for lodging complaint whenever a option is choosen for talking to the customer care executive a recoreded message comes "SMS Airtel" to 121.This is totaly harrasment to the consumers.I stay in Kolkata pin 700042 and I am facing this problem for long time.Please look into this problem.

Airtel — Poor Service Follow Up

Dear Sir / Madam

I , Alwina Gonsalves , would like to complaint againt my mobile service provider Bharti Airtel Ltd. for not fulfilling their promise to reinstate my service ([protected]). This service is registered on my brothers name Eldin Gonsalves. We are unable to make outgoing calls from the home network . the call is routed to Airtel Advertisement IVR . I have called customer care numerous times and nothing has been done about the same.
I have visited the Airtel store at Vasai (W) on 4 occasions . Every time they say that the problem will be fixed in 48 hrs . Its been 11 months since I am facing this problem .

Also , today my services for mobile no. [protected] was disconnected today at 0100 hrs without prior notification stating that I have not submitted my documents. I have been using this service since November 2003. When I visited the store today , I was advised to resubmit the documents stating that government has ordered to suspend the services.

I would request you to look in to this matter and resolve the issue as soon as possible. I would also like a compensation from Airtel for the same.

Thanking You .

Alwina Gonsalves

Airtel DTH — Fake call

I am not a custmor of AIR TEL DTH services but since three or four months i got frequently call from AIRTEL Offices for recharge for same than I explain them I am not your custmor I call to Mr SUNIL BHARTI MITTAL @[protected] but he is not availlable operator transfer call to Mr ASHISH he also refuse to help about these fake call
RAJKUMAR [protected]

Bharti Airtel GPRS — Poor signal of GPRS Service

Due to poor service of Airtel GPRS Service provided quata remains unused,
not only that I have to go to INTERNET CAFE for the essential works, even though I have the GPRS connection.

airtel communication — fake commitment

Due to expensive call rate plan of airtel i tried to do MNP and i sent a message then in response i got port id but on the very next day ( Friday, 25/11/2011) , i received a call from MNP department of airtel and their customer care executive offers me a new plan on my number and i like that . customer care executive told me to do a cancel message and that plan will be activated within 48 hours but it didnt happen then i again to c.c and again they give me one more day to wait but at last nothing activated and i received a message that my complain is resolved. because of them i am 5 days late in doing portability my number. They are activating these kind of plans very hardly and generally makes fake commitment with customer so b careful everyone ......and my contact number is [protected]..

Even i want to be with airtel but if i get better services and the plan about which ur customer care executive of MNP department tolds me. 2ndly i already again did MNP message as i can't wait more and i'll go for that after few days so hopefully u'll contact me asap.

Airtel DTH — Customer support updated ticket as resolved without resolving it.

Hi ,

This is the first month of subscription with Airtel DTH and the worst customer service I have ever recieved.

Recently on 12th March 2012 I was getting an error on all channels as B001. I called up Airtel DTH Customer support and informed them about it.
Airtel registered a complaint number against my complain : Request No:16955245.
After that I did not recieve any call from Airtel. It is me who followed it up again with Airtel next day that is on 13th March 2012.
As me and my wife both are working, I requested Airtel to send the technician early in the morning before 11-11:30 . Airtel provided me the nearest dealer number and from there I got the technician number. The technician immediately denied that he cannot come to my place before 11- 11:30.
Then the technician comitted he will come on 14th March before 11-11:30 in the morning.
14th March 2012 I called Airtel Digital TV and to my surprise I found my previous complaint number has been closed as resolved.
The escalation team again raised a complaint number[protected] and confirmed that they will send a technician before 11 AM on 14th March 2012.

Again I did not receive any call from Airtel till 10:30. I called again to their customer support thrice and they put me on hold for more than hour with no response from any body.
I can tell the customer service representative name also :Amit, Monica...Are they getting paid to fool the customers?

This is the worst experience I have ever had with any product tat I have bought in my life.

Hope some action will be taken and people will not blindly follow Airtel just hearing the brand name.

Regards
Arpan Choudhury

AirTel — disconnecting services

the phone number of my daughter was [protected]. this was pre-paid connection. it was noticed that when balance was available the phone stopped receving incoming or responding to outgoing calls. when salt lake, kolkata office was approached they told that number is not available. i enquired how my number could be allotted to anyone else when i have paid for the number. after few days salt lake, kolkata office told me that you require to submit all the documents again and to pay all charges once again. why? i must say that TATAIndicom services are the best. request airtel official to solve the problem. [protected]

please disconnect service of http://m.igfun.com from my mobile no [protected] now.

please i want to unsubscribe http:/m.igfun.com from my mobile no [protected]

Airtel — sending bills after disconnecting the connection

this regarding my mobile num : [protected]
a/c number :[protected]

I have cancelled this number in jan 2009 after paying outstading amount ... I got cancellation confirmation by call from the aritel customer service . now they are sending me bill via email and making calls to pay the bill for month of jan + feb 2009 also ...
what shall I do with this cheating company

Airtel — Disturbance from Airtel marketing group

My mobile no is [protected]. Please advise your marketing group not disturb me particularly from yr phone nos [protected] ND [protected]. Rather these two numbers should be blocked for my phone/

Airtel — After Disconnecting Still Bills are sent

Hi,

My name is Janak Gupta and I was using an Airtel Landline Connection with broadband connection for quite some time the number was [protected]. Around 3 months back I have sent them a mail from my personal email id [protected]@gmail.com in which I requested for a disconnection and also asked them to sent me the full and final pending amount details and according to there mail I also paid them in cheque of the full amount.

But after that they are sending me bills and commenting that I am using the phone. But since then I am using an MTNL connection and I dont even have a handset to use there connection.

Every alternate day the executive from Airtel calls me up and says there are calls made after I handed over the connection and it maid in Nigeria, Africa etc.I have no connection with these countries nether my family members have. This is completely unethical and illigal I believe. when I tell them pls sent the bill details and let me cheque they say its sent in my gmail but believe you me there is no mails sent to me on the topic.I have sent so many mails to airtel at [protected]@airtel.in but every time they reply it would be resolved in 24 hrs but it never got resolved.

Not today I received a call from [protected] who is really using threatning tone to get the payment out from me. and she is saying that I am lying and I have received the bills in my mail but saying no.


Please suggest me what needs to be done.

Regards

Janak Gupta

Airtel India — Keep sending me bills after disconnection

Dear Sir/Madam,

I want to bring your attention in my concern regarding Airtel India Pvt. Ltd.

I had an airtel connection (Phone number [protected]) for which I raised a request to Airtel for disconnection and that got disconnected somewhere in Mar'10 and since then they keep sending me bill.

Despite of several follow-ups they are still sending me the bills for the services I didn't avail.

Airtel is fraud organization and keep harrassing me.

Kindly see my complaints on the following URL.
http://www.consumercourt.in/broadband/47638-airtel-keep-sending-me-bills-after-t...⇄

Thanks,
Deepak
+91-[protected]

Bad telecom companies have filled the Indian Market.I can very well presume their attitude .They may take legal action.Pl consult a Lawyer, and send them a legal notice in advance.

Thanks for your Quick responce,

Regards,
Mani
+91-[protected]

Airtel — Wrong charge on GPRS

I have Airtel connection in group of Reliance/IPCL and I am eligible for GPRS @ Rs. 100/Month. Inspite of that my GPRS has been acticated @ Rs. 600/Month. So I request to refund my amount.

I have activated my GPRS as per guideline of your(Airtel ) customer care centre executive . He directed me to send SMS with " MO" title and charge Rs.600 in my bill , though I have already communicated him about my Reliance/IPCL card. Also I have immediately deactivate it within 24 Hrs.

Iam one of the custemer from DPIP Anantapur, Andhrapradesh. I had cell phone connection no [protected]. I got excess bill amount from last two months (June24th to July23rd, July24th to Aug23rd). So I request you to send my call details for last two months.

Airtel GPRS — ABOUT GPRS

I am gprs consumer of airtel during 20 feb.since 1 month my conn.has been deactivated without my requeast.No responce of my complaint.This is also a froud. i will have to go to consumer forum.

bad network

sir,
i don't how activet wap service on my airtel mobile . my mobile is sony ere. k.810
plz mail me wap/gprs setting. Thankyou.

youre faithfully
amar.

Nokia — excess deduction

Dear HD, I was debtd around 250+ amount on 20th and 21st of this month and the compl was lodged by me. Compl ID- CBDCC[protected].

I WOULD LIKE TO KNOW THE DESPOSAL FROM YOUR END.

Thanks,
Dineshwar Singh
[protected]

Airtel — GPRS two way balance deducted

Am using GPRS 25/-Rs daily pack but WHEN I BROWSE ANY SITE THAT TIME my balance is deducted as 30paise/50KB (ZERO RENTAL) then i call COSTMER CARE it say {{{ something is wrong From u r side }}}} Airtel is not Responseble
plzz plzz REFUND my BALANCE
I Hope someone HELP ME

My Mobile NO. is [protected]

Airtel GPRS — regarding excess balance deduction for gprs service

hello sir,

I am manju kushwah using GPRS connectivity of airtel form last 4-5 months.from my Mob no [protected], 100 Rs balance hase been deducted in one day dated on 18/08/2009 whlie my per day gprs charge is 10 Rs. only.so i want the clarification of that deduction or money back.so please revert me back ASAP.


Regards,

manju

AirTel — GPRS - Deductions

I have been using GPRS service in Airtel since quite some time, But since the last few days my balance is getiing deducted with no reason at all.
when someone uses gprs service to browse a particular website, after he closes his browser he gets a message that 'particular amount' has been deducted from his account for browsing 'particular amount' of data i.e. in KBs. Now I have been getting messages since last few days that .30 INR is gettign deducted from your balance without the amount of data showing that I am being charged for. I have not been using data services, But still its deducting .30 INR continuously since last few days... It has become a nuisance for me, because I am not using any service at all, But still I am getting charged for nothing...

Please tell me how should I get redressal in this regard as I have suffered in this regard without any fault of mine

I found a way to disable it. You need to go configuration setting ( for me it was setting -> wireless setting -> mobile networks -> APN ( access point network).
There you will find two APN ( airtelgprs.com and airtelMMS.com ).
Delete both. You may need to do this every time you are switching to new mobile.
This is disconnect you from Airtel Live and Airtel GPRS.

Airtel — GPRS service deductions

Hi Team,
This is beerendra Holding the airtel no [protected].
On 16th of mar 2011 i have activated the GPRS 16 (200 MB for 3 days.).
When it comes to balance deduction it deducted 3 times ,ie in total 48Rs has been deducted from my account.
The deductions are on 16th ,18th and 21 st march.

When i tried to call customer care ,none of the ways are there to speak to representatives.This service is quite pathetic.I have been trying since the last 2 days and getting harrassed.Please help me sort out the issue.

i will never activate such type of services.

I am still waiting for anybody to solve the complaint lodged by me, kindly attend to it at the earliest it's already been 20 days now

The Last 5 Charges are :
1. Recharge, Rs. 1.00,[protected]:10:30.0
2. Data, 41.84 KB-Rs. 0.50,[protected]:52:56.0
3. Data, 25.93 KB-Rs. 0.20,[protected]:32:56.0
4. Data, 73.37 KB-Rs. 0.80,[protected]:12:56.0
5. Data, 96.24 KB-Rs. 0.90,[protected]:52:56.0
Dial *121# to Start or Stop services
These are despite recahrging the 98Rs GPRS pack and getting a successful mesage from Airtel for activation of pack today23-1-13.
It's really pathetic that Airtel has resorted to deducting amounts and this is my second complaint in this month,
My previous complaint for Rs 35 deduction is pending with you without resolution.
Dr Sanjay Ranaut

airtel duplicate sim card — wrongly activated

dear sir ,

my replacement sim card no [protected] is wrongly activated as[protected].please correct[protected]-----reply to [protected] salvapati

Bharti Airtel Ltd. — increase the monthly bill of broadband

dear sir,
i am prateek pathak i want to lodge a complaint on behalf of my elder brother pravesh pathak customer id[protected]
i am using airtel broadband from last 18 month and i am paid for that rs. 399/- monthly rental but now at random service provider change the monthly bill i.e. 449/-.

thanks
waiting for your positive reply

regards
prateek pathak
[protected]

sir

i am jaidev arora from gwalior

i having my mis scheme fom gwalior post office . i am going there at every month for the withdrawl of money from post office but the post master are always said there is unavailabilty of withdrawl form that's not true attitude towards customer's.

if there is unavailability of form . post office want to withdrawl of scheme.


thanks

regards
jaidev arora

Airtel Broadband — Airtel Keep sending me bills

dear sir
I am saket nigam. I had an airtel broadband connection for which my user id is [protected]_mp account number = 11856274
my connection is disactivated on 14 sept 2010 on that month i got only half month bill , but after that month airtel keep sending me bills , and when ever i try to complaint about this matter on airtel helpline number they disconnect my phone and don't give me reply of my complaint number which is 39160862 , i am user of airtel broadband since 2005 , airtel behaving like this to his old customer , i am now scared of airtel services , Sir am not in a mood to give any money for that connection. So please help me out.

Thanking You
saket nigam
[protected]

Airtel — Forcing to accept their number

Dear sir

as my name is vijay kumar yadav and i had taken a number from the airtel the customer representative had made a plan for me for one year that has been passed now they have renewed my plan without informing me
and now they are asking me the money that you must have to pay

why should i pay for the service that i m not using it

really airtel is not doing good they are just forcing the customer to accept him not by own wish

kindly help me

thanks

Airtel/Bharati — Bill not sent for broadband after repeated complaints

I am very frustrated with the carelessness of Airtel. I've a broadband connection & every month i have to remind them to send me the bill. This is damn frustrating. I wonder how can a company not send the bills & expect the customer to pay. I registered for ebills which is easy to be sent. Still they would not & expect a timely payment
Any help!
This month again i've no bill (4 months in a row)
Airtel services suck!

Debashree Sen
Account #16329657
Hyderabad

Thanks.I am waiting for a permanent resolution on this., .

Airtel is known for this nonsense. It happened with me too at Chennai. Either their system of recording cancellation and acceptance of final bill payment is rubbish or they just want to loot. They sent me a note saying they will get my credit worthiness degraded or something like that. All the banks and credit card companies know about my credit worthiness as Ive always been a zero debt guy. Airtel is pathetic on this account.

Airtel not closing my account
I had request to close my Airtel post paid cell no and landline line in OCT end 2012.

This was done through a call to the Airtel BPO, who assured me that the account will be closed. Previously when I went to the
airtel store they said the only means of closing an account is through calling the Airtel BPO.

But Airtel after a gap of 3-4 months started sending me bills. WHich means they havnt yet closed my account
although the BPO guy had assured it will be closed.

Not sure why Airtel keeps on bothering people who wants to close their account. The process for closing is not streamlined, and after taking the request through the BPO, no action of closing out is done.

I have faced similar experience while closing out my Airtel post paid cell account.

Then they have some collection guy who threatens us with legal action for non payment.

While the amount isn't much, I would like Airtel to rectify their process and hence not ready to pay for one where I havent used their service

Can anyone advise what next steps i should take.

Thanks
tapesh

Airtel — Double Payment

I am a subscriber of Airtel Braodband and recently i have changed my modem to Wi Fi modem and surprise when i was charged with Rs. 1500/- whereas company website mentioned the charges for Wi Fi modem as Rs.1000/-. Moreover, when i took connection around one year back at that time it was said to me as and when i change my modem i have to paid difference of Wi Fi Modem and normal modem and told me about difference of Rs.250/- at that time. The Airtel people took back the old modem and install the Wi Fi modem and charged me Rs. 1500/- . This way i have paid twice the price for the service. Inspite of my repeated reminders nothing is done and i had no alternate and bearing the cost twice. Will the authorities look into this and arrange for refund of my excess money charged.

deepak oberoi
[protected]@yahoo.com
[protected]/[protected]