Airtel Complaints & Reviews

I taken one new Mobile connection from Bharathi Airtel Before one week , getting connection they disconnected after 3 days. I contact area office they ask to renew the SIM after paying Rs:70/= . This way they are disconnecting and giving the Mobile number to other people. So we losing our ID / Photo also money. So this practice not good for the Telecommunication system, MY mobile Number [protected]. So please take necessary action against them.

Thanking you sir,
Sobhana.

Poor Service/Fake commitment — Email Sent on: 05th Jan 2012, Remainder sent on 8th Jan 2012 (STILL NO RESPONSE)
Team:

This is with reference to Airtel Digital TV. My Customer id is XXXXXX9411.

For past few months I keep getting some issue with DTH. I take my recent compliant which logged in mid of Sep’2012, from Sep’2012 I was keep calling or logging issue but most of time it went unanswered. Once I logged compliant, after that I didn’t receive any call and no one visit my house to fix the problem but complaint was closed without any action/resolution.

After making compliant, I need to follow-up and send remainder but no one will turn back. I was facing this from long time and finally my issue got resolved only 16 Dec 2012. There was promised made by call center Sr. executives, once problem got resolved they will waive off from mid of Sep’12 to last Dec’12 complete got resolved which is mid of dec’2012.

Every time that we call to customer care center I have waited 15-20 mins in waiting for call to be transferred to concerned department!. We are told that in 24 hours an engineer will visit but nobody turns up. With respect to this issue I have spoken hours n hours to call center executive which is real PAIN and your FAKE promise hurt me a lot L
Again I called up call center to update them amount the resolution then I have received the from Delhi/Noida (Executive behavior was rude) office saying that they will waive off only for 5 days. When I called again to check about waiver detail your senior executive will inform me saying that I will get a call from them within 24 hrs for past 3 week. STILL I AM WAITING FOR CALLING.

My Question:
· How you have calculated 5 days waiver?
· How your executive close a call without taking any action?
· Why complaints are getting closed without customer resolution?
· what is acknowledgement you are getting from engineer? I need detail of all acknowledgement which you have marked as a ticket resolved.
· Who will pay for the time I have spent calling to you customer call center? (Which ticket cannot be raised but I have spoke to them in hours)
· How you treat your customer?
· Who is responsible for what you customer executive promised/faked us?

Details:

Ticket ID: 27019358 – 23 Dec 2012
Ticket ID: 26047295 – 16 Nov 2012
Ticket ID: 23688354 – 15 Sep 2012
Ticket ID: 23929134 – 20 Sep 2012
Ticket ID: 23878440 – 19 Sep 2012
Ticket ID: 23738561 – 16 Sep 2012

Mobile No. XXXXX XXXXX/XXXXX XXXXX (Even call made through my office/Home land line)

Whatever detail I have share with you. No idea how many call I have made to you customer call center.

Appreciate you prompt response.

Based on your response to this case I will move ahead for other inquiries.

P.S: If action of this email has not been taken then i will post it in other media communication & will approach Consumer Court
Thanks,
XXXXXXXX

Dear Sir/Madam,

Please note I have purchased Airtel Data Card before 4 months for broadband at Medavakkam in Chennai but unfortunately here no coverage & speed also very very poor.For that I am paying Rs 1100/= withouht using monthly basis.I have called several times but they not even look into this issues.They called me several times for payment, I said repeatly "de-activate the Airtel Data" and Some extend went on to the Airtel Showroom & they said "repeatly saying come to next month becasue your bill is not generated orterwise pay the unbilled amount thats is around Rs 25,000/="
I don't understand I am geeting the connection & paying Rs 950+ Tax that I need to pay but they are saying this much of huge amount asked to me pay.Please help on this.

FYR

My Airtel Data Card No: [protected]

My Mobile no: [protected]

I looking for your kind help and Thanks.!!!

Kind Regards
Rajangam

First my no [protected] service was suspended wrongly, which caused me huge financial loss. On contacting they accepted their mistake verbally and restored the service but on asking for a written assurance that they will not repeat such an incident they spoke very rudely and then disconnected the number completely.
Now they keep on sending a bill every month adding a late fine every month. I went to ask them to stop sending but they don't, can they spare me, I m not interested in them any more. Rajib Roy, [protected]@gmail.com, [protected]

For past one year i am using Air tel Broad Band, Due to the poor connectivity i requested to cancel the Broadband on July and Local service engineer removed the connection on 5 of August, but Airtel dint stop the billing cycle till September month and asking to pay 2470 rs for August and September month, each and every day they will call and irritate me by asking the reason, some of them using rubbish works.

can somebody help me how to handle the problem.

I am to put forward and make aware that Airtel has been deducting the balance of prepaid customers despite activation of the data plans 2G for RS98,and despite calling their customer are numbers and lodging compliant repeatdly since[protected],they have resorted to deducting balance for data usage,I have lost sonewhere lie Rs 100-plus and there has been no response from Airtel.My numbers which are being targetted are [protected] and [protected],
on both numbers I have lodged compliant separately and there ha been continous deductions till Today.
It'steLlysadthatdespitepittingI'nacompliNtonstaurdayonyour198,regardin...⇄
The Last 5 Charges are :
1. Data, 202.56 KB-Rs. 0.20,[protected]:29:22.0
2. Data, 171.31 KB-Rs. 0.15,[protected]:14:22.0
3. Data, 2.25 KB-Rs. 0.05,[protected]:24:26.0
4. Data, 373.51 KB-Rs. 0.40,[protected]:59:22.0
5. Data, 1982.18 KB-Rs. 1.95,[protected]:44:22.0
Dial *121# to Start or Stop services
ThisthedeatilofthebalancebeingdesiredaaperyourlatestSMS,REFUNDMYAMOUNTIMMEDIATEL...⇄

i want to disconnect my landline no.[protected], i have paid bill also and went to nearest office of airtel in sector-15 mkt. faridabad , i met mr. Ravinder their , he told me to submit disconnection letter with ID and do so but he refused to submit . i don't know why ?
so pls. do needfull

Thankyou,
Shyam Sharma
Faridabad

Hi team,

I'm Ashik(Mob: no:[protected]).I had easy recharged for Rs.50 and Rs.30.After a while on checking my balance, I found it to be Rs.14.I called to customer care (198) for query about unreasonable balance reduction.(08-jan-2013,21:42 hrs,Ref.no :CBDSM[protected]).Mr.Mohammad attended the call and said that i have been charged Rs.46 for automatic message offer renewal.But i have already stopped the auto-renewal of message offer and have done a message offer by doing easy recharge for Rs.44.When i said this to the customer-care executive,He said he could only stop this pack and cash cannot be refunded.I asked how could this be done ?And on asking this the executive hung up in the middle when i was talking to him which is unacceptable.

The second time i called to customer care,The same executive picked up my call (08-jan-2013,21:46,Ref.No: CBDSM[protected]).This time also the response was same.The executive was so rude.Was so frustrated by the act of the customer care executive.This is not the service that we expect from a company like airtel.If there wont be any responses to these complaints i will be forced to move to some other network.

With regards,
Ashik,
ashikh.[protected]@gmail.com,
(Mob: no:[protected])

MY AIRTEL SIM CARD IS REJECTED AFTER ENTERING WRONG PUK NO. NUMBER OF TIMES.
SO PLEASE ACTIVATE MY SIM CARD
MOBILE NUMBER :- [protected]
STATE :- RAJASTHAN
SIM#:[protected]
PLEASE HELP ME REACTIVATE MY SIM
my email id is :- [protected]@gmail.com

Dear sir,

I had opted for Broadband and Landline services from Airtel. I used it for couple years and then when i had to move out of the premises as it was rented house i requested for cancellation of the both Broadband and Landline services.

They said it will be done in 6-7 days. I have made payment for last bill and kept my account with 'zero' outstanding amount.

After this cancellation i moved out of that premises. Later after a month i got the bills for landline number.

here are the details :

Airtel Landline No: [protected]_kk

Account No: 16192197

Upon seeing that i complained them that why im keep receiving bills after cancellation. They said they will be waiving of the amount for their mistake as billing section was not aware that its been cancelled.

ok, later again month i received another bill with added amount of last bill and current bill. When complained they started telling i only cancelled broadband connection and not the Landline, also they started asking me give reference number for cancellation. who will remember after couple months of cancellation of connection. When i started escalating this issue one lady called priya tried to sort out this issue and finally told its been solved they have waived off the amount. I had asked to send me a confirmation on the same. But i didnt receive the mail .

Now again after couple month im receiving mail saying

"FINAL REMAINDER FOR YOUR AIRTEL LANDLINE NO:-080420​35668_kk"

In mail they threatening me that they will go to "Lok-Adalat" and get a legal document for not paying the amount.

Now please i would request to complaint here that why i should pay for their mistake , that they havent taken my request properly and not closed completely. If i had used any of their services im ready to pay but i was not there at all and there was no usage in landline also. Airtel is harrasing me by sending and calling repeatedly over this issue and not solving this.


Regards
Prashanth K B

I AM ARVIND VISHNU SAWANT I WANT DETAILS OF MY AIRTEL MOBILE NO [protected] INCOMEING & OUTGOING STATEMENT FROM THE MONTH 01 DEC 2012 TO 08 JAN 2013. PLEASE SEND THE STATEMENT EARLIEST.

Thanks.

I was using 2g internet facility on my mobile connection. I used to get daily update o[censored]sage that used to help on not over-consumption of mobile data usage. During Dec Month Airtel didn't send any SMS regarding this and because of it I overused this 400 MB as per bill generated. I had got huge bill of Rs.4648/- for month of Dec 2012. I doubt that bill is correct.
Airtel didn't listen to me at all and they barred outgoing service as well. I again talked to them then they gave Rs.500/- discount and I have paid Rs.4168/- to them. Now even after paying whole bill amount outgoing service is not restarted from last 18 hrs.

This is the way they are harassing a loyal customer. I am using same number since last 4.5 years and always paid bills on time.

Need help on this. They should compensate.

Name : Ashish Tripathi
My Mobile Number : [protected]

Since 5th Jan 13 , I am continuously complaining against the issue for the net connection , but issue is not yet resolved till date.
6th Jan 13 Airtel Technician visited our residence 1d- 1203 Dreams complex Bhandup west Mumbai concluding that Mordem/ Router is not working properly and it is to be replaced.
New Router to be replaced by Airtel as it is malfunction before 1 year , But both technical and call centre executive are asking me to replace the router by myself.
It is disappointing that both technician and Call centre executive are telling that Router is provided by sells/ Marketing people and I need to contact the person who has provided me the router , as per my understanding I have taken connection from Airtel and I am paying to Airtel and all internal issue to be resolved by Aitel
Now coming to the point Router to be replaced I have talked to Customer care 4 times
IF IT IS NOT MENDED BY TODAY 8TH JAN 13 WITHOUT ANY EXTRA CHARGES
I WOULD LIKE TO DISCONNECT MY NET AND LAND LINE CONNECTION
Complain reference no- 7025060 and 27109316
My Land line Number- [protected] ( Registered name Shiba Prasad Patra)
Regards,
Ajay Kumar ( For Shiba Prasad Patra)
[protected]

Dear sir, i mr. Prem sutar recently bought new sim card of airtel just because i lost my old sim, and on this new sim card company sending me sms and my balance is getting deducted, last night i have been charged 10 rs and today 30rs, now what should i do? Do i have to stop using airtel? I please request you to do needful to me as soon as possible. Thank you

This is Suman bearing the airtel number [protected].

Recently want to migrate from postpaid to prepaid, so cleared the outstanding amount of the postpaid number by providing the
Cheque to the executive named Ramesh from Vision Marketing Services-Bill number 197191 on 30 dec 2012.

When I went to airtel stall-begumpet to get the prepaid card the counter person says the cheque is not produced or cleared, so we cannot migrate to prepaid, so I immediately paid the cash of 3945/- receipt no[protected] and cleared the outstanding bill.

Meanwhile informed the executive not to produce the cheque and hand over the cheque and he agreed it, before cancelling the cheque
The very next day he produces the cheque and when tried to reach him, he never respond my call.

I am using the airtel services for more than 6 years and it’s very shocking that the third party executives don’t even have the minimal
Knowledge of the cheque and cash transactions.

Kindly revert back the money as soon as possible and take the serious action on the collection agency and the executive.

You’re sincerely
Suman Kumar

I am using an internet connection of Airtel. According to our plan we have 10 GB surfing for speed 2Mbps, and after the 10 GB is over we will have to use the internet at a speed of 256kbps. But in this month the internet speed has reduced two times i.e. once it was reduced then again it came back to normal and then again it has reduced and our bills for the internet have been paid and we have no due bills , still we face this problem.

Dear sir/ mam,
Already i complained several time (more than 6 times)the same issue. Again one more time i complaint is, my 2g net work (Air-tel-prepaid- no:[protected])is very slow. It can reach at 1 KB/s only, but normal 2g speed is 50 KB/S. In your customer care dept is not given any response for the last 6 months. if It is not able to do your net work means, kindly change my port to Aircel/ BSNL. No one network is like yours. Kindly increase my net speed range or else change pls.

Your customer,
Emmanuel R.
Kanchipuram,
Mo;[protected].

I have [protected] airtel digital connection, i have been cheated at the time of taking the connection. I had a ready set up as a result did not opt for 10mts wire which comes along with the package for a new connection. i was told by the technician to claim 120/- against it from the dealer, its more than 2 mths now neither the dealer not Airtel is bothered to refund me the money.

I have been trying to update my validity which expired on 4th Jan 2013. But even after recharging 2 times with INR 56, my services have not yet started. I am not able to make any calls as well as people who call my phone are getting message that "this no. is temporarily out of service"

PLEASE HELP!!!! I NEED TO RESTART MY SERVICES URGENTLY!!!!!!!!!!

Contact Number : [protected]
Landline :[protected]

Dear sir/madam,
My name is KIRIT A PATEL. My mobile no. [protected] its was postpaid
& i have converted to prepaid, which has been stop from last few weeks, for
this first i went to airtel gallery at kandivali, for paying my dues & summit
the documents,when i gave the documents to the guy siting over their, he refuse
the document saying that bring the colour xerox. But i said him that you can
check my original pan card is in black & white how can be in colour,
Then i have contact Miss. Aasma on [protected]. i told her all
the matter, she told me that she will do all the needful to me after pay my
dues, and she has received the payment & my all the document from my house by
sending some guy and promise me to convert my simcard to prepaid,once the
payment has clear she was not answering my phone or picking the phone,Then
after few days she pass my case to Prajackta madam,
she told me that their is some problem in your document, where the photo is not
clear, she ask me to mail me the pan card, photo ID, on some email id
[protected]@gmail.com, where i send my pan card, photo ID.
my simcard was convert to prepaid,but after few days i received sms,
that i have to summits my documents other wise my service will be stop, so i
call Prajackta and told her about the sms, she said do not worries sir you
service will be not stop, i have froward the document. But unfortunately my
Mobile service was stop at the Diwali days, and after that i have call her
plenty for time but she was not picking my phone or answering me, when were i
call,the answer was she has gone for lunch or for tea or not come,
Recently i went to you circle office at Bharti Airtel Limited,7th
Floor,Interface Bldg No -7,Mindspace, Link Road, Malad (W),Mumbai - 400064.She
was not at office,but the security has call Aasma on her mobile, she told me
sir pls we will do all the needful and see to that start your service, and i
personally will be in your touch, but same prajackta call me and told me to
mail my all document once again, that i once again send the document on the
said email ID, but yet my service is not start,I have request to them lot of
time that pls start my service because this mobile no [protected] is my business
number. I have five number of your service if i am not satisfied with your
service. I am sorry to say i have to switch to other service.
If you can help out to this matter then i will be highly thankful to
you.