Airtel Complaints & Reviews

I'm from Delhi and I have got Airtel 1699 unlimited plan. With this plan the bill comes as Rs. 1909.

Recently, the bill came as Rs. 2022.48. I emailed them on 26/12/2012 asking the Airtel authorities to explain the reason for the bill hike so that I can pay the bill as per the due date. I got a revert that I have 1800 UL plan and till date no reason has been given to me professionally (in written/email) for the bill hike. I paid the bill amount as there was no revert from Airtel authorities even after repeated emailing to : nodal.[protected]@in.airtel.com, appellate.[protected]@in.airtel.com .

And since last night 11/1/2013, my internet is not working. After making a complaint for inactive internet, the customer care told that the broadband has been disconnected because of non-payment of bill. Even after telling them everything the broadband is still inactive (12/1/2013, 11 pm)

Firstly, the airtel authorities do not revert on the bill hike even after repeated emailing to their highest authorities. Secondly, my plan old 1699 UL is seen as 1800 UL plan as per customer care. Thirdly, nobody from the Airtel contacted for "perceived bill payment issued" before disconnecting the broadband. Fourthly, it has not been reactivated even after telling them via phone and email about the problems being faced by us.

The above situation has been conveyed to highest Airtel authorities via : nodal.[protected]@in.airtel.com, appellate.[protected]@in.airtel.com . I believe there is no policy in Airtel for customer satisfaction, customer retention and reverts as it is pretty evident that they like to disconnect without prior notification and resolving the issues.

I want to move to the consumer court against Airtel broadband and I request your help in this regard.

dear sir,
to my complaint made yesterday for wrong deduction of my main account balance i have not yet received any positive feedback neither there has been a refund of my balance that was wrongly deducted for the phone no [protected].

there is an internet pack of Rs of 149 activated on this no but according to the prescribed speed the facility is not provided by airtel,trying to contact customer care for some feedback and help their helpline no 198 has also been blocked and sometym they are not able to properly give the reason for less than said speed.

please take a note of the problem and necessary action for AIRTEL.


thanking you

susanta das
[protected]

hello sir, i purchased an Airtel dongle mentioning a download speed of many mega bytes, i can not afford to use it on 3g plan, so i am using it on 2g plan. They are mentioning a speed of many hundred kilobytes on 2g network, it doesn't give me a download speed of more than 5 kilobyte, which was 40/ 50 kilobytes when using simple nokia 2g phone as modem. what is the fun of selling a product in a market which doesn't do anything more than duping a customer. I wanted to convey the same problem to them via toll free no [protected], where the call is transferred to 121 who say that they cant address such problem. Now i am confused, what one has to do with such toys,

WHAT USE TO RECHARGE Prepaid Tariff plan????

<1p/2sec all India for 2 months (1st 2 mins of the day to be charged at 2p/sec)>

WE DO NOT WANT THIS TYPE OF PLAN.

please STOP :1st 2 mins of the day to be charged at 2p/sec.


Better to airtel (TATA DOCOMO Plan) is very nice plan AIRTEL is Looting..

Bangalore

How can i lodge the complaint against my shocking bill of Rs.50,000 Airtel generated for single day?
Rs.50,000 Billing issue_wrong charges of data usage
Billing issue_Rs. 50,000.00 wrong charges of data usage o
Number - +91-[protected]
Bill Date: 7th Jan .2013
Bill Period: 25/12/12 - 01/01/13
This is to complain about the internet charges got created approx. Rs.50,000 (Rupees Fifty Thousand ) for one or 2 hrs roaming during my current visit to Dubai -strangely today is only 1rst of Jan,2013 and since 26th of December when i landed in Dubai after coming out from airport my subject no. + 91 [protected] automatically got disconnected /unregistered and when my back up office person called Airtel customer care on 27th , 28th & 29th we got the reply that we have to contact and get registered with DU OR ETISALAT NETWORK operator to enjoy my roaming services and when i contacted both operators they conveyed that my services are deactivated on 26th December same day of arriving by Indian network provider i.e. Airtel.Finally when we spoke to Indian customer care at 121 we were SHOCKED TO LISTEN that in 1DAY on arrival date 26th dec.,my bill got generated to approx. Rs. 50,000.00(Rs. Fifty Thousand ) against my credit limit of Rs. 5000.00(Rs. Five thousand only) and they(Airtel India) themselves took decision to disconnect my services of there own even without any intimation or prior warnings. Reason given by Airtel Indian Customer care was my 3 g data /GPRS plan was activated till 31rst which is IMPOSSIBLE because we were after airtel from 26th December ,2012 (for its activation since itwasn't working) as peryour telecall records for getting registered to Dubai network provider which was the issue .
The charge OF Rs.. 50,000.00 (Rs. Fifty Thousand ) in unbilled amount in one day is baseless as It is not possible to use internet without getting registered with Dubai local providers DU & Etisalat .
and secondly, If my credit limit was if Rs 5000 then how My bill can be generate for Rs 50,000.00 (Rs. Fifty Thousanfd in one day of my landing ) and How my Data usage can exceed to this much amount. Now your folks are defining the criteria of credit limit to me ,they say that it could be barred at Rs.5000.00 if it was individual account and they say that it is under corporate plan -please note that the co's name mentioned on my each bill is of the co. where i left the job 3 years back and issued application to Airtel 2 years ago -unfortunately we could not get the acknowledgement of the application in which it was mentioned to terminate the name of co. i worked with and make it under individual name but till today we have been getting bills with co's name where i worked in the past 4 years back.

.Even when we made request on 22nd to activate my roaming no one took initiative to explain us your charging criterias if on ISD Roaming .Ridicullous anyways when registration didn't took place then thisisn't possible .
If you peoples don't gave full Information to me then why should I suffer or afford excess billing as a customer but the shocking episode is when i couldn't got connected to none of the Dubai network providers DU or Etisalat for not more then 1 hr or so or may be couple of hours then how GPRS could remain activate till 1rst Jan ,2013 and why Airtel decided to freeze my account at approx.Rs.50,000.00 against my limit of Rs. 5000.00 -why not at Rs.6000,7000, 10,000 or any other figure ......After struggling for 10 years to explore any work opportunity on economical ticket on sponsored trip i have been able to come to Dubai my Telephone bill is 3 times expensive then of my Indigo flight ticket up n down ,Rs. 50,000.00 bill in only in one single day how will i servive .I am a BP Patient and in great shock after getting this information from your customer care in Delhi sitting in Dubai i.e. also when we called then we got the information otherwise . ALSO THE 2ND POINT IS one call only received by me after landing at Dubai Airport may be due to WIFI ACTIVATION .
Now i m still in dubai and writing in grief at mid night 2 o'clock (14:00hrs) dubai time and has no way of communication other then mail or wifi - which is connected to my visa/trip sponsors house in Dubai .Today by Airtel customer care senior person I was asked to wait till 7th Jan ,2013 so my bill will get generated formally after applying rest of the charges -TILL THEN WHAT SHOULD I DO - I CANT ACCESS TO MY CONTACTS IN DUBAI .INFORMATION ON UNBILLED could be right for you peoples as you are representing AIRTEL. but BILL is not right BECAUSE this is not possible and BASELESS .
I will never ever pay the bill if it is formally so huge since there is never a 366 days in any calender year like this landing at Dubai Airport couldn't cost me Rs.50,000.00 .
ALSO FOR YOUR INFORMATION IN MY SAMSUNG ANDROID MOBILE IN SETTINGS OPTION I HAD PERSONALLY DEACTIVATED THE DATA ROAMING FACILITY ON 26THE DECEMBER ,2012 ONE HOUR AFTER LANDING and HWN I TRIED TO RECONNECT I WAS GETTING ONE LINER MESSAGE ON MOBILE WAS " GET REGITERED WITH YOUR LOCAL DATA PROVIDER" THEN HOW RS.50,000.00 BILL CAN COME IN UNBILLED AMOUNT.i..e of ONE SINGLE DAY[protected]NEVER EVER POSSIBLE.
this is the headline for tomorrow newspapers .Will not pay any charges other then which are actual or charged under our credit limit of Rs.5000.
Still if Airtel will not resolve by leviving same mmediately and reactivate my roaming -sitiing in Dubai - will definately file a suite against Airtel and will discontinue using any other airtle nos. as well also will got to consumer court,
3 days ago - 23 hours left to answer.

Dear Sir/Mam,
In the regards of mobile no. [protected] Airtel have generated 2 bill for the month of oct -
nov, i have received only one bill worth rs. 527.61, I have so much issue regarding bill,
1. Airtel have shown my call in roaming in the bill[protected] and it impossible.
2. still doing so much query and complained i not received the bill of the approx 1424,
for the oct - nov,
3. there is so many discrepancy in the bill and airtel team is not responding for the same.
[protected]

I got a missed call from [protected] at 08:16 am today. It seems from pakistan. Pls can u look into this. How come they got my number?

Hi,


i was using airtel postpaid number [protected] with account number[protected], i gave it my bro, since he moved out of country, i completed he billed amount and asked you to cancelled that number 3 months back. When i checked that number after a week it was coming invalid number i thought it was cancelled. but 2 days back i have received an email saying pay the postpaid bill Rs1500 for last three months.
...

I have tried changing my Prepaid Airtel number ([protected]) to Postpaid last month. In our company (CRM Services India Pvt. Ltd.) one of the Airtel Distributor is giving CUG plan that has monthly rental of Rs 199 which has 600 free national/local minutes with 150 free Local SMS + 150 National SMS. I have submitted document to the executive who came from the distributor point but my verification went negative by saying they have not found any Such Flat in my locality. I resubmitted the document and again they said they can't verify and find the Address, even after giving two major landmark in my locality.
Everyone in my office is using the same plan and i am still using Prepaid just because you can't find my address. I called customer service to register a complaint but they denied to do so. I spoke with Supervisor named (Sandeep) to get this issue resolved, he gave a nodal office number ([protected]) to talk to which give only two IVR option: 1. Enter SR number 2.Dial 121 or 198, which doesn't make any sense to me. Again i called customer service and asked for the Supervisor this time i got 'Naveen' on line as another supervisor and he also denied to help and when asked for the manager he denied that as well.
Now my question is can i get my Prepaid number converted to Postpaid with same plan which we have in our company? If yes please send me anyone to my residential address to collect the document again else i am happy to port out it to Idea again. So far it was the worst customer service i have ever seen in my life. Please do not tell me to go for a normal plan as everyone in my company is enjoying the CUG 199 plan.

Here is my deatils:

Name: Sanjay Suman

Contact: [protected]

Email: [protected]@gmail.com

Hi,

From few days i have been recieving a call from the number [protected] to my number +91 [protected].
It says that i have won a lottery prize rupees 25 lakhs and they have been threatened me to put 1.5 lakhs to their account so that they can pass the cheque of 25Lakhs.
My humble request to the Consumer court to kindly trace this and catch them and please do chase them from here..

Dear Sir,


I am vipul singh, resident of Delhi. in 2011 i was using airtl postpaid connection and i regularly paid the bill on time without any fail you can see the track record

.

My number was [protected]


I the month of April 2012 i got transferred from Gujrat to delhi in month of may i paid the final bill as asked by the executive present at the airtel store located at vikas marg, new delhi. after that i closed that number.


After few months my friends and family members started receiving call from Gujarat about the pending payment and saying about me.


I tried to tell this thing over the phone to more then 7-8 people, also one day i got a call from gurgaon office of airtel. that lady told me not to close my number as after few months roaming will be free and i can continue using that number as I am you premium customer she will get my number converted in to prepaid free of cost and later on when roaming gets free it will get converted into postpaid so i agreed to her but nothing happened.


Once a guy from airtel Gujarat called my female friend and said that she needs to pay my as she used to talk to me and that guy also stated using abusive language for which i tried to launch an FIR but when i talked to the guy he apologised and promised to delete her number. which is not at all acceptable.


And on top of everything today i again got a call from some girl from No.[protected],[protected], she stated that she is calling from high court and a case has been received from Gujarat and when i asked her where you sit and whats your chamber number she was blank. how can someone use wrong government body identity.


I was not using the number but the number did not get disconnected due to which the renal was getting added and it become a good amount of bill now for which you people are tracking me which is not my fault. in all of my conversation to airtel people i asked for all the details from march 2012 so that if anything is pending i will pay but no one gave me the proper details.


Kindly go through the matter and get it resolved. or else i will be having no other option than going to consumer forum and take this matter to media as i dont have that much free time to talk to your fake court people or to tell the whole incident in airtel company.


I am also a retailer and i was a very loyal customer of your service but never thought of having such a and cheap behavior from this so much reputed company.


I hope you are responsible enough to resolve the matter.


--

Thanks and regards,

Vipul Singh
Vipul.[protected]@gmail.com

i receive a fake call form this no. [protected] today and guy saying that he is calling from air tel and there are may benefits while doing simple steps he converts my mind in such way that he get recharged in these 3 no.


1 [protected] rs 1000 at 5:48 pm TxID 63653836
2 [protected] rs 1000 at 5:49 pm TxID 63668706
3 [protected] rs 2500 at 6:09 pm TxID 63780069

dear sir
This is to inform that myself sushant das with the ph no [protected] was trying to contact airtel 198 complain number to increase the speed for my internet pack,while a pack of 20 rupees got activated on this no,wheras its a complain id only.
after the balance was deducted there was no way to contact to contact the customer care for help,after due time calling from an other airtel ph no the customer care supervisor (name Sanjib paul,airtel,superivisor airtel) coudnt give the exact details abt the deduction and referred me to call the zonal officer LISA DAS,Ph no.- [protected],for the further assiatance

please take the note of the complaint and take necessary measure for it



Thanking you


Yours faithfully
Susanta Das
[protected]

sir/mam
from last 2 days i am trying to talk the person who are from the side of airtel custmoer care in dehradun but whenver i dial 121 or 198 custmore care number there is no option provide talk to customer care represntative,,

i have a airtel digital tv with connection id [protected] i have complaint about there is no response (always busy tone) on given customer toll free number i.e.[protected] and also when we called on tolled (paid) number[protected] there is no any person available to respond me individually... means there is always a recorded messages received...my request is...will the company give any number to me on which i can talk with a representative of the company...???

I am terribly annoyed and surprised by the agencies activity and the approach with me and my family. We have been harassed by them in the worst manner; after being their longest customer.
Airtel 3G Number: [protected] (Post Paid)
Problem: Bill plan change from Rs.699 to Rs.1500 without informing the customer

Plan which I was holding was Rs.699 plan and without informing me my plan was changed to Rs.1500 plan effective 12 June, 2012. Due to the plan change from the month of June 2012 I land up paying Rs.1685 for two months. When I received the third month bill amount was Rs.5617. I immediately call up the customer care then I came to know without intimating me they have changed the bill plan and disconnected my connection.
From the day my connection is disconnected I am calling up the customer care but I don’t receive any response from their side. Only response I get is “We really apologize for it and will try to resolve this matter”. They even told that it has been escalated to next level and they gave me a number and ask me contact them. The number which I got from them is [protected] (Meenakshi). I tried this number but it is not getting connected. Even I wrote a mail to Meenakshi, person name as Barun from nodal department also called me up and told me that he will try to resolve the issue. But no one reverted back with any solution. I also send a mail to Barun to cancel my connection. Some Mr. Santosh and Deepak spoke to me and told me that 26th Dec at 11.am they will be coming to office to resolve the issue but that 26th never happened from Airtel.

Airtel complaint Service request number[protected] and Interaction id are [protected], [protected].

Now, I have received a Lok Adalath notice from Airtel for non-payment of the bill and the amount which they are claiming for is Rs.7022. Since my connection was barred in the month of September itself after receiving a bill amount of Rs.5617, I don’t understand how my amount is increased to Rs.7022 without doing any settlement from their side.

I am being harassed and mentally tortured by Airtel.
Please help me fight with them.

Payal Jaiswal
Bangalore
[protected]@yahoo.com

MY MOBILE NO IS [protected] . AND I HAD NOT REGISTERED FOR GETTING AD-BLALRT SMS
BUT FOR THE LAST FEW WEEKS I AM BEING CHARGED UNNECESSARILY I HAD LOST MUCH OF MY PREPAID MONEY ON THESE PHOTOS
I JUST WANT AIRTEL TO STOP THIS SERVICE AD-BLALRT AT ANY COST
DON'T TROBLE CUSTOMERS LIKE THIS

USB data card number [protected].
I have purchased AIRTEL 3G USB data card from AIRTEL authorised
distributor(Piyush Mehta [protected],Mumbai Kandivili)

Payment of Rs 1399 was made in cash as demanded by vendor. But receipt was not
given by vendor saying that it would be dispatched on my mailing address once
Data card is activated.
Till date I haven't received receipt in spite of repeated reminders to Piyush
mehta.

As there was no response from AIRTEL,I requested AIRTEL to provide me duplicate bill of this transaction,but there is no progress on it & no update from AIRTEL appellate officer in spite of several reminders.
Denying receipts is against basic consumer rights.

Detailsof vendor:-
Piyush Authorised Vendor For Airtel Individual Corporate Business,
10, Vora Palace, Next To Dena Bank, M G Road Kandivili, Kandivali West, Mumbai
- 400067
+[protected],[protected])

I lost my mobile ,so I want to block my airtel sim my airtel no is [protected].please block this no as soon as possible. thanks in advance.

Day by day this AIRTEL company is becoming worst. Suddenly I received one message saying thanks for subscribing wos (world of sports) for videos, images, etc. on 3.1.2013 with their website address (wap.indiatimes.com) Now again today 11.1.2013 same sms saying we have charged 10 Rupees for subscribing wos. usually these types of sms have unsubscibe option also but with this sms nothing was given fo unsubscribe.

So please help me to unsubscribe wos facility my number is [protected]